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Fall Winter 2005-2006 - Gaming Laboratories International

Fall Winter 2005-2006 - Gaming Laboratories International

Fall Winter 2005-2006 - Gaming Laboratories

Dear Readers Expansion Brings No Excuses When we founded GLI in 1989, our mission was very straightforward - to base our core values on four very strong principles:Independence, Accuracy, Integrity and Accountability. We set forth to make this promise to all whom we are responsible to 24 hours a day, 7 days a week:our regulatory clients, the suppliers, and our employees. We have always believed the laboratory experience must be transparent so that everyone involved knows exactly where he or she stands at all times. We also knew that to be successful we must blend customer service with our regulatory role of testing gaming equipment. Part of that was to always maintain enough "bandwidth" so that suppliers large and small could get their products through the lab, onto regulatory officials for their final approval, and, finally, to the market. The markets, we thought, should be open to all and should not be artificially constrained by a bottleneck at the testing lab. In addition, we saw the benefit of disclosing the rules in advance and providing prior notice before introducing new tests so that regulators and suppliers have the opportunity to comment beforehand. To achieve these goals as a gaming test laboratory in today’s business environment, the laboratory cannot be a 20-person firm or even a 75-person firm. Simply put, the job is too big for just a few people because the technology is too complicated and the customer service demands are too important. Some have said that "no lab can be all things to all regulators and suppliers." We disagree, and we won’t make any excuses. OCTOBER 2005 through MARCH 2006 To that end, GLI will be extending its bandwidth and our testing hours with the expansion of our World Headquarters. We continue to make Independence, Accuracy, Integrity and Accountability our top priority throughout the testing process, while simultaneously expanding support for our clients and customers. Our goal is never to have suppliers choose which project is more important, because we know every project is important. We will continue to provide feedback during testing and note identifiable issues so that they can be addressed even while testing continues. And we will continue to accept input from all parties when a concern exists as to the validity of any test we conduct. By bringing more resources to the testing process, GLI will continue to expand its focus on suppliers both large and small new to the industry and those that have been around since the beginning. Looking forward to seeing each of you somewhere on the globe. WHERE THE GAME BEGINS NORTH AMERICA • AUSTRALIA • AFRICA • EUROPE TM

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