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Worcester Greenstar Camray HE Kitchen Oil Boilers 12 ... - BHL.co.uk

Worcester Greenstar Camray HE Kitchen Oil Boilers 12 ... - BHL.co.uk

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GREENSTAR CAMRAY KITC<strong>HE</strong>NFLOOR STANDING OIL FIRED CONDENSING BOILERCONVENTIONAL FLUE & ROOM SEALED FLUEFOR FULLY PUMPED OPEN VENT OR SEALED CENTRAL <strong>HE</strong>ATING SYSTEMS ANDDOMESTIC HOT WATER CYLINDERSFor use with the following <strong>Greenstar</strong> oil fired appliances:<strong>Greenstar</strong> <strong>Camray</strong> <strong>Kitchen</strong> <strong>12</strong>/18, 18/25, 25/32T<strong>HE</strong> APPLIANCE IS FOR USE WITH 28SECOND KEROSENE ONLYGBUSER INSTRUCTIONS& CUSTOMER CARE GUIDE


CONTACT INFORMATIONUSER INSTRUCTIONS &CUSTOMER CARE GUIDE<strong>Worcester</strong>, Bosch Group:Service call centres:UK TEL: 08457 256206FAX: 08457 757536SCOTLAND ONLY FAX: 01506 441687Other enquiries: TEL: FAX:MAIN RECEPTION: 01905 754624 754619TECHNICAL: 08705 266241SPARES: 01905 752571LITERATURE: 01905 752556SALES: 01905 752640WEBSITE: www.worcester-bosch.<strong>co</strong>.<strong>uk</strong>WATER TREATMENT:FERNOX 01799 550811www.fernox.<strong>co</strong>mSENTINEL 0151 420 9595www.betzdearborn.<strong>co</strong>m/sentinelFLUE TERMINAL GUARDS:WORCESTER, BOSCH GROUPOIL FIRING TECHNICAL ASSOCIATION:OFTEC 0845 6585080www.oftec.orgPLEASE READ T<strong>HE</strong>SE INSTRUCTIONSCAREFULLY BEFORE OPERATING YOURAPPLIANCE.T<strong>HE</strong>SE INSTRUCTIONS ARE APPLICABLETO T<strong>HE</strong> WORCESTER, BOSCH GROUPAPPLIANCE MODEL(S) STATED ON T<strong>HE</strong>FRONT COVER OF THIS MANUAL ONLY ANDMUST NOT BE USED WITH ANY OT<strong>HE</strong>RMAKE OR MODEL OF APPLIANCE.IF YOU ARE IN ANY DOUBT CONTACT T<strong>HE</strong>WORCESTER, BOSCH GROUP TECHNICAL<strong>HE</strong>LPLINE.PLEASE KEEP T<strong>HE</strong>SE INSTRUCTIONS WITHT<strong>HE</strong> INSTALLATION AND SERVICINGINSTRUCTIONS IN A SAFE PLACE OR WITHT<strong>HE</strong> APPLIANCE AFTER INSTALLATION ORSERVICING.DO NOT INTERFERE WITH ANY SEALEDCOMPONENTS.ABBREVIATIONS:Ø Diameter.CH Central Heating.DHW Domestic Hot Water.TRV Thermostatic Radiator Valve.IP Ingress Protection.CF Conventional flue.RS Room sealed flue.N/A Not allowed.PCB Electronic Printed Circuit Board.SEDBUK Seasonal Efficiency for Domestic<strong>Boilers</strong> in the United Kingdom.OFTEC <strong>Oil</strong> Firing Technical Association for thePetroleum Industry.USER INSTRUCTIONS &CUSTOMER CARE GUIDEGREENSTAR CAMRAY KITC<strong>HE</strong>N <strong>12</strong>/18 - 18/25 - 25/328 716 113 001a (01.07)


CONTENTSINTRODUCTIONSAFETY PRECAUTIONS 2EXCELLENCE COMES AS STANDARD 3GENERAL INFORMATION 4-6USING YOUR APPLIANCECONTROLS 7OPERATING T<strong>HE</strong> APPLIANCESwitching the boiler on/off 8Setting the heating temperature 8Controlling central heating 8Fault <strong>co</strong>nditions 9INTRODUCTIONUSING YOURAPPLIANCEENERGYSAVINGENERGY SAVINGTIPS ON ENERGY SAVING 10-11MAINTENANCEMAINTENANCEMAINTAINING YOUR APPLIANCE <strong>12</strong>FAULT FINDING 13FAULT OR BREAKDOWN 14GUARANTEEGUARANTEEYOUR GUARANTEE 15GUARANTEE REGISTRATION 16NOTESGREENSTAR CAMRAY KITC<strong>HE</strong>N <strong>12</strong>/18 - 18/25 - 25/328 716 113 001a (01.07)CONTENTS1


