February 2011 | No. 13
Unwto in Brig
crUising off italy!
corporate sUccess www.ritz.edU
How do you like our new design?
We’ve implemented a whole new
communication concept and you’ll
find the new design applied to all our
magazines, brochures, website and
other communication tools.
In this edition, we’ve got a lot of interesting
stories. It’s been a busy second
half of 2010 and on page three you can
read about the many industry visitors
we’ve had, the projects that we’ve participated
in and some of the special guest
lecturers we’ve welcomed. Some of the
highlights you can read about were the
Tedqual Conference (page three), the
Career Development Conference (page
four) and for the Cruise Class, the trip on
the Mediterranean with MSC Splendida
The editors take every care in presenting
the correct details at the time of printing
but take no responsibility for contributions
from third parties.
“Network” is prepared for you by:
César Ritz Colleges Switzerland
1897 Le Bouveret
Tel: + 41 24 482 82 82
Fax: + 41 24 482 88 99
You’ll find fascinating stories on pages
eight and nine about some of our alumni,
their current positions and career paths
to date: Folker Heim from Germany;
Kok Kin Chen from Malaysia; and Renat
Zhanarbayev from Kazakhstan.
Our students do internships all around the
world and on pages 10 and 11 you’ll find
interviews and stories from internships in
China, Abu Dhabi, Portugal and Malaysia.
In Switzerland, a popular city in which to
do an internship is Geneva. Have a look
on pages 12 and 13 to find out what
some of our students have found themselves
doing in this wonderful city.
Revenue Management is a popular subject
and an interesting career path for
many of our students. On page 14, read
what Revenue Management lecturer
Brad Andrews is doing to help students
get some real experience in this field.
And on the same page, we have a postcard
from Ian Chinn who is currently a
Revenue Manager in his home country
I hope you like what you see and read.
Career Service Manager
editorial management, production
and graphic design:
Paul English/Heather Dittmar
English Communications Pty Ltd
Printing by: Imprimerie SaintPaul –
Fribourg – Switzerland
We would like to thank everybody who has contributed to this magazine,
including our industry contacts, staff, students and graduates. We’re looking forward
to your future participation. the next “Network” is scheduled for august 2011.
2 | Network career news | February 2011 | No. 13
Career events 3–5
CDC 2010 4–5
Cruising off Italy 5
Photo Gallery 6–7
alumni Profiles 8–9
Chan Kok Kin 8
Renat Zhanarbayev 8
Folker Heim 9
Student internships 10–13
industry News 14
Postcard from Malaysia 14
Career advice 15
How to work the web 15
Did you know? 15
Who to ask 15
dear alumni, please let us know your
career moves and changes of address
that can be updated online under
www.alumninews.ch – User login –
Update Your Profile. don’t forget to
check our website regularly. this edition
and further news about César
Ritz Colleges are published on our
Cover photo: Michaela Stocker (Switzerland),
Kitchen Trainee, and Gloriangel
Alvarez Garcia (Nicaragua), Service Trainee,
Le Mirador Kempinski, MontPèlerin
Photographer: Christine Schroeter.
linked to the world
Between July and december 2010, César Ritz Colleges hosted and participated in a number of events.
apart from the Career development
Conference (CdC), we were also
• Whitelodging Services, USA
• Starwood Hotels and Resort, Vita
• Swissôtel Hotels & Resorts Worldwide
• Kempinski Luxury Hotels Worldwide.
Guest lecturers included:
• Tobi Kuhlang, César Ritz Alumnus and
Vice President of Revenue Development,
• Malcolm Wright, a casino management
• The Leadership Programme in Brig
continued with students working on
helping hotels in Zermatt and Iceland
with their marketing; a new project in
Bulgaria has been launched (together
with an alumnus); and a further project
in India is in the planning stage.
• Washington State University hosted
The Consortium of Undergraduate
International Business Education
(CUIBE) Steering Committee meeting
at the University Centre César Ritz
• Hong Kong Hospitality and Alumni
• The Cruise class went for an educational
cruise on the Mediterranean
(see page five)
• The Higher Institute of Cyprus (with
which we provide mentoring on behalf
of the UNWTO), came to visit
• Tedqual (see below).
