Toll Wins ‘Asia’s Best 3PL
Supply Chain Provider’ Award
on page 03
Toll Australian Flood Appeal
on page 32
March – May 2011
on page 22
Message from Management
Introducing Toll Intermodal
The Toll SPD and QRX brands
have been with us for a long
time, however over recent years
it has become more apparent that
they do not reflect what either business
does, and as such these names
mean little to our customers. I am
forever being asked what the SPD
acronym represents and the two
answers I use are Soap Powder
Distribution or Speedy Prompt
Delivery! When talking to our
people and customers, they
refer to the name but
remember the service,
dedication and attitude of the
people within the business.
Under the Group restructure
in January 2010 both Toll
SPD and QRX became part
of the Toll Domestic
Forwarding division. In line
with the Group-wide rebrand,
and some property and senior
management changes, it was
considered a good time to bring
the two businesses together and
rebrand with a fresh new name.
So now, Toll SPD and QRX
will together be known as Toll
intermodal. Brett Curtis, former
GM at Toll SPD, is now the General
Manager of the business, responsible
for the integration. Ex-QRX Group GM
Viv Botsford will continue his role at
Toll Refrigerated and has taken on the
challenge of building and consolidating
our dedicated refrigeration businesses
including Toll Refrigerated, MFL and
Toll Regional Wagga Wagga.
Global Logistics 03
Domestic Freight 09
Domestic Forwarding 14
Global Resources 17
How wiLL ouR CuSToMERS
BEnEFiT FRoM onE BuSinESS?
n Our customers will have a true rail
network business from Cairns to
Perth with complete visibility, track
and trace, and one bill.
n They can access multi modal
(rail, sea, road) capability.
n We’ll be able to offer cross
docking consolidation capability.
n They will deal with a single point
How wiLL THiS
aFFECT ouR STaFF?
n Staff will work within a true
n There will be greater succession
and promotional opportunities
as part of a bigger organisation.
n Staff will be able to offer customers
a broader range of products
THE nExT STEPS
As we move to one business over the
next 12 months, our customers should
not see any disruptions or change to
their service, and will benefit from new
offers and products. We will continue
to use the same systems so that the
consolidation process runs as smoothly
The site at Moolabin, Queensland will
be renovated to cater for the combined
new businesses. Assets, including
fleet will be looked at to ensure we
can benefit from as many synergies
Global Express 21
Global Forwarding 25
Toll Group 28
Staff Milestones 43
This is an exciting time in the
development of Toll Intermodal,
and we truly believe we are creating
a complete end-to-end road, rail and
sea service provider, from which our
domestic customers within Australia
will greatly benefit. By aligning the
systems, expertise and people of both
of these excellent businesses,
we stand to create a new business
with exciting prospects.
I look forward to reporting the
progress of Toll Intermodal over
the coming months.
Toll Domestic Forwarding n
Group Corporate Affairs
Level 7, 380 St Kilda Road
P + 61 3 9694 2888
Through a joint nomination with customer, Colgate-
Palmolive in China, the award was presented to
Toll Global Logistics at the 2010 CHaina awards
ceremony held in Shanghai on 18 November 2010.
The award is a first class recognition of Toll’s successful
operations with Colgate-Palmolive throughout China
specifically in our proven excellence in developing and
delivering supply chain solutions and services in the region.
Through a rigorous selection and nomination process,
a panel of nine industry experts on CHaINA’s board
of advisors selected Toll Global Logistics over other
In the nomination submission, Toll Global Logistics
successfully demonstrated the scale, importance and
transparency of its Delivery Schedule System (DSS)
program started in 2008 for Colgate-Palmolive’s
operations in China.
The DSS is a joint effort between the customer and Toll’s
account management team, which used Toll’s continuous
improvement plan model. Some benefits included:
n A more structured approach for placing purchase orders
n More environmentally friendly back-end operations
n Reduced emissions due to better planned delivery
n Improved efficiencies for the customer’s field sales
team in China.
‘Asia’s Best 3PL Supply
Chain Provider’ Award
TOLL’S GLoBaL LoGiSTiCS DIvISION HAS BEEN awaRDED THE GLOBAL SuPPLy CHAIN
COuNCIL’S AWArD FOr BEST THiRD PaRTy LoGiSTiCS (3PL) SuPPLy CHAIN PrOvIDEr in aSia.
Stuart Han, Director of Customer Service and Logistics
at Colgate-Palmolive in China, praised the joint effort, “Toll
Global Logistics has been an innovative 3PL provider to
Colgate-Palmolive for over 12 years and the DSS program
is another example of how they have helped us to optimise
our China supply chain.
“The DSS program brought significant benefits to many
parts in the chain, including savings in back office finance
and administration, and enabled the sales team to be much
more efficient than previously,” Stuart added.
wayne Hunt, President and Chief Executive Officer at Toll
Global Logistics said, “This award is testimony to our team’s
tireless efforts and commitment to supply chain operational
excellence. After a successful rebranding exercise in China
in August 2010, the award is recognition of Toll’s capacity to
lead and manage our customers’ supply chains.
“Winning the award of the best 3PL supply chain provider
in Asia further shows our competence as the lead logistics
provider in the retail and consumer sector both in China
and across the region,” Wayne concluded.
This is a fantastic award and great recognition of all
management and employees at Toll Global Logistics
in China and the Asian region – congratulations and
well done to all involved! n
1 Team from Toll
Global Logistics and
Greater China receiving
the Best 3PL Supply
Chain Provider Award
Toll Today March – May 2011 03
Toll Global Logistics receives Minister’s
Honours roll at the Home Team National
Service Awards in Singapore
1 Wayne Hunt
receiving the Minister’s
Honours Roll award
from K. Shanmugam,
for Home Affairs and
Minister for Law, at the
Home Team National
on 26 October 2010
Behind every operationally-ready National
Serviceman (NSmen), is a supportive employer.
Despite the sometimes inconveniences, support
given by employers to the NSmen has remained high.
Toll Global Logistics has been a firm believer in
promoting the releasing of employees for their National
Service obligations. This helps staff to focus on their
duties, supporting the safety and security of Singapore.
In recognition of the consistent support to NSmen by top
tier companies in Singapore, the Minister’s Honours Roll
was introduced by the Home Team in 2008 to recognise
top employers who have shown exemplary support for
Toll Global Logistics is among the five new companies
awarded this year, and put in place initiatives that minimise
deferrals as well as programs to promote physical fitness
among its NS employees and various forms of recognition
for outstanding NS performance.
Dennis Seen, Deputy Director for Integrated Logistics,
explained the supportive role Toll plays in Singapore. He
said, “At Toll Global Logistics we support and recognise the
contribution of every NSman in their total defence activities.
Outstanding performers can look forward to receive
commendations and rewards from the company. They will
be given an incentive equivalent to 50 percent of what is
awarded for their IPPT. In addition, staff who demonstrate
excellent performance will be awarded with an additional
day off ”.
wayne Hunt, President and Chief Executive Officer
represented Toll Global Logistics in receiving the award
from K. Shanmugam, Singapore’s Minister for Home
Affairs and Minister for Law, during a ceremony officiated
by the Singapore Police Force and in the presence of
the Ministry of Home Affairs and Singapore Civil Defence
Force on 26 October 2010 in Singapore.
Wayne said, “Toll Global Logistics has a policy to ensure
all staff who are undergoing their military obligations will
be supported. Their task at work will be redesignated to
other staff while they are away. By doing so, it gives them
a peace of mind to concentrate fully on their NS roles”.
With the support employees receive, they are motivated
for their training and can expect to return to work feeling
fitter and more focussed.
“My company fully supports me when I am required for
my NS duties. My job is planned for and reallocated to
other colleagues while I am away so that I can concentrate
on my NS duties,” said LCP (nS) Effendy Bin Kamsan,
a Home Team NSman and an employee in Toll Global
Logistics in Singapore.
Toll Global Logistics is proud to support its staff in
Singapore as they fulfil their commitment to their country
and community. n
IdeaLab’s Long-range rFID Technology –
FOCuS to Automate Store Management 24 by 7
Today, many companies are leveraging technology
to manage costs, boost efficiencies and enhance
customer service. Yet, many also report constraints
in the ability to operate the technologies effectively. Many
technologies require stringent processes and a disciplined
workforce to operate them.
In December 2010, Tan Tock Seng Hospital Rehabilitation
Center in Singapore renewed its contract with Toll Global
Logistics to manage its linen store with an average inventory
of 10,000 pieces. IdeaLab, a technology innovation unit
within Toll Global Logistics, replaced the existing system
with FOCUS, their newly developed long-range Radio
Frequency Identification (RFID) Inventory Management
The FOCUS system has enabled IdeaLab to manage the
hospital’s linen store unmanned, 24 hours a day, seven
days a week, whilst keeping real time inventory visibility
and on-time replenishments in a timely manner.
Sim Teck Meh, Head of the hospital, said, “My nurses can
walk into the linen store anytime, pick up the required linen
and leave very quickly. It’s natural and efficient. Previously,
they had to sign-in to an inventory system to register the
picked linen before leaving the store”.
“We are definitely not going back to the old way,”
Chua Joo Chye, Operations Manager at Toll Global
Logistics, explained how FOCUS works at the hospital.
“An RFID reader portal is mounted at the doorway of the
store. Every piece of linen is embedded with a unique RFID
tag, while the nurses are issued with RFID staff badges. As
these pieces of linen are taken out of the store or returned
to the store through the portal, the RFID tags are read and
FOCUS will automatically decrease or increase inventory
counts accurately with detailed transactions recorded. The
transaction record will display real time data such as who
has taken what type of linen, when and where was it taken
and possibly why the linen was taken. This level of data
recording also enables us to automatically invoice for
services as provided.
“Now that the data is accurate, timely and complete, a daily
linen utilisation, inventory and movement report is easily
generated. Through simple data analysis, I can then decide
to keep the correct buffer stock for the correct linen types
on site, resulting in fewer and smarter replenishment runs
which includes more freed up store space. I have also
removed the cost of storekeepers too, plus I have a better
understanding of cycle turns”.
“Furthermore, cycle counting can be done within six
man hours, a 70 percent reduction compared to before,”
Prior to the FOCUS implementation, Toll Global Logistics
would occasionally miss service level targets due to stock
shortages in the store. This could occur when the nurses
failed to register out-going linen, especially during the early
hours of the morning. In the past, we had to hire storekeepers
to ensure the inventory system was updated correctly, whilst
cycle counting would take days to complete and reconcile.
With the newly deployed long-range RFID inventory
management solution, we are now able to track and trace
their linen movements more effectively, provide real-time
data on inventory availability and usage as items move from
storage to individual nurses, and ultimately to the patients
who use them. This accurate management of the hospital
supply chain – from scheduling through discharge – is
essential to improving workflow and charge capture.
As in the case of the Tan Tock Seng hospital, RFID
application can provide hospitals with an economical way
to measure a large number of parameters, streamline
workflows and introduce efficiencies and cost savings
across the entire healthcare inventory management chain.
Similarly, the same application can be duplicated in any
environment that requires such needs for example, the
IdeaLab will continue to improve FOCUS to be applicable
for any inventory or assets or equipment management,
and is keen for other business units across the Toll Group
to consider FOCUS in their own or their customers’
operations. For more information, contact James Chan
at ideaLab: email@example.com n
an illustrative Diagram:
a Typical Linen Supply Chain work Flow
Repair & Service Room
Toll Today March – May 2011 05
Lean – up and running at Morningside Facility
1 Toll Auto,
Lean Team in
their training room.
L-R: Simon Allin,
The Toll Auto Komatsu site in
Morningside, Queensland kicked
off its Lean training in early
August 2010, and the team are already
passing on the benefits. The practical
hands-on training structure applies the
basic principles of Lean and puts them
into practice from day one.
The team performed a ‘Waste
Observation’ of their work areas in
the first session which resulted in a
C4 (structured problem solving tool)
exercise. Throughout the following
seven training sessions, the teams
then had the opportunity to use their
new knowledge to further eliminate
waste or refine their improvements.
After completing their final session,
and delivering a report to the senior
management team on what they had
learned and achieved, the Lean team
at Morningside had this to say.
Cherie Jaillet, HSE Coordinator,
Toll auto – Components
“Our Lean report to Joe Serratore
was a great success. All staff on our
Lean team contributed to ensuring our
day was successful and informative.
The Morningside Lean team has
embraced its learnings from Richard
Lockwood and is continuing to make
Lean improvements every week onsite.
“Lean has not only taught us to identify
waste, it has developed a group of
people who now strive to work together
as a team. The Lean training has further
reinforced the Toll culture of working
together as One Toll. We would all like
to thank Richard for the time he has
spent with us”.
Damian Dunn, warehouse
Toll auto – Components
“Lean was embraced by all involved at
Morningside and the results have been
fantastic. The greatest improvement
from a management perspective has
not been the physical changes or
efficiency improvements, which can
be easily monitored, but the change
in my team members’ approach to
their daily tasks, improved moral
and team building.
“The tools and knowledge gained by
those involved, together with their
change in focus will ensure that
continuous improvement is always alive
in Morningside. The team now has a
clear vision on the standards that need
to be set, how we go about setting
them and ensuring these standards
are maintained. The focus now needs
to be on filtering our learnings down
onto the floor to create a real Lean or
continuous improvement culture”.
PuTTinG LEan inTo PRaCTiCE
The first C4 completed at the site has
resulted in reorganising the receiving
area. The relaid out the area has
greatly improved productivity and flow.
The receiving area now uses less
overall space resulting in a significant
reduction in operator walking. Rubbish
management has improved to further
reduce motion. Containers are now
unloaded and received faster resulting
in improved order to delivery times.
Benefits have resulted in a 67 percent
reduction of operator walking when
sorting freight in the receiving area
and gone a long way to impact the
overall site efficiency improvements.
The site efficiency rating has shown
a 45 percent overall improvement
between February and November
(NB efficiency is a calculation of total
lines processed divided by total direct
hours worked). The next areas of
focus will be despatch and storage
which will yield further improvements.
Even our customers have started to
see the benefits of Lean. Gordon
wilson, National Parts Logistic
Manager, Komatsu Australia said,
“Lean is a business culture change
that when delivered successfully has
significant benefits to all aspects of
the supply chain. Toll Auto is always
focussed on supporting our business
with the highest levels of safety [zero
Lost time injury frequency rate to date,
over 500 days] and total efficiencies.
“Implementing this program within the
largest DC operation at Morningside
has already seen dramatic results
such as delivering increased efficiencies
upon inbound and outbound functions,
and assisting with lead time reductions,
increase parts availability, increase
storage capability and waste removal
in the supply chain. All these elements
impact the total business cost and
customer support favourably.