INTRODUCTIONOIL SMELLS, LEAKS OR FUMES FROM T<strong>HE</strong>APPLIANCE: Extinguish any naked flames. Open windows and doors. Switch off the appliance electricity supply. Isolate the fuel supply to the boiler. Contact boiler engineer.<strong>HE</strong>ALTH & SAFETY:The appliance <strong>co</strong>ntains no asbestos and nosubstances have been used in the<strong>co</strong>nstruction process that <strong>co</strong>ntravene theCOSHH Regulations (Control ofSubstances Hazardous to HealthRegulations 1988). Where applicable, theCE mark indicates <strong>co</strong>mpliance with relativeEU Directives.COMBUSTIBLE AND CORROSIVEMATERIALS:Do not store or use any <strong>co</strong>mbustiblematerials (paper, thinners, paints etc.) insideor within the vicinity of the appliance.The <strong>co</strong>mbustion air must be kept clear ofchemically aggressive substances which can<strong>co</strong>rrode the appliance and invalidate anywarranty.SAFETY PRECAUTIONSFITTING & MODIFICATIONS:Fitting the appliance and any <strong>co</strong>ntrols to theappliance may only be carried out by a<strong>co</strong>mpetent engineer in ac<strong>co</strong>rdance with therelevant Installation Regulations.Flue systems must not be modified in anyway other than as described in the fittinginstructions.Any misuse or unauthorised modifications tothe appliance, flue or associated<strong>co</strong>mponents and systems <strong>co</strong>uld invalidatethe warranty. The manufacturer accepts noliability arising from any such actions,excluding statutory rights.This appliance is suitable for use with 28se<strong>co</strong>nd kerosene only, no other fuel mustbe used.SERVICING:The user must have the system regularlyserviced by a <strong>co</strong>mpetent, qualified OFTECregistered engineer using approved spares,to help maintain the e<strong>co</strong>nomy, safety andreliability of the appliance.The appliance should be serviced once eachyear after installation unless the installation<strong>co</strong>nditions and usage demand more frequentservices.2DO NOT OPERATE T<strong>HE</strong> APPLIANCE W<strong>HE</strong>N: The appliance, flue or system is in<strong>co</strong>rrectlyfitted, faulty or damaged.SAFETY PRECAUTIONS GREENSTAR CAMRAY KITC<strong>HE</strong>N <strong>12</strong>/18 - 18/25 - 25/328 716 113 001a (01.07)The flue terminal outlet fitted on the outsidewall or roof is obstructed or damaged.There are fumes, fuel leaks or fuel smellsfrom the fuel supply, appliance or flue system. The system is empty, frozen or unpressurised(sealed systems). The <strong>co</strong>ndensate pipe is blocked or restricted.The appliance clearances are inadequate.The air supply is restricted or vents damaged.


EXCELLENCE COMES ASSTANDARDThank you for purchasing a <strong>Greenstar</strong> oil-fired<strong>co</strong>ndensing boiler from <strong>Worcester</strong>, BoschGroup. The <strong>co</strong>mpany prides itself onmanufacturing boilers to the strictest quality<strong>co</strong>ntrol standards throughout every stage ofproduction.<strong>Worcester</strong>, Bosch Group has led the field ininnovative appliance design and performance formore than 40 years. This heritage means allproducts are of exceptional quality and provenreliability.INTRODUCTIONThe <strong>co</strong>ndensing range in particular, is extremelyenergy efficient, <strong>co</strong>nverting more of the fuel<strong>co</strong>nsumed into heat offering you e<strong>co</strong>nomicalrunning <strong>co</strong>sts and value for money. It sits inSEBUK band A, at the top of the energy ratedappliances available.There is also the assurance of our no-nonsenseparts and labour guarantee - backed up by anoptional servicing and maintenance <strong>co</strong>ntract tokeep your boiler operating at peak <strong>co</strong>ndition andefficiency.To find out more about <strong>Worcester</strong>, BoschGroup, use the 'Contact Information' shown onthe inside front <strong>co</strong>ver.GREENSTAR CAMRAY KITC<strong>HE</strong>N <strong>12</strong>/18 - 18/25 - 25/328 716 113 001a (01.07)EXCELLENCE COMES AS STANDARD3


