Your Devon and Cornwall Constabulary - Devon & Cornwall Police
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Your Devon and Cornwall Constabulary - Devon & Cornwall Police

Building safer communities togetherYour Devon and Cornwall Constabulary

ContentsTogether, We Can Make A Difference .................................... 2Your Police .......................................................................... 4Your Neighbourhood ............................................................ 6Your Quality Of Life .............................................................. 11Your Safety .......................................................................... 16Your Possessions ................................................................. 21Your Roads .......................................................................... 23Your Role ............................................................................. 25Your Environment ................................................................. 26Contact Us .......................................................................... 272 | 08452 777444

BillboardTogether, we can make a differenceOur Mission is to build safer communities in Devon and Cornwall.As Chief Constable I am committedto ensuring that Devon and CornwallConstabulary provides the best possiblepolicing service to our communities, aservice that delivers what you want andexpect from a modern and top performingorganisation.Neighbourhood policing is at the heartof what we do and we will continueto build on the successes we haveachieved in this area. Our communitiesshould be reassured by the network ofpolicing services available to them atneighbourhood level.This requires change. In the last year wehave reviewed the back office functionsthat support our frontline delivery andimproved processes, thereby enablinga total of 225 police officers to returnto frontline roles – delivering what ourcommunities want.We will continue working togetherwith you to ensure that we are true tothe mission that we have set out andto deliver our number one priority –increased public confidence in the policingservice we provide.The last 10 years has seen the policeservice buckle under the weight of aplethora of performance targets andindicators. Some of these were necessaryto help us understand how well we werepolicing our communities but as is sooften the case the performance measuresbecame an end in themselves instead ofthe means to improving the service weprovide.It is therefore refreshing that this reportis produced at a time when the policeservice has been set just one top downnational performance target – to deliverimproved levels of public confidence.This will be our main priority.We know that you want us to tackle theproblems that most affect your local areasand to tell you what we are doing. Youalso want to see more of us on the streetsand feel that we are accessible to youwhen you need us – however you chooseto contact us. You want us to workwith you, and our partners, to solve theproblems that affect your quality of life.Our neighbourhood teams are workingclosely with partners to make a realimpact across communities in Devon,Cornwall and the Isles of Scilly. Theycontinue to be supported by a 24/7Response capability and other specialistunits.We are constantly monitoring the way wedeliver these services and will be flexiblein our use of resources to ensure oursatisfaction levels continue to improve.Our communities can expect us to deliveron our commitment to them throughthe Policing Pledge (see page 5 and 8).We will address your priorities throughPartners and Communities Together(PACT) initiatives and we will work withyou, keeping you informed at all times.You can also be confident in theknowledge that we are dealing effectivelywith major and serious crimes, learninglessons, protecting you from harm andswiftly bringing offenders to justice.We need to deliver our priority ofincreasing public confidence in the faceof increasing challenges within an everchangingsociety. It is essential, therefore,to maximise everything that we haveavailable to us, our people, resources,technology, budget, in a way thatmaximises the impact of what we do andthe confidence that we inspire.This report gives information about ouractivities and achievements over the pastyear. Looking ahead, we have extensiveplans in place to build on our successesand to focus all of our efforts on improvingpublic confidence in the service that weprovide – making sure that we are doingwhat the public want from us.Stephen OtterChief Constable08452 777444 | 3

Your policeDevon and Cornwall Constabulary covers the largest geographical police areain England. We provide policing services for 1.5 million residents and more thaneight million visitors over an area stretching 150 miles from east to west and 75miles from north to south.The force now has more than 3,500police officers, more than at any time inits history, and we are better equippedthan ever to meet the needs of thecommunities we serve. In 2008-9 alone,225 police officers in Devon and Cornwallwere released from other duties tofrontline posts.We provide a 24-hour service and aim tobe there when you need us. Our policeofficers responded to more than 244,494emergency calls last year alone, helpingpeople in danger or in a crisis. More than93% of 999 calls were answered within10 seconds, and 94% of crime victimswere satisfied with the ease of contactingsomeone who could assist.Responding to these emergencies isour top priority, but we also deal withthousands of crimes and other incidentswhich don’t involve life or death situations.Neighbourhood policing teams work inpartnership with the public and otheragencies to meet the needs of localcommunities. As a result, this year 80%of people agreed that ‘the local policeare dealing with antisocial behaviour andcrime that matters in this area’.Performance against targets 2008-9Target:Result: 94%To exceed 94% of victims who are satisfied with the ease of contacting someonewho could assistTarget:To exceed 86% of victims who are satisfied with the overall service provided by the policeResult: 84%4 | 08452 777444

