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Every hour...every day...working, solvingand seeking to makea cleaner,safer environmentfor Louisville MetroLo u i sv il l e a n dJefferson Co u n t yMetropolitan Sewer Di st rict2010 An n ua l ReportMSDMetropolitan Sewer District


To th e Co m m u n i t yTab l e of Co n t e n t sEvery hour...every day...H. J. Schardein Jr.Executive DirectorDuring the course of our daily routines, we may take manythings for granted simply because we do not see them. Forinstance, our storm drainage system must be working if we donot see water standing in our yards or driveways following aheavy rain. Our Flood Protection System must be dependableif our homes and businesses stay dry when the mighty OhioRiver rises above flood stage, which it did recently. And, ourneighborhoods and waterways are safer places to live and playif wastewater leaves our homes and is treated at standards thatexceed state and federal regulations.Those are primary examples of a day at MSD and why wetake great pleasure in serving Louisville Metro. Our staffworks around the clock seven days a week, every day of theyear, to accomplish these goals. There are no holidays atMSD. Our services require round-the-clock attention—andeven more during inclement weather conditions. MSDemployees are always on the job working for you while youare sleeping, working or playing.This year’s MSD Annual Report focuses on the numerousdifferent aspects of a day at MSD. You will see described in itthe myriad of skills, experience and professionalism thatcontinue to protect our community’s public health and improveour environment. We do all this at a cost that mirrors thenational average for wastewater and flood protection fees.MSD offers monthly billing discounts for qualified seniorcitizens. We provide free financing to all residential customersfor private sewer line installations as well. In addition,we offer free installation of sewer backup-prevention devicesfor all our customers.Int r o d u c t i o n................................1Sew e r Se r v i c e..............................2Sto r m wat e r Ma n a g e m e n t ........... 12Fl o o d Pr ot e c t i o n ....................... 20Sup p o r t Se r v i c e s ....................... 23Fin a n c i a l T im e s ........................... 26Diversity at Wo r k ....................... 28Awa r d s an d Re c o g n i t i o n............. 28MSD Bo a r d ............................... 29Our focus remains on our customers . . . 24 hours a day!Sincerely,H. J. Schardein Jr.Executive Director


Int r o d u c t i o n6 a mBefore most of us have hit the snooze Thisbutton, MSD is on the job. Like mostof our work, it doesn’t make news,and few people are aware that ourclock never stops because we arealways on the job—working, solvingand seeking to make a cleaner, saferenvironment for Louisville Metro.This report describes many of theMSD activities with which you maybe familiar and many that you maynot know about. That’s all right.It’s nice that you can sleep at nightnot knowing we are at work.What We DoA certain cycle tends to repeat itselfduring February and March inLouisville Metro. Weather systemswork together to bring combinationsof heavy rain and melting snow to theOhio River Valley, causing the OhioRiver to surge to flood stage. Likemost other large river cities, Louisvillestands ready with a Flood ProtectionSystem to safeguard our community.MSD is responsible for this system,which sits idle for most of the year,only to come alive when it is exercisedand maintained, or otherwise calledinto service.example holds true for muchof what is done at MSD. Theresponsibilities of providing floodprotection, sanitary sewer service andsurface drainage services often areunnoticed by the public. Althoughthese three core functions define thebackbone of what MSD does, theyare supported by hundreds of otheroperations of which the public mayalso be generally unaware.MSD’s workforce consists ofbiologists, laborers, chemists,mechanics, electricians, engineers andtechnicians of every sort. Our work isbroken down into divisions, includingRegulatory Services, Infrastructureand Flood Protection, Operations,Engineering, Physical Assets, Legal,Customer Relations, Human Resources,Finance and Information Technology.The diverse skills that characterize theMSD workforce are equivalent onlyto the number of complex issues wemust face daily. While MSD’s ConsentDecree addresses sewer overflows inour collection system, we are dealingas well with an aging Flood ProtectionSystem that becomes increasinglyvulnerable as time passes. Both ofthese efforts have their original tiesto the federal government, butfunding for the implementation of theConsent Decree and the operationand maintenance of the FloodProtection System falls squarely on thebacks of MSD and of our ratepayers.Even though these operational,regulatory and budgetary mattersloom large in our daily activities, wemust continue to provide superiorservice and value to our existingwastewater and drainage customers.During the writing of this report,the river crested at just over 33 feeton the Upper Gauge of the McAlpineLocks, which is about 10 feet aboveflood stage. All 16 flood pumpingstations were called into service;numerous gates and closures wereshut or installed; and MSD staffworked around the clock to ensurethat our Flood Protection Systemkept the Ohio River out of the city.Once the water receded, MSDbegan the process of cleaning up andpreparing for the next time.MSD 2010 · In t r o d u c t i o n · 1


Sew e r Se r v i c eAmended Co n s e n t De c r e e Ca p i tal Pr o g r a m1805A Little HistoryMSD inherited a system that had growngradually, and response to problemswas slow. A large part of the issuewas the city’s original location inpond-dotted bottomland along theOhio River. Established during theRevolutionary War, Louisville remaineda slow-growing frontier town for nearlya generation.In 1805, at Louisville’s request, the statelegislature passed the “Hog and PondLaw.” Its aim: banning free-roaming pigsfrom the muddy dirt streets, anddraining the water from the stagnantand stinking ponds. Because the lawmade no provision to raise money forthe drainage work, little was done.It took a crisis to bring action—themalaria epidemic of 1822. One-fourthof the population was stricken; at least140 individuals died. Louisville, wheresickness was already common, earned anunwanted nickname, “The Graveyardof the West.”The role of mosquitoes, microscopicparasites and bacteria related to therecurring illnesses were unknown at thattime, but the ponds were suspected.Experience had taught settlers throughoutthe West that people became sickwherever ponds and swamplands existed.In 1823, the Jefferson Pond DrainageCompany was formed with financingfrom a $60,000 lottery that theKentucky Legislature had approved.Louisville’s first underground sewer wasconstructed sometime before 1850.This original underground sewer wasbasically a ditch lined with stone andcovered with stone slabs.By 1850, Louisville had become the10th-largest city in the nation, withmore than 43,000 people. It was amajor port with a thriving boatyardindustry. The city boasted a newuniversity, was building a Catholiccathedral and was organizing theLouisville and Nashville Railroad.Louisville’s population had increased tomore than 68,000 individuals by 1860,but the underground sewer system wasless than two miles long. That yearbrought a major improvement, whichwould dramatically increase the need forsewers. The Louisville Water Companybegan operations, pumping water fromthe river to the downtown area. Soonthere was much more water available,and much more water of which to bedisposed. By the end of the century, thepopulation had grown to more than204,000—and the sewer system hadgrown to more than 99 miles in length.Problems were mounting, however.The underground sewers still led directlyto the ditches, the streams and the river.Beargrass Creek was a stinking mess,polluted with wastes from the Butchertownslaughterhouses and from the risingnumber of sewer lines that dumpedtheir waste into it. The city was buildingup to four miles of new sewers per year,but construction lagged far behindthe requirements.To address this issue and adhere to morestringent federal and state regulation,MSD treated its first wastewater inMay 1958, at the new treatment plantnear the intersection of Algonquinand Southwestern parkways. Duringthe third week of May, MSD officialswatched relatively clean water cascadinginto the troughs at the top of thesettling tanks; most of the solid materialhad settled to the bottom. The settlingprocess, called primary treatment,removed about 65 percent of thesolids from the water—far more thanthe 45 percent that federal and stateregulations required at that time.Over the past 50 years, MSD’s sewersystem has grown to include more than600 miles of combined sewers—with103 permitted, wet weather outfalls—and 2,600 miles of separate, sanitarysewer. MSD operates six regional and14 small water quality treatment centers,along with 286 sewage pumping stations.In 1987, MSD became responsible forthe operations and maintenance of thecounty stormwater drainage system aswell. However, because both public andregulatory expectations and requirementsfor stream and river water quality areincreasing, MSD continues to adapt itsefforts and system to meet these goals.MSD 2010 · Sewer Se rv ic e · 2


Sew e r Se r v i c eAmended Co n s e n t De c r e e Ca p i tal Pr o g r a mRi g h t: This photo from the 1940s showssewer construction proceeding down themiddle of the street.Be lo w: This map of Louisville, producedin 1930 and then revised by hand in 1937,illustrates the extent of the historic 1937flood. It has been restored and hangs inthe MSD lobby at 700 West Liberty Street.Photo credit: Charley Darneal, The Courier-Journal and The Louisville TimesMSD 2010 · Sewer Se rv ic e · 3


