NETWORK CAREER NEWS - César Ritz Colleges

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NETWORK CAREER NEWS - César Ritz Colleges

February 2011 | No. 13

network

career news

Unwto in Brig

crUising off italy!

corporate sUccess www.ritz.edU


editoRial

CReditS

Dear Reader,

How do you like our new design?

We’ve implemented a whole new

communication concept and you’ll

find the new design applied to all our

magazines, brochures, website and

other communication tools.

In this edition, we’ve got a lot of interesting

stories. It’s been a busy second

half of 2010 and on page three you can

read about the many industry visitors

we’ve had, the projects that we’ve participated

in and some of the special guest

lecturers we’ve welcomed. Some of the

highlights you can read about were the

Tedqual Conference (page three), the

Career Development Conference (page

four) and for the Cruise Class, the trip on

the Mediterranean with MSC Splendida

(page five).

The editors take every care in presenting

the correct details at the time of printing

but take no responsibility for contributions

from third parties.

“Network” is prepared for you by:

César Ritz Colleges Switzerland

1897 Le Bouveret

Switzerland

Tel: + 41 24 482 82 82

Fax: + 41 24 482 88 99

career@ritz.edu

www.ritz.edu

You’ll find fascinating stories on pages

eight and nine about some of our alumni,

their current positions and career paths

to date: Folker Heim from Germany;

Kok Kin Chen from Malaysia; and Renat

Zhanarbayev from Kazakhstan.

Our students do internships all around the

world and on pages 10 and 11 you’ll find

interviews and stories from internships in

China, Abu Dhabi, Portugal and Malaysia.

In Switzerland, a popular city in which to

do an internship is Geneva. Have a look

on pages 12 and 13 to find out what

some of our students have found themselves

doing in this wonderful city.

Revenue Management is a popular subject

and an interesting career path for

many of our students. On page 14, read

what Revenue Management lecturer

Brad Andrews is doing to help students

get some real experience in this field.

And on the same page, we have a postcard

from Ian Chinn who is currently a

Revenue Manager in his home country

of Malaysia.

I hope you like what you see and read.

Warm regards,

trude Konrad

Career Service Manager

editorial management, production

and graphic design:

Paul English/Heather Dittmar

English Communications Pty Ltd

4387 Inglewood

Queensland

Australia

info@englishcommunications.com

Printing by: Imprimerie Saint­Paul –

Fribourg – Switzerland

CoNteNtS

We would like to thank everybody who has contributed to this magazine,

including our industry contacts, staff, students and graduates. We’re looking forward

to your future participation. the next “Network” is scheduled for august 2011.

2 | Network career news | February 2011 | No. 13

editorial 2

Career events 3–5

Visits 3

CDC 2010 4–5

Cruising off Italy 5

Photo Gallery 6–7

alumni Profiles 8–9

Chan Kok Kin 8

Renat Zhanarbayev 8

Folker Heim 9

Student internships 10–13

Abroad 10–11

Switzerland 12–13

industry News 14

EasyRMS 14

Postcard from Malaysia 14

Career advice 15

How to work the web 15

Did you know? 15

Who to ask 15

dear alumni, please let us know your

career moves and changes of address

that can be updated online under

www.alumninews.ch – User login –

Update Your Profile. don’t forget to

check our website regularly. this edition

and further news about César

Ritz Colleges are published on our

website: www.ritz.edu

Cover photo: Michaela Stocker (Switzerland),

Kitchen Trainee, and Gloriangel

Alvarez Garcia (Nicaragua), Service Trainee,

Le Mirador Kempinski, Mont­Pèlerin

Photographer: Christine Schroeter.


linked to the world

CaReeR eveNtS

Between July and december 2010, César Ritz Colleges hosted and participated in a number of events.

apart from the Career development

Conference (CdC), we were also

visited by:

• Whitelodging Services, USA

• Starwood Hotels and Resort, Vita

Futura Programme

• Swissôtel Hotels & Resorts Worldwide

• Kempinski Luxury Hotels Worldwide.

Guest lecturers included:

• Tobi Kuhlang, César Ritz Alumnus and

Vice President of Revenue Development,

Accor

• Malcolm Wright, a casino management

expert.