INTRODUCTIONRead these instructions carefully to get the bestfrom your appliance.CENTRAL <strong>HE</strong>ATING SYSTEMS:During the first few hours of operation of thecentral heating system, check that all radiatorsare being heated at an even rate.If the top of a radiator is at a lower temperaturethan the bottom then it should be vented byreleasing air through the venting screw at the topof the radiator. Ask your installer to show youhow this is done. Repeated venting will reducethe quantity of water in the system and this mustbe replenished for safe and satisfactoryoperation of the appliance.When excessive venting or water leaks are foundin the system you must <strong>co</strong>ntact a serviceengineer to inspect the installation and rectifyany fault.Only use additives <strong>co</strong>mpatible with the applianceand system. Use of in<strong>co</strong>mpatible additives cancause damage and will invalidate the applianceguarantee.Frost protection:Use a suitable anti-freeze/inhibitor at the <strong>co</strong>rrectstrength to protect against freezing.A frost thermostat should be fitted to the systemwhere the system is most exposed and at risk offreezing.Sealed heating systems:Where the appliance is fitted to a sealed heatingsystem your installer will inform you of theminimum and maximum pressure which must beindicated on the pressure gauge.Regularly check the pressure is maintained and<strong>co</strong>ntact your installer or maintenance engineer ifthere is a noticeable, permanent drop inpressure. If the system loses pressure it shouldbe repressurised and the cause of the lossinvestigated.GENERAL INFORMATIONCONDENSATE:This is a high efficiency appliance using<strong>co</strong>ndensing technology which will under normaloperation produce a regular discharge of<strong>co</strong>ndensate to drain and at times, give out aplume of water vapour from the flue terminal.ROOM T<strong>HE</strong>RMOSTAT:A room thermostat must be fitted to <strong>co</strong>ntrol thecentral heating. Refer to instructions suppliedwith the room thermostat for information onsiting and setting.T<strong>HE</strong>RMOSTATIC RADIATOR VALVES:It is re<strong>co</strong>mmended that this type of valve is fittedto all but one of the radiators (or at least those inthe sleeping ac<strong>co</strong>mmodation). The remainingradiator, which must be where the roomthermostat is located, should be un-<strong>co</strong>ntrolledand must be left open.4GENERAL INFORMATION GREENSTAR CAMRAY KITC<strong>HE</strong>N <strong>12</strong>/18 - 18/25 - 25/328 716 113 001a (01.07)


GENERAL INFORMATIONBOILER LOCATION:This boiler is only suitable for installing internallywithin a property at a suitable location onto afixed rigid surface at least the same size as theboiler and capable of supporting the boilerweight.The boiler is not suitable for external installationunless a suitable enclosure is provided.Roof space installations must fully <strong>co</strong>nform toBS 5410 part 1 section 4.6.9.INTRODUCTION<strong>12</strong>00mm300mm**380mm** The boiler can be installed under a worktopas long as: The worktop above the boiler is removablefor maintenance. There is at least 10mm clearance above theboiler.The front of the boiler is not enclosed.1155mm5mm*5mm*600mmConventional flued appliances:Minimum area of of air inlet for <strong>co</strong>mbustion:Model Area (cm )2<strong>12</strong>/18 7218/25 11025/32 138VENTILATION:Air vents must be functional at all times and theair supply must not be restricted or<strong>co</strong>ntaminated.The appliance clearances must meet theminimum shown opposite for servicing andventing purposes.* If this clearance is less than 75mm the flue'knock-out' panel sections must be removed toimprove air circulation and <strong>co</strong>oling.Do not place clothes or objects to hinder the aircirculation required by the appliance.Conventional flue appliances require anadequate supply of fresh air which must bedelivered to the boiler for <strong>co</strong>mbustion purposesthrough a permanent inlet, such as an air brick,into the area where the boiler is situated.GREENSTAR CAMRAY KITC<strong>HE</strong>N <strong>12</strong>/18 - 18/25 - 25/328 716 113 001a (01.07)GENERAL INFORMATION5


