Coca-Cola in Saudi Arabia Coca-Cola in Saudi Arabia - Olayan Group
Coca-Cola in Saudi Arabia Coca-Cola in Saudi Arabia - Olayan Group
Coca-Cola in Saudi Arabia Coca-Cola in Saudi Arabia - Olayan Group
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<strong>Coca</strong>-<strong>Cola</strong> <strong>in</strong><br />
<strong>Saudi</strong> <strong>Arabia</strong><br />
Up, up, and away<br />
<strong>Olayan</strong> Facets<br />
Xerox Puts the Information<br />
Explosion to Work<br />
Issue No 10, W<strong>in</strong>ter 1998/1999<br />
INSide<br />
OFC Ranked No.10<br />
2<br />
Exports to the World<br />
6<br />
Employee Service Honored<br />
10<br />
Celebrat<strong>in</strong>g Our 50th<br />
12
2<br />
Milestones<br />
OFC Ranked 10th Among <strong>Saudi</strong> 100<br />
<strong>Olayan</strong> F<strong>in</strong>anc<strong>in</strong>g Company (OFC) was ranked No. 10 <strong>in</strong> a<br />
recently released annual survey of top <strong>Saudi</strong> companies,<br />
known as the <strong>Saudi</strong> 100.<br />
The widely publicized rank<strong>in</strong>gs were announced <strong>in</strong> the<br />
Dec. 21, 1998, edition of Arab News, a lead<strong>in</strong>g English-language<br />
daily <strong>in</strong> <strong>Saudi</strong> <strong>Arabia</strong>. While the survey has been<br />
conducted<br />
annually for<br />
several years,<br />
this was the<br />
first time OFC<br />
participated.<br />
While<br />
ranked tenth<br />
overall, OFC<br />
came <strong>in</strong> at No.<br />
4 among the<br />
top 10 diversified<br />
companies, with annual turnover of nearly $920 million<br />
(SR 3.4 billion). It was ranked No. 8 among the top 10<br />
employers <strong>in</strong> the K<strong>in</strong>gdom, with a total work force of 8,591<br />
employees at its wholly-owned, majority-owned and affiliated<br />
companies. OFC was ranked 19th overall <strong>in</strong> terms of<br />
assets, which were listed at $1.676 billion (SR 6.287 billion).<br />
Established <strong>in</strong> 1978 and headquartered <strong>in</strong> Riyadh, OFC<br />
oversees all of The <strong>Olayan</strong> <strong>Group</strong>’s bus<strong>in</strong>esses and <strong>in</strong>vestments<br />
<strong>in</strong> <strong>Saudi</strong> <strong>Arabia</strong> and the Middle East. It is also the<br />
vehicle for the <strong>Group</strong>’s jo<strong>in</strong>t ventures <strong>in</strong> the region.<br />
Chairman Attends Landmark Events<br />
<strong>Group</strong> Chairman Suliman <strong>Olayan</strong> attended several landmark<br />
events last fall while <strong>in</strong> the U.S. dur<strong>in</strong>g the course of his<br />
heavy <strong>in</strong>ternational bus<strong>in</strong>ess schedule.<br />
He and his wife Mary were guests of the Bechtel <strong>Group</strong><br />
at that company’s centennial celebration <strong>in</strong> San Francisco <strong>in</strong><br />
late September. Less than a week later, Mr. <strong>Olayan</strong> attended<br />
a d<strong>in</strong>ner <strong>in</strong> Wash<strong>in</strong>gton,<br />
DC, for H.R.H. Crown<br />
Pr<strong>in</strong>ce Abdullah b<strong>in</strong> Abdul<br />
Aziz Al Saud, who was on<br />
a state visit to the U.S. as<br />
part of a historic, 47-day<br />
tour to seven nations on<br />
three cont<strong>in</strong>ents. Mr.<br />
<strong>Olayan</strong> also attended the<br />
annual IMF and World<br />
Bank meet<strong>in</strong>gs <strong>in</strong><br />
Wash<strong>in</strong>gton, DC, accompa-<br />
nied by his daughter,<br />
Hutham <strong>Olayan</strong>, president<br />
of <strong>Olayan</strong> America Corp.<br />
Suliman <strong>Olayan</strong> with Steve Bechtel, Jr.<br />
at the Bechtel <strong>Group</strong>’s centennial<br />
celebration last September <strong>in</strong><br />
San Francisco.<br />