Participating projects:

• The Leadership Programme in Brig

continued with students working on

helping hotels in Zermatt and Iceland

with their marketing; a new project in

Bulgaria has been launched (together

with an alumnus); and a further project

in India is in the planning stage.

other events:

• Washington State University hosted

The Consortium of Undergraduate

International Business Education

(CUIBE) Steering Committee meeting

at the University Centre César Ritz

• Hong Kong Hospitality and Alumni

Event

• The Cruise class went for an educational

cruise on the Mediterranean

(see page five)

• The Higher Institute of Cyprus (with

which we provide mentoring on behalf

of the UNWTO), came to visit

• Tedqual (see below).

Visit from Kempinski Luxury Hotels Worldwide

first eUropean ‘tedQUal’

conference in Brig

the Culinary arts academy students

went to visit:

• Villars Chocolate Factory in Fribourg

• Gastronomia Restaurant Industry Fair

• The local food market in Lausanne

• Gruyère Cheese Factory

• Nestlé Alimentarium Food Muesum

in Vevey

• Vinea 2010 Wine Fair in Sierre (students

prepared a dinner served in the vineyard,

hosted by Albert Mathier & Fils SA, with

30 international journalists as guests).

the United Nations World tourism organization (UNWto)

chose César Ritz Colleges in Switzerland for their first annual

european ‘tedQual’ (tourism education Quality) conference.

Held from 11 to 13 october 2010, the conference was

under the direction of the academic director Professor

John Swarbrooke.

In total, 13 different European universities accepted the invitation to join the conference

based around the theme “The Role of Education in the Development of Future Leaders

of the International Hotel Industry”. Eighteen professors representing the UNWTO.

TedQual­certified participating universities covered a variety of topics relating to hotel

and tourism management. The Swiss state of Valais was represented by the Director for the

Foundation for Sustainable Development of Mountainous Regions, Mr Eric Nanchen, who

spoke about the importance of sustainable tourism.

Well done Sacha!

Several César Ritz students had the opportunity to present different, interesting projects

developed during their studies. One such was Sacha Guillermin from Switzerland

who received an award for the best presentation of his e­portfolio project. The prize

included the possibility to complete an internship with the UNWTO.TedQual organization

and the opportunity to implement the ‘e­portfolio’ project in different educational institutions

around the world.

Network career news | February 2011 | No. 13 | 3


CaReeR eveNtS | CDC 2010

career development conference 2010

the annual Career development Conference (CdC) is an important event that brings our

students directly in front of representatives from the hospitality industry. as such, it can help

facilitate a good start to the students’ careers. the CdC 2010 took place from 8 to 10 october

and was a great success. twenty-seven recruiters representing 13 companies from around

the world gave short presentations and interviewed potential students.

Happy recruiters

During the event, the 13 companies presented

their properties and company

values in order to attract students that

could match their philosophy. After a

pre­selection, 295 interviews were conducted

for various positions in different

areas within the industry.

Some of the aspects that recruiters were

looking for in the students were: motivation,

positive attitude, good personal

presentation, grooming, career orientation,

good communication and people

skills. Passion for the industry and being

a caring person was also mentioned as

important.

4 | Network career news | February 2011 | No. 13

The recruiters highlighted the major

strengths of César Ritz students and

mentioned specific factors such as having

a strong academic background, possessing

good manners and positive attitudes,

being open minded and having good cultural

awareness due to the cultural exposure

that the school provides.

… and happy students

For the students, the CDC is not only a

great opportunity to learn more about

different participating companies but

also a fantastic opportunity to network

with industry leaders, to apply for available

positions and to get a good start to

their career.

1


“This Career Development

Conference met all my expectations.

It also proved the high level

that our University has in the

hospitality industry!”

Marina Davydova (Russia), BIB student

the companies attending the

CdC 2010:

• Seabourn Cruise Line

• The Rezidor Hotel Group

• Accor Hotels and Resorts

• Rocco Forte Collection

• Amanresorts, USA

• West Paces Hotel Group c/o

The Cambrian, Adelboden

• 25hours Hotels, Frankfurt & Hamburg

• Vienna International Hotelmanagment

AG, Vienna Austria

Ritz Carlton Hotel Arts Barcelona /

Powerscourt Ireland

• Marina Bay Sands Singapore

• Shangri­La International Hotels

• Hyatt Hotels – North America, USA

• Hilton Fort Lauderdale, USA

1. Antonella Miglionico from Italy and Alistair

Peckham from the UK with their eyes on

working for The Rezidor Hotel Group

2. Rafn Thorisson and Sveinn Jensson from

Iceland hoping for opportunities with

Shangri­La International Hotels

2

crUising off italy

1

CaReeR eveNtS

1. Ilse Riebel is enjoying the view from

her cabin balcony

2. The Cruise class in Rome

Students from the elective course, tourism and the Cruise

industry, embarked on 11 November aboard the MSC

Splendida for a three-day familiarization cruise from

Messina in Sicily to Civitavecchia and then Genoa where

they disembarked. Students were assigned deluxe balcony

cabins amidships at the top of the elegant atrium lobby.

