Serving Forsyth, Davie, and Stokes Counties of Northwest North Carolina.
D E V E L O P M E N T CENTERS, INC
child care for
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N O R T H W E S T C H I L D D E V E L O P M E N T C E N T E R S , I N C
We are committed to promoting the
well-being of your child and your
family. This Parent Handbook is
designed to provide you with essential
information concerning our program.
We will notify you in writing of any
changes to this handbook. Please
keep it readily available for future
Should you have any questions or
concerns at any time, please do not
hesitate to call our main office or the
child care center where your child is
We appreciate your confidence in our
ability to care for your child during
these most important years of growth,
development, and learning.
520 North Spring Street
Winston-Salem, NC 27101
Tony L. Burton, III
Chief Executive Officer
D E V E L O P M E N T CENTERS, INC
A non-profit organization, founded in 1970
to support families by helping them meet
the developmental needs of their children
from infancy through school-age. NWCDC,
Inc. is governed by a voluntary Board of
Directors that consist of private and public
citizens, and parents of Forsyth, Davie,
Davidson and Stokes counties. Northwest
has the capacity to service 700 children and
families in community child care centers.
Table of Contents
Our Mission 2
Registration and Enrollment 4
Arrival and Departure 6
Operational Policies 8
Inclement Weather 8
Enrollment Agreement 9
Fees for Late Pick-up 10
Payment Policy 10
Returned Checks 10
Fee Increases 11
Rated License 11
Age Appropriate Activities 12
Health and Safety 13
Behavior Management 19
Child Abuse and Neglect 19
General Information 20
Field Trips 21
Enrichment Programs 21
Our Commitment 22
The Parent Role 23
Parent Participations/Partnerships 23
Parent Visits 24
Grievance Procedures 24
Center Listings 26
Parent Pages 26
Special Events 27
Infant and Toddler Care 14
Toilet Training 15
Rest Periods 17
nurture. enrich. grow. TM
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REGISTRATION AND ENROLLMENT
During your initial enrollment visit to our center, the director will tour the
facility with you and discuss the center’s goals and routines. Once you decide to
enroll your child, a non-refundable registration fee will be required per family.
This deposit will hold your child’s position for up to fourteen (14) days prior to
Additional registration fees will not be required as long as your child remains
actively enrolled in our program. You will also be given an enrollment package
upon paying this annual registration fee.
On or before your child’s first day at the center, make sure to complete and return
the enrollment package that contains the following:
• Enrollment Form
• Medical Form with up-to-date immunizations
• Financial Agreement
• Discipline Policy
• Child Information Report
• Emergency Information Card
• School Food Service Application
• Authorization and Release Approval
The information that you provide is strictly confidential and will not be released
without your consent. You may have access to the information in your child’s file
at any time.
Please notify us in writing concerning changes in the following:
• Telephone Number
• Other important information about your child or family including all
allergies and immunization records
• Changes in persons authorized to pick-up your child
To partner with child care providers,
families and the community in
order to offer affordable quality
early childhood education for all
children, while utilizing cost effective
resources, materials, technology and
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The adjustment to a new center is different for every child. Before enrolling, we
encourage you to arrange one or more “mini visits” to the center to allow you
and your child the opportunity to see our staff and become familiar with the
Tears are normal the first few days. A quick “goodbye” generally works best and
helps relieve insecure feelings. We encourage you to call the center director with
any concerns you have and readily accept suggestions on making this a positive
ARRIVAL AND DEPARTURE
The protection of your child is our primary concern. To help us maintain a safe
• Sign your child in upon arrival and out upon departure.
• Enter and leave through the designated entrance only. Please do not
remove your child from the playground.
• Accompany your child to the proper classroom. At no time should your
child be left unattended.
• Make staff aware of your child’s arrival and departure.
• Send a written statement if we should release your child to someone
other than those persons designated on the enrollment form (this
person should bring identification). Please note that we cannot release a
child to anyone less than 16 years of age, or to anyone who arrives at
the center intoxicated or questionably under the influence of alcohol or
• All children need to be at the center no later than 9:00 am. This allows
children to participate in lessons, helps maintain ratios, provide accurate
lunch counts and attendance. Any child arriving after 9:00 am, must
have a doctor’s note, prior notification or otherwise stated on voucher
Note: Our policies do not
deny a parent access to
his/her child until a copy
of a court order is on file.
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When you arrive, please help your child get settled into his/her room. The
teacher in charge will greet you and introduce your child into the on-going
During early morning and late afternoon, your child may be grouped with
other classes. Ask your child’s teacher for the schedule you will use in the
morning and evening.
D E V E L O P M E N T CENTERS, IN C
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Our organization offers full time care for children six weeks to five years of age.