F<strong>in</strong>ally, Mr. <strong>Olayan</strong> was among the guests of honor <strong>in</strong><br />
early October at the 15th Anniversary event <strong>in</strong> New York of<br />
the Arab Bankers Association of North America. Mr <strong>Olayan</strong>,<br />
who received the organization’s Banker’s Achievement<br />
Award <strong>in</strong> 1993, was among 13 such dist<strong>in</strong>guished awardees<br />
who were asked to comment for the occasion on the<br />
greatest challenge fac<strong>in</strong>g bankers <strong>in</strong> the Arab world. Not<strong>in</strong>g<br />
that the price for jo<strong>in</strong><strong>in</strong>g the global economy is hav<strong>in</strong>g to<br />
play on a level field, Mr. <strong>Olayan</strong> presented this as the overrid<strong>in</strong>g<br />
question fac<strong>in</strong>g these bankers today: “When my protected<br />
economy opens up, can I compete?”<br />
Mr. <strong>Olayan</strong> <strong>in</strong> Wash<strong>in</strong>gton, DC. From left: H.E. Dr. Ibrahim Al-Assaf,<br />
<strong>Saudi</strong> M<strong>in</strong>ister of F<strong>in</strong>ance and National Economy; The Hon. Chas. W.<br />
Freeman, Jr., former U.S. Ambassador to <strong>Saudi</strong> <strong>Arabia</strong>; and the Hon.<br />
John H. Sununu, former Chief of Staff to President George Bush.<br />
<strong>Olayan</strong>-Bechtel Partnership Celebrated<br />
<strong>Olayan</strong> and Bechtel teamed up on Dec. 8, 1998, to hold a<br />
jo<strong>in</strong>t reception mark<strong>in</strong>g the close of Bechtel’s centennial<br />
year, the pass<strong>in</strong>g of <strong>Olayan</strong>’s 50th Anniversary, and an association<br />
between the two companies and their found<strong>in</strong>g families<br />
that dates from 1947.The event was held at the<br />
Equestrian Club <strong>in</strong> Riyadh and attended by nearly 200 people,<br />
<strong>in</strong>clud<strong>in</strong>g lead<strong>in</strong>g <strong>Saudi</strong> and <strong>in</strong>ternational bus<strong>in</strong>essmen,<br />
government officials, ambassadors and diplomats. A photo<br />
display featured Bechtel’s landmark projects.<br />
Khaled <strong>Olayan</strong>, chairman<br />
of <strong>Olayan</strong> F<strong>in</strong>anc<strong>in</strong>g<br />
Company, and John Carter,<br />
Bechtel’s regional president<br />
for Europe, Africa, the<br />
Middle East and Southwest<br />
Asia, addressed the gather<strong>in</strong>g.<br />
Each stressed the commitment<br />
of their respective<br />
companies to the partnership<br />
and the development<br />
of <strong>Saudi</strong> <strong>Arabia</strong>.<br />
Khaled <strong>Olayan</strong> and John Carter at<br />
the Riyadh reception last December.<br />
Communiqué is published for the employees and friends of The <strong>Olayan</strong> <strong>Group</strong>.<br />
Editor: Richard Hobson, New York<br />
Correspondents: Samer Khalidi, Riyadh; Peter Crichton, Al-Khobar; Talal Munshi, Jeddah; Christ<strong>in</strong>e Childs, Athens; Gaye Rackham, London.<br />
Design and Production: VAMCOM & Partners, Parsippany, New Jersey
ABM, AT&E Make Headl<strong>in</strong>es<br />
<strong>Arabia</strong>n Bus<strong>in</strong>ess Mach<strong>in</strong>es (ABM) and its sister company,<br />
<strong>Arabia</strong>n Telecommunications & Electronics (AT&E), are featured<br />
<strong>in</strong> the December 1998 issue of <strong>Saudi</strong> Commerce &<br />
Economic Review. The magaz<strong>in</strong>e reported on the recent open<strong>in</strong>g<br />
of the concerns’ new flagship showroom for the Eastern<br />
Prov<strong>in</strong>ce, located <strong>in</strong> Al-Khobar.<br />
“The new showroom marks the launch of an extensive<br />
expansion program for both ABM and AT&E <strong>in</strong> the<br />