Following a short bus trip from Domodossola to Milan Malpensa, the group boarded

their evening flight to Catania, where Caterina Valentino hosted all at her highly rated

Hotel Palladio. After enjoying a dinner in a typical Sicilian restaurant, the transfer to the

ship the next morning included a tour of the city of Taormina. One of the highlights of

the trip was sailing out of the port with a stunning sunset and great views of the straits

of Messina and the tip of mainland Italy. Other highlights included the presentation by

the F&B Director and a tour of an exclusive part of the ship called the ‘Yacht Club’.

Lecturer, Brad Andrews, a veteran of the luxury cruise industry, was very pleased to

work with the Swiss sales office in Basel, which provided excellent service in helping us

prepare for the cruise.

2

Network career news | February 2011 | No. 13 | 5


CaReeR eveNtS | PHOTO GALLERY

6 | Network career news | February 2011 | No. 13

1 2

4 5

3


10

11

6

9

1. The Cruise Class in Italy

2. Service intern Montserrat Virgen

Cuevas (Mexico) with Human Resource

Coordinator Ms Mulenet at the

Hotel Intercontinental in Geneva

3. Mrs Murillo and Mr Crettaz from

Starwood Hotels & Resorts World­

wide with Daniel Gutzwiller, Christine

Schroeter and Katharina Eyer from

César Ritz Colleges

4. Service trainee Gulzat Altynova

(Kazakhstan) at Hotel Du Lac in

Interlaken with Christine Schroeter

5. Students doing their internships at

the Golf Hotel René Capt in Montreux

6. Night Auditor Zhiyin XU (China), Service

trainee Anjida Karnasuta (Thailand) and

Service trainee Leann Lim (Malaysia) at

the Hotel Alpha Palmiers in Lausanne

7. Students at Career Conference 2010

8. Service trainee Edwin Ortega (Panama),

Housekeeping trainee Warinton Khrua­

On (Thailand) with Human Resource

Manager Ms Dodat and Food and

Beverage Manager Mr Rangon at the

Hotel Bristol in Geneva

9. Service trainees Ksenia Rusetskaya

(Russia) and Man Ho Cheung (Hong

Kong) with F&B Manager Mr Chaieb at

the Hotel Starling, Lausanne/Saint­Sulpice

10. Service trainee Jaquelin Guevara

(Panama) with the owner of the

Restaurant Le Palais Oriental in

Montreux, Mr Gharibi

11. Reception trainee Natalia Jaramillo

Duran (Colombia) and her colleague

Gloria with Front Office Manager

Mr Chanal at the Hotel Drake

Longchamp in Geneva

Network career news | February 2011 | No. 13 | 7

7

8


PRoFileS | ALUMNI SUCCESS STORIES

renat on dUty

Renat Zhanarbayev is currently working as the duty Manager at the Rixos almaty Hotel in

Kazakhstan. Shortly after graduation, Renat moved to the United States to work at the

Renaissance Baltimore Harborplace Hotel for one year, an opportunity he received through

the Career development Conference 2007.

At the Renaissance Hotel, Renat had

the chance to rotate through different

departments of the Rooms Division, a

valuable experience that enabled him

to get a good overall knowledge of the

operational side of hotels.

Renat was part of the opening team of

the Rixos Hotel in Almaty and, to date,

that is one of his most memorable

work experiences. Renat started out

working as Assistant Front Desk Manager

and soon after was promoted to

the position of Night Manager. He was

then offered the job of Front Office

Manager which he took and this led

to his current job as the Duty Manager,

for the hotel. As the Duty Manager

he is responsible for maintaining

the quality of the services and products

provided to the guests and ensuring

guest satisfaction, which includes re­

8 | Network career news | February 2011 | No. 13

cUlinary innovation

originally from Malaysia, Kok Kin Chan is currently working

for Unilever in Germany. Unilever is one of the largest food

production companies in the world and Kok is working in

their research and development (R&d) department.

tell us about your current position

“I began my career with Unilever as an

R&D Chef in Malaysia. Without having

any technical background in food, I was

nevertheless working very closely with

the technologists to design new recipes

and improve current ones. When it was

time to move on, I decided to come back

to Europe but this time to Germany. I am

currently taking on a new challenge at

Unilever in Dry Foods where I have more

than 10 products that I designed in the

markets in Holland, Canada, Germany

and Poland. Being the only Asian Chef, I

am also the first point of contact when it

comes to designs with an Asian profile.

