We let you choose the services you want - Thermo Scientific Home ...
We let you choose the services you want - Thermo Scientific Home ...
We let you choose the services you want - Thermo Scientific Home ...
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Part of <strong>Thermo</strong> Fisher <strong>Scientific</strong><br />
All-You-Need Service System<br />
for <strong>Thermo</strong> <strong>Scientific</strong> material<br />
characterization instruments<br />
Our customer-centered service modules
All-You-Need<br />
Service System<br />
Let us handle<br />
<strong>the</strong>se problems<br />
for <strong>you</strong><br />
With all <strong>you</strong>r responsibilities, it's something<br />
<strong>you</strong> don't have time to think about on a<br />
daily basis: worrying about equipment<br />
performance and servicing. It's a headache<br />
<strong>you</strong> can do without. But <strong>you</strong>r reputation<br />
depends on instruments that deliver<br />
consistent quality and accurate results<br />
every time <strong>the</strong>y're used.<br />
You <strong>want</strong> equipment installed correctly and<br />
validated by qualified experts. You need to be<br />
confident <strong>you</strong>r equipment meets regulatory<br />
requirements, such as ISO 9000, DIN, or GMP.<br />
Is <strong>you</strong>r staff correctly operating equipment<br />
so <strong>you</strong> get accurate, repeatable results?<br />
Will new employees have <strong>the</strong> necessary<br />
instrumentation knowledge to maintain<br />
consistent research and quality control<br />
procedures?<br />
Each year <strong>you</strong> must anticipate costs for<br />
regular maintenance. It's often difficult to<br />
forecast. Attempting <strong>you</strong>r own maintenance<br />
without proper expertise can lead to costly<br />
errors.
The Service Module Solution<br />
All flight or drive costs covered at a<br />
flat rate for any on-site maintenance.<br />
Get <strong>the</strong> benefits of <strong>you</strong>r original warranty<br />
for an additional year: all parts and labor<br />
included.<br />
But when <strong>you</strong> look at service options,<br />
<strong>you</strong> often find manufacturers that enforce<br />
inflexible options in <strong>the</strong>ir support plans and<br />
demand <strong>you</strong> pay for <strong>services</strong> <strong>you</strong> don't use.<br />
Your business may have unique service<br />
issues that are not covered under a pre-set<br />
plan.<br />
What's needed is an industry leader with a<br />
broader vision.<br />
WARRANTY<br />
EXTENSION<br />
TRAVEL &<br />
EXPENSES<br />
MAINTENANCE &<br />
CALIBRATION<br />
Certified engineers use cutting edge technology<br />
to inspect and repair equipment. Pre-set fees<br />
achieve better cost control.<br />
INSTALLATION<br />
(STANDARD)<br />
INSTALLATION<br />
(WITH IQ/OQ)<br />
Properly validated and serviced equipment<br />
ensures 100% accuracy every time it's used.<br />
REPAIR &<br />
INSPECTION<br />
EMERGENCY<br />
RESPONSE<br />
TRAINING<br />
Basic and advanced training<br />
that delivers increased staff<br />
productivity and consistent<br />
results.<br />
Get quick on-site repairs and<br />
cut downtime to a minimum.