Visit from Kempinski Luxury Hotels Worldwide
first eUropean ‘tedQUal’
conference in Brig
the Culinary arts academy students
went to visit:
• Villars Chocolate Factory in Fribourg
• Gastronomia Restaurant Industry Fair
• The local food market in Lausanne
• Gruyère Cheese Factory
• Nestlé Alimentarium Food Muesum
• Vinea 2010 Wine Fair in Sierre (students
prepared a dinner served in the vineyard,
hosted by Albert Mathier & Fils SA, with
30 international journalists as guests).
the United Nations World tourism organization (UNWto)
chose César Ritz Colleges in Switzerland for their first annual
european ‘tedQual’ (tourism education Quality) conference.
Held from 11 to 13 october 2010, the conference was
under the direction of the academic director Professor
In total, 13 different European universities accepted the invitation to join the conference
based around the theme “The Role of Education in the Development of Future Leaders
of the International Hotel Industry”. Eighteen professors representing the UNWTO.
TedQualcertified participating universities covered a variety of topics relating to hotel
and tourism management. The Swiss state of Valais was represented by the Director for the
Foundation for Sustainable Development of Mountainous Regions, Mr Eric Nanchen, who
spoke about the importance of sustainable tourism.
Well done Sacha!
Several César Ritz students had the opportunity to present different, interesting projects
developed during their studies. One such was Sacha Guillermin from Switzerland
who received an award for the best presentation of his eportfolio project. The prize
included the possibility to complete an internship with the UNWTO.TedQual organization
and the opportunity to implement the ‘eportfolio’ project in different educational institutions
around the world.
Network career news | February 2011 | No. 13 | 3
CaReeR eveNtS | CDC 2010
career development conference 2010
the annual Career development Conference (CdC) is an important event that brings our
students directly in front of representatives from the hospitality industry. as such, it can help
facilitate a good start to the students’ careers. the CdC 2010 took place from 8 to 10 october
and was a great success. twenty-seven recruiters representing 13 companies from around
the world gave short presentations and interviewed potential students.
During the event, the 13 companies presented
their properties and company
values in order to attract students that
could match their philosophy. After a
preselection, 295 interviews were conducted
for various positions in different
areas within the industry.
Some of the aspects that recruiters were
looking for in the students were: motivation,
positive attitude, good personal
presentation, grooming, career orientation,
good communication and people
skills. Passion for the industry and being
a caring person was also mentioned as
4 | Network career news | February 2011 | No. 13
The recruiters highlighted the major
strengths of César Ritz students and
mentioned specific factors such as having
a strong academic background, possessing
good manners and positive attitudes,
being open minded and having good cultural
awareness due to the cultural exposure
that the school provides.
… and happy students
For the students, the CDC is not only a
great opportunity to learn more about
different participating companies but
also a fantastic opportunity to network
with industry leaders, to apply for available
positions and to get a good start to
“This Career Development
Conference met all my expectations.
It also proved the high level
that our University has in the
Marina Davydova (Russia), BIB student
the companies attending the
• Seabourn Cruise Line
• The Rezidor Hotel Group
• Accor Hotels and Resorts
• Rocco Forte Collection
• Amanresorts, USA
• West Paces Hotel Group c/o
The Cambrian, Adelboden
• 25hours Hotels, Frankfurt & Hamburg
• Vienna International Hotelmanagment
AG, Vienna Austria
• Ritz Carlton Hotel Arts Barcelona /
• Marina Bay Sands Singapore
• ShangriLa International Hotels
• Hyatt Hotels – North America, USA
• Hilton Fort Lauderdale, USA
1. Antonella Miglionico from Italy and Alistair
Peckham from the UK with their eyes on
working for The Rezidor Hotel Group
2. Rafn Thorisson and Sveinn Jensson from
Iceland hoping for opportunities with
ShangriLa International Hotels
crUising off italy
1. Ilse Riebel is enjoying the view from
her cabin balcony
2. The Cruise class in Rome
Students from the elective course, tourism and the Cruise
industry, embarked on 11 November aboard the MSC
Splendida for a three-day familiarization cruise from
Messina in Sicily to Civitavecchia and then Genoa where
they disembarked. Students were assigned deluxe balcony
cabins amidships at the top of the elegant atrium lobby.