K<strong>in</strong>gdom, which will carry us <strong>in</strong>to the 21st Century,” General<br />
Manager Bakhit Al Farhan commented at the ceremony.<br />
Meantime, Vivid Technologies Inc. of the U.S. has<br />
announced an order completed by ABM for seven automated<br />
explosives detection systems for K<strong>in</strong>g Khalid International<br />
Airport <strong>in</strong> Riyadh. While Vivid systems have been selected<br />
for use <strong>in</strong> 33 airports <strong>in</strong> 17 countries, this was the first such<br />
sale to an airport <strong>in</strong> the Middle East. ABM is the exclusive<br />
distributor for <strong>Saudi</strong> <strong>Arabia</strong> of Vivid Technologies, based <strong>in</strong><br />
Woburn, Massachusetts.<br />
Khalid Al-Zamil, chairman of the Council of <strong>Saudi</strong> Chambers and the<br />
Chamber of Commerce and Industry for the Eastern Prov<strong>in</strong>ce, center,<br />
cuts the ribbon with Khaled <strong>Olayan</strong> as Bakhit Al-Farhan looks on.<br />
New Dimension <strong>in</strong> <strong>Coca</strong>-<strong>Cola</strong> Alliance<br />
The <strong>Olayan</strong> <strong>Group</strong> has become a major stakeholder <strong>in</strong> <strong>Coca</strong>-<br />
<strong>Cola</strong> Beverages Plc (CCB), the bottler for Central and Eastern<br />
Europe. The move has given the <strong>Group</strong> <strong>in</strong>stant exposure to<br />
a whole new market while further bolster<strong>in</strong>g its long-stand<strong>in</strong>g<br />
relationship with The <strong>Coca</strong>-<strong>Cola</strong> Company, the world’s<br />
largest beverage concern.<br />
CCB was formed <strong>in</strong> July 1998 as a sp<strong>in</strong>-off from its former<br />
parent, <strong>Coca</strong>-<strong>Cola</strong> Amatil Ltd. of Australia. <strong>Olayan</strong> acquired<br />
nearly an 11 percent stake <strong>in</strong> the new company, primarily<br />
through a private transaction with the San Miguel Corp. of<br />
the Philipp<strong>in</strong>es.<br />
<strong>Olayan</strong> executives Samir Toubassy <strong>in</strong> London and John<br />
Wolcott <strong>in</strong> New York coord<strong>in</strong>ated the project, work<strong>in</strong>g with<br />
respective offices of Credit Suisse First Boston, the <strong>Group</strong>’s<br />
advisor <strong>in</strong> the transaction. Toubassy was elected to CCB’s<br />
board last September.<br />
CCB’s <strong>in</strong>itial territory comprises 13 countries, <strong>in</strong>clud<strong>in</strong>g<br />
Austria, Italy, Switzerland, Poland and Hungary.<br />
“The <strong>Olayan</strong> <strong>Group</strong> is the largest shareholder after The<br />
<strong>Coca</strong>-<strong>Cola</strong> Company, and we look at this as a long-term<br />
strategic <strong>in</strong>vestment,” commented Toubassy.<br />
The <strong>Olayan</strong> <strong>Group</strong> has long been an <strong>in</strong>vestor <strong>in</strong> The<br />
<strong>Coca</strong>-<strong>Cola</strong> Company and <strong>Coca</strong>-<strong>Cola</strong> Enterprises <strong>in</strong> the U.S.<br />
The relationship took an active turn <strong>in</strong> 1988, when <strong>Olayan</strong><br />
brought <strong>Coca</strong>-<strong>Cola</strong> back to <strong>Saudi</strong> <strong>Arabia</strong> after a market<br />
absence of 25 years. That high-fly<strong>in</strong>g venture is featured on<br />
our cover and on pages 4-5.<br />
Participat<strong>in</strong>g <strong>in</strong> First Emergency Medic<strong>in</strong>e Conference<br />
The <strong>Saudi</strong> Red Crescent Society <strong>in</strong>itiated the First<br />
International Conference and Exhibition on Emergency<br />
Medic<strong>in</strong>e last summer, and naturally <strong>Olayan</strong>’s <strong>Arabia</strong>n Health<br />