All-You-Need<br />
Service System<br />
Who <strong>you</strong> buy from<br />
is as important as what <strong>you</strong> buy<br />
<strong>We</strong> know <strong>you</strong>r needs go beyond product<br />
purchases and warranties. That's why<br />
we're so much more than an equipment<br />
manufacturer. <strong>We</strong> pioneered innovative<br />
workflow solutions for laboratories and<br />
production facilities around <strong>the</strong> world.<br />
For over 50 years, we've helped customers<br />
produce high quality products with precision-<br />
engineered scientific equipment. <strong>We</strong>'ve<br />
created a wide range of instruments for<br />
material characterization – rheometry,<br />
viscometry, and processability of materials.<br />
Whe<strong>the</strong>r <strong>you</strong> require instruments, laboratory<br />
equipment, software, or consulting, <strong>you</strong> can<br />
depend on <strong>Thermo</strong> Fisher <strong>Scientific</strong> to be a<br />
partner in developing solutions every step of<br />
<strong>the</strong> way.<br />
And one of <strong>the</strong> biggest customer concerns<br />
is getting <strong>the</strong> right service support. While<br />
many companies stick to one-size-fits-all<br />
service plans, we did something different.<br />
<strong>We</strong> <strong>let</strong> <strong>you</strong> <strong>choose</strong> <strong>the</strong> <strong>services</strong> <strong>you</strong> <strong>want</strong><br />
<strong>We</strong> created customer-centered service<br />
modules to cover every type of service<br />
challenge - from installation, inspection,<br />
validation, repairs, maintenance, and<br />
training. <strong>We</strong> also provide <strong>you</strong> with<br />
enormous flexibility.<br />
Select only <strong>the</strong> service modules<br />
<strong>you</strong> <strong>want</strong>.<br />
Add modules at time of<br />
equipment purchase, during<br />
warranty, or after.<br />
Combine modules.<br />
Or create a customized service<br />
plan that matches <strong>you</strong>r unique<br />
requirements. <strong>We</strong> can offer<br />
comprehensive consultation<br />
to help <strong>choose</strong> <strong>the</strong> right options.
MAINTANANCE &<br />
CALIBRATION<br />
WARRANTY<br />
EXTENSION<br />
INSTALLATION<br />
(STANDARD)<br />
INSTALLATION<br />
(WITH IQ/OQ)<br />
MAINTANANCE &<br />
CALIBRATION<br />
REPAIR &<br />
INSPECTION<br />
USER TRAINING<br />
(PRODUCT)<br />
INSTALLATION<br />
(STANDARD)<br />
INSTALLATION<br />
(WITH IQ/OQ)<br />
CONSULTATIVE<br />
TRAINING<br />
(APPLICATION)<br />
With service coverage, <strong>you</strong> avoid<br />
unexpected fees. Repair costs are up to<br />
50 percent less than servicing equipment not<br />
under a support plan. You get accelerated<br />
response that can help prevent interruption<br />
to <strong>you</strong>r research and quality control initiatives.<br />
And by opting for a service plan,<br />
<strong>you</strong>'ll always get <strong>the</strong> best return on <strong>you</strong>r<br />
investment.<br />
WARRANTY<br />
EXTENSION<br />
WARRANTY<br />
EXTENSION<br />
INSTALLATION<br />
MAINTANANCE & (STANDARD)<br />
CALIBRATION<br />
TRAVEL &<br />
REPAIR &<br />
EXPENSES<br />
INSPECTION<br />
(STANDARD)<br />
MAINTENANCE &<br />
CALIBRATION<br />
INSTALLATION<br />
INSTALLATION<br />
INSTALLATION<br />
(STANDARD)<br />
INSTALLATION<br />
(WITH IQ/OQ)<br />
MAINTANANCE &<br />
CALIBRATION<br />
INSTALLATION<br />
(STANDARD)<br />
(WITH IQ/OQ)<br />
INSTALLATION<br />