Being there when you need us – the Policing PledgeDevon and Cornwall Constabulary iscommitted to delivering the Policing Pledge,which makes it clear what you can expectfrom the police nationally and locally.As part of this pledge, we will always treatyou fairly and with dignity and respect,ensuring that you have fair access to ourservices at a time that is reasonable andsuitable for you.We aim to answer 999 calls within 10seconds, give an estimated time of arrivaland get to you safely and as quickly aspossible. In urban areas, we aim to get toyou within 15 minutes and in rural areaswithin 20 minutes.In all other cases where attendance isnecessary, we will make an appointment tosee you at a time that fits in with your lifeand within 48 hours. If attendance is notnecessary, we will give you advice, answeryour questions and/or put you in touch withsomeone who can help.If you have been a victim of crime, we willagree with you how often you would like tobe kept informed of progress in your caseand for how long. You have the right to bekept informed at least every month if youwish, and for as long as is reasonable.We will acknowledge any dissatisfaction youreport with the service you have receivedwithin 24 hours of receiving it. To help usfully resolve the matter, we will discuss withyou how it will be handled, give you anopportunity to talk in person to someoneabout your concerns and agree with youwhat will be done about them and howquickly.We want to do our best for you but if wefail to meet our Pledge we will alwaysexplain why it has not been possible on thatoccasion to deliver the high standards towhich we aspire and which you deserve.We will answer all non-emergency callspromptly. If attendance is needed, we willsend a patrol giving you an estimated timeof arrival, and if you are vulnerable or upset,or if you are calling about an issue that wehave agreed with your community to be aneighbourhood priority, we will aim to bewith you within 60 minutes.08452 777444 | 5

Your neighbourhoodNeighbourhood policing is at the heart of what we do as a police force. In 2008-9alone, 225 police officers in Devon and Cornwall were released from other dutiesto frontline posts. 65% of all police officers’ time was spent on visible policingactivity, and 80% of people agreed that ‘the local police are dealing with antisocialbehaviour and crime that matters in this area’.Much of this work is done by the neighbourhood policing teams who work with the communities in every area of Devon, Cornwalland the Isles of Scilly. These are led by police officers and include Special Constables, Police Community Support Officers,volunteers, neighbourhood wardens and other partners.Each member of your neighbourhood policing team aims to spend at least 80% of their time visibly working in your neighbourhood.The teams are there to respond to your concerns, and they rely on the support of the local community to help them to address theissues which are most important to the area.6 | 08452 777444

Community initiatives in Devon and CornwallNew Neighbourhood Police BasesIn 2008-9 Devon and Cornwall Constabulary opened aneighbourhood police base in the centre of Tiverton. This is ashopfront-type facility at the centre of the community, and is moreaccessible than the traditional police station it supports, especially forthe elderly and disabled. It is there to make reporting crime or askingfor advice as easy and convenient as possible.Work is under way to complete further neighbourhood police bases inBodmin, Dawlish and Ottery St Mary. Local neighbourhood beat teamswill work from these new buildings, along with specialist staff such ascommunity safety officers.Co-operating with the communityOne example of neighbourhood policing in action over the pastyear is a joint venture with Plymouth and South West Co-op. TheCo-op has funded initiatives ranging from non-contact boxingsessions for young people to building a new community centre.The scheme is designed to help to reduce crime and anti-socialbehaviour in the vicinity of Co-op stores. A Neighbourhood BeatManager or Police Community Support Officer has been assignedto each store and given a grant of £500 to get a local initiative offthe ground. This is matched by £1,000 from the Plymouth andSouth West Co-operative Society.Community policing in actionOne of the main issues identified by the PACT processin the South Hams and West Devon area has been theneed to combat speeding traffic and anti-social driving.As a result, in 2008-9 neighbourhood policing teamsundertook activities to address excess speed, anti-socialdriving and car safety issues, resulting in many offendersbeing warned or advised about the safety of their drivingor vehicle.Local school pupils designed slow down signs, tookpart in safer cycling schemes or attended ‘Learn2Live’events.Meanwhile, in Bude, the neighbourhood policing teamhas been addressing the need for a greater policingpresence on the beat as well as some very specific roadsafety issues.Beat surgeries have helped to make the neighbourhoodteam more accessible, with local phone numbers, emailaddresses and post boxes. At the same time, there hasbeen a significant reduction in the number of collisionson the roads identified by the local communities in beingthe most dangerous.Partners and Communities Together (PACT)Partners and Communities Together(PACT) is the process whereby ourneighbourhood policing teams andpartners work together to establishthe top three priorities of eachneighbourhood through a mixtureof surgeries, meetings, door-todoorenquiries and questionnaires.Alternatively, you can get in touch withyour neighbourhood policing team andlet them know your views through ourwebsite, team then works with partneragencies such as the fire service andlocal councils to find solutions. Progressin tackling each concern is trackedand shared with the local community.Once an issue has been resolved to thesatisfaction of the community, a newissue is added to the list and the teamworks to resolve this in turn.08452 777444 | 7