INTRODUCTIONGENERAL INFORMATIONIf a cupboard or <strong>co</strong>mpartment which is to beused for storage or airing is built around theappliance after installation there must be anon-<strong>co</strong>mbustible partition around the boiler.Further information can be found in BS 5410which also describes venting requirements.MINIMUM AIR VENT AREA (cm 2 ) FORAPPLIANCES INSTALLED IN A COMPARTMENT:1 Internal air to and from a space/room inside the building.2 External air to and from directly outside the building.Conventional flue:Model<strong>12</strong>/1818/2525/32Internal 1 ventilationHighLevelLowLevelExternal 2 ventilationHighLevelLowLevel143 215 72 143220 330 110 220275 413 138 275Venting <strong>co</strong>mpartments: Ventilation must be provided for boilers fittedinto <strong>co</strong>mpartments as described in BS 5410 A minimum of 2 air vents must be fitted, oneat low level and another at high level ontothe same wall using the same air forcirculation. Combustion air must not be taken from aroom or internal space <strong>co</strong>ntaining a bath orshower and must not <strong>co</strong>mmunicate with aprotected area such as a hall, stairway,landing, <strong>co</strong>rridor, lobby, shaft etc. Air vents must allow access for clean free airand must be sited to <strong>co</strong>mply with the flueterminal position requirements. Air ducting runs must not exceed 3m. Low level air vents must be less than450mm from the floor. A warning label must be added to the ventswith a statement to the effect: ''Do not blockthis vent. Do not use for storage”.Room Sealed flue:Model<strong>12</strong>/1818/2525/32Internal 1 ventilationHighLevelLowLevelExternal 2 ventilationHighLevelLowLevel143 143 72 72220 220 110 110275 275 138 1386GENERAL INFORMATION GREENSTAR CAMRAY KITC<strong>HE</strong>N <strong>12</strong>/18 - 18/25 - 25/328 716 113 001a (01.07)


CONTROLSABCDATemperature <strong>co</strong>ntrol.BLock-out indicator.EHFOFFOFFTIMEDTIMEDONCEONCEONONHOT WATERCENTRAL <strong>HE</strong>ATINGADVANCE SET ? ADVANCESELECT YESSELECTG JCDEFHeating demand indicator.Optional fascia mounted programmer (seeinstructions supplied with programmer fordetails).Reset button - burner lock-out indicator/resetbutton (on the burner <strong>co</strong>ntrol box behindthe front panel).Reset button - flue overheat thermostat(behind front panel).USING YOURAPPLIANCEGReset button - boiler overheat thermostat(behind front panel).HHolder for quick reference User Guide.JFront panel.GREENSTAR CAMRAY KITC<strong>HE</strong>N <strong>12</strong>/18 - 18/25 - 25/328 716 113 001a (01.07)CONTROLS7


OPERATING T<strong>HE</strong> APPLIANCEUSING YOURAPPLIANCETEMPERATURE CONTROL:SWITCHING T<strong>HE</strong> BOILER ON/OFF:To switch on the boiler; turn on the water,oil and electricity supply to the boiler.Check the programmer/timer is <strong>co</strong>rrect andit is set to ON.Set the room thermostat to the desiredsetting.Open and set thermostatic radiator valves asrequired.Turn the boiler water temperature <strong>co</strong>ntrol tothe required setting.To switch off the boiler; turn theprogrammer/timer to OFF for heating andhot water. If the appliance is left unused andexposed to freezing <strong>co</strong>nditions; shut off allthe mains supplies, isolate the boiler anddrain the system and boiler.SETTING <strong>HE</strong>ATING TEMPERATURE: Turn the <strong>co</strong>ntrol clockwise to increase theradiator temperature. Turn the <strong>co</strong>ntrol anti-clockwise to reduce theradiator temperature.The ‘Demand’ light will illuminate until the boilerreaches the set temperature on the heating<strong>co</strong>ntrol, (or there is no demand for heat from thesystem <strong>co</strong>ntrols). Once the boiler temperaturehas been reached, (or there is no demand forheat from the system <strong>co</strong>ntrols), the ‘Demand’light will turn off.The minimum and maximum ranges of theheating <strong>co</strong>ntrol positions are approx. 55°C to81°C.8CONTROLLING CENTRAL <strong>HE</strong>ATING:OPERATING T<strong>HE</strong> APPLIANCE GREENSTAR CAMRAY KITC<strong>HE</strong>N <strong>12</strong>/18 - 18/25 - 25/328 716 113 001a (01.07)Set the programmer/timer to the <strong>co</strong>rrect timewith the required ON/OFF periods.Turn the room thermostat to the temperaturerequired.Set thermostatic radiator valves to therequired temperature for each room.


