CORPORATE SOCIAL RESPONSIBILITY REPORT 2009-10

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12 OUR APPROACH TO CORPORATE SOCIAL RESPONSIBILITY As world leader in our sector, we strive for profitable growth while working tirelessly to protect the environment and ensure social progress. We are building our future business by rolling out innovative products and tailored services to best meet the expectations of our customers. Corporate Social Responsibility is part of our strategy and is increasingly becoming a part of our culture. We do this by limiting the negative impact of our activities and by making economic and social contributions to the regions we serve. To this end, we proactively engage our stakeholders in our CSR approach which is based on five key issues (see page 19). SETTING THE STANDARDS IN CSR Despite a very difficult financial situation, the Group has maintained its commitments, requiring a large dose of flexibility and creativity from company and employees. Our approach to CSR is underlined by the signing of public commitments, including the United Nations Global Compact, and a pledge to work in line with the fundamental rights and principles of the UN Declaration of Human Rights, the EU Charter of Fundamental Rights, and the protocols of the International Labor Organization (ILO). At domestic level, Air France also endorsed the Diversity Charter, the Charter for Corporate Commitment to equal opportunities in the State educational system, and the Good Parenting Charter. BUILDING OUR COMMITMENTS AT EVERY LEVEL The Group’s CSR policy is applied at all levels, from senior management priorities to implementation via unit action plans. CSR departments are responsible for policy and deployment in each organization. CSR is guaranteed at the highest level within both airlines: for Air France, at Executive Vice President, member of Executive Committee, level, and for KLM at Board level. CSR Governance within the Air France-KLM group Air France-KLM group At Air France and KLM Board of Directors - Determines the strategic orientations of the company’s activities and ensures their implementation - Reviews the management report, which informs among others on social and envirornmental performance - The audit committee monitors the effectiveness of the group’s internal control and of the group’s risk management systems Group Executive Committee (GEC) - Approves the CSR policy, which is included in the annual Group Strategic Framework - Approves the annual audit plan Internal Audit Independently assesses the effectiveness of the risk management system and performs assurance audits The Group’s vision on CSR is laid out in the July 2006 Corporate Social Responsibility Statement, sealed by the Group’s Social and Ethical Charter of 2008 (see page 38). This commitment was strengthened by the Group-level adoption of the Climate Change Plan in 2007 (see page 20) and by the Air France-KLM Sustainable Development Charter for Group suppliers (see page 15). Several in-house charters supplement these commitments, including the KLM Code of Conduct, the Anti-harassment Charter and Block Release Training Charter at Air France. Every year, the sector’s CSR risks and issues are added to the Group’s strategic plan, which sets out the strategy for the following three years. The Group’s internal auditors have carried out several CSR audits in areas such as occupational safety, training, the CO 2 offset program, and conflict of interest risks in procurement. Executive Committees - Supervise the airline CSR policy and associated risks - QSE Management Review twice a year at Air France, and at KLM Safety & Quality EVP Board Operational Activities - Ensures the responsibility and monitoring of the Quality-Security-Environment (QSE) systems - Integrates CSR policy in operations - Manage emergency and crisis situations Board of Directors (Air France) and Board of Managing Directors and Supervisory Board (KLM) Same responsibility as Air France-KLM Board of Directors Support Functions CSR Department - Define and implement CSR policy - Coordinates the Environmental Management System HR Department - Define and implement social policy - Negociates with the unions the collective agreements, regarding national regulations
