phvac Dec 2006.qxd - Plumbing & HVAC

phvac Dec 2006.qxd - Plumbing & HVAC

These innovative sinks appear to be

flush mounted.

Don’t be fooled, page 13

Volume 19 Number 3 April 2009

Canadian Mail Sales Product Agreement #40063170. Registration 10796. Return postage guaranteed NEWCOM Business Media Inc. 451 Attwell Drive, Toronto, Ontario M9W 5C4

Circle Number 100 for More Information

Circle Number 100 for More Information




Conservation, health issues

drive move to hands-free


• Industry focuses on essential skills

• Are contractors giving too much away?

• Europe’s largest mechanical show

• Contractor pulls back from the brink

Circle Number 101 for More Information

Circle Number 101 for More Information

Circle Number 102 for More Information

Circle Number 102 for More Information

These residential faucets are all


Environmental conservation, page 13

These humidity sensors work almost


Moisture free, page 21

This pneumatic shear cuts tight


Fine craftsmanship, page 23

The difference is diamonds.

Introducing DIAMOND Seal Technology.

© 2009 Masco Corporation of Indiana

Delta leads with another industry innovation: DIAMOND Seal

Technology which combines a durable DIAMOND Valve with

InnoFlex PEX waterways. The result: no leaks, no lead, no worries.

No Leaks.

The threat of leaks is all

but eliminated, thanks to

the exclusive one-piece

InnoFlex PEX supply lines,

DIAMOND Valve and no

dynamic seals.

No Lead.

Once inside the faucet, water

is not in contact with potential

metal contaminants.

No Worries.


features a disc embedded

with real diamonds, so the

valve is built to last ten

times longer than the

industry standard.

Industry standard based on ASME

A112.18.1 of 500,000 cycles.

Simplified Installation.

Minimum of 32" integrated InnoFlex

PEX waterways below the deck saves

you the cost of additional supply

lines. Everything is in the box.

Circle Number 103 for More Information

Kitchen &

Bath Issue

In This Issue


Hot Seat . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Industry News . . . . . . . . . . . . . . . . . . . . . . . .7

People & Places . . . . . . . . . . . . . . . . . . . . . .26

Coming Events . . . . . . . . . . . . . . . . . . . . . . .28

Literature Showcase . . . . . . . . . . . . . . . . . . .29

Shop Management . . . . . . . . . . . . . . . . . . . .30

Products & Technologies

Faucets & Fixtures . . . . . . . . . . . . . . . . . . . .10

Heating . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

Ventilation . . . . . . . . . . . . . . . . . . . . . . . . . .20

Controls . . . . . . . . . . . . . . . . . . . . . . . . . . .21

Refrigeration . . . . . . . . . . . . . . . . . . . . . . . .22

Tools & Instruments . . . . . . . . . . . . . . . . . .23

Explosion in electronics 10

Health, conservation drive move to


You know Mr. Slim is a real tour de force, with innovations like our unique VCSI technology

and our highly efficient, industry-leading ductless heat pumps and air conditioners.

Green infrared 14

Energy savings potential overlooked

A Force of Innovation…

Not to mention its legendary reliability and ease of installation. Well, we’re about to

turn everything you know about Mr. Slim on its head.

Ultra-violet installation 20

Mould woes averted at huge condo


Introducing the Mr. Slim ceiling

concealed unit.

It’s everything you know,

and then some.

Back from the brink 27

Contractor turns things around by


In Forced Air



Cover photo: Archie Arshad, building engineer at

Brampton Civic Hospital in Brampton, Ont., sets

electronic faucets using a hand-held controller.

Please see our article on page 10.

(Photo by Bruce Nagy)

Circle Number 104 for More Information April 2009 – Plumbing & HVAC Product News 3

Circle Number 105 for More Information

Hot Seat

April 2009

Volume 19, Number 3

ISSN 1499-5271

Essential skills

Those of us who grew up in Canada

tend to take for granted basic life

skills such as reading, writing, practical

math and spoken communication.

Anybody at a management level uses

these “essential skills” every day and

couldn’t function without them.

But it’s not unusual to have an

employee that isn’t terribly proficient at

those skills despite being a master

craftsman on the technical side. If anyone

has seen the movie The Reader, for

which Kate Winslet won an Oscar, it

involves a woman who is intelligent and

functional in most respects but illiterate.

There’s a scene where her shame

causes her to abandon her job and her

apartment after she receives a promotion

to an office job that would have

exposed her illiteracy. People lacking

basic skills often spend their whole lives

trying to hide the fact.

We often see that in the trades too

where an experienced tradesman who –

one would think – would be an excellent

leader for the young technicians just

doesn’t want “the hassle” of management.

In many cases, they may just be covering

up a lack of basic life skills. They may

have dropped out of school early or have

just forgotten many of the things they

used to know. The result is often a lack of

self-confidence that prevents them from

advancing in their profession.

The Construction Sector Council

along with a number of trade organizations

is working to address this issue

through surveying members and developing

tools and training to update these

fundamental skills.

But, it’s a sensitive subject, as the

Mechanical Contractors Association of

Canada learned when they started

polling member contractors to determine

how the required skills have

changed over the years and where the

gaps are. At least one reaction was

something like: “What are you saying –

that my guys are stupid?”

It’s not easy an easy subject to broach

with individual employees. It certainly

needs to be done one-on-one and kept


New immigrants actually have a

much easier time with this. For someone

for whom English is not their first

language, there’s no shame in taking

basic English and math classes. The

Heat Transfer Coils &

Corrosion Protection Coatings

opposite is true if you have you lived

your entire life in Canada.

I think most contractors would agree

that when they bring someone into

management it tends to be more successful

if the person has been a longterm

employee. They know the way the

company operates and are familiar with

the customers and their needs.

But moving these employees into

leadership roles may take upgrading in

areas unrelated to the trade. The

Construction Sector Council and the

trade organizations that it is working

with are to be applauded for their

efforts to come up with the tools and

training to do this.

However, I don’t remember sensitivity

being a major concern when I

worked in the trades. When it comes

time to talk to an employee about basic

life skills, it pays to tread carefully.


Simon Blake

(416) 614-5820


Ron Coleman

Roy Collver

Barry Cunningham

Ed Gravelle

Arthur Irwin

Bruce Nagy

Design and Production

Tim Norton


Mark Vreugdenhil

(416) 614-5819

Account Manager

Jordan Chong

(416) 614-5832

Production Manager

Lilianna Kantor

(416) 614-5815

Circulation Manager

Pat Glionna

Corporate Services

Anthony Evangelista


published eight times annually by NEWCOM Business

Media Inc. and is written for individuals who purchase/

specify/approve the selection of plumbing, piping, hot

water heating, fire protection, warm air heating, air

conditioning, ventilation, refrigeration, controls and

related systems and products throughout Canada.

Head Office

NEWCOM Business Media Inc.

451 Attwell Drive, Toronto,

Ontario, Canada M9W 5C4

Tel: (416) 242-8088

Fax (416) 242-8085

■ New Coil Applications

■ Exact Coil Replacements

■ Rapid Delivery

■ Heresite Protective Coatings

POSTMASTER: Send all address changes and circulation

inquiries to: Plumbing & HVAC Product News

magazine, 451 Attwell Drive, Toronto, Ontario, Canada

M9W 5C4. Canadian Publications Mail Sales Product

Agreement No. 40063170. Postage paid at Toronto,

ON. Annual Subscription: $34.00 plus $1.70 GST,

single copy $5.00 plus $0.25 GST in Canada;

United States $40.00 U.S. One year subscription

in U.S.: $40.00 US. One year subscription foreign:

$65.00 U.S.

Copyright 2009. The contents of this magazine

may not be reproduced in any manner without the

prior written permission of the Publisher.

Madok Manufacturing is the

Canadian licencee for

Heresite Protective Coatings Inc.

Manitowoc, WI


50 Morrell St., Brantford, Ontario N3T 4J5

Tel (519) 756-5760 Fax (519) 756-5768

We acknowledge the financial

support of the Government of

Canada through the Publications Assistance

Program toward our mailing costs.

PAP Registration No. 10796

A member of:

Canadian Institute of Plumbing & Heating

Canadian Circulation Audit Board

Mechanical Contractors Assoc. of Canada

Ontario Plumbing Inspectors Association

American Society of Heating Refrigerating &

Air Conditioning Engineers

Heating Refrigeration and Air Conditioning

Institute of Canada

Refrigeration Service Engineers Society of Canada

Circle Number 106 for More Information

Smart ...

it’s just that simple.

Join the FloPro Team @

and watch the Variable

Speed Pumping video

Taco’s unique VDT (Variable Delta Temperature) circulators

combine a microprocessor-based variable speed controller

with the reliability and convenience of our 00 cartridge


Simply dial in the delta T of the system or zone, then sit

back and watch the circulator automatically adjust its

performance to match the ideal BTU/hr system output.

It’s that simple. Installation and set-up are a snap – and

there’s no need to calculate a delta P value. Makes this a

natural for retrofit applications, where complete system

variables are unknown.

Taco’s VDT circulators: quiet, efficient and easy. Smart, eh!


8450 Lawson Road, Milton, ON L9T 0J8

Tel. 905-564-9422 Fax. 905-564-9436


Mixing Valves



Mixing Blocks


Air Eliminators



Hot Water

on D’MAND ®

ProFit Parts

Mixing Valves

Circle Number 107 for More Information

Industry News

In Brief

Electrical appliance fee

All manufacturers that sell

electrical equipment in Ontario

must register with the Ontario

Electrical Safety Authority and

pay a $350 initial registration fee

for the first year and $300 per

year afterwards. The money is

being used to fund efforts to

seize, recall and issue fines when

unsafe products are discovered in

the Ontario market under Bill

C152, Product Safety Regulation

438/07. It was passed in record

time after a refrigerator man -

ufacturer failed to recall products

when they began catching fire

and the government found itself

powerless to do anything about it,

reports the Heating, Refrigeration

and Air Conditioning Institute of

Canada (HRAI). One HVAC man -

ufacturer has already contacted

P&HVAC to protest this “cash

grab.” Stay tuned!

Green residential program

The Canada Green Building

Council has launched a new

residential LEED program.

Leadership in Energy and

Environmental Design (LEED)

Canada for Homes goes beyond

energy conservation to include

water, indoor air quality, site location,

building practices and the

sources for home building materials

and products.

New labour mobility rules

New rules governing labour mobility

will come into force April 1

with mutual recognition of certified

workers between all provinces

and territories commencing in

August, reports the Mechanical

Contractors Association of Canada

(MCAC). Certain additional

requirements may be imposed by

regulatory authorities under the

amendment to Chapter 7 of the

federal/provincial Agreement on

Internal Trade.

Johnson acquires Gridlogix

Johnson Controls, Inc.,

Milwaukee, Wisconsin, has

acquired Gridlogix, a software

company based in St. Louis,

Missouri. Gridlogix’s EnNET

platform allows building

management systems to interface

with open protocol IT systems

to manage energy, maintenance,

physical security and

compliance. Combined with the

Johnson Controls Metasys building

management system, it will

allow facility managers greater

and more secure connectivity to

IT applications, reports the


Essential skills study

Joint project seeks solutions to looming job site supervisor shortage

By Simon Blake

It’s no secret that many people in

mechanical industry supervisory

positions are nearing retirement age.

The current slowdown in construction

has had little impact on what has

become a priority – finding and training


But that’s easier said than done.

“When we talk to industry, they will

always tell us that one of their biggest

issues is finding workers that have the

ability to work with others and to think

“Essential skills is really a

touchy subject…the term

may mean different things

to different people…”

critically and problem solve and to be

able to communicate,” said Rosemary

Sparks, senior director of planning and

development for the Construction

Sector Council (CSC), a partnership

between industry and labour – with

government and industry funding –

designed to address skilled labour needs

for the future.

“The industry does a great job of

making sure their workers have the

technical skills, but we assume that the

person comes to the job with the necessary

foundation or essential skills. They

don’t necessarily or, if they had them,

they’ve lost them because they didn’t

have to use them.”

It can be difficult for trades people to

make the transition, even where they

want to progress to management.

“One day they are working on the

tools and the next they are promoted to

supervisor. There are some skills that

they struggle with, that they haven’t had

to use … things like communication,

report writing, looking at documents or

specs and trying to extract certain kinds

of information,” said Sparks.

Defining and developing training

tools to enhance those “essential skills”

is at the heart of a joint project between

the CSC and the National Trade

Contractors Coalition of Canada

(NTCCC). The Mechanical Contractors

Association of Canada (MCAC) and the

Heating, Refrigeration and Air

Conditioning Institute of Canada

(HRAI) sit on the CSC/NTCCC essential

skills committee, along with a number

of other trade organizations.

Surveying contractors

MCAC is currently surveying its members

to determine how essential skills

for a mechanical project supervisor

Tel: 905-890-6192

have changed over the past 30 years. Toll: 800-779-4021

There has been some unexpected resist-


Circle Number 108 for More Information April 2009 – Plumbing & HVAC Product News 7

ance, reported Daryl Sharkey, MCAC

director of member services.

“Essential skills is really a touchy subject…the

term may mean different

things to different people… How do

you go to an employer and say ‘do you

have any people you feel may need


There’s little doubt that basic skills

for the mechanical industry have

changed, added Sharkey. “Thirty years

ago, what were the basic skills that you

needed to do

work in the

technical trades?

Now, with new

technology, new

products, and

codes, etc., what

is the minimum

for the technician

out there to


Sharkey is


MCAC members to share their

thoughts. As of press time, MCAC had

only received eight or nine responses.

The long-term goal is to develop a program

to help workers – in a confidential

way – in key essential skill areas that

they need to move into construction


Essential skills defined

There are nine skills that federal government

– Human Resources and Skills

Development Canada (HRSDC) – has

deemed essential for virtually every

occupation. They are:

Reading text

Document use

Numeracy (math)

• Writing

Oral communication

Working with others

Continuous learning

Thinking skills

• Computer use

Questioning your

Range Hood Exhaust ?

Aeroflo has the answers!

“They are foundation skills that not

only assist people in doing their jobs

well, but in learning,” said Sparks.

