the Winter 2011 version of HealthFocus - Peninsula Regional ...

Culture Of Safety at PRMCWithout question, SAFETY is a central pre-condition for creating Exceptional Healthcare, and is one of our core values atPeninsula Regional Medical Center. It starts from our Medical Center’s Vision Statement which focuses us on becoming somethingeven better than we currently are.“As the Delmarva Peninsula’s referral medical center, we will be the leader in providing a system of regional access tocomprehensive care that is interconnected, coordinated, SAFE and the most clinically advanced. We will deliver an exceptionalpatient and family experience, while fostering a rewarding environment for physicians and employees. Together PeninsulaRegional Medical Center and its physicians will be a TRUSTED partner in improving the health of the region.”Clinical Bedside RoundingIt’s a journey that embraces providing staff what they needand the knowledge they require to provide the safest possibleexperience for those under their care. At PRMC, we areformalizing our approach to strengthening our culture of safetythrough adopting CUSP (Comprehensive Unit Based SafetyProcess). CUSP was developed through Johns HopkinsUniversity & Medical Center to help reduce blood streaminfections in their ICUs. At our Medical Center, we haveimplemented, so far, CUSP training & methods in our ICUs and4 West patient care area with other units to follow. CUSPincorporates evidence–based patient safety practices thatsystematically equip staff to improve safety & quality. Throughraising awareness of safety issues, transforming current careprocesses and improving caregiver to caregivercommunications, the potential for unintended harm is greatlyreduced. Additionally our Emergency Department and Labor &Delivery Department have initiated formal team strategies &tools to enhance performance & patient Safety (TeamSTEPPS).The combination of CUSP & TeamSTEPPS provides afoundation for organization-wide improvements in patientsafety and quality outcomes.To ensure we are able to support safety in every aspect ofour care delivery processes, we have initiated the following:• Team based physician & nurse rounding on patientcare units• Executive & manager rounding on patient care units• Bedside reporting• Use of helpful technologies like patient andmedication barcoding & scanning; ComputerizedPhysician Order Entry, & Robotic dispensing fromthe pharmacy• Compliance with: Patient identification, medicationadministration, patient hand-off communicationsbetween shifts, infection prevention measures, fallsprevention measures, medication reconciliation,universal protocol for surgery & interventionsand actively involving patients and families in theircareHere’s a look at how the use of technology is assistingPeninsula Regional’s healthcare team to continue improving onour Culture of Safety and create the safest environment possible.Baxa DoseEdgeDoseEdge, introduced at our Medical Center in 2008, issimilar to the bar code system Peninsula Regional uses forscanning medications used at the bedside to ensure accuracy,except this system is utilized during the preparation of sterileproducts (e.g., intravenous products) within the Richard A.Henson Cancer Institute pharmacy department. PeninsulaRegional implemented this system due to the volume of highrisk products prepared daily.Through the use of bar code verification, DoseEdgeensures we are using the correct products and preparationprocedure when compounding sterile products. The systemalso captures pictures during the preparation process forremote viewing by a pharmacist, and also allows for postprocedurereview, if required.Due to its success, the Medical Center plans to implementDoseEdge in our central pharmacy early this year.Baxa CompounderAnother Baxa product, the Exacta-Mix 2400 Compounder,is a current fundraising project of the Peninsula RegionalMedical Center Foundation. It’s an automated system that isused to safely mix IV solutions for pediatric and neonatalpatients. Anyone wishing to donate to that effort may contactthe Foundation at 410-543-7140.HIMSS Stage 6When it comes to capturing, tracking and utilizing patientcare data through a paperless, electronic medical recordsystem, Peninsula Regional is more advanced than nearly 98%of all United States hospitals.The Medical Center has been designated a Stage 6 facilityon the Health Information and Management Systems Society(HIMSS) Analytics model for Electronic Medical Record (EMR)adoption. Stage 6 places the Medical Center among an elitegroup of just 83 American institutions, or 1.6% of all UShospitals, who have reached this level of informationtechnology sophistication.Peninsula Regional is the only hospital on the DelmarvaPeninsula to achieve this status and one of just six hospitals inMaryland currently at Stage 6.CPOE Success AwardPeninsulaRegional wasrecognized in 2010 asa top-performinginpatient organizationand awarded theMcKessonCorporation’sSimona Eng, DO checks patient“Celebrating CPOEcharts using CPOE technology.Success Award.”CPOE, or Computerized Physician Order Entry, is currentlybeing used by 85% of PRMC’s physicians and other clinical staff,which helped Peninsula Regional to earn the national award.While most U.S. hospitals still rely on handwrittenphysician instructions for their patients’ care, PeninsulaRegional’s CPOE system provides the ability to electronicallysubmit patient orders for pharmacy, nursing, laboratory andradiology, eliminating errors related to poor handwriting. Thesystem also alerts caregivers to patient allergies or potentialadverse drug reactions. In addition, it updates patient data in asingle, secure electronic health record that is readily available toauthorized members of the care team.Most Wired-Most ImprovedIn 2010 Peninsula Regional Medical Center was alsonamed one of America’s Most Wired-Most Improved Hospitalsby the American Hospital Association’s (AHA) “Hospitals &Health Networks” magazine. Peninsula Regional was one of justthree Maryland hospitals to be honored with a Most Wireddesignation and the only designee on the Delmarva Peninsula.The Most Wired-Most Improved Award was presented tojust 25 of the 1,280 hospitals from across the United States.Those honored demonstrated a significant level of progress intheir use of Information Technology (IT) to improve care acrossthe continuum, clinical quality and safety, infrastructure andbusiness and administrative management. Most Wiredhonorees were chosen because of their understanding of theimportance of IT and their achievements relative to theadoption and effective utilization of technology for theirorganization and its patients.At the end of the day, we-the most compassionate,exceptional and patient-centered healthcare team on theDelmarva Peninsula- make a promise to provide the safestenvironment possible for every patient. But in reality, ourjourney never ends and we must be vigilant in our efforts to DoNo Harm.6 www.peninsula.org

PRMC Supports HealthiestMarylandPRMC Executive Vice President/COO Cindy Lunsford, right, joins local andstate business and legislative leaders including Lieutenant GovernorAnthony Brown, third from right, at last year’s Healthiest Maryland kickoffat Salisbury University.Thirty-six year old Debbie Clayton, a consult coordinator for PeninsulaPulmonary Associates, P.A., which is based at Peninsula Regional MedicalCenter, was a smoker for 16 years. That was until October 10 of last year.“The financial burden was getting absolutely ridiculous,” said Debbie in alate October interview. “I finally found the willpower and the courage totake that first step for myself and my children, and now I want to help andencourage others to quit as well.” Debbie credits Peninsula Regional’ssmoking cessation program, a ten-week class she completed, for hersuccess.That class and many others are all part of Peninsula Regional MedicalCenter’s commitment to “Healthiest Maryland.” We’ve united with over 70other businesses in Maryland to promote healthy practices and workplacewellness for all employees. PRMC's Executive Vice President and ChiefOperating Officer, Cindy Lunsford, attended the Lower Eastern Shore'sHealthiest Maryland roundtable discussion at Salisbury University lastAugust. In her comments about the program she said, “We view ouremployees as our greatest asset and we promote their practicing healthybehaviors and participating in wellness and health improvement activities.”Employers enrolled in Healthiest Maryland pledge to make “the healthof their employees a top priority by increasing access to preventativeservices, expanding healthy food and beverage choices and promotingother workplace wellness programs.”To that degree, Peninsula Regional is ahead of many of ourcounterparts now designing their own programs. Our Employee Wellnessdivision has been focused on improving the health of our team for wellover a decade by offering an assortment of opportunities for staff tobecome