Following a short bus trip from Domodossola to Milan Malpensa, the group boarded
their evening flight to Catania, where Caterina Valentino hosted all at her highly rated
Hotel Palladio. After enjoying a dinner in a typical Sicilian restaurant, the transfer to the
ship the next morning included a tour of the city of Taormina. One of the highlights of
the trip was sailing out of the port with a stunning sunset and great views of the straits
of Messina and the tip of mainland Italy. Other highlights included the presentation by
the F&B Director and a tour of an exclusive part of the ship called the ‘Yacht Club’.
Lecturer, Brad Andrews, a veteran of the luxury cruise industry, was very pleased to
work with the Swiss sales office in Basel, which provided excellent service in helping us
prepare for the cruise.
Network career news | February 2011 | No. 13 | 5
CaReeR eveNtS | PHOTO GALLERY
6 | Network career news | February 2011 | No. 13
1. The Cruise Class in Italy
2. Service intern Montserrat Virgen
Cuevas (Mexico) with Human Resource
Coordinator Ms Mulenet at the
Hotel Intercontinental in Geneva
3. Mrs Murillo and Mr Crettaz from
Starwood Hotels & Resorts World
wide with Daniel Gutzwiller, Christine
Schroeter and Katharina Eyer from
César Ritz Colleges
4. Service trainee Gulzat Altynova
(Kazakhstan) at Hotel Du Lac in
Interlaken with Christine Schroeter
5. Students doing their internships at
the Golf Hotel René Capt in Montreux
6. Night Auditor Zhiyin XU (China), Service
trainee Anjida Karnasuta (Thailand) and
Service trainee Leann Lim (Malaysia) at
the Hotel Alpha Palmiers in Lausanne
7. Students at Career Conference 2010
8. Service trainee Edwin Ortega (Panama),
Housekeeping trainee Warinton Khrua
On (Thailand) with Human Resource
Manager Ms Dodat and Food and
Beverage Manager Mr Rangon at the
Hotel Bristol in Geneva
9. Service trainees Ksenia Rusetskaya
(Russia) and Man Ho Cheung (Hong
Kong) with F&B Manager Mr Chaieb at
the Hotel Starling, Lausanne/SaintSulpice
10. Service trainee Jaquelin Guevara
(Panama) with the owner of the
Restaurant Le Palais Oriental in
Montreux, Mr Gharibi
11. Reception trainee Natalia Jaramillo
Duran (Colombia) and her colleague
Gloria with Front Office Manager
Mr Chanal at the Hotel Drake
Longchamp in Geneva
Network career news | February 2011 | No. 13 | 7
PRoFileS | ALUMNI SUCCESS STORIES
renat on dUty
Renat Zhanarbayev is currently working as the duty Manager at the Rixos almaty Hotel in
Kazakhstan. Shortly after graduation, Renat moved to the United States to work at the
Renaissance Baltimore Harborplace Hotel for one year, an opportunity he received through
the Career development Conference 2007.
At the Renaissance Hotel, Renat had
the chance to rotate through different
departments of the Rooms Division, a
valuable experience that enabled him
to get a good overall knowledge of the
operational side of hotels.
Renat was part of the opening team of
the Rixos Hotel in Almaty and, to date,
that is one of his most memorable
work experiences. Renat started out
working as Assistant Front Desk Manager
and soon after was promoted to
the position of Night Manager. He was
then offered the job of Front Office
Manager which he took and this led
to his current job as the Duty Manager,
for the hotel. As the Duty Manager
he is responsible for maintaining
the quality of the services and products
provided to the guests and ensuring
guest satisfaction, which includes re
8 | Network career news | February 2011 | No. 13
originally from Malaysia, Kok Kin Chan is currently working
for Unilever in Germany. Unilever is one of the largest food
production companies in the world and Kok is working in
their research and development (R&d) department.
tell us about your current position
“I began my career with Unilever as an
R&D Chef in Malaysia. Without having
any technical background in food, I was
nevertheless working very closely with
the technologists to design new recipes
and improve current ones. When it was
time to move on, I decided to come back
to Europe but this time to Germany. I am
currently taking on a new challenge at
Unilever in Dry Foods where I have more
than 10 products that I designed in the
markets in Holland, Canada, Germany
and Poland. Being the only Asian Chef, I
am also the first point of contact when it
comes to designs with an Asian profile.
