Update Weekly - DFDS

Update WeeklyFor the DFDS GroupNo. 21 / 24 May 2013The red lines show DFDS’s new Baltic Searoutes, which will ensure additional capacity toKiel-Klaipeda and both higher frequency andcapacity to Russia. “The new route connects StPetersburg/ Ust Luga with all our Baltic ports,”says Vice President Anders Refsgaard, BU Baltic.DFDS expands Baltic networkAs you could see from the Q1 results, we are enjoying continued growth in volumes inthe Baltic Sea, where VICTORIA and REGINA SEAWAYS are fairly full on their six weeklysailings between Kiel and Klaipeda. There is also a need to adapt our services forRussia, where more ro-ro capacity is needed rather than the rail capacity we offerthrough VILNIUS SEAWAYS from Sassnitz. "We therefore decided to change the sailingpattern last week by putting the CLIPPER POINT and BOTNIA SEAWAYS ro-ro ships intoservice in a route structure that connects Kiel, Klaipeda, St Petersburg and Ust Luga.This provides a wide range of great benefits: We get two extra weekly departures atKiel-Klaipeda. We gain a new route between Klaipeda and St Petersburg/ Ust Luga andwe have increased both ro-ro capacity and frequency between Germany and Russia.Another great benefit will be that we are connecting St Petersburg and Ust Luga with allour Baltic ports via our network hub in Klaipeda. It will be a big challenge for our staff inGermany, the Baltic countries and Russia to attract the additional volumes required forthe extra capacity," says VP Anders Refsgaard.(read more on p.2)30,000 fans travel with DFDS DFDS Logistics at Hi-tech summit Meet the team from ParisPage 2: German football fans & players willtravel via DFDS for Champions League Final.Page 2: DFDS Logistics met with electronicscompanies at a summit in Amsterdam.Page 5: Staff from BU France & Med. met withPeder Gellert in their new offices in Paris.

No. 21 / 24 May 2013 | 2CLIPPER POINT has been chartered for the route, but will be replaced by an ice-classvessel before the winter. BOTNIA SEAWAYS has adapted its sailings between Kiel andSt Petersburg to the new route structure by additionally calling at Klaipeda. VILNIUSSEAWAYS will be transferred to other duties.The Bayern München team bus arrived at DFDSSeaways’ terminal in Dover on Thursday morning.Approximately 30,000 fans and the BorussiaDortmund team will also take our Channel ferries enroute to London for the Champions League Finalmatch.30,000 football fans travel with DFDSTomorrow will be a unique event in German football history: Two German clubs willcompete in the Champions League Final: FC Bayern München and Borussia Dortmund.The Wembley Stadium in London is expected to be packed with German supporters andthe rush for places on the ferry and coaches has been tremendous. In order toaccommodate the transportation of all those fans and football players, our passengerteam in Hamburg has organised transportation to the UK via our Channel routes. “Thisweekend, DFDS Seaways will bring 30,000 football fans to the UK and back. That’sabout 20,000 individual travelers and over 100 buses from tour operators. And eventhe FC Bayern München team bus, the Borussia Dortmund team bus and three buseswith youth players will travel on DFDS’ Channel ferries,” says Christoph Knobloch,Passenger Director Germany. There will also be a special departure from Dover toDunkerque at 2:00 AM on 26 May. "It has been a huge and exciting job for us all toarrange these trips. I would like to thank our colleagues on both sides of the Channel, onthe ferries and in Hamburg for their cooperation so far. Well done!” says Christoph.DFDS represented at electronics summitDFDS Logistics participated in the 2013 Hi-Tech & Electronics Supply Chain Summitthat took place over two days in Amsterdam last week. It is the main annual gatheringof supply chain and logistics professionals who represent European electronicsmanufacturers. Steve Dolmor, UK Key Client Manager, and Dick van Herwaarden,Director Sales Continent, represented DFDS Logistics. “The event provides a goodopportunity to meet with logistics purchasers from such companies as Panasonic,Nikon, Lenovo, Philips, Epson and Samsung. We also got in contact with some largefourth-party logistics (4PL) providers in the electronics business. The meetings resultedin a couple of interesting leads that we will follow up on in the near future,” says Dickvan Herwaarden.In the picture: UK Key Client Manager for DFDS Logistics, Steve Dolmor (standing on theleft) with two visitors..