healthier. Peninsula Regional offers an onsite employee fitnessprogram with complete assessment, personal training, nine differentexercise classes, lunch and learns and other incentives. Our Wellness teamorganizes the Medical Center’s Weight Watchers program, offers a 5Ktraining program and two 5K run/walks annually, health screenings, HeartMonth activities, weight loss challenges, a yearly Safety Fair and thesmoking cessation classes that Debbie and many others have participatedin over the years.In this age of healthcare reform, one of the goals of HealthiestMaryland is that by focusing efforts on the prevention of chronic diseasessuch as diabetes, obesity, cardiovascular disease and asthma, it maycontribute to alleviating the personal and financial toll on the healthcaresystem.Healthiest Maryland is one more way that Peninsula Regional MedicalCenter is working to “improve the health of the communities we serve.” Ifyou’re interested in joining us and others in the area like Perdue, SalisburyUniversity, the City of Salisbury and K & L Microwave, and pledging tomake your workplace a healthier environment, please visit HealthiestMaryland at http://dhmh.maryland.gov/healthiest/index.html.Flexible Visitation Now Offered at PRMC24 Hour Visitation for Family-Centered CareA big part of Peninsula Regional’s patient-centeredcare plan is the involvement of family and loved ones.The presence of family is an integral component of thehealing process. But we’re all busy, and sometimes it’stough to find even a few minutes when visiting hourscorrespond to the free time you have.We’re excited to say that’s changed for the better atour Medical Center. Peninsula Regional now offers aFlexible Visitation program at most patient care areasthroughout the Medical Center*. It’s a visiting plan thathas no structured hours; you’re free to visit whenever it ismost convenient for you and your loved one. It’s a plancatching on across the United States as hospitals arebecoming more accommodating to patient and familyneeds. “We want this to be a win-win for everyone, andit’s a really great program that succeeds when healthcarePRMC offers Flexible Visitationproviders and families work together,” said Debra Sheets,RN, Director of Special Projects. “Our healthcare team will be as accommodating to visitorsas possible, but we also ask them to please remember that their loved ones require adequaterest and quiet time during the healing process. Visiting too late in the night or too early inthe morning, staying for extended periods or having too many people in the room may notbe beneficial.”Restrictions have also been lifted on visitation by children who may also visit at anytime, but we ask that those visits be limited to 10-15 minute intervals. Children, who aremost susceptible to catching or spreading germs, must not be ill and always supervised byan adult. “A little common sense goes a long way with a program like this,” added Sheets.“We ask that family members always consider what’s in the best interest of their loved onesas well as themselves as they plan their visits. We hope that we can create a partnership thatenhances the patient’s experience and gives the family peace of mind.”Families may enter the Medical Center at any of our major entrances between 6:00 a.m.and 9:00 p.m. From 9:00 p.m. to 6:00 a.m., entry will be supervised by our Security team andlimited to the Emergency Department Walk-In entrance only. Parking, at any time, isprovided free of charge in Garage B.*A few specialized care areas of Peninsula Regional Medical Center still maintain theirown visiting hours for patient privacy and safety. Please see the patient’s nurse upon arrivalwith any questions.5,015 Delmarva Residents VaccinatedAgainst the Flu in Only 16 Hours!Peninsula Regional MedicalCenter thanks the 5,015 people whostopped by our 2010 Drive-Thru FluClinic this past October and nowhave an outstanding “shot” atavoiding the flu this season.They experienced ExceptionalHealthcare provided by ExceptionalPeople including the region’s bestnurses, doctors and other clinicaland non-clinical support staff thatkept the cars rolling and thevaccinations coming.Special thanks to the DelmarvaShorebirds and their talented teamat Arthur W. Perdue Stadium for theuse of their facilities and our greatcommunity partnership.If you missed us last year,please be sure to stop by later thisfall at our 2011 Drive-Thru FluClinic at Shorebirds Stadium.Follow Us on7

Foundation Chairman’s MessageDear Friends,How many ways can we find to say thank you toour loyal donors? Words cannot adequately express ourgratitude for your continued support even in thesedifficult times. The Foundation Board raised$2,451,603.33 during fiscal year 2010.I would also like to thank our hard workingFoundation Board Members who give of their time andresources. During the past year we have added six newboard Members: Thomas Becker, Tammy Patrick-Cebula, Gary Desjardins, Heather Hammond, DavidHarkins and David Orem. We are delighted that each of you has joined us.The Foundation’s 11th Annual Golf Classic, held in September was againa success with 236 players. The Tournament netted over $200,000. We are alsoproud that our 2nd Annual Richard A. Henson Cancer Institute 5K Walkattracted over 300 participants and raised nearly $55,000 for the CancerInstitute.The Foundation is continuing to work diligently in support of thePeninsula Regional Medical Center. We are proud of what has beenaccomplished and look forward to working with the community to continuethe Medical Center’s tradition of providing exceptional care.Leighton Moore, Jr.Foundation Board Chairman8PENINSULA REGIONAL MEDICAL CENTERFOUNDATION BOARD OF DIRECTORSDeborah AbbottJudith M. AllenAlice AyersThomas BeckerDawn BrownConworth Dayton-Jones, MDGary DesjardinsHeather HammondDavid HarkinsMurray Hoy, EdDLeighton Moore Jr., ChairmanDavid Rommel, Vice-ChairmanPatricia Stein, SecretaryJoanne Young, Asst. SecretaryJane Massey, Past SecretaryMichael Guerrieri, TreasurerRyan McLaughlin, Asst. TreasurerPanpit Klug, MDBryan LeCompteVirginia MaloneDavid OremTammy Patrick-CebulaMichael RobertsJohn Stern, Jr.James C. Todd, III, MDWilliam Todd, MDDavid A. VorhisHonorary Board Members:Virginia Layfield l Nevins W. Todd, Jr., MDGIFT REPORTJuly 1, 2009 -October 31, 2010Memorial GiftsIn Memory of Rachel ArmigerMr. & Mrs. Woody W. MaloneIn Memory of Marion BeallMr. & Mrs. William T. DohnerIn Memory of Angela BoltzMr. & Mrs. Cory A BoltzIn Memory of George BriddellMr. & Mrs. Bob MurpheyIn Memory of Robert F. HazelMr. & Mrs. D. Gary BoggsMr. Theodore R. BonwitLadies Auxiliary- DelmarMs. Shelly McKinneyIn Memory of Hope DrydenMr. & Mrs. William P. DrydenMs. Elaine W. PerdueShore Emergency Equipment LLCIn Memory of Julia HitchensMs. Amanda K. CoghlanMr. & Mrs. John F. CoghlanIn Memory of Shelley Dayton-JonesMr. & Mrs. Robert T. AdkinsMs. Judith M. AllenMr. & Mrs. John AmmellMr. & Mrs. Donald M. BallMr. & Mrs. Robert L. BergmanMr. & Mrs. Guy J. BillingMr. & Mrs. Joseph A. BoydMs. Carol L. CarverMr. & Mrs. M. Joseph CeliMr. William F. ClendenenMr. & Mrs. Lance E. CollinsDr. & Mrs. Robert J. CorcoranMr. & Mrs. Frank K. CreechDr. & Mrs. Michael E. CrouchDelmarva Pain Associates, LLCEastern Shore ENT & Allergy AssociatesMr. & Mrs. Robert A. EatonMs. Katherine F. EcclestonMr. Peter FlynnMr. & Mrs. Gary T. GaskillGinnie Malone Realty, P.A.Mr. & Mrs. William L. GordyMr. & Mrs. Youssef S. HafezDency Y. HannaMs. Fran HerringMr. & Mrs. Edwin HigginsDr. & Mrs. Louis H. Himes, IIMr. & Mrs. John M. HollowayMr. & Mrs. Ronald J. HornerDr. & Mrs. Murray K. HoyMr. & Mrs. James A. JensenDr. & Mrs. J. Steve JulianMs. Marion F. KeenanDr. & Mrs. Edward H. KloppMs. Myrtle L. LathamMr. & Mrs. Mark LaVorgnaMr. & Mrs. Robert L. LaytonDr. Elton P. MaddoxMr. & Mrs. Lon McClintockMedical Staff of Peninsula RegionalMedical CenterMid-Atlantic Surgical Group, P.A.Mr. & Mrs. W. Ronald MorganDr. & Mrs. William J. NagelDr. Peggy & Mr. Daniel NaleppaMr. & Mrs. R. Alan NewberryMr. & Mrs. Patrick E. O'ReillyMs. Stephanie T. OrosMs. Susan PascoPeninsula Neurosurgical Associates, P.A.Peninsula Orthopaedic Associates, P.A.Peninsula Surgical Group, P.A.Dr. & Mrs. Pasquale PetreraPKS & Company, P.A.Dr. & Mrs. Ronald J. PoiskerMr. & Mrs. Gary R. PollittMr. & Mrs. Robert L. PrattMs. Judy A. RitterMs. Ruby K. SaidlaMs. Teresa H. SandersDr. & Mrs. James M. ScoppDr. & Mrs. John H. ShenaskyMs. Rebecca ShepardMs. Betty SteereMr. & Mrs. David SteinDr. & Mrs. Farouk A. SultaniMr. & Mrs. Albert N. TownsendMs. T. Elizabeth TruittTyler & Company, P.A.Mr. & Mrs. John J. ValoisMs. Susan WebbMr. & Mrs. Charles R. WeitzelMs. Susan M. WilgusMr. Stanton R. WilsonMr. & Mrs. Jeff YoungIn Memory of Dana ElseyGinnie Malone Realty, P.A.Mr. & Mrs. Jeffrey KauffmanMs. Susanna KieferMr. & Mrs. James. H. Linn, Jr.Mr. Brian P. NadelMr. & Mrs. Thomas C. ThompsonMs. Debra L. WelshMr. & Mrs. Richard S. Wootten, Sr.In Memory of Raygan EvansMr. & Mrs. J. Mike RobertsIn