(WITH IQ/OQ)<br />
REPAIR &<br />
INSPECTION<br />
TRAINING<br />
USER TRAINING<br />
(PRODUCT)<br />
EMERGENCY<br />
RESPONSE<br />
TRAINING<br />
With this service, <strong>you</strong>'ll know everything<br />
was done right <strong>the</strong> first time. All labor and<br />
travel are included. Our experts will be<br />
at <strong>you</strong>r site installing <strong>you</strong>r equipment so<br />
it operates with TRAVEL precision. &<br />
REPAIR & They'll visually<br />
EXPENSES<br />
INSPECTION<br />
(AIR/DRIVE)<br />
inspect <strong>the</strong> unit, conduct testing, provide<br />
CONSULTATIVE<br />
operating instructions, INSTALLATION and ensure TRAINING <strong>the</strong> unit<br />
(WITH IQ/OQ)<br />
(APPLICATION)<br />
MAINTENANCE &<br />
is optimized for<br />
CALIBRATION<br />
<strong>you</strong>r production process.<br />
After comp<strong>let</strong>ion of service, <strong>you</strong>'ll receive<br />
USER TRAINING<br />
(PRODUCT)<br />
an installation certificate so <strong>you</strong> know what<br />
procedures were conducted.<br />
For customers that require IQ/OQ support,<br />
we also make sure <strong>you</strong>r equipment is<br />
validated for GMP compliance.<br />
EMERGENCY<br />
RESPONSE<br />
WARRANTY<br />
EXTENSION<br />
INSTALLATION<br />
(STANDARD)<br />
INSTALLATION<br />
(WITH IQ/OQ)<br />
CONSULTATIVE<br />
TRAINING<br />
(APPLICATION)<br />
WARRANTY<br />
EXTENSION<br />
Training<br />
TRAVEL &<br />
EXPENSES<br />
MAINTENANCE &<br />
CALIBRATION<br />
INSTALLATION<br />
(STANDARD)<br />
INSTALLATION<br />
(WITH IQ/OQ)<br />
REPAIR &<br />
INSPECTION<br />
TRAINING<br />
EMERGENCY<br />
RESPONSE<br />
Your staff must have <strong>the</strong> proper knowledge<br />
and skills to operate instruments properly<br />
and get reliable results. Over our many<br />
years of experience, we developed first-rate<br />
user training methods TRAVEL &<br />
REPAIR & so <strong>you</strong>r staff achieves<br />
EXPENSES<br />
INSPECTION<br />
(AIR/DRIVE)<br />
accurate results and consistent quality<br />
CONSULTATIVE<br />
when using <strong>Thermo</strong> INSTALLATION <strong>Scientific</strong> products. TRAINING<br />
(WITH IQ/OQ)<br />
(APPLICATION)<br />
With application training, employees get<br />
solid <strong>the</strong>oretical knowledge in rheometry.<br />
USER TRAINING<br />
(PRODUCT)<br />
EMERGENCY<br />
TRAINING<br />
MAINTENANCE &<br />
CALIBRATION<br />
RESPONSE<br />
By comp<strong>let</strong>ing <strong>the</strong>se well-rounded training<br />
programs, staff will be better equipped to<br />
meet objectives and deadlines.<br />
WARRANTY<br />
EXTENSION
All-You-Need<br />
Service System<br />
<strong>We</strong> <strong>let</strong> <strong>you</strong> <strong>choose</strong><br />
<strong>the</strong> <strong>services</strong><br />
<strong>you</strong> <strong>want</strong><br />
MAINTANANCE &<br />
CALIBRATION<br />
WARRANTY<br />
EXTENSION<br />
INSTALLATION<br />
(STANDARD)<br />
INSTALLATION<br />
(WITH IQ/OQ)<br />
MAINTANANCE &<br />
CALIBRATION<br />
REPAIR &<br />
INSPECTION<br />
USER TRAINING<br />
(PRODUCT)<br />
(STANDARD)<br />
INSTALLATION<br />
(WITH IQ/OQ)<br />
CONSULTATIVE<br />
TRAINING<br />
(APPLICATION)<br />
WARRANTY<br />
EXTENSION<br />
MAINTANANCE &<br />
CALIBRATION<br />
Warranty extension<br />
MAINTANANCE &<br />
CALIBRATION<br />
TRAVEL &<br />
EXPENSES<br />
WARRANTY<br />
EXTENSION<br />
WARRANTY<br />
EXTENSION<br />
MAINTENANCE &<br />
CALIBRATION<br />
INSTALLATION<br />
(STANDARD)<br />
INSTALLATION<br />
(WITH IQ/OQ)<br />