What I like the most about my current

position is the constant learning where

each day there is something to learn

either by yourself or with colleagues”.

What has César Ritz meant to your

career?

“The effort and time put in by the César

solving guest problems and complaints.

Renat’s favourite aspect ofhis position is

the challenge that he faces every day to

resolve these issues.

Prior to moving to the United States,

Renat gained valuable experience as part

of his studies in Switzerland. He completed

his paid internship at the prestigious Hotel

Bristol in Geneva where he worked in the

Food and Beverage department. Renat’s

work experience combined with the education

he received at César Ritz Colleges,

helped his career move ahead very quickly

and get him to where he is now.

valuable advice

Renat’s advice to all César Ritz College’s

students: “Don’t stress as you have the

ability to resolve any situation! You have

the education, knowledge and work experience.

Use it!”

Ritz faculty – their experience, passion

and knowledge – were outstanding. I

use essential skills and values that I learnt

in school including organization, self­discipline

and professionalism. The education

that I received from César Ritz Colleges

helped me climb the career ladder”.

What advice would you give to our

current students?

“A hotel diploma does not restrict you in

your career, you have so many opportunities

and everyday you learn something

new. In addition to your education, you

also need to be passionate about your

job and have a strong determination to

succeed”.

Chan Kok Kin (Malaysia)

HD 1987

Innovation Chef,

Unilever Deutschland GmbH,

Heilbronn,

Germany

Renat Zhanarbayev (Kazakhstan)

BIB 2007

Duty Manager, Rixos Hotel, Almaty,

Kazakhstan

Renat Zhanarbayev, with fellow César

Ritz alumni Nataliya Pak, Spa Intern and

Zhanna Meirembayev, Sales Manager


sUccess on a corporate level

Since 2009, alumnus Folker Heim has been the director of loyalty Marketing with the

Global Hotel alliance (GHa), the world’s largest alliance of independent hotel brands based

in Geneva. GHa encompasses over 260 upscale and luxury hotels with over 60,000 rooms

in 47 different countries and includes brands such as anantara, doyle Collection, First,

Kempinski, leela, Marco Polo, Mirvac, omni, Pan Pacific, Park Royal and tivoli. Folker tells

us that he truly enjoys working in a dynamic and innovative environment.

Marga Cretton interviewed Folker and

found out that his success story is based

on his philosophy to enjoy whatever he

is doing. In line with this, his motivation

rests around trying to be the best in

what he is doing and always on top of

new developments and trends. Folker’s

most important achievement was being

the project manager for the successful

launch of GHA Discovery, an innovative

loyalty programme for 12 international

hotel chains.

How did you get started and why

hospitality?

“After finishing high school, I decided

to go travelling around the world. While

working in various jobs in bars and hotels

on different continents, I started to focus

on becoming a general manager one

day. So I started with an apprenticeship

in Germany and then later topped my

education with the César Ritz Diploma.

During my 12­year career with Kempinski

Hotels that followed, I specialized in CRM

and marketing and then received the offer

to join GHA in my current position.”

How did César Ritz contribute to your

career?

“I still think about some elements of my

César Ritz courses on a daily basis (‘big

things first’) such as with managing

projects or when addressing an audience

during presentations. Having learnt the

important aspects of finance have also

contributed to my work today, but the

César Ritz network has been the most

beneficial.” (n.b. Folker created our first

alumni chapter in Germany, the Bavarian

chapter, launched in l998)

What is your advice to our current

students eager to work at a corporate

level?

“First gain experience in different depart­

ments of hotels and understand the

processes and dynamics of hotel management

in practise. Later on, this will

give you more credibility when you

communicate to the field. And be aware

of the fact that when working on a

corporate level, you will not have direct

customer contact every day.”