Memory of Patti GuerrieriMr. & Mrs. Kurtis P. AdamsMs. Jill BaerMr. Donald H. CampbellMs. June T. DashiellFirst State Trucking, Inc.Ginnie Malone Realty, P.A.Mr. Richard A. Givens, IIDr. & Mrs. Morton F. GoldbergMr. & Mrs. Gains B. HawkinsMs. Joyce C. HickmanMr. & Mrs. George JarmanMr. & Mrs. Marvin H. LevinsonMr. & Mrs. Emilio LoeraMs. Terry C. McCabeMr. & Mrs. Jesus SandovalSchab Charitable FundUniversity of Maryland Foundation, Inc.In Memory of Debra HardenMr. & Mrs. Paul D. CookIn Memory of Gay MearsMs. Kendra AyersmanMr. & Mrs. C. L. BundickClark Presbyterian ChurchFrostrom & Sons, Inc.Mr. & Mrs. Woodrow C. GaskinsMr. & Mrs. Aaron D. JohnsonMs. Susan J. MearsShore Memorial HospitalIn Memory of Glenda OlindeMs. Nita H. HarringtonMs. Kelly HorvathIn Memory of Ann RobertsMr. & Mrs. J. Mike RobertsIn Memory of Andy SchutzMs. Sarah J. SmithIn Memory of Harry SerkesMr. & Mrs. Guy J. BillingMr. & Mrs. Victor J. GagnerMr. Gus LimoxMr. & Mrs. Woody W. MaloneDr. Peggy & Mr. Daniel NaleppaDr. & Mrs. Ronald J. PoiskerMr. & Mrs. Julien A. ScottIn Memory of Marshall ThompsonMr. Dan H. AkinMr. & Mrs. Stephen W. AshcraftMr. & Mrs. Guy J. BillingMr. & Mrs. Robert W. ConklinMr. Ricky DaughertyMs. Susan ElerdingMr. & Mrs. Brian D. FlurerMr. & Mrs. Booth GrierMr. & Mrs. Charles J. HagenMs. Lisa N. HoffmanMedical Staff of Peninsula RegionalMedical CenterMs. Ellen M. OritzMr. & Mrs. Gary PilchardDr. & Mrs. Ronald J. PoiskerMs. Jacqualyn SnelsonDr. & Mrs. Farouk A. SultaniMr. & Mrs. Paul T. WeinIn Memory of Mary WallerMs. Betty Sue DallasMr. & Mrs. Edward W. JonesMs. Norma W. KnowlesIn Memory of David WhitbyMr. & Mrs. Thomas S. PaladinoMr. & Mrs. Douglas T. PotterMr. & Mrs. W. Ellwood ThompsonMr. & Mrs. Gary R. WrightIn Memory of Charlotte WhiteMs. Mindy AlderferFirst State DetachmentMr. David G. GauvinMs. Cindy HansenMs. Doris ThompsonMr. John J. WhiteIn Memory of Mary WilleyMr. & Mrs. Charles W. HumeIn Memory of Agnes WolfMr. & Mrs. Woody W. MaloneIn Memory of Dr. Raymond YowDr. & Mrs. Philip A. Insley, Jr.In Honor of Denise BillingMr. & Mrs. Rodney M. AbbottMs. Judith M. AllenMr. & Mrs. Roger M. AyersMr. & Mrs. David BrownDr. Conworth Dayton-JonesDr. Panpit P. KlugMr. & Mrs. Bryan T. LeCompteMr. & Mrs. Robert C. Malone, Jr.Mr. & Mrs. P. Curtis MasseyMr. & Mrs. Ryan McLaughlinMr. & Mrs. George H. MillerMr. & Mrs. Leighton MooreMr. & Mrs. J. Mike RobertsMr. & Mrs. Montgomery SaylerMr. & Mrs. David SteinMr. & Mrs. Gregory L. SteinDr. & Mrs. Farouk A. SultaniDr. & Mrs. Nevins W. Todd, Jr.Mr. & Mrs. David A. VorhisIn Honor of Mary Jo DenhardMr. & Mrs. Thomas C. BarryIn Honor of Bunky DolleMr. & Mrs. Rodney M. AbbottDr. & Mrs. Alex AzarMr. & Mrs. Kenneth CrooksMr. & Mrs. Jason E. CurtinMr. & Mrs. Edward M. FritzMr. & Mrs. Hugh K. HansonMr. Michael KraniasMr. & Mrs. Alan R. MorrisMr. & Mrs. Richard E. SmithMr. & Mrs. John T. WilliamsMr. & Mrs. Harry L. WolpertIn Honor of Charles FlurerMr. & Mrs. Brian D. FlurerIn Honor of Mr. & Mrs. John HallMr. & Mrs. Brian D. FlurerIn Honor of Joanne HastingsMr. & Mrs. Sheldon WhileIn Honor of Brinsfield LoweMr. & Mrs. Brian D. FlurerIn Honor of Leighton & BeccaMooreThe Dunes ClubIn Honor of Nancy MooreMs. Anne M. BarseMs. Deidre PalmerMs. Karen D. ReddersenMs. Catherine V. SmithIn Honor of Ruth B. MooreMr. David W. MooreIn Honor of Karen PottsMr. & Mrs. Ben BlackmonMrs. Eleanor P. CropperMs. Lois M. PottsMr. & Mrs. Thomas E. PottsMs. Shirley SynczyszynMs. Linda L. ValentineMr. & Mrs. Steven J. MurrayIn Honor of Donnee RamelliMs. Christine RamelliIn Honor of Dr. Farouk A. SultaniDr. & Mrs. Peter AbbottDr. & Mrs. Bernard J. DormerDr. & Mrs. Ronald J. PoiskerMr. & Mrs. David SteinRobert T. Adkins Endowment FundDr. & Mrs. Robert T. AdkinsEmergency Service Associates, P.A.Annual GivingMr. James AbbottMr. & Mrs. William J. Ahtes, Jr.Ms. Judith M. AllenDr. & Mrs. Alex AzarMr. & Mrs. Donald A. BallMr. Carroll L. Banks, Jr.Ms. Elodie F. BealeMr. & Mrs. Dewey E. BladesMs. Majorie T. BoothMr. & Mrs. David BrownJack Burbage Foundation, Inc.Mr. Ralph G. BurkovishMs. Margaret C. CampbellMs. Dana J. ChambersDr. Benito S. Chan & Dr. Gloria A. UyChesapeake Utilities CorporationDr. & Mrs. Ho K. ChoMr. Kamal ChopraMs. Doris CordreyMs. Mary L. CrockettMr. & Mrs. Hugh Cropper, IIIMr. & Mrs. Robert S. DavisMr. & Mrs. William G. DayMr. & Mrs. Dennis DempseyMr. & Mrs. William T. DennisMr. Kevin DowningMs. Laura DibbernMr. & Mrs. Rudolph W. DolleMr. & Mrs. C. M. DrydenMs. Marion C. DrydenMr. & Mrs. John H. Duer, IIIMs. Ira G. EpsteinMr. & Mrs. Walter EskiewiczMr. & Mrs. Frank A. ExleyFirst Shore Federal Savings & LoanAssociationMs. Darlene E. FooksMr. & Mrs. Herbert J. Geary, IIIMr. Joe GiannottaMr. Alan W. GravenorMs. Anna L. GrayMr. & Mrs. Terrance A. GreenwoodMr. Werner L. GruberHallowell FoundationMs. Frances HickmanMr. & Mrs. Robert HoekstraMr. Larry W. HoldenMr. & Mrs. Donald J. HopkinsMs. Cassandra L. HornerDr. & Mrs. Murray K. HoyMr. Phillip B. IskowMs. Judith A. JaquethMs. Jesse G. JohnsonMr. & Mrs. Edward W. JonesMs. Karen J. KartenMs. Marion F. KeenanMr. & Mrs. Bruce KenningtonMs. Gloria J. KernaghanDr. Camille KhawandMr. & Mrs. Arnold M. KoehlerMr. & Mrs. Joseph A. KolodziejskiMr. Edward J. KremerMs. Margaret V. LankfordMs. Daniele Durieux LeBelMs. Susan C. LongMr. William LoughreyMs. Joan Loughrey-SteeleMs. Roberta E. MandelsonDr. & Mrs. Christopher D. MaullMr. & Mrs. John W. McCabeMr. & Mrs. George H. MillerMs. Loma D. MurrayMr. & Mrs. Douglas NaarupMr. & Mrs. R. Alan NewberryMr. & Mrs. Kevin M. O'ReillyMs. Cheryl O. OsterMs. Barbara E. PalmerMr. & Mrs. Edward J. PatroMr. & Mrs. William C. PepperMr. & Mrs. Malcolm W. PeverleyPilarski Contracting LLCPohanka Automotive GroupMr. & Mrs. William E. PorterProfessional Management, Inc.Mr. Ted RenakerMr. & Mrs. Patrick J. RiordanMr. & Mrs. Harold L. RuarkMr. Russell SchlisslerMr. & Mrs. Herbert J. SchoelkopfMr. & Mrs. Jeffrey SheetsMr. William W. SimmonsMr. & Mrs. David C. SollarsMr. & Mrs. Thomas SpahrMr. & Mrs. David SteinMr. & Mrs. Gregory L. SteinDr. & Mrs. Farouk A. SultaniThe Adkins CompanyMr. & Mrs. Mahlon H. TroutMr. Paul TrubitsMr. & Mrs. Allen T. TruittMr. & Mrs. Edward W. UrbanMr. Samuel VaranoMr. & Mrs. George A. VickersMs. Carol J. VollmerMs. Robin D. WadeMs. Debra J. WebsterMr. & Mrs. William E. Webster, Jr.Debra L. Welsh, DDSMs. Carolyn J. WilmoreMs. Pamela WoodMs. Reba WoodMr. & Mrs. Richard S. WoottenMr. William F. WrightMr. & Mrs. H. G. ZeibelDr. Gunnar W. & Pamela ZornPeninsula Regional Medical CenterBreast Diagnostic CenterMr. & Mrs. Kenneth L. AdamsAdvanced Health MediaAmoena USA CorporationMr. & Mrs. Gregg C. BeattyMr. & Mrs. Thomas C. CassidyDr. & Mrs. Ho K. ChoMr. & Mrs. Robert L. DowlingMs. Diana EarhartMr. & Mrs. Nelson E. FenwickGenentech, Inc.Genomic Health, Inc.Ms. Alice T. HartMs. Margaret A. HerrickMs. Norma E. KesslerSusan G. Komen Breast CancerFoundationMr. & Mrs. Daniel J. McCarthyMr. & Mrs. Robert N. McIntyreMs. Marilyn C. MilneMs. Mary M. MortonOcean Pines Ladies Golf AssociationMr. & Mrs. Ronald W. OlszweskiMs. Margaret A. PeakePfizer, Inc.Mr. & Mrs. James C. PhippsMr. & Mrs. Robert H. ReifsnyderMr. & Mrs. James E. ReikertMr. & Mrs. Norman E. RothMr. & Mrs. Billy W. StaffordMs. Janet P. StoerMr. & Mrs. Edward C. StotzMs. Jean D. TaylorMs. Angela D. ThomasMr. & Mrs. William H. ThomsonMr. & Mrs. Timothy J. TyndallMr. & Mrs. Richard W. WarfieldMs. Teresa A. WestMr. & Mrs. Robert E. WrightMr. & Mrs. Robert ZogranRichard A. Henson Cancer InstituteAdvanced Health MediaAMGENCommunity Foundation of the EasternShoreDepartment of MD Ladies AuxiliaryEthicon Endo-Surgery, Inc.Mr. & Mrs. John J. Ferger, Jr.Genentech, Inc.Genomic Health, Inc.LillyMs. Wendy McGarryMedical Staff of Peninsula RegionalMedical CenterMs. Cathy J. MooreWilliam Moore Construction, Inc.Peninsula Radiology Associates, P.A.Pfizer, Inc.Ms. Marilyn C. SeidelSanofi-AventisVarian Medical SystemsRobin Walter Day Spa LLCMr. & Mrs. Gary R. WrightMr. & Mrs. Charles W. ZielinskiMr. & Mrs. Robert ZogranRichard A. Henson Cancer Institute5K WalkMs. Flo AdamsMs. Jerean AdkinsMr. Paul AldridgeMs. Judith M. AllenMs. Nicole M. AluAmerican Legion Post 64Ms. Sharon ApplebyMs. Ashley ArndtArthur W. Perdue FoundationAssociates in Radiation MedicineMr. William D. AuerMs. Page I. AustinMs. Michelle L. AutreyMr. Thomas J. Ayd, Jr.Ms. Melanie AydelotteMr. & Mrs. Donald M. BallMs. Dorothy BanksMs. Genile B. BarclayMs. Beth BarnesMs. Lisa BarnesMs. Sandra BayetteMs. Linda BaylineMs. Carol A. BellMs. Tammy BennettMs. Stacy A. BentleyBialek Healthcare, Research & OfficeMr. & Mrs. Guy J. BillingMs. Sandra BishopMs. Priscilla F. BlakeMr. Dennis BlumerMr. & Mrs. Andrew W. BoothMs. Amy BoundsMs. Lisa BradfordMs. Polly A. BrannonMs. Hanna BrennanMr. & Mrs. Roy C. BrewingtonMr. David R. BrimerMr. Craig BrownMr. & Mrs. David BrownMs. Fern BrownMs. Jill M. BrownMs. Melissa S. BuldakMs. Jean B. BulkeleyJack Burbage Foundation, Inc.Ms. Cynthia B. BurtonMs. Stephanie D. BurtonMs. Crystal ButterworthMs. Marie