HRSDC has also done studies on the

essential skills for many trades and

occupations. For contractors and supervisors

in the pipefitting trades, for

example, the key skills are document

use, numeracy and oral communication.

(Visit for more


Broad-based effort

In addition to MCAC, other sectors

including electricians, carpenters,

stonemasons, boilermakers and operating

engineers, etc. are working with the

CSC on essential skills. The Electrical

Contractors Association of Ontario, for

example, is quite far ahead in developing

solutions. CSC is currently working

with them to develop an assessment

tool that can be used to identify gaps in

essential skills. “The idea is that the

industry will do some training and

upgrading of skills to address the gaps,”

said Sparks.

The NTCCC project is scheduled for

completion in November, 2010. And

while CSC will help to develop tools

and provide ideas on what needs to be

done, it will be up to industry to find

ways to provide the upgrading. She

expects it will be supplied, in some

cases, through industry associations

and industry joint training trust funds.

More information is available on the

CSC website at

AXC In-Line Duct Fans provide powerful, yet quiet, exhaust. Improve the

efficiency of your range hood and keep your kitchen odour free with remote mount

AXC fans. Used for either primary exhaust or as booster fans, AXC fans deliver ultra

quiet operation and superior performance.

Aeroflo offers a superior line of ventilation products and air purification systems,

providing .....better AIRFLOW by DESIGN! TM

Industry News


Giving away our expertise

Are requirements for HVAC contractors too onerous?

Dear Editor:

Our HVAC industry sector within the

construction industry is just one of the

trades conducting work in homes and

buildings and yet somehow the responsibility

for equipment sizing, duct

design and ventilation design has been

placed upon our backs. When did it

happen that a contractor rather than a

designer became responsible for these

things? No other trade has been pushed

by government, regulatory authorities,

consumers, etc. more that the HVAC

sector to perform these tasks.

In fact, it’s so bad that it is expected

both in new construction and retrofit

that it’s our responsibility to conduct inhome

heat loss/gain calculations, duct

design, and ventilation design. I would

like to once again challenge this because

it is not our responsibility, nor should it

be. Why should we be required to provide

this service at no cost to clients who

may or may not accept our proposal? If

contractors want to offer design-build

services clients should pay for it. Why

should the government, regulatory

authorities, consumers and others tell us

that it is our responsibility and further

that we should do this for free?

Telephone frustration

Let’s face it, all of us get calls every day

from consumers asking how much to

install a two-ton air conditioner or

60,000 Btu/h two-stage high efficient gas

furnace or a similar product. To make

matters worse, they want a price now

within three minutes over the phone.

We spend hundreds of hours each year

trying to educate consumers why we

cannot provide them with a price.

We explain the need to have a home

energy audit done along with the need

for a heat loss/gain calculation and,

depending on the scale of the renovation,

maybe even a new duct design.

Many of you know that callers get angry,

so much so that they shout vulgarities at

us, telling us we’ve lost their business as

they proceed to slam the phone down.

What these consumers don’t understand

is that their actions actually saved

us money and we lost nothing other than

the time wasted on the phone. Further,

they will likely wind up with a company

that will give them what they want and

they will never fully realize the true energy

savings and life expectancy from a new

system. For most of us, this client was

never our target client anyway because

they displayed so little respect for us.

Fee for services

Let’s be clear, I am all for conducting

heat loss/gain calculations, duct designs

and ventilation designs, but for a fee.

After all, we are providing a service and

it will take considerable time. We

already have to take responsibility for

matching components to ARI standards

for air conditioning, sizing chimneys

and venting, gas piping, sizing water

heaters (tankless or storage), etc. These

are all components within the systems

that we install, maintain and service.

Let’s look at the other trades:

Carpenter: The approved plans tell

the carpenter exactly what needs to be

done as far as how the home or building

will be built with all the information

they need on the plans except the duct

design, sizing and placement. Why?

There are a few areas that need to be

discussed that affect the cost of the

project, such as window types, doors,

maybe roofing materials, flooring, etc.

Once this has been discussed with the

client, a comprehensive proposal and

cost can be presented.

Even with these plans the carpenter

expends a lot of time and work in hopes

of getting the job. This cost is even

greater if this is a general contractor

since they will be dealing with the entire

project. Having said this, more often

than not, even the general contractor

places the responsibility of equipment

size and duct design on the backs of the

HVAC contractor. We even have to tell

the carpenter where the registers and

grilles will go and what sizes they will be.

Electrical: The electrical contractor

also has information on the plans with

regards to switch locations, lighting locations,

etc. They still need to meet with the

clients to discuss the type and or style of

lighting fixtures and confirm the size of

equipment being installed from the

HVAC contractor because it’s not on the

A commercial plumbing system that offers time and

plans. You see, as HVAC contractors, it

cost-savings without sacrificing strength and performance.

somehow becomes our responsibility to

inform the electrician about the size and

wattage of the water heater, furnace, air


conditioner, HEPA air filter, etc. Why?

Once all this is known, the electrical contractor

provides the client with a comprehensive


Circle Number 109 for More Information

8 Plumbing & HVAC Product News – April 2009

Another major problem is that too

many homeowners act as their own

general contractor. The issue is that they

have no knowledge or understanding of

their role or responsibility as a general


Further, when many consumers

encounter poor quality workmanship

or jobs that have gone bad they

scream that they have been taken

advantage of and look to (TV home

improvement show hosts) Mike

Holmes and Shell Bussy to help bail

them out, even though they did not

do their homework. Of course this

not always the case because there will

always be bad contractors in any

industry, including ours.

“Guesstimates” don’t work

The final piece that I would like the

trade to think about is that even if we

take the time to conduct an in-home




heat loss/gain

calculation in

the retrofit

marketplace we

still find ourselves

having to

guess insulation


wall construction

and, most

of all, air leakage.

The air leakage number could make up

60 percent of the total heat or cooling

required for the home.

During my 34-years in this great

industry (I have come to believe) that

kind of in-home sizing is archaic and

has no place in our high-efficiency

world when we have in-home energy

audits being performed that can more

accurately determine the heat loss/gain

of the home. Why are we not using their


Why should we be

required to provide this

service at no cost to

clients who may or may

not accept our proposal?

As far as

duct designers

go, we need

young people

within our

industry to

take up the

business of

offering these

specialty services


contractors because there is a demand

and a market given the vast majority

of HVAC contractors are small and

simply do not have the resources

today. I would even argue that many

large companies do not have the workforce,

given the demand for skilled

labour. Further, many of the companies

that are providing these services

are not able to charge for the service or

do so at a reduced cost, thereby affecting

their bottom line that is reflected

in reduced profits.

By no means am I suggesting that I

have all the answers, but we as an

industry are long overdue to have this

discussion and debate the issue. Time

has come to stop beating ourselves up

and accepting responsibility for everything

under the building envelope.

D. Brian Baker


Custom Vac Limited


Dear Editor:

I enjoyed reading your article titled “ECR

launches green residential systems”

(P&HVAC, Jan./Feb., 2009).

However, in looking at the picture of

the installation, I noticed a ground clamp

and wiring ground attached to the gas

piping. This (appears to be) a violation of

the CSA B149.1-00 Gas Code, Section

5.14.6 which states: “Piping or tubing

shall not be used for an electrical

ground… etc.” Am I misinterpreting the

picture? Please clarify.

Yours truly,

Rowland Bristol,

Grimsby, Ont.

Is that a ground clamp attached

to a gas line?

The manufacturer responds

Dear editor:

picture is the bonding of the metal gas

Your reader is correct in that it is in violation

pipe to an earth ground, and it is in

of the B149 Gas code to use gas compliance.

pipe as a ground for a structure. The Thank you for your inquiry.

picture in the article does indeed show a

grounding clamp and wire connected to Michael Breault

the gas pipe, and on the surface seems New Product Specialist

to be in violation. However, the reason Technical Services/Training

for this clamp is that the Canadian ECR International

Electrical Code requires all metal pipe Wallaceburg, Ont.

to be bonded to an earth ground reference

Circle Number 110 for More Information

(i.e. water pipe or electrical panel)

in a home.

The core of the issue that is causing

Wireless Field Service Improve customer service and increases profits with Mobilio

the confusion here is that while the


B149 states that gas pipe cannot be the


ground, it must be connected to a

Mobilio connects

Time Sheets

grounding source.

your technicians in the field

Work Orders

I checked with Owen Kennedy, tech-

to the office with the use of


nical advisor with the Technical

wirelessly enabled devices and

Standards and Safety Authority (TSSA)

in Ontario and he has confirmed that

hosted software.

mobilio inc. 866-756-5050

this is indeed the correct interpretation

of the code.

email: sales @


What your reader is viewing in the

Circle Number 111 for More Information April 2009 – Plumbing & HVAC Product News 9

Kitchen and Bath

The explosion in electronics

Health, conservation driving move to hands-free faucets

By Bruce Nagy

Save water. Im -

prove hygiene.

Support accessibility.

Save energy.

Today, they’re all

much more important.

That’s why electronic

faucets and flush valves, at one

time seen as troublesome novelties, are

now becoming a commercial plumbing

mainstay. They’ve been around for

about 20 years, but have really taken

off in the past five, appearing in public

buildings, retail operations, high rise

and industrial projects across the continent.

Manufacturers quote water savings

alone at 30 to 60 percent. The energy

cost to heat water that would otherwise

be wasted is also a savings.

In public institutions, especially

medical facilities; germ control is a

growing concern. Hands-free faucets

and efficient auto-flushing also address

guidelines on accessibility by physically

challenged individuals. They were

recently installed in every room at a

children’s hospital in Calgary. In sports

facilities, serving thousands of people,

“This was serious in

high volume

facilities because if the

toilet doesn’t flush five

percent of the time, that’s

a lot of odour.”

hygiene matters. Saputo Soccer Stadium

in Montreal installed 200+ electronic

fixtures (Please see page 11.)

Worries about contamination go further.

Antonio DeSousa recently in -

stalled electronics throughout a Peak

Freans cookie factory in Toronto. Child

fatalities due to allergic reaction are


“Food plants have to meet high standards,”

says DeSousa, president of

Desousa Construction Inc., Whitby,

Ont. “It’s peanut-free. You wash your

hands every time before entering.” In

other plants employee showers combine

push button activation and sensor based


Early challenges

With the growth of electronic fixtures

came unexpected technical problems. “A

customer installed electronic faucets

with stainless steel sinks and partitions,”

said Dave Nakashima, from Desco

Plumbing Supply, Etobicoke, Ont. “Every

time a door opened reflections bounced

around, activating the wrong sensors.”

“In the fine print of the guarantee one

manufacturer said the sensors might not

work for people wearing dark clothing,”

reported Peter DeMan, president of

DeMan Construction, Mississauga, Ont.

“This was serious in high volume

facilities because if the toilet doesn’t

flush five percent of the time, that’s a lot

of odour.” DeMan recently installed

solar-powered hands-free faucets and

flush valves during a renovation at the

ultra-green Toronto Congress Centre.

However, manufacturers have corrected

sensor problems. Jeff Gibson,

Delta commercial product manager

for Masco Canada, says sensors now

use triangulation to calculate the angle

of returning infra-red light, instead of

light intensity readings. This, and a

bank of receptors, make sensors more


What to ask

Major brands like American Standard,

Delta, Kohler, Moen, Sloan and Toto all

offer expanding product lines, as do

numerous other domestic and foreign

producers. Contractors

who are new to electronics

should ask questions

before deciding on a particular


Early on, technical

assistance, field support

and installation documents

are important.

Steve Perrone, showroom

sales manager for Wolseley

Canada, Vaughan, Ont.,

says contractors can get

cut-and-paste specs and

installation information

from some of the web sites.

Major manufacturers offer a high level

of telephone tech support, serving

customers in different time zones.

Defects and warranty

Dolvin Mechanical Contractors, North

York, Ont., has installed hundreds of

electronic fixtures at Walmart stores

and police stations. President Italo

DiBonaventura says: “In one office

building we installed 60 faucets and

they didn’t work. (The manufacturer)

was good about it. They came out

themselves and changed them.”

Most manufacturers offer warranties

of three to five years; but because there

are different designs and new players

entering the market, contractors should

check carefully. The warranty may not

apply if they are installed incorrectly.

And electronic fixtures are more expensive

than traditional ones.

Repairs and vandalism

Lower maintenance costs are an attractive

proposition for today’s building

owners. Today’s electronic faucets

require less general maintenance than

traditional ones, reports Nakashima.

“With the old ones you’re constantly

changing washers, seats, spindles and

handles. With these you change the batteries

or maybe the solenoid valve or

circuit board – that’s about it.”

Normal wear and tear is one thing,

but vandalism can also be a problem in

public washrooms. Mischief-makers

stick gum over the sensor to keep the

water running. Designs now include

automatic shut-off after about a

minute. Usually the default setting is

adjustable. If the sensor lens is blacked

out with a permanent marker or

scratched over, one model allows for

replacement of just the lens, rather than

the whole sensor.

“We prefer products made in North

America,” says Mel Prowse, president of

H. Griffiths Company, Woodbridge,

Ont. “Or if from elsewhere, we want

them to have a distributor here with


“Some of the bigger companies will

ship parts directly to the installer or end

user,” says Perrone.

Battery powered

Battery powered models have captured

a significant share of the market. They

are quicker and easier to install than

their hard-wired counterparts, but

require battery changes. Most installers

report a two or three year battery life;

but another said they can die in a matter

of months, depending on the number

of cycles.

Most models beep or flash when the

battery is running low. With some models

the batteries are above-deck in the

faucet, while others are in an electronics

enclosure. The number and type of batteries

vary too, which may account for

differences in life span. At least one manufacturer

is touting lithium batteries as

an advantage. Some contractors use battery

changes as a service call; others pass

the chore along to building maintenance.

Reliable hand washing facilities are

a must in food processing plants like

Peak Freans, reports Tony DeSousa.

Peter DeMan recently installed solar

powered faucets and flush valves at

the Toronto Congress Centre.

It’s important to fully discuss technology

options with the customer. “One

of our medical facilities has 180 rooms

using electronics continuously. They’re

not happy about battery changes,” said


Solar power

Solar powered units have also emerged

with adoption rates that would normally

be surprising, were it not for the shift

toward energy-conscious building

design. So far reports seem positive,

although in one instance sensors were

also used for bathroom lighting and this

limited the regenerative capability of

the solar-powered faucets.

