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VIENNA.THE DIGITAL CITY.ICT Business and Research in ViennaMunicipal Departmentfür EU-Strategy andEconomic Development

ImprintEditors:MA 27 – Municipal Department for EU-Strategy and Economic DevelopmentChristine WanzenböckSchlesingerplatz 2, 1082 ViennaPhone: +43 1 4000/ GmbH, Vienna ( brochure is based on the findings of a survey commissioned by theMunicipal Department 27 (EU-Strategy and Economic Development) on Vienna as an ICT Design:Christian Gallei, www.gallei.atPhotos:Ingo Pertramer, Chili Gallei, Gebhart/, Toksave, Bernhard Schmid, ninanuri,Bernd Euring, Mobilkom Austria, Ingo Wessely, TU Wien, TTTech AG, FTW, Media Quarter Marx,Otto Bock, Hauswirth, Ingo Wessely, Manfred Seidl, VRVis, ViennaGIS ® , MuseumsquartierProduction:Lindenau Productions GmbH, www.lindenauproductions.atThis brochure may contain leaflets on further related topics in the pocket on the cover page.If missing, please contact:© 2009 Municipal Department of Vienna


Dear Readers,You have probably heard of Vienna, and you may have already been there.Vienna: famed city of music and cultural metropolis at the heart of Europe.Vienna is among the top-ranked cities worldwide in terms of quality of life.But Vienna has even more to offer.Vienna is a vibrant business location, a hub between East and West, host toone of the three international UN headquarters, and one of Europe’s hottestspots in terms of creative industries and digital technologies.Renate BraunerVice Mayor and DeputyGovernorExecutive City Councillor ofFinances, Economic Affairsand Vienna Public Enterprisesof the City of ViennaThis brochure should give you an overview of Vienna’s assets in the world ofinformation and communication technologies. The city is proud of its excellentbroadband infrastructure and its highly ranked e-government services.It enjoys global renown in the area of electronic music. It boasts numerousenterprises, both large and small, developing high-tech products and servicesand exporting them to markets all over the world. It also has excellentschools and universities whose achievements play a role in the current andfuture place of Vienna among the most prosperous cities in Europe.Vienna’s municipal administration has introduced a wide range of supportmeasures to foster the city’s transition into the information age, including thegroundbreaking digitalization of the administration itself; the implementationof fiber to the home (FTTH); financial support of the industry; and theestablishment of networks to aid research and business in collaboration andinternationalization.The business and research agencies of the City of Vienna – the ViennaBusiness Agency or VBA (, Vienna IT Enterprises or VITE ( the Center for Innovation and Technology ( - will be at yourservice if you are interested in moving your business to Vienna or in cooperatingwith a Viennese company or university.I wish you much success in all your business ventures and look forward toseeing you in Vienna soon.YoursRenate BraunerSeite 2

Dear Readers,The ICT industry is booming all over the world – and in Vienna, too. Thisbrochure describes the findings of a study on Vienna as an ICT location. Itwas carried out in 2007 and commissioned by the Municipal Department forEU-Strategy and Economic Development( study shows that the added value of Vienna’s ICT industry is six timeshigher than that of Vienna’s traditional mainstay, the tourism industry. In2006, the combined gross revenue of approximately 5,500 companies, fromsmall enterprises to multinational corporations, amounted to approximately€ 20 billion. Thus the ICT industry is one of the pillars of the city’s wealth.Thanks to its location at the heart of Europe, Vienna is a very internationalcity and functions as a hub for the Central and Eastern European countries.It excels in terms of quality of life. It has extremely high standards in educationand vocational training.Bernhard SchmidProject ManagerVienna IT Enterprises (VITE) /Vienna Business Agency (VBA)Austria is a pioneer in investing and working in new markets. Austria is thebiggest investor in Bulgaria, Croatia and Slovenia, and ranks among the topthree in several other countries of the region such as the Czech Republic,Hungary and Slovakia. Most of these activities originate in Vienna, where themajority of the big industry players are found. This setting is also an incubatorfor young and innovative start ups and it sets standards for the city’sfuture as an important ICT location.As a business, it is worth your while to enter into cooperation with IT companieslocated in Vienna. And the benefits of founding or relocating a businessin this attractive city are also worth considering. We would be happy toprovide assistance in all matters related to doing business in Vienna.YoursBernhard SchmidSeite 3

INTRODUCTIONVienna: The Sound of High-TechVienna: The Sound of High-TechVienna is already world famous for its cultural heritage and classical music.In the past decades it has also become one of Europe’s leading conventioncities. But an even more recent development involves the city’s booming digitalindustry. Its added value for the municipality is six times greater thanthat of the tourism industry. Vienna is the biggest ICT hub for Central andEastern Europe and is one of the region’s main ICT-related research locations.This standing has been achieved in part due to the City of Vienna’s forwardlooking,headline strategy for research and technological development: “Wiendenkt Zukunft,” or “Vienna Looks to the Future”(>>> The following pages will provide an overview of Vienna and its ICT industry.Gross turnover of the Vienna ICT industry grew to more than € 24 billion in2007, 30% of which was in export. Nearly 60% of all export revenues camefrom the new EU member states and Eastern European countries. NumerousICT multinationals and Austrian companies manage their CEE operationsfrom Vienna. The city hosts important subsidiaries of Siemens, Philips,Alcatel, SAP and more.Vienna’s highlights include digital image processing and computer vision,embedded systems, e-government, quantum computing, speech processing,traffic telematics and the vast area of creative industries.Vienna houses all institutions of Austria’s federal government. And Austriaconsistently scores among the top countries in European e-government rankings,an accomplishment which has a lot to do with the efforts undertaken bythe city of Vienna itself.For example, there are the numerous activities of the city’s public fundingbodies, the Vienna Business Agency (VBA) and its Center for Technologyand Innovation (ZIT); its platforms for ICT and the creative industries, VITEand departure, respectively; and also the Vienna Science and TechnologyFund (WWTF).Vienna is also the setting for Europe’s most competitive mobile communicationsmarket. As one spokesperson for Alcatel Lucent Austria, the Austriansubsidiary of the French ICT giant, claims, “if you can make it in Vienna, youcan make it anywhere.”Seite 4

CONTENTVienna: The Basics 7Export and Foreign Markets 11Quantum Computing 15Semiconductors 16Near Field Communication 17Embedded Systems 19RFID 20Mobile Telephony & Computing 21Semantic Systems 23Speech Processing 24Computer Vision 25Artificial Intelligence 27Metrology/Sensorics, Simulation,Optimization and Forecasting 28Geographic Information Systems 29Traffic Telematics & Road Pricing 31E-Government & E-Health 32Digital Culture 35ICT Addresses and Contacts 39Seite 5

VIENNA: THE BASICSA Traditional Face with a High-Tech HeartA Traditional Face with a High-Tech HeartVienna ( is the capital of Austria and a federal republic at theheart of Europe. Historically, geographically and economically, the city haslong been Europe’s leading hub for doing business in Central and EasternEurope and beyond. The international information and communication industriesin particular have selected Vienna as their Central European center.With around 1.8 million inhabitants, Vienna is the third-largest universitylocation in the German-speaking realm and ranks among the top three citiesworldwide in terms of quality of life and public safety.Vienna’s municipal administration is one of Europe’s most efficient. It is alsoranked among the cities with the highest density of broadband access.Thanks to the Vienna International Airport ( it boasts thehighest number of flights to Central and Eastern Europe as well as CentralAsia. To top it off, it also has an excellent public transportation network( the capital of Austria, Vienna profits from the country’s high productivity,low unemployment rate, low inflation rate, and extremely low strike rate( Among international cities, Vienna has one ofthe very lowest levels of corruption.Vienna has an excellent educational infrastructure on all levels. It is home toaround 20 international schools where students are taught in as many languages,from Arabic, Czech, English, French, German, Japanese, Russian toSwedish.Innovative companies based in Vienna profit from an extensive public fundingsystem for start ups, research and development and a wide range of othersupport measures.Although Vienna is a historic city with imperial grandeur, it has an exceedinglymodern infrastructure which accommodates a constantly growingindustry. The Vienna property market continued its positive development in2007, when new letting reached a record high of 385,000 m 2 and the propertyinvestment market saw a record volume of € 2.8 billion. The high level ofoccupancy is mainly due to relocations, with many companies moving intomodern, more efficient office space, such as the projects Donau City(, Business Park Vienna ( and TownTown( At the same time, Vienna’s office space rental rates are amongthe most affordable in Europe.Brigitte Ederer,CEO Siemens AustriaBrigitte Ederer studied economicsand worked forAustria’s Chamber of Labour,was Member of Parliament,chaired several parliamentarycommittees, was Minister ofState for European Integrationand Development Cooperationand later Minister of State forEuropean Affairs, SecretaryGeneral of Austria’s SocialDemocratic Party, thenExecutive City Councillor forFinance, Economic Affairs andthe Public Enterprisesof the City of Vienna and, in2005, became Chief ExecutiveOfficer of Siemens AG Austria.Today, Brigitte Ederer is CEOof Siemens Austria and of thecompany’s CEE cluster consistingof 17 countries inCentral and Eastern Europe.Siemens Austria is also theheadquarters of Siemens’program and softwaredevelopment division PSE.The high-tech district DonauCity, one of many tech hotspots in Vienna.In the foreground, the city’smore traditional silhouette.Seite 7