B. CalafiuraMr. & Mrs. Elmar S. CallahanMs. Sharon CallahanMs. Jenna CareyMs. Alissa A. CarrMs. Brandi L. CarrMr. Daniel C. CarrMs. Pamela ChannellMs. Dawn E. CheneyMr. & Mrs. Terrance L. CirataMs. Toni L. ClarkMs. Deborah ClaytonMr. Gregory ClendanielMs. Cathy CovingtonMr. & Mrs. William D. CreightonMs. Lisa CressMr. Dennis CrockettMr. Warner E. CrumbMr. & Mrs. Ronnie CullenMr. & Mrs. Robert J. CummingsMs. Deborah R. CurdMr. & Mrs. John D'AmicoMs. Joan M. DaughertyMs. Dorothy DavisMs. Virginia DavisDelmarva Pain Associates, LLCMs. Mary Jo DenhardMs. Catherine DismukeMr. & Mrs. John J. DizeMs. Lisa E. DizeMs. Sharon DonaldsMs. Carol M. DonohueMr. & Mrs. Keith DonowayDr. & Mrs. Bernard J. DormerMr. & Mrs. Keith DoughtyMs. Lisa DouglasMs. Lisa W. DoyleMs. Karen DunnMr. & Mrs. Stephen M. EarlyMs. Stephanie C. ElliottMichael E. EnckMs. Ira L. EskridgeMr. Louis J. EspositoMs. Amy B. EvansMs. Debra J. EvansMs. Deanna FahrmanMr. & Mrs. Stephen R. FarrowMr. & Mrs. Timothy FeistMr. & Mrs. John A. FiaccoFirst Shore Federal Savings & LoanAssociationMr. & Mrs. Norman FisherMs. Tamara FitchettMr. & Mrs. Brian D. FlurerMr. & Mrs. Roger Follebout, Jr.Mr. Donald J. ForakerMs. Terri FordMs. Erin N. FrederickGalaxy 66 Bar & GrilleMs. Kathy GattisMr. & Mrs. Stephen C. GehnrichMs. Jenine M. GiansantiDr. & Mrs. C. Ernest Gibb, Jr.Ms. Angela L. GibbsMs. Danielle L. GiddinsMr. Bradley J. GillisMr. Palmer GillisMr. Joseph GilmoreMr. & Mrs. Larry T. Gilmore, Jr.Ginnie Malone Realty, P.A.Ms. Cynthia L. GloverMs. Lula M. GodwinMs. Kristen GordyMr. & Mrs. Robert GordyMr. & Mrs. William L. GordyMr. & Mrs. Christopher C. GravesGreat Scott BroadcastingMs. Mary GregoryMs. Sherry Y. GrovesGuerrieri Family FoundationMs. Donna S. HaagMs. Trudy M. HammondMs. Elizabeth A. HanlonMs. Margaret M. HarlinMr. & Mrs. Phillip HarsinHart to Heart AmbulanceMs. Ashley K. HearnMs. Judith M. HearthwayMs. Karla HeathMs. Sandra A. HeddingerRichard A. Henson FoundationHerl's Bath & Tile SolutionsMr. & Mrs. Greg D. HillmanMs. Barbara W. HitchMs. Diane HitchensMr. Larry W. Holden

Kenneth L. HollandDr. & Mrs. Murray K. HoyMs. Mary A. HudsonMr. Kristopher HughesMs. Tobi HupkeMr. & Mrs. Bryan M. HurstMs. Carol L. IllianMr. Ahmad F. JilaniMr. Dion JohnsonMr. & Mrs. Ralph L. JohnsonMr. & Mrs. Robert L. JohnsonMs. Tammie JohnsonMr. & Mrs. Elbert F. JonesMs. Sheila JonesMs. Stephanie N. JosephMr. Charles C. KababickMs. Tiffany M. KahnMr. & Mrs. Jeff KarnsMs. Jennifer K. KayMr. Thomas KeidaMs. Karin KelleyMs. Cynthia A. KiernanMs. Chastity KillianMr. & Mrs. Ralph P. KimesMs. Julie W. KingMs. Ruth J. KinneyMs. Wendy KlippelDr. Panpit P. KlugMr. & Mrs. Peter A. KosinskiDr. Constantine G. LambrouMs. Patricia LankfordMr. & Mrs. Gerry LasherMr. David LayfieldMr. & Mrs. Ernest J. Leatherbury, Jr.Mr. & Mrs. Robert C. LegatesMr. Alfred LevineMs. Beth LewisMr. & Mrs. Charles F. LewisMs. Courtney LewisMr. Frank LittletonMs. Karen E. LongMs. Ashley LopezMr. & Mrs. Philip R. LordMr. Kenneth W. LoweMr. & Mrs. Dexter LunsfordMs. Rachel K. MachMs. Marlo J. MackieMs. Shelly N. MadsenMr. & Mrs. Bob MaineMr. & Mrs. Woody W. MaloneMr. & Mrs. Clay MarcumDr. & Mrs. James E. MartinMs. Stephanie MartinMr. & Mrs. Robert C. MarzMr. & Mrs. P. Curtis MasseyMs. Robin MasseyMs. Loretta McWilliamsMs. Marjorie MedlinMs. Gwen MeinsterMs. Joy E. MessickMr. and Mrs. Chuck MicleMs. Laura MilewskiMs. Janice T. MitchellMr. Steven MixerMs. Kathy MonohanMs. Jane C. MooreMr. & Mrs. Leighton Moore, Jr.Ms. Nancy MooreMr. & Mrs. Kevin W. MoranMs. Darlene Z. MorcomMr. & Mrs. David L. MorenoMr. & Mrs. Rob MulfordMs. Jennifer L. MurrayMs. Virginia M. MyersDr. David J. NagyDr. Peggy & Mr. Daniel NaleppaMr. & Mrs. Frank W. NannaMr. & Mrs. Martin NeatMs. Teresa A. NiblettMr. & Mrs. Henry B. NyceMs. Patty Ohrum-BergmuellerMr. Alford J. OlindeMr. & Mrs. Gregory OlindeMr. Geoffrey A. OlindeMs. Kathleen OliverioMr. Calvin OremMr. & Mrs. David OremMs. Dorothy M. OsterhoutMs. Monica P. OttoMr. & Mrs. Edward L. OuttenMs. Carla OwensMr. David H. OwensMr. Kristopher B. OwnbyMs. Linda ParksMr. Bruce W. PattersonDr. & Mrs. Pasquale PetreraMs. Sara PierceMr. & Mrs. Gary PilchardPohanka Automotive GroupMs. Beverly A. PointsDr. & Mrs. Ronald J. PoiskerMr. & Mrs. Clarence E. PolkMs. Kathleen D. PollittMs. Shannon P. PolczynskiPorter-Marshall Group LLCMs. Katherine A. PriceMr. & Mrs. Kevin PuseyMs. Pamela M. RamosMr. & Mrs. Adham G. RamsesMs. Brenda RathelMs. Shannon RectorMs. Jennifer RayneMr. & Mrs. Michael C. RayneMs. Karen ReddersenMr. & Mrs. Robert A. RegelsMs. Sara ReynoldsMr. Philip J. RiccobonoDon & Donna RichardsonMs. Susan D. RileyMr. & Mrs. Franklin K. RobinsonMs. Sara J. RobinsonMr. & Mrs. Thomas E. RobinsonRommell Holdings, Inc.Mr. & Mrs. Ricky SandersMr. & Mrs. Gary E. SchellsMr. & Mrs. Julien A. ScottMr. & Mrs. Thomas C. SeilerMr. & Mrs. Nicholas C. SerkesMs. Karleen SexauerMr. & Mrs. Jeff SheetsMr. & Mrs. Robert L. ShelterMs. Holly B. ShermanMr. & Mrs. Daniel F. SherwoodMs. Wendy T. ShirkMs. Sharon ShockleyMr. & Mrs. David A. ShultzDr. John SlaughterMr. & Mrs. Gregory SmithMr. & Mrs. Joel R. SmithMr. Todd SpadinMs. Jill B. StoneDr. & Mrs. Farouk A. SultaniMs. Laura G. TaghipourMr. & Mrs. Robert TardiffMr. & Mrs. Robert E. TaylorThe Little House of Pancakes, Ribs &PizzaMr. & Mrs. James C. ThompsonMs. Hettie TownsendMs. Courtney TraversMr. & Mrs. Mahlon H. TroutMr. & Mrs. Alonzo TullMr. & Mrs. Jeffrey F. TurnerMs. Ann TyndallUnited InsuranceMs. Lelia N. VavaleriDr. Andrew VennosDr. & Mrs. David T. WalkerMr. Robert R. WaltonMr. & Mrs. Bryan WatsonMs. Careen E. WatsonMr. & Mrs. Michael G. WebsterDr. & Mrs. Kurt E. WehbergMr. & Mrs. Albert G. WerkheiserMr. & Mrs. Sheldon WhileMs. Kathleen WhitedMs. Lelia WildasonMr. Newton E. WildasinMr. & Mrs. Kurt WildmannMr. Robert R. WilkinsonMs. Celeste WilsonMr. & Mrs. Stephen R. WilliamsMs. Kelly WilsonMs. Kimberly D. WorkmanMs. Peggy WrightMs. Catherine YeagerMr. & Mrs. Jeff YoungMr. & Mrs. Peter A. ZerhusenMs. Maria A. ZinszerCapital Campaign- Journey to aLegacyDr. & Mrs. Peter AbbottMr. & Mrs. Rodney M. AbbottMr. & Mrs. Michael G. AbercrombieMs. Caryn S. AbramsMr. & Mrs. Mark F. AbreschMs. Betty L. AdamsMs. Maralyn J. AdkinsMr. & Mrs. Raymond W. AdkinsDr. & Mrs. Robert T. AdkinsMr. & Mrs. William J. AhtesMr. Gary R. AlexanderMs. Judith M. AllenWilliam Allen, DDSMs. Sandra L. AndrewsMs. Phyllis L. AustinAvery W. Hall Insurance Agency, Inc.Ms. Judith A. BaileyMs. Hilda E. BakerMr. & Mrs. Donald M. BallBank of AmericaMs. Beth W. BarnesMs. Charlotte L. BarnesMs. Lisa C. BarnesMr. & Mrs. J. Russell BarrettBarrett Chevrolet Chrysler DodgeMr. Thomas C. Barron, Jr.Ms. Debra D. BauswellMs. Sandra BayetteMs. Linda H. BaylineMs. Susan BaysingerBay National BankMr. & Mrs. Thomas M. BeckerMs. Xiuhua Z. BellMs. Brande L. BenedictMs. Mary K. BennMs. Crystal L. BergDr. & Mrs. Leonard P. BergerBialek Healthcare, Research & OfficeEnvironmentsMr. & Mrs. Guy J. BillingMr. & Mrs. Justin BillingMr. & Mrs. Bryan BishopMs. Cynthia Y. BivensMs. Priscilla E. BlakeMr. Michael BockMs. Deborah A. BoundsMs. Ellen L. BowdenMs. Faith V. BowdenMs. Shernita BoydMs. Mary L. BradshawMr. & Mrs. Philip L. Bradshaw, Jr.Dr. & Mrs. Thomas A. BrandonMs. Barbara H. BrannockMs. Patricia A. BrewerMr. Stephen A. BriddellMs. Deborah C. BrittinghamMs. Mary V. BroganMr. & Mrs. David BrownMs. Laura A. BrownMs. Jean B. BulkeleyMs. Alison T. BrumbleyMr. David V. BuntingJack Burbage Foundation, Inc.Ms. Jobie BurkeMs. Melody K. BurkheadMs. Karen M. BurnsMs. Cynthia B. BurtonCarey Distributors, Inc.Cato Gas & Oil CompanyMs. Debra M. CaiolaMr. & Mrs. Melvin J. CaldwellMr. Douglas W. CanterburyMs. Brandi L. CarrMs. Jackie R. CassidyMs. Susan L. CastrignanoMs. Wendy A. CathellDr. Benito S. Chan & Dr. Gloria A. UyChase Investment Counsel CorporationMs. Melody A. ChesserMr. Paul A. ClappisonMs. Gerardetta C. ClarkMs. Julia A. ClarkeMs. Judy C. ClayborneMs. Anita L. ClaytonMs. Deborah G. ClaytonMs. Margaret J. ClayvilleMs. Dana L. CodySamuel & Evelyn Coffin FoundationK. B. Coldiron, Inc.Ms. Tina L. CollierMr. & Mrs. John S. CollinsCompass Group USA, Inc.Ms. Tamara S. ConkleMs. Denise E. ConklinConsolidated MaintenanceMr. & Mrs. Arthur M. CooleyMr. Gary P. CooperMr. Rob CooperMr. Donald L. CorbinMr. Wayne W. CorkranMr. & Mrs. John T. CossentinoMs. Tonya S. CraftMs. Sue E. CraigMr. & Mrs. Earl CramerMs. Virginia M. CrawfordMr. & Mrs. William D. CreightonMr. & Mrs. Reese F. Cropper, IIIMr. Robert L. CropperDr. & Mrs. Michael E. CrouchMr. & Mrs. Warner E. CrumbD3CorpMr. & Mrs. John D'AmicoMs. Patsy E. DaleMs. Carman A. DashiellMs. Jo Ann DashieelMs. Wendy L. DaubertMs. Joan M. DaughertyDavis, Bowen & Friedel, Inc.Ms. Bonnie D. DeanDelaware Elevator, Inc.Mr. & Mrs. Morrell C. DelcherDelmarva CollectionsDelmarva PowerDelta DentalMr. & Mrs. Dennis DempseyMs. Cheryl M. DennisDelmarva PowerMr. Charles DeMartinMs. Dawn M. DentonMr. & Mrs. Gary DesjardinsMs. Norma G. DobrowolskiDolle's Candyland, Inc.Ms. Christine P. DonaldsMr. & Mrs. Keith DoughtyDr. & Mrs. Bernard