to using your Nokia 3120 - Orange

ensure your phone is secureensure your phone is secureOrange CareLife's difficult enough, without having toworry about the expense and hassle ofreplacing your phone.With Orange Care you get:■ Worldwide cover for 12 months againstloss, theft, accidental or maliciousdamage and handset breakdown.■ A replacement phone of the samemodel despatched within 24 hours ofour acceptance of your claim, to anyUK address.■ The same number and the same serviceon your replacement Orange phone thatyou enjoyed on your old one, so you'renever out of touch for long.■ Great value cover for £5 per month.To get Orange Care call 150 free from yourOrange phone if you pay monthly, or 450 ifyou are a pay as you go customer.N o t e: Orange Care includes insurance andwarranty which is subject to terms andconditions and exclusions as stated inChapter 12. You should read these care f u l l y.p rotecting your phoneAccidents happen - which is why we offerOrange Care. However, we do ask thatyou take good care of your phone andfollow just a few basic steps to help protectyour phone:■■■■■Don't leave your phone unattended in apublic place.Don't leave your phone in a vehicle.If this can't be avoided, please makesure it's locked in the boot or locked inthe glove compartment.Never loan your phone to someone else.Don't leave your phone on transport, forinstance buses, planes or trains.how to claim:■■■■■Report the loss, theft or damage toOrange as soon as possible, but in anyevent within 24 hours of discovery.Loss, theft or malicious damage claimsmust be reported to the policeimmediately (or as soon as possiblewithin 24 hours of discovery).To make a claim or to have your phonebarred to prevent unauthorised usesimply call Orange customer services.To speed up your claim make a note ofthe key facts before calling, eg, time oftheft, where you lost it, how it gotdamaged and what the damage is,steps taken to recover your phone andany other relevant details. You mustprovide any assistance and/orinformation that Orange reasonablyrequests in connection with thereplacement of your phone.Remember, if your phone is stolen ormaliciously damaged we need a crimereference number or a lost propertynumber if it is lost.■■Once your claim is accepted and theadministration fee of £15 is paid, Orangewill despatch your replacement phone.Please see the Orange Care terms andconditions for more information.Small Business customers opening anOrange account receive Orange Carefree of charge for the first 12 months.Small Business customers will receive afree replacement for their lost, stolen anddamaged phones, sent out within 24hours of our acceptance of your claim.m a n u f a c t u re r ’s warrantyIf you do not have Orange Care you stillreceive a 12-month manufacture r ’s warrantywhich covers you against phone faults.Please call 08700 555 777 for more details.9091