OFFTIMEDONCEONHOT WATEROFFTIMEDONCEONHOT WATEROFFTIMEDONCEONCENTRAL <strong>HE</strong>ATINGADVANCE SET ? ADVANCESELECTYESSELECTOFFTIMEDONCEONCENTRAL <strong>HE</strong>ATINGADVANCE SET ? ADVANCESELECTOFFTIMEDONCEONHOT WATERYESSELECTOFFTIMEDONCEONCENTRAL <strong>HE</strong>ATINGADVANCE SET ? ADVANCESELECTYESSELECTa)OPERATING T<strong>HE</strong> APPLIANCEFAULT CONDITIONS:The ‘Demand’ and ‘Lockout’ lights can indicatesome basic fault <strong>co</strong>nditions:b)Normal operation:a) Demand light: Light ON - Demand for heat from theheating/hot water system. Light OFF - Boiler not firing, no demandfrom heating/hot water system.USING YOURAPPLIANCEBEDemand and Lockout lights:b) Both lights ON, boiler not firing:1. Check oil level in the oil storage tank.2. Press button (B). Boiler should fire.3. If no response, wait 2 minutes - pressreset button (B) again.4. If lockout light stays on, do not attemptfurther resets. Contact your serviceengineer for advice.c)CFDGACCESSING RESET BUTTONS:PULL BOTTOM FRONTPANEL OUT AND LIFT TOREMOVEc) Both lights OFF, boiler not on, no heating/hotwater:1. Ensure there is a power supply to the boiler.2. Check the programmer is set to ON forheating.3. Check the setting of the room thermostat,boiler temperature <strong>co</strong>ntrol/tank thermostat.4. Press reset buttons (C and D).5. If the demand light stays off <strong>co</strong>ntact yourservice engineer for advice.BCDGREENSTAR CAMRAY KITC<strong>HE</strong>N <strong>12</strong>/18 - 18/25 - 25/328 716 113 001a (01.07)OPERATING T<strong>HE</strong> APPLIANCE9


TIPS ON ENERGY SAVINGHeating e<strong>co</strong>nomically:The boiler is designed to provide a high level of<strong>co</strong>mfort while keeping oil <strong>co</strong>nsumption and theresulting environmental effect as low as possible.The central heating <strong>co</strong>ntrol on the boiler shouldbe set as low as possible while still maintaining a<strong>co</strong>mfortable room temperature.The temperature of each room can be setindividually using the thermostatic radiator valves(except the primary room with the roomthermostat).Roof insulation:Around 30% of the heat loss from a property isthrough the roof. Replace any old insulation withnew insulation, preferably to a minimumthickness of 200mm.ENERGYSAVINGWindow frames:Single glazed windows, particularly those withsteel frames, can lose a great deal of heat.Consideration should be given to replacementwith PVCu or wooden framed double glazedunits.Curtains:Lined curtains, or heavier full length curtains canprovide excellent insulation. However, alwaysensure that the curtains do not drape overradiators.Draughts:Try to ensure that draughts around doors,windows, letterboxes and keyholes etc., arereduced by using a suitable draught excluder.Warning: do not block or seal any air ventsthat are installed to ensure the centralheating boiler (or other appliance) operatesafely.GREENSTAR CAMRAY KITC<strong>HE</strong>N <strong>12</strong>/18 - 18/25 - 25/328 716 113 001a (01.07)TIPS ON ENERGY SAVING10


TIPS ON ENERGY SAVINGRoom thermostats:Reducing the setting of the room thermostat by1°C can reduce fuel <strong>co</strong>nsumption by up to 10%.New <strong>co</strong>ntrol systems:Upgrade your heating <strong>co</strong>ntrol system with thelatest equipment available. The minimum level of<strong>co</strong>ntrol for a heating system is aprogrammer/timer, interlocking room thermostatand thermostatic radiator valves.Radiators:ENERGYSAVINGMore often than not radiators will be sitedunderneath a window, so the warm air from theradiator heats the <strong>co</strong>lder in<strong>co</strong>ming air from thewindow.The performance of the radiator will be affectedif the curtains are allowed to drape over theradiator or shelves are fitted above it.The positioning of furniture and tables in front ofthe radiator should also be avoided.It is advisable to manually adjust all radiatorvalves every 2-3 months to prevent them fromsticking. It is also important that the plastic topsof all valves are always in position and notcracked or damaged to help prevent accidents.Care should be taken when vacuum cleaningcarpets to avoid damage to valves and pipework.The heating system and the outputs of theradiators have been carefully selected by yourinstaller. The temperature obtainable in any givenroom is dependent on all radiators beingoperated at the same time. If you decide to turnoff radiators in unused rooms, spare bedroomsetc., you may experience slightly lower roomtemperatures in rooms adjacent to unheatedrooms.11TIPS ON ENERGY SAVING GREENSTAR CAMRAY KITC<strong>HE</strong>N <strong>12</strong>/18 - 18/25 - 25/328 716 113 001a (01.07)