Care Supply Company (AHCSC) was an active participant.<br />
H.R.H. Pr<strong>in</strong>ce Naif b<strong>in</strong> Abdul Aziz, Interior M<strong>in</strong>ister,<br />
<strong>in</strong>augurated the event, held at the <strong>Saudi</strong> Cultural Center <strong>in</strong><br />
Riyadh on the occasion of the Red Crescent Society’s 65th<br />
Anniversary.<br />
AHCSC exhibited products from its major suppliers,<br />
<strong>in</strong>clud<strong>in</strong>g Baxter, U.S. Surgical and Orthofix, as well as<br />
ENAYAH, the local manufacturer of surgical disposables and<br />
accessories from Kimberly-Clark <strong>in</strong> which <strong>Olayan</strong> plays a<br />
major role.<br />
Othman Abahusse<strong>in</strong>, general manager of AHCSC, right, briefs M<strong>in</strong>ister<br />
of Interior H.R.H. Pr<strong>in</strong>ce Naif b<strong>in</strong> Abdul Aziz, center, M<strong>in</strong>ister of Health<br />
H.E. Dr. Osama Shobokshi, and President of the <strong>Saudi</strong> Red Crescent<br />
Society H.E. Dr. Abdulrahman Al-Suwailem, left, on the activities of<br />
<strong>Olayan</strong>’s medical products company.<br />
33
4<br />
<strong>Coca</strong>-<strong>Cola</strong> <strong>in</strong> <strong>Saudi</strong><br />
Last September <strong>in</strong> Riyadh, Douglas Ivester, head of<br />
the world’s largest beverage company, unveiled a<br />
plaque commemorat<strong>in</strong>g his visit to the site of a<br />
new, $20 million <strong>Coca</strong>-<strong>Cola</strong> bottl<strong>in</strong>g plant. He was<br />
<strong>in</strong>vited to do so by Khaled <strong>Olayan</strong>, chairman of<br />
The <strong>Olayan</strong> <strong>Group</strong>’s operations <strong>in</strong> the K<strong>in</strong>gdom, which<br />
<strong>in</strong>clude the bottl<strong>in</strong>g jo<strong>in</strong>t venture with <strong>Coca</strong>-<strong>Cola</strong>.<br />
“It is a clear <strong>in</strong>dication of the success of<br />
The <strong>Coca</strong>-<strong>Cola</strong> Bottl<strong>in</strong>g Company of <strong>Saudi</strong><br />
<strong>Arabia</strong> (CCBCSA) that we are build<strong>in</strong>g this<br />
plant, and we should recognize its symbolic<br />
value,” said Mr. <strong>Olayan</strong>. “By build<strong>in</strong>g a stateof-the-art<br />
facility <strong>in</strong> Riyadh, we send an<br />
unmistakable signal. As the unified bottler<br />
for the whole of <strong>Saudi</strong> <strong>Arabia</strong>, we are<br />
determ<strong>in</strong>ed to establish our presence <strong>in</strong> all<br />
parts of the country with the goal of serv<strong>in</strong>g<br />
every customer.”<br />
The plant, which is scheduled to open <strong>in</strong><br />
March 1999, is the third <strong>Coca</strong>-<strong>Cola</strong> bottl<strong>in</strong>g<br />
facility <strong>in</strong> the K<strong>in</strong>gdom and the first <strong>in</strong> the<br />
central region. The others are <strong>in</strong> Dammam<br />
and Jeddah. The Riyadh facility is be<strong>in</strong>g<br />
built from scratch on a large parcel of<br />
<strong>Olayan</strong> land adjacent to the <strong>Olayan</strong> <strong>Saudi</strong><br />
Hold<strong>in</strong>g Company complex <strong>in</strong> the capital.<br />
The <strong>Saudi</strong> <strong>Arabia</strong>n Bechtel Company, another<br />
<strong>Olayan</strong> jo<strong>in</strong>t venture, is manag<strong>in</strong>g the<br />
construction project.<br />
Growth <strong>in</strong> a sizzl<strong>in</strong>g market<br />
Accord<strong>in</strong>g to a recent report <strong>in</strong> the<br />
F<strong>in</strong>ancial Times, the soft dr<strong>in</strong>k market <strong>in</strong> the<br />
Middle East and North Africa as a whole has<br />
grown 50 percent s<strong>in</strong>ce 1991 and is expected<br />