Style and high-tech

Even high-volume public bathrooms

sometimes feature a high-end designer

feeling. Electronic faucets were already

sleek and some are becoming more stylish,

matching trends toward vessel sinks

and premium furniture.

The number of custom adjustments

that contractors can offer is also

increasing. One high-end entry provides

settings for response time, run-on

time, block time (between uses), sensor

distance and auto shut-off time. It also

offers a metered time option. Some

offer hand-held remote control units

for setting adjustments; or even off-site

control using handheld computers or

the computer back at the office.

Whatever the level of sophistication

and gadgetry; contractors should

remember that most of today’s commercial

installation conversations begin

with basics: Save water. Improve

hygiene. Support accessibility. Save


10 Plumbing & HVAC Product News – April 2009

Plumbing at Saputo Stadium

New Montreal soccer facility uses state-of-the-art equipment

By Bruce Nagy

In 1954 Giuseppe Saputo and his eldest

son left his wife and six other

children in Montelpre, Italy and

traveled to Canada with almost nothing

in their pockets. Guiseppe knew how to

make cheese and made an arrangement

to do so in part of a friend’s cheese factory

in Montreal.

He was obsessed with quality and his

cheese became popular. When he had

enough money, the rest of the family

joined him. His son Lino got a job in a

meat plant.

Lino also saved his money and soon

convinced his father to open their own

cheese making operation. Their specialty

was Mozzarella and pizza was becoming

popular. Today the company is

worth billions and employs 9,200 people

at 47 plants in dairy and grocery

divisions in Canada, the United States,

Argentina, Germany and the United


Lino is CEO and Lino Jr. is president.

A new stadium

Little wonder, therefore, that when a

world-class soccer stadium was needed

in Montreal Saputo would be a dominant

participant. And like all Saputo’s

undertakings, it would have to be professionally

managed with an end result

of the highest quality.

Enter Joe Ierfino from

Plomberie Domier during 2007.

Joe had also built a successful

company in Montreal, focusing

on larger and larger commercial

plumbing projects. Like many

contractors in the city, he knew

the Montreal Impact soccer team

was attracting upwards of

200,000 fans every year.

A formidable order

The new stadium would be 1.6 million

square feet, built on the former practice

track and field site of the 1976 Summer

Olympics grounds. It would cost $14.1

million and would require a lot of

plumbing. There would be six bathrooms

containing 225 sinks, toilets and

urinals. At peak times, up to 13,000

people could head for the washroom.

The project was prestigious because

of its high visibility in Quebec and thus

there would be a public relations

dimension to the way in which it would

be built. The owners were concerned

that it would operate successfully, while

being community and environmentally

friendly. This meant an open-air feeling,

natural grass and a contemporary

approach to plumbing designed to

reduce both water use and cost.

Durability, hygiene, conservation

Hygiene would be important, insofar as

thousands would interact in a facility

promoting healthy sporting activities,

sponsored largely by a food company.

“The builders were looking for commercial

products that promoted environmentally

responsible building and

design,” explained Éric Girouard, Saputo

Stadium director of operations. “Specific

instructions were given to all our contractors:

products must not only meet all

design specs and have style, but also be

heavy-duty and vandal-resistant.”

Joe knew that the newest generation

The project was

prestigious because

of its high visibility

in Quebec…

of motion sensor faucets and flush

valves offered the sought-after combination

of durability, hygiene and water

savings. It was a design-build deal; so

Joe asked his spec writers to fully investigate

these products.

State-of-the-art electronic faucets and flush valves are designed to accommodate

high traffic in the washrooms.

Montreal’s new Saputo stadium is a busy place.

Getting it right

Like all contractors who play in the big

leagues, Plomberie Domier is great at

after-sales service. However, Saputo

Stadium and most large commercial

facilities are extremely busy with a continuous

need for reliability. It is important

to minimize maintenance

by taking extra care

during the specification and

installation processes.

Joe knew that every job is

different and wanted the

right products. Before finalizing

designs, he explored the

pros and cons of everything

being installed with the

manufacturers of the equipment.

It is better to find out about a

more ideal model before a lesser one has

been installed.

Selecting equipment

In addition, his first proposal to the

builder was on the high side of their

budget and they asked for modifications.

Joe’s people worked with experts

from Moen and American Standard,

finally settling on faucets and flush

valves from the former; toilets and urinals

from the latter.

For sinks they used a battery-operated

electronic faucet (Moen 8305).

The same item is also available in a

hardwired model; but this would have

involved more complex installation,

inspection, etc. The 8305 is designed

to get 350,000 cycles out of a set of

AA batteries. “That’s about three

years at, say, an airport,” said Moen

Rep Sylvain Fournier. “Probably

longer at the stadium because their

use is seasonal.”

The faucet uses two sensors to prevent

unnecessary activation caused by

walking past it or unexpected reflections.

In addition, if a vandal sticks a

piece of gum or sticker over the sensor,

the faucet will only run for 30 seconds

before shutting off. The faucet’s aerator

is designed to provide a satisfactory

hand wash at 1.9 litres per minute;

which translates to about a half litre per

wash for the average person.

Similarly, the flush valves are

designed to perform efficiently at 1.6

gallons per flush. Those used for the

urinals (Model 8312) and toilets

(Model 8310) at the stadium are all piston-style

rather than diaphragm

designs. Piston technology avoids stayopen

failures and does not require a reset

after a pressure drop. To help prevent

odour problems during down

months at the stadium, the valves automatically

flush once every 24 hours.

A successful project

Last May the big weekend was finally

at hand with an open house and home

opener game at the new stadium.

There were Olympic medalists,

famous musicians and all kinds of

dignitaries invited. Ierfino was there,

along with many others involved in

building the stadium. Season ticket

sales had more than doubled with the

opening of the new facility and everyone

was happy.

The question was, would they still

be happy after a whole season in

Saputo Stadium. The answer appears

to be yes. Says Sylvain Fournier, “I

attended the last game with some of

my team members. We checked every

single faucet, urinal and toilet to

ensure they were okay. I changed a few

batteries, but after being used by

265,000 fans, every single one was still

working perfectly.” April 2009 – Plumbing & HVAC Product News 11

Circle Number 112 for More Information

Kitchen and Bath

Hydration station

Haws, distributed in Canada by Dobbin

Sales Inc., has an answer for the municipalities

that are

looking at banning

the sale of bottled

water. The new

Hydra tionStation is

a hands-free sensor

operated bottle filler

that operates when a

bottle is placed

under the antimicrobially


dispenser and stops

automatically for a

drip-free fill. It hooks up to a municipal

water line and, using state-of-the-art filter

technology, polishes tap water into

pure, refreshing drinking water that is

on par with bottled water.

Dobbin Sales Circle no. 300

Flush fitting sinks

Blanco’s innovative new MicroEdge

flat-rim sink design creates a sleek

flush-to-the-counter look. Engineered

with ultrafine 1.0 to 1.25 mm sink rims,

MicroEdge sinks create the illusion of

an expensive flushmount installation in

a sink that easily installs onto virtually

any counter material. Manufactured in

Germany, a unique clip system ensures

a snug and perfectly flat fit to the countertop.

Blanco Circle no. 301

steel ensures long-lasting beauty, while

offering resistance to both stains and

corrosion. The under surface is covered

with Artisan’s proprietary V-Therm

Shield, a dense coat ing that provides

superior sound dead ening and thermal

retention qualities.

Artisan Circle no. 303

Efficient shower technology

Fluidics spray technology

from Alsons offers

up to a 36 percent

decrease in water usage

compared to standardflow

systems with no

loss of coverage and

comfort, reports the

manufacturer. It controls

the water’s shape

and velocity to the

needs of the user with a full-body spray

that feels great while flowing up to 1.6

gallons per minute (gpm) as compared

to the standard 2.5 gpm.

Alsons Circle no. 304

Geometric design

The Sonja Basin from Barclay, a wide

rectangular above-counter basin, provides

an updated modern geometric

design for the bathroom. Made of

durable high-impact fire clay, this contemporary

basin features a fashionably

Product Profile

Delta expands green offering

Delta Faucet has expanded its offering of water conserving products,

allowing contractors to help their customers use water in smarter, more

environmentally responsible ways.

The company showcased its green

program, which also includes im proved

processes for reducing the company’s

ecological footprint, at the 2009

International Builders Show (IBS) in

Las Vegas Jan. 20-23.

Efficient bath faucets

Today all Delta residential lavatory

faucets flow at 1.5 gallons per min ute

at 60 pounds per square inch.

All Delta residential bath faucets,

like the Lahara model in bronze

shown here, now flow 1.5 gpm.

A majority of Delta pro ducts also meet U.S. Environ ment al Protection Agency

(EPA) WaterSense water-efficiency standards.

In the commercial sector, all Delta lavatories have a 1.5 gpm outlet as

standard – with the option of 0.5 gpm for further savings.

In addition to contributing LEED credits, commercial metering products

also provide reassurance that the faucet won’t be left running. Delta also

offers a wide range of electronic, hands-free activa tion faucets for the

commercial sector.

Efficient shower heads

In both residential and commercial showers, Delta’s H2Okinetic tech nology

changes water droplet size and velocity, as well as thermal dynamics, resulting

in a warmer, more drenching shower experience. When paired with water

conserving properties, it will deliver the feeling of a standard 2.5 gpm shower

at a 1.5 gpm (at 60 psi) flow rate, and decrease water usage by 40 percent.

By installing a water-efficient showerhead, a household with four people

can potentially save an estimated 10,000 gallons of water per year, reports

the manufacturer. Here’s how it works:

eight minute shower X 2.5 gpm (standard shower) = 20 gallons per shower

• eight minute shower X 1.5 gpm (water-efficient showerhead) = 12 gallons

per shower

eight gallon savings X 4 persons/day X 365 days/year = approximately

11,680 gallons (44,000 litres) saved per year.

The technology is also incorporated into body sprays and jets found on

Delta jetted and custom systems with multiple outlets. A custom shower

with four body sprays using H2Okinetic technology will save four gpm over

one with conventional shower heads.

Visit for more information about the company’s

green initiatives.

Masco Canada Circle no. 307

Transitional kitchen collection

The new Collins Kitchen Collection

from Delta features the company’s DIA-

MOND Seal and Touch-Clean technologies,

creating a long-lasting faucet

at an attractive price. It can be used in a

single-hole installation or with a matching

decorative escutcheon for three and

four-hole sinks. A nine-inch arched

spout allows easy filling of pots and

pans. Also included is a finished side

spray. The Collins collection will replace

Signature deck models and will be available

with standard 2.2 gpm or waterefficient

1.5 gpm flow rates in chrome,

Brilliance stainless and white finishes.

Masco Canada Circle no. 302

novel shallow interior with a depth of 2-

3/4”, measures 25-5/8” x 16-3/8 x 6-

1/4”. It is designed for use with either a

single handle faucet, a four-inch centreset

or an eight-inch widespread.

Barclay Products Circle no. 305

Quick installation

The 60-inch Accord tile bath/shower

from the Sterling Division of Kohler Co.

is designed for quick installation. Made

of exclusive solid but lightweight Vikrell

material, it in -

corporates an

in novative



Saniflo…all you need is water

and an electrical power supply,

get the job done in a day !

Saniflo systems are installed

above the floor.

All units are pre assembled and

suitable for :

caulkless wall


system that

saves time and

money for in -

Hip to be square!

stal lers. De -

sign ed for fivefoot

The Chef Pro Square Stainless Steel

alcove spa -

Sink from Artisan Manufacturing is an c es, overall dimensions are 60 inches

undermount sink that measures 18” x long, 30 inches wide and 72 inches tall,

18” with 10” of depth. Heavy duty 16- including a 15-inch bath height.

gauge 304 com mercial gra de stainless Sterling/Kohler Co. Circle no. 306

Circle Number 113 for More Information April 2009 – Plumbing & HVAC Product News 13




Going green with infrared

Energy savings potential largely overlooked

By Simon Blake

Like the late comedian Rodney

Dangerfield, the infrared heating

industry can’t get any respect.

Despite offering equipment touted to

achieve significant energy savings in

warehouse and industrial heating applications,

it has been largely overlooked

in the move to “green” heating


“There has been an oversight, particularly

in LEED projects and just generally…

That’s something manufacturers

are trying to address,” says Bob Alcott,

product and marketing manager for

Schwank Ltd., Mississauga, Ont. “We’re

doing everything we can in our marketing

and promotional efforts to inform

people that infrared is an energy use

reduction product...” Rebate programs,

with the exception of a few gas utility

initiatives, tend to ignore infrared

heating too.

And yet some research has put the

energy savings with natural gas-fired

infrared heaters over unit heaters at

about 30 percent for a typical warehouse

or industrial building, allowing

the infrared heater to be sized for considerably

less input than the equivalent

unit heater.

In retrofit applications, the difference

can be as much as 50 percent versus

older unit heaters, says Bob Genisol,

vice president of sales and marketing

for Space-Ray, Charlotte, N.C.

“When comparing heating appliances

that use different modes of heat transfer

to heat a space, it ultimately boils down

to the comfort of the occupants and how

much energy (fuel and electricity) it takes

to reach that comfort level,” remarked

Patrick Stone, director of North Ameri -

can sales for Roberts-Gordon, located in

Buffalo, N.Y. “In many commercial and

industrial buildings, infrared heating can

achieve equal or better comfort levels

while using much less fuel and electricity

than (forced) air heating.”

Difficult to rate

But there’s a problem – infrared is a

combination of radiant and convective

heat. “When you do a building analysis,

you don’t break the two apart,” says

Dave Mackenzie, vice president of Brant

Radiant Heaters Ltd. in Paris, Ont. This

makes it difficult to come up with a

number that makes sense from an energy

efficiency standpoint like the AFUE

number used to rate forced air systems.

“There’s really no standard to qualify

its radiant output and, if there was,

“There are people out there

that will lead you to believe that

all 40-foot tube heaters are the

same, and they really are not.”