What I like the most about my current
position is the constant learning where
each day there is something to learn
either by yourself or with colleagues”.
What has César Ritz meant to your
“The effort and time put in by the César
solving guest problems and complaints.
Renat’s favourite aspect ofhis position is
the challenge that he faces every day to
resolve these issues.
Prior to moving to the United States,
Renat gained valuable experience as part
of his studies in Switzerland. He completed
his paid internship at the prestigious Hotel
Bristol in Geneva where he worked in the
Food and Beverage department. Renat’s
work experience combined with the education
he received at César Ritz Colleges,
helped his career move ahead very quickly
and get him to where he is now.
Renat’s advice to all César Ritz College’s
students: “Don’t stress as you have the
ability to resolve any situation! You have
the education, knowledge and work experience.
Ritz faculty – their experience, passion
and knowledge – were outstanding. I
use essential skills and values that I learnt
in school including organization, selfdiscipline
and professionalism. The education
that I received from César Ritz Colleges
helped me climb the career ladder”.
What advice would you give to our
“A hotel diploma does not restrict you in
your career, you have so many opportunities
and everyday you learn something
new. In addition to your education, you
also need to be passionate about your
job and have a strong determination to
Chan Kok Kin (Malaysia)
Unilever Deutschland GmbH,
Renat Zhanarbayev (Kazakhstan)
Duty Manager, Rixos Hotel, Almaty,
Renat Zhanarbayev, with fellow César
Ritz alumni Nataliya Pak, Spa Intern and
Zhanna Meirembayev, Sales Manager
sUccess on a corporate level
Since 2009, alumnus Folker Heim has been the director of loyalty Marketing with the
Global Hotel alliance (GHa), the world’s largest alliance of independent hotel brands based
in Geneva. GHa encompasses over 260 upscale and luxury hotels with over 60,000 rooms
in 47 different countries and includes brands such as anantara, doyle Collection, First,
Kempinski, leela, Marco Polo, Mirvac, omni, Pan Pacific, Park Royal and tivoli. Folker tells
us that he truly enjoys working in a dynamic and innovative environment.
Marga Cretton interviewed Folker and
found out that his success story is based
on his philosophy to enjoy whatever he
is doing. In line with this, his motivation
rests around trying to be the best in
what he is doing and always on top of
new developments and trends. Folker’s
most important achievement was being
the project manager for the successful
launch of GHA Discovery, an innovative
loyalty programme for 12 international
How did you get started and why
“After finishing high school, I decided
to go travelling around the world. While
working in various jobs in bars and hotels
on different continents, I started to focus
on becoming a general manager one
day. So I started with an apprenticeship
in Germany and then later topped my
education with the César Ritz Diploma.
During my 12year career with Kempinski
Hotels that followed, I specialized in CRM
and marketing and then received the offer
to join GHA in my current position.”
How did César Ritz contribute to your
“I still think about some elements of my
César Ritz courses on a daily basis (‘big
things first’) such as with managing
projects or when addressing an audience
during presentations. Having learnt the
important aspects of finance have also
contributed to my work today, but the
César Ritz network has been the most
beneficial.” (n.b. Folker created our first
alumni chapter in Germany, the Bavarian
chapter, launched in l998)
What is your advice to our current
students eager to work at a corporate
“First gain experience in different depart
ments of hotels and understand the
processes and dynamics of hotel management
in practise. Later on, this will
give you more credibility when you
communicate to the field. And be aware
of the fact that when working on a
corporate level, you will not have direct
customer contact every day.”
Folker Heim (Germany)
Director of Loyalty Marketing
Global Hotel Alliance, Geneva,
Network career news | February 2011 | No. 13 | 9
StUdeNt iNteRNSHiPS | ABROAD
Nicole from Sweden/Mexico and Sebastian from Slovenia wanted to use and develop the skills
they had learnt in school and at the same time experience another culture. they decided to do an
internship in China and, so far, it seems it has been a challenging and interesting experience.
a taste of asia
Give a short description of your position
Sebastian: I am leading the team of barmen,
waitresses and hostesses, and dealing
with daytoday activities, events and
service duties. I am also currently involved
with the opening of the new coffee shop
at the hotel.