MAINTAINING YOUR APPLIANCEYour new appliance represents a long terminvestment in a reliable, high quality product.In order to realise its maximum working life andto ensure it <strong>co</strong>ntinues to operate at peakefficiency and performance, it is essential thatservicing and maintenance checks are performedat least once a year by a <strong>co</strong>mpetent person.If you would like to know more about a<strong>Worcester</strong>, Bosch Group service <strong>co</strong>ntract,please tick the appropriate box on your warrantyregistration card.If your appliance requires servicing please<strong>co</strong>ntact a <strong>Worcester</strong>, Bosch Group <strong>co</strong>ntactcentre (see inside front <strong>co</strong>ver for details).Maintenance tips:Regularly check the oil level in the tank.Regularly check the system pressure, ask yourinstaller for guidance.Do not obstruct the flue outlet or the air inlet.MAINTENANCEGREENSTAR CAMRAY KITC<strong>HE</strong>N <strong>12</strong>/18 - 18/25 - 25/328 716 113 001a (01.07)MAINTAINING YOUR APPLIANCE<strong>12</strong>


FAULT FINDINGProblem Cause RemedyDesired room temperatureis not reachedThermostatic radiatorvalve(s) set too lowIncrease thermostaticradiator valve setting(s)Room thermostat set toolowIncrease room thermostatsettingTemperature <strong>co</strong>ntrol forflow on boiler set toolowIncrease flowtemperature <strong>co</strong>ntrolsettingAir trapped in heatingsystemBleed radiators, if fitted toa sealed system rechargeheating systemMAINTENANCEDesired room temperatureexceeded by large amountRadiators are too hotTurn down thermostaticradiator valves / room statTemperature rises insteadof fallingClock is in<strong>co</strong>rrectly setCheck settingNo display or display unitdoes not respondMomentary power failureSwitch off appliance atmaster switch, wait a fewse<strong>co</strong>nds then switch onagainHot water temperature toolowHot water tanktemperature set too lowCheck settingHot water not in timedperiod on the programmerCheck programmersettingsTemperature <strong>co</strong>ntrol onboiler set too lowCheck setting13FAULT FINDING GREENSTAR CAMRAY KITC<strong>HE</strong>N <strong>12</strong>/18 - 18/25 - 25/328 716 113 001a (01.07)


FAULT OR BREAKDOWNThis appliance is supported in the UK by<strong>Worcester</strong>, Bosch Group, part of BBTThemotechnology UK Ltd.Specialist factory trained Service Engineers areavailable to attend a breakdown occurring onthis appliance.No charge will be made for parts and/orlabour providing: An appliance fault is found and theappliance has been installed within the past24 months Reasonable evidence of this must besupplied on request A call-out charge will be made where: The appliance has been installed for over 24months OR Our Field Service Engineer finds no faultwith the appliance (see Note). OR Evidence cannot be provided that the firstyear service inspection has been carried out.(i.e. an entry in the service interval re<strong>co</strong>rdfound at the rear of the appliance installationand servicing manual). OR The cause of breakdown is misuse or withother parts of your plumbing/heating system,or with equipment not supplied by BBTThermotechnology UK Ltd.Note: NO APPLIANCE FAULT IS FOUND ONOVER 30% OF ALL SERVICE CALL OUTS.from 1 to 3 working days (excluding weekends)for priority breakdown situations (no hot waterand/or heating).Invoices for attendance and repair work carriedout on this appliance by any third party will notbe accepted.<strong>Kitchen</strong> models:APPLIANCE DATA LABELThe data label can be found on the inside of theright hand side panel.To access first remove the front panel:1 Pull bottom of front panel to release lugs.2 Lift panel off top ledge (beneath the fascia)and remove from appliance.To replace <strong>Kitchen</strong> front models: panel:2 Rehang APPLIANCE panel on top ledgeDATA LABEL1 Gently push the panel at the base (from theedges so as not to damage the panel) until itclips into place.DATA LABELMAINTENANCEPlease read this guide carefully to gain a goodunderstanding of the operation of your appliance.In the case of a suspected fault, refer to the faultfinding section of this guide.If in doubt <strong>co</strong>ntact <strong>Worcester</strong>, Bosch Groupquoting the boiler serial and model number.These numbers are printed on a Data Labelwhich is located as shown opposite. (You canre<strong>co</strong>rd this information on the inside back <strong>co</strong>verof this manual.)In the event of an appliance fault or breakdownplease call the <strong>co</strong>ntact centre (see inside front<strong>co</strong>ver for details). Your service administrator willarrange for an Engineer to call with the minimumof delay. Under normal circumstances this will beGREENSTAR CAMRAY KITC<strong>HE</strong>N <strong>12</strong>/18 - 18/25 - 25/328 716 113 001a (01.07)FAULT OR BREAKDOWN14