Sew e r Se r v i c eAmended Co n s e n t De c r e e Ca p i tal Pr o g r a m9a mAt 9 a.m., most business peoplethroughout the Louisville area are justbeginning to hit their stride. For theworkforce at MSD, it is just anotherhour of round-the-clock efforts thatgo into improving water qualityin our service district.Over the years, we have made greatprogress in reducing pollutants in ourcommunity—even receiving nationalacclaim for our efforts to comply withthe Clean Water Act. MSD has remainedahead of the national curve, but there ismore to be done. To meet the stringentrequirements of the Kentucky Divisionof Water, U.S. Environmental ProtectionAgency Region IV (EPA) and U.S.Department of Justice, MSD enteredinto an agreement with the EPA in2005 to satisfy these requirements—an agreement known as theConsent Decree.Project WIN—WaterwayImprovements NowProject WIN was created as an initiativeto directly address our Consent Decreeresponsibilities, which include:lAn aging sewer system that lacks thecapacity to handle the current sewageand stormwater volume duringwet weather;lSewer overflows that pollute the riverand streams throughout Louisville Metro,which violate the Clean Water Act; andlKeeping the public informed aboutpotential health risks, financial impactsand construction project activity.Our sewer system rehabilitationprogram will improve local water qualityand protect the health of our citizensand future generations. The IntegratedOverflow Abatement Plan (IOAP),which has been developed underProject WIN, is a long-term planto control combined sewer overflowsand to eliminate sanitary seweroverflows and other unauthorizeddischarges from MSD’s sewer system.The Project WIN team created an$850 million IOAP to achieve the seweroverflow abatement objectives outlinedin the Consent Decree by 2024. To date,22 percent of the conveyance, storageand water treatment infrastructureprojects are either bid, under constructionor completed. Moreover, they are 7 percentunder the projected IOAP budget.MSD will continue design andconstruction of the various IOAPprojects in the coming year. In addition,MSD either constructed, or partneredwith others to build, 12 greendemonstration stormwaterinfrastructure projects, which willcollectively capture more than 8 milliongallons of water in a typical rainfall year.MSD 2010 · Sewer Se rv ic e · 4


Sew e r Se r v i c eAmended Co n s e n t Decree Ca p i tal Pr o g r a mGr e e n De m o n s t r at i o n Sto r m wat e rIn f r ast r u c t u r e Pro j e c t sRi g h t To p a n d Mi d d l e: Rain gardenshelp to absorb rainwater and preventrunoff from entering the combinedsewer system.Below: The Mount Holly StreamRestoration Project in Fairdale usesliving plant material and rock to stabilizethe stream banks and slopes.A remotely controlled telespection camerais lowered into the sewer.Taking a Closer LookMSD is entering its third year ofproactively inspecting its entire 3,200-milesewer system during a 10-year period. Inthe past two years, MSD has inspectedapproximately 615 miles of sewerthrough closed-circuit television andother means. We have additionallybegun rehabilitating the most deterioratedsewer lines, as well as cleaning andperforming root and grease removalon those lines indicating the need. TheDistrict also monitors industrial wastethat discharges into the sewer systemand could negatively impact the system.Of 286 pumping stations, 80 targetedstation investigations and performancetests have helped identify poorlyfunctioning equipment and promptedrepair or replacement. Coupled withsewer and manhole inspection, MSD isensuring that the sewer collection systemis able to convey as much water as possible.This conveyance performance will keepimproving as the inspection, maintenanceand rehabilitation programs continue.Pervious pavers allow rainfall to infiltrate the soil,which reduces rainwater runoff from parkingand driving areas.MSD 2010 · Sewer Se rv ic e · 5


Sew e r Se r v i c eAmended Co n s e n t De c r e e Ca p i tal Pr o g r a mSystem Performance andWater Quality MonitoringFor monitoring the status andperformance of the hundreds of facilitiesand critical sites throughout LouisvilleMetro, MSD has various types ofequipment and instrumentation that helproute staff members to problem areas.The data sent identify flooding, sewerdischarges, and pumping stations ortreatment centers that may be overwhelmedor experience power outages.A sewer-flow monitor stationedat Combined Sewer Overflow 182is examined, and information is recordedin the field.Water is periodically sampled for fecalcoliform and nutrient content, as wellas for the makeup of the overall streamalgae, macroinvertebrate, fish andhabitat community at these samelocations. This information is used toanalyze the impact of various MSDactivities on the stream—improvingwater quality and recreational safetyand, subsequently, the health of thebiological populations that come intocontact within the streams.Ultimately, MSD’s success in provingregulatory compliance for overflowabatement around Louisville Metroand with the federal Clean Water Actrelies on the collection of all theinformation that is described above.Plan and PurposeIn 1946, the Kentucky Legislatureformed MSD as a special district tohandle sewers in Louisville and at thattime the unincorporated JeffersonCounty, now known as Louisville Metro.Therefore, to ensure that certainrequirements and specifications arefollowed, the State Division of Watermandated MSD to review constructionplans involving sanitary sewers. Thepurpose and benefit of the plan reviewprocess are consistent with theorganization’s mission: expandingsanitary sewers, while eliminatingobsolete and failing septic tank linesand demolishing inefficient privatetreatment plants. Furthermore, thisprovides an opportunity to reviewa product that MSD will eventuallymaintain and operate for life.Agency compliance with environmentallaws encourages preservation of naturalvegetation, water quality, erosion control,removal of pollutants from runoff andpreservation of natural wildlife habitats.Such action protects the communityfrom system failures, overflows, bacteriaand contaminants, which constitutes acommitment to environmentalstewardship. The review process coversdevelopments that require an extensionof existing sewer lines.Be lo w: Beargrass Creek streamconditions and wildlife are assessednear Trevilian Way.In addition to allowing MSD to reactto the ever-changing situations duringdry and wet weather operations, longtermsystem performance is analyzedfor specific projects and facilities usingthis information. The relative health ofarea streams is also being monitoredby measuring stream levels and flows,dissolved oxygen content, temperature,pH and sediment levels, utilizingequipment installed at 28 streamlocations throughout the county.MSD 2010 · Sewer Se rv ic e · 6


Sew e r Se r v i c eAmended Co n s e n t De c r e e Ca p i tal Pr o g r a mHit e Cr e e kMor r i s Fo r m a nFlo y d s Fo r kJef f e r s o n tow nAround-the-ClockWastewater TreatmentFor the workforce at MSD, the clocknever stops. We are always on the job—working to make a cleaner, saferenvironment for Louisville Metro.MSD’s primary responsibility is providingsanitary sewer and drainage service, alongwith wastewater treatment for LouisvilleMetro. This service includes operatingsix regional water quality treatmentcenters: Morris Forman, Derek R.Guthrie, Hite Creek, Cedar Creek,Jeffersontown and Floyds Fork. Inaddition, MSD owns and operatesnumerous smaller water qualitytreatment centers in the service area.These centers treat wastewater, so thatthe effluent discharged into localwaterways meets the limits establishedby the Kentucky Division of Water.Wastewater moves through a multistagetreatment process as defined below.lPreliminary treatment removes trash,grit and other inorganic materials thatcould create wear on equipment,or occupy tank space.lPrimary treatment, which removessolids by gravity, eliminates about60 percent to 70 percent of solidsand about 96 percent of bacteria.lSecondary treatment, in most cases,is the next stage of the process followingprimary treatment. Biological methodsusually are implementedto treat wastewater inthis step because it is themost effective forbacteria or contaminantgrowth. The objectiveis removing residualorganics and suspendedsolids. These processescan remove as much as90 percent of the organicmatter in wastewater.lSand filters are utilizedat MSD water qualitycenters for advancedsecondary treatment.Sand filtration removesthe majority of theresidual suspendedmatter that is left aftersecondary treatment.lDisinfection substantially reduces thenumber of microorganisms in thewater to be discharged back into theenvironment. Effectiveness depends onthe quality of the water being treated(e.g., cloudiness, pH, etc.); the type ofdisinfection being used; the dosage(concentration and time); and otherenvironmental variables. MSD useschlorine, ultraviolet light and sodiumhypochlorite for disinfection. Theexcess chlorine and hypochlorite arethen removed to attain the water qualitystandards of the receiving stream.Der e k R. Gu t h r i eReg i o n a l Wat e r Qu a l i t yTre at m e n t Ce n t e r sCed a r Cr e e kMorris Forman is MSD’s largest waterquality treatment center, as well asthe largest in the state.MSD is always evaluating wastewatertreatment demand and water qualitystandards to better satisfy LouisvilleMetro needs, which include consideringmodification, elimination or expansionof water quality treatment centers toserve the growing community.MSD 2010 · Sewer Se rv ic e · 7