INSTALLATION<br />
(STANDARD)<br />
INSTALLATION<br />
(WITH IQ/OQ)<br />
REPAIR &<br />
INSPECTION<br />
USER TRAINING<br />
(PRODUCT)<br />
(STANDARD)<br />
INSTALLATION<br />
(WITH IQ/OQ)<br />
REPAIR &<br />
INSPECTION<br />
EMERGENCY<br />
RESPONSE<br />
CONSULTATIVE<br />
TRAINING<br />
(APPLICATION)<br />
TRAINING<br />
Extending <strong>you</strong>r warranty for an additional<br />
year makes good business sense. You continue<br />
to get <strong>the</strong> same benefits as <strong>the</strong> original<br />
warranty – all parts and labor are covered.<br />
But <strong>you</strong> get even more... peace of mind<br />
TRAVEL &<br />
REPAIR &<br />
knowing <strong>you</strong> won't EXPENSES deal with INSPECTION unexpected<br />
(AIR/DRIVE)<br />
repair costs, and <strong>the</strong> satisfaction of having a<br />
CONSULTATIVE<br />
INSTALLATION<br />
TRAINING<br />
firmer handle on <strong>you</strong>r (WITH service IQ/OQ) budget. (APPLICATION) After<br />
<strong>the</strong> extended warranty expires, our service<br />
modules are <strong>the</strong> best solution USER TRAINING for continued<br />
(PRODUCT)<br />
product support. And we can advise <strong>you</strong><br />
on which service plans would best fit <strong>you</strong>r<br />
needs. With this partnership, <strong>you</strong> focus on<br />
creating excellent products, and we focus<br />
on delivering product excellence.<br />
WARRANTY<br />
EXTENSION<br />
Maintenance and calibration<br />
This module guarantees our rheometers,<br />
viscometers, laboratory mixers and<br />
extruders EMERGENCY meet validation and standardization<br />
requirements, RESPONSE such as ISO 9000, DIN,<br />
and o<strong>the</strong>r regulations. Fixing measuring<br />
TRAVEL &<br />
REPAIR &<br />
geometries and EXPENSES replacing O-ring INSPECTION sealings<br />
(AIR/DRIVE)<br />
are included. You can also opt for on-site<br />
CONSULTATIVE<br />
INSTALLATION<br />
TRAINING<br />
service in <strong>you</strong>r plan that (WITH IQ/OQ) covers travel (APPLICATION) costs.<br />
This gives <strong>you</strong> better control over future<br />
expenditures.<br />
TRAVEL &<br />
EXPENSES<br />
MAINTENANCE &<br />
CALIBRATION<br />
WARRANTY<br />
EXTENSION<br />
INSTALLATION<br />
(STANDARD)<br />
INSTALLATION<br />
(WITH IQ/OQ)<br />
MAINTENANCE &<br />
CALIBRATION<br />
REPAIR &<br />
INSPECTION<br />
EMERGENCY<br />
RESPONSE<br />
USER TRAINING<br />
(PRODUCT)<br />
TRAINING
WARRANTY<br />
EXTENSION<br />
WARRANTY<br />
EXTENSION<br />
MAINTANANCE &<br />
CALIBRATION<br />
(STANDARD)<br />
INSTALLATION<br />
(WITH IQ/OQ)<br />
CONSULTATIVE<br />
TRAINING<br />
(APPLICATION)<br />
Repair and inspection<br />
MAINTANANCE &<br />
CALIBRATION<br />
TRAVEL &<br />
EXPENSES<br />
MAINTENANCE &<br />
CALIBRATION<br />
INSTALLATION<br />
(STANDARD)<br />
INSTALLATION<br />
(WITH IQ/OQ)<br />
INSTALLATION<br />
(STANDARD)<br />
INSTALLATION<br />
(WITH IQ/OQ)<br />
REPAIR &<br />
INSPECTION<br />
REPAIR &<br />
INSPECTION<br />
EMERGENCY<br />
RESPONSE<br />
REPAIR &<br />
INSPECTION<br />
TRAVEL &<br />
EXPENSES<br />
USER TRAINING<br />
(PRODUCT)<br />
<strong>We</strong> manufacture equipment to <strong>the</strong><br />
highest quality standards, but should an<br />
unexpected repair event occur, <strong>the</strong> basic<br />
plan covers all servicing and travel costs.<br />
INSTALLATION<br />
Certified <strong>Thermo</strong> Fisher (STANDARD) <strong>Scientific</strong> service<br />
TRAVEL &<br />
REPAIR &<br />
engineers EXPENSES comp<strong>let</strong>e INSTALLATION<br />