TRACKING CSR PERFORMANCE In 2006, the Group set up a shared reporting system which is audited every year by one of its two statutory auditors. They check social and environmental indicators, in line with the ‘International Standard on Assurance Engagements’ ISAE 3000. In 2009 -10, KLM set various CSR performance indicators, as well as their goals regarding five key issues. These indicators will be used to monitor progress at senior management level and to help each division to set appropriate action plans. LISTENING TO STAKEHOLDER FEEDBACK To review and identify CSR issues, the Group works closely with internal and external stakeholders by applying the materiality test, as defined in the ‘Global Reporting Initiative’ guidelines. Internal - Issues defined in the airline projects: ‘Vision 2010’ at Air France and ‘Three year plan’ at KLM; - Staff views and recommendations drawn from surveys or meetings; - Risk management related to CSR issues. Client satisfaction survey A RECORD OF CSR ACHIEVEMENTS In 2009-10, Air France-KLM achieved the following awards for its CSR efforts: - For the fifth time in a row, the Group came top of the airline sector in the Dow Jones Sustainability Index; - Air France-KLM won the Airline Business Strategy Award, in the environment category, from Airline Business magazine in July 2009 (the first award given in this category); - Air France was the first French company to win the 2009 Marianne d’Or award for CSR (December 2009) - KLM was named Partner of the Year 2009 by WWF Netherlands in October 2009 - KLM won the Seafood Champion Award by Seafood Choices Alliance (March 2010) Air France and KLM have also built CSR indicators into senior management targets: occupational safety performance for operations managers at Air France, and retaining sector leadership in the Dow Jones Sustainability Index for all senior executives at KLM. Both airlines have rolled out management objectives and action plans for continuous improvement over the last 10 years. As a result, the 2004 version of ISO 14001 was applied to all relevant activities in France and The Netherlands. External The various ways we interact with our external stakeholders are summarized in charts at the end of each key issue (see pp. 25, 31, 37, 43 and 49). These include: - customer surveys, Instant Feedback Kiosks, web 2.0 community; - comments and contributions from shareholders; - opinions, expectations and recommendations drawn from stakeholders while drafting annual CSR reports; - discussions with airline associations (IATA and AEA) or in CSR working groups held by specialist associations; - benchmarking competitors and corporate best practice in other sectors; - analyzing regulatory trends and rating agency questionnaires. The Group’s CSR policy has been shaped by dialogue with various stakeholders and by applying the materiality test. A clear example can be given on how stakeholder dialogue has influenced the content of this year’s report: more in-depth information is given on how our CO 2 emission is divided between Cargo and Passenger, as a result of stakeholder dialogue with our cargo customers. The Group also features in the indices of rating agencies: Aspi Eurozone, the Ethibel Sustainability Index (ESI) EXCELLENCE Global, and FTSE4Good Index Series. Air France-KLM has also featured in the Ethibel PIONEER and Ethibel EXCELLENCE Investment Registers (see www.ethibel.org), and been monitored for its CSR performance, since 30 July 2007. Finally, Air France is part of the 2009 Carbon Disclosure Leadership Index, which awards the top 20 French corporations in the SBF120 index for transparency of communications on their climate impacts. OUR APPROACH TO CORPORATE SOCIAL RESPONSIBILITY 13
Page 1 and 2: CORPORATE SOCIAL RESPONSIBILITY REP
Page 3 and 4: How to read this report Asia Pacifi
Page 5 and 6: the countries to which we fly. We h
Page 7 and 8: AIR FRANCE-KLM: ONE GROUP, TWO COMP
Page 9 and 10: INCOME DISTRIBUTION BY STAKEHOLDER
Page 11: COMPLIANCE AND BUSINESS ETHICS The
Page 15 and 16: WORKING WITH SUPPLIERS COMMITTING T
Page 17 and 18: EXERCISING ITS RESPONSIBILITY BY TA
Page 19 and 20: COMBATING CLIMATE CHANGE (pages 20
Page 21 and 22: BACKGROUND: AIR TRANSPORT’S CARBO
Page 23 and 24: SUSTAINABLE ALTERNATIVE FUELS Susta
Page 25 and 26: DIALOGUE WITH OUR STAKEHOLDERS EURO
Page 27 and 28: CONTROLLING NOISE HINDRANCE As part
Page 29 and 30: Water consumption - Further install
Page 31 and 32: - Environmental priorities of futur
Page 33 and 34: SAFETY AND SECURITY: PRIORITIES FOR
Page 35 and 36: 5 RESPECT For many years, Air Franc
Page 37 and 38: DIALOGUE WITH OUR STAKEHOLDERS - Pe
Page 39 and 40: LIMITING THE IMPACT OF THE ECONOMIC
Page 41 and 42: GUARANTEEING SAFETY AND PROMOTING A
Page 43 and 44: DIALOGUE WITH OUR STAKEHOLDERS NATI
Page 45 and 46: CONTRIBUTING TO REGIONAL AND LOCAL
Page 47 and 48: CONTRIBUTING TO THE ECONOMY OF COUN
Page 49 and 50: DIALOGUE WITH OUR STAKEHOLDERS AUTH
Page 51 and 52: ENVIRONMENTAL INDICATORS Air Operat
Page 53 and 54: SOCIAL INDICATORS Consolidated NRE
Page 55 and 56: GLOBAL COMPACT ON COMMUNICATION ON

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