Folker Heim (Germany)

HD 1996

Director of Loyalty Marketing

Global Hotel Alliance, Geneva,

Switzerland

Network career news | February 2011 | No. 13 | 9


StUdeNt iNteRNSHiPS | ABROAD

challenging china

Nicole from Sweden/Mexico and Sebastian from Slovenia wanted to use and develop the skills

they had learnt in school and at the same time experience another culture. they decided to do an

internship in China and, so far, it seems it has been a challenging and interesting experience.

a taste of asia

Give a short description of your position

and duties

Sebastian: I am leading the team of barmen,

waitresses and hostesses, and dealing

with day­to­day activities, events and

service duties. I am also currently involved

with the opening of the new coffee shop

at the hotel.

Nicole: I rotate within the hotel that

includes: Guest Relations, Concierge,

Business Centre, Front Desk and Duty

Manager. I also handle guest complaints,

VIP arrivals and room inspections.

How are you using what you have

learnt in school?

We have applied much of the knowledge

and skills that we learnt in school, for example,

when handling guest complaints,

delegating tasks, overcoming cultural differences,

using our service and leadership

skills and applying marketing strategies.

Subjects that have been very useful were

Strategic Marketing, Food and Beverage,

Service and Organizational Behaviour.

What has been the most challenging?

The biggest challenge has been to overcome

the cultural difference and be able

to communicate and express our ideas. It

has also been difficult to adapt to such a

different way of thinking and understand

the Chinese culture.

in general how would you describe

your training so far?

We really enjoy our experience here!

Coming to China was a good choice. We

have good positions in the hotel despite

our young age and lack of experience. We

have been given a lot of responsibilities

and have been able to apply our knowledge

and take decisions.

Sebastian Postogna (Slovenia)

Nicole lundberg (Mexico/Sweden)

BIB students

Management trainees

InterContinental Puxi Shanghai, China

Sandra Chatzakis from Germany is doing her second internship at the Sheraton, langkawi in

Malaysia. Sandra sent us the following report.

“Working at the Sheraton, Langkawi has

certainly been like life in fast­forward mode.

Here I get to experience what working in a

hotel really means and see that you need

to be an expert in every field, and there is

always something new to learn!

As a receptionist I need to be able to

handle a bit of everything, for example,

catching a monkey is just one of the

many skills I have developed here! Given

the natural environment we have, I don’t

only do the normal check­in of guests

but also give them a little biology lesson

about the unique and rare animal species

they might encounter. Also, in terms of

food suggestions, I only know what I have

tried myself and can then recommend it. I

also make sure the adventurer can experience

the authentic local cuisine and offer

those with a rather delicate tongue an

adequate alternative.

Probably the most important aspect of my

experiences here has been experiencing a

different culture. Here I hear jungle sounds

10 | Network career news | February 2011 | No. 13

instead of cars and I am living a completely

different lifestyle. I also observe an island

where tourism is still developing. I see a

population torn between the excitement of

fast progress and thousands of year’s worth

of old traditions as well as the influences of

religions that couldn’t be more apart.

In fact, everything that I have learnt has

been beyond any job description and defi­

nitely nothing I had expected but I would

never have wanted to miss any of it! Every

day brings so many opportunities to learn

something new and create ever­lasting

impressions!”

Sandra Chatzakis (Germany)

BIB student

HR Trainee

Sheraton, Langkawi, Malaysia


in shangri-la

Chikako abe from Japan and Han Peng and

Candy Chen from China wanted to experience

another part of the world. they participated

in the Career development trip to the Uae in

april/May 2010 and were offered internships

at the Shangri la in abu dhabi. We asked them

how they were doing.

Give a short description of your position and duties

Han and Candy: We are doing a cross training in the Food and

Beverage outlets and Food and Beverage administration. We learn

the daily operations, different service styles, file documents, attend

the manager’s briefings and work in different positions such as a

hostess, in service and as a bartender.

Chikako: I have spent time in both the HR office and the training

office helping out screening CVs, doing phone interviews, filing

documents, writing letters and preparing trainings and workshops.

are you using what you have learnt in school?

Han: Yes, definitely! The knowledge we gained can be applied to

real operations. It also helps me to identify issues and find solutions.

Actually, I found something useful from every subject taken in my

two years of studies!

Candy: For me, the service class has especially been useful as well as

product knowledge (e.g. the wine tasting club in Le Bouveret). When

I start to work in a new outlet, it is very easy for me because of the

knowledge I have.

Chikako: I found Inter­Cultural Studies, Organizational Behaviour

sUn and fUn in portUgal

after doing her first internship in Switzerland, diane laing-Meason wanted to experience

another country and so went for her training at the Penha longa Hotel, Spa & Golf Resort

in Portugal that is managed by Ritz Carlton. When we caught up with her, diane was really

enjoying her time.