VIENNA: THE BASICSEducation & Vocational TrainingEducation & Vocational Training:Excellent Skills for a Sound EconomyA survey by Austria’s major economic research institute WIFO reveals thatmultinationals located in Vienna name two main criteria for their decision tocome to and remain in Vienna: the availability of a qualified workforce andthe high level of school education. These two factors are obviously interrelated.Austria’s school system – and particularly Vienna’s, where the density andvariety of schools is the highest – has two main advantages for high-techindustries:nnThe dual vocational training system ( requiresvocational students (usually at the age of fifteen, when mandatoryschooling ends) to apply for an appropriate job at a certified company.Employing vocational students obliges companies to fulfill demanding criteria;altogether, this results in a high educational level. Austria’s apprenticesare ranked at the very top in annual international vocational contests,such as the WorldSkills international 2007 ( in Japan, whereAustria won two gold, one silver and one bronze medal and 19 awards forexcellence. Overall, Austria is ranked number two in Europe, just afterSwitzerland.The Höhere Technische Lehranstalt HTL ( is a secondarytechnical high school system that has earned the respect of the industry.Students graduate at the age of 19 and are frequently rated equal touniversity graduates on the basis of their practical skills. One of the mostesteemed schools for informatics and management is Vienna’s HTLSpengergasse ( with its approximately 1,300 students.Companies like Siemens, Philips, Telekom Austria, Kapsch, but also small andmedium-sized ICT companies literally line up on graduation day to employapprentices and HTL graduates.Vienna’s leading schools for academic education in informatics and ICT arethe Vienna University of Technology ( and Vienna University( Vienna’s University of Economics and Business Administration( offers studies in business informatics; a number of universitiesof applied sciences, called “Fachhochschulen” in German (, offera wide variety of special ICT-related subjects.The 2007 World Competitiveness Yearbook ranks Austrian skilled labor, productivityand management competence as top in the area of employee motivationand corporate training and second place worldwide overall( 8

VIENNA: THE BASICSNetworks & PlatformsNetworks & PlatformsThe ICT industry is one of the best networked sectors, and Vienna offers arich variety of initiatives and associations to foster and support ICT businesses,in particular for the more than 70,000 small and medium-sized businesses.VITE, or Vienna IT Enterprises ( is a network for ICT companies,entrepreneurs and research organizations supporting its members in marketing,export, internationalization, EU projects, legal matters and a range ofother issues. Several times each year VITE organizes presentations abroadand has so far visited Belgrade, Brussels, Bucharest, Kiev and Moscow. Theplatform was founded in 2004 by the VBA, or Vienna Business Agency( which is Vienna’s major funding and investment institution and ajoint venture of the City of Vienna and the Austrian Federal EconomicChamber ( its Center for Innovation and Technology, or ZIT ( the VBA alsoorganizes regular ICT-related calls for tenders in which companies andorganizations compete for funding opportunities. This healthy competitionhas helped a growing number of companies to develop innovative and potentiallylucrative products and services ( VITE delegation at theEuropean Parliament inBrussels after a presentationof Vienna’s ICT researchagenda in April 2008.In Austria, membership in the Federal Economic Chamber is mandatory forevery registered company. The Chamber offers service platforms for eachindustry. UBIT ( is the Chamber’s ICT association, and the Viennachapter is the biggest in Austria. UBIT is involved in issues such as salarynegotiations and employment regulations and acts as a lobby for its members.Vienna is also the home of the Austrian Computer Society, or OCG ( just over 1,000 members. The OCG is a more scientifically-oriented platform,organizing national and international ICT conferences such as theannual E-Gov Days ( and its sister event in the Czech Republic( electronics industry networks via its platform FEEI ( Internetproviders lobby and share know-how within the ISPA ( As well,there are a number of smaller specialized associations for multimedia, broadband,mobile communications, gaming and others, so that each particularinterest enjoys representation.Seite 9

EXPORT AND FOREIGN MARKETSSmall is Beautiful, Smart – and Highly InternationalSmall is Beautiful, Smart – and Highly InternationalAustria is a small but smart market. And Vienna’s high-tech industry is clearlyoriented to the global market. Most of the major ICT multinationals locatedin and around the city also oversee the neighboring countries, primarily inCentral and Eastern Europe, but in some cases Germany, Switzerland or evenall of Europe, the Middle East and Africa.Siemens ( runs its biggest foreign subsidiary in Vienna, which issimultaneously the regional headquarters for 17 countries in Central andEastern Europe. It is also the company’s central hub for its program and softwaredevelopment division PSE. Siemens Austria CEO Brigitte Ederer hasbeen quoted as saying, “I have daily contact with colleagues all around theworld, which is essential because we pass on know-how to manage complexprojects. This expertise enables them to represent Siemens in a very positivemanner. This is also the way we find solutions for our customers.”(Leaders’ Magazine, July 2008, global ERP software producer SAP ( runs its entire CEEbusiness from Vienna. The Vienna headquarters also manage the company’sservice helpdesk and several other European divisions.Nearly 98% of its production is destined for export: Philips Austria(, based in Vienna, has a long tradition of introducing new technologieswhich then spread across the globe, from VHS VCR, to audio cassette,the CD and beyond. More recently, Philips Austria has been responsiblefor the company’s speech processing and RFID semiconductor developmentunits, which have been meanwhile sold to the Vienna subsidiaries of NXPsemiconductors ( and Nuance Communications ( Vienna has also located its international headquarters for mobile soundsolutions in Vienna and manages the NXP China unit from here.Boris Nemsic,CEO Telekom Austria GroupBoris Nemsic earned hisdegree as an electricalengineer at the SarajevoTechnical University in 1980.In 1990 he was awarded adoctorate from the ViennaUniversity of Technology,where he was also employedfrom 1988 to 1990 as ascientific assistant at theInstitute for Communicationsand Radio-FrequencyEngineering. In 1997 BorisNemsic was hired byMobilkom Austria as departmenthead for network planning.Today he is ChiefExecutive Officer (CEO) of theTelekom Austria Group and ofmobilkom austria AG.In 2007, NXP and Sony founded Moversa (, a joint venture thatwill drive global adoption of contactless smart card applications in mobilephones using Near Field Communication (NFC). Moversa is headquartered inVienna.Alcatel Lucent ( in Vienna is home to the company’s top technologyscouts. Their long term partner Thales ( supplies railsignaling solutions to many European countries.Since 2002, Samsung Electronics Austria ( has been handlingthe markets in Austria, Albania, Bosnia, Bulgaria, Croatia, Macedonia,Montenegro, Romania, Serbia, Slovenia and Switzerland.T-Systems Austria ( is the international competence center forSAP-based hospital solutions of T-Systems International. The division calledService Line Health has developed a fully-integrated clinical information system,, together with GSD Berlin, which has been implemented inmore than 240 locations worldwide.Scientific Games International ( develop lottery software,e-business solutions and financial transaction applications for banks,credit card companies and clearing houses in Vienna for Europe, the MiddleEast and Africa.Seite 11

EXPORT AND FOREIGN MARKETSSmall is Beautiful, Smart – and Highly InternationalAfter buying IBM’s PC business, Chinese hardware giant Lenovo ( its headquarters for Europe, the Middle East and Africa inVienna.Maxbill ( opened its first office abroad in Vienna after winningthe race for real-time online billing for mobile providers. This competitionwas observed very closely as Austria is said to be the toughest market for thecell phone business. Maxbill Vienna also supports customers in Western andSouth Eastern Europe.Vienna’s culture districtMuseumsquartier, home ofnumerous museums as wellas of Quartier 21, a home basefor digital culture and artbetween reality and virtuality.www.mqw.atBack in 1976, Hewlett Packard ( was among the first ICTmultinationals to acquaint itself with Vienna’s very special advantages. HPcurrently has a vice president and several divisions responsible for EasternEurope, the Middle East and Africa located here.There are countless other success stories given that more than a hundred ICTcompanies run their CEE business from Vienna.Seite 12

EXPORT AND FOREIGN MARKETSActivities and Investments WorldwideActivities and Investments WorldwideAlthough Vienna’s focus is on Central and Eastern Europe, its activities andinfluence range far beyond Europe. More than 300 multinational and localcompanies export to or invest in foreign markets worldwide. Vienna’s biggestICT exporter is the local Siemens subsidiary ( and the biggestinvestor in the South Eastern European region is the Telekom Austria Group( with its mobile communications segment. The companyhas developed into a mid-sized European player, having acquired or built upa range of mobile phone companies in Slovenia, Croatia, Serbia, Macedonia,Bulgaria, Belarus and Liechtenstein. The Telekom Austria Group has around17,000 employees. More than 2.3 million fixed line customers and 17 millionmobile customers place their trust in its products and services. The companyalso runs a fibre-optic high-speed network called JetStream which reachesfrom London to Sofia.One of Vienna’s oldest telecom companies, Kapsch AG (, specializesin road pricing solutions and has equipped more than 140 road networksin 30 countries in Europe, Latin America, Oceania, the Pacific Rim and Africa.It is currently testing systems in the USA. The company runs subsidiaries in18 countries.Smart card and banking automation specialist BGS Smartcard Systems( is mainly active in Central and Southeast Asia and Indiaand has delivered smart card systems for entire cities in Russia. A wide rangeof other companies run subsidiaries in or export to numerous destinationsworldwide, like control center solutions expert Frequentis (,which is particularly active in Southeast Asian countries. TTTech( is one of the world’s most renowned producers of time-triggeredsystems for the automotive and aviation industries. Altova ( isranked among the world’s top developers of XML applications; the USA is thesource of most of its turnover.S&T AG ( is one of Austria’s biggest system integrators; its principalmarket extends from Russia to Romania, where the company is the marketleader. AT&S AG (, which has commenced production on its two newpremises in China, is Europe’s number one in printed circuit boards, supplying,among others, Nokia and Canada’s smart phone manufacturer Researchin Motion, best known for the BlackBerry. KeyMile AG ( is currentlydeveloping access solutions for the telecommunications industry andboasts customers in more than 100 countries. Telecoms infrastructure is alsothe main business of the Austrian branch of Hungarian HTCC, formerly MTCAG, which brought a 12,500 kilometer optical network across Central andEastern Europe to the merger, making HTCC one of the most important playersin the region.Seite 13

