It is My Profession

It is My Profession

CompassionIt is My ProfessionBillie Taylor, CPOT, COA, ABOC, NCLELynn Lawrence, CPOT, ABOC• Com ( Latin meaning with or together)…passmeans to move from one state to another… ionmeans condition or action…• Compassion…to spare, to love, especially to find,have, shew and to obtain mercy, have pity,sympathy for someone in distress• Passion will drive you there, but compassionwill cause you to act and dosomething….directed passion with apurpose…you must get outside of yourself, yourfeelings, it is about someone other than you…Congrats! Para of the South2010• From West VirginiaBelinda CoberlyThe other lady isher sister…justkidding, its herdaughter Tess!Communication• While attending a marriage seminar oncommunication, David and his wife listened to theinstructor declare, “It is essential that husbandsand wives know the things that are important toeach other.”• He addressed the man, “Can you describe yourwife’s s favorite flower?”• David leaned over, touched his wife’s s arm gentlyand whispered, “Pillsbury All-Purpose, isn’t t it?”

Overview Cont…• Define Professionalism• Opportunities within the profession• Elements of Professionalism• Hindrances to Professionalism• How to instill professionalism at work• How to get others to see you as aprofessionalProfessionalism• Webster: the conduct, aims, or qualities thatcharacterize or mark a profession or professionalindividual• Lynn: someone that has learned a skill,understands it’s s importance, and continuallystrives to improve upon it through education andon-thethe-job training• Sports, medicine, law, technical skills,When you fail the entire profession takes a hit!Professionalism is:• Having an awareness of how your actions,body language, and words affect others• Being accountable for one’s s action• Learning to master skills of the trade• Leading by your example• Having a passion that cannot be stopped• have a body ofknowledge, scope ofpractice, agreed uponvalues, oath or codeand accountability toour society for theirprofession and theirprofessional behavior.Professions

• Describes a certaintype of behavior inthe workplace• Based on our valuesand understanding ofour professional roles• Evidenced in ourbehavior• Becoming an expertProfessionalismWhere do we start?What does professionalmean?• An occupationrequiring specializedknowledge and oftenlong and intensiveacademic preparation• Conforming to thetechnical or ethicalstandards of aprofessionFind compassion at anyof these levels• International• National• State• Local• Office• Charities• Civic organizationsGet InvolvedProfessional loyalty• Doctor providesopportunity for you toadvance• How do you showyour loyalty• What effect will youractions have on theoverall profession

Who Determines• No one can tell you if youare a professional• You can work in aprofession and notdemonstrate the traits ofa profession• Doesn’t t matter what youactually do, you can do itprofessionally• You determine if youwant to be viewed as aprofessionalHumanitarian Outreach• Conus• Overseas …VOSHHow professionalism is judged• Against a set ofexpectations or standards• From our own personalvalues set andunderstanding of what“professionalism” means• May be situational innature• Strongly influenced bycultureElements of Professionalism• Education and training (credentials)• Participation in a professional organization• Attitude (determines altitude)• Knowledge of responsibilities• Knowing limits of responsibilities• Determination• Appearance• Communication (upward, downward, lateral)

Professional is judged through:• Our Image (dress code: cleavage, belly,tattoos)• Our Communication (phone manners,profanity)• Our Competence• Our Demeanor• AttitudeFrom the Patient’s s Perspective• Trustworthy• Competent• Empathetic• Respectful• Caring• Commitment• AccountabilityOur relationships with patients:• Therapeutic context• Safety, trust andethical behavior arefoundational• Relationship hasboundaries• Vulnerability ofpatients and theimbalance of powerFrom the Co-WorkersPerspective• Trustworthy• Competent• Supportive• Respectful• AccountableTreat patients like your favorite family members

Body LanguageFunctional Trust• All people have anequal need forrespect• Respect is the basicfoundation of allhealthy personalrelationships• Each team member isequally important• Each team member’swork is equallyimportantMutual respect• All people have anequal need forrespect• Respect is the basicfoundation of allhealthy personalrelationships• Each team member isequally important• Each team member’swork is equallyimportant• Not knowing your job• Poor communicator• Failing to understandimpact of actions• Poor decision making• Poor language• Personal conduct on andoff the job• Not keeping currentwith trends in profession• Dress and appearance• Poor or Bad AttitudesHindrances

Professionalism is NOT!• Blaming others• Waiting for others to takethe lead• Bringing drama tosituations• Losing your composure• Making excuses• Letting your ego take over• Having a bad attitudeDeveloping Those Around You• Ensure everyone is learning something allthe time• Ensure everyone understands what isexpected and what is at stake• Establish efficient lines of communication• Instill an atmosphere of teamwork• Identify all stakeholders• Accountability; we are only as strong asour weakest linkOthers/You Professionalism• Advocate everywhere• Train• Tell, show, watch, agree• Look the part• Speak the part• Communicate the part• Always be aware• Get feedback• Practice at homePersonal ProfessionalDevelopment• Don’t t wait for someone else to train you• Don’t t work for an office that is professionallyblocking your dreams and goals• Don’t t make excuses, make plans and stickto them• Get involved in your future…develop careerpath to success and follow it…• Find others to get involved in your future• Become an expert• Don’t t forget, it is your future

Ways to Develop YourProfessionals• Examine what youwant…be the example• Set clear borders• Teach staff how tolearn• Find great examples• Educate, educate• Explain office values• Teach tactical/strategic thinking• Create an environmentthat encouragesdevelopment• Develop a clearadvancement plan• Find out about staffpersonal goals• Write down the careerpath/review quarterlyRecognizing Professionals• Professionals arealways learning• Professional conductdemonstrates learning• Professionals arefocus on theprofession• Professionals connectwith the profession• Professional knowwhat they are doing• Professionals look,talk, reflect their roles• Professionals are loyalto the profession within their actions• Professionals look forways to advance theprofession• You never have tolook for a professional• National roles andfunctions of theprofessional…get involved• Liability and malpractice• Conduct, confidentiality,and ethics• Hygiene and InfectionControl• Asepsis• Cross contamination• SterilizationProfessional IssuesI know this picture does not match,I couldn’t resist, he is my grandson7 Steps on How to go InterviewLook for a profession, not a just a job!• Step 1 Learn the basics and make apositive impression• Step 2 Know who you are and what youcan do• Step 3 Do your homework and beprepared• Step 4 Answer key interview questionswith ease• Step 5 Handle tough questions withconfidence• Step 6 Follow up• Step 7 Negotiate a fair salary

You can make a differenceAlways do your best. What you plant now,you will harvest later.Og Mandino• Get focused• Get involved• Find an area that isexciting• Find a way to assist• Don’t t just sit there• Have purpose• Do your partQuote• One day I had to be thebearer of bad newswhen I told a wife thather husband had died ofa massive myocardialinfarct. Not more thanfive minutes later, Iheard her reporting tothe rest of the familythat he had died of a"massive internal fart."martralyn@msn.combtaylor@jenningsod.comThank you very much…Bless you all…

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