No. 21 / 24 May 2013 | 3Inspectors from the Danish Maritime Authoritycongratulate Captain Flemming Langballe onthe successful certification.CROWN awarded first Maritime LabourConvention certificateFollowing a two-day inspection and audit CROWN SEAWAYS became the first passengership in Denmark to be certified according to the new Maritime Labour Convention at1200 today. The MLC is a new international convention which regulates all conditionson board for the crew and which is intended to improve conditions for the crew, bothoperationally and for ship design. The MLC comes into force on 20 August 2013 and theentire world fleet must be certified by then. This has placed great pressure on theauthorities and the certifying bodies to put the legislation and processes in place sothat DFDS could implement the necessary measures and have the certification processplanned for all ships. The preparation of all systems and procedures has taken place inclose cooperation between Crewing and Marine Standards, but Captain FlemmingLangballe and the entire crew of CROWN SEAWAYS must be highly complimented forimplementing all in a very short time and achieving certification without a singlecomment by the Danish Maritime Authority.ARK FUTURA will also be certified later today in Italy, after which the rest of the fleetwill follow in a planned process over the next couple of months.Thomas Mørk, Marine StandardsSertica is going ashoreFrom left: Per Lund Jensen, Chief AccountantImmingham, John Hatcliffe, WorkshopManager Immingham, and Tracey Jubb,Administrator Immingham.Over the last couple of years we have implemented Sertica as our new maintenancesystem on all ships where the system has been very successful and has beencontinuously expanded to cover also procurement and Health & Safety. Sertica is nowgoing ashore. On 22 May a team from Vlaardingen visited Immingham where they arealready using Sertica as the new maintenance system in the terminal workshop whereterminal equipment is maintained and repaired. The aim is to extend the system toVlaardingen, and later to all other terminal workshops in the DFDS’ network. In thelonger term – and in cooperation with DFDS’ trailer pool management - the plan is toexpand the system to trailer workshops as well, where our trailers and even somecustomers’ trailers are maintained. “Sertica will be a great benefit in the terminals.Today we have to manually update and transfer data between systems such as Phoenixand an excel sheet. But with Sertica most of the data such as running hours forequipment, procurement and statistics will be transferred automatically, and we onlyneed to work on one system” says Tracy Jubb, Administrator at Immingham. She has,together with Chief Account Per Lund Jensen, been given the task by Alistair Campbell,Head of Terminal Competence Centre, to implement Sertica for DFDS workshops.

No. 21 / 24 May 2013 | 4DFDS Sales TrainingPicture one: Training on PEARL SEAWAYS,21-23 MayBack row (from left): John Hughes, IanPenistone, Allan Hull, David Forsberg, Jens JuelRasmussen, Martin Graves, Liam McFerran, PerMøller, Kasper Svenningsen.Front row (from left): Andy Scott, AleksejSlipenciuk, Volker Muus, Christa Kloch(instructor), Rasmus K. Hansen, Örjan Bråten,Klaus Jonassen, Robert Murdoch, RachelShelton, Peeter OjasaarPicture two: Training on CROWN SEAWAYS,22 - 24 MayBack row (from left): Tomas Maciulskis,Christian V. Pedersen, Stein van Est, OrtolfBarth, Mikael Mortensen, Holger Johannisson,René Birk Jensen (instructor), Pia Hansson,Stephen Marshall, Michael Bech.Front row (from left): Darren Smith, ClaireMillward, Melanie Woodcock, Sarah Finn, AndoniArandia, Roman Graber.Full speed ahead for sales trainingLast week we wrote about the first Sales Management Training session, which tookplace over three days on CROWN SEAWAYS (and not on PEARL as we wrote). Themassive sales training programme continues at a rapid pace, and the next two sessionshave already taken place this week as can be seen from the two group pictures. In totalthere will be 12 sessions before the summer, and so far the training has been very wellreceived by the participants - primarily managers from all parts of DFDS who haveresponsibility for sales. The training programme is part of our major Customer FocusInitiative and will ensure that our sales organisation is fully equipped to boost sales andservices.

