FACT SHEET - Hellas Online

One of the major Greek telecoms providers
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Established: 1990
FACT SHEET
July 2011
Shareholders: Since 2006 hellas online has been a member of the INTRACOM
Holdings Group (www.intracom.com), one of the largest technology
groups in Southeastern Europe.
The group currently holds 53.39% of hellas online share capital.
Employees: 820 (06/30/2011)
Stock details (ΗΟΛ): Listed in the Athens Stock Exchange in June 2008 (via merger with
Unibrain)
Strategic Cooperation With Vodafone through participation in hellas online share capital
and commercial synergies (combined offers of mobile, fixed and adsl
internet for residential and corporate clients)
Products: Fixed telephony services (hol telephony), internet, a combination of
the above (hol double-play) for residential customers, and IPTV (hol
tv).
hellas online offers a series of services for corporate clients ranging
from small privately-owned businesses to multinational companies
and large organizations, such as: telephony services, ADSL Internet,
Virtual Private Networks – VPN, SDH and metro Ethernet leased lines,
web hosting, data centers and wholesale provision to other providers.
Infrastructure Network: Completion of the fiber core network based on Dense Wavelength
Division Multiplexing (DWDM) technology.
>4,000 Km. of fiber-optics in Greece, the 2 nd largest fiber optics
network in Greece – which reaches 50 districts and 141 cities.
Collocation in 314 ΟΤΕ local exchange centers. International Capacity
of 50 Gbps and 20 Gbps on GR-IX. FTTB service provision to
corporate clients.
Technology Systems: Microsoft (IP, Video on Demand), Motorola (PVR decoder), Alcatel
(hol tv system integrator), Ericsson (IMS platform for multimedia, SDH
for metropolitan network), Cisco & Nortel (IP and Metro Ethernet
network), HP (added value telecom services), Pirelli.
Clients: Residential: 415,415 LLU Clients (03/31/11)
28.5% share of LLU market
2,000+ corporate clients through FTTB solutions (METRO ETHERNET
and SDH).
Corporate: AB Vasilopoulos, ACS Courier, Adidas Hellas, Alapis, Alpha
Bank, Amphitrion Travel, Anangel Maritime, Athens Exchange, Audio
Visual Enterprises, AXA, Bazaar, Bank of Cyprus, Bayer Hellas,
Bloomberg, BMW, Capital Ship Management, Citroen Hellas, College
of Athens, Costamare, Danaos Shipping, DHL, Dixxons, Eastern
Mediterranean Maritime, Elmec Sports, ELTRAK, Enterprises Shipping
and Trading S.A., Eurobank, Everest, F&K LEMONIS, First Data, Folli-
Follie, Generali Hellas, Genesys Pharma, Glaxo Smithkline, Gregory’s,

One of the major Greek telecoms providers
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Hellenic Bank, Hellenic Postbank, Iatriko Athinon, ICAP, Infoquest,
Intralot, Jansen Cilag, Johnson & Jonhson, Kosmocar, Kotsovolos,
Lenovo Technology, LR International, Marfin Bank, Mellon Group,
Mercedes, Metro, National Bank of Greece, Neoset, Novartis, OPAP,
Piraeus Bank, REA Clinic, Sarakakis, SATO, Coral (Shell Hellas), Sony
Hellas, Ster Cinemas, Superfast Ferries, Ster Cinemas, Tasty Foods,
TBank, TNT Skypak, Tsakos Shipping, Veropoulos, Vivartia, Yamaha
Motors.
Wholesale: AT&T, Orange, PCCW, Space Hellas, Telefonica, Verizon
Sales network: An extensive network of partners-stores at 480 POS – including all
Vodafone shops nationwide.
Collaboration with almost all major technology retail groups
(Dixxons-Kotsovolos, e-shop, Mediamarkt, Plaisio, sanyo com, Video
7, U, etc.)
450 agents in 15 call centers located in Athens, Thessaloniki, and
Larissa, and 340 door to door salesmen in Athens, Chania, Heraklion,
Ioanina, Larissa, Patras and Thessaloniki. Online sales at www.hol.gr
Customer Service: Call centers for customer care and technical support: 13844
(residential) & 13845 (corporate).
Participation in Unions: SEPE, European Competitive Telecommunications Association,
Hellenic Institute of Customer Service (HICS), Hellenic Network for
Corporate Social Responsibility
Social Responsibility: Active support of NGO “Theofilos” for large families. Sponsor of
educational programs, PC lab and services provision of the Youth
House (SOS Children’s Villages)
Financial donation for fire-struck villages’ relief. Participation in
main shareholder -INTRACOM HOLDINGS- initiative for reforestation
(planting and caretaking of 9.000 trees) a fire-struck area in Pendeli
and Panio, in collaboration with environmental NGO ARKTOUROS.
Implementation of more environmentally-friendly (recycling – energy
conservation), and ethical corporate practices. Active support as a
sponsor of several educational programs of the Center of Excellence
for Research and Graduate Education – Athens Information
Certifications
Technology. Employees’ voluntary blood donation to Agia Sofia
Children’s Hospital. Sponsorship in terms of service provision to
several organizations and NGO’s
ISO 9001:2000 (Quality)
OHSAS 18001:2007 (Health & Safety)
ISO 14001:2004 (Environment)
Distinctions hellas online has been awarded as the “Best Customer Service Team –
Back Office” (2010), “Innovation at customer service” (2011) and
“Manager of the year” (2011) at the Greek National Customer Service
Awards.