Nicole: I rotate within the hotel that
includes: Guest Relations, Concierge,
Business Centre, Front Desk and Duty
Manager. I also handle guest complaints,
VIP arrivals and room inspections.
How are you using what you have
learnt in school?
We have applied much of the knowledge
and skills that we learnt in school, for example,
when handling guest complaints,
delegating tasks, overcoming cultural differences,
using our service and leadership
skills and applying marketing strategies.
Subjects that have been very useful were
Strategic Marketing, Food and Beverage,
Service and Organizational Behaviour.
What has been the most challenging?
The biggest challenge has been to overcome
the cultural difference and be able
to communicate and express our ideas. It
has also been difficult to adapt to such a
different way of thinking and understand
the Chinese culture.
in general how would you describe
your training so far?
We really enjoy our experience here!
Coming to China was a good choice. We
have good positions in the hotel despite
our young age and lack of experience. We
have been given a lot of responsibilities
and have been able to apply our knowledge
and take decisions.
Sebastian Postogna (Slovenia)
Nicole lundberg (Mexico/Sweden)
InterContinental Puxi Shanghai, China
Sandra Chatzakis from Germany is doing her second internship at the Sheraton, langkawi in
Malaysia. Sandra sent us the following report.
“Working at the Sheraton, Langkawi has
certainly been like life in fastforward mode.
Here I get to experience what working in a
hotel really means and see that you need
to be an expert in every field, and there is
always something new to learn!
As a receptionist I need to be able to
handle a bit of everything, for example,
catching a monkey is just one of the
many skills I have developed here! Given
the natural environment we have, I don’t
only do the normal checkin of guests
but also give them a little biology lesson
about the unique and rare animal species
they might encounter. Also, in terms of
food suggestions, I only know what I have
tried myself and can then recommend it. I
also make sure the adventurer can experience
the authentic local cuisine and offer
those with a rather delicate tongue an
Probably the most important aspect of my
experiences here has been experiencing a
different culture. Here I hear jungle sounds
10 | Network career news | February 2011 | No. 13
instead of cars and I am living a completely
different lifestyle. I also observe an island
where tourism is still developing. I see a
population torn between the excitement of
fast progress and thousands of year’s worth
of old traditions as well as the influences of
religions that couldn’t be more apart.
In fact, everything that I have learnt has
been beyond any job description and defi
nitely nothing I had expected but I would
never have wanted to miss any of it! Every
day brings so many opportunities to learn
something new and create everlasting
Sandra Chatzakis (Germany)
Sheraton, Langkawi, Malaysia
Chikako abe from Japan and Han Peng and
Candy Chen from China wanted to experience
another part of the world. they participated
in the Career development trip to the Uae in
april/May 2010 and were offered internships
at the Shangri la in abu dhabi. We asked them
how they were doing.
Give a short description of your position and duties
Han and Candy: We are doing a cross training in the Food and
Beverage outlets and Food and Beverage administration. We learn
the daily operations, different service styles, file documents, attend
the manager’s briefings and work in different positions such as a
hostess, in service and as a bartender.
Chikako: I have spent time in both the HR office and the training
office helping out screening CVs, doing phone interviews, filing
documents, writing letters and preparing trainings and workshops.
are you using what you have learnt in school?
Han: Yes, definitely! The knowledge we gained can be applied to
real operations. It also helps me to identify issues and find solutions.
Actually, I found something useful from every subject taken in my
two years of studies!
Candy: For me, the service class has especially been useful as well as
product knowledge (e.g. the wine tasting club in Le Bouveret). When
I start to work in a new outlet, it is very easy for me because of the
knowledge I have.
Chikako: I found InterCultural Studies, Organizational Behaviour
sUn and fUn in portUgal
after doing her first internship in Switzerland, diane laing-Meason wanted to experience
another country and so went for her training at the Penha longa Hotel, Spa & Golf Resort
in Portugal that is managed by Ritz Carlton. When we caught up with her, diane was really
enjoying her time.
Give a short description of your position and duties.
I am currently working in the Reception where I mainly deal with
guests, checking them in and out, and answering questions and
concerns. The training also includes working once a week in
Banquets. This was challenging at first because I had never done
banqueting before but now it is going smoothly.
