Cultural and Linguistic Competency Toolkit - Family PACT

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OVERVIEW• The results do not need to be reported to Family PACT.Cultural and Linguistic CompetencySelf-Assessment Survey for Family PACT ProvidersThis easy-to-use survey was designed to be filled out by all staffmembers of a Family PACT office or agency. The administrator ofthe survey should:• Copy enough surveys for the staff participating in thesurvey.• Distribute the survey at a staff meeting or other forum.• Allow staff to complete and return the form anonymously.• Compile and analyze the data and present the results at astaff meeting.• Create a strategic plan for improvement.Tip : The survey can be adapted to an online format that staff cancomplete online. You can provide staff with access to a computer,work time to fill it out, and a private space to ensure anonymity.Understanding Your ResultsThis section explains step by step how to analyze your results. Itwill help you:• Compile and analyze survey results.• Prioritize needed changes.OFP CONTRACT 08-85547PREPARED BY CFHC© 20128
OVERVIEWDeveloping a Strategic PlanThis helpful section outlines possible strategies you can use increating a plan to improve the cultural and linguistic competencyof your staff and the way your agency functions. Use this sectionto:• Identify practical activities for reaching your objectives.• Create a strategic plan for enhancing the way you serve yourclients.• Identify and modify existing policies that address yourproposed activities, or create new ones to assist you incarrying out these activities.OFP CONTRACT 08-85547PREPARED BY CFHC© 20129
Page 1: OFFICE OF FAMILY PLANNINGCALIFORNIA
Page 4 and 5: IntroductionThis Toolkit on Cultura
Page 6 and 7: PREFACE• Understanding Your Resu
Page 10 and 11: OVERVIEWResourcesThis section provi
Page 12 and 13: DEFINITION OF CULTURAL ANDLINGUISTI
Page 14 and 15: Cultural andLinguistic CompetencySe
Page 16 and 17: INSTRUCTIONS FOR ADMINISTERING THES
Page 18 and 19: INSTRUCTIONS FOR ADMINISTERING THES
Page 20 and 21: Sample Letter to StaffDear [Agency
Page 22 and 23: Section One: Training and Staff Dev
Page 24 and 25: Section Three: Health EducationFor
Page 26 and 27: Comments:We appreciate your feedbac
Page 28 and 29: Sección Uno: Capacitación y desar
Page 30 and 31: Sección Tres: Educación de SaludP
Page 32 and 33: Comentarios:Agradecemos sus comenta
Page 34 and 35: OFFICE OF FAMILY PLANNINGCALIFORNIA
Page 36 and 37: Understanding Your ResultsThis port
Page 38 and 39: Example:RECORDING YOUR RESULTSOFP C
Page 40 and 41: RECORDING YOUR RESULTSQuestion 3 wi
Page 42 and 43: RECORDING YOUR RESULTSSTEP 6: Recor
Page 44 and 45: RECORDING YOUR RESULTSSTEP 8: Count
Page 46 and 47: RECORDING YOUR RESULTSSTEP 11: Add
Page 48 and 49: Understanding Your ScoresSection On
Page 50 and 51: UNDERSTANDING YOUR SCORES• This p
Page 52 and 53: UNDERSTANDING YOUR SCORES8-10: If y
Page 54 and 55: UNDERSTANDING YOUR SCORES• Share
Page 56 and 57: Strategies for Improving Training a
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STRATEGIES FOR IMPROVING TRAININGAN
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STRATEGIES FOR IMPROVINGAGENCY CAPA
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STRATEGIES FOR IMPROVINGHEALTH EDUC
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STRATEGIES FOR IMPROVINGADMINISTRAT
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USING THE STRATEGIC PLAN FORMOFFICE
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OFFICE OF FAMILY PLANNINGCALIFORNIA
Page 70 and 71:
ResourcesHere are a number of websi
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CULTURAL COMPETENCYArticles and Man
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Health LiteracyHelpful WebsitesAmer
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HEALTH LITERACYPfizer Clear Health
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HEALTH LITERACYClear Language Group
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INTERPRETATIONArticles or ManualsTh
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INTERPRETATIONLanguage Line Service
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OUTREACH AND ACCESSArticles, Books
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OUTREACH AND ACCESSMeeting the Fami
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