Give a short description of your position and duties.

I am currently working in the Reception where I mainly deal with

guests, checking them in and out, and answering questions and

concerns. The training also includes working once a week in

Banquets. This was challenging at first because I had never done

banqueting before but now it is going smoothly.

How did you get the training?

The Ritz Carlton Company came to our campus to recruit. I applied

and was invited for an interview that went well and then I was

offered a position.

in general, how would you describe your training?

Penha Longa and The Ritz Carlton give all their employees the opportunity

to learn and show their best. We are empowered to solve

problems when they arise. We are also encouraged to be curious,

to ask to work in other departments when it is possible and to learn

different things. It’s a learning experience everyone should have.

What’s it like to do an internship in Portugal?

I think that, at first, Portugal is not a country that attracts many

and Entrepreneurship very useful but I have used knowledge from

all my subjects.

What has been your best learning experience?

Han: Preparation for an Food and Beverage audit in administration,

manager briefings, and the session in the ‘all day’ dining restaurant.

Candy: I was in the ‘all day’ dining restaurant during Ramadan.

Each day our restaurant was empty for breakfast and lunch but

after sunset around 400 people came at the same time. That was

the first time I experienced such a situation and it taught me a lot

about the local culture and beliefs.

Chikako: Working with different nationalities in a completely

different culture from my country.

Han Peng (China) and Yingfei (Candy) Chen (China),

BIB students, F&B Trainees,

Chikako abe (Japan)

HD student, Human Resources Trainee,

Shangri­La, Qayat Al Beri, Abu Dhabi, UAE

people! It’s still a bit unknown but I love it here! People are very

friendly wherever you go and you get to meet other trainees, not

only from Switzerland but also from Portugal. And of course, you

have the weather, the beaches and the parties.

diane laing-Meason (el Salvador, France, USa) BIB student

Front Office Trainee, Penha Longa Hotel, Spa & Golf Resort,

Sintra, Portugal

Diane with colleague and César Ritz alumnus Filipe Ishihama,

LIVE Trainee at the Ritz Carlton Penha Longa Hotel

Network career news | February 2011 | No. 13 | 11


StUdeNt iNteRNSHiPS | SWITZERLAND

the geneva experience

Geneva is the second most populous city in Switzerland and one of the most international

cities in europe with over 40 percent of its residents coming from outside Switzerland.

Several international organizations have their Headquarter in Geneva i.e. World Health

organization, the international Red Cross and the european Headquarters of the United

Nations. in other words, Geneva is a very nice place for our students to do an internship

and as you can see below, they are doing it in different kinds of establishments.

Sarsawat Wongmanasuk (thailand), Service, and iris

Castanada (Panama), Service, Golf Club de Genève, Geneva

Except for the kitchen, Sarsawat and Iris have experienced every

part of the restaurant and have appreciated the opportunity to

use the skills learnt in school and adapt these skills to a real

world situation.

Michael Joel Jaen Joseph (Panama), Reception, Hotel de la

Paix, Geneva

Michael has been at the Front Desk, has done Night Audit and

during that also helped out in Room Service. He says that the

Rooms Management and Food & Beverage classes have been the

most useful so far (besides the French, of course). Michael told us

that overall it was “an excellent experience, my colleagues were

great and the job environment fabulous”.

12 | Network career news | February 2011 | No. 13

1

3

Betzander arango (Panama), Kitchen, and desislava

Nikolova (Bulgaria), Reception Hotel President Wilson,

Geneva

For Desislava, the most challenging part was to learn the operating

system and make sure that she handled the guest requests

correctly. She says it was a very good learning experience.

Ching Chee (Malaysia), Service, Yao Wang (China), Kitchen,

and Mani Solani (Panama), Service, Restaurant

Société Nautique de Genève, Geneva

The internship was a great experience for Yao. Her supervisor gave

her a lot of responsibility and that is something, Yao said, that

moti vates her to do a good job: “I go to work happy everyday”.

1. Sarsawat and Iris with Mr Ouvrard, Director of Food & Beverage

2. Michael with Mr Caltagirone, Front Office Manager and

Ms Contino, Director of HR

3. Betzander and Desislava with Ms Langlais, HR Assistant

4. Ching, Yao and Mani with Mr Sailer, Director

2

4


event management!