This truck repair facility is a good example of the type of application where tube-type infrared heaters make a lot of sense.

there’s not a lot of information out

there that relates the radiant output (of

the appliance) to the heating of the


In fact manufacturers like Brant

Radiant, which manufactures the Re-

Verber-Ray line, end up doing their own

research and providing their own


“The only way that made sense for us

to do research was in real world buildings,”

he says. That involved heating the

space with unit heaters and then removing

them and installing infrared and

then comparing the results. The tests

primarily looked at fuel utilization for

the entire building, as opposed to that

for each individual heater.

Not the same

Tube-type infrared heaters come in a

number of configurations and are constructed

of different materials. Getting

these factors right is key in achieving the

best long-term efficiency and comfort.

“(Contractors) should do their

home work,” says McKenzie. “They

should look at what the units are made

of, what they are getting, make sure they

get information. There are people out

there that will lead you to believe that

all 40-foot tube heaters are the same,

and they really are not.”

Unitary infrared heaters consist of

single burners with a single length of

tube and reflector, in straight, L or U

designs. A U-tube configuration can

result in a more uniform heat distribution,

particularly when only one heater

is installed.

Multi-burner infrared systems

typically consist of multiple unitary

heaters connected to an exhaust manifold,

allowing a common combustion

blower or vacuum pump and a single

common vent.

Burners-in-series infrared systems

use multiple infrared heaters in a custom-shaped

system. The burners are

arranged with one after another in a

row to fire into a common tube and

reflector system. “These systems are able

to maintain radiant tube temperatures

along a long length, allowing for the

most even heating,” said Stone.

Typically, burners-in-series systems

are designed to condense as temperatures

are lower. Less usable heat is wasted

through the exhaust vent, thus higher

combustion efficiency is achieved. All

burners in the system share a common

vacuum pump for combustion air supply

and venting. Burners can be singlestage,

dual stage or modulating.

The type of construction of an

infrared heater makes a significant difference

in long-term efficiency.

There are a number of different

materials used to make the heat

exchangers in tube-type infrared heat -

ers. The most common construction is

cold rolled steel. Its emissivity, or heat

transfer efficiency, is about 66 percent.

On the other hand, aluminized heattreated

steel emitters have a heat transfer

efficiency of 80 to 86 percent. There

are also stainless steel and even titanium

tubes. The difference may not be that

great when the heaters are new. But a

common steel tube rusts inside and the

efficiency drops off while a stainless

14 Plumbing & HVAC Product News – April 2009

Go Green



Placing infrared heaters over the doors of this shipping facility keeps workers inside comfortable when the

doors are open.

steel tube, for example, maintains its efficiency over the


Reflector design makes a difference too, added Kevin

Merritt, president of Superior Radiant Products,

Stoney Creek, Ont. Good quality deep reflectors with

end caps will improve the efficiency of the heater.

The efficiencies of infrared radiant heaters took a

substantial jump with new technologies introduced in

the 80s and 90s, remarked Alcott. The American

National Standards Institute (ANSI) standard requires

that infrared heaters have a radiant co-efficient of 35


However, some modern equipment has a radiant coefficient

as high as 81 percent, allowing a 40 percent

reduction in input compared to those heaters that just

meet the ANSI standard.

Precise controls

Like any heating system, infrared benefits from precise

controls. Today’s modulating systems integrate well

with automated building management control systems.

Superior Radiant recently completed a projected

with a BACnet interface to a Siemens building management


However, even simple systems benefit from inexpensive

control upgrades. A good thermostat with

plus/minus one degree of accuracy will prove a benefit.

Night setback can also help as long as it is not too

severe. “We always recommend night setback when the

building occupancy goes down,” says Genisol. “That

results, in some cases, up to 15-20 percent in further

energy savings.”

He recommends the temperature be reduced to 10C

(50°F) at night and then, about an hour before staff

arrive, it is raised to 18C (65°F). On the rare day when

the building is operating at design conditions, the

building manager might over-ride or adjust the night


The comfort level in any building

is a combination of

radiant and

ambient temperature. Because infrared heaters put

heat into the object, the ambient temperature can be

lower. “As you reduce the inside ambient temperature

and temperature stratification, you are greatly reducing

any ex-filtration from the space,” said Alcott.

Ventilation losses, cracks in the building and chimney

losses are substantially reduced.


Where possible, the heaters should be mounted horizontally

at the height recommended by the manufacturer.

This results in less convection loss.

The most common installation mistake that

McKenzie sees is over-sizing the heaters for the building.

“That’s where most people get themselves in trouble.”

It’s easy to oversize, he adds, because it’s hard to

predict how often or for how long the overhead doors

in the typical warehouse or industrial building are

going to be open. As a result, system designers tend to

oversize just to ensure the building has enough heat.

“It’s a matter of knowing the equipment and knowing

how to apply it.” That comes with experience, he

adds, but manufacturers are more than happy to help


Longer run cycles

Like forced air systems, infrared systems benefit from

longer run cycles. “If you can reduce the number of

on/off cycles in a heating season, you can get better fuel

utilization,” says McKenzie. There are two ways to stage

heaters, and there is some debate as to which is better.

Individual single stage heaters can be staged to come

on as needed.

Two-stage heaters fire at 70 and 100 percent. Brant

Radiant’s research has shown that the typical building

operates at 70 percent of design conditions for 90 percent

of the time. Using two stage heaters over staged

single-stage heaters results in an energy savings of

about 12 percent, says Mackenzie.

The comfort for employees is improved as well, but

it’s hard to sell on comfort, he adds. “Everyone will

bitch if it’s not comfortable, but if you’re trying to sell

it it’s about number four (after cost, payback and fuel


When natural gas was relatively inexpensive,

energy efficiency wasn’t a big issue

in commercial and industrial

buildings. Not so now,

reports Genisol. “We’ve

seen more demand from

end users that need more

energy efficient equipment.

We’ve seen more

Are you concerned about

the Environment?

If so then you need the WILO

Stratos ECO

Using ECM technology, the WILO

Stratos ECO automatically

adjusts to system demands and

consumes only 5.8 to 59 watts!

The ECO also offers up to 80%

energy savings compared to an

uncontrolled wet rotor circulator.

Have you ever had a service

call because of a noisy

system or hot and cold


The WILO Stratos

automatically adjusts to system

demands not only saving

energy but eliminates the need

for pressure by pass valves and

balancing. Over pumping and

noisy zones are a thing of the


For more information contact:

WILO Canada Inc.

Bay 7-2915 10th Ave. NE

Calgary, AB T2A-5L4

T: 403-276-9456

Toll Free: 1-866-WILO-CDN

people seeking out

Where only one heater is used, a U-tube configuration can provide more infrared systems,” he

even heat.


Circle Number 114 for More Information April 2009 – Plumbing & HVAC Product News 15


Clears Grease Clogs Fast.

The J-1450 electric water jet, a compact and portable

drain cleaning machine, uses high pressure water to

clear drain lines clogged with grease, sand and ice.

■ Clears 1-1/2" to 4" lines of grease,

sand and ice.

■ 1-1/2 hp motor drives 1500 psi,

1.7 gpm pump.

■ Vibrapulse ® helps the hose

around tight bends.

■ Slide-out handle makes it

easier to roll to the job.

■ Easily removable hose reel

to make machine more compact.

Call 877-273-7246

or visit

Gen-Eye GL

Use the Gen-Eye for in-line inspection and preventative maintenance

of sewer and drain lines, septic tanks, heating and cooling ducts, crawl

spaces, chimneys, attics, wells, and much more.

The Gen-Eye System has everything you need to

trouble-shoot 2" to 10" drain lines.

Video Pipe Inspection Location System

Call 877-273-7246 or visit

■ Self-Leveling color camera keeps

the water at the bottom of the screen.

■ DVD Recorder provides a crisp picture

with jitter-free freeze frame.

■ Gel-Rod ® protects against moisture

damage if rod is cut or abraded.

■ Built-in full keyboard titler with eight

pages of text easily shows your

company name and job location.

■ Built-in AC/DC converter allows you

to operate in the field with truck

power alone


Works Great in Tight Spots!

When working under sinks or in other

awkward places, the Power-Vee is like

having a third hand. Just squeeze the

feed lever and three offset rollers in the

automatic feed grip the cable and drive

it into the line.

■ Handles 1/4" through 3/8" cables

without any need for adjustment.

■ Feeds and retrieves 3/8" cables at

16 feet per minute.

■ Quick-change cable cartridges

make cable changing clean and easy.

■ Flexicore ® wire rope center cables

have unequalled strength and the

right amount of flexibility.

Call 877-273-7246

or visit


Root Cutting Power at a

Great Price.

The Metro-Rooter is a tough root

cutting machine in a compact, lightweight

package, at a price that's easy

on tight budgets.

■ Heavy-duty powder

coated steel drum

holds 100 ft. of 1/2"

cable for inside lines,

75 ft. of 5/8" cable

for roots, or 50' of

3/4" cable for tough


■ Power cable feed is

a real labor saver.

It enables you to

vary feeding speed

in and out of the line and give

you better control when working

through tough stoppages.

■ Self aligning Flexitube distributor

tube reduces cable tangling.

■ Heavy-duty reinforced frame and

drum support shaft takes rough

handling in the field.

Call 877-273-7246

or visit

AutoCut Copper Tubing Cutter

A great tool to have when you don’t have

the swing room to use a conventional

tubing cutter. You can cut copper tubing

with less than one inch of clearance.

■ Just snap it on the tube,

close the gate and turn –

no knobs to twist.

■ Cutter wheel is spring

loaded to provide constant

cutting pressure – so you

won’t accidentally crimp

the tubing.

■ AutoCut has long lasting hardened

steel cutting wheels.

■ Ratchet turning handle available for

extra turning power in tight spaces.

■ Available in 1/2", 3/4" and 1" sizes.

Call 877-273-7246

or visit

Circle Number 115 for More Information


Easy to install

Allied Air Enterprises has redesigned its

Ducane gas furnace line. Standard in -

dustry widths make for easier coil-fit

and top-vent at tach -

ment simplifies in -

stallation. A slide-out

blower design, selfdiagnosing


board and “tool-less”

service doors offer

quick access and fast

service. The line

includes the CG93V

with a two-stage gas

valve, robust heat exchanger and ECM

variable speed blower. The CG92TB

model features multi-poise upflow/ horizontal

configurations, while the CG90

version is equipped with dedicated

upflow and downflow configurations.

Allied Air Circle no. 308

Product Profile

Efficient air handler

A new air handler from Lennox is designed to

be the most quiet and efficient unit on the

market while improving indoor air quality (IAQ).

As well, the Dave Lennox Signature Collection

CBX40UHV variable speed air handler features

improved air flow and heat mode ramping, but

is also more compact and easy to install and

service, reports the manufacturer.

In heating mode, the CBX40 increases airflow

slowly, virtually eliminating the “cold blow” common

with some air handlers. By slowly ramping up the motor,

a heat pump or Lennox EvenHeater staged electric heat

strips can “pre-heat” to avoid a drafty feeling in the


The Lennox CBX40 is compact for an

air handler that in cor porates IAQ equipment.

At the same time, low-speed operation keeps

noise to a minimum. The insulated blower

compartment further reduces sound for quiet

operation and meets Florida standards for less

than two percent air leakage.

A built-in filtration system helps clean the air

of allergy-aggravat ing particles, while the

antimicrobial drain pan inhibits mold and mi ldew

growth. A factory-installed MERV 16 media filter

and factory-provided knockout for a UV lamp

allows the contractor to address the customer’s indoor

air quality concerns.

There is a 10-year limited warranty on covered


Lennox Circle no. 312

Combo water heater

The 96 percent efficient Phoenix modcon

water heater with add-on technology

from Heat Transfer Products combines

DHW with hydronic, hydro-air or

radiant-floor space heat ing. This dual

capability has been en hanc ed with two

add-on Phoenix Heat Pack modules.

The Dom es tic Hot

Water Heat Pack produces

instant hot water

where the unit feeds a

closed loop high temperature


The Space Heating

Heat Pack serves an

open loop DHW system

plus supplying

warm water for lowtemperature

space heating, such as radiant

floors or baseboard rads.

Heat Transfer Products Circle no. 309

Award-winning heater

A.O. Smith Corporation has received the

Frost & Sullivan 2009 North American

Water Heaters Product Innovation of

the Year Award for its Cyclone Xi and

Vertex water heaters. The Cyclone brand

achieves efficiencies up

to 96 percent, while the

Vertex water heater,

designed for the residential

market, provides

100,000 BTU and

96 percent efficiency.

Both units feature

intelligent controls to

offer enhanced features

to the end user.

A.O. Smith Circle no. 310

Enhanced warranty

Selkirk has upgraded its “Smart Choice”

lifetime warranty for installations performed

by professionally certified technicians.

The new coverage applies to all

Metalbestos, SuperVent, SuperPro and

other Selkirk brand products. If

installers certified in Canada by WETT

or APC perform the installation, Selkirk

will provide replacement product free

of charge for 15 years from the date of

original installation. After 15 years,

replacements are discounted 50 percent.

Selkirk Circle no. 311


Three valve types

comparison table

Can supply the tub

at a maximum of 49°C

Stabilizes temperature if

pressure drops up to 50%

Stabilizes temperature if

pressure drops up to 30%

Temperature presets

Works even if house uses

a well

Cartridge with paraffin

stem, sensitive to

temperature changes

Recommended for

new homes

Recommended for homes

built before 2000

Doesn’t require direct

connection to water feed

at water heater

Recommended for


for the body, shower

head, hand shower, ...


Lifetime warranty

Flow rate

*At 60 psi

- Gpm US*

- Lpm*

Pressure balanced



12 9.8 5.3

46 37 20

Circle Number 116 for More Information April 2009 – Plumbing & HVAC Product News 17

Pressure balanced




Balances pressure and controls water temperature.


Balancing spool



Mixed water

Measures water temperature at the valve exit through the

temperature detector. The temperature detector activates the

mechanism to readjust water temperature but the thermostatic

valve reacts slowly to pressure variations.


When a variation in cold water pressure occurs; the balancing

spool reduces the volume of hot water and increases the

volume of cold water to maintain a constant temperature but

the pressure balance valve provides limited flow rate.