QUANTUM COMPUTINGWorldwide LeadershipQuantum Computing: Worldwide LeadershipQuantum Physics is pretty heavy stuff – even for insiders. In Vienna, QuantumPhysics has been popularized thanks to the activities of the Institute forQuantum Optics and Quantum Information, IQOQI ( The head of its Vienna division, Anton Zeilinger, is one of theworld’s leading researchers in the field. IQOQI was co-founded by theAustrian Academy of Sciences ( and the University of Vienna. Intandem with other institutes and enterprises, IQOQI collaborates with thesmart systems division of Austria’s largest research organization, AustrianResearch Centers ARCS, on quantum cryptography and related issues (formore, go to renowned Seed Magazine writes:The theory (of Quantum Mechanics) implies that when we measure particles andatoms, at least one of two long-held physical principles is untenable: Distant events donot affect one other, and properties we wish to observe exist before our measurements.One of these, locality or realism, must be fundamentally incorrect.For more than 70 years, innumerable physicists have tried to disentangle the meaningof quantum mechanics through debate. Now Zeilinger and his collaborators have performeda series of experiments that, while neatly agreeing with the theory’s predictions,are reinvigorating these historical dialogues. In Vienna experiments are testing whetherquantum mechanics permits a fundamental physical reality. A new way of understandingan already powerful theory is beginning to take shape, one that could changethe way we understand the world around us.This past January (2008), Zeilinger became the first ever recipient of the Isaac NewtonMedal for his pioneering contributions to physics as the head of one of the most successfulquantum optics groups in the world. *In October 2008, Siemens IT Solutions and Services (SIS PSE) in Vienna( and Austrian Research Centers ARCS presented the world’sfirst tap-proof communication network using quantum physics within theEuropean SECOQC project ( It is the first commercial applicationand the result of many years of outstanding research by Zeilinger’s instituteand many other groups in Europe.Anton Zeilinger, head of theVienna division of the Institutefor Quantum Optics andQuantum Information (IQOQI)of the Austrian Academy ofSciences.In the 1970s, Anton Zeilingerstarted his work on the foundationsof quantum mechanics.Since then, Zeilinger hasperformed many experimentswith entangled photons, includingquantum teleportation,quantum cryptography, allopticalone-way quantumcomputation and a number ofquantum gates.Thus far, the most importantstages in the career of AntonZeilinger include the ViennaUniversity of Technology,M.I.T., the Technical Universityof Munich, the University ofInnsbruck, the Collége deFrance, the University ofVienna and the AustrianAcademy of Sciences.The vision of SECOQC is to provide European citizens, companies and institutionswith a tool that allows them to confront the threats of future interceptiontechnologies, thus creating significant competitive advantages for theEuropean economy.SECOQC will provide the basis for long-range high-security communicationin a network regime that combines the entirely novel technology of quantumkey distribution with solutions from traditional computer science, networkdesign and cryptography.The project SECOQC aims at evolving quantum cryptography into an instrumentthat can be operated in a commercial environment. Seven of the 40 projectpartners are from Austria, and five of these are from Vienna.*) This is a reprint of part ofan article that originallyappeared in Seed magazine,Volume 2, Issue 16, June2008. Included hereby permission.Seite 15

SEMICONDUCTORSNanostructures and Atom ChipsSemiconductors: Nanostructures and Atom ChipsAustria has a very interesting semiconductor “landscape” and Vienna itselfcan boast several highlights in both R&D and commerce. In addition to theabove-mentioned NXP Semiconductors (, OnDemand Microelectronics( is another successful young enterprise based inVienna’s high-tech district Donau City. Founded in 2003 as a spin-off fromAnalog Devices, OnDemand Microelectronics is a venture capital-backed fablesssemiconductor company with offices in Palo Alto, Austin, and Bangalore.The mission of the company from its inception has been to provide programmablehigh-performance video and imaging solutions based on a novel andscalable processor architecture.IMS Nanofabrication AG ( is a technology innovator and providerfor nanotechnology industries. Thanks to their extensive know-how incharged particle systems, they can offer solutions for the direct transfer ofcustom design patterns to resist or to generate “resist-less” two- and threedimensionalsurface modifications with features below 10 nanometers. IMShas started a joint project with the Vienna University of Technology to developa new type of semiconductor production by creating nano-stamps as traditionalproduction patterns which cannot be further miniaturized.Jörg Schmiedmayer isworking on revolutionary newdevelopments in microstructureswhich will eventually leadto completely new computerarchitectures.The Vienna University of Technology plays an important role in semiconductorresearch. One example: the Atom Chip Group ( of semiconductor“guru” Jörg Schmiedmayer, which is working on revolutionary newdevelopments in microstructures which will eventually lead to completelynew computer architectures.Atom chips are microfabricated, integrated devices in which electric, magneticand optical fields can confine, control and manipulate cold atoms. Throughminiaturization, atom chips offer a versatile new technology for implementingmodern ideas in quantum optics, quantum measurement and quantuminformation processing. Over the last five years, there has been spectacularprogress in preparing and manipulating the quantum states of atom cloudson chips. The next major challenge is manipulating single atoms, allowingthem to have controlled collisions and coupling them to single photons inoptical microcavities. This emerging technology will lead to new quantumdevices and ultimately to quantum information processing on a chip.Seite 16

NEAR FIELD COMMUNICATIONA Technology Developed in ViennaNear Field Communication: A Technology Developed in ViennaAustria has a remarkable history of pioneering developments but also of rapidlyadopting new technologies. Austria was the first country in Europe tohave an independent, interbank automatic teller machine system availablearound the clock; one of the first countries to introduce the electronic wallet,mobile payment, and commercial UMTS; it tested the first Voice over IP applications;and has introduced ENUM. Most of these break-through developmentshappened first in Vienna, normally within the framework of joint projectsbetween universities and companies such as Alcatel, Siemens, Ericssonor Kapsch. Vienna was where the music cassette and the VHS system, the CDand more recently, Near Field Communication got their start.>>> Near Field Communication for Mobile ApplicationsIn September 2007 Mobilkom Austria, Telekom Austria Group’s mobile subsidiary,launched the world’s largest and most comprehensive commercialpackage of Near Field Communication (NFC) services in Austria in cooperationwith its partners NXP Semiconductors, Nokia, Austrian Federal Railways(ÖBB) and Wiener Linien, Vienna’s main public transportation operator. NFC,developed in Austria by NXP (formerly Philips Semiconductors) and Sony,facilitates short-range communication between electronic devices via a fastand easy wireless connection.Meanwhile ÖBB and Wiener Linien have introduced NFC ticketing in dailyoperations. Mobile phone tickets and SMS tickets were already extremelypopular with public transportation passengers before NFC. Now, NFC offerscustomers another new and safe opportunity to purchase public transporttickets. Passengers hold their mobile phones to an NFC touchpoint locateddirectly on the platform, then enter the desired destination and send off thetext; seconds later, the ticket arrives on the mobile phone.NFC solutions have now been implemented all around Vienna for publictransport tickets, food and beverage vending machines, lottery games, ringtonesand railway vouchers ( NFC developments have also originated in the e-health divisionof Austrian Research Centers ARCS: a cell phone based on touch-freeapplications for the telemonitoring of health data for patients who are notable to type in data on a cell phone keyboard. Data is transmitted to thecell phone by moving the phone close to another device, for example a bloodpressure gauge. This product was awarded the Frost & Sullivan Excellencein Research Award in 2007 and was presented at the 2008 eHealthconference ( ticketing at a Viennesepublic transport stop.Seite 17