My name is Ruth Henriquez and i am from el Salvador. i started my César Ritz journey four

years ago in January 2007. When i started, i didn’t know what to expect because i was the

first Salvadorian to start at César Ritz Colleges. during those four years, i finished my Bachelor

degree and completed two internships, the first at the Grand Hotel du lac vevey and the

second at the Ritz Carlton St. thomas, USa.

While waiting for graduation (June 2011),

I decided to do a third internship in Switzerland

and so am now assisting Nadia

Akhmisse (César Ritz alumnus) at the International

Osteoporosis Foundation (IOF). I

know it may not sound like part of the hospitality

industry but it has a lot to do with it.

IOF is a not­for­profit, non­governmental

organization dedicated to the fight against

osteoporosis. The IOF organizes congresses,

regional meetings and training courses

around the World. Right now I am working

on eight events that will be taking place

in Singapore, Geneva, Valencia, Bahrain,

Australia, Dubai, Buenos Aires and Rio de

Janeiro.

In short, I help organize each meeting

inc luding doing the following: site inspec­

Clinique La Prairie offers a wide array of medical and paramedical

anti­aging treatments and services to its international patients.

Nestled on the shores of Lake Geneva, Clinique La Prairie provides

its discerning guests with sumptuous, natural surroundings in an

exquisite blend of both classic and contemporary architecture.

Ioana Viky Bourou has a once­in­a­lifetime opportunity to work

as a member of the kitchen brigade at this exclusive Swiss clinic.

The quality of services and meals offered at Clinique La Prairie ex­

tion; programme; invitations; registrations;

and general meeting logistics (planning,

rooms, catering, shipping, signage and a

whole lot more). After many months of

hard work, I will be helping at the meeting

venue and putting all in place.

This job demands a lot of concentration,

hard work, multi­tasking, perfectionism,

passion and a good eye for detail. I love

working for the IOF, not only because I

have normal office hours and weekends

off, but also because it is a great work experience.

I have learnt a lot by seeing the

other side of the coin and realizing what

a customer really needs, as well through

seeing all the hard work behind every

event that, in the end for the hospitality

industry, is X room, U shape, 200 seats,

water, conference pens and paper.

cUlinary at the cliniQUe

ceed those provided by many of the world’s leading luxury hotels.

Ioana Viky has the challenge of working to meet those standards

on a daily basis.

ioana viky Bourou (Greece)

Culinary Arts Academy student

Kitchen Trainee

Clinique La Prairie, Montreux

Ruth Henriquez and Nadia Akhmisse

Network career news | February 2011 | No. 13 | 13


iNdUStRY NeWS

revenUe and yield management

at césar ritz colleges

in a new initiative, the global provider of SaaS Revenue and Yield Management Solutions,

easyRMS, is giving online demonstrations and educational sessions on ezRMS to César

Ritz students. Participating students will benefit from a more practical approach to revenue

management with the assistance of a leader in the field.

EzRMS helps hotels to sell the right

product to the right customer at the

right time for the right price. Currently,

it is used by more than 600 properties

worldwide, including Accor, NH Hotels

and Best Western. The outcomes of the

sessions will allow students to: relate

more to a revenue manager’s tasks and

challenges; understand how a RMS can

help make the best decisions for optimizing

the hotel’s total revenues; and see

the impact their actions could have on

postcard from malaysia

Greetings from langkawi, Malaysia’s best-known holiday destination!

Here I hold the position as a Revenue

Manager at the Meritus Pelangi

Beach Resort & Spa. As a

Revenue Manager I work as an inhouse

consultant to the General

Manager and corporate office to

optimise total revenue for the resort.

I also assist in optimizing inhouse

systems to improve overall

efficiency in various departments.

At César Ritz Colleges Switzerland

I gained a lot of wisdom, both for

my professional career and in my

personal development. I believe the

academic programme and learning

environment at César Ritz Colleges,

with its mix of both theoretical

and practical knowledge, allowed

me to get the best education possible.

The high academic quality,

exposure to real work environments

and the life skill development

prepared me to take on the

world of hospitality and tourism at

a managerial level.

After my graduation, César Ritz Colleges

assisted my placement in an amazing

revenue management­training programme

with the Hilton Fort Lauderdale

Beach Resort in Florida. Within

a year there, my Director of Revenue

groomed me into an Assistant Revenue

Manager at the Meritus Pelangi Beach

14 | Network career news | February 2011 | No. 13

the business of the hotel.

According to Brad Andrews, lecturer in

Revenue and Yield Management, students

like the fact that they can talk directly to industry

experts during the interactive Q&A.