The role of the police communitysupport officer (PCSO)Police Community Support Officers(PCSOs) are uniformed civilian staff whodo not have the same powers of arrestas a police officer. They are importantmembers of each neighbourhoodpolicing team, working alongside aneighbourhood beat manager, volunteerSpecial Constables and members of thecommunity.The primary role of PCSOs is to workwith the communities they serve,developing a deep local understandingin order to tackle the issues that mattermost to people in the area. Theyare there to address the low-level,quality-of-life issues that really makea difference to people’s lives.For example, a PCSO might tacklea worry at the local school about asuspicious-looking person hoveringaround or look into a spate of handbagthefts at the shopping centre. He or shewill also work on proactive projects,such as making contact with the localcottage hospital to make sure thatpatients’ homes are secure, a targetedcrime prevention campaign to preventdrivers from leaving valuables in vehicles,or a weekly football session for localteenagers.Anti-social behaviour is an importantfocus for most neighbourhood policingteams, depending on the priorities setby people in that area. PCSOs can helpby finding out where and why antisocialbehaviour is taking place, finding waysof addressing it, and dealing with itappropriately when they come across iton their beat.Working in your neighbourhood –the Policing PledgeThe national standards established bythe Policing Pledge are underpinned bythe priorities agreed in each local area.As part of the pledge, we will provideyou with information so that you knowwho your dedicated neighbourhoodteam is, where they are based, howto contact them and how to work withthem.We will ensure that yourneighbourhood policing team arevisible and on your patch at timeswhen they will be most effective andwhen you tell us you most need them.We will ensure your team are not takenaway from neighbourhood businessmore than is absolutely necessary.They will aim to spend at least 80%of their time visibly working in yourneighbourhood, tackling your priorities.Staff turnover will be minimised.The team will arrange regular publicmeetings to agree your priorities,at least once a month, giving you achance to meet your local team withother members of the community.These will include opportunities suchas surgeries, street briefings andmobile police station visits, which willbe arranged to meet local needs.They will provide monthly updateson progress, and on local crime andpolicing issues. These will include theprovision of crime maps, informationon specific crimes and what happenedto those brought to justice, details ofwhat action we and our partners aretaking to make your neighbourhoodsafer and information on how yourforce is performing.The Policing PledgeThe police service in England & Wales will support law abiding citizensand pursue criminals relentlessly to keep you and your neighbourhoodssafe from harm. We will:1. Always treat you fairly with dignity and respect ensuring you have fair access to our services at a time that is reasonable andsuitable for you.2. Provide you with information so you know who your dedicated neighbourhood policing team are, where they are based,how to contact them and how to work with them.3. Ensure your neighbourhood policing team and other police patrols are visible and on your patch at times when theywill be most effective and when you tell us you most need them. We will ensure your team are not taken away fromneighbourhood business more than is absolutely necessary. They will spend at least 80% of their time visibly working in yourneighbourhood, tackling your priorities. Staff turnover will be minimised.4. Respond to every message directed to your Neighbourhood Policing Team within 24 hours and, where necessary, provide amore detailed response as soon as we can.5. Aim to answer 999 calls within 10 seconds, deploying to emergencies immediately giving an estimated time of arrival,getting to you safely, and as quickly as possible. In urban areas, we will aim to get to you within 15 minutes and in ruralareas within 20 minutes.6. Answer all non-emergency calls promptly. If attendance is needed, send a patrol giving you an estimated time of arrival and:• If you are vulnerable or upset aim to be with you within 60 minutes.• If you are calling about an issue that we have agreed with your community will be a neighbourhood priority andattendance is required, we will aim to be with you within 60 minutes.• Alternatively, if appropriate, we will make an appointment to see you at a time that fits in with your life and within 48hours.• If agreed that attendance is not necessary we will give you advice, answer your questions and/or put you in touch withsomeone who can help.7. Arrange regular public meetings to agree your priorities, at least once a month, giving you a chance to meet your local teamwith other members of your community. These will include opportunities such as surgeries, street briefings and mobile policestation visits which will be arranged to meet local needs and requirements.8. Provide monthly updates on progress, and on local crime and policing issues. This will include the provision of crime maps,information on specific crimes and what happened to those brought to justice, details of what action we and our partnersare taking to make your neighbourhood safer and information on how your force is performing.9. If you have been a victim of crime agree with you how often you would like to be kept informed of progress in your case andfor how long. You have the right to be kept informed at least every month if you wish and for as long as is reasonable.10. Acknowledge any dissatisfaction with the service you have received within 24 hours of reporting it to us. To help us fullyresolve the matter, discuss with you how it will be handled, give you an opportunity to talk in person to someone about yourconcerns and agree with you what will be done about them and how quickly.In Devon & Cornwall Constabulary, we all want to do our best for youbut if we fail to meet our pledge we will always explain why it has notbeen possible on that occasion to deliver the high standards to whichwe aspire and you deserve.Building safer communities togetherINF-GEN-47 12/088 | 08452 777444

Performance against targets 2008-9Target: To release 200 police officers back to frontline dutiesResult: 225Target:To exceed 65% of uniformed officers’ time spent on visible policing activityResult: 65%08452 777444 | 9