Sew e r Se r v i c eAmended Co n s e n t De c r e e Ca p i tal Pr o g r a mExpansionslThe Floyds Fork Water QualityTreatment Center (WQTC)expansion, from 3.25 million gallonsper day (MGD) to 6.5 MGD, willeliminate a number of small packageplants in the Floyds Fork Watershed.lThe Derek R. Guthrie WQTC projectincludes enhancements to allowtreatment of all wet weather flowfrom other Sanitary Sewer DischargePlan system improvements. Thesecondary treatment facility will consistof a flow-control structure, newinfluent pumps, piping modifications,a new screening facility, a newequalization basin, construction ofa wet weather pumping station andsecondary clarifiers.EliminationsMSD is committed to eliminatingsmaller WQTCs by diverting wastewaterto regional treatment centers in an effortto improve the water quality of receivingstreams in the Louisville Metro area.lThe Yorktown WQTC was eliminatedas part of the Northern Ditch Project.Flow was diverted to the GuthrieWQTC in December 2010.lFuture eliminations to meet AmendedConsent Decree requirements includethe elimination of Prospect treatmentplants by diverting flow to the HiteCreek WQTC.Water Quality StandardsThe Clean Water Act requires theEnvironmental Protection Agency(EPA) to develop water quality criteriathat accurately reflect the latest scientificknowledge. The EPA providesguidance to the Commonwealth ofKentucky for developing and adoptingwater quality standards. Criteria aredeveloped to protect aquatic life, as wellas human health.The area’s diverse industrial communityproduces a major wastewatercomponent. MSD manages oversightof this wastewater on a daily basisthrough its approved pretreatmentprogram. The Clean Water Act of 1972initially defined the NationalPretreatment Program as developingpretreatment standards that are designedto prevent the discharge of pollutantsfrom industrial users to Publicly OwnedTreatment Works (POTWs).Industrial CommunityThe EPA communicated its GeneralPretreatment Regulations on June 26,1978, and amended them January 28,1981. MSD’s pretreatment programpredates EPA activity because it wassubject to regulation as a POTW.High-profile incidents in the LouisvilleMetro area became major drivers forthe National Pretreatment Program.The Hexa/Octa incident in 1977, andthe February 13, 1981, sewer explosioncreated a clear community mandate tomove beyond the confines of federalregulations.The Industrial Waste Department,which is part of the Regulatory ServicesDivision, manages MSD’s pretreatmentprogram. The purposes of this programare to:lprotect POTWs, along with the healthand safety of the workers at thesefacilities;lsafeguard the sewer and collectionsystem, as well as receiving waters;lprevent POTW interference andpass-through;lprevent noncompliance with theKentucky Pollutant DischargeElimination System permit; andlenhance biosolid reuse and waterreclamation.MSD’s Regulatory Services inspectsand, when appropriate, issues permits,along with monitoring targetedcommercial/industrial discharges andenforcing the applicable dischargeregulations. MSD’s legal authoritydetermines its ability to implementand enforce its pretreatment program.MSD’s Wastewater/StormwaterDischarge Regulations define the legalauthority that Kentucky law conferson MSD.MSD 2010 · Sewer Se rv ic e · 8


Sew e r Se r v i c eAmended Co n s e n t De c r e e Ca p i tal Pr o g r a mThe Derek R. Guthrie WQTC expansion progresses. When completed, the centerwill have a peak-flow capacity of 300 million gallons per day, and it will allow for theelimination of several smaller treatment centers.MSD 2010 · Sewer Se rv ic e · 9


Sew e r Se r v i c eMSD’sLouisvilleGreenContinueswith Great SuccessMSD continues to produce a very highquality,heat-treated, dry fertilizer at theMorris Forman Water QualityTreatment Center. The fertilizermarketed as Louisville Green is soldin bulk and bagged for local hardwarestores. In 2010, MSD produced anddistributed 28,210 tons of LouisvilleGreen for beneficial use.Less than 0.5 percent of all solidsprocessed at Morris Forman in 2010were sent to the landfill, or essentiallynone of the wastewater solids from theLouisville Metro area. The savingsassociated with avoiding the landfill wereapproximately $663,500. In addition,1,253,800 cubic feet of landfill space weresaved by beneficially using the wastewatersolids and helping the environment.Recycled methane gas is employed to fuelthe dryers that manufacture LouisvilleGreen. In 2010, methane gas fueledabout 86 percent of the heat demandfor the drying process. Purchased naturalgas supplied just 14 percent of the heatdemand, which resulted in approximately$750,000 of natural gas savings andenergy conservation.MSD’s Biosolids Program, with itsestablished Environmental ManagementSystem, is certified by the NationalBiosolids Partnership. An interim auditwas conducted and verified in 2010 byKEMA-Registered Quality, Inc., whichis a third-party audit firm. As a result,MSD’s Environmental ManagementSystem attained Platinum status with theNational Bisosolids Partnership.Lou i s v il l e Gr e e n DistributionOther Statesin bu l kKentuckyAgricultureBagged in StoresFertilizer BlendersSanitary Sewer LineReplacement ProgramIf a home was built prior to 1980, itsmain sanitary sewer line was probablyconstructed from clay. As clay pipes age,they can crack and allow roots to enterthe line. MSD recognized the need totighten up leaking sewer lines, both onthe public and private portions, to meetConsent Decree obligations. Becausereplacing the private portion of the lineis often cost-prohibitive to customerswho are on a fixed or lower income,MSD’s goal was developing a programthat would allow residential sanitarysewer customers to replace their privateline and repay the cost according to amonthly, interest-free plan.Last spring, MSD announced the SanitarySewer Line Replacement Program(SSLRP) to help residential customersreplace the line if needed. This program isnot related to any private utility insuranceprogram. MSD will finance thereplacement cost—up to $5,000—with an approved master plumber andbill the customer monthly installmentsafter the new sewer line is installed.Approximately 167 customers haverequested SSLRP packets, and 60 bidshave been submitted for sewer linereplacements on private property.Residential customers may apply bycalling MSD Customer Relations,at 587-0603, and requesting aninformation packet. The customer thenobtains two bids from the provided listof local, licensed master plumbers andsubmits the bids to MSD; the lowerof the two bids will be approved. Theplumber is authorized to replace theprivate sewer line at the bid cost.MSD will bill the customer, in monthlyincrements, from one to three years—depending on the cost of thereplacement; a $270 fee will coveradministrative costs. The loan willbear no interest.MSD 2010 · Sewer Se rv ic e · 10The program is an extension of MSDfinancial assistance programs, such as:lFinancial help for new sewerassessments;lFree installation of sewer backflowpreventiondevices; andlDiscounted monthly sewer bills forcustomers who are 65 years or olderand have gross annual householdincomes of less than $35,000.Sa n i ta ry Sewer Li n e Replacement Pr o g r a mThe program is available only for single-familyresidential properties.Partial sewer line replacements are not eligible;the program applies to total replacement only.Eligible customers cannot be delinquenton any MSD billing.The program can be used just once per property.MSD and the state plumbing inspectormust inspect all work.A lien will be placed on the propertyto secure the MSD loan; therefore,the property owner must sign all agreements.MSD will release the lien on the propertyonce the loan has been repaid in full.


Sew e r Se r v i c e2a mEven at 2 a.m.— if you experiencea sewer backup, call MSD’s 24/7Customer Relations, at 587-0603,before calling a plumber. Our inspectorwill determine whether the blockageis on MSD’s portion of the line, ratherthan on private property, before youincur the cost of a plumber.Responding to aSewer Backup or DischargeAlong with our core business of sanitarysewer collection, MSD is responsiblefor investigating sewer backups anddischarges within the collection system,too. The agency responded to 4,250backup and discharge requests during2010. While every situation is unique,the same general process is followed foreach response. MSD first responderstypically investigate within four hoursonce a problem has been reported.The inspection process begins with themain sewer line, which is typically locatedwithin the street or sometimes at theside or rear of the property. The MSDinvestigator will open the manholes toascertain if the sewer is flowing. If not,more staff members are called to thelocation to clean the line. In some cases,a construction crew will need to excavatethe sewer to make structural repairs. Only104 of the 4,250 problems that werereported in 2010 required such a repair.If the trouble is not in the main sewer,the MSD investigator then looks at theproperty service connection (PSC). MSDmaintains a portion of the PSC, whilethe property owner is responsible for theother part. If the problem is determinedto be on MSD’s portion of the PSC, theinvestigator will attempt to dislodge theproblem. Otherwise, a construction crewwill excavate the location and restoreservice within 24 hours. MSD crewsmade 1,068 PSC repairs in 2010.In cases in which the trouble is found tobe on the property owner’s portion ofthe PSC, MSD will mark the locationof the problem when possible and advisethe customer to contact a plumber foradditional assistance.Regardless of whether a sewer backs upinto a building or discharges onto theground, sewage can create environmentaland health hazards if it is not properlycleaned up. MSD has two programsinvolving sewage cleanup activities—theCleaning Contractor Program and theDischarge Cleanup Program.MSD furnishes cleaning services to ourcustomers who have experienced a sanitarysewer backup. Contractors who are certifiedand possess specific experience related tosewage removal conduct these services.In some cases, such as when a backup hasoccurred due to an identified problemsolely on private property, MSD doesnot provide cleaning services.The program offers two cleanup levels:lCourtesy Clean is authorized whenthe problem is located both on theMSD part and on the property owner’sportion of the system. The contractorwill clean and sanitize the affected areaand any personal items. In thesecircumstances, the contractor is notauthorized to remove any damagedstructural or personal property, and thecustomer is referred to homeowner’sinsurance for further help. During 2010,157 courtesy cleans were performed forour customers at a cost of $153,242.lFull Clean is authorized when theproblem is solely on the MSD portionof the system. The contractor will cleanand sanitize the affected area and items.Any damaged structural and personalproperty that cannot be cleaned orsalvaged for the customer will beremoved. In 2010, 141 full cleanswere provided at a cost of $163,639.MSD crews typically handle a sewerdischarge onto the ground. Once ithas been determined that a dischargehas occurred, a cleanup work order isinitiated and will be completed withinfive business days. In general, thiscleanup includes raking and disposingof solid materials and putting downlime to sanitize the affected area.MSD crews cleaned and sanitized 201sewer discharge locations throughoutLouisville Metro in 2010.MSD 2010 · Sewer Se rv ic e · 11


