Return Material Authorization - Blonder Tongue Laboratories Inc.

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Return Material Authorization - Blonder Tongue Laboratories Inc.

Blonder Tongue Return Material Authorization PolicyA Return Material Authorization (RMA) Number Is Required On All Product Returns(Regardless if Product is Being Returned for Repair or Credit)Product Received at the Blonder Tongue FactoryWithout an RMA Number will be Returned to SenderRMA numbers must be used when returning product for credit or repair. Use of RMA numbers willensure efficient processing. When returning product to Blonder Tongue, please follow the simplesteps below (in the order that they appear):SERVICE REPAIRS ONLY1. Fill out the Product Return Authorization Form indicatingproduct information. Repair items do not require originalinvoice information, but it is helpful in determining warrantyeligibility.2. Contact Blonder Tongue Service Department in one ofthree ways:1) e-mail to: returns@blondertongue.com(recommended method) Include all of the informationfrom the Product Authorization Form. or,2) Fax the Product Authorization Form to:1-732-679-4022 or,3) Call Blonder Tongue Service Department at:1-800-523-6049; Ext. 42563. After completing Steps 1 & 2, an RMA number will beassigned to you.4. Securely pack the product and mark the box with your RMA#. If shipping multiple boxes, all boxes should be markedwith the RMA #. The RMA # must be placed near yourreturn address in large, bold print (approximately 2" inheight). Please see the address label below as an example ofthe relative size and location of the RMA #.Sample Address Label with RMA #John SmithABC Company123 Smith StreetAnytown, USA 00000RMA#1234CREDIT RETURNS ONLY1. Fill out the Product Return Authorization Form indicatingproduct information. Product being returned for creditmust include original invoice information.2. Contact Blonder Tongue Customer Service in one oftwo ways:1) Fax the Product Authorization Form to:1-800-336-6295 or,2) Call Blonder Tongue Customer Service at:1-800-523-60493. After completing Steps 1 & 2, an RMA number will beassigned and emailed to you.4. Securely pack the product (in the original box, if available)and clearly mark the outside of all packing boxes with theRMA #.5. An RMA # is void if product is not returned within60 days of issue date.Sample Address Label with RMA #John SmithABC Company123 Smith StreetAnytown, USA 00000RMA#1234BLONDER TONGUE LABORATORIES, INC.ONE JAKE BROWN ROADOLD BRIDGE, NJ 08857ATTN: Attn: PRODUCT RETURNS FOR SERVICEBLONDER TONGUE LABORATORIES, INC.ONE JAKE BROWN ROADOLD BRIDGE, NJ 08857ATTN: Attn: PRODUCT RETURNS FOR CREDIT5. Send your returns to:Blonder Tongue Laboratories, Inc.One Jake Brown RoadOld Bridge, NJ 08857Attn: Product Returns6. All shipments are to be pre-paid by the sender. No COD’s will be accepted.


Blonder Tongue Return Material Authorization (RMA) FormService Repair PolicyBlonder Tongue product may bereturned for repair under the followingconditions:1. Please contact Blonder TongueService Dept. to obtain an RMA #.2. Please supply requested informationto verify warranty coverage.Any shipments received by BlonderTongue without an RMA# will berefused.Company:Address:Contact Name:City: State: Zip Code:Phone #: Fax #:email address (if applicable):RMA#____________(To be supplied by Blonder Tongue)Date ____________Credit Return PolicyBlonder Tongue products may be returned forcredit under the following conditions:1. Products are unused, undamaged, and inoriginal boxes.2. Products must be accompanied by adollar (new purchase) for dollar(credit return) replacement order.3. Products were purchased within oneyear from credit return date and arecurrent production items.4. Products are subject to a 12% restockingcharge.5. Products that are custom made aresubject to an additional charge forconversion of not less than 20% andnot more than 50% of the FFP price.6. Products that require factory repackingare subject to an additional 10% chargefor material and labor.7. Please contact Blonder TongueCustomer Service to obtain an RMA #.Any shipments received byBlonder Tongue without anRMA # will be refused.Note: Products that are judged by Blonder TongueLaboratories, Inc. upon receipt as being unacceptable forcredit shall be returned to sender.SHIPPING INSTRUCTIONS1 Make Sure to Obtain an RMA #and Clearly Mark the Outside of AllPacking Boxes with the RMA #.2 Ship Only Items Authorized3 Enclose Packing Slip & ProductReturn Authorization Form4 Ship Prepaid Only to:ATTN: PRODUCT RETURNSBlonder Tongue Labs, Inc.One Jake Brown RoadOld Bridge, NJ 08857Reason For Return (Check One) Return for Credit ❒ Repair ❒BT P.O. # P.O.Qty. Stock No. Description (Required) DateReason why product is being returned:Customer Signature:For Credit ReturnsFax Customer Service: 800-336-6295☞ IMPORTANTDateFor RepairsFax Service: 732-679-4022Original product invoice date(s) cannot exceed 12 months.RMA VOID if not used within 60 days from issue date.

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