Montréal Toronto Vancouver

1 866 473-8442 1 888 287-5354 1 604 421-5665





Hot Water Heating

ISH 2009 – “Once more unto the breach”

World’s largest mechanical industry show not for the faint-of-heart

By Roy Collver


didn’t have the


Sanitation and

Heating show in

Frankfurt, Germany

in mind when he

penned those

words, but one look at this year’s

“brick” (the three pound 1 5/8” thick

show guide) and I found I had to take

his advice and “stiffen the sinews, summon

up the blood.”

Going to this biennial show in

Germany is not for the faint-of-heart. If

you want to try and see even a fraction

of it, you had better have a plan and a

very good pair of walking shoes. After

three days of ISH, I am utterly exhausted,

having seen only that fraction of the

show that I targeted in my plan.

What’s the big deal about ISH?

Should your average hydronics practitioner

spend the money and take the

time to go to this show? Probably not

every two years, unless you include it as

part of a holiday, but everyone in the

plumbing and heating industry should

attend at least once in their careers –

just to take it all in and get some


For those of us more heavily engaged

in trying to spot future trends and looking

for new solutions to existing problems,

the show gets more interesting

every time. This was only the second

show for me and I saw it in a different

light than two years ago. Long time

repeat attendees tell me that you get a

deeper understanding of our industry

the more times you go – and then

there’s that good German beer….

Overwhelming extravaganza

This extravaganza is simply overwhelming.

This year’s event drew 202,000 visitors,

down slightly from 217,000 who

showed up in 2007 (although it seemed

busier this year). By way of contrast,

Canada’s premier show, the CMX –

CIPHEX show in Toronto, expects a

combined visitor/exhibitor attendance

Everyone in the plumbing

and heating industry should

attend at least once in their

careers - just to take it all in

and get some perspective.

Fig. 2: This system combines air to water and/or geothermal

heat pumps with solar and a boiler.

of about 14,000. The picture in Figure 1

shows a single trade show booth. It

goes as far as the eye can see and the

photo only shows half of it (by the

way, it wasn’t particularly busy when I

took this picture – you had better not

mind crowds if you want to go to this


Admittedly this

is one of the

biggest booths

there, but if you are

not careful, you

can spend a half

day in a booth like

this, and then find

yourself scrambling

to see the rest

of the show – not

possible – hence

the plan. But don’t

plan too much, or

you will miss

something very

interesting that you

might not normally

go out of your

way to look at – for

me this year it was pellet burning boilers

– hundreds and hundreds of them.

(More about them later.)

Fig. 1: Big booths, like this Viessmann display, are typical at ISH.

Technology overload

The ISH show is broken down into four

broad categories, and each category has

a number of exhibition halls dedicated

to it. The biggest single category for

square footage is the one we are most

interested in: Building and Energy

Technology/Renewable Energies.

Combined with the air-side/re frigera -

tion exhibitions, and the Installation

Technology stuff, “hydronicians” are

treated to almost two million square

feet of exhibits – just crazy.

This year’s theme was: “Efficient

Systems and Renewable Energies.” Two

years ago, the show focused on technology

to reduce CO2 emissions (see

P&HVAC April 2007) - similar themes,

but subtle differences. From my

P&HVAC article of April last year:

“As time goes on, I can see multiple

alternates combined in a single system to

move heat around where and when it’s

needed. There are many other possible

options not explored and some not even

invented yet. Go to trade shows…. to see

what various manufacturers have to


This was one such show – I do practice

what I preach.

This year’s theme

promoted heavily

the concept of providing

such devices

to accomplish system


Now if I could just

predict the stock

market… The

photo in Fig. 2

shows a stab at

such a system,

combining air to

water and/or geothermal


pumps with solar

and a boiler. The

This is a combo solar/gas boiler unit.

big square thermal storage tank with all

of the connections on top is eerily similar

to the big orange thermal storage

tank I show in the aforementioned April

2007 article.

This was one of many such at tempts

at combining components in one box to

attain something greater than the parts.

I assume many of these systems are still

somewhat experimental, but at least

they are now being tried in the

European market. It will be fun to come

back in two years and see what has

thrived, and what has died. I hope our

North American manufacturers see this

stuff and realize it is time to get cracking

on developing home-grown, efficient

systems. In Fig. 3 is another offering

– a nifty combo solar/gas boiler


An impossible lead?

I don’t think the Europeans have an

impossible lead over us in this stuff, but

they are years ahead. Are we so backwards

then? Not really; we just don’t

have the same incentive to develop this

stuff as it is seldom an economical

choice for the consumer. Why does it

18 Plumbing & HVAC Product News – April 2009

make sense for a European consumer?

Fig. 4 shows a sign pinned up beside

one of these gee whiz types of systems. I

suspect the “30 percent German subsidy

programme” might have a little bit to

do with it.

Someone should tell Ottawa that

there could be considerable industrial

benefit to the country should our

HVAC manufacturers have such a

strong reason to develop these types of

new products – or we can just import

them from Europe.

Fig. 4: European countries use subsidies

to move technology forward.

Crazy about pellets

Back to those pellet burning boilers. For

a number of reasons that I just can’t

agree with completely, wood-fired heating

equipment has become the darling

of many European environmentalists. I

was fascinated by the sheer number of

manufacturers making these things.

They are supposed to burn just as cleanly

as natural gas – with just dandy emission

profiles – and they are “carbon

neutral” to boot.

I think if the claims are close to being

accurate, then we should be putting

them everywhere there is a ready supply

of wood pellets, which would be in

many rural areas of the country. They

could be a real boon here in British

Columbia where we have bazillions of

tons of pine beetle killed trees falling

over all over the place. We might as well

turn them into wood pellets and burn

them for heat, because they will burn

eventually when we really don’t want

them to.

The concerns I have however,

include: delivery issues (read the article

in the recent January/February issue of

this magazine), sustainability over the

long-term, concentration of wood

burning appliances in urban areas

(emissions), longevity of the equipment/maintenance

costs, and increased

fire hazard.

I have heard that the forests of

Poland are being cut down at an alarming

rate to feed the burgeoning

European pellet market. Much diesel is

burned to transport pellets from as far

away as Canada. That doesn’t sound all

Free beer is a major draw for invited guests at some booths.

that sustainable to me. Things are seldom

black and white – I think the technology

holds tremendous potential for

a spread-out country like Canada, provided

we can produce pellets close to

where they are being consumed.

Free beer

And here’s one last photo to give you a

taste of what this show is like (Fig. 5).

This is a booth put together by a radiator

manufacturer. I am standing in a

different booth across the aisle in the

lounge area where you can see their customers

being treated to free food and

free beer…yes, I said free beer.

If you look closely into the mushroom

booth, you can see a lounge mezzanine

at the back where the customers

are also enjoying free food, and more

free beer. The strategy is that you save

the visit to your favourite suppliers till

later in the afternoon – so you can enjoy

their free beer after you have seen

everything you wanted to see. They

really do things differently over here.

Roy Collver is an author and consultant

on hydronic heating based in

Peachland, B.C. He can be reached at

Circle Number 117 for More Information April 2009 – Plumbing & HVAC Product News 19


Ultra-violet installation stops

mould in Toronto condo towers

Located on Toronto’s waterfront in

the Harbourfront Centre District,

Number One York Quay is one of

the Toronto’s most prestigious condominium

developments. The complex

includes more than 800 luxury suites

from 600 – 2,000 sq. ft. with some units

as large as 4,000 sq. ft.

But even the most luxurious facilities

are not immune to mould buildup

within fan coil and makeup air units. It

is a universal occurrence that is not

eliminate existing mould, the board did

extensive research in concert with

onsite property manager Brookfield

Residential Services Ltd. of Toronto.

They looked into removing mouldy

insulation lining the inside of the fan

coils and replacing it with new insulation

and coils, but the cost would have

been prohibitive (about $2.5 million);

and the solution would have been temporary,

as mould would be certain to

return in time. They investigated a

number of sprays and coatings, but

none offered a practical solution.

After further research, they decided

to install UVC Emitters (lamps) by

Steril-Aire of Burbank, California

( As reported in

the last issue of P&HVAC, UVC lamps

in high-rise condominiums, to perform

a complete audit of the project. This

audit included detailed study and photo

documentation of all 1,240 fan coils, as

well as an evaluation of what had to be

done to restore each unit to good operating

condition. The findings of this

exhaustive survey filled eight four-inchthick


“The audit provided us with a

detailed roadmap of the required work

and the projected costs,” Wigley said.

Determined to refurbish the

units and eliminate existing

mould, the board did

extensive research…

limited to hot and humid climates.

Mould growth in the cooling coil at the

heart of the air conditioning system can

be the culprit when people develop

allergies, asthma and other symptoms

related to poor indoor air quality.

The York Quay condominium board

decided to take a proactive approach to

ensure that mould did not become a

problem for its 2000 residents.

Finding a solution

The fan coil units in the two 40-story

towers had been operating for nearly 20

years and were showing their age.

Determined to refurbish the units and

operate in the “C” wavelength of the

ultraviolet spectrum to target the DNA

of mould, bacteria and viruses, killing

the cells or making replication impossible.

Installed in air conditioning systems

opposite the coil, UVC has been

proven to have a dramatic impact on

mould proliferation. Bathing the coil

continuously in germicidal energy

ensures that mould will not return.

Testing the plan

The first step was to install the lamps in

a dozen fan coils to test their effectiveness.

The make-up air units serving the

two towers were also equipped with

UVC at that time to ensure that the air

entering from the rooftop intakes

would be as clean as possible.

The maintenance department photographed

the coils and took mould

samples for analysis by an independent

lab. Three months later, additional

photo documentation and mould testing

was performed to measure results.

Before and after Petri dish sampling

measured 99+ percent reductions in

mould counts on the test units.

Photographs provided further visual

evidence of the improvement, as coils

were now noticeably cleaner and free of

mould and organic buildup. Residents

also reported reductions in asthma and

allergy symptoms.

UVC retrofit

Climanetics technicians began in -

stalling the UVC devices in February of

2008 and completed the project about

eight weeks later. Each unit required

just one 12” or 16” UVC lamp to cover

the length of the coil.

Sergio Colalillo, vice president of

operations for Climanetics, reports:

“We retrofitted every suite in the two

towers with UVC – except, of course, for

the units that had already been

equipped with the lights during the test

program. We coated the drain pans with

rust-inhibiting waterproof paint on all

units. We replaced drain hoses and

insulation on an as-needed basis, and

also repaired any control valves or

thermo stats that were not working


Colalillo says that the total scope of

work averaged about two man-hours

per fan coil and was performed using a

production line strategy. “We had a

crew of five, and each person had a specific

task to perform over and over as we

went through the building floor-byfloor,”

he notes. “This approach helped

the work to flow much more efficiently.

“Since we could not access the suites

without the consent of residents, it was

a monumental task to orchestrate

approvals for entry,” Colalillo adds.

“The logistics for all this were handled

very ably by Brookfield Residential

Services. With the help of their organizational

skills, we were able to complete

the work on time and on budget.” The

total price tag was about $650,000.

Going forward, Climanetics will

return once a year just prior to cooling

season to change the filters, replace the

UVC Emitter tubes, and perform a

Number One York Quay is one of

Toronto’s most prestigious


general clean-up. The in-house maintenance

crew will do a supplementary

autumn filter changeouts in between

the annual service cycles. Colalillo notes

that they use a tackified media filter that

offers a higher arrestance rate and better

dust removal ability than standard

fan coil filters.

What advice does Wigley offer to

other condominium boards considering

UVC technology? “We recommend

a full audit as we commissioned at

Number One York Quay. We are great

believers in UVC technology, but it isn’t

a cure-all for every single problem in an

air conditioning system, especially with

older equipment. An independent evaluation

of the total system can be very


Wigley adds: “Keeping to a changeout

schedule is also vital. Even though a

UVC light may still be shining, after a

year it loses output and effectiveness.

Annual replacement of the bulbs or

tubes is necessary to prevent mould and

other contaminants from building up in

the coils again. Bulb replacement is a

necessary expense but, fortunately, the

cost is quite modest.”

Crews retrofitted 1,240 fan coils.

Audit, final planning

“By the conclusion of the test period, we

were convinced that UVC lights were an

excellent solution, but we also believed

that the lights could only perform at

their best if the fan coils were in proper

working order,” reported condominium

board president Ken Wigley.

The board brought in Climanetics, Inc.

of Vaughan, Ontario (,

an HVAC service company specializing

After three months exposure, dirty coils like the one at left were substantially


20 Plumbing & HVAC Product News – April 2009


Product Profile

Energy conservation control system

The new Climate Control Network System from Uponor is designed to control

all the different energy efficient HVAC technologies in a home without the

complexity of some existing controls. A modular, expandable integrated

hardware and software package connects all of a structure’s heating,

ventilation, air conditioning and other household components.

Via its slim, flush-mount wall thermostats, an optional high-definition

Touch Panel Interface (TPI) or remote access computer, this “all-in-one”

system provides better energy-efficiency, control and monitoring. Key features


• Several options to adjust room temperatures to provide a comfortable

environment when at home and save energy when away or at night – i.e.

minimum and maximum setpoints, setback and/or set-up schedules,

relative humidity setpoint and vacation calendar.

• Fast and easy installation. System is also well suited for retrofit

application operating on a two-wire communication line and new

Cat. 5 wiring.

• An optional feature called “master passing”

allows user to transfer comfort control to any

thermostat within a group by simply pressing a

button on the thermostat.

• The network sends as well as receives

information throughout the network. As a result,

neither the end user nor installer needs to

program each system component separately.

• An optional notification system permits the

service contractor to monitor and manage a

customer’s network online, while making rapidresponse

changes to meet comfort needs and

eliminating separate service calls.

• This system is modular and expandable,

allowing users to program components needed

now with flexibility to include others later i.e.

sprinkler systems, outdoor lighting, snow melt

zones and septic tanks.

The Climate Control

Network System can

control multiple HVAC


Uponor Circle no. 316

Well pump control

The SubCon Variable Frequency Drive

(VFD) from SJE-Rhombus provides an

energy efficient solution for residential

water well pump control.

Water pres sure is

monitored continuously

and the VFD will

auto matically ad just

pump speed to maintain

a constant pressure.

