Quality Award Brochure 2011-a4.p65 - Hong Kong Management ...

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PAST AWARD WINNERSGold Award (formerly Overall Winner)2010 - Hong Kong Air Cargo Terminals Limited2009 - Pfizer Corporation Hong Kong Limited2008 - Neo Derm Group2007 - Langham Place, Mongkok, Hong Kong2006 - Electrical and MechanicalServices Trading Fund, HKSARG2005 - Manfield Coatings Company Ltd2004 - CLP Power Hong Kong Limited2003 - Eurasia International (China) LimitedPartnership- Urban Group2002 - Ricoh Hong Kong Ltd2001 - COSCO (H.K.) Shipping Co Ltd- The Kowloon Motor Bus Co (1933) Ltd- Synergis Management Services Ltd2000 - Park'NShop1999 - Glorious Sun Enterprises Ltd- The Hong Kong and China Gas Co Ltd1998 - McDonald's Restaurants(Hong Kong) Ltd- MTR Corporation Limited1997 - Island Shangri-La, Hong Kong1995 - Kowloon-Canton RailwayCorporation1994 - Integrated Solutions Limited1992 - Mandarin Oriental Hotel Group1991 - Fuji Xerox (Hong Kong) LtdSilver Award (formerly Certificate of Excellence)2010 - Bank of China Group Life Assurance Co Ltd2009 - Hewlett-Packard HKSAR LimitedTechnology Solutions Group, TechnologyServices- Hong Thai Travel Services Limited2007 - CITIC Ka Wah Bank Limited2005 - Judiciary Administration, HKSAR- SGS Hong Kong Limited2004 - Hongkong Post- MTR Corporation Limited2002 - Hong Yip Service Company Ltd2001 - Luen Thai International Group Ltd1999 - Hang Seng Bank LtdBronze Award (formerly Certificate of Merit)2010 - Cathay Pacific Catering Services Ltd2009 - Hong Kong Broadband Network Limited2008 - AIA Pension & Trustee Co Ltd- Sylva Industries Limited2007 - China State Construction InternationalHoldings Limited- The Hong Kong Society for The Aged2006 - Chevalier Property Management Limited- Mainland Headwear Holdings Limited2005 - ACE Style Intimate Apparel Ltd- Chun Wo Holdings Ltd- Exel Hong Kong Ltd- Kuehne + Nagel (Asia Pacific)Management Ltd- Savills Property Management Ltd2004 - Amoy Food Limited- CITIC Ka Wah Bank Limited- Techtronic Industries Co Ltd2003 - Jones Lang LaSalle Limited -Property Management Division- Kai Shing Management Services Ltd- Manfield Coatings Company Ltd- The Marco Polo Hongkong Hotel,The Macro Polo Gateway, The MarcoPolo Prince2002 - HSBC Insurance (Asia-Pacific)Holdings Ltd- Jones Lang LaSalle Limited -Property Management Division2001 - Chevalier Group -Lift and Escalator Division2000 - Cheung Kong HoldingsCitybase Property Management- Cheung Kong HoldingsGoodwell Property Management1999 - Synergis Management Services Ltd1998 - Ken On Concrete Co Ltd- Tse Sui Luen Jewellery Co Ltd1997 - Gammon Skanska Ltd- Guangdong Enterprises (Holdings) Ltd- Philips Hong Kong Ltd -Business Unit Portable Audio- Ready Mixed Concrete (HK) LtdCertificate of Merit2007 - Hong Thai Travel Services Limited- K Wah Construction MaterialsSpecial Award for SMEs2010 - Uchiya Hong Kong Limited2009 - The I-Consulting Group2008 - Hong Kong Business Intermediary Co Ltd2007 - Richform Holdings Ltd2006 - Roots Biopack Limited2005 - Objective Solutions Ltd- Prince of Peace (Hong Kong) Ltd
TABLE OF CONTENTSI. ABOUT THE AWARD .................................................................................................... 2 - 41. Introduction2. Entering Categories3. Benefits to Applicants4. Criteria for Judging5. People and Organization6. Important Policies7. Award Presentation Dinner8. The Award in Relation to Other International AwardsII. THE PRESTIGIOUS QUALITY AWARD .............................................................................5 - 101. Awards and Recognition2. Eligibility3. Application and Assessment Procedure4. Guidelines on the Initial Submission5. Guidelines on the Final SubmissionIII. SPECIAL AWARD FOR SMEs ....................................................................................... 11 - 141. Introduction2. Awards and Recognition3. Eligibility4. Application and Assessment Procedure5. Guidelines on the SME Written SubmissionIV. AWARD CRITERIA IN DETAIL ..................................................................................... 15 - 401. Seven Criteria2. Award Criteria Framework3. Marking Scheme with Item Listing and Point Values4. Areas to Address and Point Values5. Scoring GuidelinesV. AWARD SPONSORS & SUPPORTING UNIT .................................................................. 41 - 48VI. THE TROPHY .................................................................................................................. 49* Chinese version of the Award Brochure can be downloaded at http://www.hkma.org.hk/qa
Page 4: I ABOUT THE AWARD1. INTRODUCTIONThe
Page 7 and 8: II THE PRESTIGIOUS QUALITY AWARD1.
Page 9 and 10: II THE PRESTIGIOUS QUALITY AWARD3.2
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Page 13 and 14: III SPECIAL AWARD FOR SMEs1. INTROD
Page 15 and 16: III SPECIAL AWARD FOR SMEs5. GUIDEL
Page 17 and 18: IV AWARD CRITERIA IN DETAIL1. SEVEN
Page 19 and 20: IV AWARD CRITERIA IN DETAIL2. AWARD
Page 21 and 22: IV AWARD CRITERIA IN DETAIL4. AREAS
Page 23 and 24: IV AWARD CRITERIA IN DETAIL1.0 Lead
Page 25 and 26: IV AWARD CRITERIA IN DETAIL2.0 Stra
Page 27 and 28: IV AWARD CRITERIA IN DETAIL3.0 Cust
Page 29 and 30: IV AWARD CRITERIA IN DETAILc. ANALY
Page 31 and 32: IV AWARD CRITERIA IN DETAIL4.2 Mana
Page 33 and 34: IV AWARD CRITERIA IN DETAILb. WORKF
Page 35 and 36: IV AWARD CRITERIA IN DETAIL6.0 Proc
Page 37 and 38: IV AWARD CRITERIA IN DETAIL7.0 Resu
Page 39 and 40: IV AWARD CRITERIA IN DETAIL7.5 Proc
Page 41 and 42: IV AWARD CRITERIA IN DETAILSCORE70%
Page 43 and 44: V AWARD SPONSORS &SUPPORTING UNITAT
Page 45 and 46: V AWARD SPONSORS &SUPPORTING UNITFu
Page 47 and 48: V AWARD SPONSORS &SUPPORTING UNITCe
Page 49 and 50: V AWARD SPONSORS &SUPPORTING UNITFo
Page 51 and 52: Hong Kong-based Shangri-La Hotels a
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VI THE TROPHYTHE TROPHYA SYMBOL OF
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Quality Award Brochure 2011-a4.p65 - Hong Kong Management ...

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