J. DormerMs. Deborah P. DowneyMs. Phyllis B. DowningMs. Terri L. DukesMr. & Mrs. David DypskyEastern Shore DistributingMr. & Mrs. David N. EcclestonDr. & Mrs. Mark EdneyMs. Dolores M. EithelMs. Susan M. ElerdingEmergency Service Associates, P.A.Ms. Teresa P. EmgeDr. Simona C. Eng & Mr. Glen OdorMs. Faith EnglishMs. Pamela W. EskridgeMs. Debra J. EvansMs. Judy V. EvansMs. Theresa Ann EvansFager's IslandFairCode Associates, LLCMs. Kastine FarmerMr. & Mrs. Stephen R. FarrowMr. & Mrs. Timothy L. FeistMs. Tracy L. FieldsMs. Catherine M. FinchFirst Shore Federal Savings & LoanAssociationMs. Kennan E. FisherMs. R. Darlene FisherMr. & Mrs. Thomas M. FisherMs. Jane H. FlowersMr. & Mrs. Brian D. FlurerMr. & Mrs. Roger A. Follebout, Jr.Ms. Patti A. FooksDr. & Mrs. Herman FranklinDr. & Mrs. George N. GalifianakisMr. & Mrs. C. Galen GardnerMs. Kathy L. GattisMr. & Mrs. Herbert J. GearyGenesis HealthcareDr. & Mrs. C. Ernest Gibb, Jr.Gillis GilkersonMr. Palmer GillisMr. Vernell R. GilmoreGinnie Malone Realty, P.A.Mr. & Mrs. Gordon D. GladdenMs. Patricia A. GladdenMs. Flora J. GlasgowMr. & Mrs. Harold B. Gordy, Jr.Mr. & Mrs. Robert W. GordyMs. Linda L. GraheDr. & Mrs. Joseph A. GrassoMr. & Mrs. Christopher C. GravesMs. Cheryl A. GreenfarbMr. Peter M. GreenleesMs. Dianne E. GregoryMr. James E. Gregory, Jr.Ms. Julia M. GregoryMs. Regina B. GrierMs. Ali H. GriffinMr. Rousseau F. GriffinMs. Sherry Y. GrovesMr. John GudelskyGuerrieri Family FoundationMs. Donna R. GuglielmiMs. Bonnie K. GuidoMs. Kimberly D. GwaltneyHallowell FoundationMs. Trudy M. HammondMr. Dennis & Dr. Tricia T. HandelMs. Therese A. HandleyMr. & Mrs. Frank B. Hanna, Sr.Mr. & Mrs. Henry H. HannaMr. & Mrs. William C. Hannemann, Jr.Mr. & Mrs. Stephen K. HammondMr. & Mrs. David J. HarkinsMr. Tyrone D. HardyMs. Ethel E. HarperHarvard Custom ManufacturingMs. Rebecca HaselnusMr. & Mrs. Morgan P. HazelDr. & Mrs. Hari R. HedaMs. Brenda K. HeineckeRichard A. Henson FoundationMs. Mary F. HerringMr. & Mrs. W. Thomas HersheyHess CompaniesMr. Michael J. HewittMs. Joyce C. HickmanMs. Theresa E. HigginsMs. Leisa D. HillMs. Patti A. HillDr. & Mrs. Louis H. Himes IIMs. Terri L. HochmuthMr. Randy H. Hockenbrock, Jr.Ms. Tammy HoldrenMr. W. Richard Holloway, Sr.Holt Paper & Chemical CompanyMs. Geraldine W. HolterMr. Brandon M. HooperDrs. Alan W. & Natalie HopsonHorizon CSA, LLCDr. & Mrs. Murray K. HoyDr. and Mrs. Florian HuberDr. & Mrs. Christjon J. HuddlestonMs. Michelle L. HumphressMs. Maydella J. HutchinsMr. Leland E. HyleInforMed, LLCMs. Halla S. IngvarsdottirDr. & Mrs. Philip A. Insley, Jr.Mr. & Mrs. Wade H. InsleyJack Burbage Foundation, Inc.Ms. Lisa K. JacobMr. Michael R. JahnigenMs. Sandra JamesMs. Sharon D. JamesMs. Judith L. JamesonMs. Kristy L. JarmonMs. Catherine R. JohnsonMr. Michael C. JohnsonJohnson Controls, Inc.Ms. Ruth I. JonesMs. Sandra L. JonesMs. Sherrie R. JonesDr. & Mrs. J. Steve JulianJunior Auxiliary BoardMr. & Mrs. Jeffrey R. KarnsMr. & Mrs. Alexander KaravasilisMr. John P. KeaneMr. Jeffrey KellyMs. Kara J. KellyMr. Edward G. KernDr. Camille KhawandMs. Mary G. KileyMs. Shirley M. KillmonMs. Julie W. KingMs. Dori D. KirbyDr. Panpit P. KlugMs. Christine KnappMs. Dora L. KovacicKPMG LLPMs. Mary E. KraftDr. & Mrs. Gerald KrauseMs. Gwyndle R. KravecMr. Edward J. KremerMr. & Mrs. Kenneth F. KundellMr. Wasyl KurinijDr. Constantine G. LambrouMs. Sally N. LandMs. Chasity A. LandingMs. Alison E. LankfordMs. Patricia LankfordMr. & Mrs. Gerry LasherDr. & Mrs. Thomas P. LawrenceMr. & Mrs. Ernest J. Leatherbury, Jr.Ms. Elizabeth A. LecatesMs. Joyce A. LecatesMs. Brenda P. LecompteMr. Richard LehrMr. & Mrs. Steven E. LeonardMs. Betty T. LewisMs. Carol A. LewisMs. Elizabeth N. LewisMr. Robert B. Lewis, Jr.Lincoln Financial GroupDr. & Mrs. Walter P. LischickMr. Frank L. LittletonMr. & Mrs. John B. Long, IIThe Philip and Barbara Long FamilyFoundationMr. & Mrs. Dexter LunsfordMs. Susan C. LynchMr. & Mrs. Woody W. MaloneMr. Thomas J. MaloneyMs. Roberta E. MandelsonMs. Katie F. ManesMr. Frank E. ManuelMr. William C. MarinerDr. & Mrs. James E. MartinMr. & Mrs. P. Curtis MasseyMs. Robin S. MasseyM&T BankMcBee Associates, Inc.Ms. Kimberly A. McBrideMr. & Mrs. John W. McCabeMs. Kim Lucido-McCabeMr. & Mrs. William R. McCainMr. & Mrs. Brion McCutcheonMs. Susan D. McDonaldDrs. Scott & Lauren McGovernMcKessonMr. Hugh P. McLaughlinMr. & Mrs. Ryan McLaughlinMs. Faye H. MeadowsMs. Lisa M. MearsMedical Staff of Peninsula RegionalMedical CenterMs. Jonnie A. MegeeMs. Gwen MeinsterMr. & Mrs. Edwin H. Melhorn, Jr.Ms. A. Katherine MelvinMs. Elizabeth A. MelvinMr. & Mrs. George J. MengasonMs. Janet L. MercerMs. Kathleen B. MichalskiMr. & Mrs. Chuck MicleMs. Karen L. MihalikMr. Paul MillerMs. Rebecca H. MillerMs. Gloria W. MillsMs. Retta W. MillsMr. Edward K. MitchellMr. Jonathan D. MitchellMs. Laura G. MoonMs. Carol MooreMr. & Mrs. Leighton Moore, Jr.Mr. & Mrs. John MorcomMr. & Mrs. Donald I. MorganMs. Candice M. MorrisCol. & Mrs. Henry F. MorrisMs. Nashelle B. MorrisMSA, Inc.Mr. & Mrs. Daniel J. MulvannyMs. Susan P. MunozMs. Rose K. MurrellDr. & Mrs. William J. NagelDr. Peggy & Mr. Daniel NaleppaMr. & Mrs. Frank W. NannaNanticoke Memorial HospitalNavtrakMr. & Mrs. Martin NeatMr. Kerry NevinsMr. & Mrs. R. Alan NewberryDr. & Mrs. Justinian R. NgaizaMs. Teresa A. NiblettMs. Gail C. NicholsMr. & Mrs. Michael NoyesMr. & Mrs. Henry B. NyceOak Ridge Investments, LLCDr. & Mrs. Nicholas L. OgburnMr. Robert K. OlsonMr. & Mrs. Patrick P. O'Malley, Jr.Owens & Minorpalmhats.comMr. Bruce W. PattersonMr. Timothy E. PattersonPeninsula Neurosurgical Associates, P.A.Peninsula Orthopaedic Associates, P.A.Peninsula Pulmonary Associates, P.A.Peninsula Radiology Associates, P.A.Pepsi Bottling Ventures of DelmarvaMs. Elizabeth PerryMs. Dana S. PetersonMs. Kristin M. PetersonMr. Scott H. PetersonMs. Patricia G. PhillipsMs. Tara D. PieroniMr. & Mrs. Gary PilchardPKS & Company, P.A.Dr. & Mrs. Ronald J. PoiskerJames Posey Associates, Inc.Ms. Susan PottsMs. Constance I. PowellPrincess Royale OceanfrontMs. Angela B. ProuseMs. Susan K. PurnellMr. & Mrs. Michael C. RayneMs. Crystal F. RegelsMs. Nancy ReitherMs. Belinda W. RichardsonDon & Donna RichardsonRicoh Americas CorporationMr. & Mrs. William B. RinnierMr. & Mrs. Bruce I. RitchieMs. Sharon F. RobbinsMr. Brady W. RobertsMr. & Mrs. J. Mike RobertsMs. Ada RogersMs. Jennifer A. RoglitzMr. & Mrs. Matt RomanowskiRommel Electric ompanyMs. Arlene M. RosenMs. Cynthia A. RossMs. Edna M. RuarkMs. Jeanne E. RuffMr. William T. RussMs. Angela M. RutkowskiMr. Mitchell N. SabaterSalisbury Door & HardwareSalisbury UniversityMr. William SalvatoreMr. & Mrs. Ricky SandersMs. Cynthia A. SappMs. Michelle D. SavageMr. & Mrs. Daniel J. SavoyMs. Harrietta A. SchafferMr. & Mrs. William P. SchneiderMr. & Mrs. Julien A. ScottSeiberlich TraneMr. & Mrs. Terry R. SellMr. & Mrs. Nicholas C. SerkesMs. Julie S. SextonMr. & Mrs. Jeffrey SheetsMs. Sue F. SherwoodSherwood Ford Lincoln MercuryMs. Regina B. ShieldsMr. & Mrs. Brian ShockleyMr. Gary M. ShockleyMs. Theresa S. ShockleyShore DistributorsDr. & Mrs. Charles B. Silvia, Jr.Ms. Mary A. SingletonMs. Patricia L. SklarSmith BarneyMs. Diane J. SmithDr. & Mrs. W. Ellis SmithMs. Janet A. SmithMs. Louise SmithMs. Oleana E. SmithMr. Patrick L. SmithMr. & Mrs. Richard SmithMs. Jacqualyn L. SnelsonDr. & Mrs. Christopher S. SnyderDr. Matthew SnyderMs. Laurie SosnowskiMr. & Mrs. Thomas W. SpahrMs. Karen SpaneddaMs. Delores A. SpenceMs. Michelle D. StaceyMs. Alexandra StanleyMr. & Mrs. Walter StansellMr. John SteelmanMr. & Mrs. David SteinMr. & Mrs. Gregory L. SteinMs. Amy N. StevensonMr. & Mrs. Robert M. StinchcombMr. & Mrs. Thomas R. StitcherMs. Bevereley A. StoakleyMs. Jill B. StoneMr. David M. StroudMr. & Mrs. Otis StrozierMs. Barbara J. SturgisDr. & Mrs. Farouk A. SultaniSureFire ProtectionMr. & Mrs. Roman F. SuskaMs. Delores W. TarpleyMr. & Mrs. Earl TaylorMr. Bradley W. TaylorDr. & Mrs. Jimmy D. TaylorMs. Michelle A.TaylorMs. Michelle R. TaylorMr. Stephen L. TaylorTecta America PotteigerTeltronicThe Bank of DelmarvaThe Moore CompaniesThe Paper PeopleThe Parkel CorporationMr. & Mrs. James R. ThomasMs. Mary B. ThomasMr. & Mrs. James C. ThompsonDr. & Mrs. Gregory N. ThompsonThoro-Goods Concrete, Co.Dr. & Mrs. James C. ToddDr. & Mrs. Nevins W. Todd, Jr.Mr. Michael B. TolleyMs. Brandy L. ToomeyMr. & Mrs. Everett ToomeyMr. & Mrs. Thomas L. TriceTrice, Geary & Myers LLCMs. Beverly G. TroutMs. Phyllis E. TruittMr. Gary B. Tucker, Jr.Mr. & Mrs. Alonzo E. Tull, Jr.Mr. & Mrs. Jeffrey F. TurnerMs. Brenda R. TwilleyMs. Brenda Q. TylerUnited LandscapingUniversity of Maryland Eastern ShoreMr. & Mrs. Edward W. UrbanValue Carpet OneMr. & Mrs. Jose L. VarelaVenable LLPMr. & Mrs. David A. VorhisMs. Deborah M. WalstonDr. & Mrs. Kurt E. WehbergMs. Ella M. WestMs. Ruth L. WestMs. Gloria S. WhiteMs. Lorie B. WhiteMs. Renee C. WhiteMr. Greg S. WhiteheadMr. & Mrs. Kurt WildmannWilliams, Moore, Shockley & HarrisonLLPMs. Gayle S. WilliamsMs. Mary M. WilliamsMr. & Mrs. Clark H. WillisDr. & Mrs. Douglas