“I wish to thank the management of
Toll and the complete project team for
being so positive and proactive to this
new culture within this operation”. n
Toll Auto Opens New Centre for vW
Toll Auto will be launching its
exciting new contract with
Volkswagen in a purpose
built facility in Singapore.
The state of the art vehicle preparation
centre is equipped with up to date
facilities including a spray painting
booth and paint mixing room, leather
seat installation area and an accident
repair centre for Volkswagen.
Healthy Living Program Launched
for Melbourne Staff
healthy food and regular exercise. The team wants to turn
this culture around and is determined to take the first steps
to becoming healthier.
Toll Global Logistics staff in Melbourne have started
a healthy lifestyle program. The initiative which will
run for 12 weeks, will aim to promote healthy eating,
exercise and good lifestyle choices in a bid to improve
the wellbeing of the participants.
The team will be supported by a nutritionist who will help
monitor their journey and help them reach their personal
The transport industry is a particularly bad offender when
it comes to healthy living. Drivers who are on the road for
long periods at a time do not always have access to fresh,
From this new location, Toll Auto will
provide a range of services for VW
such as CBU compound and inventory
management, pre-delivery checks,
accessory installation, port clearance,
custom brokerage and car carrying
With the new vehicle preparation
centre, Toll Auto in Singapore now
manages more than 1 million sqft
of compound and parts storage,
as well as 320,000 sqft of warehouse
storage and further office space.
With the completion of the new facility,
Toll is able to meet the increasing
storage demands of Volkswagen, and
accommodate this key customer’s
growth plans over the coming years. n
This program is part of a long term strategy to invest in
the health and wellbeing of our employees as this is integral
for a productive, sustainable and safe business. With over
50 registered participants so far, the program is starting
to get people talking about their health and spreading
the message amongst their colleagues and families.
We look forward to hearing the progress of the team in
the coming months. n
Toll Today March – May 2011 07
Singapore Staff Celebrate Long Service Awards
1 25 and 30 years
2 5 years of service.
3 10 years of service.
4 15 years of service.
5 20 years of service.
The Toll Global Logistics team in Singapore held its
annual Long Service Award on 14 December 2010
at the Temasek Club. Senior management were
invited to attend this event to celebrate together with the
The function honoured and recognised our employees
that have worked for the company for a period of five years
or more. It also allowed management to show appreciation
and acknowledgement of employees’ loyalty, hard work
and dedication in ensuring Toll Global Logistics’ continued
excellence over the years.
In 2010, long service awards were awarded to 162 recipients
including 159 employees from Toll Global Logistics and
three from Toll Global Resources. The breakdown in years
of service is as follows:
ToLL GLoBaL LoGiSTiCS
5 years of service – 47 recipients
10 years of service – 32 recipients
15 years of service – 37 recipients
20 years of service – 21 recipients
25 years of service – 23 recipients
30 years of service – 2 recipients.
ToLL GLoBaL RESouRCES
5 years of service – 1 recipient
10 years of service – 2 recipients
At the awards ceremony, wayne Hunt, President / CEO
of Toll Global Logistics, congratulated and praised the long
service employees for their commitment to the company
and their dedication throughout their service.
Wayne pointed out that Toll Global Logistics has seen
significant growth and development opportunities over
recent years in the Asia Pacific region. He emphasised
that the most important resource in our organisation is
Joe Garbellini, Director of Marine Logistics at Toll Global
Resources also presented the award to three Toll Marine
Chan Buay Lang, Karen, Senior Logistics Assistant,
presently employed in GS Hub, Fulfillment Logistics, Toll
Global Logistics shared her thoughts on working with
Toll for over 30 years, “I left school in the early 80s and
joined Chartered Industries of Singapore as a confidential
clerk performing clerical duties.
“Over the years I took courses and found myself working in
different areas of the company. I trained in HR, did some HR
duties and went on to become a senior purchasing assistant.
Over the past three decades, I’ve seen how the company
has grown from a small unit to the established and well
known global logistics company it is today. This company
encourages employees to continually improve their skills.
I hope to continue contributing to the company in any way
I can, until my retirement”.
Another colleague who took the 30 year honour is
Chan Kwok Fai, Logistics Supervisor Automotive,
Fulfillment Logistics, Toll Global Logistics. He said, “After
leaving school in the 80s, I joined Singapore Automotive
Engineering (SAE) as a storekeeper. I worked my way up
and presently I am in the Quality Assurance department
doing inspection of incoming automotive spares from local
and overseas units. Since joining in the 80s, I have seen
the company’s transformation from a small firm to one
of the world’s best logistics firms. I look forward to serving
Toll for many more years to come”. n
7 8 9
Toll Express Projects Team Leads the Way
The Toll Express Projects team is a group of industry
experts operating from Toll Express’ Newburn premises
in Western Australia. Working in partnership with the
mining and industrial sectors from the initial contracting
stage through to completion, this team has grown significantly
over the years.
The team was established back in the 1980s with the first
project to mobilise the Western Mining Corporation Kambalda
Mine and Nickel Refinery. This was quickly followed by the
transfer of plant and infrastructure from Western Australia
to Olympic Dam, South Australia to construct the Whelan
Headframe, and consequent sinking of the first mining shaft
at Roxby Downs.
Over the years, clients such as P&H Minepro have come
to expect a high level of service and reliance for on time
every time deliveries. The range of tasks for P&H Minepro
has involved overnight satchels to major project management
in mobilisation / demobilisation of mining shovels / 900T
dragline into Australia’s remote locations.
Whatever the task in hand, Toll Express Projects team has
vast experience in delivering oversized loads in challenging
locations to meet strict time constraints. So when the
team was recently approached by nMT, they took on the
challenge in earnest.
The primary focus of the recent NMT task was to transport
218 loads of cargo from seven vessels from Port Hedland
to the BHP Billiton yandi mine site. The 482km journey
had to be strategically planned to allow for the oversized
freight to pass safely through some of Australia’s most
The range of tasks included the building of a full logistics
program for the course of the project’s construction
comprising heavy haulage, over dimensional movements,
local and interstate deliveries, along with the design of
heavy lift programs. The team also had to coordinate police
and pilot escorts, and closing down the streets of Port
Hedland as loads up to 14m wide, 28m length and 7m high
As with any planning event, the success is in the detail.
The input from the WA police, pilots, local shires, main
roads department and contractors were of such a high
standard, that the route planning is now enshrined as
the lead example for future projects.
The team was also grateful for the support of their clients
and partners including Sinclair Knight Merz, nMT Projects
and Laing o’Rourke. n
Specialised and Domestic Freight
6 – 9 Toll Express
carves out a path
Toll Today March – May 2011
Specialised and Domestic Freight
Toll Inventory Capital Solutions
TOLL INvENTOry CAPITAL SOLuTIONS IS A SPECiaLiSED BuSINESS uNIT THAT HAS DEVELoPED
AND SuPPoRTS A FuLL FuNCTION INvENTOry AND DISTrIBuTION MANAGEMENT SySTEM.
THE METHODOLOGy CAN BE uSED By BuSINESSES INSIDE TOLL AND FOr CuSTOMErS OF THE
The inventory management system is based on risk
management principles and is used for optimising
all classes of stock from raw materials through
to work-in-progress and finished goods. Where needed,
it includes demand forecasting, master production
scheduling and stock replenishment / procurement.
The Toll Inventory Capital Solutions system interfaces with
customer Enterprise Resource Planning systems and the
relevant Toll operations systems. The outcomes are usually
improved product availability, improved stockturns and
lowered operating costs.
Over the past 13 years, Toll Inventory Capital Solutions
has worked with a number of companies to improve their
inventory management, and has recently been working
closely with Caterpillar internationally on a number of
ToLL inVEnToRy CaPiTaL SoLuTionS
In 2005 the multinational equipment manufacturer, Caterpillar,
acquired a stake in a leading Chinese earthmoving machine
manufacturer Shandong SEM Machinery Co Ltd (SEM).
Based in Qingzhou, China the company had previously
been a hundred percent Chinese owned and had developed
their own operating systems over many years. When
Caterpillar took over the company they realised that
some of these systems were effective, but there was
also some room for improvement. Supply chain planning
and execution, with emphasis on demand forecasting and
inventory management was one of the disciplines that was
lagging behind the current state-of-the-art products this
In early 2007, Toll Inventory Capital Solutions was invited to
present its ideas to Caterpillar’s management in Singapore.
The team quickly realised that it could potentially offer them
a very good solution for their newly acquired operation by
improving their inventory and distribution planning, as well
as the associated logistics services of warehousing
The outcome of this meeting and the ensuing discussions
was that we were introduced to the Caterpillar China
management in Beijing and then to the SEM management
in Qingzhou to further discuss opportunities. As this was a
new market for Toll Inventory Capital Solutions, we invited
management from Toll Global Logistics to accompany us
to demonstrate Toll’s understanding and presence in the
THE PRoPoSED SoLuTionS
Working with Toll Global Logistics in China, we developed
a solution that was well received by Caterpillar and the
The solution focussed on firstly getting a proper planning
methodology and system in place for the SEM supply chain
management. Secondly, we proposed to take over the
warehousing and transport services for SEM by using
the existing Toll Global Logistics infrastructure in China.
In particular we explored the options of increasing the SEM
footprint in China by using the regional Toll warehouses to
increase the number of stocking locations for SEM in China.
This could speed up delivery time to SEM customers and
prevent some lost sales for the business. Clearly this posed
an exciting opportunity for the team.
We presented various prototyped and modelled solutions
to SEM management.
These models and findings, together with a supporting
business case were presented to the SEM and Caterpillar
management and they agreed to start by implementing
the inventory solution. They will then look at the option of
using the Toll warehousing network further down the line.
After four months, the new inventory management system
was implemented and launched.
TRaininG THE TEaM in CHina
Although the system implementation went as smoothly as
we could have expected, the methodology implementation
posed a further challenge – language. The ICS methodology
involved process re-engineering, formal training and
on-the-job coaching. However, the trainees all spoke
Mandarin and the trainer spoke English.
We were ready and able to overcome the language barrier,
working closely with our colleagues in SEM to ensure our
training was delivered and fully understood.
Some three weeks later we handed over the ICS system.
By now the system was live and our role was to process
re-engineer, coach and monitor the team.
Good results had to be obtained at SEM. Our trainees
performed remarkably well and favourable results soon
followed. The graph above shows the stock cover and
service results achieved.
We were delighted, as were our customers, the Caterpillar
and SEM teams.
oVERaLL inVEnToRy PERFoRManCE – EnD DECEMBER 2010
ToLL oPPoRTuniTiES aT SEM
In December 2010 Toll increased its scope of services
at SEM when Toll Auto assumed control of the Beijing
warehousing function. This is the first of what could be an
initial total of nine warehousing projects in China for SEM.
In addition to warehousing services, there is also an
opportunity for Toll to assume accountability for all
transport and local delivery services for SEM in China.
Finally, SEM has enquired about our international services
encompassing forwarding and clearing as well as logistics
services generally in their export markets. Opportunities
exist here for Toll Global Forwarding and Toll Global Logistics.
ToLL oPPoRTuniTiES wiTHin
Thanks to the excellent results at SEM, of which Caterpillar
management in Beijing, Singapore and Peoria (US Head
Office) has full visibility, Toll Inventory Capital Solutions has
been invited to develop new solutions for additional
Caterpillar divisions. Notable among these are Caterpillar
Remanufacturing (US), Caterpillar dealers (Asia) and the
new Caterpillar joint venture truck business (China).
This work is now underway and we are exposing Caterpillar
and the Caterpillar dealer management to Toll services
globally. Working together as One Toll on this project has
opened up the whole of the organisation to Caterpillar,
helping them to appreciate how other parts of the Toll
business can benefit their organisation. As such, new
opportunities for Toll are likely to follow. n
Specialised and Domestic Freight
Toll Today March – May 2011
Specialised and Domestic Freight
Introducing Toll Transitions Workplace Team
The Toll Transitions
1 Bob Hughes.
2 Karen Skillings.
3 Bill Symes.
4 Eve Wilson.
5 Paul Dillion.
6 Sarah Langstaff.
7 Kate Pegg.
8 Natalie Pearcy.
9 Deb Lawson.
wHaT wE Do
Filing and Storage
(as part of our Filing and
Block and Stack
Originally, Toll Transitions
Workplace primarily focussed
on large corporate workplace
relocations, however the team has
now grown and takes care of all
elements of corporate moves.
Since identifying gaps in the market
and to meet client demands, Toll
Transitions Workplace has grown
nationally and now boasts a number
of innovative services that compliment
the original workplace service. Over
the past several years this group has
enjoyed tremendous success with
the roll-out of their Filing and Storage
Consultancy, Off-Site Storage
Analysis, Block and Stack, Asset
Management Consultancy and their
Change / Communications Products
This impressive expansion of unique
services fits neatly with the growth
strategy of this business, and has
given this team the leading edge. The
team’s market presence and vast skills
cannot be matched by competitors.
These additional service offerings
have seen major transformations
in Toll Transitions Workplace brand
awareness within the industry and
amongst clients that include
architects, designers, construction
managers and large corporations.
Toll Transitions Workplace is excited
about the future and is currently
delivering successful solutions to an
array of clients such as; Rio Tinto,
anZ, Virgin Blue, Racing QLD,
origin, aBC, Santos, MBF, HP,
aurecon, Vision australia, Lexis
nexis, Leighton’s Contractors,
and Technology one.
In addition to offering a full service
to any relocating business, Toll
Transitions Workplace can now also
offer highly sought after environmental
credentials. The team of Greenstar
accredited project managers can
implement initiatives and best practices
for greener office environments.
For further information about the team
and how they can help relocate your
business, contact Bob Hughes:
or Karen Skillings:
n Provide move schedules and department Facilities Closeout n Organising checklists of all facilities-related
activities to closeout and reopen at the old
n Get the best priced removals
and new premises
n Reduce the risks associated with relocating
n Acting as in-house facilities manager
n Attend onsite to supervise the move
in a short or long term capacity
n Review and capture existing file
Asset Management n Implement exit strategies
and storage holdings
n Manage asset audits
n Explore alternative storage types
n Manage the auction and disposal process
and address specific load requirements
n Observe workflow practices and capture
the amounts of storage required for
n Map storage space to new premises
of redundant assets
n Assess off-site storage to reduce, recycle, Change /
n Create operation manuals
redistribute and dispose of excess storage Communications n Draft up company policy and procedures
and file holdings
n Prepare and supply staff welcome packs
and induction booklets
n Providing ushers to welcome and direct staff
on first day in new premises
n Validate and forecast staff numbers as well as provide block and stack scenarios
WorkHealth Checks are the Catalyst for
Positive Health Changes at Toll NQX
Toll NQX is on a mission to support the health and
wellbeing of its workforce. With the free WorkHealth
checks being taken up by 95 percent of the team,
planning is now underway for a range of ongoing health
and wellbeing initiatives.