EMBEDDED SYSTEMSElectronic Hearts for Cars, Trains and PlanesEmbedded Systems: Electronic Hearts for Cars, Trains and PlanesEmbedded systems are computing units for all kinds of devices. In Vienna,companies have developed cutting-edge expertise in areas such as applicationsfor the automotive and aviation industries and in particular in the areaof Time-Triggered Protocols, for smart card technologies, RFID tags, wirelesshome networks and much more.Embedded systems have not only become a vital segment in Vienna’s R&Dlandscape but have also been turned into viable commercial products. Forthis reason, several public organizations have created Embase, an onlinedatabase monitoring Austrian and international companies and researchorganizations developing embedded systems ( pioneering company in the field of embedded systems is Vienna-basedTTTech, a spin-off of the Vienna University of Technology. TTTech( produces embedded applications for the aviation and car manufacturingindustries based on so-called Time-Triggered Protocols, i.e. systemsthat must work immediately and reliably, no matter what the circumstances.Embedded systems are among the wide range of publicly-funded technologydevelopments supported by Austria’s Federal Ministry for Traffic, Innovation,and Technology (BMVIT) within the framework of the “FIT IT” program( From 2002 to 2006, the program financed 35 projects related toembedded systems development; more projects are in the pipeline.One of the projects is the Wireless Cargo Monitoring System or WCMS(, involving, among others, the Vienna University ofTechnology and RailCargo Austria, the federal railway’s cargo division. It hasbeen dedicated to developing an Internet-based monitoring system thatwould generate its own energy supply, measure precisely all kinds of movementsand vibrations, withstand harsh environmental conditions and remainreliably online.One of the project partners is Bluetechnix (, typical of the largenumber of highly innovative ICT SMBs based in Vienna. This company offersa set of tiny core modules for certain special microprocessor families andoutstanding development boards for rapid prototyping; these help developersand system engineers to quickly design their products. Intended for prototypesas well as small and medium volume products, Bluetechnix Tinyboardssave on development costs, reduce risk significantly, and enable incredibleperformance in a tiny space.Hermann Kopetz, founder ofTTTech AG and professor atthe Vienna University ofTechnology.Hermann Kopetz was a managerof a computer processcontrol department at VoestAlpine in Linz, Austria, beforejoining the Technical Universityof Berlin as a professorfor Computer Process Controlin 1978. Since 1982 he hasbeen professor for Real-TimeSystems at the Vienna Universityof Technology. In 1993 hewas offered a position asDirector of the Max PlanckInstitute in Saarbrücken,Germany. During the last fewyears, Dr. Kopetz has been avisiting professor at the Universityof California in Irvineand Santa Barbara. Dr. Kopetz’research interests focus on theintersection of real-time systems,fault-tolerant systems,and distributed systems. He isthe chief architect of the Time-Triggered Protocol (TTP) fordistributed fault-tolerant realtimesystems. He is the founderof TTTech AG, which producesembedded systems forthe car and aviation industries;it numbers Audi and Boeingamong its customers.In addition to OEM modules, Bluetechnix offers custom design services anddevelopment assistance. Bluetechnix has more than 400 customers in over 50countries on five continents.Seite 19

RFIDIdentification and Logistics, from Convention to HospitalRFID: Identification and Logistics, from Convention to HospitalRadio Frequency Identification plays a major role in several fields of application,including identification and access, communications and logistics. Thetechnology is particularly useful when it comes to large numbers of personsor objects to be identified. Vienna’s main public library has equipped itsapprox. 1,500,000 books, magazines and CDs with RFID tags which enableusers to handle lending and returning the media themselves. The system preventstheft and loss and allows library staff to dedicate themselves to assistingvisitors instead of inventory control. Every day, approximately 12,000objects are either lent or returned (’s main public libraryhas equipped itsapprox. 1,500,000 books,magazines and CDs with RFIDtags which enable users tohandle lending and returningthe media themselves.Vienna’s General Hospital, the AKH, has upgraded its materials logistics systemto RFID control. Each day, around 800 containers equipped with weatherand chemical-proof RFID chips automatically distribute food, clothing andmedication to various departments. The tags assist in inventory control – alsoduring surgery – and enable the monitoring of the highly-sensitive supplychain of blood bags. The system originated with Siemens and was developedby the Vienna-based SIS PSE division, which is responsible for new Siemensdevelopments worldwide ( is one of the world’s leading convention locations and hosts a rangeof large gatherings such as the European Radiologists’ Congress with about15,000 participants. Handling identification, access and other types of information– such as which visitors visited which workshops – is quite a challenge,but one mastered by the two companies installing the Auto ID solution:Webges (, a highly-experienced, internationally-recognized conferencesolutions provider, and Datatronic (, a producer ofinnovative RFID solutions.Research on Auto ID systems is carried out by institutes of higher learningsuch as the Institute of Communications and Radio-Frequency Engineering(INTHFT) at the Vienna University of Technology, one of the largest departmentsof the Faculty of Electrical Engineering and Information( Researchers at the institute’s Christian Doppler PilotLaboratory for Design Methodology of Signal Processing Algorithms came inat second place at the 2008 EEEfCOM (Electrical and Electronic Engineeringfor Communication) Innovation Award in Berlin for their new universalRFID test system. For the first time ever, this system enables testers tocompare all RFID standards independent of their technological background( 20

MOBILE TELEPHONY & COMPUTINGEurope’s Champion in Wireless 3 rd Generation InternetMobile Telephony & Computing: Europe’s Championin Wireless 3 rd Generation InternetMobile computing is a consumer-driven industry, and the Viennese havealready integrated a wide range of mobile offerings into their daily lives. ASIM card penetration rate of 120% offers providers ideal opportunities toexpand their services. While fixed line telephony is stagnating and wiredbroadband access is growing at a slower rate than in Denmark or Switzerland,Austria, and in particular Vienna, is Europe’s leader in wireless thirdgenerationInternet. Thirty percent of all broadband Internet connections arewireless, versus 6% in Switzerland and 2% in Germany. The boom has beencaused by Europe’s fiercest competition on tariffs, which has resulted in oneof the lowest price levels in Europe – but also in the rapid introduction of newservices. Some global telecoms such as Nokia and Alcatel consider Vienna tobe the ideal test market and/or battleground, as do other specialists, such asthose active in real-time online billing. Thus both mobile telephony andmobile broadband Internet have become part of Vienna’s attractive infrastructurefor consumers as well as for businesses.Today, the Viennese use cell phones for booking tram and train tickets, payingparking meters, buying drinks, paying taxi fares and finding their wayaround thanks to navigation systems. They also use their cell phones foronline games and digital home control features for heating or surveillance.Companies are trading in their fixed line switchboards for mobile alternativesand are using mobile Voice over IP solutions for communication withtheir offices abroad. Near Field Communication has introduced additionaloptions, including a growing range of industrial logistics applications as wellas mobile e-health diagnostics. Most of Vienna’s home care organizationshave switched from handwritten documentation to smart phone solutionswhich combine field service applications with mobile e-healthcare. And eversince the European Soccer Championships took place in Austria andSwitzerland in June 2008, mobile TV has been available.Mobile communication has also become crucial for public safety: starting in2004, Alcatel Lucent Austria ( and Motorola ( been successively implementing a unified national trunked radio networkfor all public safety and emergency organizations called DigitalfunkBOS-Austria. The system is managed by a joint venture of the two companiescalled Tetron ( It is based on the TETRA standard and is the mostadvanced digital emergency network in Europe. Its most challenging task sofar involved the European Soccer Championships in June 2008.Most of the products and services in use were developed in Austria. TelekomAustria and other providers have their own in-house research divisions andcooperate closely with major global telecoms such as Nokia (,Alcatel Lucent or Kapsch (, but also with new start ups such asSymena (, a company producing software for intelligent antennaswhich track the increasing density of mobile communication. The ViennaUniversity of Technology (, the telecom research center FTW( and Austrian Research Centers ARCS ( have played andcontinue to play a major role in Austria’s mobile communications boom andhave been the mainspring of several developments that have had their premierein Vienna, such as UMTS, NFC and Voice over IP.Seite 21

SEMANTIC SYSTEMSWhen Letters Become WordsSemantic Systems: When Letters Become WordsSemantic technologies have gained in importance in tandem with the growingrelevance of search machines as well as all other applications dealingwith the understanding of contexts (“online market intelligence”). Vienna isthe center for numerous activities in Austria and beyond: Vienna hosts theSTI International (, a semantic technologies network closely cooperatingwith the University of Innsbruck (, a leading institutein the wider field, and around 30 universities, research institutes and companiesworldwide. STI International’s area coordinator Dr. Rudi Studer (AIFB,University of Karlsruhe), explains STI International as follows:The main objective of STI International is to advance the definition, development andoutreach of scientific foundations as well as methods and tools required for the takeupof semantic technologies at corporate and public level.As an organization which brings together a critical mass of leading institutions in theSemantic Technology field, STI International provides the ideal environment for exploitingthe synergies between individual research initiatives across the world, thus ensuringfurther achievements and their transfer to industry. Overall, STI International willshape the landscape for research in semantic technologies.One of the main projects of STI International is the Standardization &Reference Architecture Service, which coordinates the joint standardizationstrategy for STI International’s research efforts and the development of referencearchitectures for semantic technologies. The aim is to strengthen theimpact of STI International research by fostering the admission by acknowledgedstandardization bodies, and to support the software development inassociated research projects by providing open and generic reference architecturesfor semantic technologies.Commercial exploitation of semantic technologies is already taking place incompanies such as Lixto a spin-off company of Vienna University ofTechnology (; Prolytic (, a spin-off of Vienna’s Universityof Economics; Matrixware (, working on enablingsemantic search for patent literature; UMA (, which is developingspecial search solutions for individual clients; and the Semantic WebCompany ( which is also running the Semantic Web School, arecently-founded institute that has already made a name for itself. One oftheir partners is Services (, a developer of a contentmanagement system based on semantic technologies.Georg Gottlob is Chairman ofthe Scientific Advisory Boardof Lixto GmbH.Georg Gottlob, currentlyAdjunct Professor ofComputer Science at ViennaUniversity of Technologyand Professor of ComputerScience at Oxford University,has been a guest speakerat many internationalconferences. He received theWittgenstein Award from theAustrian National ScienceFund, was elected Memberof the Austrian Academy ofSciences, is holder of a RoyalSociety Research Merit Awardand Fellow of the ACM.He chaired the ProgramCommittees of ACM PODS2000 (ACM Conference onPrinciples of DatabaseSystems) and of IJCAI 2003(International Joint Conferenceon Artificial Intelligence). He isa co-founder of Lixto.Projects developing semantic systems are also supported by the “FIT IT”funding program ( initiated by Austria’s Federal Ministry for Traffic,Innovation, and Technology (BMVIT).Seite 23