Sto r m wat e r Ma n a g e m e n t8a mIt is the start of yet another day, andMSD is on the job. From the very largeNorthern Ditch project to the smallneighborhood drainage improvements,MSD is working to solve drainageproblems in Louisville Metro.Ab ov e: Contractors work on oneof many capital projects as partof Project DRI.Project DRI—Drainage Response InitiativeProject DRI was conceived of as away to more effectively move drainageprojects from concept to construction.The basic idea is eliminating the timeconsumingand extremely expensiveprocess of a traditional formal design.By utilizing experienced projectmanagers, construction inspectors andcontractors, MSD can bid and buildmost drainage projects on an acceleratedschedule. The two advantages to thisapproach are the speed at which theprojects can be built, and the fact thatthe limited drainage resources arebeing used almost entirely for actualconstruction.The first phase of Project DRI beganin early 2003 to coincide with the startof merged government. This phasecommitted $67 million to address themost severe problems on record. Theeffort included 428 capital drainageprojects constructed by privatecontractors, and 2,592 work orderscompleted by MSD crews duringMSD 2010 · Stormwater · 12


Sto r m wat e r Ma n a g e m e n ta period of 2½ years. Nearly all theallocated money was used for pipe,concrete and labor since MSD staff andcontractors planned and designed thiswork. The endeavor was a huge successbecause it resolved drainage problemsfor thousands of Louisville Metroresidents. The initial phase of DRIended in June 2005.Phase 2 of DRI started immediatelywhere the first phase had left off.Construction began in the summer of2005 on the next cycle of 374 capitalprojects at a value of $35 million, aswell as 1,641 maintenance work ordersfor an additional $20 million. Phase 2began to address chronic standingwater problems in older subdivisionswith inadequate or nonexistent stormcollection systems.The third phase of Project DRI, whichbegan in January 2008, will extendthrough the summer of 2012. Thisendeavor involves investing another$25 million in Louisville Metrodrainage infrastructure.In addition to efforts that are associatedspecifically with Project DRI, MSD’screws perform routine and preventivemaintenance for the drainageinfrastructure of Louisville Metro.This work entails the routine cleaningof more than 30,000 catch basins;mowing of over 16 miles of largechannels and the levee; removal ofobstructions in the system; repairof cave-ins over storm facilities; andscheduled cleaning of concrete andearthen ditches. Spread throughout thethree phases of Project DRI, this workincludes almost 150,000 work ordersvalued at approximately $14.5 million.The fourth phase of Project DRI,which is scheduled to start in July2012, will keep building on theprevious success of the program.MSD is now in a better position thanever to be able to respond promptlyto our customers’ drainage needsbecause of Project DRI and the largecapital investments that have beenmade since 2003, along with greatlyimproved efficiencies within MSD’sInfrastructure and Flood ProtectionDivision. At the onset of Project DRIin 2003, MSD had thousands ofoutstanding service requests. Most ofthem had unscheduled work orders foraddressing maintenance issues relatedto the stormwater collection system byMSD crews. Many of these issues datedback to the early 1990s, which meansthat they were at least 10 years old.With innovated planning and prioritizing,the gap has been closed between initialcall and completion of needed repairor improvements. By the summerof 2011, all drainage issues reportedto MSD prior to 2010 that can beaddressed by MSD crews will beresolved. MSD continues to worktoward reducing the overall responsetime to customers’ drainage concerns.Another recent change to MSD’sdrainage program is the service area.When MSD originally becameresponsible for drainage in 1987,several areas were excluded from itsresponsibility. Those areas comprisedseveral small cities that chose not tobe a part of the stormwater utility, aswell as numerous very rural areas ofthe county. Responsibility for drainagemaintenance in these far southeasternparts of Jefferson County, along witha portion of the Fairdale area, remainedunder the jurisdiction of JeffersonCounty Public Works (Metro). In early2010, MSD assumed responsibility forthese areas previously maintained byMetro, and incorporated them into itsinspection, planning and schedulingcycles. It is hoped that residents nowexperience much more consistent service.MSD continues to resolve drainage problems forLouisville Metro residents under the DRI program.MSD 2010 · Stormwater · 13


Sto r m wat e r Ma n a g e m e n tHazardous MaterialsOrdinanceIn the late 1970s and early 1980s,MSD was at the center of severalserious hazardous material incidentsthat gained regional and national mediaattention. In 1985, the governments ofboth the city of Louisville and JeffersonCounty adopted an Ordinance requiringthe submittal of a Hazardous MaterialsUse and Spill Prevention Control(HMPC) Plan. The Ordinance alsodirects MSD to administer andenforce the program.MSD requires HMPC plans from localcompanies that use or store a reportablequantity of a hazardous material listedin the Resource Conservation RecoveryAct (RCRA). The Louisville andJefferson County Hazardous MaterialsOrdinance (HMO) authorizes andmandates this program. There arecurrently more than 2,200 HMPCplans, and over 1,500 exemptionshave been issued.The HMPC plans list 24-houremergency contacts, and hazardousmaterial descriptions, inventories andstorage locations. Maps are necessarydetailing the facility and the place thatparticular materials are stored at thefacility. The plan addresses:lspill response supplies;lpersonal protective equipment;More than two miles of Louisville streets were destroyed February 13, 1981, by a seriesof explosions that were caused by the ignition of hexane vapors. A Ralston-Purina soybeanprocessing plant, which was then located near the University of Louisville, had illegallydischarged the vapors into MSD’s sewer system.HMO Overseers BoardThe Appeals and Overseers Board wascreated under Section 12 of the HMO,December 1985 (currently Section95.13 of Ordinance 121, Series 2007).The purpose of the board is ensuringthat an appeals process is made availableto those people who are aggrieved byan enforcement action under the HMO.An appeal may question the adequacyof an HMPC plan and/or a penaltyimposed under the HMO. Upon receiptof an appeal, the Appeals and OverseersBoard schedules a hearing with MSDand the complainant to review the caseand offer recommendations fora solution.lsecurity measures;ltraining procedures; andlcleanup, recovery and mitigationguidelines.Additionally, it requires the businessesto post a summary of the emergencyprocedures at strategic locations, as wellas to develop and implement a formalemployee training program.Moreover, the Overseers Board servesto coordinate and integrate the policiesand procedures of the regulatingagencies with regard to applicationof the HMPC plans. In addition, theboard will review proposed amendmentsor modification of the HMO and submitappropriate recommendations to theCouncil members of the LouisvilleMetro government.Photo credit: Larry Spitzer, The Courier-Journal and The Louisville TimesMSD 2010 · Stormwater · 14


Sto r m wat e r Ma n a g e m e n tGreen and CleanMSD continues working to decreasesewer overflows that affect water quality.An essential element of both theAmended Consent Decree and pendingMunicipal Separate Storm Sewer System(MS4) permit is the development ofa comprehensive green stormwaterinfrastructure project. Similar to moretraditional storage basins, greenstormwater infrastructure helps to reducesewer overflows by infiltrating runoffdirectly into the ground and preventingentry into the system, or filtering therunoff using various techniques.One example is the Carlisle AvenueAlley Project, which includedexcavating the existing alley andreplacing the underlying soil with stone.This approach allows about an inch ofstormwater runoff to be retained byvoids in the stone aggregate andinfiltrate into the ground, rather thanentering the combined sewer system.The surface is then finished with paverblocks, as opposed to the normalasphalt surface. Furthermore, MSDhas implemented other greendemonstration projects for parking lotsat the Office of Employment andRomano L. Mazzoli Federal Building.They employ a combination ofbioswales, rain gardens and perviouspavers, along with native and/ornoninvasive plants, to maximizerainwater infiltration and absorption.MSD completed a total of 12 greendemonstration projects in 2010.Together with these individual projects,MSD developed a comprehensive greenprogram that includes incentives forprivate development to implementinfrastructure on-site, along with a draftgreen management practice manual.The formal incentives program andpractice manual will be adopted in2011, after intensive review andcomment. MSD’s overall programincludes rain gardens, bioinfiltrationswales, green roofs, pervious pavingapplications, downspout disconnections,infiltration trenches and a tree plantinggrant program. Focused green effortswill also be directed in overflow areaswhere MSD believes that there isopportunity to downsize or eliminatetraditional storage projects, such as thedrainage area for Combined SewerTo p a n d Ab ov e Left: Green construction,such as this parking development indowntown Louisville Metro,will featurenative plants in the new planting areas.This will not only look nice, but providea way to reduce the volume of stormwaterentering the combined sewer system.Ab ov e: Pervious pavers, which decreaserainwater runoff, are being utilizedin permeable alley projects and for thisparking lot in downtown Louisville Metro.Overflow 130. MSD will releasedetailed information about the greenprogram and opportunities forpartnerships in the coming year.MSD 2010 · Stormwater · 15