An impressive 104 out of Toll NQX’s 109 staff members at
Altona North signed up for a free WorkHealth check when
the initiative was offered at the worksite. allyson Sullivan,
HSE Coordinator, who organised the WorkHealth checks
for Toll NQX, was a keen supporter of the initiative.
“This is a really important program because workers can
learn about health risks that they might not have known
about before, and receive information on what they can
do to improve their health. We really wanted to give as
many of our staff as possible the chance to have a
WorkHealth check,” said Allyson.
“Our workforce is made up of lots of young guys, who may
not have had their cholesterol or blood glucose measured
before, so in particular we saw it as a great opportunity to
help them get these things checked out”.
With Toll NQX’s workforce comprising a range of job roles,
from drivers always out on the road to depot staff on the
floor, Health professionals started work at 5am to ensure
all could benefit from the health checks, regardless of their
Allyson appointed two champions in the team, who helped
promote the initiative and encourage staff to put their names
down. The benefits of the WorkHealth checks were discussed
at toolbox and OH&S meetings, as well as updates in the
internal newsletter and messages on payslips to remind staff.
As part of the Christmas celebrations all staff within
the Toll building located at Kerry Road, Archerfield
were invited to participate in the Toll NQX HR
department’s ‘Christmas Decorations’ competition.
Staff worked in teams to decorate their work areas, and
needed to name their display. Prizes were awarded for first,
second and third place, as well as a prize for the most
creatively decorated work area. This was judged by ballot
making it the ‘People’s Choice Award’.
Over a three week period, the enthusiasm and
competitiveness shown by everyone was overwhelming
with some wonderful displays and themes emerging.
WorkHealth checks are free, 15 minute, confidential health
risk assessments delivered in the convenience of the
workplace. The initiative is run by WorkSafe Victoria, and
aims to help every Victorian worker learn about their risk
factors for type 2 diabetes and cardiovascular disease, two
increasingly common yet preventable chronic diseases.
WorkHealth also provides tools and resources to businesses
to assist with their health and wellbeing programs. Allyson
was among the first people to order the kit in Victoria, and
has gone on to use some of the tools available in the kit to
plan health and wellbeing initiatives for Toll NQX staff to get
“In particular the survey template helped us gain feedback
from staff about what sorts of activities they feel they would
benefit from. One thing that came back is that our workers
would love to have health checks done again down the
track, to see how much they have improved,” said Allyson.
Since the WorkHealth checks took place, some promising
changes have been happening around the organisation.
Several workers have committed themselves to quitting
smoking, and many people are now eating more fruit,
helped by a weekly fruit box introduced by Toll NQX.
“We would recommend this initiative to other business units
at Toll. Apart from staff time involved in coordinating and
making the most of the opportunity, it didn’t cost us anything,
and it’s a great way to show you care about your teams,”
This program is only currently available to businesses in
Victoria. Please contact your OH&S Manager to find out
if similar initiatives are available where you work, visit
workhealth.vic.gov.au or contact andrena Matthews:
Kerry road gets Creative at Christmas
n Winter wonderland
n Santa’s den
n Santa’s shack
n Cup cakes
n White Christmas
n 32 Christmas Drive.
Due to the overwhelming response, the judges also
decided to award an encouragement prize, to congratulate
those who had made an effort and got involved in the
The winners, 32 Christmas Drive (pictured), were announced
at the Christmas lunch, where the judges thanked all for
taking part. The competition added to the wonderful Christmas
cheer around the building. n
Specialised and Domestic Freight
10 1st prize
– 32 Christmas Drive.
Toll Today March – May 2011
On Boxing Day, two significant
transport events coincided:
the North Island Main Trunk
railway line closed for annual
maintenance between Pukekohe and
Whangarei, and the new Pukekohe
Container Terminal was opened. This
meant, of course, that every container
in and out of the new site had to be
moved by road as rail was temporarily
off-line. KiwiRail awarded the
road-bridging contract to Toll Tranzlink
and the FCL team geared up for
one of the largest container road
operations in Auckland’s history.
The statistics of the holiday period
work are truly awesome – Toll Tranzlink
moved an average of 220 containers
a day between Auckland, Pukekohe,
Landed in 19 Days…Nice Work!
A rELAXING CHRiSTMaS BREaK WAS vEry SHoRT-LiVED INDEED FOr THE TEAM AT
ToLL TRanZLinK IN AuCKLAND, NEW ZEALAND.
1 – 4 Moving 4,000
containers by road.
Hamilton, Tauranga and Whangarei.
A total of 24 trucks were dedicated
to the job and they worked for 19 days
solid, 24/7. It’s estimated that more
heavy vehicles drove through Pukekohe
in this two and a half week period than
during all of 2010.
The project managers overcame a
number of challenges including
having to divert traffic to the Hamilton
Container Terminal when the roads
subsided around the new Pukekohe
The residents of Pukekohe who lived
on or near the main truck route put up
with increased noise, vibration and
dust from the constant convoy. However,
they and the local police who closely
monitored the whole effort supported
the whole job with generosity and
When it was over and done in
mid-January, the team hung up their
hats and hi-viz jackets and allowed
themselves a quiet celebration to
mark a job well done. They had moved
over 4,000 containers without mishap
in 19 days; a tremendous effort that
can only enhance the already strong
relationship between Toll Tranzlink
Greg Miller, Group General Manager
of Toll New Zealand congratulated
the team for their efforts and said,
“Another grand effort by our road team
in support of our customer KiwiRail”. n
2 3 4
oad Trauma Support Program
Wins Safety recognition
Toll Tasmania was a recent
finalist for the ‘Best Workplace
Solution’ category in the 2010
Tasmanian Safety Awards. Held at
the Grand Chancellor hotel in Hobart,
on 30 October the team received
recognition for their submission relating
to road and accident trauma.
With 239 serious road injuries and
31 fatalities in the state in 2010, road
safety is an important issue for all road
users. As a leading transport operator
in Tasmania, Toll has a responsibility
to demonstrate best practice and this
program does that. By responding
to road trauma with a well structured
Team Lands Top Supplier Award
Congratulations to Toll SPD
on recently winning the
of the Year for 2010.
The team at Toll SPD attended an
awards dinner in Melbourne in
December where they were nominated
for and won the DuluxGroup Supplier
of the Year award for the Transport
and Logistics (ANZ) 2010 category
beating another five finalists to the title.
Later in the evening, Toll SPD was then
shortlisted with four other category
Tui Products Ltd is a large and
valuable customer for Toll Tranzlink
in Tauranga, New Zealand.
Using the Toll Tranzlink supply chain
network in 2010, Tui Products Ltd won
the very prestigious Mitre 10 Supreme
Supplier of the Year Award. This award
was in recognition of delivering garden
horticulture products to all the Mitre 10
stores around New Zealand, in full, on
counselling and support program,
Toll hopes to give drivers the confidence
and support they need to overcome
any accidents they are involved in
or witness to.
winners for the coveted Supplier of
the Year Award 2010 and won. The
team received the award which was
presented by the DuluxGroup CEO,
The award is particularly special as
it not only recognises the integral
work Toll does with the DuluxGroup
but also demonstrates the strength
of the partnership. Additionally, as
the DuluxGroup measures suppliers
against 30 core competencies
and then awards one supplier this
prestigious award from over 3,000
The program uses the services
of a specialist provider in assisting
Toll employees, contractors and
third parties in recovering from
road trauma related incidents. n
DuluxGroup suppliers, this makes
the win an even greater coup for
the Toll SPD team.
Mitre 10 and Tui recognise
Toll New Zealand’s Great Service
time, in specification and consistently
throughout the year.
Toll Tranzlink New Zealand was
acknowledged by Tui Products as
being the major contributor to their
success and appreciation was warmly
conveyed. Well done and a special
thank you to all the Toll Tranzlink
branches and staff.
Brett Curtis, General Manager at
Toll SPD accepted the award on behalf
of his team and was delighted with
the recognition his team received from
one of their key customers. He said,
“I wish to make special mention of
the great teamwork and the effort from
the account management team and
the operations teams in all states who
were all given special mention during
my acceptance speech on the night”. n
Toll New Zealand Group General
Manager Greg Miller said, “This is
fantastic news and much appreciated,
but not expected, given that Mitre 10’s
transport provider is our competitor,
“To see Mitre 10 recognise Tui as
the supreme supplier and therefore
acknowledge Toll New Zealand as
Tui’s logistics partner shows we
must be doing something right”. n
5 The Toll Tasmania
team receiving their
L-R: Dylan Harper,
and Steve Joseph.
6 L-R: Patrick
Brett Curtis with
7 L-R: Stephen
Thomas, Toll Tranzlink,
Manager; Don Forgie,
MD Tui Products
Limited; and Rob
Bay of Plenty / Waikato.
Toll Today March – May 2011 15
A New Way to Sell Toll IPEC in New Zealand
1 L-R: Stephen
Oliver, New Toll IPEC
Driver / Sales; Elsie
Dorothy, New Toll
IPEC Driver / Sales;
Toll IPEC Supervisor
Admin and Customer
Shears, Branch Toll
IPEC Driver / Sales;
New Toll IPEC
Driver / Sales.
To cope with the increased demand over the Christmas
period, Toll IPEC in Tauranga had to call in casual
drivers with vans to meet the increase of parcels into
the Bay of Plenty.
The drivers loved the job so much they wanted to stay
on and become sales people as well as drivers for their
allocated areas. The team has gone and sourced their
newly branded Toll IPEC vans and trucks.
To give the team the skills needed to sell Toll IPEC’s services,
formal sales training has already started after working
hours. The team’s enthusiasm and practical use of their
newly acquired skills has already resulted in 28 leads and
four new customers in less than a month.
Farewell to Darryl Beckwith
After more than 28 years of service, Toll Refrigerated
National Operations Manager, Darryl Beckwith
Darryl began working with Carpentaria Transport / QRX
in February 1982 at its Rockhampton branch as the
Administration Supervisor before being promoted to
Branch Manager. Darryl then transferred to Brisbane
in 1988, initially as Assistant Branch Manager and then
worked his way up to Branch Manager.
Nine years later, Darryl became the State Operations
Manager for QRX. Since then, he has held the positions
Toll announced the acquisition
of McLaughlin Freightlines
in December 2010.
A specialist poultry transport business,
McLaughlin Freightlines is a family run
business in this rapidly expanding
The area business development manager, Rob Pakes,
and the Tauranga brand manager Stephen Thomas
were discussing the need to hire a sales representative
to support growth. However they have changed their
minds since the taking on the super sales force.
Both Rob and Stephen now agree that with the passion
and attitude displayed by the drivers to succeed, the sales
would be better suited to owner drivers who would own
their areas and future income.
Stephen explained the initiative as, “another exciting driving
sales initiative underway”. n
of National Operations / Linehaul Manager at QRX, and
National Operations, Linehaul and Produce Manager with
Darryl has seen many changes over time but has always
adapted and been a major contributor to the business.
We wish him all the best in his retirement. n
Strengthening our Specialist Freight
Capabilities with McLaughlin Acquisition
sector. It services Baiada, Turi Foods,
McKeys and other key players in
Paul Little ao commented on the deal,
“McLaughlin Freightlines is a highly
strategic acquisition adding strength
to our existing Toll Refrigerated, Toll
SPD and Toll QRX rail businesses”.
The company generates annual
revenue of A$20 million, and the Group
expects the acquisition to be earnings
per share positive in its first year. n
Toll remote Logistics
– Changing Our Name But Keeping Our Focus
PDL ToLL HaS CHanGED iTS naME To
ToLL REMoTE LoGiSTiCS
As the remote logistics specialists of the Toll Group, our new
name reflects both who we are and what we do. Although
our name is changing, our focus remains the same.
We provide complete logistics solutions to mining,
peacekeeping and government organisations operating in
remote and challenging locations. We also provide rapid
response logistics in humanitarian and emergency situations.
Our complete logistics solutions encompass the entire
scope of logistics support – from remote supply chain and
catering, through to helicopters and hospitals.
Toll Remote Logistics has a range of established operations
throughout the Asia Pacific and is a growing force in Africa
and the Middle East.
a SnaPSHoT oF ouR CuRREnT oPERaTionS:
australian Defence Force Peacekeeping Contingent
in Timor Leste
Complete camp support solution for 1,400–3,000
n Procurement and remote supply chain
n Rotary and remote aviation support
n Medical, surgical and health services.
BHP Billiton, mining exploration camp support in
Zambia and Ethiopia
Construction and management of mobile mining
n Mobile and temporary camp construction
n Camp management
n Medical and AME services
n Supply chain and subcontractor management.
international Peacekeeping operations
in Central africa
Providing fuel distribution solutions to some of
the world’s most challenging locations:
n Supply of 2.5 million litres of fuel per month
to remote locations
n Management of geographically diverse and
challenging supply chain
n End-to-end supply chain solution.
australian Federal Police Peacekeeping Personnel
in Solomon islands
Remote aviation and helicopter support services
in Solomon Islands:
n 24/7 helicopter support services
n Emergency medical evacuation
n Personnel movement.
naval Ships’ Husbanding, asia Pacific
Temporary supply chain solutions to support naval vessels
visiting remote ports throughout Asia Pacific region:
n Procurement and supply chain
n Environmentally sound waste management and disposal
n Liaison with local authorities.
attorney General’s office
Airport management and ground handling services on
Christmas and Cocos Islands:
n Airport management
n Ground handling
n Security and administration.
Being part of Toll Global Resources enables us to provide
complete end-to-end solutions that connect the remote
locations we work in with the rest of the Toll network. We
work with Toll Mining, Toll Energy and Toll Offshore Petroleum
Services to customise support solutions specifically for each
customer. We then work closely with Toll Marine Logistics
and Toll Global Forwarding to create complete supply chain,
distribution and freight forwarding solutions. n
Toll Today March – May 2011 17
Mammoth Moves on Barrow Island
1 Large water
tank en-route to the
Toll Energy is providing a wide variety of logistics
services on Barrow Island, Western Australia for the
Gorgon Project. One aspect of this activity is delivery
of large and unusual equipment and material. Recently, Toll
Energy received and delivered two electrical sub-station
buildings and three large custom made water tanks. The
tanks were 154,000 litres and 340,000 litres in volume and
are for potable and fire fighting water storage in the
Team Toll has been actively involved in the planning of this
delivery since January. Detailed plans, including engineering
studies for the safe and effective lifting of the tanks, road
transport and environmental approvals, have been
completed together with KJVG Logistics management,
the project engineers, and planners. This approach was
driven by the Toll Energy Safe and Incident Free (SaIF)
philosophy which is underpinned by the idea of ‘Every
Person – Safe – Everyday’.