The set pressure,

along with other parameters, is easily

adjusted via the keypad. The easy-toread

alpha-numeric display features current

pressure in PSI, target pressure setting,

pump speed (Hz), pump amps,

pump run time and error codes.

SJE Rhombus Circle no. 313

follow the leader

Refrigeration system


The ECO3 from Smartcool Systems is

designed to provide cost savings and

environmental benefits by optimizing

the energy efficiency of air conditioning

and refrigeration

systems with one or

two compressors. It

works with existing

air conditioning and

refrigeration equipment

and controls to reduce energy

consumption by about 15 per cent. It

can also optimize the heating cycle of

compressor-driven heat pumps.

Smartcool Systems Circle no. 314

Humidity sensor

The new Model SRH Humidity Series

product line from Setra Systems is

designed to measure relative humidity in

a room, duct or outside and is available

in accuracies of plus/minus two, three

and five percent.

The line consists

of a wall display,

duct mount, and

outside air unit.

A replaceable

sensor tip en sur -

es an accurate, calibrated, and cost ef -

fective humidity control system, says the


Setra Systems Circle no. 315

Honeywell has been making the world a cooler place to live for

more than 50 years.

And for over a decade we ve invented and brought to market more new

fluorocarbon technologies that cool our environment than anyone else. Only a

world leader can say that. In the air conditioning industry we invented R410-A,

the new global refrigerant standard for use in commercial and residential air conditioners around the

world. And when appliance manufacturers were faced with a phase out of a key raw material we were

the first to commercialize a fluorocarbon, non-ozone depleting replacement, helping reduce cost while

maintaining energy efficiency. In the automotive industry we were the first company granted a patent for

ultra-low, global-warming refrigerants that can meet tough new European regulations. These innovations

are backed by a $200M investment in capacity – ensuring a secure future for our customers. And

nothing is cooler than that.

For more information about Honeywell Genetron , ® visit or

© 2008 Honeywell International Inc.

Circle Number 118 for More Information April 2009 – Plumbing & HVAC Product News 21


Working with induction motors

By Ed Gravelle

An induction motor

(IM) is a type of

alternating current

(AC) motor where

power is supplied to the

rotating device by

means of electromagnetic induction.

The other commonly used name is

“squirrel cage motor,” due to the fact

that the rotor bars with short circuit

rings resemble a squirrel cage (hamster


An electric motor converts electrical

power to mechanical power in its

rotor (rotating part). There are several

ways to supply power to the rotor.

In a direct current (DC) motor, this

power is supplied to the armature

directly from a DC source, while in an

AC motor this power is induced in the

rotating device.

An induction motor is sometimes

called a rotating transformer because

the stator (stationary part) is essentially

the primary side of the transformer and

the rotor (rotating part) is the secondary

side. Induction motors are widely

used, especially polyphase induction

motors, which are frequently used in

industrial drives. (Wikepedia)

Rotating magnetic field

Fig 1 shows how 60-cycle AC power

generates a rotating magnetc field

(RMF) in a single phase motor. A threephase

motor winding has the equivalent

of three single phase motor windings

spaced around the stator, with each

phase rise following one after the other

to provide running and starting torque.

A complete study of motors can be

found at

(Vol. II, AC motors).

Motors used with VFD speed drives

are no different than across-the-line

starter motors except that they have to

have winding insulation rated to 2000

volts or higher. Most premium motors

are wound with 2000-volt rated windings.

The energy to run the motor

comes from a series of square wave DC

volt pulses (see fig 2) produced by the

inverter at pulses up to 900 per second

in each direction to simulate an a/c sine

wave. The frequency of the change controls

motor speed.

Induction motors are used for fan

coil air handlers, pumps and many

other applications. Up to the time that

inverter drives were introduced, they

were only capable of running at fixed

speeds – the speed being determined by

the number of poles in the motor (two

When motors are required to

start heavy loads, starters and

motor conductors may need

to be oversized.

pole = 3600 RPM; four-pole = 1750

RPM; six pole = 1150 RPM). The adoption

of dual windings allowed twospeed

motors to be created.

Each motor circuit is required (by

code) to have overload and over-current

protection. A starter with an overload

relay, or motor with built in overload

devices, will satisfy the requirement

for overload. Fuses or breakers

have to be supplied to provide for overcurrent

protection. Table D12

(Canadian Electrical Code) shows the

proper breaker or fuse to use for induction

motor circuits.




Fig 2 - sub 30

(Danfoss Drives)

Fig. 2: The energy to run the motor comes from a series of square wave DC volt

pulses produced by the inverter.






a a’ b c d

Heavy starting loads

Induction motors may be required to

handle heavy starting loads. However,

larger across-the-line starters and fusing

may have to be used for high torque

and long start times. For example,

motors driving heavy backward

inclined fans (or similar loads) may take

15 to 20 seconds to reach full speed,

with current draw starting close to

locked rotor amps with amp draw dropping

off as speed increases. Starters,

when required to carry prolonged high

starting currents, need class 20 or 30

overload relays. Class 20 or 30 are slower

to react and will allow higher amp

flow over longer start times.

Starters may also have to be sized for

the starting load rather than the motor

HP as a “HP-rated starter” may not be

rated for the current flow required for

long start times. When motors are

required to start heavy loads, starters

and motor conductors may need to be

oversized, selected for starting amps

rather than motor HP.

A guide for selecting conductors and

starter ampacity can be taken from

Table D12 (Canadian Electrical Code).

Wire size and starter capacity are selected

to match the ratings shown for time

delay fuses, rather than the motor name

plate amps or motor HP rating.

VFD driven motors

Input fuses or breakers for motors driven

by a variable frequency drive (VFD)

can be selected from code table D12 or

sized as specified for the VFD being


Motor and VFD fuses are designed to

protect the complete power circuit,

beginning at the alley pole transformer

(or vault transformer), main power distribution

center, and any sub (breaker)

circuit all the way to the drive or motor,

from short circuit faults.

The building or pole transformer is

supplied with a fused primary power

a’ b


Fig. 1: Sixty cycle a/c power generates a rotating magnetic field in a singlephase

motor. (Toni R Kuphaldt -


supply, with voltages as high as 25,000

to 125,000 volts. The transformer

capacity in a building vault or

on a pole outside is usually sized for 125

to 300 percent of the maximum size of

the building’s main breaker.

For example, a building distribution

center with a 1000 amp main breaker

may be supplied with a transformer

capable of providing 1250 to 3000

amps. Hydro usually allows for future

loads, or shares the same transformer

with other buildings. Vault or pole

transformers do not have overload protection,

just over-current protection (a

fuse on the primary side)

A 1250-amp transformer on a pole

with 25,000 to 100,000 volts on the primary

side is capable of producing short

circuit amps up to 200,000 before the

primary fuse blows. Each circuit in the

building has a breaker or fuses to interrupt

high amp flows if there is a short to

ground or phase to phase. They are

rated to react in two ways – circuit over

amps and high amp faults (short to

ground or phase to phase, in other

words). For example, a 40 amp Class T

fuse will fail if it’s subject to over amps

for a longer period that it is rated for

(time - amp factor of the fuse). It will

also safely interrupt a short circuit fault

current up to 200KA (200,000 amps).

Breakers are rated the same way.

If there wasn’t a breaker or fuse capable

of opening the circuit under fault

conditions, the motor or drive could go

up in flames if there was a fault to

ground or from phase to phase, or virtually

explode in a similar way to a

tree or structure when hit by lightning

In the next issue we will go into more

detail on how induction motors work

with inverters.

Ed Gravelle is a consultant on refrigeration,

air conditioning and heating

systems based in Brentwood Bay, B.C. He

can be reached at

22 Plumbing & HVAC Product News – April 2009

Tools & Instruments

Circuit breaker lockouts

Miniature lockouts (S2390 & S2391)

from Master Lock are designed to lock

out most miniature ISO/DIN circuit

breakers. Model S2390 fits standard

width toggle openings with the pin out

and a black handle. The S2391 fits wide

toggle openings. They work with all

Master Lock and American Lock safety

padlocks and lockout hasps.

Master Lock Circle no. 317

Product Profile

Pneumatic shear for

in-shop duct fabrication

An all-new, compact, pneumatic shear from Malco offers a quick and easy

solution for cutting extremes of large or tight patterns common with in-shop

duct fabrication.

The Turboshear, a versatile 18-gauge capacity shear, cuts straight and to the

left and is capable of both fast, straight shearing and navigating tight circular

or square pattern cuts.

It is compatible with most shop or job-site air supplies, operating at 2600

RPM on four CFM (133L/Min.) of air at 90 PSI (6.2 Bar). Long-wearing

blades are easily replaceable on the job.

The Turboshear quickly cuts

Contractors are invited to visit and click the video tab straight lines or circles.

to see the air powered Turboshear in action.

Malco Tools Circle no. 323

CSST cutter

The Model 151-CSST pipe cutter from

RIDGID is designed to make quick

clean cuts in corrugated stainless steel

tubing (CSST). It features floating

nylon guide wheels so that it runs on

the corrugations of the track while cutting

the flexible gas tubing. A quick-acting

mechanism allows the cutter to rapidly

adjust from 3/8-inch to 1-inch

diameter CSST. A larger ergonomic

knob gives users a firmer grip that

allows them to apply more force to cut

through tubing faster and easier.

RIDGID Circle no. 318

a shoulder strap. Rated at 3/8-in. cutting

capacity on mild steel and 1/4 in.

on aluminum (115 V, 20 A or 230 V

service), it is designed to meet the cutting

needs of those in maintenance and

HVAC, as well as those in construction

who need to notch I-beams, cut steel

studs, steel roofs or sheet metal.

Miller Mfg. Circle no. 320

Classic outlaw style

A new line of hard hats from Klein Tools

includes several innovative styles. All feature

the Klein four-point Fas-Trac ratcheting

suspension system. The V-Gard is

designed with a polyethylene shell in cap

and full-brim style. Featuring a vented

style, which provides cooling

vents, the Advance cap

allows for im -

proved air circulation


comfort. The



of the Skullgard

cap and hat is

for use in

steel mills and

other heavy industries

where elevated


are common. And

finally, the Western Outlaw hat in classic

tan color provides protection from the

sun, rain, heat and glare in classic cowboy


Klein Tools Circle no. 321

Controlled power

The new Hilti TE 60 Combihammer is

designed for heavy-duty drilling with

added safety. A strong 1,200-watt motor

delivers impressive power for drilling,

chiseling and demolition in concrete,

stone and masonry. Available models

include the TE 60 and the TE 60 ATC-

AVR, which includes torque control and

vibration reduction. Both feature an

optimized mechanical clutch for maximum

torque as well as an excellent

power-to-weight ratio

Hilti Circle no. 322

Power quality recorder

The new Fluke 1750 Power Recorder

and Fluke Power Analyze software allow

the technician to record three-phase

power quality and monitor for power

quality disturbances. It automatically

records every power quality parameter

and event, on every cycle – all the time

– making it ideal for long-term analysis,

power quality surveys, quality of service

compliance and semi-permanent monitoring.

Fluke Circle no. 319

Door Opening Width

Door Opening


71 3/4



69 3/4 Featuring capacities of up to 500 cubic feet, the Aerocell CW

can handle heavy loads – up to 3,700 pounds – yet its cab-width

size is slim enough for tight city streets and narrow driveways. ALL NEW


Stand Tall with the ALL NEW Aerocell CW Fiberglass van body.

It’s Fuel-Efficient!

With its aerodynamic shape, Aerocell CW will help

save you time and money at the pump.

– Aerocell CW –

Lightweight plasma cutter

The new Spectrum 375 X-TREME plasma

cutter from Miller weighs only 18

lbs., allowing it to be easily carried with



Circle Number 119 for More Information April 2009 – Plumbing & HVAC Product News 23



Are you looking to hire?

We work with non-union and Open Shop Unions and any closed union that

provides authorization to work directly with employers


• source for full-time or temporary qualied workers

• access to screened, well-trained individuals

• access to screening services

• FREE safety training packages

• all packages include WHMIS and Fall Protection

-plus one additional safety training per trade



416-636-8218 •


• Access to all other safety training programs at a

discounted rate, which include:

(scissor lift, lock out & tag, conned space hazard awarenesss,

propane in construction, scaold training, trac control)

• rst aid training

• safety program management for your company

Join us for one of our Open Houses or to book a site visit of our approved

training facility - Pre-Apprenticeship Training Institute

Please call 416-636-8218 or email for membership pricing.

For training enquiries, contact our approved training facility below

YASC Approved Training Facility


• Hands on practical experience in “real world” conditions

• Industry tools • Safety equipment and training (WHMIS, Fall Protection,

Lockout & Tag Safety, Conned Space & Hazard Awareness, Aerial Platform,

Trafc Control, Propane in Construction and Scaffold Training)

• Training tailored to your company’s specialization



416-638-4111 •



• Construction & Maintenance Electrician

• Refrigeration & Air Conditioning Mechanic

Plumbing • Appliance Service Technician

• Network Cabling Specialist • Corporate Training


• Safety Training to meet Ministry of Labour Requirements • Electrical & Plumbing Pre-Exam course

• Hydronics • ODP • TSSA Approved Training & Examination Facility for G3, G2, DA, GP Certication

• Air Conditioning Electrical Standards training • Back Flow Prevention

Circle Number 120 for More Information

For more information, please contact our Employer Relations Department

at or call 416-638-4111.


your contracting business

Sometimes it pays to get some help

By Mark Groulx

There comes a point

for many contractors

where they

start to think about selling

their business. This

is particularly true

where there is no obvious

plan for succession if the owner is

looking at retirement or going into

another occupation.

Despite the difficult economy we find

ourselves in, there is still demand for

HVAC and other building service contractors

in Canada to be purchased.

This is especially true for companies

focused on commercial and industrial

customers. The most attractive size to

buyers today is with companies that

have anywhere from $1 million to $10

million of earnings before interest,

taxes, depreciation and amortization


Recent surveys suggest that 50 percent

of the privately owned businesses

in Canada (those not listed on a stock

exchange) will be sold in the next 10

years and two thirds of those will be

sold in the next five years. This is mostly

a result of the baby boom effect. In

view of these statistics, I would recommend

you sell your business sooner

rather than later with this many companies

coming to market.