H. WilsonMs. Jan S. WilsonMs. Karen G. WrightMs. Peggy B. WrightMs. Mary J. YornsDr. Bennet W. YuMr. Jeremy ZimanMr. Paul ZonskyDrs. Gunnar W. & Pamela ZornCardiovascular/PulmonaryRehabilitation DepartmentMr. & Mrs. Michael J. DigristineReceivables Outsourcing, Inc.TOPS, Inc.Wicomico Woman's Club, Inc.CME Coastal Cardiac ConferenceAbbot LaboratoriesBCD Medical, LLCDaiichi Sankyo, Inc.MedtronicSanofi-AventisSt. Jude MedicalThe Medicines CompanyThoratec CorporationVascular Solutions, Inc.CME Miscellaneous ConferencesBay-Shore Surgical LLCGideon LaClairLillyTakedaZoll Lifecor CorporationCME Respiratory ConferenceSalisbury University Department ofEducationCritical CareMr. & Mrs. Richard S. Wootten, Sr.Diabetes EducationMr. & Mrs. Alfred BallEmergency Services S.A.F.E.ProgramDr. & Mrs. Peter AbbottAtlantic Cardiology Associates, P.A.Drs. Bird, Baumann & AssociatesDr. & Mrs. Timothy L. BenningBlue Heron Medical Group, LLCPatricia G. Bragg, NPDr. James M. CrouseMs. Joan M. DaughertyEastern Shore ENT & Allergy AssociatesEmergency Service Associates, P.A.Dr. Kathleen M. GeipeMr. & Mrs. Corey P. GrimmMr. Timothy and Dr. A. Kimberly IafollaDr. Camille KhawandMs. Christine S. KnappDr. Constantine G. LambrouMs. Joyce A. LecatesMs. Karen E. LongMs. Roberta E. MandelsonMs. Kathy D. MitchellDr. Vel NatesanMr. & Mrs. R. Alan NewberryPeninsula Cardiology Associates, P.A.Peninsula Dermatology Associates, P.A.Peninsula Orthopaedic Associates, P.A.Peninsula Pulmonary Associates, P.A.Pohanka Automotive GroupMr. & Mrs. Michael W. RuarkMr. & Mrs. Gregory L. SteinMs. Bevereley A. StoakleyScott Tawes & Associates, CPATOPS, MD #325Mr. & Mrs. Mahlon H. TroutMr. Seth J. WhitelockDr. Glenn B. WolfeFoundation SponsorshipsMr. & Mrs. Donald M. BallDr. & Mrs. Michael P. BuchnessMs. Carol DealMr. Ronnie EnnisMs. Mary A. GeorgeMr. Palmer GillisDr. & Mrs. Murray K. HoyInstitute of Healthcare Executives &SuppMs. Virginia B. LayfieldMr. & Mrs. P. Curtis MasseyMr. & Mrs. Roman F. SuskaMs. Catherine R. ThorstenMr. & Mrs. Mahlon H. TroutGeneral EndowmentCommunity Foundation of the EasternShoreEstate of Virginia CrockerEstate of Herman NewmanRichard A. Henson FoundationGuerrieri Heart & VascularInstituteBIOSITEDelmarva Mended HeartsGeneral Electric Capital CorporationLillyThe Medicines CompanyUnited Therapeutics CorporationNewborn PediatricsAppliga, CorporationNewborn Pediatrics- STAR InfantBereavement ProgramMr. & Mrs. C. M. DrydenFruitland Intermediate SchoolFruitland Primary SchoolMs. Daphne HaymanWor-Wic Community CollegePharmacyBaxa CorporationRespiratory CareWicomico County Health DepartmentDebra Wagner Wellness VanDr. & Mrs. Douglas H. Wilson2010 Peninsula Regional MedicalCenter Foundation GolfTournamentDr. & Mrs. Peter AbbottMr. & Mrs. Michael G. AbercrombieMr. Gary R. AlexanderAtlantic General HospitalAvery W. Hall Insurance Agency, Inc.Mr. & Mrs. Roger M. AyersMr. & Mrs. Donald M. BallBank of AmericaBay-Shore Surgical LLCMr. & Mrs. Thomas M. BeckerMs. Janice BeckhamMr. Jerry L. BennettBialek EnvironmentsMs. Diane M. BrinkerJack Burbage Foundation, Inc.Ms. Jackie R. CassidyChase Investment Counsel CorporationMs. Dawn E. CheneyClearcomm Technologies, LLCCohen, Rutherford & KnightK. B. Coldiron, Inc.Mr. Douglas B. ColonnaMs. Tamara S. ConkleMr. Edward H. ConklinCompass Group USA, Inc.Mr. Rob CooperMr. & Mrs. John T. CossentinoMs. Kelly CoulbourneMr. & Mrs. William D. CreightonCrothall Healthcare, Inc.Mr. & Mrs. John D'AmicoMs. Joan M. DaughertyDelaware Elevator, Inc.Delmar Brewing Company, LLCDelmarva CollectionsDelmarva PowerDelta DentalMs. Cheryl M. DennisDennis Sales LTDMr. & Mrs. Gary DesjardinsDFINE, Inc.Emergency Service Associates, P.A.FairCode Associates, LLCMr. & Mrs. Brian D. FlurerMs. Anna M. FreemanGenesis HealthcareMr. Jiby GeorgeMr. Palmer GillisMr. & Mrs. Corey P. GrimmMr. Donald A. HallHandCraft Healthcare Linen Services,Inc.Mr. & Mrs. Keith M. HarringtonHarvard Custom ManufacturingHess CompaniesHorizon CSA, LLCDr. & Mrs. Murray K. HoyInforMed, LLCMs. Kimberley A. JamesJohnny Janosik & FamilyJohnson Controls, Inc.Mr. Alex KaravasilisMr. & Mrs. Jeffrey KarnsKPMG LLPMr. & Mrs. Kenneth F. KundellMr. Wasyl KurinijDr. Constantine G. LambrouMs. Julie LanganDr. & Mrs. Thomas P. LawrenceMr. & Mrs. Bryan T. LeCompteMs. Sharon L. LessigLincoln Financial GroupMs. Karen E. LongLoomis, Sayles & CompanyMs. Pamela S. LynchMr. & Mrs. Woody W. MaloneMs. Roberta E. MandelsonMarshall Craft Associates, Inc.McBee Associates, Inc.Ms. Susan D. McDonaldDrs. Scott & Lauren McGovernMcKessonMs. Majorie MedlinMedtronicMr. Verlin MeekinsMs. Gwen MeinsterMr. & Mrs. Edwin H. MelhornMr. Richard MessickMr. Paul MillerMr. & Mrs. Leighton Moore, Jr.Col. & Mrs. Henry F. MorrisMs. Nancyellen MorrisMs. Nashelle B. MorrisMr. Jim MorrisonMr. & Mrs. Daniel J. MulvannyDr. Peggy & Mr. Daniel NaleppaNanticoke Memorial HospitalNavtrak, Inc.Mr. George NepertMs. Angela NessOak Ridge Investments, LLCMr. Geoffrey A. OlindeMr. Robert K. OlsonOwens & Minor, Inc.Mr. Bruce W. PattersonPeninsula-NRH RegionalRehabilitation, LLCPeninsula Pulmonary Associates, P.A.Peninsula Radiology Associates, P.A.Perdue Farms IncorporatedMr. & Mrs. Gary PilchardPKS & Company, P.A.PNC BankDr. & Mrs. Ronald J. PoiskerJames Posey Associates, Inc.Mr. & Mrs. Mark A. PucciniMr. Thomas B. PurchaseReceivables Outsourcing, Inc.Ricoh Americas CorporationRommel Electric ompanyMr. Raymond B. RossSalisbury Door & Hardware, Inc.Sheridan Anesthesia Services ofMarylandMr. & Mrs. Gregory SmithMr. Steve SmithMr. & Mrs. Thomas SpahrMs. Kathleen SpragueMs. Marilyn F. StanleyMr. & Mrs. David SteinMs. Bevereley A. StoakleyStonetechMs. Debbra P. StrobelDr. & Mrs. Farouk A. SultaniTapman's RefrigerationMs. Rebecca TaylorTecta America PotteigerTeltronicDr. & Mrs. Nevins W. Todd, Jr.Tradewinds Global Investors, LLCMs. Susan TrombinoUnited LandscapingUniversity of Maryland Foundation, Inc.Value Carpet OneVenable LLPWasatch AdvisorsMs. Colleen S. WebsterMs. Robin L. WhiteWhiting-Turner Contracting CompanyDr. Douglas B. Wilhite & Dr. Sara M.HavertyMs. Michelle S. WilliamsDr. & Mrs. Douglas H. WilsonMs. Linda J. WilsonMs. Peggy B. WrightMr. & Mrs. Jeff Young9

A Message From The ChairmanIt has been a privilege to serve asChairman of the Medical Center’sBoard of Trustees for the past year.We knew it would be a challengingyear, with the issues of ratereductions, healthcare reform and theimpact of the economic downturn. Atthe same time we committed tosupporting the Medical Center in implementing the newstrategic plan and focusing on patient safety and qualitycare, as we detail in this edition of HealthFocus.In my first meeting as Chair, I commented on how theBoard needs to continue to focus on patient safety andquality care. Far too many Boards focus on the financialbottom line, and while that is important and it is easy formost of us to relate to, we have a fiduciary responsibility toour community to focus on patient safety and quality of care.We have a great deal to be proud of with the continuingrecognitions that the Medical Center has received fromHealthGrades and Premier and the designation of Centers ofDistinction by other companies like Blue Cross/Blue Shield.Two major initiatives that make PRMC one of the safestmedical centers you can experience are the eICU andComputerized Physician Order Entry (CPOE). eICU orteleICU monitoring provides an additional level of clinicalsupport for overnight monitoring of critically ill patients.This helps our nurses and physicians, but most importantly,serves our patients.The CPOE adoption rate has achieved 85% and theMedical Center received the National CPOE Success Awardfrom McKesson, ranking PRMC among the nation’s best.That’s important because CPOE is a process ofelectronic entry of the medical practitioner’s instructions forthe treatment of patients in their care. The orders arecommunicated electronically to the medical staff or to thedepartments that are responsible for fulfilling the orders,such as, pharmacy, laboratory or radiology. CPOE decreasesdelay in order completion, reduces errors related tohandwriting or transcription, allows order entry at the pointof-care,provides error-checking for duplicate or possiblyincorrect doses or tests, and simplifies inventory and postingof appropriate charges. Personally, I wouldn’t want to beadmitted to a hospital that doesn’t use CPOE or be attendedto by a physician who isn’t using this tool.I attend a lot of meetings with the medical staff andadministration. In every meeting, the predominantconversations center on patient safety and quality. There istruly a culture of patient-centered care and safety within thisorganization. There is also a true sense of teamwork. And,speaking of teamwork, I would be remiss if I didn’t recognizethe exceptional team effort that kept the Medical Center fullystaffed and completely operational during the three majorsnowstorms we experienced last winter and the most recentthis past December.At Peninsula Regional, we have the highest qualityhealthcare team you can ask for and that team workstogether to address the healthcare needs of ourcommunity—the entire Delmarva Peninsula.Ray Hoy, EdD, ChairmanPeninsula Regional Medical CenterBoard of TrusteesPENINSULA REGIONAL MEDICAL CENTERFiscal Year 2010Number of Acute Care Beds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 358Number of Sub-Acute Beds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30Statistics:Admissions (Adult) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21,789Admissions (Newborn) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2,152Admissions (TCU) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 822Average Length of Stay (Acute) . . . . . . . . . . . . . . . . . . . . . . . . . 