No. 21 / 24 May 2013 | 5The people in the picture are now based inParis, except for Peder Gellert, who was visitingfrom Copenhagen, and Peter Kramp and Thibaultde Keghel who are based in Dieppe.From left: Stéphanie Benezech (Accounting &Control), Amelia Amer (Invoicing), EricBrugneaux (Business Control), HubertSaussereau (Market & Business Analyst), AlexiaPonty (Executive Secretary), Jean-Claude Charlo(Managing Director), Peder Gellert (ExecutiveVice President shipping division, based inCopenhagen), Stéphane Boyer (Freight SalesDirector), Jimmy Marolle (Freight SalesManager), Peter Kramp (Chairman our Frenchentity), Thibault de Keghel (Passenger SalesDirector).Meet the team from ParisStaff members from BU France & Mediterranean, who were based at the BU’sheadquarters in Surenes in France until recently, have moved into new offices in Paris.Among other duties, they are responsible for the overall management of the businessunit including the freight sales in France, Spain and Portugal for all of the DFDS routes.On 22 May, Executive Vice President Peder Gellert visited them in Paris where he alsogathered with the team to discuss the BU’s future strategy. “We were very pleased towelcome Peder Gellert to our new offices. The office move is a logical development forformer LD employees. The new setting provides now a dedicated single point of contactfor our day to day responsibilities and is easy for external business associates toidentify with,” says Jean-Claude Charlo, Managing Director DFDS Seaways in France.Their new contact details are as follows:DFDS Seaways SASImmeuble Palacio11, rue Tronchet75008 Paris - France(New phone numbers will come in due time)And a new address for Seaways in GhentOur DFDS Seaways colleagues in Ghent have moved into a new office and are nowlocated at the Mercatordok Terminal where the route Ghent – Gothenburg – Brevik calls.The change of location was a step by step process, with the booking team being the firstto move at the end of January. The teams from shipping logistics, operations, accountsand sales relocated later, once their offices were redesigned and ready. The new contactdetails are as follows:DFDS Seaways NVMercatordok Multimodal TerminalPhilips Landsbergiuslaan 11Havennummer 21709000 Gent - BelgiumTel: +32 9269 12 69Fax: +32 9233 50 16Mercatordok Terminal in Ghent

No. 21 / 24 May 2013 | 6Customer Focus InitiativeArctic Paper Sweden visits DFDSIn association with the roll-out of the CFI project in Gothenburg, DFDS Logistics invitedcustomers to present their views of DFDS. Eddie Hansson, Transport Manager for ArcticPaper, represents one of Gothenburg’s biggest customers and came to share hiscompany’s experiences with DFDS. Niklas Andersson, Managing Director in Gothenburg,introduced the customer by speaking about the business relationship between the twocompanies and sharing the fact that DFDS is the sole provider for transporting all ArcticPaper’s cargo to the United Kingdom. Eddie Hansson gave the team some goodinformation about what it’s like working with DFDS. The learning’s will be used to makefurther improvements in customer relations.Modules loaded at the Älvsborg TerminalTwo huge modules, weighing 500 tons each, were loaded at Älvsborg Roro’s ArendalTerminal over the weekend and on Monday 20 May. Logistics company Agility took careof the loading. “It was a pleasure for us to participate in a tremendously excitingoperation which involved many special solutions,” says Pia Hansson, Marketing andSales Manager at Älvsborg Roro AB. The modules were made by Emtunga inSkrovhallen/Arendal and transported across the Arendal Terminal to the quay usingspecially built trailers, where a specialised vessel with on-board cranes lifted the unitson board. The modules are part of an offshore platform which will be completed inNorway and then shipped on to Brazil.

