Nursing Annual Report - Mountain States Health Alliance

26Strategic Plan: Magnet/BaldrigeOur process to create a working relationship between the forcesof Magnet and Baldrige Health Care Criteria for PerformanceExcellence began when Vice President and Chief NursingOfficer Pat Niday attended the National Baldrige Symposiumin Washington, D.C., in April 2010. She heard from variousorganizations that received the Malcolm Baldrige Award forExcellence, with one of those award winners being a health careorganization. Being a Magnet CNO, Pat began to hear similaritiesbetween the Magnet Sources of Evidence and the BaldrigeCriteria. Upon her return, our work in the Nursing Practice andQuality department started revolving around the links betweenMagnet and Baldrige.Director of Practice and Quality Stacey Jones and Magnet ProgramCoordinator Jackie Foster were tasked to find if other organizationsin the country have linked the two programs together. Using ourinternal and external resources, we utilized our medical librariansto complete a literature search. Jackie posed a question on theMagnet Listserv to all Magnet Program directors nationwide tosee if they used or created a Magnet/Baldrige crosswalk. Jackie“googled” Magnet/Baldrige together, hoping that something wouldmatch up. Jackie also talked to our Senior Magnet Program analystabout the number of Magnet hospitals that are Baldrige Awardwinners. Their reply simply was they do not track that information.Despite all these efforts, very few “hits” came forth. Only twoMagnet Program directors in the country used this type of analysisbut did not capture our initial purpose for creating a workingrelationship between Magnet and Baldrige criteria and the MSHANursing Strategic Plan.Our work to pull this together continued as we drew closer toour Magnet Retreat Day with our domain leaders. An idea thatsparked from one of our Magnet domain leaders, Cathy Ivory, wasto provide each of the Magnet and Baldrige criteria on “post itnotes” to the front-line staff to have in hand and place under theappropriate MSHA Nursing Strategy during the afternoon sessionof the Magnet Retreat. This would ensure we captured not only thefront-line understanding of Magnet criteria, but also the similaritiesbetween Magnet and Baldrige. The “post-its” placed under eachstrategy came from the front-line as to their understanding of thenursing strategic plan and how well we aligned our plan to theMagnet and Baldrige criteria.Once the MSHA Nursing Strategic plan was completed withall the Magnet and Baldrige criteria listed, it was presented tothe Tennessee and Virginia CNO Meeting on May 27, 2010.With the experts and leaders in the room, they discussed ourvision of creating a working MSHA Nursing Strategic Planthat encompassed the Magnet and Baldrige criteria. During themeeting, we developed a schematic drawing of how our MSHANursing Strategic plan would encapsulate the House of Qualityalong with the strong foundation in leadership, pillars of qualitywith Magnet domains and Baldrige categories, with the overalldriving force “outcomes.” Pat presented a poster presentation of thiswork at the Tennessee Hospital Association in October 2010.