Conditions of use for permanent tsb Visa Card

(iii) In exceptional circumstances, where the matter is not resolved within40 business days we will write to inform you and let you know whenyou can expect a full reply. We will also include contact details of theFinancial Services Ombudsman.Every effort will be made to agree a fair and reasonable resolution withyou. However, if you are not satisfied with our response please contactour Customer Relations Department at:Customer Relations Department, permanent tsb,Churchyard Lane, Douglas,Cork.Tel: (021) 730 4567Fax: (021) 730 4597Email: CustomerRelationsDepartment@permanenttsb.ieWe will do our best to resolve the matter to your satisfactionthrough our internal complaint procedures. If you are still unhappywith the outcome of your complaint you may refer the matter tothe Financial Services Ombudsman for arbitration. TheOmbudsman is an independent adjudicator whose services areavailable free of charge to customers who have unresolvedcomplaints with their service provider. The Ombudsman will onlybecome involved after the matter has been processed throughour internal complaint procedures so it is important that you firstlygive us the opportunity to resolve your problem.The Ombudsman may be contacted at the following address:Financial Services Ombudsman’s Bureau,3rd Floor, Lincoln House,Lincoln Place, Dublin 2Lo Call: 1890 882090Tel: (01) 6620899Fax: (01) 6620890A customer service adviser may terminate a telephone call made by youif you become abusive or engage the adviser in vexatious or frivolousrequests.26 CONTACTING USAt the date of issue of these Conditions our contact details are as setout below. These may change from time to time and up to date detailscan be found on your statements or online at www.permanenttsb.ieOur address is:56/59 St. Stephen’s GreenDublin 2For lost, stolen or misused Cards, PIN or other security features,telephone us, 24 hours a day, at:1800 687 687(or, if calling from outside Ireland, at +353-1-212 4290).For all other queries telephone us, telephone us, during the hours of 8amto 10pm (Monday to Friday) and 10am to 2pm (Saturday), excludingbank holidays in Ireland, at:1890 500 172 (or, if calling from outside Ireland, at +353-1-215 1358).17