No. 21 / 24 May 2013 | 7Constitution Day cruise on OslofjordOn the occasion of the Norwegian National Day on 17 May, CROWN SEAWAYS hosted aspecial day cruise in the Oslofjord. The event was an enormous success and with 539guests the day cruise was sold out. Many of the guests were dressed up in traditionalfolk costumes and enjoyed the special lunch and activities on CROWN. The Oslo-Copenhagen ships PEARL SEAWAYS and CROWN SEAWAYS have been offering thisConstitution Day cruise for the last few years.Estonian ladies on the runThe largest women-only race in Eastern Europe took place last Saturday, and seven ofour female colleagues from Estonia decided to enter as a team. “We walked sevenkilometres wearing outfits with maritime motifs. It was a good opportunity to furtherpromote DFDS Seaways,“ says Merje Vari, Passenger Coordinator in Tallinn. The first‘Maijooks’ (or ‘May Run’) took place in Tallinn already in 1988 with a distance of onlytwo kilometres and 250 participants. Since then, it has grown significantly, with morethan 14,000 women participating and covering a distance of seven kilometres.Participants can walk or run the distance.Colleague Frédéric Rivet will participate in theprestigious regatta ‘Solitaire du Figaro’ and issponsored by DFDS Seaways.More information about the race can be found onhttp://www.lasolitaire.com.DFDS Seaways on the start line in regattaThis year, DFDS Seaways France will be taking part in the prestigious regatta ‘Solitairedu Figaro’ for the first time ever. From 24 May to 26 June a sailboat carrying our DFDScolours will sail from France to England via Spain and Portugal. “This race embodies allthe values we believe in: A passion for the sea combined with a quest for highperformance. It is a great adventure with a team focused tightly around a single manwhom we have found amongst our own: dual officer Frédéric Rivet. And his track recordis impressive: Two victories in the Tour de France à la Voile (annual yachting race), oneAmerica's Cup and 4-time competitor in the Solitaire du Figaro. Frédéric has sailed all ofthe seas in the world in numerous competitions,” says Jean-Claude Charlo, ManagingDirector of DFDS Seaways France.

No. 21 / 24 May 2013 | 8DFDS golf tournament in UKSaturday 18 May saw the inaugural ‘DFDS UK - Intercompany Golf Tournament’ playedat the Immingham Golf Club. Eleven colleagues from DFDS (DFDS Seaways Imminghamoffice and terminal staff along with DFDS Logistics Immingham) joined the tournament.Although it was a damp start the weather improved and everyone enjoyed the event.There were four people nearest the pins, two of which were won by Steve Woolnoughand one each by Craig Petherbridge and Michael Pousette. The actual event was a‘singles Stableford’ with the top 3 players being in 3 rd place with 37 points - CraigPetherbridge, 2 nd place with 41 points - Martin Whitaker and the winner was LeeBurniston with a score of 42 points. It has been such a success that it has been decidedthat the DFDS event will be held yearly.Seniors’ Club visits old colleaguesAs you know, some of DFDS’s best ambassadors are to be found in the circle of formeremployees who continue to follow DFDS’ developments with interest. This applies notleast to DFDS Tor Line´s Seniors’ Club in Gothenburg. Although the name DFDS Tor Linehas now been replaced by DFDS Seaways the club continues to use the old name whichthe company had when the members of the club worked there. But the members’interest in DFDS remains intact, and on 17 May they visited their old colleagues. “Weusually organise two meetings a year, when we give our former colleagues an updateabout what is happening within DFDS. At this meeting we also had the opportunity topresent our new premises at Galären. The meeting was concluded with a shared coffeebreak at which old and new employees had the opportunity to meet. This was highlyvalued by both current and former personnel,” says Managing Director Morgan Olausson,DFDS Seaways in Sweden.DFDS LeisureLovely holiday homes for rentWould you like to rent a holiday house or flat this summer? Check out the good offersavailable through DFDS Leisure. There are holiday homes for rent in Denmark, Franceand Italy. See the residences here: https://dfds.bookhus.dk/login.aspx.Bornholm in Denmark.