repairs INSPECTION and make<br />
(AIR/DRIVE)<br />
(WITH IQ/OQ)<br />
certain <strong>the</strong>y meet internationally recognized<br />
CONSULTATIVE<br />
INSTALLATION<br />
TRAINING<br />
standards. With (WITH assistance IQ/OQ) from (APPLICATION) stateof-<strong>the</strong>-art<br />
software, our experts can more<br />
rapidly analyze problems USER TRAINING and determine<br />
(PRODUCT)<br />
solutions.<br />
Need loaner units? <strong>We</strong> can incorporate<br />
<strong>the</strong>m into <strong>you</strong>r plan. TRAINING If <strong>you</strong> just <strong>want</strong><br />
assurance <strong>you</strong>r equipment is functioning<br />
correctly, our inspection service delivers<br />
valuable feedback.<br />
MAINTENANCE &<br />
CALIBRATION<br />
TRAINING<br />
EMERGENCY<br />
RESPONSE<br />
Imagine <strong>the</strong> peace of mind of getting<br />
cost-effective installation, servicing, and<br />
training handled by <strong>the</strong> trusted experts in<br />
material characterization. If <strong>you</strong> require<br />
<strong>services</strong> not described here, please call us.<br />
<strong>We</strong>'ll develop customized solutions for <strong>you</strong>.<br />
WARRANTY<br />
EXTENSION<br />
WARRANTY<br />
EXTENSION<br />
TRAVEL &<br />
EXPENSES<br />
MAINTENANCE &<br />
CALIBRATION<br />
Travel and expenses<br />
MAINTANANCE &<br />
CALIBRATION<br />
TRAVEL &<br />
EXPENSES<br />
(STANDARD)<br />
INSTALLATION<br />
(STANDARD)<br />
Our travel maintenance options keep our<br />
service experts close at hand for <strong>you</strong>r repair<br />
and calibration requirements at an economical<br />
fee. And because <strong>the</strong>ir travel is priced at<br />
a flat rate, <strong>you</strong> can better estimate annual<br />
TRAVEL &<br />
service TRAINING costs. EXPENSES<br />
(AIR/DRIVE)<br />
MAINTANANCE &<br />
CALIBRATION<br />
INSTALLATION<br />
(STANDARD)<br />
INSTALLATION<br />
(WITH IQ/OQ)<br />
REPAIR &<br />
INSPECTION<br />
INSTALLATION<br />
INSTALLATION<br />
(WITH IQ/OQ)<br />
(WITH IQ/OQ)<br />
USER TRAINING<br />
(PRODUCT)<br />
(STANDARD)<br />
INSTALLATION<br />
(WITH IQ/OQ)<br />
REPAIR &<br />
INSPECTION<br />
EMERGENCY<br />
RESPONSE<br />
CONSULTATIVE<br />
TRAINING<br />
(APPLICATION)<br />
REPAIR &<br />
INSPECTION<br />
CONSULTATIVE<br />
INSTALLATION<br />
TRAINING<br />
Choose <strong>the</strong> travel plan (WITH IQ/OQ) that works best (APPLICATION) for<br />
<strong>you</strong>r business.<br />
USER TRAINING<br />
(PRODUCT)<br />
TRAINING<br />
On-site service flight: covers all air travel<br />
costs to <strong>you</strong>r facilities. If <strong>you</strong>r company<br />
is located a long distance from a service<br />
depot, this is an excellent option.<br />
On-site MAINTENANCE service drive: &covers<br />
all driving<br />
CALIBRATION<br />
costs to <strong>you</strong>r facilities within a designated<br />
distance.<br />
EMERGENCY<br />
RESPONSE<br />
The sooner <strong>you</strong> call, <strong>the</strong> sooner we can help<br />
Visit www.<strong>the</strong>rmo.com/mc for more detailed<br />
information. WARRANTY And <strong>the</strong>n phone <strong>you</strong>r <strong>Thermo</strong><br />
Fisher EXTENSION <strong>Scientific</strong> sales representative to<br />
arrange for <strong>you</strong>r free service assessment.<br />
WARRANTY<br />
EXTENSION<br />
TRAVEL &<br />
EXPENSES<br />
MAINTENANCE &<br />
CALIBRATION<br />
TRAVEL &<br />
EXPENSES<br />
(AIR/DRIVE)<br />
INSTALLATION<br />
(STANDARD)<br />
INSTALLATION<br />