Prime assets for the task were Toll’s expert riggers, dogmen
and crane operators, led by Paul Marshall, and the
recently commissioned Favelle Tower Crane. The tower
crane has a capacity of 330t; so the sub-station buildings
at 48t and 52t, and the tanks at 37t and 47t, were well within
The sub-stations and water tanks were lifted from a barge
alongside Land Backed Wharf, up to WAPET Heights, an
area raised above the WAPET terminal area and the base
of the tower crane. These proved to be straight forward lifts
which the team managed efficiently and effectively. The two
sub-station buildings were delivered direct to the
accommodation village construction site with minimum
fuss. Following dispersal of the sub-stations, the water
tanks were prepared for road transport on a specialised
Drake 8 axle trailer.
The key issue for the transport task was safety as well as
the protection of the unique fauna and flora on Barrow
Island. Accordingly, the tanks had to be raised above the
height of the vegetation along the whole route. This first
water tank road move was conducted early on Friday
evening, to avoid road closures and other heavy plant
and equipment that operate on the roads during the day.
On arrival at the unload location, the transport crew, led
by Brian wolfsbauer, parked the prime mover, trailer and
tank until morning. Early the following morning, the transport
team completed the final few hundred metres into the
offload point. Toll drivers andy Clarke and Kim Rosswere
assisted by heavy haulage specialist personnel
Hal Robertson and Geoff Dean, successfully completed
these deliveries. The following two nights saw a repeat
of this exercise with the largest tank delivered early on
This activity, new and interesting as it was, is a rehearsal
for the anticipated delivery of much larger water storage
tanks, a challenge for which the team at Barrow Island
are now practiced and prepared. The operation was well
planned and conducted within the auspices of the Toll
SaIF philosophy and stands the team in a good position
to conduct more complex activities in the near future. n
Executives visit the Barrow Island Team
The Toll Energy Barrow Island Supply Base was visited
by MD, Paul Little ao and CFO, Brian Kruger.
As part of a visit to a number of Toll Global Resources
businesses in Western Australia and the Northern Territory,
the stopover at the Barrow Island site provided the opportunity
to see the diverse work that Toll performs in some of the
most interesting locations in Australia.
Paul and Brian were shown around the site and given a full
safety induction, including an overview of the Toll Energy Safe
and Incident Free (SaIF) philosophy which is underpinned
by the idea of ‘Every Person – Safe – Everyday’.
The past six months have seen some big changes
in the Barrow Island Supply Base. The organisation
has doubled in size to over 100 people and there has
been some new equipment delivered to match the size
of the project.
It has been a really busy period for the Barrow Island Supply
Base, but the most pleasing aspect of all is that growth has
been achieved with a strong focus on safety. Both the Toll
Energy and Tox Free teams have reached and surpassed
the key milestone of 365 days lost time injury free. This has
been a fantastic effort in our remote and challenging
environment. The Supply Base has worked hard to implement
the customer’s incident and injury free culture (IIF) and it is
great to see that difficult work can be done safely.
The equipment available to the Supply Base team is also
changing. The Favelle Tower Crane is the latest addition to
Supply Base landscape. Supplied by Marr Contracting this
heavy lift crane is the largest capacity tower crane currently
in operation in the world with a standard lift capacity
of 330 tonnes at about 15m radius, and will lift 100 tonnes
to 45m radius with around 130m of hook height and no
support ties. It is an amazing piece of equipment and unlike
conventional crawler cranes or truck cranes the M2480D is
fully rated to operate in wind speeds up to 20m per second,
which is more than double that of the crawler cranes and
just what you sometimes need on Barrow Island.
The second equipment change has been the transition from
single trailer operations to road train operations. A great
deal of planning went into this transition to make sure that
all aspects of compliance were considered and the safety
of other road users and the environment were maintained.
They commended the staff for getting behind the philosophy
and discussed how it was clear that activities and tasks
were well planned and conducted with SaIF in mind. They
both agreed that this would place the Supply Base in a
good position to conduct more complex activities in the
Paul was interested in what employment opportunities the
Supply Base had provided for existing Toll staff, and was
happy to learn that the project had given existing Toll staff
new and exciting challenges with some 28 staff having
transitioned from existing Toll businesses. n
Toll Energy Barrow Island
Supply Base Keeps on Supplying
The Supply Base team undertook a ‘change management’
process that reviewed procedures and job hazard analysis,
driver qualifications, equipment suitability, work and operating
areas and the impact on other road users.
The equipment has come on to the scene without incident
and has made a measurable improvement to the distribution
capability of the Supply Base and the overall productivity
of transport team.
The past six months have been very challenging. However
by utilising Toll Safe and Incident Free as a basis for
undertaking safe operations, the team is well positioned
to face the challenges of the next six months which
include the cyclone season and the hot summer weather.
These additions to the Supply Base equipment show
Toll Energy moving further ahead in providing higher quality
and efficient service to the Gorgon Project, and allow
Toll Energy to continuously remain competitive in the ever
evolving oil and gas sector. n
2 L-R: Michael
Little AO, and
3 The Favelle
– the world’s largest
capacity tower crane.
Toll Today March – May 2011 19
Listening to Staff to Improve our Safety Culture
Toll Mining Services has taken an
employee survey approach to
finding out what their employees
think of the company’s behaviour
safety culture program ‘Thinksafe’.
Supported by the senior management
team and initiated by Roger Swift,
National HSE Manager and his team,
the survey was sent out through a
third party to ensure that employees
knew their responses would remain
anonymous. One of the incentives for
participation in the non-mandatory
survey was a prize of a weekend away
for two, which may have accounted
for the high return rate.
The survey had many uses, but above
all it was a way of seeking feedback
via direct communication with their
The Toll Mining Services management
team agreed that the approach used
is the key to ensuring that the HSE
direction of the company is working to
maintain their drive towards a behaviour
The results clearly identified the level
of ownership and perception staff
and employees have of Thinksafe,
and provided the team with valuable
information about where to focus
HSE improvement efforts over the
next 12 months.
The survey was designed to seek
feedback on the five key aspects
of the Thinksafe program:
n How we work
n Walk the talk
n Safety management system
n Consultation and communication
Safe Work Australia Week
The 2010 Safe Work Australia
Week took on a new flavour
The Toll Mining Services Bulk Chemicals
Division HSET Coordinator Sheena
ward sent out over 100 Safety Week
Bingo Cards to Operators, Sub
Contractors, Managers, Supervisors
and Administrative staff. The Bingo
Cards contained interactive activities
to complete that related to safety
within various work areas.
The Bingo Cards took on a light
hearted approach thanks to the input
from Matt Dillon the Perth Transport
Manager who delivered the safety
In analysing the results, it was critical
to ensure that the four key elements
of People, Compliance, Responsibility
and Understanding are integrated
into the above aspects of the program
and are given equal consideration
for implementing HSE activities in
TMS will continue to run this survey
annually to gauge if their people
believe that improvements made are
reaching all level of the business.
A pure behaviour based culture must
include everyone. n
message making connections between
the importance of a ‘Truckies All Day
Breakfast’ and a ‘Prestart Inspection’,
and the Slim Dusty song ‘The Pub with
No Beer’ and the Toll Mining Services
‘Drug and Alcohol Policy’.
All Toll Mining Services Bulk Chemicals
sites were issued with gifts for
participation ranging from Toll Racing
merchandise and golf equipment to
fishing magazines and gift vouchers.
The week long event was well received
with excellent feedback. One of the
main focuses was for all sites to
complete their site safety inspections
and Thinksafe observations throughout
the week without even realising it.
The only question now is what
interesting method of delivery will
the HSE Team use to send out the
message during Safe Work Australia
Week 2011. Any suggestions, please
contact Sheena Ward:
Toll Japan Operations Team
Under the stewardship of neil
Pollington the efforts of the
Toll operations team are having
an impact on the Footwork business
in Japan. The operations team was
assembled from four of Toll’s
businesses and is compromised of
Darren Corneille, Toll IPEC; Jack
Porter, Toll NQX; Kevin Kearney,
Toll Priority; and Tim o’Brien, Toll
Express. The freight profile of the
Footwork business necessitated
an operational team with a blend
of transport experience.
The four Operations Managers work
with full time interpreters as they travel
the network of branches in Japan,
implementing the Toll business
strategy required to make the
Footwork business more profitable,
safe, compliant and competitive.
The team started in Japan in early
May having the initial objective of
forming a profile of the individual
branches, leading to an understanding
of how the business operates. Since
then they have worked on a number
of major projects such as:
n Improvement to the safety
performance of the business.
n Check Weigh Cube program,
ensuring 150 sets of scales have
been installed and are operating
efficiently across the 85 Footwork
n The review of the current linehaul
operation with a view to implementing
a more effective Hub and Spoke
Operation, further adding to the
cost effectiveness of the business.
n Review of the company’s PUD
fleet design and capacity, now
and for the future, including the
implementation of a one driver,
P&L vehicle PUD operation.
n Creation and conducting P&L
training programs as well as in
field monitoring with all Branch
and Regional Managers, now
that the business has recently
introduced branch specific
P&L reports each month.
n Forklift safety and compliance
and maintenance at branch level.
Other key aspects that the experience
of the Operations team has been able
to assist with and add value to the
business include: KPI establishment
and management, vehicle and personal
accident investigation, operational
support to major contracts tendering,
freight damage management, job
descriptions, housekeeping and safety
standards management, mentoring
and succession planning, Branch
Manager training programs, dangerous
goods awareness, vehicle compliance
management, and new terminal layout.
The experience and efforts of the
team will no doubt have a lasting
impact on the future of the Toll
Footwork business. n
1 L-R: Darren
Mitsugi and Jack
2 Kevin Kearney
plans his itinerary in
preparation for a week
3 L-R: Timothy
O’Brien and his
interpreter, Kye Taura.
Toll Today March – May 2011 21
Toll IPEC Opens New
A$46 Million Logistics
TOLL IPEC OFFICIALLy CELEBrATED THE oPEninG OF ITS NEWEST FREiGHT HanDLinG FaCiLiTy AT
THE STaTE-oF-THE-aRT CEnTRE WAS OFFICIALLy OPENED By COuNCILLOr CHaRLiE Zannino, MAyOr
1 L-R: Councillor
Charlie Zannino being
shown the new facility
by Toll IPEC’s GM
2 The new reception
3 The official opening
of the site. L-R:
4 A panoramic view
of the new depot.
The new 5.4 hectare site at
Hazelmere showcases the latest
in freight distribution technology
and infrastructure. It consolidates Toll
IPEC’s former Forrestfield facility and
the Courier Australia operations
bringing 430 employees under one roof.
Toll IPEC’s new Hazelmere depot
follows the commissioning of a similar
facility in the Brisbane suburb of
Larapinta, opened in February 2010.
The new Perth depot located in one
of the city’s fastest growing industrial
suburbs, continues an ongoing
upgrade of network facilities to ensure
improved productivity and enhanced
service at Toll IPEC.
The new facility is designed to handle
a range of freight types including,
hanging fashion garments, fragile
and sensitive freight, overnight priority
and express road freight. It includes
six dock levellers for rear end loading
and unloading, plus space to handle
a large number of side load trailers.
In total the site is designed to process
up to 60 B-doubles a day.
During the official opening, Divisional
Director, Shane o’neill said, “It is less
than 10 years since Toll IPEC built its
previous depot in Forrestfield. Over that
period Toll IPEC has expanded rapidly
and its new depot in Hazelmere is
a clear reflection of both Toll IPEC’s
success and overall economic
growth achieved in WA.
Facility in Hazelmere
HaZELMERE WA ON MONDAy 7 FEBruAry 2011. LOCATED IN THE STOCKyArDS INDuSTrIAL ESTATE
OF THE CITy OF SWAN AND TOLL GLOBAL EXPrESS DIvISIONAL DIrECTOr, SHanE o’nEiLL.
“The new Hazelmere facility is perfectly
located within easy reach of great
infrastructure and that coupled with
the sophisticated technologies will
ensure we can provide an excellent
service to our customers throughout
WA and beyond,” he concluded.
Toll IPEC’s depots in both Brisbane
and Perth utilise similar fully
automated parcel sortation systems,
with the capacity to gently handle
goods with very different dimensions
into multiple discharge lanes. Sort
capacity is a rapid 9,000 cartons per
hour. Parcels are conveyed on a sorter
bed consisting of extruded aluminium
profiles. Shoes slide across these
profiles, diverting parcels to defined
destinations. Gaps between parcels
are optimised through use of a special
batching conveyor and then guided
by means of rubber coated running
wheels that ensure a quiet and
With environmental credentials at
the forefront of planning, the new
site incorporates low energy design
features with an intelligent lighting
management system and integrates
a 70,000 litre capacity rain water tank
that provides water for general utilities
With over 13,500m 2 warehouse and
depot plus a further 2,800m 2 of office
space, the new facility gives Toll IPEC
further room to grow and develop. n
Toll Today March – May 2011 23
Toll Priority GetIT!
thank Toll Priority with a
framed photograph of
Toll Priority is a proud supporter
of workVentures, a social
enterprise that aims to reduce
economic and social disadvantage.
WorkVentures supports individuals by
removing barriers to overcome their
economic and personal hardships.
One program run by WorkVentures is
iGetIT! – a computer training program
specifically targeted at indigenous
youth. The program teaches
indigenous and disadvantaged youth
about basic computer assembly and
de-bugging. To conduct the program,
WorkVentures uses decommissioned
computer equipment donated from
Training is arranged in partnership with
organisations already working with the
target group that have identified
participants interested in gaining basic
computer skills. The program provides
participants with the opportunity to
learn new skills and build confidence
and motivation to apply for employment
or enrol in further training.
Learning is hands-on and based
around a personal project of rebuilding
a computer to take home at the end of
the course. Everyone who successfully
completes the project will take away
the computer they have personally
rebuilt from components supplied
Most recently, Toll Priority has assisted
WorkVentures with delivery of
equipment to the remote community
of Miniyerri, Hodgson Downs, located
approximately 270km south east of
Katherine, Northern Territory.
The Miniyerri course was delivered
in partnership with iS australia.
WorkVentures delivered two projects
in the community. 17 participants
successfully completed the course
and earned a PC. Additional computers
were donated by WorkVentures to the
community. The course represented a
Toll Bids Farewell to Andrew Price
After 13 years at the top, General
Manager at Stream Solutions,
andrew Price has decided to
Andrew was the joint founder of Stream
with Tom Pongrass in 1998. Over the
past decade, Andrew has grown
Stream to be a leading independent
print management provider in Australia.