4.32Patient Days of Care (Acute) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94,216Total Outpatient Visits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 486,053Emergency Department Visits . . . . . . . . . . . . . . . . . . . . . . . . . . . 85,475Surgical Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16,671PENINSULA REGIONAL MEDICAL CENTERJUNE 30, 2010BALANCE SHEETAssetsCurrent Assets:Cash and investments . . . . . . . . . . . . . . . . . . . . . . . . . . $31,341,691Accounts receivable - net . . . . . . . . . . . . . . . . . . . . . . . 35,817,855Other current assets . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11,445,392Total Current Assets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78,604,938Property, plant and equipment - net . . . . . . . . . . . . . . 212,665,479Investments - long term . . . . . . . . . . . . . . . . . . . . . . . . . . 113,701,198Assets limited as to use . . . . . . . . . . . . . . . . . . . . . . . . . . . 41,806,016Other assets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4,330,400Total Assets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $451,108,031Liabilities and Net AssetsCurrent liabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $37,547,102Bonds payable - long term . . . . . . . . . . . . . . . . . . . . . . . . 134,674,548Other liabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27,581,225Net assets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251,305,156Total Liabilities and Net Assets . . . . . . . . . . . . . . . . . . . . $451,108,031PENINSULA REGIONAL MEDICAL CENTER BOARD OF TRUSTEESMurray K. Hoy, EdD, ChairmanDr. Peggy Naleppa, President/CEOMartin Neat, Vice ChairmanEdward W. Urban, SecretaryWilliam McCain, TreasurerMichael E. Crouch, MDRene Desmarais, MDHerbert J. Geary, III* Use of Patient Service Revenue** Net income and other resourcesSalaries Wages &Benefits 40%Other AmountsNot Collected 4%Medicare &MedicalAssistance 5%10Supplies & OtherExpenses 35%FinancialAssistance &UncollectedAccounts 7%Christjon J. Huddleston, MDMarion KeenanHugh P. McLaughlinSusan RobinsonMonty SaylorBrian ShockleyFarouk Sultani, MDJeffrey F. TurnerInterestDepreciation &Amortization 6%Net OperatingIncome 3%were used for:Capital spending for technology,equipment and improvement totaled$11,292,999.Total capital spending for the fiscalyear that ended June 30, 2010 was$17,752,033.Note: Funding for capital is fromoperations, contributions and bond issue.Over the past 10 years, we have spent$159,935,986 for equipment andimprovements (not including thecurrent expansion project).To date, our current expansion projecthas incurred costs of $113,307,971.PENINSULA REGIONAL MEDICAL CENTERFINANCIAL STATEMENT: JULY 1, 2009 - JUNE 30, 2010STATEMENT OF OPERATIONS*Patient service revenue - amount billed . . . . . . . . . . . . . . . . . . . . . . . $426,581,985Amounts not collected:Financial Assistance and uncollected accounts . . . . . . . . . . . . . . . (31,842,050)Medicare and Medical Assistancecontractual amounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (23,360,021)Other amounts not collected . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (20,948,142)Patient service revenue - amount collected . . . . . . . . . . . . . . . . . . . . . 350,431,772Other operating revenue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2,059,398Total revenue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 352,491,170Operating expenses:Salaries, wages and benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173,699,269Supplies and other expenses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144,028,093Interest . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6,853,109Depreciation and amortization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20,881,358Total expenses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 345,461,829** Net income available to improve facilities and enhancetechnology and services in our community . . . . . . . . . . . . . $7,029,341Income (loss) on investments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12,056,980Total operating and income (loss) on investments . . . . . . . . . . . . . . . 19,086,32110 www.peninsula.org

A Message From The PresidentExceptional Healthcare. Exceptional People.I’ve had the personal pleasure of working in healthcare for over 30 years atboth academic and community hospitals. I have yet to find any organizationthat could provide its patients and their families an exceptional healthcareexperience without exceptional people at its core.When we recently adopted the above phrase as our Medical Center’spositioning statement or “tagline,” it brought with it, quite honestly, a sense ofurgency and responsibility. Urgency in the fact that -today and forever-we can’tbe anything less than exceptional with all the other healthcare options you haveliterally a “click” away. And responsibility? It means we must provide you thehealthcare experience you expect and deserve by recruiting and retaining employees who foster aculture of stewardship and ownership by putting our patients’ needs first.In treating each patient and customer as if they are our most beloved relative, we strive to be apositive role model for others including those who work around us. We don’t support the use ofterms like “it isn’t my job” or “I don’t know” as a way of passing the ball and not helping our patientsand families.I’d like to recommend an exceptional book written by Joe Tye called “The Florence Prescription:From Accountability to Ownership.” It’s a must read for any manager wanting to improve customersatisfaction, workplace productivity and employee loyalty. While the novel is based in a hospital, itsmessage resonates across all professions. Tye speaks of “invisible architecture” where you build acohesive team that puts patients or customers first. It’s the soul of your organization much like thephysical architecture is its body. People who are committed and engaged can and do profoundly andpositively affect productivity, customer service and employee morale.From that invisible architecture is built a strong commitment to teamwork, as employees acceptpersonal responsibility and accountability for their assignments. We know that our attitude and theway we interact with each other strongly impacts our patients’ perception of the Medical Center. Asmuch as we want our staff focused on the patients, we also insist that they be kind to one another,take a personal interest in one another and offer to help each other in whatever way they can. Thesame applies to us, as leaders, as we too must address more than just the workplace needs of ourteam.At Peninsula Regional, we’re not perfect, but we are all striving each day to get as close to perfectas we can be. We do common things uncommonly well, with quality and safety at the heart of it all,and a passion for these standards. But as I like to remind everyone who is kind enough to thank mefor a wonderful experience they’ve had at our hospital-we’re only as strong as our employees, ourteams and our physicians. They remain our greatest asset.Exceptional Healthcare. Exceptional People.Meet Cindy LunsfordIn this edition of HealthFocus we continue our series ofprofiles featuring the executive leadership at PeninsulaRegional Medical Center. In this edition, we meet CindyLunsford, Executive Vice President/Chief Operating Officer.Cindy Lunsford, an Augusta, Georgianative, along with other senior executives, isresponsible for the overall day-to-dayoperation of Peninsula Regional, includingoversight of the clinical and supportfunctions of the Medical Center.All it took was one summer working ina VA hospital for Lunsford to know that acareer in hospital-based medicine wouldbecome her passion. A BS in Nursing, a MS in NursingAdministration and a MBA followed with a personal mission tomake a positive difference in the working environment forpatients and caregivers.With the healthcare industry in a very fluid state, there arenumerous professional challenges every day for healthcareadministrators. “I believe the key to success in the future will bedirectly related to the ability of hospital executives, like me, toestablish effective partnerships with nurses, physicians andother caregivers in an effort to design and implement effectiveand efficient care systems of the future – resulting in theimproved health status of the patients we serve,” said Lunsford.When they can, she and husband Dexter enjoy traveling theDelmarva Peninsula and actually have a well worn Marylandmap where they’ve highlighted all of the roads they’ve traversed.