Children will be enrolled on a first come, first serve basis upon payment of the
required registration fee. When all vacancies are full, names will be placed on a
waiting list and notified in order of their application.
Child Care Services are available Monday through Friday. Hours vary at the
different centers from 6:30 am to 6:00 pm. Please notice the specific hours for the
location of your choice.
Centers may operate on a reduced schedule or close when determined necessary
by administration. Announcements will be made on WXII, WFMY and FOX
television stations, whenever changes in scheduling occurs. No credit will be
allowed on weekly fees for inclement weather days.
In order to allow our staff time with their families, we will be closed on the
• New Years Day
• Martin Luther King, Jr. Day
• Good Friday
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day & The Day After
• Christmas Day & The Day Before or After
When the holiday falls on Saturday, the center will close on the preceding Friday,
and on the following Monday, when the date falls on Sunday. No credit will be
allowed on the weekly fee for holidays.
In case of illnesses or vacation, please notify your child’s
center. No credit will be allowed for illness or vacation. For
subsidized scholarships, the center director is required to notify
the local Department of Social Services of absences of 5 days
or more within a calendar month. Children may be removed
from our enrollment roster on the 10th day of absence within a
Upon enrolling your child in our program, the
center director will help you determine the
hours of service for your family. This schedule
will meet your work and family needs. We also
use this information to determine our staffing
While we realize emergencies can
occur, we encourage you to follow this
agreement as closely as possible and to
contact the center when you anticipate
changes or delays. Please contact the
director when changes must be made in your
agreement. Repeated delays can be cause for
withdrawal of your child from our program.
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FEES FOR LATE PICK-UP
Any arrival after your scheduled pick-up time may incur a late fee of $5.00 per
10 minute intervals or any part thereof. This fee will be added to your weekly
Child care fees should be paid on Monday for the week. Service will be terminated
if fees are not paid by Wednesday at closing, of the of week of service. Parents
should pay by check, money order or online at our web site; www.nwcdc.org . A
late fee is automatically added every week to any account with an outstanding
A fee $30.00 will be assessed for any checks returned by a bank. The account is
subject to continuing late charges until the account is paid in full. Families must
pay by certified check, money order or online after two returned checks.
nurture. enrich. grow.
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Fees will be reviewed on an annual basis. Notices of increases will be posted 30
days prior to the date such increases become effective.
The goal of the Northwest Child Development Centers, Inc. is to provide
comprehensive child care services for children and families.
The State of North Carolina has adopted a Voluntary Enhanced Standards Program
for child care centers. This program is known as the Rated License or Stars
Program. The quality of each child care program is rated in two areas: programs
and staff education.
AGE APPROPRIATE ACTIVITIES
Children six weeks of age and older, participate in age appropriate activities which
are planned as part of our Creative Curriculum. Classrooms are arranged into
learning centers, which allow children the freedom to “play” and develop skills.
Opportunities are available daily for:
• Art and creative expression
• Science and discovery
• Sand and water play
• Language and reading development
• Block and transportation play
• Imaginative and dramatic play
• Music and movement
• Small motor development
• Large motor skills
• Food experiences
• Problem solving and number concepts
• Social awareness
• Health and safety
• Field trips
• Self-help routines
• Computer center
• Enrichment programs
Each child is offered group experiences, one-on-one interactions, as well as time
to play alone if he or she chooses. The activity plan for the week is posted for
your review. We offer children an opportunity to play outdoors daily, weather
HEALTH AND SAFETY
The center is a place for healthy children.
Unfortunately, we do not have the staff or
facilities to care for children who are ill.
We ask you not to bring your child if he or
she has any of the following conditions:
• A temperature of 101 degrees or higher
• Severe diarrhea or frequent watery stools
• Acute symptoms of a cold or drainage from the eyes
• Scabies or lice
• Cannot participate in classroom or outdoor activities as planned
• Cannot maintain a lowered temperature without medication
If your child has a contagious disease such as chicken pox, mumps, strep throat,
pink eye, flu, impetigo, etc., please keep your child at home for as long a period as
your physician recommends. In most cases, this is 24 to 48 hours after treatment
begins. Please notify the center of any contagious illness so the other parents may
be informed. After a contagious disease, a note authorized by a physician will be
required before returning to the center.
You will be contacted to pick up your child if he or she becomes ill during the day.
Newly enrolled children could experience more sickness because of initial close
contact with other children. Generally, this subsides within a short period of time.
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INFANT AND TODDLER CARE
Infant and toddler care offers an opportunity for our staff to share in a special
relationship with your family. Specific areas are designated for sleeping, playing,
eating and diapering. Each baby has a crib and storage area.
The following guidelines will ease the transition for your infant or toddler into our
• Daily communication, both written and verbal, helps assure the best
care for your child.