Most recently Andrew’s focus has
been on transitioning Stream into
a fully integrated Toll business.
Andrew believes it’s the right time for
him to move on from this role. He will
continue to work at Toll until 6 May
2011 on special projects, reporting
directly to Maurie Tattle, General
Manager of Toll Priority. He then intends
to take an extended holiday during the
European summer, with the potential
to review opportunities at Toll upon
As of 1 January 2011, the new General
Manager of Stream is Clive Steele.
Clive has been with Stream since 2001,
great opportunity for the residents of
Miniyerri, who were able to learn new
skills and gain recognised certification.
In November WorkVentures’ Chief
Executive Officer, arsenio alegre,
and Production Manager, Don Quinn,
visited Toll Priority. They presented
Toll Priority General Manager, Maurie
Tattle, with a framed photograph of
the participants of the Miniyerri course
as a gesture of appreciation for the
ongoing support Toll Priority has
provided the iGetIT! program. n
and has most recently held the
position of Director of Business
Development. Greg Higgins will
replace Clive as Director of Business
Development. Several new initiatives
will be announced over the coming
months as Stream affirms its a clear
leadership position in the print
We would like to take this opportunity
to thank Andrew for his contribution to
the business and wish him bon voyage
for his upcoming travels. n
Air New Zealand Honours Toll Global Forwarding
On 11 October 2010, air
new Zealand hosted a
cargo agent awards dinner
at the New Zealand pavilion, inside
the world Expo site in Shanghai.
The event was well attended by
suppliers and partners from around
the world. Guests were invited to
explore New Zealand culture with
a day in the life style exhibition and a
chance to understand the true Kiwi
culture. Entertainment was provided
by a live performance from Maori
traditional dancers, and typical cuisine
As well as understanding the culture
and customs of New Zealand, Toll
Global Forwarding was awarded for its
partnership and outstanding support
to Air New Zealand. The team was
presented a ‘Citation of Excellence’
plaque at the event.
Toll Global Forwarding in Shanghai
would like to take this opportunity to
thank our overseas colleagues and
sales teams for their support. We also
look forward to a continued prosperous
relationship with Air New Zealand
throughout 2011 and beyond. n
2 Sophia Lui,
Service Manager, Toll
taking part in the NZ
3 Sophia Lui
accepting the award
plaque from Air New
Toll Today March – May 2011 25
Project Logistics for a 10 Hectare
EASy LOGISTICS PrOJECTS ArE NOT IN TOLL GLOBAL FOrWArDING’S vOCABuLAry. THE TEAM
RELiSHES CoMPLEx PRoBLEMS, BrINGING TOGETHEr ODD SIZED SHIPMENTS FrOM ArOuND
THE WOrLD AND DELIvErING on TiME anD on BuDGET EvEry TIME. THEIr LATEST EFFOrTS ArE
1 & 2 Toll delivers
material to the D’vine
Ripe Two Wells
When Dutch greenhouse builder, Van Der Hoeven
won a contract for the stage two expansion of the
D’Vine Ripe Two wells Greenhouse in South
Australia, they called on Toll Global Forwarding to manage
the logistics challenge.
Construction materials were loaded into shipping containers
at the factory in the Netherlands, and transported to
Australia over a seven month period.
Toll Global Forwarding was instrumental in project
managing this and pulling all of the elements of the project
together. The logistics requirements included:
n International transportation of 218 shipping containers via
ocean. This was managed by the Toll Global Forwarding
office in Rotterdam.
n Customs and quarantine clearance of import shipments
into Australia, on behalf of the greenhouse owner
n Lodgement of seven tariff concession applications
resulting in duty savings of more than A$300k.
n Temporary imports of construction tools and equipment.
n Road transport of shipping containers from Outer Harbour
wharf in Adelaide, to Two Wells construction site.
n Multiple interstate repositioning of large machinery.
n Handling and express delivery of urgent export and
import air freight consignments.
n Road transport of an over-width, over-height boiler
to Two Wells.
Toll Global Forwarding’s Operations Manager,
Dave Batchelor said, “Toll Global Forwarding worked
closely with the Van Der Hoeven factory in the Netherlands
and local construction teams to execute the logistics plan
with precision. Working with the resources of other Toll
business units, including Toll Auto, Toll Express and Toll
Tasmania, the job was a great success.
“The timeline was tight and delivery needs were significant.
The project was challenging as we had to work with a
dynamic construction environment and changing weather
“However the team did really well. I’d like to highlight the
work Terry Soukoulis and the team from Toll Auto did.
They performed extremely well with the high container
volumes, from a wharf cartage perspective, to help us
to achieve excellent customer satisfaction”.
arthur Tsalamangos, Van Der Hoeven site supervisor
was extremely pleased with Toll’s efforts. He said, “Toll did
a great job managing the logistics particularly considering
all the delays we had with vessels and special mention to
Mark Spencer, Toll Global Forwarding’s cartage coordinator,
who worked to ensure urgent delivery of containers as soon
as they were available from the wharf”.
The A$25 million expansion at Two Wells once complete will
create up to 120 new jobs and double production, making
it the second largest greenhouse in Australia and capable of
growing an additional 10,000 tonnes of tomatoes per year.
For further information, contact Dave Batchelor:
German Team Boosted with New Sales Head
Stefan Testi has been appointed
the new Sales Director for Toll
Global Forwarding’s operations
in Germany. Stefan’s role is to manage
the German sales team, and to further
accelerate Toll Global Forwarding’s
recent growth particularly within key
markets of the Middle East, Australia
and the US.
Stefan began his logistics career
at chemicals and pharmaceutical
giant Hoechst, before moving into
the forwarding industry. He has
spent over 20 years in a variety of
senior posts with leading companies
including Kombiverkehr, Danzas,
DHL and atege.
Stefan reports to the head of Toll
Global Forwarding’s operations in
Germany, Cédric Faivre. Cédric said,
“Since September 2010 we have
invested heavily in additional
operations and sales personnel
in Germany. We enter 2011 with
a larger and even more impressive
staff resource that will enhance
service standards for our existing
customers, and support our
ambitious growth plans.
“Stefan’s appointment adds
significantly to our sales power.
The performance of our business
is currently very positive, and we
intend to maintain this momentum
with the addition of further business
capabilities, such as perishables”.
Toll Global Forwarding’s team in
Germany has bases at Düsseldorf,
Hanover, Munich and Stuttgart, with
the main air hub in Frankfurt and the
main sea hub in Hamburg. The
German expansion echoes the division’s
growth strategy across the entire
Europe and Middle Eastern region. n
Toll Group Acquires Innovative Asia-Europe
Sea-Air Service Provider
Toll Group is delighted to welcome
SaT albatros a Dubai based
market leading provider of
Sea-Air Services to the business.
Forming part of Toll Global Forwarding,
the new Sea-Air specialist will fit
a niche in the company’s portfolio,
offering customers an alternative
option for transporting freight between
Asia and Europe over traditional full
ocean or full air freight.
Toll Group’s Managing Director,
Paul Little ao said, “The acquisition
of SAT will further cement Toll’s
strategic position in the Middle East
and in the Asia to Europe trade lane”.
“Building our business with a niche
Sea-Air provider gives us further
scope to offer our customers the
opportunity to match speed to market
with a cost-effective service.
“For customers who want to transport
goods quickly but keep costs down,
this integrated option can offer
significant cost savings over pure
“With a strong customer base and as
the market leader in this service
offering, SAT will support our intention
to further develop in this market. The
integration of SAT will allow us to
secure a well-established blue-chip
customer base principally consisting of
European fashion apparel, electronics,
and consumer goods conglomerates
sourcing products from Asia”. n
Indian Managers Praised for Performance
Toll Global Forwarding recently
held its third country managers’
meeting in Delhi. The gettogether
was an opportunity for all
country heads to share their first half
year financial results and discuss
business strategies for the coming
period. The teams also awarded
managers who had excelled over
the last half year.
anil Verma, Branch Manager in
Bangalore received the ‘Excellence
in Overall Management’ award for
exceeding financial goals for the first
half of the year. anish Sehgal, GM
of North India and Gopal Krishnan,
GM of South India received awards
on behalf of their region for sales
and service excellence.
According to Shashi Rao, GM of India,
“The company has made significant
investments in infrastructure in recent
times and while that will continue to
be ongoing based on business need,
it is now positioned to capitalise on
those investments through solid and
sustainable organic growth. We are
very optimistic about the future”. n
3 Stefan Testi joins
Toll Global Forwarding
Toll Today March – May 2011 27
Preparing our Teams for Emergency Situations
and Legal Counsel,
Barbary offers her
support in the
3 Senior management
involved in the crisis
training. L-R: Wayne
Ethell, Paul Little AO,
Kerryn Barnes and
4 Nicole Durre takes
a call in the information
As part of our ongoing program of aligning Toll
processes across the Group, we have developed
a new emergency management program. This will
be rolled out across the Group over the coming months.
As an employer of over 40,000 staff, operating 1,200 sites
world wide, it’s imperative that we have a standard process
that everyone is aware of and can use when an unforeseen
situation happens. This system for responding to emergency
situations has been implemented by Group Security
Manager, Jamie Ruscoe with consultant Liz Puddy, and
supported by Paul Little ao and Toll’s senior executives.
Jamie and Liz have been working closely with the team
at Corporate to adapt existing structures and practices to
fit in with the vision for Toll. Each support team has received
training over the past few months, and got the opportunity
to put their knowledge and expertise into practice with a
role play event.
On Monday 20 December the team held a simulated
crisis and emergency management team exercise. Entitled
Exercise Christmas Cheer this provided an opportunity for
participants to practise their recently learnt response skills
The scenario was based on a fictitious fatal accident at an
offshore operation. The team had to work out how to solve
the issue, how to communicate the incident and how to
manage the crisis whilst managing Toll’s image and reputation.
As this was the first time the various parts of the team had
come together to hone their skills, everyone got on with
the task at hand very quickly and did an excellent job of
responding to the emergency, using the new processes
Exercise Christmas Cheer ran for approximately four hours
and with the help of some very talented role-players, team
members were provided with a credible scenario.
Over the coming months, the team will continue to develop
their skills and put them into practice with more simulations.
Other Toll divisions will also start their training and
exercises, so that if and when an emergency does happen,
we are all prepared to deal with it as One Toll.
If you have any questions regarding the exercise,
please do not hesitate to contact Jamie Ruscoe:
2 3 4
Toll Welcomes 750th Kenworth Truck to the Fleet
On Friday 28 January, MD Paul
Little ao was invited to attend
the handover celebrations of
the 750th Kenworth truck to be made
Joined by Chairman Ray Horsburgh,
Group GM Equipment Steve Granland
and David wright, National Linehaul
Manager, Mr Little was presented
with a commemorative model truck
to mark the significant milestone in
two of Australia’s leading transport
Paul went on to give a speech to mark
the occasion and give the guests
a deeper understanding of the Toll
Kenworth relationship. He explained
that when he bought Toll in 1986 there
were only 230 employees in Australia,
and the company used almost 100
Drip Feeding your Super!
It’s about making a small decision
now that will affect the quality of
your life after you stop working.
Super is a great way to invest because
of the tax benefits it offers. And if you’re
not a great saver, but know you should
be putting something away, super is
your best bet because you can’t touch
your money until you’re eligible to retire.
Will you have enough for a decent nest
egg when you stop working? Do you
need to add a bit more? And it’s
surprising how a small extra amount
can make a big impact on your final
One of the best ways to drip feed your
super is by making regular contributions
via salary sacrifice, arranged through
your employer. This is a simple way
to top up your employer contributions
because it’s deducted before your
net pay is deposited into your account.
For people with a marginal tax rate
greater than 15 percent there are also
Salary sacrificing is a voluntary
arrangement so you can cancel it
or change the amount at any time
to suit you.
percent contractors for long distance.
It wasn’t until 1989 that Toll bought its
first Kenworth truck.
It wasn’t long before the company
struck a strong partnership with
Kenworth and the strength of the
relationship even helped Toll win
business. Paul said, “In the early 90s,
we won a very significant BHP tender,
based on a specification of Kenworth
prime movers and B-double trailer
sets. CUB was another major customer
that had a clear preference for the
reliability and security of company fleet”.
“As the business has grown, so has
our relationship with Kenworth. Over
the years we have developed an
excellent customer-supplier relationship
with an Australian brand that we can
completely trust. In business, having
Things to consider with salary sacrifice
n There is an annual A$25,000 on
the amount of concessional
contributions you can make to
super for individuals under the
age of 50. This includes all employer
SG contributions, salary sacrifice
and deductible self employed
contributions. Contributions made
in excess of this cap will be taxed
at a penalty rate of 46.5 percent.
n A transitional concessional
contribution cap of A$50,000
is a transitional cap available to
individuals over the age of 50 at any
time during the transitional period
(2009/10 to 2011/12 financial years).
Contributions made in excess of this
cap will be taxed at a penalty rate of
n For individuals already over or
close to age 55, you can consider
increasing your total contributions
to superannuation by utilising a
transition to retirement income
strategy. This strategy could also
allow you to reduce your overall
income tax paid each year.
reliable, high quality suppliers like
Kenworth is very important.
“Today Kenworth trucks make up the
majority of our Australian fleet, and
we look forward to seeing our 1,000th
truck roll off the line in the not too
distant future”. n
The best thing you can do about your
super savings is to seek professional
advice about your individual situation.
A financial adviser can discuss ways to
help you feel more comfortable about
the lifestyle you hope to have when
you stop working. They can also help
you avoid some of the pitfalls around
making extra, last-minute contributions
to bump up your balance. To find out
which contribution strategy is right for
you; speak to a financial adviser. After
all, Sir Edmund Hilary was a great
mountaineer, but even he needed a
guide to get to the top of Mount Everest.
If you require further information
regarding Toll’s Superannuation plans,
contact Cheryl Barbary, your Group
Disclaimer: This publication has been
prepared for general information and has
not considered any particular person’s
investment objectives, financial situation
Accordingly, no recommendation (express
or implied) or other information should be
acted on without obtaining specific advice
from an Authorised Representative Outlook
Financial Solutions Pty Ltd.
(ABN 40 083 233 925, AFSL 240959).
Toll Today March – May 2011 29
Smarter Green Upd
Smarter Green Strategy
Tackles Climate Change and Energy risks
Demand for logistics services will grow markedly over
the next few decades, as the global population leaps
by up to 40 percent by 2050 and new powerhouse
Asian economies dictate significant changes in patterns
of wealth and influence.
This represents a major growth opportunity for Toll, which is
positioning itself as a key global logistics operation focused
on Asia, in particular the region’s three largest economies
of China, Japan and India.