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Your quality of lifeDevon and Cornwall Constabulary’s focus on the needs of each local communityenables us to tackle the issues that make a real difference to the quality ofpeople’s lives.Our neighbourhood policing teams are supported by a range of other units to address problems ranging from anti-social behaviour totensions between different parts of the community.Anti-social behaviour and ASBOsAnti-social behaviour is the unacceptablebehaviour of a minority of people withina community, affecting the quality oflife of to an officer from your neighbourhoodpolicing team. They will work with theother partners within the team to findways to address the assess the behaviour for him or herselfand give evidence on your behalf. Themagistrates will then decide whether thegrounds for an Order have been satisfied.It includes the verbal abuse or physicalintimidation of passers-by in publicspaces, drug users leaving paraphernaliain playgrounds or people using fireworksto startle or harass. Graffiti, vandalism,abandoned cars and litter can damagethe environment we live in, andhousehold noise can cause distress andinconvenience to neighbours.If anti-social behaviour causes youharassment, alarm or distress, you shouldIn most cases, this is successful, but ifproblems still remain, you can ask thepolice or the local authority to apply tothe magistrate’s court for an Anti-SocialBehaviour Order (ASBO) to stop themfrom happening.You may not need to appear or beidentified in court, because the court canask to hear the evidence of a professionalwitness. This means that someone fromthe police or local authority can come outAn ASBO lasts for at least two years.An offender who disobeys an Ordercan face a penalty of up to five years’imprisonment.08452 777444 | 11

Tackling the causes of anti-social behaviourIf we are to change unacceptablebehaviour, we need to address itsunderlying causes as well as challengingthe behaviour itself. This is particularlyimportant when dealing with children andyoung people, for whom preventativemeasures can change the course of alife. The vast majority of young peopleacross the peninsular make a positivecontribution within their communities, andare more often the victims of anti-socialbehaviour than its perpetrators. It is asmall minority whose behaviour disruptscommunity life.The Force’s Youth Strategy encouragesits neighbourhood and youth teams towork with a range of partners to raise theprofile of the positive contribution thatyoung people can make. It also steersresources towards children and youngpeople whose circumstances or behaviourhave a detrimental effect on their owndevelopment and the quality of life ofthose around them.Two websites, have been set up inconsultation with young people to givethem information about how to keep safeand address crime, as well as includingpuzzles, competitions and news aboutactivities in the region.Neighbourhood policing teams engagewith children and young people aspart of their community to build andmaintain positive relationships betweenyoung people and the police. They actas the first point of contact for schoolsin the neighbourhood, recognising thateducation is an important tool in crimeprevention.The police community support officers(PCSOs) within these teams work toengage young people in neighbourhoodinitiatives and involve them in communitydecision-making. Where a specific needhas been identified, they work with theirneighbourhood beat manager, the Force’syouth intervention officers and the localYouth Service to develop youth initiativesor diversionary activities. Some PSCOswork either part time or full time withinschool communities within guidelinesdeveloped jointly between the Departmentfor Children, Schools and Families, theHome Office, the Youth Justice Board andthe Association of Chief Police officers.Devon and Cornwall Constabulary alsohas 25 dedicated youth interventionofficers (YIOs) who work directly with the860 schools and colleges and 256,000children and young people in Devon,Cornwall and the Isles of Scilly.YIOs provide expertise to support thecommunity-based work of neighbourhoodpolicing teams and PCSOs. However, theirmain focus is on early intervention workwith children and young people who areidentified as being at risk of offending,in order to divert them away from crime.When such a risk has been identified,the YIO works in partnership with otheragencies to draw a team around thechild and his/her family and address thetriggers for offending behaviour.The Youth Justice System allows for awide range of measures to deal withproblems associated with children andyoung people, including reprimands andwarnings, anti-social behaviour measuressuch as Acceptable Behaviour Contractsand ASBOs, local curfews, child safetyorders, sentences in the community andcustodial sentences. The Force aims toidentify offenders as quickly as possibleand deliver swift and proportionate justice.We will provide strong enforcement whereyoung people’s behaviour is unacceptable,support to help them overcome problemsand prevention to ensure we are dealingwith issues before they become seriousand entrenched.Using this approach, the Force saw youthrelatedcrime reduce by 34% in the year2008-9 compared to 2007-8.12 | 08452 777444

Working in your neighbourhood –the Policing PledgeSaying goodnight to anti-social behaviourOperation Goodnight is a community-based voluntary child curfew scheme led bythe Redruth North Partnership, a local voluntary association, in partnership withDevon and Cornwall Constabulary’s West Cornwall Anti-Social Behaviour Team andRedruth Police Neighbourhood Team.The scheme was a response to concerns raised at local neighbourhood PACTmeetings, where the police and partners agree policing priorities for the area. Itasked parents to ensure their 10-16-year-olds were off the streets by 9pm andunder-10s by 8pm. The aim was to reduce the risk of them becoming victims ofcrime or being offenders themselves.At the end of the period a survey of the local community was conducted with a 48%response rate, in which 98% of respondents, including young people, said that theywere keen for the curfew to continue in some format.Results revealed a 67% drop in youth-related anti-social behaviour incidents in theoperations area relative to the same period the previous year.Devon and Cornwall’sgot talentFlava, a hip hop dance troupe fromCornwall who featured on ITV’s Britain’sGot Talent, have been working withpolice to run a series of exciting danceworkshops to inspire young people.Students from Falmouth, Penrhyn andTorquay were taught how to work withothers and how to express themselvesin a positive way. One of the routinesfocused on bullying, with a discussionaround how it makes people feel.Over three days, students were also toldabout local activities in the area and weregiven the chance to tell what activitiesthey would like in the area.08452 777444 | 13