Resort & Spa in Langkawi. Despite my

young age, I was then privileged to take

on the greater responsibility as Revenue

Manager after just six months.

I learnt many life lessons while at César

Ritz Colleges and the melting pot of cul­

Mr Andrews sees the EasyRMS involvement

as “a major step in giving students a

real­life view of a RMS”, and hopes that the

programme may even be able to advance

to where a demo version of EzRMS is

used in a classroom environment.

The concept of enabling students to get

to know more about revenue management

and be comfortable with it, forms

part of the César Ritz’s strategy for training

revenue managers of the future.

tures opened my eyes and made me realise

that the world is much bigger than

it seems.

Kind regards,

ian Chinn (Malaysia)

BIB 2008


did yoU

know...

• …that globally, the economic recovery

has been faster than expected, mainly

because of an increase in international

travel? 1

• …that the World Travel and Tourism

Council (WTTC) forecasts that globally,

travel and tourism will grow by 4.3%

per year over the next ten years? 1

• …that this will help create an additional

66 million jobs by 2020 and

of these, 50 million will be in Asia? 1

• …that the Petronas Towers in Kuala

Lumpur are the tallest twin towers

in the world? 2

• …that there are 78 elevators in

The Petronas Towers? 2

• …that the drink Singapore Sling was

created around 1915 in the Long Bar

of the Raffles Hotel in Singapore?

• …that the Marina Bay Sands Sky Park

is located 200 meters over the ground,

that it can host up to 3,900 people

and includes a 150­meter infinity

swimming pool. The world’s largest

outdoor pool at that height3 1 World Travel and Tourism Council

2 www.petronastwintowers.com.my

3 www.marinabaysands.com

top ten tips

working the weB

4 Don’t make the mistake of thinking

you can be less formal online

4 Some sites give you an email link and

an online form to fill, others will steer

you to the recruiter’s own website

where you will be able to apply

4 Applications are frequently discarded

because people fail to fill in all their

details

4 Get one up on fellow candidates by

filling in all fields, not just the ones

who to ask?

CaReeR adviCe

that are compulsory

4 If you are sending a covering letter

and CV on spec, make sure you provide

ALL your details, qualifications

and contact information

4 Again, if applying on spec, ring the

company to check the name and

email address of the person who handles

job applications before pressing

the send button.

daniel Gutzwiller, director of University Centre César Ritz,

Brig, has now also the responsibility and coordination of the department

‘Alumni, Industry Relations and Career Services’. The main aim

of this department is to look after the careers of our students.

Christine Schroeter, Placement Manager, University Centre

César Ritz, Brig, places students in hospitality establishments in

Switzerland and the rest of the world. She organizes interviews and

contracts, and assists the students during their training period. She

also organizes the annual Career Development Conference.

eric Bélanger, Career development and internship Coordinator,

Professional Centre César Ritz, le Bouveret, places students

in hospitality establishments in Switzerland. He prepares the students,

organizes interviews and contracts, and coaches them before,

during and after their training period.

Katharina eyer, Career Service and alumni Manager, César Ritz

Colleges Switzerland, Brig, prepares and assists current students

in the planning of their international careers. She is also in charge of

alumni chapters and activities around the world.

trude Konrad, Career Service Manager, César Ritz Colleges

Switzerland, le Bouveret, assists students in career planning, is

constantly looking for new opportunities for the graduating students

and is the editor of the Network magazine.

Network career news | February 2011 | No. 13 | 15


César Ritz students are just lovely, open minded,

have diversity of culture, are proactive and they just

want to eat up the world!”

Madhubi Willmotte, HR Manager, Ritz Carlton, Hotel Arts Barcelona, Spain

“Always a pleasure to come to César Ritz and meet with

vibrant and dynamic young hoteliers of the future.”

Jan Spooren, Director of People Development, The Rezidor Hotel Group

César Ritz students are very well groomed,

well mannered and passionate about hospitality.”

Eugenia Png, HR Manager, Marina Bay Sands Singapore

César Ritz Colleges provides a diverse base of candidates

with a combination of theoretical and practical experience

along with a good appreciation of cultural diversity.”

Joseph Cancilliere, Director of HR, Hilton Fort Lauderdale Beach Resort, USA

César Ritz Colleges Switzerland

Admissions Office

1897 Le Bouveret, Switzerland

Tel. +41 24 482 82 82

Fax +41 24 482 88 99

admissions@ritz.edu

www.ritz.edu

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