However, there is no question that

the current public market selloff and

grim economic forecasts will limit the

number of companies sold. It is also

likely the sale process will take longer

and prices will be lower than the lofty

levels (by historic standards) we have

seen during the past few years.

Nonetheless, well-managed, profitable

companies will continue to be sold. If

you are considering the sale of your

business, you should not delay because

of the current economic turmoil.

Complicated process

Selling a business is a complicated, time

consuming and usually quite stressful

event. This will probably be the largest

financial transaction in your life and I

would strongly encourage you to hire

an advisor to assist you with the

process. At each step of the process you

will likely require advice and assistance

that can only come from years of experience

doing financial transactions.

It is a time consuming process, so

you will need someone to manage the

process efficiently while you continue to

run your business. You also need technical

advice regarding valuation (price),

structure of the deal and so forth. For

these and other issues you will want to

have someone as an advisor, let alone to

provide a buffer in the negotiations.

So what are the steps in the process?


• Get business in order

• Get records in order

• Determine a value

• Identify prospective buyers

• Contact potential buyers

• Confidentiality agreements

• Deliver confidential proposal

• Respond to questions

• Exchange letters of intent

• Final letter of intent

• Buyer’s due diligence

• Legal documentation

• Money and keys change hands

Step 1 – Preparation:

First and foremost, you need to get

the company and its records in order.

This could take anywhere from two to

six months. Your tax planning should

already be in place and you should

check with your accountant that the sale

of your business has been considered as

part of your tax strategy.

During this phase of the process your

advisor will collect information on the

operations of the business, the industry

you operate in and organize your historical

and projected financial information.

They will take that information as

well as information from outside

sources to prepare a “confidential information

memorandum” describing the

main aspects of your business.

Step 2 – Valuation:

The value of any company at a point

in time is the net present value of its

future earnings potential. Another way

of expressing this sentiment is achieved

by putting a multiple on your EBITDA –

earnings before interest, taxes, depreciation

and amortization. EBITDA is simply

calculated by adding your interest

expense, depreciation and amortization

to your pre-tax earnings, all of which are

found on your income statement.

Determining a value

For purposes of determining a valuation

of the business, the EBITDA will be

reduced by any capital or other annual

expenditures that are required to sustain

the business. The multiple used to

determine the price will be a function of

the sustainability of earnings and their

potential for growth. On average these

multiples range from three to six times

but vary by industry and by company.

Therefore, if you generated $2 million

in EBITDA last year and you have good

prospects for continued profitability, a

rough estimate would be an $8 to 10

million purchase price.

Step 3 – Identifying prospective buyers:

(both strategic buyers in your

industry and financial buyers such as

private equity firms are the best

prospects. Your advisor will prepare a

list with your assistance to determine

the best prospects.)

Step 4 – Contacting prospective buyers

and getting confidentiality agreements

signed: (your agent’s role).

Step 5 – Delivery of the confidential

information memoranda: (your agent’s


Step 6 – Responding to buyers’ questions:

(you and your agent collaboratively)

Step 7 – Receipt of letters of intent:

These non-binding letters outline the

price and structure of the proposed

transaction as well as the broad terms

and conditions the prospective buyers

are proposing. It forms the basis for

negotiations that will lead to the final


Step 8 – Negotiation of final letter of

intent: (an important intermediary role

of your agent)

Step 9 – Buyer’s due diligence:

This involves the buyer reviewing all

legal, accounting, tax, banking, human

resources, health and safety, information

systems, material contracts and

other records. They will also make

investigations into products, customers,

outstanding litigation, environmental

issues and so forth. This is a time consuming

process and requires a great

deal of preparation (let alone photocopying

and/or scanning a large number

of documents).

Step 10 – Legal documentation: (the

lawyers paper the deal with the agent’s


Step 11 – The closing: (money

chang es hands and keys are passed).

You should expect the entire process to

take from five to 12 months from the

date you hire your advisor to closing.

This is a very brief overview of the

many activities involved in selling a

business, but gives you an indication of

the extensive work involved.

Mark Groulx is president of A.I.M.

Group Canada Ltd., a company that has

specialized in the sale of private businesses

since 1990. He can be reached by email

at: April 2009 – Plumbing & HVAC Product News 25

People & Places

It won’t be long! WWG Totaline teamed with Dupont to give away a Smart car

last summer. Mississauga, Ont. branch manager Corey Soulis, left, cooks up a

burger for Gary Felix of General Atmospheric Systems, Brampton, Ont.

Safety Isn't Just Skin Deep...


The Heating Refrigeration and Air

Conditioning Institute of Canada has

appointed David Terlizzi to the position

of technical advisor. With a background

in industrial and mechanical

manufacturing, he will provide technical

assistance on standards and codes to

manufacturer members.

Randy Duncan has been named

sales manager – Western Canada for

Kohler Canada, Chilliwack, B.C.

Freddy Sawdaye is now Canadian

sales manager for Erico Canada,

Thornhill, Ont.

Kevin Gannon has been appointed

product manager – Hytec at Kohler

Canada Co., Vaughn, Ont. Kevin

Cmolik has been named sales manager

for Hytec, Armstrong, B.C.


Case de Jong is now North

American president for Franke

Kindred Canada Ltd., Midland, Ont.

Barclay Sales, Port Coquitlam, B.C.,

has named Patricia Tubl to outside

sales while Sydney Irvine has joined

the company as retail merchandiser,

Midland, Ont.

Jeff Krawchuk has joined Royal

Pipe Systems as outside sales representative

for Saskatchewan, Manitoba

and Southern Alberta. He will be based

in Winnipeg.

Emco Ltd., London, Ont., has an -

nounc ed that Rick Fantham is now

president of Hajoca, Emco’s sister company.

Hajoca Corporation is the United

States largest privately held distributor

of plumbing, heating and industrial

sup plies with branches in 32 states. It ex -

panded to Canada in 2003 with the purchase

of Emco Limited. (

Brian Jackson is now vice president

Plumbing and HVAC – Western

Canada for Emco.

Moen, Oakville, Ont. has named

Angelo Melillo and Suzanne Pullman

as senior territory managers, along with

Catherine Robb as showroom consultant

for the greater Toronto area.




Check Valve


Single Access






Straight Tube

Stainless Steel






Steel Piston

and Stem


Cast Stainless

Steel Body

Stainless Steel

Relief Valve

Cover Screws









Check Valve



Check Disc


Specify Superior Backflow Protection from Watts

When it comes to protecting the health and safety of people, why choose anything but the best?

The Watts SilverEagle TM Series backflow assemblies incorporate the latest design features to protect

against contamination at health hazard cross-connections. The SilverEagle series is the

most compact, the lightest and offers the most flexibility of any backflow assembly in the

industry. Specify the valve with safety at its core! For additional information and to view

the latest SilverEagle approvals, visit our website at

or call 1-888-208-8927.

Don Samson, left, of Weil-McLain rep

Allan Forrest Sales in Calgary,

presents Ed Demmers with his prize.

Weil-McLain Canada Inc., Burlington,

Ont., has announced the winner of a

Caribbean cruise in its Wave Rider promotion.

Ed Demmers of Rockyview

Plumbing in Calgary won the trip for

two, which will take place in April or

May aboard Royal Caribbean’s new ship

Freedom of the Seas. The promotion

ran from Jan. 1 to Dec. 31, 2008 and

included monthly draws as well as the

grand prize. Visit

for more information.

Wolseley Canada, Burlington, Ont.,

has opened a new wholesale branch and

plumbing showroom at 123 Dartnell

Road in Hamilton, Ont. A grand opening

was held Feb. 18.

MAAX Corporation, Lachine, Que., is

now operating in Canada as MAAX

Bath Inc.

Circle Number 121 for More Information

26 Plumbing & HVAC Product News – April 2009

A West Coast success story

It didn’t come overnight for sheet metal contractor

By Simon Blake

When Mark Halvorsen looked at

his books six or seven years ago,

the future didn’t look bright for

his Surrey, B.C.-based contracting firm.

But today, Viaduct Sheet Metal is the

largest contractor of its kind on the

West coast and still looking to expand.

What happened? Well – two things.

The B.C. economy made a dramatic

recovery. And Halvorsen – a 47-year-old

entrepreneur – took a good hard look at

the way he was doing business.

By this time Halvorsen had been in

the business for about 25 years. A graduate

of the Building Services Tech nol -

ogy program at the British Columbia

Institute of Technology, he started his

career as an estimator at United Metal

Fabricators and then moved to Alliance

Sheet Metal, where he picked up project

and business management skills.

At age 26 he and then partner Barry

Bell created Viaduct Sheet Metal.

Within six months the company was

larger than Alliance and quickly became

one of the larger sheet metal contractors

in the greater Vancouver area.

But although the company was growing

rapidly, it was a real learning experience

for Halvorsen. In 1999-2000 a large

hospital project “really kicked the crap

out of us,” he remarked.

After massive losses in those two

years, the company recorded $5 million

in sales, but only one percent profit in

2001. Halvorsen began to wonder

whether being in business was really

worth all the effort.

The turnaround

One of the people Halvorsen

turned to for advice was

P&HVAC business columnist

Ronald Coleman. There was

an obvious problem with the

management structure – basically

a linear reporting structure

with Halvorsen in charge

of all aspects of the business.

Employees would bring problems

to him – typically on a

Friday – and he’d worry about

them all weekend so he could

come up with a solution by

Monday. Halvorsen had to

find ways to delegate so that

he could focus on business development.

One doesn’t have to look very far to

see just how successful the turnaround

has been. Today Viaduct Sheet Metal – a

unionized company – has over 100

employees and focuses on sheet metal

for large projects – commercial, institutional

and residential high-rise. At any

given time there are 70-80 projects on

the go ranging in value from $1,000 to

$20 million. The company serves the

entire lower mainland of B.C.

Construction has heated up considerably

since the early part of the decade,

thanks in no small part to the 2010

Winter Olympics. Viaduct has been

right in the thick of it.

In 2005 the company did $7.5 million

in sales. Just three years later it achieved

$23 million in sales for 2008 – with a

very respectable 20 percent-plus in


The right people

One of the keys to Viaduct Sheet Metal’s

dramatic turnaround was in developing

ways to attract and keep good people.

“The relationships you build are what

makes the company grow,” said


A profit sharing plan proved a major

step both in rewarding employees and

keeping things running smoothly. “It

tends to make the employees self-policing.

If one guy is not working as hard

beside you, he’s taking money out of

your pocket,” remarked Halvorsen.

Another key motivator is the ability

to move up in the organization. “There

are always opportunities to move up for

people who want more responsibility.”

He points to two project managers that

recently moved into management, noting

that it is easier for people with construction

field experience to adapt to an

office structure than vice-versa.

Keeping the employees informed is

also important. On the last day of

February each year the company brings

its employees together for an annual

general meeting. Halvorsen and other

managers review key points in the company’s

financials and explain where

Technology helped too. CAD operator Susan

McCurdy creates drawings...

Viaduct is headed and what challenges

it will face in the coming year.

“I want them to realize that this is

their company,” he says. “They should

have a good understanding of the direction

we are headed in and the destination

we want the company to get to. Our

people should have some say in how we

are going to get there,” he added.

Like many successful companies,

Viaduct has found that developing its

own people pays dividends. “These are

good employees. They could go anywhere

and work.”

Mentoring new employees is key. The

Hiring and keeping the right people proved key, says Mark Halvorsen.

process is made relatively straightforward

thanks to company procedure

manuals for virtually every role.

There is considerable encouragement

for apprentices. They are taught not

only practical trade skills, but also job

management skills to better understand

the hours on each project. “They are

trained to think like foremen so they are

more productive when they become

journeymen,” remarked Halvorsen.

Apprentices also receive a bonus

based on their grades in trade school.

“Our apprentices are pretty driven to

perform,” laughs Halvorsen, who credits

shop foreman Dan Hawes with much of

the success in integrating new employees.

“He’s very patient with the young

employees …”

Using technology

Keeping up to date on technology is

another strategy that has worked well

for the company.

Last fall the company moved into

what Halvorsen, with obvious pride,

refers to as “the most technologically

advanced shop in B.C.”

Designed specifically for Viaduct

Sheet Metal, the bulk of the new 24,000

sq. ft. facility is occupied by the fabrication

shop, where workers turn out components

for various projects around the

… that are turned into reality in the shop.

province. The second floor is devoted to

office space for engineering and sales


During P&HVAC’s visit last July, a

22,000 ft. expansion was already under


Viaduct adopted three-dimensional

CAD drawings and computer estimating

four years ago. On large jobs, all

drawings are redrawn in 3D before construction


That computer file is downloaded to

the fabrication shop where it guides

fully automated machines including

plasma cutters, an insulation cutter, a

spiral machine, elbow machines and a

cut-to-length line.

About 20 people work in the fabrication

shop. However, the high degree of

automation has proven a real godsend

at a time when skilled labour is in short

supply. “We haven’t had to add a lot of

people to grow the business,” remarked


It also means the company can operate

with one eight-hour shift. Halvorsen

is a strong believer that employees must

have a life outside of work, so there is a

constant effort to ensure there are no

night or afternoon shifts. “We expect

employees to put their families ahead of

work …”

The search for productivity boosting

technologies never ends. At

the time of P&HVAC’s visit,

the company was in the

process of setting up online

ordering and was experimenting

with hand-held computers

that allow changes to CAD

drawings on the job site.

The British Columbia

economy has slowed considerably

since that time.

However, by having the right

processes and people in place,

Viaduct Sheet Metal is well

placed to survive and even

thrive in difficult times. April 2009 – Plumbing & HVAC Product News 27

Coming Events

Oilheat 2009 in Montreal


and various “off-oil” campaigns.

The event kicks off at 1 p.m.

Wednesday. The opening keynote

speaker is Ultramar’s Jean Drolet who

will speak on the future of oil heating.

Other speakers at this year’s event

include Blaine Fox of Warm Thoughts

Communications who will speak on

The theme is

“Facing Tomorrow Together”

– a timely strategy for an industry

battered by oil price fluctuations,

an unfriendly insurance industry

and various “off-oil” campaigns.