Fighting youth crimethrough boxingPolice Community Support Officers(PCSOs) in Brixham have beenworking closely with young peopleand community groups to set up anew boxing club in the area, opento people between 12 and 17years old. The aim is to promotehealth and fitness and reduceanti-social behaviour and criminaldamage in the area.The project came about after asurvey by Brixham neighbourhoodpolicing team showed that youngpeople were interested in attendinga local boxing club.The neighbourhood team isworking in partnership withBrixham Community College,Brixham Community Partnership,the Youth Enquiry Service, BrixhamTrawler Race Association andApollo ABC to obtain boxingcoaching courses, safeguardingcourses, funding for equipmentand secure premises.Street PastorsOn New Year’s Eve 2008, one of the busiest nights of the year for police forces across theUK, the police station in the North Devon town of Ifracombe was a stark contrast to thosein other parts of the country.New Year’s Eve is a time when excessive alcohol consumption leads to full police cellsalmost everywhere. Yet on December 31 2008 in Ilfracombe, there was not a single arrest.Officers at the station attributed this at least in part to the presence of a team of ‘StreetPastors’, who were patrolling the town that night.Street Pastors is a partnership between local churches, Christian groups, localgovernment and the police. During the 2008-9 financial year, four schemes were set up inwhich volunteers from local churches provided a visible night-time presence on the streetsof Plymouth, Torbay, Camborne and Ifracombe.The teams help the lonely, vulnerable, intoxicated or troubled and in doing so can preventpeople becoming the victims of crime. They carry radio handsets linked to CCTV control,which can direct the teams to situations where they may be able to help.In February 2009, Devon and Cornwall Constabulary hosted a seminar at its headquartersto explore the possibility of extending the scheme to 20 additional towns in the region.Since then, Exeter, Bideford, Totnes, Falmouth, Newquay and St Austell are already in theprocess of establishing Street Pastor schemes, with Exeter’s first patrol scheduled for theend of June, and churches in many more towns investigating the scheme.Performance against targets 2008-9Target: To exceed 40% of people who agree that ‘the local police are dealing with antisocialbehaviour and crime that matters in this area’Result: 80%14 | 08452 777444

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Your safetyDevon, Cornwall and the Isles of Scilly are amongst the safest places to live inthe UK, and in 2007-8 there was a record drop of 10.2% in all recorded crime.This downward trend continued in 2008-9 with another drop of 7.1%.Yet the fear of crime is often greater than the reality. The most likely victims of violent crime are young men aged 16-24, often as aresult of drinking. Crime figures include all incidents even if the person reporting the incident later asks the police not to investigateany further, for instance in cases where disputes between people known to one another are resolved.However, with the support of the community, we make it our priority to prevent violent crimes and detect them as quicklyand efficiently as possible whenever they happen.Serious andorganised crimeThe Constabulary’s Serious, Organised andSpecialist Crime Branch (SOSCB) consists ofspecialist units including the Economic CrimeUnit, the Hi-Tech Crime Unit, the new RoadCrime Unit and the Surveillance and OperationsUnit, amongst others.It deals with operations tackling activitiessuch as drugs supply, money laundering,human trafficking, contract killings andfraud. New links have been establishedwith Immigration, the Inland Revenue andthe Serious and Organised Crime Agency.Domestic AbuseDomestic abuse is one person exerting systematic abusive power andcontrol over another, usually within the home or family.It can be experienced by women and men whatever their race, age, class,colour, ability, religion or sexuality. It can begin at any stage of a relationshipand may begin or continue after the relationship has ended.If you report domestic abuse the police have a duty to investigate. Policeofficers have the power to arrest an offender if they have good reason forbelieving that this is needed to prevent him or her from harming you orother family members.Devon and Cornwall Constabulary has 11 domestic abuse units acrossthe region, with seven in Devon and four in Cornwall. Their role is tosupport victims, identify and manage the risk of abuse, and support theinvestigation of domestic violence offences.Our baseline on domestic abuse is positive action, meaning that wherean offence is alleged the perpetrator should be arrested and a thoroughinvestigation carried out. We also seek to immediately protect the victimand family, to record all incidents whether they are criminal or not, and togather evidence supporting the investigation wherever possible.The Force’s domestic abuse units take part in regular multi-agency riskassessment conferences which bring together a number of differentorganisations, including independent domestic violence advisers, with the aimof protecting high-risk victims of domestic abuse from further harm and injury.If you or someone you know has been or is at risk of becoming a victimof domestic abuse, call the Devon and Cornwall Constabulary on 08452777444 for non-emergency situations, or the 24-hour National DomesticViolence Helpline on 0808 2000247. In emergencies call 999.16 | 08452 777444