SPEECH PROCESSINGHow Vienna Makes Machines SmarterSpeech Processing: How Vienna Makes Machines SmarterLanguage is essential to the character of Vienna. The city’s natives speak arich and distinctive local dialect, yet the metropolis is home to some of themost renowned theaters and stages in the German-speaking realm where“Hochdeutsch,” or High German, is spoken. This ambiguous bilingualism is anendless source of creativity in the city. Thus it is fitting that speech recognitionand processing have become keywords in Philips Vienna’s long traditionof application development, as well as at Alcatel; both divisions have nowbeen outsourced to subsidiaries of Nuance and Sonorys( and of Europe’s most outstanding SMEs in this field is the Vienna-based SailLabs (, a member of Vienna’s speech processing clusterCOAST ( Sail Labs produce high-end speech recognition productsthat can among other things automate the process of indexing live news feedsand multimedia archives in real time.COAST has nine members, including audio content processor and analyzerNOA Audio Solutions ( and Vienna’s renowned AustrianResearch Institute for Artificial Intelligence, or OFAI ( Along withits Language Technology Group, the OFAI is a member of the EuropeanNetwork of Excellence in Human Language Technologies (ELSNET) ; see page27 for more on OFAI.Visiting Vienna and takinga horse-drawn carriage ride(“Fiaker”) allows you to experiencefirst hand the charm ofVienna’s local dialect.Vienna’s renowned researchcenter FTW has developedrecognition algorithms fordialectal varieties to makethem available for speechprocessing.The COAST cluster is currently working on eight projects, most of whichattempt to eliminate some current deficiencies of speech recognition and processingprograms (such as in the written transcription of verbal languageaspects including shortened sentences, individual attributes etc.), improvehandling of background noise, management of structured data input fromverbal sources, and more.Voice Business ( develops speech-controlled dialogue systemsfor telephone communication.Research on speech processing is also one of the main subjects of Vienna’stelecommunications research institute FTW ( One of the most remarkablerecent projects has been the automated recognition of dialectalaspects of Austrian German.Seite 24

COMPUTER VISIONFrom Earth Observation to Doping TestsComputer Vision: From Earth Observation to Doping TestsDuring recent years the processing of visual content has become one of thecity’s strongest research subjects. The Vienna University of Technology,Austrian Research Centers ARCS, the Austrian Academy of Sciences, theCenter for Virtual Reality and Visualization (VRVis) and other research organizations– in collaboration with a large number of companies – have developedan impressive portfolio of research projects and products. An overviewwould include the following:Collaborating with the Institute for Computer Graphics and Algorithms atthe Vienna University of Technology ( and the Academy ofSciences (, the Center for Virtual Reality and Visualization,or VRVis, ( has earned international acclaim as the socalled“Vienna Group.”Today, they are Europe’s second largest research groupfor computer graphics.They have collaborated with, among others, the Viennadivision of Philips Medical Systems (; Tiani Spirit (,a company specializing in digital radiography; and with Microsoftand its Virtual Earth program together with Austrian photogrammetry specialistVexcel ( ( was founded in 1988 in Vienna as a team of experts unitedto carry out research on and develop sophisticated methods and computersystems for earth observation and meteorology, industrial vision systemsand simulation. They produce the award-winning CineSat MSG visualizationsolution for the new generation of Meteosat weather satellites.ArtiBrain, recently acquired by Kapsch, is a specialist for intelligent tunnelsurveillance applications ( ICT division of the Austrian Research Centers ARCS (“smart systems” are internationally known in the domain of high performanceimage processing, in particular in the area of optical quality control forsecurity printing, e.g. for banknotes. In order to process the resulting datarates within the range of gigabytes per second, proprietary camera systems,new image processing algorithms and optimally coordinated computer hardwaresystems have been developed. ARCS have also developed an internationallyrecognized method for the optical analysis of doping tests in sports( Polar-stereographicprojection of the Europeanregion; IR (infra-red) cloudimage together with a land/seabackground, geographical netand the major European citiesdrawn as overlay.Seite 25

ARTIFICIAL INTELLIGENCEA Viennese LandmarkArtificial Intelligence: A Viennese LandmarkArtifical Intelligence has a long tradition in Vienna. The Austrian ResearchInstitute for Artificial Intelligence or OFAI (, is one of Europe’sleading non-profit contract research institutions. It collaborates with morethan 100 partners, international and national organizations, companies, universitiesand research institutes from 28 countries. In solving the problemsof its partners, OFAI uses methods such as machine learning and data mining,language and speech technology, neural networks, intelligent softwareagents and other software technologies, with many of the underlying methodsdeveloped in-house.Language technology has constituted a major research area at the OFAI sinceits inception in 1984. The institute conducts research in the modeling andprocessing of human languages, particularly German. This includes constructinglinguistic resources (such as lexica, grammars, discourse models),processing algorithms (morphological components, parsers, generators,speech synthesizers, discourse processing components), and application prototypes(such as natural language interfaces, advisory systems and conceptto-speechsystems).Artificial Intelligence also plays a role in the arts. The rapidly growingamount of music available in digital form via the Internet or digital librariescalls for entirely new computer-based methods for analyzing, describing, distributing,and presenting music. The currently-emerging research and applicationfield known as Music Information Retrieval (MIR) is a direct responseto this need.OFAI has thus initiated a project – this is Vienna, after all – on this subjectand has developed software which finds songs based on specific criteria, forexample according to genre (jazz, blues, hip-hop etc.). Audio files are analyzedby rhythm, sounds or pitch in around 1.5 seconds and filed accordingly. Radiostations use the agent for recommendations or for the compilation of genrespecificprograms. Radio listeners also benefit from this technology: FM4Soundpark ( is an Internet platform run by the Austrianpublic radio station FM4. Artists can upload and present their music free ofcharge, and visitors to the website can listen to and download all the tracksat no cost. FM4 Soundpark attracts a large community interested in up-andcomingmusic.Robert Trappl is head of theAustrian Research Institute forArtificial Intelligence (OFAI) inVienna, which was founded in1984.He is professor of MedicalCybernetics and ArtificialIntelligence at the Institute ofMedical Cybernetics and ArtificialIntelligence, Center forBrain Research, Medical Universityof Vienna, Austria.He holds a PhD in psychology(minor: astronomy), a diplomain sociology (Institute for AdvancedStudies, Vienna), and adegree in electrical engineering.He has published morethan 180 articles. His mainresearch focus at present isthe investigation of the potentialcontributions of ArtificialIntelligence methods to theavoidance of outbreaks ofwars or in ending them, andthe development of intelligentand emotional personalityagents for synthetic actors infilms, television and interactivemedia (especially games), witha view to their consequencesfor theories on cognition andemotion. In recent years hehas given lectures in manycountries and has worked as aconsultant for national andinternational companies andorganizations, including theOECD, UNIDO and WHO.Seite 27

METROLOGY/SENSORICSComputing At Its BestMetrology/Sensorics, Simulation, Optimization and ForecastingThese are highly complex, abstract and scientific subjects, yet they are essentialfor many industries and offer a wide range of applications. Simulationhelps save both time and money and, in some cases, lives. Optimization helpsto improve development and production. The four disciplines are closely connectedand have a strong mathematical and engineering foundation. Viennahas an excellent reputation in mathematics research.Thanks to the growing complexity of algorithms, electronic forecasting systemsnow boast high levels of precision. Companies such as pro:kons(, with customers in Germany, Austria and Switzerland, offersolutions for elections, financial markets, sports betting and other applications.Energy markets are the focus of Vienna-based IRM (, a companyspecialized in solutions specifically tailored to the requirements of deregulatedmarkets. The solutions range from structured procurement management(forecast, energy disposition, from simple registration and handling ofan increasing number of procurement flows including scheduling and balancinggroup management); to energy trading with portfolio/risk management(including complex risk and optimization functionalities) in the multicommodityenvironment as well as in investment analysis and planning. IRMis a leading solution provider in Europe with more than 40 reference clientsin 16 countries and a staff of over 70.Another highlight in the field of complex applications is Hakom ( market leader in certain segments of energy data management in Austria,Hakom’s share of the market is growing steadily in Germany and the emergingmarkets. Their solutions support the management of sensor data, forecastingsystems, portfolio management, risk management and public transportscheduling portals.Adcon Telemetry ( is specialized in telemetric solutionsfor agriculture and the environment. Its telemetric solutions are basedon a proprietary ultra-low power radio technology and GSM/GPRS modems,both integrated into their own range of loggers. What makes the Adcon solutionunique is a range of unrivalled product features. These have made Adconthe market leader, in particular for agricultural applications.There are several platforms that support collaborative research and networking:ARGE Sensorik (, a platform for sensor research inAustria whose lead partner is the Institute of Sensor and Actuator Systems atVienna University of Technology (; and ARGESIM, a nonprofitworking group providing the infrastructure and administration for disseminationof information on modeling and simulation in Europe. ARGESIMis located at the Vienna University of Technology, Department of Simulation( 28