• Use the daily parent report to return instructions concerning your infant.
Update your child’s information forms as your child’s schedule changes.
• Parents should provide bottled milk, water or formula and diapering
supplies including wipes.
• Unused formula must be discarded after the second use. A bottle must
be provided for each required feeding and nipples must be covered.
Plastic bottles are required.
• The parent must label all items including bottles, tops to bottles and
jars, baby foods, diapers, diaper supplies and clothing. Labels on
bottles, and bottle caps and baby foods should include the child’s full
name and should be dated daily. Disposable diapers are required
unless the child’s doctor requests cloth diapers.
• Help us coordinate your child’s transition to table foods when ready.
• Please provide an adequate seasonal change of clothes. For health and
safety reasons, please limit the use of bows, beads, barrettes, earrings,
or other small, potentially hazardous items in infant areas. Pierced
earrings must have safety or screw on backs. Jewelry deemed unsafe
will be removed and brought to the office for parent retrieval. The
center is not responsible for lost jewelry.
Your child may be ready to potty-train if he or she is:
• walking well
• staying dry for several hours
• able to communicate the need to use the toilet
• appears to be aware of wet or soiled diapers
• is in a cooperative mood
There is no definite age when a child is ready, and many toddlers alternate
between periods of cooperative and negative behavior. Both the parents and
staff should use the same procedures for training so it does not confuse the child.
During training, it is very important to dress your child in suitable clothing and
provide clothing changes.
Breakfast, lunch, and an afternoon snack are provided by the center as part of our
regular program. Breakfast is served between 7:30 am - 9:00 am. For children
arriving after 9:00 am, parents will be expected to provide the child with a meal
before coming to the center. Lunch hours vary from 11:00 am - 12:30 pm. An
afternoon snack is served upon awaking from the rest period.
Please do not bring food to the center. If your child is allergic to any items, please
make a notation on the enrollment forms and make the Director aware of the
information. Parents may provide suitable substitutions for the items eliminated
from the menu. Please help us monitor your child’s safety by reviewing the posted
menu and reminding Director when the items appear.
Children may be given an opportunity to participate in a blessing at mealtimes.
Children will not be forced to participate in this activity.
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We will assist you in administering medication to your child when necessary. To
maintain safety standards, please follow these guidelines:
• The state parent/guardian is responsible for turning in medication to
the proper staff member. We ask that you never carry medicine into the
• The medication permission form must be properly completed and signed
by a parent.
• Medications may not be checked in by parents. They are not permitted
access to the office or kitchen area where it is stored. Also, it is a breach
of confidentiality to allow parents to see the medications taken by the
other children or staff members.
• Non-prescription medicines are never given on an “as needed” basis.
• Children with asthma or other serious allergies must provide a
physician’s authorization and complete a medical form to cover
a period of six months and also provide an official care plan so that we
will have accurate indicators of when to provide inhalers, etc.
• By state law, Northwest Child Development Centers cannot give any
medicine, including Tylenol and aspirin, without written consent from
the parent and a doctor’s note.
• The center does not keep extra medicine on hand.
• Medicines with expired dates will not be given. Unused medications will
be returned to the parent or discarded after 72 hours.
• Parents may complete a permission slip annually to allow application of
sunscreens, lotions, and diaper ointments.
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For safety reasons, medication will only be administered once daily, unless
otherwise indicated on the physician’s medical form. Please ask your physician
to arrange your child’s medication schedule accordingly. Parents should be
responsible for administering as many doses at home as possible.
We require all children to provide a physician’s statement of the required
immunizations. As your child receives additional shots, please notify the center.
Current immunization records are required for all children up to 5 years of age.
Time is set aside each day for a rest period. This rest time contributes to the
enjoyment of daily activities and your child’s general health. Children are not
required to go to sleep, but will be expected to rest quietly. Parents are asked to
help encourage this behavior.
nurture. enrich. grow.
Every precaution has been
taken to make our building
and grounds as safe as
possible. Many of our
teachers are certified in
CPR and first aid training.
Should an accident occur:
• We will notify you immediately. Please be sure we have accurate
• If we cannot reach you and we feel it is necessary, we will take your
child to the hospital listed on the emergency card and continue our
attempts to contact you. In some cases, an emergency vehicle may be
contacted to transport the child. If so, this expense is the responsibility
of the parent.
Medical/health insurance coverage is the responsibility of the parent.
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Our play areas are arranged for maximum safety and require few limitations.
Distraction or a simple “no” will usually correct a child’s behavior. When
disruptive behavior does occur, however, we use the following techniques:
• “Time Out” or “Sit and Watch” where the child is told what he or she
has done wrong and what should have been done instead. The child is
then asked to sit at the edge of the group and watch the other children.