How did you get the training?
The Ritz Carlton Company came to our campus to recruit. I applied
and was invited for an interview that went well and then I was
offered a position.
in general, how would you describe your training?
Penha Longa and The Ritz Carlton give all their employees the opportunity
to learn and show their best. We are empowered to solve
problems when they arise. We are also encouraged to be curious,
to ask to work in other departments when it is possible and to learn
different things. It’s a learning experience everyone should have.
What’s it like to do an internship in Portugal?
I think that, at first, Portugal is not a country that attracts many
and Entrepreneurship very useful but I have used knowledge from
all my subjects.
What has been your best learning experience?
Han: Preparation for an Food and Beverage audit in administration,
manager briefings, and the session in the ‘all day’ dining restaurant.
Candy: I was in the ‘all day’ dining restaurant during Ramadan.
Each day our restaurant was empty for breakfast and lunch but
after sunset around 400 people came at the same time. That was
the first time I experienced such a situation and it taught me a lot
about the local culture and beliefs.
Chikako: Working with different nationalities in a completely
different culture from my country.
Han Peng (China) and Yingfei (Candy) Chen (China),
BIB students, F&B Trainees,
Chikako abe (Japan)
HD student, Human Resources Trainee,
ShangriLa, Qayat Al Beri, Abu Dhabi, UAE
people! It’s still a bit unknown but I love it here! People are very
friendly wherever you go and you get to meet other trainees, not
only from Switzerland but also from Portugal. And of course, you
have the weather, the beaches and the parties.
diane laing-Meason (el Salvador, France, USa) BIB student
Front Office Trainee, Penha Longa Hotel, Spa & Golf Resort,
Diane with colleague and César Ritz alumnus Filipe Ishihama,
LIVE Trainee at the Ritz Carlton Penha Longa Hotel
Network career news | February 2011 | No. 13 | 11
StUdeNt iNteRNSHiPS | SWITZERLAND
the geneva experience
Geneva is the second most populous city in Switzerland and one of the most international
cities in europe with over 40 percent of its residents coming from outside Switzerland.
Several international organizations have their Headquarter in Geneva i.e. World Health
organization, the international Red Cross and the european Headquarters of the United
Nations. in other words, Geneva is a very nice place for our students to do an internship
and as you can see below, they are doing it in different kinds of establishments.
Sarsawat Wongmanasuk (thailand), Service, and iris
Castanada (Panama), Service, Golf Club de Genève, Geneva
Except for the kitchen, Sarsawat and Iris have experienced every
part of the restaurant and have appreciated the opportunity to
use the skills learnt in school and adapt these skills to a real
Michael Joel Jaen Joseph (Panama), Reception, Hotel de la
Michael has been at the Front Desk, has done Night Audit and
during that also helped out in Room Service. He says that the
Rooms Management and Food & Beverage classes have been the
most useful so far (besides the French, of course). Michael told us
that overall it was “an excellent experience, my colleagues were
great and the job environment fabulous”.
12 | Network career news | February 2011 | No. 13
Betzander arango (Panama), Kitchen, and desislava
Nikolova (Bulgaria), Reception Hotel President Wilson,
For Desislava, the most challenging part was to learn the operating
system and make sure that she handled the guest requests
correctly. She says it was a very good learning experience.
Ching Chee (Malaysia), Service, Yao Wang (China), Kitchen,
and Mani Solani (Panama), Service, Restaurant
Société Nautique de Genève, Geneva
The internship was a great experience for Yao. Her supervisor gave
her a lot of responsibility and that is something, Yao said, that
moti vates her to do a good job: “I go to work happy everyday”.
1. Sarsawat and Iris with Mr Ouvrard, Director of Food & Beverage
2. Michael with Mr Caltagirone, Front Office Manager and
Ms Contino, Director of HR
3. Betzander and Desislava with Ms Langlais, HR Assistant
4. Ching, Yao and Mani with Mr Sailer, Director
My name is Ruth Henriquez and i am from el Salvador. i started my César Ritz journey four
years ago in January 2007. When i started, i didn’t know what to expect because i was the
first Salvadorian to start at César Ritz Colleges. during those four years, i finished my Bachelor
degree and completed two internships, the first at the Grand Hotel du lac vevey and the
second at the Ritz Carlton St. thomas, USa.