Drug-related crimeThe Constabulary acts as a key partnerin local drugs intervention programmes,which aim to divert drug-misusingoffenders away from crime andinto treatment. We have introducedconditional cautioning instead ofconviction for some drug offences,with the conditions of the caution beingused either to help rehabilitation orensure that they make reparation fortheir offence. Should an offender notmeet the conditions attached to theircaution, they will be prosecuted fortheir original offence.The full resources of the Force, fromneighbourhood policing throughthe Road Crime Unit to the Serious,Organised and Specialist Crime Branch,have been used to tackle the supply ofdrugs and drug-related crime, with majoroperations resulting in the seizure ofdrugs and assets and the conviction ofoffenders.This included the dismantling of aprolific international drugs gang, and theconviction of key members, includingAlan Austin from Barnstaple, who wassentenced to 22 years. The covertinvestigation brought together specialistofficers from Devon, Cornwall andDorset, as well as overseas police forcesin Spain and Brazil.Sexual offencesThe Force currently has 161 Sexual Offence Liaison Officers(SOLOs) based across the two counties. These are policeofficers who are either on patrol or are detectives, and whohave been specially trained to gather evidence from a victim ofa serious sexual offence. SOLOs are used as the first responseto a victim wherever possible. They then act as a single pointof contact, also referring victims to appropriate agencies forsupport and welfare, until the completion of the case.Devon and Cornwall Constabulary has adopted a nationaltraining package for SOLOs and is leading other forces indelivering this new programme. We are also supporting thedevelopment of Sexual Assault Referral Centres (SARCs)across the force area, in conjunction with partner agenciesincluding health authorities, local authorities and the voluntarysector.TerrorismAs a predominantly rural area, Devon and Cornwall isnot an area usually associated with terrorism. However,the Force has long recognised that major incidentscan take place anywhere, and, in line with the UKlong-term strategy for countering international terrorism,has developed considerable expertise in combatingsuch threats.The aim is to reduce the risk of terrorism so thatpeople can go about their daily lives freely and withconfidence. By working closely with local communities,we can take positive action against those motivatedby prejudice or hate by improving the flow ofinformation to and from communities, researchingand responding to community intelligence, anddeveloping a flexible response.SARCs provide an enhanced service for victims co-ordinatedthrough one location. The intention is that all victims acrossour large force area will have access to a SARC. CurrentlyPlymouth SARC is open for police referrals, with full SARCs inExeter and Truro following soon.In 2008 this expertise was tested in full by a full-scaleterrorist incident in the area that brought into playalmost every element of the Force’s preparations.The Constabulary will continue to police our transportinfrastructure and offer enhanced protective securityadvice in relation to crowded places. In addition, wecontinue to work at the seaports and airports to preventterrorists and their supports from entering the UK.08452 777444 | 17

Your possessionsPeople often feel vulnerablein their homes, yet the fear ofbeing burgled far outweighsthe risk. In 2008-9 thenumber of serious acquisitivecrimes recorded in Devon,Cornwall and the Isles of Scillydecreased by 11%. However,one of our top priorities is tocut this even further, helpingyou to protect you and yourproperty from crime andpursuing the detection andconviction of offenders.Devon and Cornwall Constabulary isinvolved in a range of initiatives to lessenthe threat of theft and make people feelmore secure. Some of the most successfulcrime-reduction initiatives undertaken by theForce have been those which have given thepublic the information they need to protectthemselves and others from crime.The Constabulary employs ten crimeprevention officers, each of whom works ina specific area. As well as conducting localcrime reduction campaigns and workingwith other agencies to reduce crime, theyare available to provide specialist crimeprevention advice in schools, clubs, nursinghomes, private homes and many othersettings.If you would like to talk to a crimeprevention officer, please get in touchwith your neighbourhood policing teamby calling 08452 777 444 or visit ourneighbourhood policing website at and enter your postcode into thebox on the left hand side of the screen.08452 777444 | | 21

Keeping your property safeProperty markingEvery year the Constabulary recovershundreds of thousands of pounds worth oflost or stolen property. However, only 9%is returned to the rightful owners, becausethe rest simply can’t be identified. Criminalsescape prosecution and, usually, theproperty has to be returned to them.Marking yourvaluablesincreases thelikelihood of acriminal beingsuccessfullyprosecuted, aswell as makingit harder foroffenders toprofit throughthe sale of theBuilding safer communities together1items. It will deter criminals from stealingthem, or breaking into your house orpremises to steal it.The Constabulary encourages propertymarking and other crime preventionmeasures through the work of the crimeprevention officers and also through regular‘days of action’. These combine crimeprevention visits to homes, schools andbusinesses with the search of propertiesthat are suspected to have stolen goods,visits to second-hand traders and extrahighvisibility patrols.Tackling vehicle crime on DartmoorCrime on Dartmoor may be low in comparisonto some other parts of Devon and Cornwall, butthose that are committed are very specific.Tourists flock to the area every year and arevulnerable to car crime, often leaving vehicles inremote spots. Sheep theft, arson and fly tippingare also relatively common crimes.A ‘Moorwatch’ campaign was set up over thesummer of 2008 specifically addressing vehiclecrime, and in early 2009 was expanded to coverother nuisance crimes common to the moorland.Extra high-visibility patrols are used to deter criminal activity and the Force’sAutomatic Number Plate Recognition (ANPR) system detects known criminals.Neighbourhood policing teams are working in conjunction with the DartmoorNational Park, Devon and Somerset Fire and Rescue Service and localauthorities to educate the public and promote the message that Dartmoor isnot a place for criminals.Police help farmers turn over rural crimePolice in Honiton, Seaton and Axminster are working alongside the NationalFarmers’ Union (NFU) on an initiative to cut rural crime in East Devon.Farmers who have been targeted by burglars can borrow security alarms fromthe police and will be able to call 999 with a log number if an alarm on theirproperty is activated.The fear of crime has been growing within farming communities, particularlyin relation to repeatburglaries from farm.The scheme will berolled out to other WARNINGareas if successfulI’M MOOR AWARE NO VALUABLESso that more farmingHAVE BEEN LEFT IN THIS VEHICLEcommunities canYou may wish to display this notice when leaving your vehiclebenefit.Performance against targets 2008-9Target:Result:To achieve a reduction of at least 2% in serious acquisitive crime11% reduction22 | 08452 777444