Sto r m wat e r Ma n a g e m e n tMS4 —Municipal Separate Storm Sewer SystemUnderstanding that the focus remainson improving waterways, MSD servesas the administrative lead for theMunicipal Separate Storm SewerSystem permit. The MS4 permit is alist of activities and tasks that MSD,Louisville Metro, Shively, St. Matthews,Anchorage and Jeffersontown mustperform during a five-year period.The Kentucky Division of Water issuesthe permit, which is designed tobenefit our waterways.MS4 permit requirements include:lPublic Education, Outreachand ParticipationlIllicit Discharge Detectionand EliminationlConstruction Site StormwaterRunoff ControlslPost-Construction StormwaterManagementlPollution Prevention/Good Housekeepingfor Municipal OperationslMonitoring ProgramIn order to implement the MS4permit, MSD and its co-permitteeshave prepared the Stormwater QualityManagement Plan document, whichdetails a description of the activitieswithin the permit. To obtain a copyof the plan, visit www.msdlouky.org.You can makea differenceby developingthe following habits:lWash your car on the lawn,rather than on the driveway.lMulch your grass clippings,and leave them on the lawn.lTarget your use of fertilizers/pesticides/herbicides on yourlawn and garden, and takeleftover chemicals to a facilitythat accepts householdhazardous waste.lSweep sidewalk or driveway dirtonto the lawn, and place debrisin the trash.lProperly dispose of your pet’s waste.MSD 2010 · Stormwater · 16


Sto r m wat e r Ma n a g e m e n tStormwater Plan ReviewWhen MSD assumed the responsibilityfor our community’s public stormwaterand Flood Protection System in 1987,it inherited a sizable backlog of drainagerequests that had been accumulatingfor a long time. The larger projects,such as new subdivisions or commercialdevelopments, are reviewed at MSD’sMain Office at 700 West Liberty Street.This review process is different fromthe Sanitary Plan Review because itcovers not only stormwater issues, butsanitary connections as well. MSD’sStormwater Plan Review Departmentis committed to addressing these issuesto ensure compliance with applicableprovisions of the following:lErosion Prevention and SedimentControl (EPSC) OrdinanceThe EPSC Ordinance is intended tocontrol soil erosion from constructionSewer surcharge basins, such as this onenear Bashford Manor Lane, reduce wetweather sewer overflows and decreasepollution in local waterways by providingrainwater storage.activities and prevent adverse impactson the natural resources of JeffersonCounty. This is accomplished by usingconstruction “Best ManagementPractices” to minimize the erosionand keep sediment from leaving theconstruction area.lDrainageEach plan is reviewed to ensure that theproject will drain properly and will notaffect neighboring properties. Some ofthe required items are proposed layoutof drainage ditches, storm sewer pipes,and existing and proposed imperviousareas that must be identified on theproposed construction plans.lSanitary Connections—Reviewof Commercial and IndustrialPlans are evaluated to ensure that asanitary connection currently existsor that a new connection can bepurchased. For new development,overall available system capacity isreviewed as well for ensuring that it iscapable of accepting the additional flow.lFloodplain OrdinanceThe Floodplain Ordinance is designedto minimize losses due to potentialeffects on upstream, downstream andadjacent properties, while maximizingthe wise and safe use of flood-proneareas. Therefore, Floodplain Ordinancerequirements must be followed.More than 2,100 plan submittals weremade, and about 900 permits were issuedin 2010. Various types of projects that weresubmitted for review include single-familypermits, small additions, renovations,demolitions, commercial developments andpreliminary plans for future development.The Stormwater Plan Review Departmentis involved in detention and retentioncredits, too. Nonresidential customersare given credits for on-site stormwaterretention or detention basins. A creditof up to 82 percent can be applied totheir stormwater bill if basins satisfy thecredit policy requirements. The creditto be applied is based on review of theapplication submitted. Currently,178 properties receive this credit.MSD 2010 · Stormwater · 17


Sto r m wat e r Ma n a g e m e n t3p mIn the Ohio Valley, a storm system canarrive and settle in for a few days, if notlonger. Regardless of the day or time,MSD is monitoring the situation—ready to deal with everything froma spring shower to a multiday deluge.Rain Event ResponseMSD staff members watch locationsthat are known, suspected or reportedto overflow during wet weather events.Pumping stations, treatment plants,manholes or other sites within thecollection system are on regularlymonitored routes.These routes are activated based ona wet weather event and the generalhistorical behavior of the knownoverflows. The following informationis included in the activation process:lActual rainfall;lPredicted rainfall;lPreceding moisture conditions;lSystem flow rates; andlRelationship to other known overflows.Once MSD is notified that an overflowmay be occurring, personnel aredispatched to the location for assessingthe situation. A control zone isestablished; the public is notified; thedischarge is addressed; and cleanup isscheduled at that time.In the past year, MSD has movedtoward using remote wireless laptopsin the field to provide real-timeaccess to data. Global positioningsystem (GPS) technology may beutilized to coordinate the dispatchof critical equipment to locationswhere a response is required. Thereconnaissance continues from thebeginning of the route and proceedsin this manner until the rainfall eventhas ended and/or overflows are nolonger evident.Snow ResponseIn 2010, MSD crews responded to14 events during which they monitored,plowed and treated the 184.7 mileswithin MSD’s designated routes. Thethree crews work round-the-clock ineight-hour shifts when necessary toensure that Louisville Metro roads areclear and safe for the community.MSD drivers and equipment are usedto assist Louisville Metro in clearing roadsof ice and snow.MSD crews inspect an overflow areaduring a rain event.MSD 2010 · Stormwater · 18


Sto r m wat e r Ma n a g e m e n tDid you know?Rain gardens benefit the community by:lCapturing stormwater runoff;lHelping keep water clean by filtering stormwater runoff before it reaches streams;lAlleviating flooding and drainage problems;lSupporting biodiversity by attracting birds and butterflies; andlHelping replenish the groundwater supply.Tests are performed to determine the effectivecapacity of the rain garden at the MSD OfficeBuilding on West Liberty Street. Rain gardenshelp to absorb rainwater and prevent runofffrom entering the combined sewer system.MSD 2010 · Stormwater · 19


Fl o o d Pr ot e c t i o n12a mAt MSD, we are constantly monitoringand testing the Louisville Metro FloodProtection System—even when theweather is dry. To ensure that thesystem is ready when the rains fall,we keep our staff on alert 24/7.Contractors install new floodwall closureson Second Street, adjacent to the KFC ®Yum! Center. The two double-swing gates,which are 16 feet tall and 33 feet wide,span the Second Street opening.The MSD Board recognizedDaren Thompson, Sewer MaintenanceSupervisor, for his efforts during anincident at Starkey Pump Station.Thompson rescued a diver,who was inspecting a dislodged gate.MSD Executive Director Bud Schardeinpraised Thompson’s quick response,which saved the diver’s life.Flood ProtectionIn 1987, MSD assumed theresponsibility of providing drainageand flood protection to most areasof Jefferson County, including theoperation and maintenance of theOhio River Flood Protection System.The system consists of 29 miles ofconcrete wall and earthen levee, almost200 floodgates and 52 street closures.Located along the system are 16 floodpumping stations, which move inlandwater to the river when the levees andfloodwalls are sealed.The U.S. Army Corps of Engineersbuilt original portions in the late 1940s,and final construction was completedin 1989. Ten of the flood pumpingstations are more than 50 years old,and they continue to operate withoriginal equipment. As time passes, thechance of equipment failure increasesthe risk of flooding to properties.Preventive maintenance has prolongedthe equipment life far beyond what wasexpected when the system was initiallyconstructed. More of these facilities willneed to be replaced as it becomes moredifficult to obtain parts and service thepumps and motors.Other mechanical and structuralelements of the Flood ProtectionSystem are crucial to protecting thecommunity during Ohio River floodingevents. Many of the floodgates,MSD 2010 · Flo o d Protection · 20operating gear and street closuresare also original parts. Failure of anyone of these components can leadto significant flooding within theLouisville Metro area.MSD began a systematic plan toupgrade the aging Flood ProtectionSystem in 2004. This year, as in yearspast, new products and technologyhave replaced critical components.All these projects must incorporatestaging and sequencing to maintain thereadiness of the facilities for respondingto a community emergency.Flood Storage BasinsMSD’s first regional flood storagebasin was built in the early 1990s,on a relatively small scale, with theconstruction of the Roberson RunStormwater Detention Basin in thePond Creek Watershed. Although theimpacts on flooding were minimal bycurrent standards, the concept of amultiuse facility, with the incorporationof walking paths around the basinlinked with adjoining residential areas,was a huge step toward MSD’s earlyoverall vision of connecting residentswith local rivers and streams. LouisvilleMetro continues this effort today withthe Waterfront Development projectsalong the Ohio River in downtownLouisville, and with the planning andconstruction of the Louisville Loop.


