2 years ago

Exceed with COLT COLT Hosted Services ... - Datatel Networks

Exceed with COLT COLT Hosted Services ... - Datatel Networks


COLT Total PlusExceed with COLTEnterprise-grade IT infrastructures for midsize businessesCOLT Total Plus is a complete portfolio of IT operation,security, applications and maintenance services.Total Plus enables managers and owners of midsizebusinesses to focus entirely on running their businesswithout the need to allocate time to IT infrastructureissues. COLT is the only service provider offeringoperational IT services to midsize businessesover an owned and managed pan-European network,making enterprise-grade IT infrastructures availableto smaller organisations.> Provides a dedicated business unit set up toentirely develop and manage midsize businesses’IT installations> Enables you to enjoy the IT reassurance and securityuntil now only enjoyed by large corporations> Comes at a fixed monthly cost, regardless of thenumber of technical incidents or support calls> Offers to midsize businesses a depth and breadth ofexpertise that would be near-impossible to retain onan in-house basis> Provides advanced, proactive security that properlysafeguards IT infrastructures> Takes away the pressure to be on top of all aspectsof technology> Provides a pick-and-mix service – you choosefrom seven main areas to match the exact ITsupport requiredReliable cost structureTotal Plus is purchased on a per-user, per-month basis,enabling you to reliably predict your IT costs. Total Plusworks with you to develop your IT strategy and plan forinvestments and upgrades.Messaging optionsTotal Plus provides a Microsoft Exchange 2003 mailboxfor each user, which includes e-mail, shared calendar andcontacts, tasks and notes. Users will have access via aMicrosoft Outlook ® client and OWA, as well as throughoptions such as mobile access via RIM ® BlackBerryand remote access using Micrsoft Terminal Servicesor a personal VPN client.Network monitoring and data backupCOLT Total Plus analysts monitor your network connectionson a 24x7 basis. PCs, servers and data are backed up dailyto redundant, secure, mass-storage devices within COLT’sstate-of-the-art data centres.SecurityTotal Plus provides a number of security safeguards,including anti-virus software and spam protection. Accessto the Internet is via the four-layer security architecture.Customised helpdeskUsers are provided with a freephone number to accessthe Total Plus helpdesk, Monday-Friday 07.00-19.00.Extended helpdesk access is available for weekendsor out of hours at additional cost.> Supports a standard PC image ofMicrosoft ® Windows ® XP Professional, MicrosoftOffice 2003 Standard Edition, Adobe ® Acrobat ® andWinZip ® and a standard server image of Windows2003 serverData Voice Managed Services

®COLT Total PlusExceed with COLTCOLT Total Plus serviceinfrastructure> Full system resilience between twogeographically diverse COLT data centres> Full communication resilience through diverseTier-1 Internet connections> Multiple monitoring and management systemsfor services and communications> Four-Layer security architecture using multiplesecurity solutions> Multi-layer virus protection> Comprehensive backup and restore solutionsOffice> Fully configured equipment fromleading manufacturers– Desktops and laptops– Servers– Network printers> Wired and wireless LANs> Broadband connectivity> Business software– Microsoft ® Windows ® XP Professional– Microsoft Exchange 2003– Microsoft Office 2003– Microsoft Windows 2003 Server– Common business applications> Patch management> Off-site backup/restore of all user dataon PCs and serversFirewallInternetService desk centre> Proactive and reactive problem management andresolution, manned by highly trained experts> Freephone and e-mail problem-reporting facilities> Historical information on all end-users andworkstations to provide superior customer care> Full asset management for all customer services,systems and applications> Calls answered immediately by highly trained,knowledgeable professionals> Remote connectivity to users’ PCs fortroubleshooting and resolution of problems> Proactive monitoring of services, serversand network printers> 24-hour seven-days-a-week monitoring> Daily backups to secure encryptedstorage servers> Expert engineering team for troubleshootingcomplex problems> Collocated in a highly secure facilitySecurity> Next-generation specialised SecurityOperations Centre (SOC)> Four-Layer-security architecture design> High-availability infrastructure and facilities> Advanced firewall system> Deployment of latest security technology> Full anti-virus outbreak prevention and control> State-of-the-art anti-spam> Proactive monitoring and containmentof security eventsRemote users> Remote access service based on the latestin virtual private network (VPN) technology> Home and roaming user support> Worldwide dial-up services at local phonecall costs> BlackBerry e-mail - Tel. 0845 310 0083 ~ Fax. 0845 310 0084

Exceed with COLT NGN Architectures, VoIP Security and Protocols
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