Your roadsOn the rare and tragic occasions when a plane or train crashes, the details hitthe front pages, and rightly so. But when a motorist dies on the roads few peoplehear about it, because, sadly, it is not that unusual.houses and off licences, all of which hasstrong community support.Reductions in the collision rate are a creditto all those who have worked so hardto reduce the number of casualties onour roads. But the work is by no meansdone. Every death on our roads is a deathtoo many, with families having to copewith the loss of loved ones, and peoplesuffering injuries so serious that their liveswill never be the same again.One of the most frequent frustrationsabout the police is from people who areunhappy that they have been caughtspeeding, particularly by safety cameras.A number of initiatives have dramaticallyreduced the number of people killed andinjured on roads in Cornwall, Devon andthe Scilly Isles.In 2008 73 people were killed and 447were seriously injured, compared to 2007when 94 died and 664 were seriouslyinjured, an overall decrease of 31.4%.Dedicated road policing officers useadvice and education as well asprosecution, and have been workingclosely with the Devon County RoadSafety Department and Devon andSomerset Fire and Rescue Service todeliver the road safety message through aseries of ‘Learn2Live’ presentations givento sixth form students throughout Devon.We have also been working with councilsto identify and fix problems with theroads, such as repairing damage toroad surfaces and improving signage.In addition, a government-funded projectcalled ‘Country Mile’ is seeking to improvesafety on the roads through high visibilitypatrols, road improvements anddriver training.Drink drivers are targeted in biannualseasonal campaigns as well as year-roundpatrols. Local initiatives also have a partto play, for instance on the LizardPeninsula, one of the most remotespots in England. The community raisedconcerns with local neighbourhoodpolicing teams that there was a perceptionthat it was okay to drink and drive onremote unclassified roads. This is veryfar from the case. Spot checks anddedicated patrols in the area are beingsupported by a poster campaign andregular police visits to restaurants, publicHowever, cameras reduce speeding andcut the number of deaths on our roads.They are not intended to catch motoristsby stealth. Most cameras are marked inbright colours to be more obvious, andthe locations of the cameras are availableon the Force website. Fines are usedto pay for road safety schemes in theregion rather than going straight into thegovernment’s coffers.The figures this year demonstrate why ourcampaigns and patrols are so important,and why we target dangerous andinappropriate driving. We will continue towork with our partners and the public toprevent accidents and reduce the numberof deaths and injuries on our roads.08452 777444 | 23

Keeping your roads safeOperation VortexDevon and Cornwall Constabularyhas taken action against hundreds ofpeople caught breaking road trafficlaws following a special operation ledby the force’s traffic department.A dedicated team of road policingofficers carried out patrols inunmarked vehicles across manyroutes across Devon and Cornwall,including the M5, A30, A38 and A361.Operation Vortex saw around 1,000people stopped by police for motoringoffences in July 2008, with actiontaken against 810.Summer drink driving comes downDevon and Cornwall Constabulary’s summer drink driving campaign led to an11% decrease in the number of people failing a breath test.Throughout June 2008, officers carried out roadside checks in the eveningsand early mornings, and continued to breathalyse all drivers involved in anykind of collision or whose driving led them to suspect they were under theinfluence of drink or drugs.The campaign was supported by posters, beer mats and stickers in bars, pubsand clubs, and by advertising on petrol pumps.Officers administered more than 3,000 breath tests, with 292 failing the test.Despite the decrease, the figures still show a worrying number of peopleflouting laws designed to protect themselves and others from serious harm,and the Constabulary’s drink/drug driving enforcement continues on ayear-round basis.Police issued 772 fixed-penalty ticketsfor a variety of incidents includingdriving while using mobile phones,failure to wear seat belts, not beingin proper control of the vehicle,excessive speed and contravening redtraffic lights or other signs.24 | 08452 777444