No. 21 / 24 May 2013 | 9Queen Mary 2 spotted in CuxhavenOur colleagues in Cuxhaven couldn’t believe their eyes when they saw the cruise shipQueen Mary 2 passing by on Thursday morning. Queen Mary 2 was the longest, widest,and tallest passenger ship ever built at the time of her construction in 2003. Sheservices between the USA and Europe.PeopleHR & crewing for French flag vesselsFollowing the recent departure of Benoit Sebilleau from DFDS Seaways it gives megreat pleasure to announce that Benoit Jones has been appointed to the position ofCrew Manager for the French flag vessels. Benoit will report to Alain Calligaro, GeneralManager HR & Crewing, and the Crewing Team based in Dieppe and Calais will report toBenoit with immediate effect. I am sure that you will all join me in congratulatingBenoit and will give him every support in his new role.Gemma Griffin, HR & Crewing Director

No. 21 / 24 May 2013 | 1025 years jubileeJenny De Baets, who is responsible for Accounts and Administrative Support at DFDSSeaways in Ghent, will celebrate her 25 th jubilee with our company on 24 of May. Wewould like to thank Jenny for the work she has done over the many years. We willcelebrate her jubilee together with colleagues, a delicious cake and coffee on 30 May.Colleagues from DFDS Seaways GhentFrom leftBetina Iversen, Per Nordvang Kristiansen,Susanne Hansen.Jubilee10 years2 June, Betina Iversen, Finance (Intermodal), DFDS HouseBirthdays50 years21 May, Per Nordvang Kristiansen, Operations Director, DFDS Seaways, GothenburgAnd it is a double celebration, because he is also getting married this weekend. HappyBirthday and best whishes on your wedding day from colleagues in Gothenburg.30 May, Susanne Hansen, Graphic Designer, Central Marketing, DFDS HouseObituaryJohn RowntreeFollowing a period of illness, our esteemed colleague John, passed away on Monday 20May. John made a significant contribution over the past nine years as WorkshopSupervisor for DFDS Logistics Belfast, and will be sadly missed by his friends andcolleagues. We extend our sincere sympathy to his wife Pauline and family circle at thissad time.Colleagues from DFDS Logistics Belfast

No. 21 / 24 May 2013 | 11VacanciesInternal land based vacancies• Vacancies in Poznan, Poland• BtB Sales Marketing Coordinator, Group Sales Department• Sourcing Manager, Group Procurement, Copenhagen• IT Demand & Process Manager, Group Procurement, Copenhagen• Team leader/Freight Forwarder, DFDs Seaways, Oslo• Food and Beverage Manager/ Executive Chef, DFDS Seaways, Klaipeda• Workshop Manager/ Maritime Superintendent, DFDS Logistics, NorwayFind the descriptions on the Intranet under ‘Vacancies’.External land based vacancies• Ambitious Business Analyst, Group Procurement, Copenhagen• Traffic Manager, DFDS Logistics Container Line, Vlaardingen• Shipping & Logistic Trainee, DFDS Group• Ship Systems Consultant, Group IT• HR Specialist, DFDS Group Sweden, GothenburgFind descriptions at http://www.dfdsgroup.com/careers/. Here you also find traineepositions, internships, job opportunities at sea and information about unsolicited jobapplications..EditorsNienke van DongenBritt L. SteffensenGert Jakobsen (responsible)T +45 3342 3295group.communication@dfds.comInput for Update WeeklyUPDATE Weekly is our internal weekly newsletter with big and small news from everypart of DFDS. We are grateful for all input, ideas, a few words, lines or whole stories,preferably with pictures (JPEG format). Please send your contribution togroup.communication@dfds.com by Thursdays at 12:00 CET. Please note that wereserve the right to edit stories. You may also send us an e-mail with a photo if youwould like us to announce your own or a colleague’s birthday, wedding or jubilee, as wedo not automatically receive this information.Kind regards,The Editors