Aurelio Di Fresco - Constructing Excellence

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Aurelio Di Fresco - Constructing Excellence

G R O U PG R O U PSnamprogettiGCIIBENCHMARKINGDefinitionECIR O U PENIMACOP/BPTBenchmarking is thesystematic process ofmeasuring one’s performanceagainst recognized leaders forthe purpose of determiningbest practices that lead tosuperior performance whenadapted and utilized.Benchmarking is thepractice of being enoughhumble to admit thatsomeone else is betterthan us in doingsomething and enoughwise to try to comparehim and directlyovercome him.A continuous andsystematic process ofcomparison of theorganization, functionsand working processversus internationalexcellence performances,not only with the aim toequal them, but also toovercome them.MEASURING IS THE PRECURSOR OF THEWORKING PROCESS VALORISATIONSnamprogettiMACOP/BPO – BENCHMARKING 8

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