Quality Award Brochure 2011-a4.p65 - Hong Kong Management ...

IV AWARD CRITERIA IN DETAIL4.2 Management of Information, Knowledge, and Information Technology:How do you manage your information, organizational knowledge, andinformation technology? (45 pts.) ProcessDescribe HOW your organization ensures the quality and availability of needed data,information, software, and hardware for your WORKFORCE, suppliers, PARTNERS,COLLABORATORS, and CUSTOMERS. Describe HOW your organization builds andmanages its KNOWLEDGE ASSETS.Within your response, include answers to the following questions:a. Data, Information, and Knowledge Management(1) HOW do you ensure the following properties of your organizational data,information, and knowledge?• accuracy• integrity and reliability• timeliness• security and confidentiality(2) HOW do you make needed data and information available? HOW do you makethem accessible to your WORKFORCE, suppliers, PARTNERS,COLLABORATORS, and CUSTOMERS, as appropriate?(3) HOW do you manage organizational knowledge to accomplish:• the collection and transfer of WORKFORCE knowledge;• the transfer of relevant knowledge from and to CUSTOMERS, suppliers,PARTNERS, and COLLABORATORS;• the rapid identification, sharing, and implementation of best practices; and• the assembly and transfer of relevant knowledge for use in your strategicplanning PROCESSb. Management of Information Resources and Technology(1) HOW do you ensure that hardware and software are reliable, secure, and userfriendly?(2) In the event of an emergency, HOW do you ensure the continued availabilityof hardware and software systems and the continued availability of data andinformation?(3) HOW do you keep your data and information availability mechanisms, includingyour software and hardware systems, current with business needs and directionsand with technological changes in your operating environment?29