All this requires energy. For Toll this is currently gained by
burning fossil fuels, mainly diesel. This reliance comes with
a number of problems, as our global fossil fuel supply
is finite and it generates greenhouse gases which are
attributed to causing climate change. “Toll therefore faces
the dual risks of meeting rising energy demands in its
operations and at the same time transitioning to lower
carbon emissions intensities,” said nick Prescott,
Toll’s Group Environment and Energy Manager.
Toll’s Smarter Green strategy is addressing these risks
through a number of complimentary programs by focussing
on Smarter Energy Efficiency and Smarter Fuels transitioning
Toll Global Forwarding’s involvement in one of the
world’s toughest air quality programs in the US will
have a positive impact on Toll globally as lessons
learnt are applied to other Toll businesses.
Toll Global Forwarding in the US is an active partner in
the groundbreaking San Pedro Ports Authority’s Clean
Air Action Plan in California.
“The company must meet and exceed some of the toughest
global air quality standards in a precinct rated as the world’s
fifth busiest container seaport,” said Hugh Cushing, CEO
of Toll Global Forwarding.
from diesel to a range of alternative fuels such as biofuels,
natural gas, hydrogen and in the longer term to pure
renewable energy sources, in order to reduce our intensity
of carbon dioxide emissions.
This strategy is being coordinated globally across Toll
by the Group Environment and Energy team.
Nick said, “Effectively dealing with risks and adapting to
change is nothing new for Toll, we have always had an
appetite for smart solutions to minimise risk, particularly
through the ingenuity of our people and systems, and by
applying innovative technologies to problems. So we are
confident of meeting these major environmental and energy
challenges over time”.
Toll’s drive for smart, efficient solutions has put us at the
leading edge of energy efficiency and greenhouse gas
emission strategies in many of our operations. However,
much more needs to be done. And Toll recently announced
a target to further cut its Australian carbon dioxide
emissions by 20 percent of 2010 levels by 2020. Similar
targets will be set for overseas operations. n
Toll Global Forwarding Cleans up in the uS
1 – 2 The Toll
truck bearing its
“We will continue to do this, and will look for opportunities
to apply the lessons learnt to other Toll businesses”.
Toll’s fleet of 50 company owned vehicles, as well as various
sub-contractors, provide a cartage service, known as
‘pier drayage’, to the Port Authority’s Los Angeles port.
They must meet stringent exhaust emission standards for
registration with the Plan’s Clean Truck Fleet Program to
gain access to the ports without paying a volume-based
emission fee of US$35 per TEU.
Registration standards require vehicles to run on diesel fuel
which emits no more than 15 parts per million (ppm) of
sulphur, equivalent to trucks manufactured after 2007. By
comparison, diesel sold in Australia in 2007 had a sulphur
content of no more than 50 ppm.
“Our fleet’s ongoing participation is a major point of
differentiation for us as we minimise the impact of doing
business to our environment and help the bottom line,”
Hugh said. n
Fuels of the Future:
Toll’s Search for
The fuels of the future: what are they and how will
they impact on Toll’s ongoing energy requirements
and our bid to reduce carbon emissions?
“Diesel based fuels currently dominate our transport
operations, but alternative fuels have the long term potential
to help meet Toll’s targets to cut its emissions and well as
provide increased energy security,” said nick Prescott,
Toll Group Environment and Energy Manager.
“A range of alternative fuels will gradually assume importance
in certain segments of the business, including synthetic
diesels, biodiesels, electric vehicles, hybrids and natural
gas,” he said.
Toll’s alternative fuel research teams are working with energy
and equipment suppliers, industry research partners and
customers so we can:
n Understand our alternative fuels options and where they
can be applied
wHo wE aRE
When the former Toll Solutions was
restructured into Toll Global Information
Services, it was important to make
sure its supply chain strategy, consulting
and modelling capability was preserved.
Toll Supply Chain Solutions has therefore
been established within Group Business
Development, providing supply chain
services to the entire Toll Group.
wHaT wE Do
Our purpose is to assist Toll business
units in their business development
activity by differentiating Toll’s offer
from commodity logistics competitors.
We provide tender response support
and assist with existing accounts that
are in need of ‘value add’ or
n Determine where they sit on the product lifecycle
n Decide when and how to apply them into our operations.
“Twelve key programs are now evaluating alternative fuels
and their applications, along with related issues such as
new vehicle configurations and technologies, refuelling
infrastructures, specialist maintenance requirements,
warranty issues and resale issues. We also need to consider
their comparative costs, operational characteristics and
environmental impacts,” Mr Prescott said.
One program has successfully trialled compressed natural
gas (CNG) in the five-vehicle Toll IPEC fleet in Canberra, and
Toll IPEC now plans to introduce a CNG fleet into Melbourne
The key issue overall for Toll will be where, when, why and
how these alternative fuels should be applied to our business.
Sound risk management means we will not play at the
‘bleeding edge’ of the product lifecycle of alternative fuels.
“Our preferred position is towards the leading edge where
the risks have been qualified, technologies largely proven
and we can adopt the ‘early pragmatist role’. Ideally, the
technologies then provide scope for Toll in energy efficiency,
costs and reduced greenhouse gas emissions,”
Nick concluded. n
Introducing Toll Supply Chain Solutions
differentiation. Our team members
have a strong background in supply
chain management, business analysis,
consulting and project delivery.
We assist in the development of supply
chain strategies and solutions with an
aim to improve service levels, optimise
cost, improve efficiencies and add
value. We use supply chain modelling
tools to perform complex data modelling
for fleet mix, route designs and network
designs at an operational, tactical and
Our project delivery capabilities cover
business process analysis, gap analysis
and the identification of business
improvement opportunities. We assist
in the development and implementation
of cross business unit and industry
specific supply chain solutions.
Our project approach provides for
engagement with Toll Global Information
Services when design and delivery
of IT components are required for a
nEED To ConTaCT uS? wanT
Please contact Bas Huibers, General
Manager Supply Chain Solutions at:
for further information regarding
our capability, credentials and any
customer opportunity which we
may be able to assist with. n
3 L-R: Tamuka
Toll Today March – May 2011 31
Toll Australian Flood
AS MANy OF yOu WILL KNOW, JanuaRy SAW SOME OF THE woRST FLooDS anD SToRMS
AuSTrALIA HAS EVER SEEN. PArTS OF QuEEnSLanD AND ViCToRia WErE AFFECTED By
FLOOD WATErS, AND CyCLonE yaSi WHICH DESTRoyED HoMES AND CoMMuniTiES
IN FAr NOrTH QuEENSLAND. wESTERn auSTRaLia DID NOT GO uNSCATHED. IT TOO
SuFFErED TErrIBLE BuSH FiRES WHICH rIPPED THrOuGH HOMES AND BuSINESSES
OuTSIDE OF PERTH IN EArLy FEBRuaRy.
1 – 5 Floods in
With over 20,000 Toll staff based in Australia, the
company has launched an appeal to support our
colleagues affected by these natural disasters.
The Toll Australian Flood Appeal will double all contributions,
matching all staff donations on a dollar for dollar basis.
The money raised will then be distributed amongst Toll
staff who have been most affected. With a number of
staff affected by these events, the funds raised will help
our colleagues to start to rebuild their lives.
The response so far has been overwhelming with many
business units and depots supporting the Toll Australian
Flood Appeal by holding events and raising cash for the
cause. Toll Dnata Airport Services in Mascot, NSW held
a fundraiser on 18 January 2011 involving a sausage sizzle
and raffle. Staff, airline clients and drivers dug deep and
raised A$726 which was then topped up with a A$200
donation from the social club, totalling A$926.
Toll Liquids completed a challenge to remain 120 days
incident free and were awarded A$5,000 from the customer
Shell. This was for the drivers’ chosen charity, which they
nominated as the Queensland Flood Appeal.
SuPPoRTinG ouR CuSToMERS
Toll Priority was heavily involved in supporting the affected
communities immediately after the event. The team was
quick to step in to send bottled drinking water to the worst
hit areas, together with sandbags to support the preparation
efforts. Toll Priority was able to establish contingency
plans to ensure banking and other businesses remained
operational. We received the following letters of thanks
from two major banks.
I wanted to let you know Westpac’s appreciation for
Toll’s support and actions over the last couple of weeks.
The Queensland Floods have been unprecedented and
your team’s efforts have allowed us to support our staff
and customers at this critical time.
Peter McCray – Head of Partnership Services,
Group Operations, The Westpac Group
While Suncorp group Procurement holds the Brisbane
Toll Priority team in high regard, their support over the
last weeks deserves formal recognition.
It has come to my attention that despite being personally
affected by the Brisbane floods, Julie TeRangi and Michael
Rivers worked throughout the crisis to help Suncorp work
through the movement and holding of mailbags and assisted
with an alternative for our UPSL clearance arrangement.
In our minds this level of commitment to Suncorp and our
end customers is worthy of commendation. Suncorp Group
Procurement is thankful and impressed.
Jeff Westbrook – General Manager,
Suncorp Group Procurement
6 7 8 9 10
Toll Priority is also assisting Work Ventures in distributing
significantly subsidised PCs to cyclone and flood affected
QLD households. Further details on this program can be
found at www.workventures.com.au/connectit
A large number of staff have also given personal donations
to the appeal, to support their colleagues.
DELiVERinG GooDS in-KinD
Toll has been working closely with the Queensland Government
to coordinate the distribution of food, water and medical
supplies since the flooding began. Toll IPEC has coordinated
the movement of goods and donations to the impacted regions
free of charge. This has included everything from gum boots
and new clothes, to kids’ school supplies and pet food.
Toll IPEC worked closely with operation angel who
coordinate goods donations in emergency situations around
the world. Jacqueline Pascarl, CEO of the organisation
wrote the following letter of thanks.
Toll takes operation angel further
As flood waters inundated Queensland, and a wall of water
swept life and property away in Toowoomba and the nearby
Lockyer Valley, I made a split second decision to reactivate
Operation Angel, a rapid response, humanitarian effort I’d
founded in 1997.
I had already secured 2000 gumboots in New Zealand to be
flown in by Qantas, and disinfectant for 20,000 homes from
a Melbourne company, but this time Operation Angel was
well and truly stuck without wheels. That’s when I received
an amazing phone call from Rodney Johnston, Group
General Manager of Toll IPEC. “You tell us where, and when,
and we’ll do our best to get all of your relief goods up to
Queensland from anywhere in Australia”. No ifs, not buts,
no “what’s in it for us” qualifications, just a black and white
pledge of support.
Toll has been responsible for us being able to gather
massive amounts of corporate assistance, from Rio Tinto
in WA giving us 32 pallets of clean bedding and linen, to
Blundstone donating 6000 new work boots, because we
could guarantee safe delivery to disaster zones. Emergency
Management Queensland now considers Operation Angel
in conjunction with the Toll Group, to be the single largest
corporate donor to the Queensland Relief effort in material
aid – and the most professional.
I’ve made sure to say thank you to Toll on CNN Global TV
and all interviews, but now let me say directly, you are all
amazingly generously, compassionate and so truly
professional – you have changed lives and made suffering
less so. Thank you for being our partners in this enormous
venture and for having much more than a corporate rock
in the place where your heart most definitely is.
Whilst we appreciate this period of recovery is going to be
a long and no doubt painful process for the people most
affected, we must be grateful that our businesses weren’t
too badly affected and that we were able to continue to offer
our customers a virtually uninterrupted service. Credit and
thanks goes to our staff who got back to work quickly and
put their own problems aside to do the best for Toll, it is
truly appreciated. n
6 – 10 Floods
11 Operation Angel
gifts awaiting delivery.
12 – 15 Floods
Toll Today March – May 2011 33
Exciting New Look
for the Toll Holden racing Team
THE MOST SuCCESSFuL V8 SuPERCaR TEaM in HiSToRy, THE FACTOry TOLL HOLDEN
rACING TEAM HAS uNvEILED A FRESH nEw LooK FOr ITS CaR AND ITS TEaM IN 2011.
The new car was revealed in January with a dynamic
new team logo, fresh identity and energetic look, and
fierce determination to drive the team back to the very
top of the sport.
2010 V8 Supercar Champion James Courtney has
also joined the team, as Toll HRT set their sights on the
championship in the VE Commodore Series II race car.
Courtney said he was excited about the opportunity to
rejoin the team that kick started his V8 career, especially
now as reigning V8 Supercar Champion.
“I am super excited about the opportunity to drive for the
Toll Holden Racing Team, especially as defending Champion.
My goal is to be the driver to deliver the team its next title,”
Courtney said working alongside 2007 Series Champion,
Garth Tander would be a motivating factor in his quest for
“Garth is a championship winner and never out of contention.
Like me, he is an extremely motivated person and in a team
environment that adds up to a perfect combination.
I am really looking forward to working together with him”.
Tander said he was thrilled with the look of his new car
and looking forward to the challenges of a new season
and working with his new team-mate.
“Last year did not deliver the results the Toll HRT had
hoped for, but our car showed good speed at times.
“James is a new team-mate, we don’t yet know each other
well and haven’t spent a lot of time together in the past, but
we are both competitors and we both know the challenge
ahead of us. I know we will work well together and fight to
get Toll HRT back to the front.
“From there we can fight it out as to who will be number
one, and who will be number two”.
After it celebrated its 20th anniversary in 2010, Holden
Design’s Peter Hughes said it was time for a fresh
identity for the team.
“For 2011 we really wanted to move the goalposts,
so we’ve made a big effort to keep the design uncluttered,
simple and bold,” Hughes said.
“The highlight for us this year is the dynamic new Holden
Racing Team logo, which helps give the car and team a
“It’s a perfect mixture of more traditional and easily identified
shapes for the lion, mixed in with modern cues which flow
through to the wild new race helmet.
“Credit goes to Holden designer John Leung for perfecting
the new logo,” he said.
“Toll also has a new logo which we had to work with as well
and it fits neatly with the new look of the rest of the car”.
From all at Toll, we wish Toll HRT an excellent
2011 season! n
Doing Business in the Fast Lane
Taking valued customers or potential clients to a
V8 race is a great way to impress. Not only can you
do business in a relaxed, fun environment but with
Toll Holden Racing Team, you are able to offer unrivalled
hospitality and one-off experiences to your guests.
australian Sports Marketing (aSM), the official provider
of V8 Supercar hospitality, tours and events to the Toll
Holden Racing Team has just announced its calendar of
events for this year.
During the 2011 season, the team will introduce ‘The Toll
Holden Racing Team Experience’ at all V8 Supercar events.
Staff Show Support
for Men’s Health
Since November 2003, Movember as it is now known,
is the month where men around the world put stops
to their daily grooming habits and grow (or at least try
to) a moustache or mo!