GEOGRAPHIC INFORMATION SYSTEMSShowing the Way in EuropeGeographic Information Systems: Showing the Way in EuropeMany of Vienna’s modern success stories actually have a long and rich history,albeit in different form; witness the boom of electronic music, digital artsand e-tourism. Another case in point is cartography. Vienna has long been fertileground for this discipline, and the new field of geographic informationsystems continues the tradition.The Vienna city administration offers GIS services for its own purposes aswell as for businesses and the general public. The digitalization of maps commencedin the 1970s in order to facilitate regional analyses. Vienna’s GIS ®activities really took off in the mid-1990s with the introduction of the WorldWide Web. Today, ViennaGIS ( offers a multitude ofservices: interactive maps for the PC or PDA (including a photo version withdetails down to 15 cm); land registry information for communal and privatebuilding projects, canalization projects, energy networks; the mapping of constructionsites, car park pools, medical services networks, bike routes; trafficinformation; emergency services-related information for the city; and eventhe graphic display of cultural and historic highlights. As of 2009, the servicewill also incorporate environmental data. The system has around 35,000users within the City administration and approximately 200,000 visits perday at its website. Municipal data can be purchased via the ViennaGIS ® -GeoShop which is run by City administration.One of the numerous offeringsof ViennaGIS ® :A map on art in public spaces,i.e. monuments etc.Vienna’s pre-eminence in the field of cartography has made the city a focalpoint for international projects, particularly in conjunction with the Centraland Eastern European countries; 1989 saw a resurgence of demand for newmaps, catastral information and spatial planning. The Vienna University ofTechnology (, the University of Vienna ( federal organizations based in Vienna such as the Austrian Institute forSpatial Planning, or OIR ( responded with numerous projects. ÖROKAtlas ( is a joint project of the Institute for Cartography of theUniversity of Vienna and ÖROK (, the Austrian Conference onSpatial Planning. The project promises a wide variety of special interactivemapping services for agriculture, hydrology, ecology, urban development,migration and tourism as well as many other applications.Many projects are run in public private partnerships (PPP) with companiessuch as Synergis (, which is active across Europe; and Geologic(, which combines geographic data with fuzzy logic; and around20 other companies in Vienna.The extremely high quality of life enjoyed in Austria and Vienna can be attributedin part to the stringent regulation of drinking water, air quality, food andthe environment in general.These standards are set by the Umweltbundesamt(, the expert authority of the federal government for environmentalprotection and control. Its activities are supported by a multitudeof GIS applications ( The ministry acted as coordinatorfor the EU Water Framework Directive project. As an expert body, it is frequentlyconsulted by European and international institutions such as the EuropeanEnvironment Agency. The source of most of Austria’s geographic and photogrammetricdata is the BEV (, a state office for surveying andmapping and one of the oldest institutions of its kind in the world. Amongmany other services it coordinates the Austrian Positioning Service (APOS) byprocessing GPS data for various applications.Seite 29

TRAFFIC TELEMATICS & ROAD PRICINGMarket LeadersTraffic Telematics & Road Pricing: Market LeadersAustria has made quite a name for itself in the fields of traffic telematicsand road pricing, especially after Vienna-based Kapsch TrafficCom AG( won several national and international tenders for road pricingprojects – from Ireland to Australia. Kapsch also develops innovativetunnel surveillance systems, invests in vehicle detection and classification,highway control and digital railway communication.Siemens Austria ( has gained extensive experience in advancedtraffic telematics and equips cities with traffic control systems, as it did forexample in Prague in 2008. Siemens IT Solutions and Services and MobilkomAustria ( have developed one of Europe’s first m-parking systemsfor Vienna. Drivers book and pay their parking slots via mobile phone.The system has now been implemented in eight cities across Austria( scientific background for intelligent surveillance also comes from Vienna.Austrian Research Centers ARCS is a leader in international research in thefield of computer vision ( Their smart eye division is dedicatedto developing and improving embedded multilane traffic data acquisitionand algorithms for vehicle speed estimation with a near-zero failure rate. Aftera call for tenders issued by the Vienna Science and Technology Fund, or WWTF(, Vienna’s telecom research organization FTW ( has won thecontract for developing efficient real-time mobile information systems. Theywill be working jointly with the Institute for Analysis and Scientific Computingat the Vienna University of Technology ( Kapsch is CEO ofKapsch AG, a telecommunicationsand traffic telematicscompany, and board memberof several ICT-related associations.The Kapsch Group is a pioneerin telecommunications applicationsand traffic telematics.Like many Austrian companies,the Kapsch Group does asignificant portion of its businessabroad – in Central andEastern Europe and in 46countries aroundthe world.Thanks to such pioneering developments, Austria’s highway monitoring andcontrol center is one of the most advanced in Europe. The center is run byASFINAG (, the state-owned road administration departmentheadquartered in Vienna. ATTC, the Austrian Traffic Telematics Cluster(, is a project platform for larger enterprises including Frequentis(, world market leader in air traffic control but also the makerof communication and information systems for public transport and maritimecommunication.To improve cooperation, networks for smaller companies have been established,such as ANTTS ( One network member is Smartspector(, specialists in artificial perception engineering, and PrismaSolutions (, who focus on traffic data pools. CurrentlyPrisma is collaborating with numerous important partners from the industryon a project called “ITS Vienna Region,” or “Intelligent Transport System”( The aim of this traffic data collection project is to integratedata from a variety of sources to form an intermodal data pool: publictransportation, passenger vehicles, bicycles and pedestrians, but also roadconstruction sites, car floating management and other features. There is alsoa joint platform for Vienna and neighboring “twin city” Bratislava. As of 2009the data pool and all its related services will be accessible online.The City of Vienna publishes its traffic management information including the real-time public transportinformation system RBL, which displays arrival times for Vienna’s five undergroundlines, 31 tram lines and 80 bus lines. Vienna has been hosting theillustrious annual conference “Urban Planning and Regional Development inthe Information Society,” or CORP ( In 2009, the conference movesto Sitges, Spain, for the first time.Seite 31

E-GOVERNMENT & E-HEALTHNumber One in EuropeE-Government & E-Health: Number One in EuropeAustria is Europe’s leader in e-government solutions, with applications beingimplemented by communities and cities, by provincial administrations andby federal authorities. E-government involves the digitalization of data andfiles within the administration as well as all forms of communication andtransactions among citizens, businesses and the authorities. The ( run by the Austrian Federal Chancellery collects andclassifies data. features more than 120 categories; the City ofVienna’s service catalogue contains 46 categories such as emergency services,tax information, environmental monitoring, and healthcare. For more, go or consult the comprehensive onlinehelp desk at To view the responsible persons or officesfor projects currently in the pipeline, go to Austrian Federal Computing Center, called BRZ in German ( isthe leading source for intra-administrational e-government solutions.Headquartered in Vienna and employing a staff of around 1,200, it supportsover 30,000 civil servants in the federal administration and other governmentaloffices and hosts an overall data volume of around 500 terabyte.The City of Vienna’s Municipal Department 14 – Automated Electronic DataProcessing, Information and Communications Technologies ( runs one of Europe’s largest networks, providing the ICT infrastructurefor over 35,000 employees and all electronic services for the Viennesepopulation.The list of companies in Vienna supplying technology for federal and municipalapplications is long and includes international corporations such as IBM(, Microsoft (, Hewlett Packard (,Cisco ( and Unisys ( as well as many innovative localdevelopers such as Fabasoft (, Austria’s most successful solutionprovider for e-government, and IT solution (, the company whichlicenses their e-signature software to the Austrian government.Awards and award ceremonies are not only good for publicity, but are also ameans of promoting strategies on a broader scale. Thus they play an importantpart in Austria’s lively e-government scene. For example, in 2006 theVienna subsidiary of Unisys was awarded the “Amtsmanager” or “PublicOffice Manager” of the year for public management by the Austrian FederalEconomic Chamber ( Unisys was ranked first in the category of trafficmanagement for offering a solution for handling the over 12,000 applicationssubmitted annually for construction sites on or close to Vienna streets.Such applications must normally be screened in a time-intensive manner bynumerous departments- from utilities to waste treatment, traffic control andothers – prior to approval. Unisys’ solution encompasses all required informationfor rapid municipal approval of projects as well as consideration ofother parameters such as handling of transaction fees.In 2008, the national e-government prize ( was awardedto Vienna’s Raiffeisen Informatik (, a data center andservice provider for banks, large corporations and public authorities.Raiffeisen Informatik won for their “dual delivery” project involving officialletters from public authorities to citizens and businesses. Until recently,receipt of such letters had to be acknowledged in writing by the recipient.Seite 32