YOUR GUARANTEEGUARANTEEThis appliance is guaranteed against faultymaterials or workmanship for a period of 24calendar months (60 months for the primary heatexchanger) from the date of installation subjectto the following <strong>co</strong>nditions: That during the period of this guarantee any<strong>co</strong>mponents of the unit which are proved tobe faulty or defective in manufacture will beexchanged or repaired free of materialcharges and free of labour charges ifrepaired directly by BBT ThermotechnologyUK Ltd. Invoices for attendance and repair ofthis appliance by third parties will not beaccepted for payment by BBTThermotechnology UK Ltd. That the householder may be asked to provethe date of installation, that the appliancewas <strong>co</strong>rrectly <strong>co</strong>mmissioned and that the <strong>12</strong>month service has been carried out to thesatisfaction of BBT Thermotechnology UKLtd, when requested. The guarantee cardmust then be returned within 30 days ofinstallation. That any product or part thereof returned forservicing under the guarantee must beac<strong>co</strong>mpanied by a claim stating the Model,Serial Number and Date of Installation.That BBT Thermotechnology UK Ltd will notaccept responsibility for damage caused byfaulty installation, neglect, misuse,accidental damage or non-observance ofthe instructions <strong>co</strong>ntained in the Installationand Users Instructions leaflets.That the appliance has been used only fornormal domestic purposes, for which it wasdesigned. That this guarantee applies only toequipment purchased and used in mainlandGreat Britain.This guarantee is given in addition to all yournormal statutory rights.<strong>Worcester</strong>, Bosch Group is a trading name ofBBT Thermotechnology UK Ltd.15YOUR GUARANTEE GREENSTAR CAMRAY KITC<strong>HE</strong>N <strong>12</strong>/18 - 18/25 - 25/328 716 113 001a (01.07)


GUARANTEE REGISTRATIONYou should <strong>co</strong>mplete and return the postpaidGuarantee Registration Card within 30 days ofinstallation.Returning your card will register you as theowner of your new appliance and will assist us inmaintaining an effective and efficient customerservice by establishing a reference andpermanent re<strong>co</strong>rd for your boiler.This does not affect your statutory rights.For your own re<strong>co</strong>rd:ModelSerial No.(See identity label inside appliance casing)GUARANTEEType / sizeDate of installationGREENSTAR CAMRAY KITC<strong>HE</strong>N <strong>12</strong>/18 - 18/25 - 25/328 716 113 001a (01.07)GUARANTEE REGISTRATION16


NOTESNOTES17NOTES GREENSTAR CAMRAY KITC<strong>HE</strong>N <strong>12</strong>/18 - 18/25 - 25/328 716 113 001a (01.07))


USER INSTRUCTIONS &CUSTOMER CARE GUIDEEXCELLENCE COMES AS STANDARD<strong>Worcester</strong>, Bosch GroupCotswold Way, Warndon, <strong>Worcester</strong> WR4 9SW.Tel. 01905 754624 Fax. 01905 754619www.worcester-bosch.<strong>co</strong>.<strong>uk</strong><strong>Worcester</strong>, Bosch Group is a brand name of BBT Thermotechnology UK Ltd.8 716 113 001a (01.07)

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