Florida's Emergency Medical Services Strategic Plan

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Goal 3:Improve customer satisfactionthrough injury prevention, publiceducation and knowledge of the EMSsystem.(Customers defined by the EMS agency).Goal Owner: EMSAC PublicInformation Education and Relations(PIER)CommitteePhoto courtesy of Julie Bacon – 2009 EMSC Read for Health Program14
Objectives Measure(s) Strategies Lead Resource Timeline3.1: Provide injuryprevention programsto the public3.2: Improvecustomer satisfactionby increasingparticipation by localquality managersin statewide EMSactivitiesIncrease by 5% the number ofeducational programs provided tothe public through EMS/fire agenciesReduce the number of hospital EDvisits caused by injuriesData Source: AHCATop 5 injuries: falls, motor vehicle/pedestrian, bicycle safety, drowning/water safety, fire/burnsReduce the number of motorcyclecrashesEstablish baseline list of currentattendance and participation of localquality managersIncrease attendance andparticipation in quality managementactivities on a state levelIdentify funding sources, resources and partnershipsLook at alternative distribution mechanismsResurvey EMS agencies and increase response ratePartner with Access to Care Committee, Office of Trauma, the Office of InjuryPrevention, and the DOT to obtain stats, provide programs, and improve theallocation of resources for these programsDevelop a central repository of injury prevention projects and programs by EMS andTrauma CentersDevelop a measurement tool to determine the effectiveness of injury preventionprograms in reducing injuries, and reducing emergency department (ED) visitsIdentify injury prevention programs and opportunities for the general public bymaking them available to any agency in the stateProvide public injury prevention/educational programs directed towards the top fiveinjuries in Florida by working with EMS agencies to start or expand injury preventionprograms in their areasAct as a resource for injury prevention programs throughout Florida- data source:Office of Injury PreventionWork with the Office of Injury Prevention and the Injury Prevention Advisory Councilto identify number of hospital ED visits caused by injuries and partner with them topromote educational programsQuality managers will query EMS providers to develop a list of agency personnelwho perform quality management activitiesQuality managers will review past, present, and future meeting attendance list tocreate baseline attendance numbersQuality managers will reach out to colleagues on the provider level to encourageand motivate participation in state activitiesQuality managers will host a pilot one day seminar on current day strategies forimproving customer satisfaction at the provider levelEMSAC PIERCommitteeQualityManagersEMSC AdvisoryCommitteeDOTMotorcycle SafetyCoalitionFlorida InjuryPrevention AdvisoryCouncilOffice of InjuryPreventionEMSAC Access to CareCommitteeFlorida EmergencyNurses Association(FENA)United StatesLifesaving Association(USLA)National Oceanicand AtmosphericAdministration(NOAA)Medical CareCommitteeOngoingOngoing3.3: Identify, educateand partner with allstakeholders(i.e. patients, healthcare providers, andhospitals) on Access toCare while continuingto share best practicesto all EMS providerswithin the state% of EMS agencies that haverepresentation on hospitalcommitteesReduction in ED overcrowdingReduction in unnecessary ED visits(define unnecessary or non-criticalconditions and reduce number ofthose visits)Identify top three issues affecting access to care and develop measurement tool toestablish baseline for improvementSurvey EMS agencies to determine how many have representation on hospitalcommittees. Note: Joint Commission on Accreditation of Healthcare Organizations(JCAHO) does not require, but is a positive point in the accreditation processPublish the current Prehospital Best Practices paper and use it as a tool to educate allstakeholdersPublish paper from the emergency nurses’ perspective on ED overcrowding,including impact to ED due to Baker Acts (BA52) and psychiatric emergencies (lack ofplaces to send BA52s)Utilize mechanisms such as the quarterly EMS newsletter, BEMS website, andFLEMSCOMM to share best practices that are evidence and outcome basedIdentify funding mechanisms to support health fairs, statewide PSA, and share bestpractices for health fairsDevelop template letter for each EMS agency to send to their respective hospitaladministratorsEducate the public about ambulance and ED usePublish/email quarterly/biannual report on hospitals and send to hospitaladministrators (Phase II of objective 6.3)EMSAC Accessto CareCommitteeFlorida HospitalAssociation (FHA)PIERFlorida Association ofEMS Medical DirectorsOffice of TraumaOffice of InjuryPreventionFENAOngoing15
Page 4 and 5: Message from theStateSurgeonGeneral
Page 6 and 7: ExecutiveSummaryPhoto courtesy of L
Page 8 and 9: About theEmergencyMedicalServicesAd
Page 10 and 11: Why StrategicPlanning?Strategic Pla
Page 12 and 13: 2010-2012EMSStrategicPlanGoals and
Page 14 and 15: Goal 2:Improve EMS data collection
Page 18: Goal 4:Improve EMS workforce educat
Page 21 and 22: Objective Measure(s) Strategies Lea
Page 26 and 27: Goal 7:Assure the EMS Systemis prep
Page 30 and 31: Goal 8:Maintain an accident-freeenv
Page 34 and 35: Goal 9:Increase access to care by i
Page 36 and 37: Goal 10:Improve consistency, effici
Page 38: Objectives Measure(s) Strategies Le
Page 41 and 42: Acknowledging OurPartnersAccess to
Page 43 and 44: ObjectivesSpecific and measurable t
Page 45 and 46: FDLE - Florida Department of LawEnf
Page 47 and 48: Summary: FL ASTNA endorsesminimum e
Page 49 and 50: Photo Courtesy of Leon County EMS -
Page 52: Florida’s Emergency Medical Servi

Florida's Emergency Medical Services Strategic Plan

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