Fl o o d Pr ot e c t i o nOther major flood control basins inPond Creek include Vulcan Quarryon Fishpool Creek and Melco Basinon Northern Ditch. They wereconstructed as part of the federallyfunded Pond Creek Flood ControlProject, of which MSD was the localsponsor. The two basins together canstore almost 2,000 acre-feet, or 652million gallons, of stormwater. Theseefforts in Pond Creek have proven tobe invaluable during several floodingevents, safeguarding hundreds ofproperties from devastating losses.Like Pond Creek, the Beargrass CreekWatershed has a long history offlooding problems. In the late 1990s,MSD again partnered with the U.S.Army Corps of Engineers (USACE)to build a major flood control projectalong the South Fork of Beargrass Creek.This plan involved the construction ofseven flood control projects, of varioussizes and configurations, that are situatedon properties scattered throughout theHikes Lane/Buechel area.The Whipps Mill Basin, which wasbuilt in 2000, is located on the UpperMiddle Fork of Beargrass Creek in thenortheast portion of the county.It involved the construction of the firstroller compacted concrete dam thatMSD built. This 40-acre site providesprotection for hundreds of residents.MSD is again joining with the USACEas the local sponsor of a feasibility studyfor flood control in the Upper MillCreek Watershed. While this study isnot yet complete, several opportunitieshave already been identified that couldinvolve participation at the federal level.In addition, MSD is working on designcompletion for the Aluma FloodStorage Basin, which is situated betweenthe Scottsdale and Confederate Acressubdivisions and Northern Ditch. MSDhas purchased approximately 40 acres ofproperty for building this basin, whichis expected to remove more than 120properties from the 100-year floodplain.Daren Thompson inspects an impellerat the Pond Creek Flood Pump Station.MSD also considers these floodingissues during construction of othernonrelated projects. MSD recentlycompleted construction of theNorthern Ditch Interceptor Sewer,which consists of more than 2.5 milesof 84-inch sanitary sewer built alongNorthern Ditch. To ease constructiondifficulty and reduce flooding in thearea downstream, MSD increasedthe storage capacity of the channel byremoving more than 42,000 cubicyards of material from the floodwayof Northern Ditch. Nearly 8.5 milliongallons of storage volume was gainedfor floodwaters during heavy rains.The Northern Ditch storage capacity was increased by removing more than 42,000 cubic yardsof material from the floodway, which creates almost 8.5 million gallons of stormwater storage.MSD 2010 · Flo o d Protection · 21


Fl o o d Pr ot e c t i o nDevelopment in the floodplain requirestwo floodplain permits: one from MSDand one from the Kentucky Divisionof Water. MSD regulates the localpermit through the Louisville MetroFloodplain Management Ordinance.The purposes of this ordinance aremaximizing wise and safe utilization offlood-prone areas to ensure that floodlevels are not increased, and minimizingpublic and private losses from flooding.Catch Basin Cleaningand InspectionMSD has been routinely cleaning the24,646 catch basins within the combinedsewer area in this community for severaldecades. The Consent Decree dictatesinspecting and cleaning all these catchbasins as needed within a 15-monthcycle. During 2010, MSD exceededthat goal by completing 25,000inspections and cleanings.The Shawnee Golf Course is an exampleof good use of open space for the floodplain.Floodplain OrdinanceFederal, state and local regulationsadminister our nation’s floodplains. Asthe floodplain manager for LouisvilleMetro, MSD is responsible for permittingall development in the floodplain.Floodplain development is defined asany man-made change to improved orunimproved real estate, including, butnot limited to:lBuildings or other structures;lMining;lDredging;lFilling;lGrading;lPaving;lExcavating;lDrilling operations; orlPermanent materialsor equipment storage.New structures and new additions thatare located in the floodplain are requiredto have their lowest finished floor andany mechanical and utility equipmentlocated one foot above the floodelevation to achieve these objectives.The Floodplain Ordinance calls for newand substantially improved critical facilitiesand newly created lots to have accessoutside the floodplain. The ordinanceprotects blue line streams from relocation,channelization and stripping of thestream, stream banks and channel aswell. A 25-foot buffer is required to bepreserved for all blue line streams.The responsible party can be cited,and penalties can be assessed if theFloodplain Ordinance is not followed.In the past year, MSD has issued 21Notices of Violation against thosefailing to comply with the FloodplainManagement Ordinance.Furthermore, regulating developmentin the floodplain allows Louisville Metroto participate in a Federal EmergencyManagement Agency (FEMA) programcalled the Community Rating System(CRS). Participating in the CRS programand following the ordinance rules allowLouisville Metro residents to receive a25 percent discount on flood insurance.In addition to the routine cleaningprogram, MSD crews clean catchbasins regularly based upon communityrequests. In 2010, 2,282 catch basinswere cleaned due to customer requests.In response to the flood of August 4,2009, MSD started a new programto ensure that the catch basins in thehighly affected West End are sound andfunctioning as designed. This newprogram, which is called the Catch BasinLead Inspection Program, began inOctober 2009; it will continue indefinitely.The program involves flushing water intoeach catch basin to determine whetheror not it is taking water. Appropriaterepair work orders are initiated if a catchbasin is not functioning in the way that itshould. In 2010, 4,604 catch basins wereinspected as part of this program. Only4 percent, or 191, of them necessitatedadditional action beyond the inspection.Rou t i n e Cat c h Ba s i n Cl e a n i n g Ar e aLou i sv i l l eInt e r n at i o n a lAir p o r tMSD 2010 · Flo o d Protection · 22


Su p p o r t Se r v i c e sThe Ba s i c s of MSDFrom the beginning to the end ofeach day, MSD’s various departmentsare working together to address ourcustomers’ needs.Tools of TechnologyMSD strives to increase workerefficiency and productivity throughnew technologies. For almost a decade,MSD and Louisville Metro agencieshave shared infrastructure managementsoftware called Hansen. MSD utilizesthis software to maintain customerrequests and our sewer and stormwaterassets; it is used outside MSD as well forpermitting, licenses, building applicationsand other government functions. In 2010,a project was initiated to upgrade theHansen software using a newer, webbasedtechnology. This will permit greaterintegration with MSD’s other softwareapplications and provide a higher levelof customer service.In 2010, MSD implemented the rolloutof an upgraded imaging software. TheeB software is a repository containingelectronic images of all MSD’s constructiondrawings, contracts, photographs and anyother document that may be needed forfuture access. The web-based applicationallows mobile access for our field crewsthrough their vehicle-mounted computers,and engineering firms have access to ourconstruction plans. The remote accessmeans that trips to the records room canbe avoided, saving time and fuel costs.MSD also utilizes an Intranet dashboardtool designed to give the user an instantsnapshot of pumping station alarms,customer calls, rain gauge data and riverelevation. The Emergency GeographicInformation System is known as EGIS.It presents this data as an overlay ona map of the Louisville region. Thisgives MSD the ability to spot potentialproblems graphically to determineif they are occurring in a specificgeographic area or trending across thecity. EGIS allows the user to query thisdata by specific problem codes and dateranges, and then generate a report. Amap-making tool is included with theapplication, too, which helps MSD tofocus work crews and first responders inan efficient and economical manner.Laboratory ServicesCurrently, MSD laboratory operationsare housed in two facilities—the MorrisForman Water Quality Treatment Center(WQTC) Administration Building, andthe Derek R. Guthrie WQTC. Planswere approved in 2010 for a new, stateof-the-artLaboratory Services building.MSD’s laboratory furnishes full-serviceanalytical support and permit complianceanalyses for the entire District, and it isresponsible for:lllProcess control and permit complianceanalyses for Morris Forman WQTC;Daily monitoring of Louisville Green;Specialized testing (like trace metals andorganic chemicals) for treatment plants;lIndustrial compliance monitoring;lQuality Charge Testing for theIndustrial Waste Pretreatment Program;lPollutant load monitoring;lStormwater Permit Compliancemonitoring; andlConsent Decree analytical support.On the average, the laboratory performsmore than 110,000 analyses each year.Laboratory Services staff membersplay an active role in the community,and provide technical expertise tocommercial laboratories and to industryprocess engineers. Analytical servicesare offered to middle and high schoolstudents who are preparing for localand regional science fairs. In 2012,the Laboratory Services Departmentanticipates sharing the new facility withpublic outreach for middle school andhigh school students who are interestedin environmental and water quality issues.Brian Allgood performs an analysisin the MSD laboratory.MSD 2010 · Su p p o r t Services · 23