Your roleWe depend on the support and assistance of the public to keep Devon, Cornwalland the Isles of Scilly as safe from crime as possible.Our officers rely on you to inform us about what is importantto you in policing the local area, to report crime and to giveevidence.Devon and Cornwall Constabulary’s approach to policingcentres on its neighbourhood policing teams (see p4, Yourneighbourhood) which work closely with local communities. If youwould like to talk to your neighbourhood team and contributeto setting their priorities, call 08452 777 444 or visit ourneighbourhood policing website at and enter your postcode into the boxon the left hand side of the screen.We especially value the work of volunteers, who provide a cruciallink between police and the community. You can volunteer as aSpecial Constable and receive training to deal with local policingissues and help prevent crime and disorder. Visit our website to find aboutany current recruitment campaigns.If you are interested in making a difference to your community inother ways, the Police Volunteering Programme can offer you arole that is as unique as you are. Hours are flexible and roles varywidely, including:• Co-ordinating a local neighbourhood watch scheme;• Organising community meetings with your neighbourhoodpolicing team;• Supporting local community services;• Helping your neighbours make their homes more secure.To find out more contact the Police Volunteer Programme Coordinatoron 01392 452051 or e-mail volunteersrecruitment@devonandcornwall.pnn.police.ukThe role of the Devon andCornwall Police AuthorityThe Police Authority is a group of 19local people who hold the police toaccount on behalf of the communitiesof Devon and Cornwall. It works withthe Home Office to appoint the chiefconstable and senior police officers,checks on complaints against the police,and sets the targets and priorities for theConstabulary on an annual basis.In order to do this, it continuouslyconsults the public about variousaspects of police strategy and priorities.These consultations include an annualPolice Authority survey, public meetingsacross the region, two citizen’s panelsproviding feedback on new initiativesand proposals, and events focusedon particular issues or sections of thecommunity.To get involved in these public meetingsand events, visit the Police Authoritywebsite at 777444 | 25

Your environmentour environment, our responsibilityWe have pledged to reduce our impact on the environment and have embarkedon an ambitious programme to reduce our carbon footprint.Our challenge is to reduce our carbonemissions by 10% by the end of March2010.To achieve this, we are taking action toreduce our energy and fuel use and costs,plus the carbon emissions from both ourbuildings and our vehicle fleet.We now regularly review our consumption ofutilities such as electricity and gas and havetaken action to improve our least energyefficient properties.For example, water saving devices are nowinstalled in toilets and washrooms and aprogramme is already underway to installhigh-efficiency T5 florescent lighting acrossthe Force to reduce electricity consumption.The Force is investigating rainwaterharvesting along with technology to reduceemissions from heating systems in stationsand other buildings.Devon and Cornwall Police Authority has setan additional target to reduce the carbonfootprint (energy use) of buildings by 10%by the end of March 2012.National environmental standards arenow an integral part of the design andconstruction of all new Constabularybuildings to increase the use of renewableenergy.For example, the new Bodmin policestation, due to be completed in September,has been designed with those standards inmind and incorporates solar water heating,rainwater harvesting and lighting control.For some time, the Constabulary hasdemanded ethical and environmentalstandards from its suppliers of goods andservices, as well as buying locally wherepossible.Importantly our staff are encouraged toplay their part and a ‘green ambassador’network has been established to championenvironmental ideas.The Force is promoting public transport,cycle to work and car share schemes plusconferencing facilities to reduce travel tomeetings, while staff are recycling in officesand stations, and turning off lights andelectrical equipment when not in use.26 | 08452 777444

Contact usDevon and Cornwall ConstabularyIn an EMERGENCY: Dial 999An emergency is an incident that requires an immediate policeresponse if:• Life is threatened• People are injured• Offenders are nearbyIf English is not your first language we have immediate accessto interpreters who can speak 150 languages.If you are deaf, hard of hearing or speech-impaired,text 80999.The Text 80999 number IS NOT for general use and anyonemisusing it will have their mobiles deactivated.General enquiry and emergency calls are recorded for publicsafety and monitoring purposes. Any information you providemay be used for police research purposes.In NON-EMERGENCY situations:Dial 08452 777444If you are deaf, hard-of-hearing or speechimpaired,text 01392 452935.If you would like to report information about a crimeanonymously, call Crimestoppers: 0800 555111To contact your neighbourhood policing team:Call 08452 777444 to find out more, or visitour neighbourhood policing website at www.neighbourhoodpolicing.devon-cornwall.police.ukand type your postcode into the box on the lefthandside of the screenWebsite: www.devon-cornwall.police.ukVisit our website for more information on Devon &Cornwall ConstabularyFor general police related enquiries and frequentlyasked questions: and Cornwall Police AuthorityTelephone: 01392 268333 Please do not ring to report a crimeAddress: PO Box 229, Exeter, EX2 5YTFax: 01392 268330Website: www.dcpa.police.uk08452 777444 | 27

This report is available on request in large print,Braille or audio dictation.If English is not your first language we canalso arrange for it to be produced in anotherlanguage. Alternatively you can view thisreport via our website which can automaticallytranslate into a number of languages.If you have any comments or suggestionsrelating to this report please contact the PoliceAuthority at: or on 01392 26833328 | 08452 777444

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