Now, however, the government is evaluating the award-winning system withthe aim of implementing it in order to eliminate the necessity of actual physicaldelivery of correspondence in the future.In a country where health services are basically public services, e-health is apublic issue as well. Like the closely affiliated e-government sector, e-healthwas taken up early in Vienna. The city is home to around a fifth of Austria’stotal population and thus has a large number of clinics and hospitals and thehighest density of medical practitioners and specialists in the country.Although all imaginable kinds of health services are offered here, Vienna is atthe fore in the treatment of cancer and heart disease but also provides cutting-edgetechnologies in the areas of digital radiology and brain-computerinterface solutions.Aside from the technology and treatment aspects of medicine, e-health alsohas a less glamorous administrative side involving extensive paperwork forhospitals, doctors and patients. Austria was the first country in Europe tointroduce a personalized digital ID card for all citizens: the so-called e-Card( can be equipped with vaccination records and upgraded to fulle-signature card functionalities. It replaces the traditional paper-basedexchange of information between patients, practitioners and hospitals. Thecard and its implemental infrastructure (networks, physician’s IT equipmentetc.) was developed by Vienna-based SVC ( and supported by IBM,Siemens, Telekom Austria and other companies. A related project is ELGA(, an electronic health filing system that will combine all paperbasedrecords of a patient that have previously circulated among generalpractitioners, clinics and authorities such as health insurance organizations.It will even reclaim records which were thought to have been lost. ELGA is ajoint venture among several organizations and companies working on thetechnical and political ramifications of this project.E-health related technologies developed in Vienna include comprehensivedigital hospital projects: for example AME International, with offices in theUK, South Africa, China, the United Arab Emirates and Malaysia ( an impressive list of reference projects. Hardware solutionsare offered by Philips Medical ( and Siemens MedicalSolutions (; digital x-ray storage by Agfa Healthcare’s Viennadevelopment labs, which have contributed to Agfa’s worldwide leadership inPACS (Picture Archiving and Communication Systems) applications( 2007, Otto Bock Healthcare Vienna ( presented as a worldpremiere the first “mind-controlled” arm prosthesis. The project was carriedout in close collaboration with Vienna’s General Hospital (AKH), a facilitywhich is internationally-renowned in the areas of neuromuscular reconstruction,among others; and with the Medical University of Vienna. Otto Bock’sVienna subsidiary (the parent company is based in Germany) is the corporatecompetence center for complex applications in medical technologies.The AKHand the Medical University of Vienna operate dedicated departments for medicalICT research comprising institutes for clinical biometrics, medical statistics,biomedical computer simulation and bio informatics, medical pictureprocessing and pattern recognition, as well as two departments for knowledgemanagement and expert systems ( In addition, theMedical University runs two special research groups called MolecularTechnology Network and Molecular Imaging Network.The world’s first fully thoughtcontrolledprosthesis by OttoBock Vienna, Vienna’s GeneralHospital and the MedicalUniversity of Vienna.Seite 33

DIGITAL CULTUREFrom Heritage to FutureDigital Culture: From Heritage to FutureVienna is one of Europe’s leading cultural capitals with a rich, nearly unparalleledcultural heritage and enormous creative potential. These assets havefostered the development of a vibrant and booming artistic digerati scenewhich has garnered artistic acclaim but also experienced commercial success.Some movements have been inspired by the traditional arts, such as theaward-winning Vienna Symphonic Library (, the most comprehensiveand technically advanced sample library of orchestral sounds worldwide.A rich multimedia scene is the cradle for many related activities and creationsthat are not necessarily part of ICT’s core enterprise; electronic musicis one of these important outgrowths of the industry, and Vienna is one of theworld’s hot spots for electronica.An anonymous author posted this account at day back in 1991, music programmer Klaus Filip introduced his newmusic production tool Iloop to his friend Christoph Kurzmann, whoinstalled it on his laptop to use it as a completely new voice in improvisationalmusic. While the rest of the world succumbed to grunge rock, Viennacelebrated the birth of a new music genre: electronic music, or to be moreprecise: a special kind of electro-acoustic improvisation. And becauseKurzmann was the first to do this, I declare this Vienna’s gift to the world.The most famous representatives of Vienna’s electronic music scene are certainlyKruder&Dorfmeister ( who have contributedimmeasurably to the popularity of this genre across the globe. Today, Viennais home to a large number of producers and labels.Johanna Rachinger has beenDirector General of theAustrian National Library inVienna since 2001 and is,among other positions, deputychairwoman of the AustrianScience Council.Under her leadership the digitalizationof the library’s cataloguewas completed; thecatalogue presently containsmore than six million entries,all of which can be located viaonline search. In 2006, thelibrary commenced the digitalizationof analogue audiodocuments. The AustrianNational Library is one of thefew major libraries worldwidewith a fully-digitalized onlinecatalogue.A perfect example of the merge between Vienna’s historic creative traditionand its modern form of expression and the way this fusion is embedded in thecity’s daily life is the Essl family, owners of the well-known do-it-yourselfretail chain BauMax. While the father and one of the sons run a celebratedmodern art museum located just outside of Vienna, another son, KarlheinzEssl Jr. (, is one of Vienna’s busiest composersand performers of e-music. He teaches electro-acoustic and experimentalmusic at Vienna’s acclaimed University of Music and Performing ArtsVienna (, which boasts alumni legends such as Herbert vonKarajan and Zubin Mehta.Streetforward (, a young start up, recognized the trendearly on and focused on electronic music from the beginning. They producecustomized CDs whose content users can preview and select online; corporateidentity elements may be integrated in the cover and other parts. Many platformssuch as technoboard ( are dedicated to electronicmusic, which forms the background for many events and festivals. The netculture lab ( is a platform and weblog sponsored by TelekomAustria ( offering information on electronic music, creativeworkshops, IT support for artists, intellectual property rights and more.Metalab (, sponsored in part by the City of Vienna, is a creativespace open to anyone involved in organizing events directed to computer“gurus” but is also active in the planning and carrying out of a large numberof innovative projects located between the realms of ICT and culture.Seite 35

DIGITAL CULTUREFrom Heritage to FutureMany of these platforms and organizations are coordinated by the Quartierfür Digitale Kultur (, an umbrella institution which organizesregular events and conferences. It is located in Vienna’s new cultural district,the MQ or Museumsquartier ( (, the national alternative radio station based in Vienna,offers creative people an interesting link between the arts and hardcore informaticson their Soundpark website ( Listeners can upload theirown music or any music of their choice. Artificial Intelligence created byVienna’s OFAI ( sorts and categorizes the songs according to musicalfeatures recognized by a software (see also “Artificial Intelligence” onpage 27).>>> The Vienna Symphonic LibraryThe Vienna Symphonic Library (VSL) is a producer of samples of orchestralinstruments renowned for their verisimilitude and high quality. They arerecorded by members of the Vienna Philharmonic ( Forrecording the samples, VSL uses the Silent Stage, a recording studio especiallyconstructed for this purpose. The number of recorded samples is currentlyaround 1.75 million. The outstanding features of VSL’s products are true legatoand repetition articulations, which were previously impossible to realizein computer-based compositions. The library is a source for composers andproducers creating orchestral arrangements on the computer. New offeringssuch as the Horizon Series combine the musical traditions of Vienna withintelligent high-end technology that surpasses the limitations of conventionalorchestral sample libraries by far. The mixing and host software, ViennaEnsemble 3, is the first MIDI and audio LAN solution that sports a networkoption that can connect PCs and Macs by a simple Ethernet cable. MIDI andaudio data can be sent back and forth without any additional audio hardware,in sync and without any latency issues – a flawless software solutionthat has turned the industry’s collective head.Multimedia applications offer a wide range of solutions. Audite (,specialized in interactive audio and visual installations, has recently begun acollaboration with Stanford University. Audite’s offspring Interactive MediaSolutions ( has successfully developed award-winninginteractive projections and counts UEFA, The Coca-Cola Company, T-Mobile,Swiss Post and more among their customers.As they do in the world of music, digital applications play a vital role in thepreservation of knowledge and wisdom.The digitalization of our cultural heritageis an important task in a city that hosts innumerable archives, libraries,galleries and music collections. Austria’s Digital Heritage (,a website sponsored by the Federal Ministry for Education, Culture and Arts,offers an excellent overview on digitalization projects in Austria, such as atthe Austrian National Library ( with its eight million books,magazines, digital media, etc.; and the Vienna University Library( with 6.6 million books. Both collections date back to the14th century. On a separate website, the Austrian National Library has compiledits enormous collection of pictures, graphics and photos in theBildarchiv ( Other major projects include The AustrianNational Archive ( and the Documentation Centre of AustrianResistance or DÖW (, an institution investigating among other topicsthe Austrian resistance movement, Nazi crimes and right-wing extremism.Seite 36