While waiting for graduation (June 2011),
I decided to do a third internship in Switzerland
and so am now assisting Nadia
Akhmisse (César Ritz alumnus) at the International
Osteoporosis Foundation (IOF). I
know it may not sound like part of the hospitality
industry but it has a lot to do with it.
IOF is a notforprofit, nongovernmental
organization dedicated to the fight against
osteoporosis. The IOF organizes congresses,
regional meetings and training courses
around the World. Right now I am working
on eight events that will be taking place
in Singapore, Geneva, Valencia, Bahrain,
Australia, Dubai, Buenos Aires and Rio de
In short, I help organize each meeting
inc luding doing the following: site inspec
Clinique La Prairie offers a wide array of medical and paramedical
antiaging treatments and services to its international patients.
Nestled on the shores of Lake Geneva, Clinique La Prairie provides
its discerning guests with sumptuous, natural surroundings in an
exquisite blend of both classic and contemporary architecture.
Ioana Viky Bourou has a onceinalifetime opportunity to work
as a member of the kitchen brigade at this exclusive Swiss clinic.
The quality of services and meals offered at Clinique La Prairie ex
tion; programme; invitations; registrations;
and general meeting logistics (planning,
rooms, catering, shipping, signage and a
whole lot more). After many months of
hard work, I will be helping at the meeting
venue and putting all in place.
This job demands a lot of concentration,
hard work, multitasking, perfectionism,
passion and a good eye for detail. I love
working for the IOF, not only because I
have normal office hours and weekends
off, but also because it is a great work experience.
I have learnt a lot by seeing the
other side of the coin and realizing what
a customer really needs, as well through
seeing all the hard work behind every
event that, in the end for the hospitality
industry, is X room, U shape, 200 seats,
water, conference pens and paper.
cUlinary at the cliniQUe
ceed those provided by many of the world’s leading luxury hotels.
Ioana Viky has the challenge of working to meet those standards
on a daily basis.
ioana viky Bourou (Greece)
Culinary Arts Academy student
Clinique La Prairie, Montreux
Ruth Henriquez and Nadia Akhmisse
Network career news | February 2011 | No. 13 | 13
revenUe and yield management
at césar ritz colleges
in a new initiative, the global provider of SaaS Revenue and Yield Management Solutions,
easyRMS, is giving online demonstrations and educational sessions on ezRMS to César
Ritz students. Participating students will benefit from a more practical approach to revenue
management with the assistance of a leader in the field.
EzRMS helps hotels to sell the right
product to the right customer at the
right time for the right price. Currently,
it is used by more than 600 properties
worldwide, including Accor, NH Hotels
and Best Western. The outcomes of the
sessions will allow students to: relate
more to a revenue manager’s tasks and
challenges; understand how a RMS can
help make the best decisions for optimizing
the hotel’s total revenues; and see
the impact their actions could have on
postcard from malaysia
Greetings from langkawi, Malaysia’s best-known holiday destination!
Here I hold the position as a Revenue
Manager at the Meritus Pelangi
Beach Resort & Spa. As a
Revenue Manager I work as an inhouse
consultant to the General
Manager and corporate office to
optimise total revenue for the resort.
I also assist in optimizing inhouse
systems to improve overall
efficiency in various departments.
At César Ritz Colleges Switzerland
I gained a lot of wisdom, both for
my professional career and in my
personal development. I believe the
academic programme and learning
environment at César Ritz Colleges,
with its mix of both theoretical
and practical knowledge, allowed
me to get the best education possible.
The high academic quality,
exposure to real work environments
and the life skill development
prepared me to take on the
world of hospitality and tourism at
a managerial level.
After my graduation, César Ritz Colleges
assisted my placement in an amazing
revenue managementtraining programme
with the Hilton Fort Lauderdale
Beach Resort in Florida. Within
a year there, my Director of Revenue
groomed me into an Assistant Revenue
Manager at the Meritus Pelangi Beach
14 | Network career news | February 2011 | No. 13
the business of the hotel.
According to Brad Andrews, lecturer in
Revenue and Yield Management, students
like the fact that they can talk directly to industry
experts during the interactive Q&A.