(WITH IQ/OQ)<br />
INSTALLATION<br />
(WITH IQ/OQ)<br />
REPAIR &<br />
INSPECTION<br />
EMERGENCY<br />
EMERGENCY<br />
RESPONSE<br />
Emergency response<br />
REPAIR &<br />
INSPECTION<br />
USER TRAINING<br />
(PRODUCT)<br />
TRAINING<br />
With our emergency response option,<br />
we guarantee to be at <strong>you</strong>r site within two<br />
business days and comp<strong>let</strong>e WARRANTY any repairs<br />
within three days. This<br />
EXTENSION<br />
cuts downtime to<br />
an absolute minimum.<br />
CONSULTATIVE<br />
TRAINING<br />
(APPLICATION)
Process Instruments<br />
<strong>Thermo</strong> Fisher <strong>Scientific</strong><br />
<strong>Thermo</strong> Fisher <strong>Scientific</strong> Inc. (NYSE: TMO) is <strong>the</strong> world leader in serving science, enabling our customers<br />
to make <strong>the</strong> world healthier, cleaner and safer. With an annual revenue rate of more than $9 billion, we<br />
employ 30,000 people and serve over 350,000 customers within pharmaceutical and biotech companies,<br />
hospitals and clinical diagnostic labs, universities, research institutions and government agencies, as well<br />
as environmental and industrial process control settings. Serving customers through two premier brands,<br />
<strong>Thermo</strong> <strong>Scientific</strong> and Fisher <strong>Scientific</strong>, we help solve analytical challenges from routine testing to complex<br />
research and discovery. <strong>Thermo</strong> <strong>Scientific</strong> offers customers a comp<strong>let</strong>e range of high-end analytical instruments<br />
as well as laboratory equipment, software, <strong>services</strong>, consumables and reagents to enable integrated laboratory<br />
workflow solutions. Fisher <strong>Scientific</strong> provides a comp<strong>let</strong>e portfolio of laboratory equipment, chemicals, supplies<br />
and <strong>services</strong> used in healthcare, scientific research, safety and education. Toge<strong>the</strong>r, we offer <strong>the</strong> most convenient<br />
purchasing options to customers and continuously advance our technologies to accelerate <strong>the</strong> pace of scientific<br />
discovery, enhance value for customers and fuel growth for shareholders and employees alike.<br />
Visit www.<strong>the</strong>rmofisher.com.<br />
© 2008/02 <strong>Thermo</strong> Fisher <strong>Scientific</strong> Inc. · All rights reserved · 623-9136 · LI MC 623-9136 BR 2008/02 · This document is for<br />
informational purposes only and is subject to change without notice. Specifications, terms and pricing are subject to change. Not<br />
all products are available in all countries. Please consult <strong>you</strong>r local sales representative for details.<br />
Benelux<br />
Tel. +31 (0) 76 579 55 55<br />
info.mc.nl@<strong>the</strong>rmofisher.com<br />
China<br />
Tel. +86 (21) 68 65 45 88<br />
info.mc.china@<strong>the</strong>rmofisher.com<br />
France<br />
Tel. +33 (0) 1 60 92 48 00<br />
info.mc.fr@<strong>the</strong>rmofisher.com<br />
India<br />
Tel. +91 (22) 27 78 11 01<br />
info.mc.in@<strong>the</strong>rmofisher.com<br />
United Kingdom<br />
Tel. +44 (0) 1785 82 52 00<br />
info.mc.uk@<strong>the</strong>rmofisher.com<br />
USA<br />
Tel. 603 436 9444<br />
info.mc.us@<strong>the</strong>rmofisher.com<br />
International/Germany<br />
Dieselstr. 4<br />
76227 Karlsruhe<br />
Tel. +49 (0) 721 4 09 44 44<br />
info.mc.de@<strong>the</strong>rmofisher.com<br />
www.<strong>the</strong>rmo.com/mc
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