The Canadian Oilheat Association

will hold its annual conference in

Montreal this year. Oilheat 2009 is

scheduled for May 27-29 at the Delta

Centre-Ville Hotel.

The event includes a strong seminar

schedule, an oil heat only trade show,

top-level entertainment and a golf tournament.

The theme is “Facing To mor -

row Together” – a timely strategy for an

industry battered by oil price fluctuations,

an unfriendly insurance industry

strategies for successful customer acquisition

and retention. “Are your customers

free agents?” he asks.

Edward English of Fuel Quality

The oil heating only trade show is always a highlight.

Services Inc. will speak on microbiological

contamination of fuels – how it

occurs, how to detect it and how to

solve the problem. As well, there will be

workshop on new oilheat technology

and rebate programs.

John Beckett, Beckett Corporation,

will be the speaker at Wednesday

evening’s dinner. The company will

present its annual Delivering the Goods

Awards to people who have done good

work for the oilheat industry during the



APRIL 8, 9: MCEE 2009 (Mecanex/

Cli matex/Electricite/Eclairage), Place

Bona venture, Montreal. Call

1-800-465-2668 or visit

APRIL 15-17: 2008 Foothills

Hydronics Conference, Mayfield Inn

and Suites Conference Centre,

Edmonton. Call (780) 968-6828 or


APRIL 22-25: 67th Annual RSES

Canada Educational Conference,

Empire Landmark Hotel &

Conference Centre, Vancouver.

Call 1-877-955-6255 or (905) 842-


MAY 27-29: Oilheat 2009, Canadian

Oilheat Association, Delta Centreville

Hotel, Montreal. Call (905) 946-


MAY 27-30: Annual Conference,

Radiant Panel Association, Mohawk

Valley Community College, Utica,

N.Y. Call (970) 613-0100 or visit

JUNE 28-JULY 1: Annual Business

Conference 2009, Canadian

Institute of Plumbing & Heating,

Le Manoir Richelieu, Charlevoix,

Que. Call (416) 695-0447,

SEPT. 17-19: HRAI 41st Annual

Meeting, Heating, Refrigeration and Air

Conditioning Institute of Canada, The

Fairmount Newfoundland, St.

John’s, Nfld. Call 1-800-267-2231

or (905) 602-4700, E-mail

Heavy on education

Thursday is going to be a busy day for

participants with the annual general

meeting first thing in the morning, the

trade show and seminars throughout

the day.

The first sessions include an overview

of the Ontario risk management program

and “the success of the ecoEnergy

program,” the latter by Natural

Resources Canada’s Suzanne


The luncheon speaker is John Huber,

president of the National Oilheat

Research Alliance (NORA) headquartered

in Alexandria, Virginia. He will

describe a U.S. study that analyzes the

true CO2 impact of heating oil, how it

compares to natural gas and how biofuels

can improve it.

A panel discussion in the afternoon

will look at how to compete against

propane and electricity, keep customers

and stay in business. The final session of

the day will be another panel discussion

looking at “fuel oil storage tanks and

your business.”,

It’s all entertainment from then on. SEPT. 26-29: Annual National

Dinner will be held off-site and include Conference of the Mechanical

a performance by circus troupe Cirque Contractors Association of Canada,


Marriott, San Francisco, Calif. Call

The closing breakfast will take place (613) 232-0492, e-mail

Friday morning followed by a golf tournament,

at Club de Golf Le Boisé and, DEC. 2-4: Construct Canada, Metro

for non-golfers, a walking tour of old Toronto Convention Centre, Toronto,


Ont. Call (416) 512-1215, ext. 153801

For more information, call COHA at or visit

(905) 946-0264.

Circle Number 122 for More Information

28 Plumbing & HVAC Product News – April 2009

Mechanical Marketplace

The bulletin board of products, services, professionals, employment

opportunities and more for Canada’s Mechanical Contracting Industry.

Coming in the Next Issue

Giant Spring Air Conditioning Section

• The new AC equipment

• Efficient commercial AC strategies

Also, don’t miss:

• Drain Tech, underground repair

HVAC motors, Part II

• Backflow prevention


54 units must go




Call: 604-328-4246 or email

Circle Number 123 for More Information

Literature Showcase Advertisers Page

Following are some of the latest catalogues, manuals, software and product

brochures from the industry’s leading manufacturers. To receive a copy, please

circle the corresponding number on the Reader Service Card in this issue, fill out

your contact information, and mail it or fax it to (416) 620-9790.

Index of Advertisers

Aeroflo 7

Bradford White 31

Delta Faucet 2

Ford 4

General Pipe Cleaners 16

Grundfos Canada 9

Honeywell 21


LG Electronics 12

Madok Mfg. 5

Pro contractor program

REHAU has introduced an eight-page brochure

providing details on its new professional contractor

development program. REHAU EDGE is

a multi-faceted membership program that

encourages all aspects of contractor growth

through training, design services, brand merchandise

and local, regional, and national

events. Request a copy of the brochure at: Email: Fax: 1.800.627.3428.


Green water heater

A new brochure from Lochinvar describes the

company’s new SHIELD commercial water

heater, designed for long-lasting lifecycle efficiency.

With 96 percent thermal efficiency,

inputs up to 500,000 Btu/hr and storage up to

125 gallons, SHIELD has everything it takes to

provide the ultimate green operation – without

efficiency loss due to lime scale. The full-color

brochure features a detailed overview of the

innovative design that makes SHIELD the ideal

choice for green commercial buildings.


Circle no. 124 Circle no. 125

Water Conservation Fixture Systems

RIDGID Product Catalogue

The new RIDGID 234-page color full-line product

catalogue includes new products and readerfriendly

features to help guide customers in choosing

products. A visual product index divides the

catalogue into 13 product categories to enhance

the overall navigation of the catalog. Useful product

selection charts help customers choose the

products that best meet their needs. Helpful tool

tips are located throughout the catalog to further

educate customers on tool maintenance and product



Circle no. 126

Mitsubishi Electric 3

Mobilio 9

PAT Institute -split ad 24

Raptor Cutting Tools 30

Ridgid 32

Riobel 17

Saniflo 13

Selkirk Canada 19

Taco Canada 6

Unicell 23

Wallace Wireless 28

Watts Industries 26

Wilo 15

Underground Copper Water Services

The Canadian Copper & Brass Development

Association has released a new booklet detailing

the specification and installation of underground

copper water services. Subjects include

the different types of copper tube that can be

used, the alternatives, specifications, lead-free

fittings, replacement of lead services, installation

methods along with water efficiency and

conservation. For more information call 1-877-

640-0946 (toll free), fax (416) 391-3823,

e-mail or visit


Circle no. 127

Water saving products

EcoVantage fixture systems from Zurn offer engineers

and contractors a number of ways to conserve

water and maximize LEED credits for their

customers. The EcoVantage water conservation

fixture systems catalogue details these products.

They include a low-flow flush valve, dual flush and

pressure-assisted toilets, ultra low consumption

and waterless urinals, E-Z sensor faucets, a lowflow

pre-rinse faucet and showerhead. The company’s

hydro generator sensor faucet uses water

flow to drive a turbine that recharges a replaceable

battery, resulting in 10 years of uninterrupted


Zurn Industries

Circle no. 128

Hydronic guidebook

The new Hydronic Heating and Hot Water

Recirc Systems Handbook from Grundfos

Pumps offers insight into the proper application

and installation of a broad range of hydronic

and domestic hot water recirculation system

components. These include multi-pump zone

controls, isolation valves and the company’s

broad offering of wet rotor, three-speed pump



Circle no. 129

Zurn Industries 30

Literature Showcase 29

CCBDA, Grundfos, Lochinvar,

Rehau, Ridgid, Zurn

Shop Management

Winning in tough times, Part 2

Focus on what you know, says business columnist

By Ron Coleman

In Part 1 of this article

we focused on the

cost side of your

business; now let’s look

at the revenue side.

What can we do to get

and maintain profitable revenues


New markets

One temptation is to go into new markets.

Is now a good time to get involved

in hospital work if you have never built

a hospital? Is now a good time to install

a laboratory if you have never installed

one? The answer is NO. The experts in

these areas have already sharpened their

pencils and you are going to lose money

on doing work in a market that you

have no experience in. I believe the

expression is “stick to your knitting.”


Now is the time to focus on your existing

customer base. Ensure that you are

adding value to them. If you do want to

expand your area of work, ask those

customers if you could provide any

additional services to them. I see HVAC

contractors that service property management

companies offering plumbing

and electrical services. Many customers

like “one-stop” shopping.

By focusing on your “A” customers

and providing them with great service

you will likely keep a higher portion of

them because of your relationship

rather than because of your price. I have

one mechanical contractor who used to

send one customer more than 50

invoices a month. When he sat with the

customer they said they would prefer to

Sustainable Operations Products


only get one invoice per month, so

that’s what he did – just like a credit

card statement. Find out what makes

your “A-list” customers happy and do it.

Ask them this question: “If you had a

magic wand; what one element of our

relationship would you change?”


Develop strategic alliances with other

complimentary businesses so that you

can both work off each other’s database.

If you do plumbing only, link up with a

company that does HVAC. Also, there

are other complimentary trades such as

electrical, controls, fire protection,

appliance servicing. All these companies

are also struggling, so you may be

able to combine your sales and marketing

strategies to get both of you a higher


Buy now?

If you have the courage (and any money

left) now is a good time to get into the

stock market. Shares that I bought three

Zurn Engineered Water

Solutions provides a

systems approach for

the building owner and

specifier that promotes

value and performance

to deliver sustained

savings and water





PHONE: 905/405-8272

FAX: 905/405-1292

years ago for $3.40 were available for 20

cents (don’t ask me for investment

advice) two months ago. I bought some

and now they are up to 25 cents – that’s

a 25 percent gain.

Anyway, I am not recommending the

stock market now. Consider buying a

The experts in these areas have

already sharpened their pencils

and you are going to lose money

on doing work in a market that

you have no experience in.

complimentary business. Instead of

going into an alliance, buy someone

else, either the same business in an

adjoining market or a complimentary


If you do commercial service, then

consider buying a residential company.

You will gain by streamlining overhead;

you can also now offer the people in

your commercial clientele residential

service and the people in your residential

business likely work somewhere that

needs commercial service. You will have

lots of qualified leads.


People are buying plumbing and

HVAC services, but they are buying less

and they are more price conscious. You

need to accept this before you can

develop a sales strategy that will have

any chance of success.

What can you do to avoid winning

on price? What can you do to be different

from your competition? There is no

sense in being a little different or a little

cheaper. That’s rarely enough to win

over new business.

If I were to ask you and your key people

to list five reasons (none of them

price related) as to why I should use

you, what answers would I get? I suspect

it would be like drawing teeth – a slow

and painful exercise. If you and your

key people can’t articulate this, how can

your customer differentiate you?

Saying things like “25 years in business”

or “we are nice people” doesn’t cut

it. Your competition says the same and

the only things that your customer is

interested in is what tangible value you

are bringing to them. So, if you can say

to them that you can save them money

on their heating/cooling/water bill, they

will be inclined to listen. Can you do


Rebate programs

One guaranteed way of saving the

homeowner money is to take advantage

of the various government and utility

rebate and tax incentive programs. The

federal government recently announced

that people would get $1,350 off their

2009 income tax bill if they do a “renovation”

costing $10,000. They will actually

get 15 percent of the $1,000 to

$10,000 that they spend on their home.

Putting in a new furnace, upgrading

bathrooms or kitchens or installing gas

fireplaces are examples of renovations

that would be eligible. Check out the

full details at the government website

2009/fqhmrnvtn-eng.html. (And this is

in addition to money already available

through the ecoEnergy Retrofit program

– ed)

Another tangible value that customers

are interested in is indoor air

quality (IAQ). As we get older we are

more prone to health issues. These can

be physical issues such as getting in and

out of bathtubs or issues such as asthma.

Why have my wife and I not been

sleeping well for the past three months?

Is mould, poor air, bad air circulation,

or excessive change in room temperature

part of the reason?

But the key is not to make too many

changes at once. Pick one of the above

ideas and work on it. When you have

taken that as far as it can go, only then

choose another one.

One last bit of advice: I would not

invest heavily in a showroom at this

stage. If you do need something like

that, do it as a website. It will be far less

costly and will likely impact a much

greater market area.

Ronald Coleman is a Vancouverbased

accountant, management con -

sultant, author and educator spe -

cializing in the construction industry.

His web site is

and he can be reached by e-mail at

Circle Number 130 for More Information

Circle Number 131 for More Information

30 Plumbing & HVAC Product News – April 2009


That’s right. Though it may look like a mild

mannered propane burner, it’s a whole lot

more. It’s tougher than steel and outperforms

cast iron.

Bradford White’s new propane burner is a

tremendous leap forward in technology.

Made of Titanium Stabilized Stainless Steel,

an alloy commonly used in automotive

exhaust systems, this new burner resists

warping and corrosion.

It produces a clean burning flame and best of

all; there’s no air shutter adjustment so you

won’t need to open the combustion chamber.

This Titanium Tough burner

features a high heat tolerance

that eliminates warping.

It produces a stable flame

pattern for clean, efficient combustion that

handles various gas consistencies.

Quieter in it’s overall operation; the new

burner also shuts down cleanly minimizing

the incidence of soot discharge.

The efficient burner performance,

no air shutter adjustment and

resistance to warping and

corrosion make the propane

burner virtually maintenance free. It’s a

rugged and durable answer to the search for

the best propane water heater burner. | Built to be the Best | To Find A Wholesaler Call 866.690.0961

©2009, Bradford White Corporation. All rights reserved.



A modular inspection system

you can view, record and rely on.







The new SeeSnake ® DVDBase quickly

adds DVD-recording capabilities to the

SeeSnake LCDPak or your current monitor.

The battery-powered DVDBase features

a rugged, weatherized design making it

easy to transport and use in the field. It even has a built-in microphone

so you can narrate inspection footage. Whether you need the DVDBase,

the LCDPak or both, upgrade with RIDGID ® today.

Learn more and schedule demonstrations:


Circle Number 133 for More Information

More magazines by this user
Similar magazines