Su p p o r t Se r v i c e sThe Ba s i c s of MSDWhen working off-shift, CustomerRelations Agent Jeremiah Ballardresponds to calls for both MetroCalland MSD. MetroCall’s manager recentlyrecognized him for answering its4 millionth call.Providing GoodCustomer ServiceMSD’s Customer Relations Departmentmaintains a staff of 20 employees whowork varied shifts responding tocustomer calls and online requests24 hours a day, seven days a week.Customer calls may concern sanitarysewer and stormwater drainage services;flood protection; backups; environmentalissues; billing questions; and thenumerous programs that MSD offers,such as Plumbing Modification,Downspout Disconnection, SeniorCitizen Discount, Drought Credit,Project WIN and issues related to theConsent Decree. When a customercalls to report a problem, a departmentagent collects specifics and usesadvanced technology and mappingtools to research the issue, so that themost accurate information may beprovided to the caller. The request isthen documented and routed to theappropriate department for action.Walk-in customers receive assistance formany different issues. Staff membersreview minor plats and constructionplans of new developments to determineif the property has a property serviceconnection and to calculate any feesthat are due. Additionally, departmentemployees research drainage complaints;furnish easement information; review andprocess plumber bill reimbursements;collect various fees and payments; andhelp customers with other matters.PurchasingMSD’s procurement objective isobtaining goods and services at thelowest and best prices in a professionalmanner, using sound and ethicalbuying techniques. MSD has adoptedthe Kentucky Model ProcurementCode for all purchases.The MSD Purchasing Departmentis charged with assisting divisions insecuring goods and services at the righttime and for the right price. Personnelprocure goods and services and buy forall divisions, including—but not limitedto—chemicals, equipment and variousservices for day-to-day operationalneeds. The Purchasing staff helps withtraining classes for MSD procurementofficials with buying authority.The Purchasing Department works withdivisions for bidding and negotiating forgoods and services over $20,000. MSDposts bids exceeding $20,000 on itswebsite, and Purchasing monitors howmany companies have downloaded bids toensure that there is maximum competition.Purchasing employees contact potentialsuppliers to make them aware of biddingopportunities, and work with SupplierDiversity for conducting outreach toboth local and national minority- andwomen-owned businesses. EveryMSD department benefits from thePurchasing Department’s expertise.Purchasing Department personnelattend trade shows, seminars andproduct demonstrations, and areaffiliated with professional organizations.They meet with suppliers for discussingways to do business with MSD,and register them to receive e-mailnotification of bid opportunities.Suppliers are welcome to set upappointments for discussing theircapabilities with Purchasing staffmembers and various end users.Under the Cooperative PurchasingAgreement, the Purchasing staff hasthe capability of piggybacking offother local and state agency contracts.This provides lower prices for volumepurchases and cuts administrativecosts for the agencies. In addition,Purchasing assumes an active rolein securing not only products withrecycled content, but also those thatare environmentally friendly.Did you know?When you contact MetroCall’s 311number between 5 p.m. each weekdayand 8 a.m. the next day, you will bespeaking with MSD’s Call Center.In fact, Customer Relations alsoanswers these 311 callson weekends and holidayswhen MetroCall is closed.MSD 2010 · Su p p o r t Services · 24


Su p p o r t Se r v i c e sThe Ba s i c s of MSDFleet ServicesFleet Services is responsible for buying,maintaining and replacing approximately620 pieces of mobile equipment andvehicles, along with their associatedancillary devices and communicationsequipment. Automobiles, pickup andutility trucks, panel trucks (step-vans),dump trucks and trailers are included inthe fleet inventory. Specialty equipmentconsists of sewer vacuum and flushtrucks; cranes; portable generators andpumps; and different sizes and stylesof such construction apparatus asexcavators, backhoes and loaders.Fleet Services offers added supportduring rain events or when emergencyresponse activities are required. Fleetalso provides indirect assistance toLouisville Metro and to its motoringcitizens during snow events bymaintaining MSD’s snow removalvehicles and salt-spreading equipment.More than 7,800 work orders aregenerated on a yearly basis, with workperformed by a staff of 16 technicians;four supervisory and administrativepersonnel; and one manager. Eachone of Fleet’s technicians has attainedcertification from the National Institutefor Automotive Service Excellence (ASE).This accomplishment has resulted inearning ASE’s Blue Seal of Excellencerecognition. Noteworthy as well are seventechnicians who have reached the level ofMaster Technician status, which meanssatisfying even more rigid MSD standards.Fleet Services, which recently purchasedand implemented the FASTER FleetManagement Information System,is taking advantage of its enhancedcapabilities. Fleet’s goal is continuing toimprove work processes and efficiency.MSD’s Fleet Services maintains 620 pieces of mobile equipment.Storeroom/InventoryThe Storeroom Department, whichis part of the Physical Assets Division,is responsible for furnishing necessarymaterials and services to all MSDdivisions, while safeguarding theenvironment and promoting safe andcost-saving practices.The Storeroom team comprises10 employees, who bring more than130 years of combined experience tothis organization. The department’sprimary functions are securing andmaintaining appropriate levels ofmaterials of critical spare parts andhigh-volume commodities for optimalcost savings. Security and safetymeasures are enforced to protectemployees and the community. Theteam manages the filtration controlsfor environmental management of thedrying pit operations and drainageissues on the Central MaintenanceFacility (CMF) grounds, too. Thedepartment is additionally responsiblefor shipping and receiving, annualphysical inventory, chemical testingof environmental products, recyclingprocesses and tooling security.During the past five years, the team hasextended its service support to includepumping station upkeep and all largeand small treatment centers.This expansion has brought about adecrease in lost time for employeeswho travel from various sites to retrievematerials from Storeroom locations.Through sharing resources andestablishing standard work practices,the Storeroom team delivers neededsupplies and orders spare parts whenrequired for normal operations. Sharedinventory is now standard procedurefor all MSD locations. Single-purchasepractices are no longer the rule, therebysaving MSD and customers thousandsof dollars.MSD 2010 · Su p p o r t Services · 25


f i n a n c i a l ti m e sThe 2010 MSD Financial Report is available for viewing or downloading on MSD’s website: www.msdlouky.org.Condensed Statement of Net Assets (In thousands)F fY 2010 fY 2009 Dollar Change Percent Change FY 2008Unrestricted Current Assets $ 46,202 $ 53,342 $ (7,140) -13.4% $ 46,675Restricted Current Assets 453,803 97,291 356,512 366.4% 132,501Noncurrent Assets 1,912,731 1,916,360 (3,629) -0.2% 1,848,851Total Assets $ 2,412,736 $ 2,066,993 $ 345,743 16.7% $ 2,028,027Current Liabilities $ 11,141 $ 11,035 $ 106 1.0% $ 10,548Current Liabilities from Restricted Assets 506,480 42,461 464,019 1,092.8% 39,311Noncurrent Liabilities 1,402,319 1,456,410 (54,091) -3.7% 1,427,649Total Liabilities $ 1,919,940 $ 1,509,906 $ 410,034 27.2% $ 1,477,508Invested in Capital Assets, Net $ 450,754 $ 470,445 $ (19,691) -4.2% $ 478,833Restricted Assets, Net 455,899 100,225 355,674 354.9% 135,537Unrestricted (413,857) (13,583) (400,274) 2,946.9% (63,851)Total Net Assets $ 492,796 $ 557,087 $ (64,291) -11.5% $ 550,519Total Liabilities and Net Assets $ 2,412,736 $ 2,066,993 $ 345,743 16.7% $ 2,028,027Condensed Statements of Revenues, Expenses and Changes in Net Assets (In thousands)F fY 2010 fY 2009 Dollar Change Percent Change FY 2008Service Charges $ 168,610 $ 163,004 $ 5,606 3.4% $ 158,889Other Operating Income 2,980 4,552 (1,572) -34.5% 4,394Total Operating Revenues $ 171,590 $ 167,556 $ 4,034 2.4% $ 161,283Investment Income $ 36,045 $ 25,568 $ 10,477 41.0% $ 4,895Total Revenues $ 207,635 $ 193,124 $ 14,511 7.5% $ 166,178Depreciation Expense $ 55,417 $ 56,727 $ (1,310) -2.3% $ 55,363Other Operating Expenses 69,951 68,742 1,209 1.8% 70,457Non-Operating Expenses 71,673 72,776 (1,103) -1.5% 56,388Decrease upon Hedge Termination 58,556 - 58,556 - -Change in Fair Value—Swaps 19,889 - 19,889 - -Total Expenses $ 275,486 $ 198,245 $ 77,241 39.0% $ 182,208Net Income (Loss) before Contributions $ (67,851) $ (5,121) $ (62,730) 1,225.0% $ (16,030)Contributions 3,560 11,689 (8,129) -69.5% 15,175Change in Net Assets (64,291) 6,568 (70,859) -1,078.9% (855)Beginning Net Assets 557,087 550,519 6,568 1.2% 551,374Ending Net Assets $ 492,796 $ 557,087 $ (64,291) -11.5% $ 550,519Gross Service and Administration Costs (In thousands)FY 2010 FY 2009 variance Percent Change fY 2008Labor $ 52,945 52% $ 49,354 52% $ 3,591 7.3% $ 49,431Utilities 11,879 11% 10,818 11% 1,061 9.8% 12,989Materials and Supplies 9,031 9% 8,742 9% 289 3.3% 8,707Professional Services 2,363 3% 2,730 3% (367) -13.4% 3,126Maintenance and Repairs 8,847 9% 9,675 10% (828) -8.6% 8,926Billing and Collections 4,461 4% 3,623 4% 838 23.1% 5,318Chemicals 4,781 5% 4,372 5% 409 9.4% 3,805Fuel 1,318 1% 1,315 1% 3 0.2% 1,344Biosolids Disposal 2,186 2% 2,063 2% 123 6.0% 1,661All Other 3,638 4% 2,817 3% 821 29.1% 2,800Gross Service and Administration Total $ 101,449 100% $ 95,509 100% $ 5,940 6.2% $ 98,107MSD 2010 · Fi n a nc i al s · 26