The Medien Archive Austria, or MAA (, is a shared venturebringing together various audiovisual media archives in Austria; all participatinginstitutions are located in Vienna.Like citizens of other cities around the globe, Vienna’s creative minds startedto use digital media a few years ago to re-discover and assess their city byway of interactive maps, 3D views and navigational applications based onGIS (Geographic Information Systems). One of the most exciting projects hasbeen “The Josefsplatz Experience” by the Vienna Institute for Virtual Realityand Visualization, or VRVis ( The Josefsplatzis one of the most impressive squares in Vienna’s historic center, dominatedby the huge baroque State Hall of the Austrian National Library. The goal ofthe project was to reconstruct a complex 3D model of an urban environmentfrom historical pictures and paintings and present this 4D information space(3D geometry over time) on mobile devices to a broad audience. It includes auser-adaptive meta-information system that enables the visualization ofcomplex, interlinked historic events. A special focus was set on the differentqualities of historical information. “The Josefsplatz Experience” is one of theprojects co-funded by Vienna’s Science & Technology Fund, WWTF ( Kulturgut ( is the new and very comprehensiveweb-based archive and multimedia library of Vienna’s cultural heritage. Theapplication, called “ViennaGIS Web Framework,” is a brand new and internationallycompetitive development initiated by the City of Vienna’s MunicipalDepartment 14 – Automated Electronic Data Processing, Information undCommunications Technologies. It has a strong emphasis on usability.One of the most compelling and complex fields of digital creation is the rapidlyexpanding sector of digital games. Originally, this domain appeared to befirmly under the control of American and Far East producers. But in themeantime, Vienna has produced a remarkable number of internationally successfulgame studios, evidenced by the sale of the former NEO software toRockstar, a division of US game producer Electronic Arts (EA), and employingaround a hundred designers. When EA closed their European operations, theVienna Rockstar staff founded Deep Silver Vienna (, now adivision of the Koch Media Group.The goal of the VRVis project"Creative Histories" is toreconstruct a complex 3Dmodel of an urban environment(Josefsplatz in Vienna)from historical pictures andpaintings and present it onmobile devices to address awide audience. Included willbe a user adaptive meta-informationsystem that enablesthe visualization of complex,interlinked historic events.A particularly interesting company is Avaloop (, a firm focusingentirely on 3D online scenarios. The project which has received the mostinternational attention is Papermint ( in which gaming iscombined with social networking. Other important companies includeSproing (, Greentube (, Edelweiss ( JoWood ( JoWood is Austria’s biggest game developer andresponsible for the award-winning releases “Agatha Christie: Murder on theOrient Express” and “Agatha Christie: Evil Under the Sun,” among others. Itsdistribution center is in Vienna. JoWood owns the Canadian companyDreamCatcher and also has a subsidiary in Romania.Vienna is also home to one of the most sophisticated suppliers of the gamingindustry, Rabcat (, developing high-end, real-time 3D content forpublishers and developers from around the world.Seite 37

DIGITAL CULTUREFrom Heritage to FutureMany of the most creative minds attended the School for Game Engineeringund Simulation at Technikum Wien (, a university ofapplied science; the Institute of Computer Graphics and Algorithms( at the Vienna University of Technology; or the GamesCollege ( encourage exchange among practitioners, the gaming industry in Viennahas created various platforms, including the Game Tank (,Gamers (; and the entertainment software association OVUS( as well as support blogs such as Game Studies ( CG Forum ( players get competitive once at year at the annual Austrian GamersChoice Award. In 2008, both JoWood and Greentube received awards, the latterfor its wildly successful “ORF Ski Challenge” ( Quarter Marx, a brandnew center for the creativeindustries.There are other exciting developments in Vienna in digital TV, virtual realityand various Web 2.0 applications. The City of Vienna has embraced thesedevelopments in its support for the Media Quarter Marx (, abrand new center for the creative industries. Located in the St. Marx quarterof Vienna, the grounds were once home to a slaughterhouse. Just around thecorner is T-Mobile’s spectacular “T-Center” building. By 2010, over 30,000 m 2office space and studio facilities will be available for use by film, TV, multimediaand other high-tech operations. The aim is to establish the center as ahub for creative East-West collaboration. In total, there are over 170,000 m 2available on site for further development.In 2004 the Vienna Business Agency created a platform for the support andfunding of companies in the field of creative industries: departure( has since helped more than 166 projects to establish themselveson the market.Seite 38

ICT ADDRESSES AND CONTACTSInformation & Communication Technologies in ViennaInformation & Support:nnnnnnVienna Business Agency, VBA www.vba.atInvestment and business promotion agency of the City of ViennaZentrum für Innovation & Technologie, ZIT for Innovation and Technology; technology agency of the City ofVienna and VBA subsidiarydeparture www.departure.atThe funding and support platform for the creative industriesand a VBA subsidiaryVienna Science and Technology Fund, WWTF www.wwtf.atPromotion and funding of science and research in ViennaAustrian Business Agency, ABA www.investinaustria.atInvestment agency of the Republic of AustriaAustrian Trade http://advantageaustria.orgAustrian Trade is the official Austrian foreign trade promotionorganizationAssociations & Platforms:nnnnnnnnVienna IT Enterprises, VITE www.vite.atICT association; platform of the VBAProfessional Association of Management Consulting and InformationTechnology, UBIT www.ubit.atOfficial ICT association of the Austrian Federal Economic ChamberProfessional Telecommunication Association telecom association of the Austrian Federal Economic ChamberInternet Service Providers Austria, ISPA www.ispa.atAustrian ISP associationAssociation of Alternative Telecom Providers www.vat.atAssociation of alternative telecommunications companiesAustrian Computer Society, OCG www.ocg.atICT association with a clear emphasis on research-related issuesArbeitsgemeinschaft für Datenverarbeitung, ADV www.adv.atICT association with a strong focus on ICT seminars and conferencesAustrian International Consultants, AIC www.a-i-c.atExport-oriented consultants’ association with ICT as oneof several prioritiesBusiness Parks with ICT focus:nnnDonau City www.donaucity.atBusiness Park Vienna www.businessparkvienna.comEuro Plaza www.europlaza.atTechnology & Research Clusters:nnnnTechGate www.techgate.atBusiness & Research Center Business Bases www.bena.atPRISMA Centers www.prisma-zentrum.comSeite 39

ICT ADDRESSES AND CONTACTSVienna IT Enterprises (VITE)Vienna Business AgencyMeldemannstrasse 18, 1200 Vienna, AustriaPhone: +43 1 93 960 3000E-mail: info@vite.atwww.vite.atCity of Vienna – Chief Executive OfficeExecutive Group for Organization, Safety and SecurityInformation and Communication TechnologyRathausstrasse 8, 1010 Vienna, AustriaPhone: +43 1 4000 75016E-mail: group is responsible for strategy development regarding information and communicationtechnology in the administration of the City of Vienna.Vienna Hospital AssociationInformation TechnologyViehmarktgasse 4, 1030 Vienna, AustriaPhone: +43 1 40409 66212E-mail: department Information Technology supports employees of the Vienna HospitalAssociation in all IT-related issues in their workplace.Municipal Department 27 – EU-Strategy and Economic DevelopmentSchlesingerplatz 2, 1080 Vienna, AustriaPhone: +43 1 4000 27001E-mail: Vienna Business Agency (VBA)The Vienna Business Agency or VBA is the City of Vienna’s primary business promotionvehicle. Its mission is to boost the competitiveness of the Vienna business community,driving innovation and continually upgrading the city’s status as a state-of-the-art businessdestination.The VBA offers professional consulting services for entrepreneurs, start ups and investorsincluding support in obtaining financial assistance and help in the selection, developmentand acquisition of appropriate sites. The VBA assists and invests in the construction andoperation of advanced technology and start-up centers. It supports networking and theorganization of cooperative ventures throughout Austria and the EU. Finally, the VBA overseesthe marketing of Vienna as a world-class business location on an international level.The Vienna Business Agency is publicly financed in large part by the City of Vienna. At thesame time, with around 3.5 million square meters in holdings, the VBA ranks among theCity’s largest property Center for Innovation and Technology (ZIT)The ZIT (from the German “Zentrum für Innovation und Technologie”) is a subsidiary of theVienna Business Agency (VBA) and serves as the technology agency of the City of Vienna.ZIT activities include providing direct financial assistance (i.e. grants) to companies, makingtechnology-specific infrastructure available, and implementing a broad range ofaccompanying measures in all phases of the innovation process.Center employees evaluate the technology sector with respect to trends, developmentsand functionality. On this basis, they design measures to support technology-orientedcompanies.Seite 40

Vienna IT Enterprises (VITE)Vienna IT Enterprises is a network for IT companies, R&D and educational institutions. Itis a Vienna Business Agency (VBA) project.VITE’s medium and long-term objectives are to strengthen the innovative power and thecompetitiveness of its partners on both national and international levels.VITE’s main targets are raising and enhancing awareness of the value of cooperation andconnecting already existing skills of experts. To reach these goals VITE offers a platformfor the implementation of ideas and initiatives.VITE offers numerous services such as organizing events and workshops on current issuesand advising on PR and marketing activities in Austria and abroad. Furthermore VITE providesfunding opportunities and consulting services on location; it supports matchmaking,connects potential partners, and offers general project assistance.www.vite.atVienna Science and Technology Fund (WWTF)The Vienna Science and Technology Fund (or WWTF for “Wiener Wissenschafts-,Forschungs- und Technologiefonds”) is a non-profit organization established to promotescience and research in Vienna.The organization’s funding tools and methods are designedto boost elite research in Vienna. Some of its calls for bids are explicitly directed to promisingyoung scientists.The WWTF obtains its funds from the “Privatstiftung zur Verwaltung von Anteilsrechten,”a private foundation in the financial sector.www.wwtf.atdeparture wirtschaft, kunst und kultur gmbhdeparture, a funding organization and point of contact for those active in the creativeindustries, was established in 2003.departure addresses creative professionals who are used to thinking and acting commercially,who accept the basic rules and mechanisms of the economy and consider themselvespart of business life. departure supports entrepreneurs and company foundersactive in the creative industries who want to get things moving in the city and who contributemeaningfully to the prosperity of the metropolis of Vienna – people for whom it isa concern to bring more international cultural and economic flair to the city and thus tostrengthen the innovative power of an entire region.The objectives of departure are manifold: the development of an economically sustainablebasis for Vienna’s creative professionals which shall promote economic growth, create newjobs, and encourage the founding of new companies. This requires promoting entrepreneurialknow-how and the cooperation between creative professionals and

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