With over a quarter of a million men worldwide swapping
their cleanly shaven top lips for a month of stubble rashes
and ridicule, there were certainly going to be a few Toll
employees up for the challenge.
From Toll Corporate, Peter Petito and Mark Jones got
involved and together raised over A$900. As well as taking
great pleasure in updating their mospace sites with their
numerous facial hair creations, the guys held a morning tea
at the end of the month to educate staff about the serious
messages of Movember.
The team at Toll Linehaul were also spirited in getting involved,
with Danny Brady finally parting with his trademark mo
of 25 years. In the top 0.02 percent of Movember
fundraisers in Australia, Danny collected A$2,800 from his
colleagues and customers at Toll Linehaul which the
business unit matched dollar for dollar.
His efforts were so impressive that Divisional Director
Mal Grimmond, together with John Venetsanos,
Larry o’Regan and David wright were on hand to each
shave off Danny’s mo at the end of the month.
Aside from giving men a chance to re-live the 70s without
too much humiliation, Movember has a serious message
behind it. The month is dedicated to raising vital funds and
awareness for men’s health, specifically prostate cancer
As men are traditionally less likely to talk about their health
concerns and visit a doctor than women, the month deals
There, guests will have VIP access to all things Toll HRT
including pit tours, merchandise, hospitality and race tickets.
In addition to this, ASM can assist with accommodation
and travel to all V8 events and races.
To book your Toll HRT experience and wow your guests
at any of the upcoming V8 Supercar rounds, email
adam at ASM: firstname.lastname@example.org
or call 03 9251 3535. A full list of events can be found
on the Toll intranet or by visiting:
with a number of issues to promote men’s health and raise
awareness of these illnesses.
For more information about Movember and the health
campaign, visit http://au.movember.com/ n
1 Danny getting
a shave from
2 Peter Petito
updating his mo-gress.
3 Mark Jones
from Toll Corporate.
Toll Today March – May 2011 35
Toll Global Logistics Successfully Held its
First 2010 Toll China Family Day in Shenzhen
1 Employees of
Toll Global Logistics
in China taking a
group photo at the
Toll China Family Day.
2 Team game
segment – Return
of the Dragon.
3 Peter Grace with
a colleague’s child.
At Toll Global Logistics in China,
Family Day is also known as
Toll China Family Day.
On 4 December 2010, Toll Global
Logistics in China held its first Family
Day in Shenzhen at the nan Hai Hotel.
Employees’ family members
were specially invited to participate
in this activity.
The event is a chance for employees’
family members to gain a better
understanding of Toll and the work
we do. By learning more about the
day-to-day activities of their partners
and parents, they can have a greater
appreciation of their worklife and
meet their colleagues. It’s also a
good opportunity for staff to socialise
together outside of work.
There were many programs including
family games, talent shows, lucky
draws and an employees’ awards
ceremony. Through the game segments
– employees had a better understanding
on the importance of team cooperation
and enjoyed some family bonding
during the family game segment!
The most popular activity was the talent
show performance by the children who
attended the Toll China Family Day.
Peter Grace, General Manager for
Greater China, presented prizes for
Shenzhen 2010 Excellent Employee
Awards in appreciation for their
excellent work performance in 2010.
Toll China Family Day is a way for the
management to thank staff for their
efforts and dedication. n
Toll remote Logistics recognised for Support
of the Defence Lake Attack Charity Events
Toll Remote Logistics has been recognised for its
continued support of the Defence Lake Attack
Fun Run / Walk and Charity Ball events.
The Defence Lake Attack is a series of three events,
run by the australian Defence Force (aDF) and the
Lord Mayor’s Charitable Foundation, that bring
together Victorian Defence, the local community and
sponsors to raise funds for charity.
In 2010 the charities that were supported were:
Legacy – Caring for Families of Deceased Veterans
Kidsafe – Child Accident Prevention Foundation of Australia
Redkite – Cancer Fund for Children, and
Compassionate Friends Victoria – supporting Bereaved
Parents and Siblings.
Toll Remote Logistics, formerly as PDL Toll, was one
of three main sponsors and has supported the event for
the last five years.
As a major sponsor, this support included a donation
of A$20,000 and some Toll horsepower to add to the
spectacle on race day. On the day of the fun run / walk,
the Toll HRT V8 display car driven by Mark Leatham
(Commonwealth Program Manager at Toll Remote
Logistics, not Toll HRT’s latest champion driver!) was a real
hit with young and old alike, as was the Helicorp Bell 206
Long Ranger helicopter flown by pilot Roger de Souza.
The Charity Ball was held at the Windsor Hotel, Melbourne
on 2 October 2010 and hosted by Air Vice Marshall
Margaret Staib Commander Joint Logistics. In attendance
at the Charity Ball was Mark Leatham, Commonwealth
Program Manager representing Toll Remote Logistics and
Warming up for the Global Corporate Challenge
You may remember in the last issue of Toll Today we
announced the Toll Group’s winning Global Corporate
Challenge team for 2010. Since then, the competition
has started to heat up and a number of teams have come
forward to take part in this year’s event.
Starting on 19 May, the 16 week long Global Corporate
Challenge will see thousands of workplace teams from
around the world take part in a bid to walk more and
improve their fitness. With benefits such as reduced
workplace sickness, improved individual wellbeing and
higher workplace morale, the challenge is a really positive
thing for you and your team to get involved in.
Plus the improvements to the challenge this year will make it
even easier to take part. With a brand new iPhone application,
challengers can update their progress on the go, and use
Peter McKenzie General Manager of Helicorp and Aircraft
Services. During the evening, auctions were held to raise
more funds, including a scenic flight in the Bell 206, which
raised more than A$600.
The Charity Ball was a great success and at the end of the
night the total funds raised were A$177,000. This was then
divided equally and presented to each of the charities as
well as glass sculptures of appreciation that were presented
to each of the major sponsors.
Toll Remote Logistics works with the ADF providing
comprehensive logistics support to Operation ASTUTE in
Timor Leste as well as ships’ husbandry for naval vessels
and AQIS cleaning of Defence assets, such as military
vehicles returning from overseas. Toll Remote Logistics also
provides logistics consultancy services to the ADF through
our commercial planning partner embedded within
Headquarters Joint Logistics Command. n
Google maps to accurately measure the distance travelled
on a daily basis.
Over the 16 week challenge, the GCC will also help you
to closely manage weight, cholesterol and blood pressure.
With men losing 5kg on average and women dropping 6kg,
the program has significant measurable health benefits.
To ensure you and your team has the best possible chance
at succeeding in the program, why not start a walking group
on a lunchtime, or perhaps after work? This will get your
team enthused for the challenge and increase your chances
If you would like to take part in 2011’s GCC,
email: email@example.com n
4 Toll HRT V8 show
car and Helicorp Bell
206L on display at
the Fun Run / Walk
at Albert Park Lake.
Toll Today March – May 2011 37
Toll Global Logistics Helps to rebuild School
in West Sumatra
1 The school’s
after the rebuilding
project is complete.
strong earthquake struck
off the coast of Indonesia’s
Sumatra Island near the city
of Padang, on 30 September 2009.
The earthquake destroyed almost
the whole area and killed thousands
of people. Large office buildings and
houses were reduced to rubble in
seconds, with the earthquake also
destroying at least two hospitals and
In several discussions with Rolls-
Royce indonesia, management
of PT Toll Indonesia became aware of
their Corporate Social Responsibility
program. The program is managed
by Rolls-Royce’s local Indonesian
staff and identifies opportunities
to contribute to society.
In this instance, the Rolls-Royce
team identified a school that had
been completely destroyed during
the earthquake and decided to
rebuild it in a new location, as their
contribution to the local community.
Through PT Toll Indonesia’s relationship
with Rolls-Royce, Toll Global Logistics
was approached to provide a donation
to contribute to the rebuilding of the
school. Instantly realising the importance
of this to the local community and
the future of the children there, Toll
Global Logistics was only too happy
to help their partner rebuild the new
Muhammadiyah Anak Air Dadok school
Helping those in Need at Christmas
Ewan Breakey who
worked very hard
packaging the gifts
and attaching con
notes to them.
For many Toll staff, Christmas is a time to spend with
our friends and family. However we cannot forget
those who are less fortunate than us, and in 2010 our
team in WA did not forget.
Working with Toll’s Western Australia-based Chaplain,
Elizabeth Breakey, the teams from Toll Priority, Toll IPEC,
Toll Dnata, Toll Express, Toll Fleet and Toll SPD in Perth took
part in the Prison Fellowship’s International Christmas
appeal, the angel Tree Project.
The project offers the community the chance to provide
gifts to children of prisoners in the WA prison system. The
teams responded very kindly by picking a gift tag from
Christmas trees, which had a child’s name and age on it.
In all, the Toll staff purchased gifts for 120 children. With
such a fantastic response, and a clear willingness to help
these young people, Elizabeth had to return to the Prison
Fellowship on a number of occasions to ask for more
children who the teams could help.
And to help Santa, Toll IPEC and Toll Priority worked as
Santa’s little elves by delivering the gifts to the children
before Christmas Eve! n
located in the Agam Regency, West of
Padang on Sumatra Island, Indonesia.
Toll’s donation greatly assisted the
rebuild of the school which took
almost 12 months to complete. The
community of Agam Regency was
extremely grateful for the facility which
will now give their young people the
start in life that they deserve. n
Teamwork Puts Smiles on Children’s Faces
On Sunday 28 November, staff and families from
Toll Global Information Services gathered at
Myuna Farm in Doveton for the fourth annual
Kids’ Christmas Party.
Families enjoyed pony rides, face painting and train rides in
between visiting farm animals and avoiding the rain showers.
The day wouldn’t have been complete without a visit from
Santa Claus himself. The kids were not disappointed as Santa
arrived on a stylish sleigh. They became excitable when his
bell rang; and followed him over to the Toll Grotto,
enthusiastically waiting in line. After a chat with Santa, a
photo and a present, the kids left delighted with their gifts.
The day was deemed a great success in the words of a girl
who proudly said to her dad, “Toll is the BEST company;
I’ve had the best day ever”.
Four years ago the event started at a local play centre,
and has now grown in scale to cater for over 200 people.
A committee was formed and each year gains new
members. The committee engages help from a large team
of volunteers who donate their time for the event, be it
buying or wrapping gifts, fund raising or helping out on
the day with catering, photography or even face painting.
This event is funded by profits from numerous events
throughout the year including raffles, BBQs and sales from
the confectionery stall. The aim is to offer a fun and relaxed
day for Toll Global Information Services families at minimal
cost with quality catering and of course, a visit from Santa.
Only with help from Toll partners and essential donations,
is the committee able to put on an event of this magnitude.
The committee would like thank Karen Bresnan, from Toll
Auto who kindly donated some goodies to give out on the
day and employees who donated prizes for the raffles.
The committee is very proud to be part of an environment
where people work together to put smiles on children’s
faces. It’s now a part of Christmas that we look forward
to each year.
This type of event is a great example of teamwork and
dedication and shows that things can be achieved if we
work together. A special thanks to all those who volunteered
for the event, it could not happen without their support.
If you are interested in helping out with the event
or providing donations for raffles please email:
Toll Today March – May 2011 39
A Walk for a Good Cause
1 Dominic Rego
and his twin daughters
Staff from Toll Global Logistics
recently took part in a sponsored
walk to raise money for the
Dover Park Hospice in Singapore.
Organised by the Business Times
and the Dover Park Hospice, the
Sunday walk on 5 September 2010
saw hundreds of people walk along
Sentosa’s Tanjong Beach. The family
event was organised to raise funds for
the hospice and increase awareness
of palliative care issues, which have
become ever more important in
Singapore’s ageing population.
Toll Global Logistics pledged S$5,000
to the cause and a number of staff
took part with their families, including
Director of Business Development,
Dominic Rego who took part with his
wife and twin daughters. Dominic said,
“It was indeed a SUNny day, with
everyone dressed in yellow clothes to
match the Hospice’s emblem. It was a
great afternoon with loads going on for
kids and families. There were people
on stilts, balloon makers and face
painters, encouraging everyone to
join in the spirit of the day.
“We were delighted to be able to take
part in the event and help raise the
awareness of such a vital service”.
According to 2010 statistics, the
median age of Singapore’s population
is 37.4, up from just 34 in 2000, and
care in later life or palliative care is a
subject that the nation is starting to
In his 2009 National Day rally speech,
Prime Minister Lee Hsien Loong
highlighted issues surrounding
Singapore’s ageing population and
how Singaporeans need to prepare
their healthcare system to cope with
future demands of aged care. He also
spoke about the need for step-down
care in community hospitals, nursing
homes, and home nursing care.
Toll Global Logistics is committed in
helping to improve the communities in
which we live and work. The company
is active in supporting the
communities in which it operates,
particularly through corporate giving
Toll Global Logistics was thanked by
alvin Tay, the Business Times editor
for its support, “On behalf of the
elderly and children supported by the
Dover Park Hospice, a big thank you
for your (Toll Global Logistics)
generous donation”. n
Toll remote Logistics – Working with BHP Billiton
to Bring Christmas Cheer to Zambian Orphans
Staff from Toll Remote Logistics’
Zambia support operation got
together with staff from BHP
Billiton to help bring some Christmas
cheer to children from a local
As one of the world’s poorer countries,
where 17 percent of adults aged 15
to 49 are infected with HIV, Zambia
has more than its share of troubles
and more than its share of orphans.
In order to provide a day of relief, staff
from Toll Remote Logistics and BHP
Billiton invited children from a local
orphanage to come and join them for
a Christmas celebration.
Staff arranged games and activities
including a jumping castle, a live band
and a visit from Santa to top it all off.
Santa’s gifts were a real hit with the
children, each receiving a school
backpack full of books, pens and
Malaysian Team Supports Local Children’s Home
On the 11 December 2010,
the team from Toll Global
Forwarding in Malaysia spent
the day with the children from the
Rumah Amal Anak Yatim YPIN at
This home provides refuge for orphans
and children who have been abandoned,
abused and neglected. There, they are
All staff, as well as their young guests
had a great time and are already
looking forward to next year. Not that
they will have to wait that long to catch
up though, with Toll Remote Logistics
committing to help the orphanage with
repairs and maintenance through the
given shelter, love and care, and
a chance to lead a normal life.
To support the work of the home,
staff at Toll gave their time and energy
generously to spend time with the
children at the aquarium.
aquaria KLCC is a world class
aquarium with many species of
year. Hopefully next year, the children
have even more to smile about.