Resort & Spa in Langkawi. Despite my
young age, I was then privileged to take
on the greater responsibility as Revenue
Manager after just six months.
I learnt many life lessons while at César
Ritz Colleges and the melting pot of cul
Mr Andrews sees the EasyRMS involvement
as “a major step in giving students a
reallife view of a RMS”, and hopes that the
programme may even be able to advance
to where a demo version of EzRMS is
used in a classroom environment.
The concept of enabling students to get
to know more about revenue management
and be comfortable with it, forms
part of the César Ritz’s strategy for training
revenue managers of the future.
tures opened my eyes and made me realise
that the world is much bigger than
ian Chinn (Malaysia)
• …that globally, the economic recovery
has been faster than expected, mainly
because of an increase in international
• …that the World Travel and Tourism
Council (WTTC) forecasts that globally,
travel and tourism will grow by 4.3%
per year over the next ten years? 1
• …that this will help create an additional
66 million jobs by 2020 and
of these, 50 million will be in Asia? 1
• …that the Petronas Towers in Kuala
Lumpur are the tallest twin towers
in the world? 2
• …that there are 78 elevators in
The Petronas Towers? 2
• …that the drink Singapore Sling was
created around 1915 in the Long Bar
of the Raffles Hotel in Singapore?
• …that the Marina Bay Sands Sky Park
is located 200 meters over the ground,
that it can host up to 3,900 people
and includes a 150meter infinity
swimming pool. The world’s largest
outdoor pool at that height3 1 World Travel and Tourism Council
top ten tips
working the weB
4 Don’t make the mistake of thinking
you can be less formal online
4 Some sites give you an email link and
an online form to fill, others will steer
you to the recruiter’s own website
where you will be able to apply
4 Applications are frequently discarded
because people fail to fill in all their
4 Get one up on fellow candidates by
filling in all fields, not just the ones
who to ask?
that are compulsory
4 If you are sending a covering letter
and CV on spec, make sure you provide
ALL your details, qualifications
and contact information
4 Again, if applying on spec, ring the
company to check the name and
email address of the person who handles
job applications before pressing
the send button.
daniel Gutzwiller, director of University Centre César Ritz,
Brig, has now also the responsibility and coordination of the department
‘Alumni, Industry Relations and Career Services’. The main aim
of this department is to look after the careers of our students.
Christine Schroeter, Placement Manager, University Centre
César Ritz, Brig, places students in hospitality establishments in
Switzerland and the rest of the world. She organizes interviews and
contracts, and assists the students during their training period. She
also organizes the annual Career Development Conference.
eric Bélanger, Career development and internship Coordinator,
Professional Centre César Ritz, le Bouveret, places students
in hospitality establishments in Switzerland. He prepares the students,
organizes interviews and contracts, and coaches them before,
during and after their training period.
Katharina eyer, Career Service and alumni Manager, César Ritz
Colleges Switzerland, Brig, prepares and assists current students
in the planning of their international careers. She is also in charge of
alumni chapters and activities around the world.
trude Konrad, Career Service Manager, César Ritz Colleges
Switzerland, le Bouveret, assists students in career planning, is
constantly looking for new opportunities for the graduating students
and is the editor of the Network magazine.
Network career news | February 2011 | No. 13 | 15
“César Ritz students are just lovely, open minded,
have diversity of culture, are proactive and they just
want to eat up the world!”
Madhubi Willmotte, HR Manager, Ritz Carlton, Hotel Arts Barcelona, Spain
“Always a pleasure to come to César Ritz and meet with
vibrant and dynamic young hoteliers of the future.”
Jan Spooren, Director of People Development, The Rezidor Hotel Group
“César Ritz students are very well groomed,
well mannered and passionate about hospitality.”
Eugenia Png, HR Manager, Marina Bay Sands Singapore
“César Ritz Colleges provides a diverse base of candidates
with a combination of theoretical and practical experience
along with a good appreciation of cultural diversity.”
Joseph Cancilliere, Director of HR, Hilton Fort Lauderdale Beach Resort, USA
César Ritz Colleges Switzerland
1897 Le Bouveret, Switzerland
Tel. +41 24 482 82 82
Fax +41 24 482 88 99