Annual Report - Ahli United Bank

ahliunited.com

Annual Report - Ahli United Bank

Trade Finance processing in AUB Bahrain benefitted from the implementation of an enhanced and fully integrated trade innovationsystem. Automated transaction processing, along with system based workflow management, further streamlined processes enabling theBank to deliver the highest levels of operational excellence for its trade finance customers.Ahli United Bank remains uncompromising in providing a fully safe and secured environment for customers to conduct their bankingtransactions. In meeting this objective, EMV chip Debit and Credit cards certified by Visa and MasterCard were issued to customers of AUBBahrain, AUB Egypt and Ahli Bank Oman, providing them with the highest available level of protection against fraud.Across IT infrastructure and operations, optimisation and consolidation were key drivers during the year. Upgrades to our communicationnetwork were conducted in order to sustain our strategy of centralised roll-out of business systems across the group entities. Reengineeringof internal processes continued to ensure cost effective use of technical resources to deliver consistent levels of businesssupport and customer service.Information security is of primary importance in the provision of banking services to our customers. 2009 saw a continued execution ofpreventive measures and examination of processes and procedures to protect and secure information. AUB was one of the first banksin Bahrain to achieve compliance certification with the Payment Card Industry Data Security Standard (PCI DSS), signifying furtherrecognition of AUB Group’s continued commitment to the highest standards with respect to information security. As a consequence,notable outcomes for the Bank include market recognition and confirmation on the implementation of industry certified practices forprotection of customers’ personal data; insulation from financial losses and remediation costs; increased customer confidence through ahigher level of data security, maintaining customer trust and safeguarding the reputation of the brand.From an IT perspective, AUB will continue to focus on implementing and enhancing business focused and cost effective solutions andservices resulting in centralization and standardization, together with meeting local requirements covering all aspects of informationtechnology deployment, security, infrastructure and operations.HUMAN RESOURCESIn 2009, HR continued to implement a range of programmes and initiatives to strengthen the Group’s human and organisationalcapabilities. With the impact of the global fi nancial crisis strongly felt throughout the year, the focus remained one of cost containment,as well as working with line managers to streamline and refocus operations on the critical challenges faced as a result of the globaleconomic downturn.During 2009, the HR group followed on the implementation of a number of strategic initiatives, including:• Training and accreditation of staff from all Group entities to deliver the core training programmes in the Group’s retail banking andcredit academies, with the subsequent training of staff in all Group entities.• Detailed human resources planning for the conversion of BKME to Islamic banking, including training of staff and the review of HRpolicies to ensure Sharia’a compliance.• Implementation of the new HRMIS in all Group entities, providing a common platform for HR fi nancial transactions, analysis andreporting.Staff development remained a key focus in 2009, with the Group training plan delivering 108 core training programs. Some 277 staff at AUBBahrain attended external training programmes and development conferences. At year end, the Group’s total workforce stood at 3,377 employees.As we look to the uncertainties of 2010, the primary focus will remain one of disciplined cost management. Within this area, criticalattention will be paid to streamlining business units and support functions, performance management, retention of key talent, inhousestaff development and the review of total employment cost. A key strategy in this environment will be the delivery of world classAUB Annual Report 200935

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