Toll Remote Logistics is in Zambia
providing complete logistics support
to BHP Billiton’s mobile mining
exploration camps. n
colourful marine life from Malaysia
and around the world. For many
of the children, this was the first
time they had visited an aquarium,
and they were understandably
The whole experience left a lasting
impact on the children, and the staff
at Toll Global Forwarding. n
Johnston (centre back)
and his wife Annie join
forces with Santa and
BHP Billiton program
Vellozze and his wife
Joanne to celebrate
Christmas with local
staff and children.
3 The Toll Global
enjoyed a day at the
aquarium with children
from Rumah Amal
Anak Yatim YPIN.
Toll Today March – May 2011 41
Making a Splash with Sorrento SLSC!
1 Paul Little AO
watching the races
from the beach.
2 Two participants
in the junior swim.
As part of Toll’s ongoing
sponsorship of the Sorrento
Surf Lifesaving Club, we
supported the club’s annual bay swim,
held in early January.
An Australian summer tradition,
swimming competitions in the open
sea are organised in many surf lifesaving
clubs across the country to encourage
health and wellbeing, and water safety
for all ages. For over ten years, Toll has
supported the work the Sorrento Surf
Livesaving Club does in patrolling one
of Victoria’s most popular beaches, as
well as their annual bay swim.
This year, the event was held on
Sunday 9 January with hundreds
of people taking part in the day.
Swim event coordinator, Jim Sheedy
explains how the day went.
“After months of preparation, the swim
finally arrived. The forecasted 10 knot
southerly winds, was to be perfect for
Success on the Tasman
3 Shaun Quincey
crossing the Tasman.
Toll Global Forwarding New Zealand recently
sponsored Shaun Quincey in his challenge
to row solo from Australia to New Zealand.
Shaun departed Coffs Harbour, NSW on 20 January 2010
and arrived at Ninety Mile Beach, Northland, on 14 March.
He was welcomed by a crowd of over 500 friends and
family. In total Shaun took 53 days to complete this
challenge, the straight line distance across the Tasman
is 2,200km but winds and currents meant he had to row
“Hundreds of people were on the beach
by 8am to register for their events,
and get prepared for the big races.
The crowd was kept entertained by
club vice president and DJ for the
day Marc Calvin who pleased the
parents with lots of 80s classic tunes.
“At 10am 140 junior entrants started
their 600m race. This was the biggest
junior race to date, and a great event
spurred on by lots of proud parents
and supporters cheering from the jetty.
“Next came the novice race which again
was a huge success, everyone seemed
to enjoy their first taste of racing. This
was followed by the main open swim,
which saw some cross the line of the
1.8km course in 22 minutes. That’s the
same speed as Kieran Perkins
(although the tide did help a lot!).
“The over 60s race also saw more
than 30 entrants. These guys and gals
are a fine example of the health
benefits achieved through swimming”.
With 540 participants safely taking
part and completing the course this
year, it’s a huge triumph for the club
and a great fundraising activity
collecting more than A$20,000, to
fund the club over the coming year.
The team of volunteer lifeguards at
Sorrento patrol the beaches, ensuring
all visitors are safe while playing in the
surf. The team also teach youngsters
or ‘nippers’ how to swim and be
safe at the beach, giving them the
confidence and skills to enjoy the sea.
MD Paul Little ao gave a speech
at the end of the race to thank the
participants and Sorrento’s volunteers
for the hard work they do to keep the
beach a safe and popular weekend
destination for Victorians and many
of Toll’s employees. n
Shaun, aged 25, became only the second person to row
solo across the Tasman after his father Colin Quincey
completed the same challenge in 1977 and this gave
Shaun the inspiration and motivation to go on.
Much of Shaun’s days were spent strapped to his seat
on the oars for up to 10 hours a day, cooking, doing boat
maintenance, and trying to get some sleep. There were
some days where Shaun was confined to the small cabin
on his boat when the weather was so bad it was too
dangerous to go outside.
Shaun had many sleepless nights due to swells of up to 3m,
and he was faced with some extreme situations caused by
storms, one of which resulted in the boat capsizing at 11pm
one night, breaking oars and loosing valuable equipment.
Thankfully Shaun managed to survive this ordeal and was
able to continue his challenge.
These hardships and experiences only added to Shaun’s
tenacity and determination to achieve his goal to complete
his solo challenge.
Shaun is now working on writing a book and planning for
his next rowing adventure.
Toll Global Forwarding was very proud to support Shaun
and wishes him well for his future adventures. n
Adrian Michael Andrew – Toll Express, Altona, VIC
Alan James Cromarty – Toll Global Resources, Tomago, NSW
Alan McKendry – Toll Express, Perth, WA
Alan Phillips – Toll IPEC, Altona North, VIC
Anna Fondas – Toll Express, Chullora, NSW
Anthony Nelson – Toll Express, Gosford, NSW
Barry Douglas – Toll Logistics, Wellington, NZ
Brad Kennedy – Toll Express, Altona, VIC
Brian McPherson – Toll Shipping, Port Melbourne, VIC
Bradley Croker – Toll Priority, Bankstown, NSW
Brenton Jones – Toll Tasmania, Adelaide, SA
Brett Gear – Toll Express, Richlands, QLD
Brian Gillies – Toll Express, Eastern Creek, NSW
Bulent Aksoy – Toll Priority, Erskineville, NSW
Carlene Holland – Toll Tranzlink, Auckland, NZ
Carole Shalom – Toll Priority, Silverwater, NSW
Clive Steele – Toll Priority, Botany, NSW
David Elbourne – Toll Global Resources, Tomago, NSW
Deborah Anne Sturrock – Toll Express, Altona, VIC
Doug Hawkins – Toll New Zealand, Auckland, NZ
Eddy Leban – Toll Express, Regency Park, SA
George Netschitowsky – Toll Express, Regency Park, SA
Graham Barton – Toll Express, Eastern Creek, NSW
Greg Miller – Toll New Zealand, Auckland, NZ
Ian Morrison – Toll IPEC, Moorebank, NSW
Ian Seth – Toll IPEC, Perth, WA
Jason William Coates – QRX, Cairns, QLD
Jennifer Hantler – Toll Express, Perth, WA
Jenny Doll – Toll Express, Altona, VIC
John Horton – Toll SPD, Perth, WA
John Popovic – Toll Express, Eastern Creek, NSW
Joseph Duong – Toll Priority, Silverwater, NSW
Justin Morris – Toll Express, Perth, WA
Kim McMahon – Toll IPEC, Dandenong, VIC
Kym Dobie – Toll Tasmania, Adelaide, SA
Lance William McGregor – Toll Express, Altona, VIC
Leslie Grant Toovey – Toll Liquids, Kewdale, WA
Liangliang Lu – Toll Global Forwarding, Auckland, NZ
Lynn Battese – Toll IPEC, Albury, NSW
Margaret Kelly – Toll Fast, Belmont, WA
Mark Andronicus – Toll Express, Sydney, NSW
Mark Hosking – Toll IPEC, Brisbane, QLD
Mark Twomey – Toll Tranzlink, Christchurch, NZ
Marten Martin – Toll IPEC, Bentley, WA
Michael Whyte – Toll Priority, Bankstown, NSW
Michelle Francis – Toll Express, Perth, WA
Michael Kalleske – Toll Express, Regency Park, SA
Mike Stewart – Toll Global Forwarding, Auckland, NZ
Minh Luu – Toll Fast, Banksmeadow, NSW
Nathalie Key – Toll IPEC, Moorebank, NSW
Nicholas Elkins – Toll Express, Regency Park, SA
Nick Papas – Toll Express, Eastern Creek, NSW
Nigel Boxall – Toll IPEC, Canberra, ACT
Patricia Macintyre – Toll Global Information Services, Doveton, VIC
Patricia Mahara – Toll Priority, Bankstown, NSW
Paul Bserani – Toll Global Information Services, Doveton, VIC
Peter Esch – Toll Priority, North Melbourne, VIC
Phillip Anthony King – Toll Global Resources, Carrington, NSW
Phillip Gargano – Toll IPEC, Altona North, VIC
Phillip Huia – Toll Tranzlink, Auckland, NZ
Raymond Beaton – Toll IPEC, Altona North, VIC
Richard Lowey – Toll Shipping, Port Melbourne, VIC
CLUB 10 continued
Robert Clarke – Toll IPEC, Moorebank, NSW
Rod Lay – Toll New Zealand, Auckland, NZ
Roger Smith – Toll Corporate, North Sydney, NSW
Rose Schillaci – Toll Priority, Thomastown, VIC
Ross Cope – Toll IPEC, Altona North, VIC
Scott Anthony Brown – Toll Global Resources, Tomago, NSW
Shane Dixon – Toll Shipping, Port Melbourne, VIC
Smita Granland – Toll Global Information Services, Doveton, VIC
Stephen Kenny – Toll Express, Eastern Creek, NSW
Stephen McKenzie – Toll Global Forwarding, Auckland, NZ
Steven Ireland – Toll Express, Richlands, QLD
Tom Thompson – Toll Global Forwarding, Kowloon, Hong Kong
Tony McGrath – Toll Global Information Services, Doveton, VIC
Troy Atkinson – Toll Express, Perth, WA
Tutanekai Lino – Toll IPEC, Altona North, VIC
Vincent Stephens – Toll Tranzlink, Auckland, NZ
Wayne Turner – Toll Global Forwarding, Murrarie, QLD
Carmel Harrold – Toll IPEC, Toowoomba, QLD
Cheryl Brown – Toll IPEC, Moorebank, NSW
Christopher Korzer – Toll IPEC, Townsville, QLD
Cliff Vengtasamy – Toll Priority, Port Melbourne, VIC
Darren Reith – Toll IPEC, Altona North, VIC
Dave Richardson – Toll Tranzlink, Auckland, NZ
Deanne Mitchell – Toll Global Forwarding, Tauranga, NZ
Dianne Wilson – Toll Global Forwarding, Tullamarine, VIC
Fran Pastura – Toll Priority, Erskineville, NSW
Frank Gurmai – Toll IPEC, Altona North, VIC
Gavin Hawker – Toll Tranzlink, Christchurch, NZ
Geoffrey Day – Toll Express, Richlands, QLD
Graham Edward Drummond – Toll SPD, Chullora, NSW
Graham Troy – Toll Express, Perth, WA
Gregory Jensen – Toll IPEC, Brisbane, QLD
Isabella Douglas – Toll Fast, Murarrie, QLD
James McWilliams – Toll Express, Eastern Creek, NSW
Joanne Waldron – Toll Tranzlink, Christchurch, NZ
John Kowalczyk – Toll Express, Eastern Creek, NSW
Julie Ann Holmsted – Toll SPD, Regency Park, SA
Karen Bishopp – Toll Priority, Coorparoo, QLD
Martin Hans Leck – Toll SPD, Chullora, NSW
Morgan Watts – Toll IPEC, Perth, WA
Patricia Polyak – Toll Express, Regency Park, SA
Paul Robinson – Toll Fast, Banksmeadow, NSW
Peter Dransfield – Toll IPEC, Townsville, QLD
Peter Stewart Philip – ORX, Moolabin, QLD
Phillip Eric Johnson – QRX, Cairns, QLD
Robert Charles Sperling – Toll SPD, Brisbane, QLD
Robert Kent – Toll Express, Perth, WA
Robert Symons – Toll Shipping, Burnie, TAS
Robert Ward – Toll Express, Perth, WA
Ronald James – Toll Priority, Erskineville, NSW
Ronald Michael Hicks – Toll Global Resources,Tomago, NSW
Sam Debrincat – Toll Shipping, Port Melbourne, VIC
Sam Dib – Toll Express, Eastern Creek, NSW
Scott Foster – Toll Priority, Erskineville, NSW
Simon Thomas Wylie – Toll Global Resources,Tomago, NSW
Steven Westerberg – Toll IPEC, Homebush, NSW
Stuart May – Toll IPEC, Perth, WA
Troy Kimmorley – Toll Energy, Barrow Island, WA
Wayne Turner – Toll IPEC, Newcastle, NSW
Alan Burgers – Toll IPEC, Moorebank, NSW
Bill Anderson – Toll Logistics, Wellington, NZ
David Keith Gilmore – QRX, Moolabin, QLD
George Karkanis – Toll Global Information Services, Doveton, VIC
Graeme Mann – Toll Global Forwarding, Auckland, NZ
Helen Lauder – Toll IPEC, Altona North, VIC
John TePona Adams – Toll Global Resources,Tomago, NSW
Kathleen Crowe – Toll Fast, Banksmeadow, NSW
Neville Anderson – Toll Priority, Brisbane Airport, QLD
Patrick Walter Haydon – QRX, Moolabin, QLD
Patricia Cassar – Toll Global Forwarding, St Peters, NSW
Paul McGarry – Toll IPEC, Canberra, ACT
Sidney Subritzky – Toll IPEC, Moorebank, NSW
Tony Lagahetau – Toll Tranzlink / Auto Express, Auckland, NZ
William Smith – Toll Express, Richlands, QLD
David Allen – Toll Global Information Services, Adelaide Airport, SA
James Moore – Toll Express, Perth, WA
Julie Hagen – Toll Global Forwarding, Tullamarine, VIC
Louise Barlow – Toll Priority, Silverwater, NSW
Maria Dmyterko – Toll IPEC, Brisbane, QLD
Maxwell George Rowley – Toll SPD, Chullora, NSW
Pavey Marian – Toll SPD, Chullora, NSW
Peter Kent Corrigan – QRX, Moolabin, QLD
Roland Nicholson – Toll Global Forwarding, Tullamarine, VIC
Steven Lewis – Toll Global Forwarding, Murrarie, QLD
Terry Bartsch – Toll Tasmania, Port Adelaide, SA
Toula Kouros – Toll Express, Wollongong, NSW
Wayne Commerford – Toll Priority, Port Melbourne, VIC
Anita Johanna Perry – QRX, Moolabin, QLD
Emma Marderoussian – Toll Global Forwarding, Mascot, NSW
Gavin Edge – Toll United, Whangarei, NZ
John Alderman – Toll Global Information Services, Doveton, VIC
Kenneth William Chellingsworth – QRX, Rockhampton, QLD
Terrence Weatherley – Toll IPEC, Ballarat, VIC
Tony Kilner – Toll Tranzlink, Dunedin, NZ
Trish Rudd – Toll Tranzlink, Auckland, NZ
Cecil Franckiewicz – Toll Express, Eastern Creek, NSW
Colin Gerard Graham – QRX, Moolabin, QLD
Glenn Biggs – Toll Global Forwarding, Murrarie, QLD
Gordon Burgemeister – Toll Priority, Adelaide Airport, SA
Bob Coleman – Toll SPD, Perth, WA
Robert Arthur Colman – Toll SPD, Perth, WA
Graham Owen – Toll Global Forwarding, Murrarie, QLD
Toll Today March – May 2011
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