“It’s almost completely filled in,” added Lunsford. “So, I guesswe’ll need to take to exploring the waterways next.”When asked what she likes best about PRMC, Lunsfordwithouthesitation-points out that it’s the Medical Center’shealthcare team that is continuously striving for excellence.“This is an exceptional hospital and medical staff who take veryseriously doing their absolute best to meet the healthcare needsof the region,” she closed.Peggy Naleppa, MS, MBA, Dr. M., FACHEPresident/CEOPeninsula Regional Medical GroupThe Peninsula Regional Medical Group at Peninsula Regional Medical Center offers patients a completenetwork of family medicine and specialty care practices in Maryland, Delaware and Virginia. Please contact theoffice nearest you to learn more or to inquire about becoming a patient.Maryland Family Medicine OfficesBerlin Family Medicine and Berlin Lab10445 Ocean City Boulevard, Unit #1Berlin, MD 21811410-641-4200Ocean Pines Family Medicine10514 Racetrack Road, Unit CBerlin, MD 21811410-641-8585Snow Hill Family Medicine428 West Market StreetSnow Hill, MD 21863410-632-0892Delaware Family Medicine OfficesDagsboro Family Medicine32335 Dupont BoulevardDagsboro, DE 19939302-732-8400Laurel Family Medicine30668 Sussex HighwayLaurel, DE 19956302-875-6550Ocean View Family Medicine35786 Atlantic Avenue, Unit 3Millville, DE 19967302-537-1457Virginia Family Medicine OfficeIsland Family Medicine6295 Teal LaneChincoteague, VA 23336757-336-2200Specialty PracticesHospitalist Program at PRMC100 E. Carroll StreetSalisbury, MD 21801410-543-7536Nanticoke Cancer Care Center atNanticoke Memorial Hospital701 Middleford Rd, Suite 1ASeaford, DE 19973302-628-6289Peninsula Regional GastroenterologyMedicine560 Riverside Drive, Suite A 206Salisbury, MD 21801410-912-5640Peninsula Main Street OccupationalHealth & Urgent Care at Woodbrooke1655 Woodbrooke Drive, Suite 104Salisbury, MD 21804410-548-2700Peninsula Regional CV Surgical at PRMC100 E. Carroll StreetSalisbury, MD 21801410-546-1353Peninsula Regional Neurosurgery540 Snow Hill RoadSalisbury, MD 21804410-860-0084Peninsula Regional Oncology andHematology at PRMC100 E. Carroll StreetSalisbury, MD 21801410-749-1282Peninsula Regional Oncology andHematology in Berlin314 Franklin Avenue, Suite 108Berlin, MD 21811410-641-9962Follow Us on11

Community CalendarFebruary – May 2011HEALTH & WELLNESS PROGRAMSFor information or to pre-register for any of the programsoffered by Peninsula Regional Medical Center, call theEducation Department at 410-543-7126, unless otherwisespecified.BED REST BASKETFor the mom who has been put on bed rest and is unable toattend traditional Childbirth classes. This basket is analternative to those classes. It is filled with books and videoswhich will help prepare parents for their upcoming birth. Thepurchase also includes educational support by the MedicalCenter’s Perinatal Educator.For more information or to obtain a basket,call 410-543-7120.Fee: $50LABOR & DELIVERY, MOTHER/BABY TOURS2nd Wednesday Each Month3rd Thursday Each MonthCall for tour timesTour Line: 410-543-4790BREASTFEEDING CLASSESFebruary 21, March 14 or April 116 PM - 9 PMFee: $35BREASTFEEDING HELPLINE410-543-7199BLS FOR HEALTHCARE PROVIDERSMarch 8 • 5PM – 9:30 PMMay 17 • Noon – 4:30 PMFee: $90CPR–FOR FAMILY AND FRIENDSApril 13 • 4 PM – 7 PMFee: $40DIABETES EDUCATION CLASS SERIESDiabetes Education Program410-543-7061DIABETES SUPPORT GROUPSCall 410-543-7061 for the latest schedule.INSULIN PUMP CLUBCall 410-543-7061 for exact dates and times.PERINATAL INFANT BEREAVEMENT SUPPORT GROUPMeets once monthly410-543-7039NEWBORN CARE 101February 5 or March 5 • 8:30 AM – NoonApril 8 • 6PM – 9:30 PMFee: $40GRANDPARENTING WITH LOVEFebruary 22 or April 12 • 6PM – 8PMFee: $20PREPARATION FOR CHILDBIRTH COURSECall 410-543-7126 for exact dates and times.BIRTHING AGAINFebruary 23 or April 13 • 6PM – 9PMFee: $35BECOMING BIG BROTHERS & BIG SISTERSFebruary 4 • 6 PM – 7:30 PMFee: $20LACTATION CONSULT APPOINTMENTSMothers having breastfeeding difficulties areencouraged to make an appointment.Call 410-543-7199Fee: NoneCHARLES LONG ULMANHEALTH SCIENCES LIBRARYCommunity Health Library Open to the PublicMonday-Friday 8:00 a.m. to 4:00 p.m.410-543-7094FITNESS & EXERCISE COURSESThe following Fitness and Exercise Courses will be offeredfrom February through May 2011 at Peninsula RegionalMedical Center in 6-8 week sessions:Abs on Fire, Women and Weight Training, Indoor Cycling,T'ai Chi, Core Conditioning, Pilates, Yoga and Step AerobicsFor specific dates, times, locations and fees call410-543-7028.Convenient Outpatient Centers& ProgramsBreast Diagnostic Center 410-543-75991-866-9-CANCER (1-866-922-6237)Mammography, ultrasound, biopsy, surgical consultations,education & supportive services.Cardiovascular/PulmonaryRehabilitation 410-543-7026Medically supervised Phase II and III cardiac rehabprograms & Phase IV fitness prevention program.Endoscopy Center 410-543-7040Gastrointestinal and pulmonary endoscopic examsincluding endoscopic ultrasound, capsule endoscopy,heartburn and G.I. diagnostic testing.Gynecologic Oncology Center 410-860-53111-866-9CANCER (1-866-922-6237)Diagnosis, detection and treatment of the primarycancers of the female genital tract.Peninsula Main StreetOccupational Health at Woodbrooke 410-548-2700410-543-71881-800-272-7188Comprehensive and convenient employee medical,diagnostic and wellness programs & services.Physical Medicine & Rehabilitation 410-543-7069Speech-Language pathology services, occupationaltherapy and physical therapy services.Frank B. Hanna Outpatient Center 410-543-7288Lab, x-ray, outpatient surgery & diagnostic procedures.Sleep Center 410-543-7774Comprehensive diagnostic testing for sleep disorders.Women's Prevention &Wellness Services 410-543-7036Health evaluation and treatment, osteoporosis &continence care programs.Wound Center 410-677-66051-866-445-HEAL (4325)Treatment of non-healing wounds, including HyperbaricOxygen Therapy.Community Based Services &ProgramsCancer Exercise Program 410-543-7026A safe and effective exercise program for cancer survivorsor cancer patients currently receiving treatment.Free Guerrieri Heart & Vascular InstitutePreventive Cardiology Screenings• March 9, 2011: 9am-1pm; Walmart Parking lot (Wagner Wellness Van), Cambridge MDCoastal Cardiovascular Checks• March 10, 2011: 8am-3pm; Peninsula Regional Medical Center; Aortic Aneurysm, AbdominalAneurysm, Ankle Brachial Index and Carotid Screenings (Call 410-543-7123 for anappointment)• April 13, 2011: 9am-1pm; Berlin Shopping Center (Wagner Wellness Van); Ankle BrachialIndex (Call 410-543-7123 for an appointment)• April 14, 2011: 9am-1pm; Ocean View Delaware Family Practice; Ankle Brachial Index(Call 410-543-7123 for an appointment)• May 11, 2011: 9am-1pm; Rite Aid Parking Lot (Wagner Wellness Van) Cambridge, MD; AnkleBrachial Index (Call 410-543-7123 for an appointment)• May 12, 2011: 8am-3pm; Peninsula Regional Medical Center; Aortic Aneurysm, AbdominalAneurysm, Ankle Brachial Index and Carotid Screenings (Call 410-543-7123 for anappointment)Free- Coastal Cardiovascular Checks:Blood pressure, body mass index, body fat, weight, height, grip strength and pulse oximetry12Free- Ankle Brachial Index: Lower body circulation checkHEALTH FOCUS is published three times a year by the CommunityRelations Department for the friends and employees of PeninsulaRegional Medical Center, Salisbury, Maryland.Copyright © 2011 HEALTH FOCUS Peninsula Regional, Salisbury,Maryland. All rights reserved.The materials in this issue may not be reproduced in whole or in partwithout the permission of the editor.Peninsula Regional Medical Center100 East Carroll StreetSalisbury, MD 21801-5493410-546-6400www.peninsula.orgCommunity Health Library 410-543-7094Health & wellness information and community resources.Diabetes Education Program 410-543-7061A comprehensive program of group and individualeducational sessions for diabetics and their families.HeartCheck & Women’s Heart Program 410-543-7028Cardiac risk assessment appraisal and healthrecommendations.Lifeline Personal Response Service 410-543-474024-hour response system - Help at the touch of a button.Peninsula Partners 410-543-7170Free Membership Program for 55+.Peggy NaleppaPresident/CEOMurray “Ray” Hoy, EdDChairman, Board of TrusteesEditorRoger A. Follebout, Jr.Director of CommunityRelationsContributing WriterAlissa CarrCommunity Relations/MarketingSpecialistGraphic DesignersBarbara StitcherManager, Print & DistributionDarren WoodGraphic Designer, Print & Distribution12 www.peninsula.org