Jan-Willem Kleingeld - Alila Hotels and Resorts

Jan-Willem KleingeldRoute de Sassor 2/74910 Theux – BelgiumMobile: +32 488 250 211Email: j-w_kleingeld@hotmail.comLinkedIn: http://be.linkedin.com/in/jankleingeld/ProfileResult oriented leader with proven success in managing sales & marketing of Hotel Spa-BalmoralPassion for the highest service level in hospitalityExperience in various operational departments of the hotel industryDevoted to build long-term business relationships and to stimulate a pro-active thinkingattitude, motivating people, always looking for improvement, exploring (inter)nationalbusiness opportunities, genuine interest in people.Work ExperienceSince Oct 2010 Hotel Spa-Balmoral 4* BelgiumSales & Marketing Manager Responsible for the re-branding of Dorint Hotel Spa-Balmoral to an independently run hotel, Hotel Spa-Balmoral To stay, naturally Set up of Sales & Marketing Business plan Participation in the determination of pricing strategies Being a member of the general management team (tactical and strategic) Guidance, support and follow-up regarding the commercial activities of sales, reservations &banqueting team Responsible for the overall achievement of revenue targets of the hotel and its involved departments New business development on defined markets (Belgium, France, The Netherlands and Germany) Develop internal/external customer relationships Organization of client events and participation international fairs Organization of road shows in the Benelux, Germany Participation to revenue & yield management meetings Recruitment of sales team members Manager on duty, operational responsibility on regular basis Reporting to the General ManagerSept 2008 / Oct 2010Hotel Le Richemond 5* Rocco Forte Collection SwitzerlandReservation Agent Deeply involved in the individual reservations and group reservations process Development of internal/external customer relationships Qualifying sales leads Forecasting during the absence of the Revenue Manager Assisting the Revenue Manager in the preparation of weekly revenue meetings Creating Standards of operations for the reservation department Rate loading on the different distribution channels and PMS Interaction with the Front Office department Making sure Rocco Forte and Leading Hotels of the world standards are well respectedSales training with Ann Styles: Sales for results1

Sept 2007 / Aug 2008 Hans Muller Bar SwitzerlandConcept & Bar Director Concept creation of the Hans Muller Bar in Geneva Responsible for the interior design, marketing (Berlin style concept) Overseeing of all operations at the bar including staffing, employee schedules, event planning Review of the inventory, manage the money and staff, buy supplies and ensures that the bar meetslegislative directives Ensure customer service is consistently high Respecting local regulations for the sale and distribution of alcohol Training of all staff who work at the bar including security, bartenders, waitersSept 2006 / Sept 2007 Hotel de Rome 5* Rocco Forte Collection GermanyFront Office Shift Leader Pre-opening and opening of the hotel Ensure that the clients have a comfortable and first-class stay from the moment they step into thehotel until the moment they leave Review the arrival list for guests, and helps other staff prepare and get ready for guests Help in the distribution of welcoming material Listen to customer complaints and help resolve their issues Enter the day’s activities into the logbook to ensure that the members of the staff know their scheduleand what is expected of them Involved in the general marketing and promotion of the hotel Making sure Rocco Forte and Leading Hotels of the world standards are well respectedSept 2005 / Sept 2006 Hotel Amigo 5* Rocco Forte Collection BelgiumFront Office Agent Helping guests check in and escorting them to their room Responsible for assisting guests when they check out of the hotel and handling their payments Take reservations over the phone and provide directions to the hotel when necessary Excellent communication and people skills Listen to guests and meet their needs Making sure Rocco Forte and Leading Hotels of the world standards are well respectedSales training with Ann Styles: Sales for resultsFeb 2005 / Aug 2005 Dorint Spa-Balmoral 4* BelgiumReceptionist/ Night Auditor 6 month internship ad receptionist and night auditorFeb 2004 / Aug 2004 Crowne Plaza 5* NetherlandsEvent Coordinator 6 month internship as Banquet/Event CoordinatorEducation2001 / 2005 Hotel Management School Maastricht NetherlandsJul 1982 / Jul 1983 Collège Jésuite Saint-Francois-Xavier BelgiumSecondary certificateJul 2001 / Aug 2001 Eton College EnglandEnglish language summer course2

LanguagesFrench NativeDutch NativeEnglish Fluent, spoken & writtenGerman Fluent, spoken & writtenHobbiesSports (tennis, mountain bike, ski, body board)CookingFine winesTravelsPersonal details Age 28 (Aug 21, 1984) Dutch citizen Married 1 daughter (Stella, 4 years old) 1 son (Ruben, 1 year old)3