f i n a n c i a l ti m e sMSD Customer Growth (In thousands)MSD’s net assets decreased by $64.3 million to$492.8 million in FY 2010. This changeis due to a $78.4 million decline in fair valueof various swap agreements. During 2010,MSD implemented the GovernmentalAccounting Standards Board statementno. 53 that requires changes in swap valuesto be reported in its financial statements,which—in turn—affected MSD’s net assets.25022520017515012510075502502001 2002 2003 2004 2005 2006 2007 2008 2009 2010Total Operating Revenues as of June 30, 2010,were $171.6 million, compared with $167.6million for the same period last year, which isan increase of $4 million, or 2.4 percent. Thisincrease in operating revenues was primarilydriven by a Board-approved rate increase of6.5 percent on wastewater and stormwater feesthat became effective August 1, 2009. MSDrecorded a net operating income of $46.2million, compared with $42.1 million inFY 2009, which is an increase of $4.1 million,or 9.8 percent. Increases in service charges of$5.6 million from FY 2009 levels resulted inthis change. In FY 2010, net cash providedby operating activities decreased slightly from$99.9 million in FY 2009, to $99.2 millionin FY 2010.During an MSD Board meeting, Executive Director Bud Schardein presenteda plaque, received from the EDGE OUTREACH Clean Water Ministry,thanking MSD for its contribution toward the entity’s provision offour water-purification systems to the people of Haiti after the devastatingearthquake. Each purification system furnishes clean water to thousandsof people per day.MSD’s total gross capital assets increasedby $158 million in FY 2010. Major additionsinclude the completion of $91.9 millionof sewer line installations and $27.3 millionof stormwater drainage facilities.MSD 2010 · Fi n a nc i al s · 27


Diversity at Wo r kAwa r d s an d Re c o g n i t i o nSupplier DiversityFY 2010, Ending 06/30/10Construction ExpendituresMBE$3.7 MWBE$1.4 MOTHER$15.8 MPROFESSIONAL SERVICES ExpendituresMBE$3.2 MWBE$1.8 MOTHER$16.4 MReceived in 2010Kentucky Society of Professional EngineersLouisville and Kentucky ChapterslYoung Engineer of the Year Award:Justin Gray, Senior Technical Services EngineerKentucky-Tennessee Water Environment AssociationlOperational Excellence Awards:Bancroft, Berrytown, Cedar Creek, Chenoweth Hills,Chenoweth Run (Lake Forest), Derek R. Guthrie, Floyds Fork,Glenview Bluff, Hite Creek, Hunting Creek North, HuntingCreek South, Jeffersontown, Ken Carla, Lake of the Woods,McNeely Lake, Shadow Wood, Silver Heights, Starview Estates,Timberlake, YorktownlOutstanding Overflow Abatement Award:PURCHASING ExpendituresMBE$2.1 MWBE$3.3 MOTHER$32.1 MBeechwood VillageLandmarks of Excellence,Public Relations Society of America (PRSA) AwardslIris Award (first place) for overall Annual Reportin the Publications CategorylAward of Merit (second place) in the Writing CategoryWBE— Woman Business EnterpriseMBE—Minority Business EnterpriseMSD Employee Data—628 Total EmployeesMSD WorkForce by Age60+ 20-2930-3950-5940-49MSD WorkForce by GenderWomenMenMSD WorkForce by Race/Ethnicityfor the MSD 2009 Annual ReportThe National Association of Clean Water Agencies(NACWA) Peak Performance AwardslGold Awards:Bancroft, Berrytown, Cedar Creek, Chenoweth Hills,Chenoweth Run (Lake Forest), Glenview Bluff,Hunting Creek North, Hunting Creek South, Jeffersontown,Lake of the Woods, Shadow Wood, Silver Heights,Starview Estates, YorktownlSilver Awards:Derek R. Guthrie, Floyds Fork, Hite Creek, Ken Carla,McNeely Lake, Morris Forman, TimberlakeTri-State Minority Supplier Development Council(TSMSDC)lCorporation of the YearU.S. Government Finance Officers AssociationlCertificate of Achievement in Financial ReportingNonminorityMinorityto MSD Finance DivisionUniversity of LouisvilleJ. B. Speed School of Engineeringl2010 Professional Award in Engineering:Saeed Assef, Director of Infrastructure and Flood ProtectionMSD 2010 · Diversity/Awa r d s · 28


MSD Bo a r dMSD’s Annual Veterans Day ObservanceAbove: The Louisville Metro PoliceDepartment color guard presentedthe flags under the direction of MSDemployee, former color guardsmanand military veteran Lopez High.Below: We salute employee KevinKaufman (right), who is currentlyon active duty in Afghanistan.Since 2005, MSD has celebratedVeterans Day by honoring itsemployees who have served—orcurrently are serving—in the UnitedStates armed forces. ExecutiveDirector H. J. Schardein Jr. officiatedat the 2010 recognition event as hehas done every year, offering remarkswith respect to the tremendoussignificance of military service.This year’s recognition includeda memoir of the “forgotten” orKorean War. In addition, militaryemployees who passed away duringthe last year were remembered.MSD is extremely grateful for, andproud of, its employees who havesacrificed through theirU.S. military service.Robert Bates,employee andveteran, capturesparticipants’attention as heshares a reflectionon the “forgotten”or Korean War.MSD was created in 1946 as a public body corporate andsubdivision of the Commonwealth of Kentucky. MSD hascomplete control, possession and supervision of the sewerand drainage systems within the majority of Louisville Metro,which now comprises all of Jefferson County, Kentucky.Chapter 76 of the Kentucky Revised Statutes authorizesMSD to construct additions, betterments and extensionswithin its service area and to recover the cost of its servicesin accordance with rate schedules adopted by its Board.MSD is considered a component unit of the Louisville-Jefferson County Metro government. The Louisville MetroMayor appoints, with the approval of the Louisville MetroCouncil, the eight members of MSD’s governing Board.The Board—which has statutory authority to enter intocontracts and agreements for the management, regulationand financing of MSD—manages its business and activities.The Board has full statutory responsibility for approvingand revising MSD’s budgets, for financing deficits and fordisposition of surplus funds. MSD has no special financialrelationship with the Louisville Metro government; however,effective July 1, 2006, MSD began providing free sewer anddrainage services to Louisville Metro. The value of theseservices in 2010 was $3.3 million.Each member of the Board represents a state senatorialdistrict in the Louisville Metro area, and not more than fiveof the eight members can represent one political party.Board members, who are eligible to serve three-year terms,are eligible for reappointment.YMCA Adult Black AchieversDaymond Talley and Yvonne (Bruce)Austin were chosen as MSD’s 2010Adult Black Achievers.MSD has been a sponsor of the YMCABlack Achievers Program for manyyears. The core purpose of Adult BlackAchievers is working in partnershipwith parents to mentor their youth in amultitude of career aspirations comprisingthe arts, business, communications,computers, education, engineering,health, medicine, hospitality, law andgovernment. Each year, MSD selectsemployees based on their own personaltrack record of faithful service to the community at large and tothe company. Daymond Talley and Yvonne (Bruce) Austin werechosen as MSD’s 2010 Adult Black Achievers.Beverly A. WheatleyChair until July 2010Arnold J. Celentano, PEMarvin D. StacyAudwin A. HeltonVice Chair, and electedChair July 2010Jerome L. ClarkCharles E. Weiter, PEMartin D. HoehlerElected Vice ChairJuly 2010Benjamin K. RichmondMSD 2010 · Awa r d s/Bo a r d · 29


MSDMetropolitan Sewer DistrictPresorted Sta n d a r dUS Po s ta g ePAIDLo u i s v i l l e, KYPe r m i t No. 879700 West Liberty StreetLouisville, KY 40203-1911Customer Relationswww.msdlouky.org502-587-0603LOJICwww.lojic.org502-540-6000Louisville Greenwww.louisvillegreen.com502-587-0603MSD Facility Tourswww.msdlouky.org502-587-0603This year’s report was written by the followingMSD committee members:Pat Kirk - ChairBecky BennettRobin BowlingLeisa CallowaySteve EmlyJustin GrayTom HarlowLoren LevitzPaul Meyer - MSD Photographer *Dana PriceDaymond Talley* MSD facilities and employees; local shots.This annual report is printed on New Leaf Primavera Gloss, made with 80 percent recycled fiber,61 percent post-consumer waste, elemental chlorine-free, and manufactured with electricity thatis offset with Green-e ® certified renewable energy certificates. By using this environmentalpaper, MSD saved the following resources:greenhousetrees water energy solid waste gases22 10,431 7 643 2,166fully grown gallons million BTUs pounds poundsCalculations b ased on research conducted by Environmental Defense Fund and other members of the Paper Task Force.© 2011 Louisville and Jefferson County Metropolitan Sewer District. All Rights Reserved.(6,000) 06/11

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