After short period of sitting quietly (from 1 to 5 minutes, depending on
the child’s age), the child is invited to return to the group and
is reminded of the proper behavior.
• Positive redirection, which involves redirecting the child’s thoughts and
actions to more positive channels.
We believe in positive methods and we will never use physical force or
psychological punishment as a disciplinary measure. Our primary concern is
for the safety and well being of all children served. Parents will be asked to
conference with staff to help children with unacceptable behavior.
CHILD ABUSE AND NEGLECT
If there is cause to believe that
a child has been abused or
neglected by staff or parents, the
center director is required by law
to report to the Director of Social
Services in the county where the
child lives. The center director will
also report to the Chief Executive
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Since the activities planned for your child may involve paints, clay and outdoor
play, we suggest the following in order for your child to receive the maximum
benefit from play:
• Dress your child in play clothes that are washable, roomy, and easy for
them to manage.
• Provide an inexpensive paint shirt or smock.
• Provide 2 sets of change of clothing in case of spills, accidents, or
• Label all items brought to the center including outer garments with a
• Shoes are required at the center. “Flip Flops” or loose sandals that do
not buckle at the ankle are not allowed for outdoor play. This type of
shoe makes outside play dangerous.
• The center provides ample toys for play. We discourage toys brought
from home other than a soft cuddly toy for rest time and a special toy
for “show and tell” days. Children should not bring money, small items,
guns or food to the center.
• For health and safety reasons,
please limit the use of bows, beads,
barrettes, earrings, or other small,
potentially hazardous items. Pierced
earrings must have safety or screw on
backs. Jewelry deemed unsafe will be
removed and brought to the office
for parent retrieval. The center is not
responsible for lost jewelry.
Many children have a need for security
items. Security items may be used by
the child during the day when needed
and “saved” in the child’s cubby at other
Birthdays are exciting events for children. Although birthdays are special we
request that they be celebrated simply – no party favors or gifts, please. Feel
free to visit with your child and his or her classmates during the day. If you would
like to provide a special treat at lunch or snack time, we will be glad to arrange a
convenient time. Health Department rules will not allow homemade food items
to be served to children in child care centers. All food brought to the center must
be purchased from an approved source such as a bakery or grocery store. All food
brought to the center must be unopened. Food items must be labeled with all
Parents will be notified before their child goes on a field trip. Parents are
encouraged to volunteer to accompany us whenever possible. Parents have the
right to refuse a child’s participation in field trips. Only children 3 years of age or
older will travel on field trips with parental permission.
It is our goal to partner with organizations in the communities in which we serve
and collaborate to develop enrichment programs. These carefully developed
programs will expose your child to cultural and educational experiences in our
area and surrounding communities.
N W C D C 21
Northwest Child Development
Centers, Inc. is committed to
sharing in the responsibilities
of parents and helping each
child reach his/her potential
in a safe, warm and loving
“THE PARENT ROLE”
PARENT PARTICIPATION & PARTNERSHIPS
Current research has proven that children enjoy a more enriched learning
experience when their parents take an active role in their education. As partners
with your child’s center, parents are encouraged to:
• Volunteer at least one (1) hour per month in the center their child
• Attend parent meetings and special programs or events
Your participation will ensure that you are updated on important information and
will have a voice in your child’s daily learning and development.
Throughout the year, parent events are planned and publicized on bulletin
boards, newsletters and on our web site; http://www.nwcdc.org. Northwest Child
Development Centers, Inc. has an “open door” policy, and we encourage you to
drop in whenever you wish.
Children prosper when a line of communication exists between the home and
the center. Parents will be notified of concerns and changes in center routines.
Parents may bring to the attention of the director any concerns that they may have
involving procedures that are considered necessary.
N W C D C 23
Parents are welcome at the center at anytime. Conferences must be scheduled at
a time that will not interfere with normal classroom routines. Please contact the
Center Director to arrange a time that is convenient.
Parents who disagree with center programs or
policies should contact the Center Director.
If the problem is not resolved, the parent should
contact the Chief Executive Officer. If efforts for
a satisfactory solution fail, the matter will be
referred to the Executive Committee of the Board
of Directors and to the full Board of Directors
1208 Hattie Avenue
Winston-Salem, NC 27101
2530 Pittsburgh Avenue
Winston-Salem, NC 27105
A Great Start
1210 Bolton Street
Winston-Salem, NC 27103
300 North Poplar Street
Winston-Salem, NC 27101
622 North Main Street
Mocksville, NC 27028
621 East King Street
King, NC 27201
Contact a center in your area or our
web site for additional information.
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D E V E L O P M E N T CENTERS, INC
520 North Spring Street
Winston-Salem, NC 27101
© Northwest Child Development Centers, Inc
Information may be subject to changes or updates.
Revised April 2007