to expand 85 percent more by 2005. This<br />
region, which runs from Morocco to Oman,<br />
has benefited from $400 million <strong>in</strong> strategic<br />
<strong>in</strong>vestments by the <strong>Coca</strong>-<strong>Cola</strong> system over<br />
the past five years. Nearly one-quarter of<br />
this <strong>in</strong>vestment has gone <strong>in</strong>to the <strong>Saudi</strong> market,<br />
which Ivester, who is chairman and<br />
chief executive of The <strong>Coca</strong>-<strong>Cola</strong> Company,<br />
called the fastest-grow<strong>in</strong>g for <strong>Coca</strong>-<strong>Cola</strong><br />
products <strong>in</strong> the region. A further major <strong>in</strong>fusion<br />
<strong>in</strong> the region is scheduled over the next<br />
three years.<br />
That type of commitment has already paid off. <strong>Coca</strong>-<strong>Cola</strong><br />
products now represent nearly 40 percent of all carbonated<br />
soft dr<strong>in</strong>k sales <strong>in</strong> the region as a whole. In <strong>Saudi</strong> <strong>Arabia</strong>,<br />
CCBCSA’s share of sales, <strong>in</strong>clud<strong>in</strong>g <strong>Coca</strong>-<strong>Cola</strong> Lite, Sprite and<br />
The “<strong>Coca</strong>-<strong>Cola</strong> Giants” attract a crowd.<br />
Douglas Ivester and Khaled <strong>Olayan</strong> after<br />
unveil<strong>in</strong>g the plaque at the Riyadh plant.<br />
Fanta, have grown to about 28 percent from zero a little<br />
over a decade ago. And that has been aga<strong>in</strong>st tough<br />
competition from an entrenched rival, which enjoyed a<br />
quarter-century head start.<br />
Celebrat<strong>in</strong>g its soar<strong>in</strong>g success<br />
Last April, <strong>Coca</strong>-<strong>Cola</strong> celebrated its ascendancy by choos<strong>in</strong>g<br />
the skies over Jeddah to <strong>in</strong>troduce the<br />
world’s largest bottle-shaped hot air balloons.<br />
It would take 2 billion liters of<br />
Coke to fill each one! Known as the<br />
<strong>Coca</strong>-<strong>Cola</strong> Giants, the tw<strong>in</strong> balloons<br />
kicked off a Middle East tour <strong>in</strong> <strong>Saudi</strong><br />
<strong>Arabia</strong> as a special “thank you” to its loyal<br />
customers there for help<strong>in</strong>g lead the<br />
region <strong>in</strong> sales growth.<br />
Dur<strong>in</strong>g their two-week stay <strong>in</strong> the<br />
K<strong>in</strong>gdom, the Giants were part of a new<br />
world’s record. At an altitude of 5,000<br />
feet, <strong>Coca</strong>-<strong>Cola</strong> stuntman Ian Ashpole successfully<br />
performed the world’s highestever<br />
somersault trapeze act. Then he<br />
jumped from the balloons with <strong>Saudi</strong><br />
parachutist Mubarak Al-Suwailem, the first<br />
<strong>Saudi</strong> daredevil to attempt such a feat <strong>in</strong><br />
the K<strong>in</strong>gdom.<br />
After their st<strong>in</strong>t <strong>in</strong> Jeddah, the balloons<br />
moved on to Riyadh and Dammam. More<br />
than 100,000 people participated <strong>in</strong> the<br />
festivities, and more than half a million<br />
residents got a chance to see the Giants<br />
as they flew over the K<strong>in</strong>gdom.<br />
Commitment to Community<br />
“As we focus on our bus<strong>in</strong>ess we<br />
have not lost sight of our<br />
community,” Khaled <strong>Olayan</strong> stated<br />
last fall dur<strong>in</strong>g a tour of the new<br />
<strong>Coca</strong>-<strong>Cola</strong> plant <strong>in</strong> Riyadh. “The<br />
<strong>Olayan</strong> <strong>Group</strong> is very proud of its<br />
long-stand<strong>in</strong>g tradition of contribut<strong>in</strong>g<br />
to the development of the K<strong>in</strong>gdom<br />
of <strong>Saudi</strong> <strong>Arabia</strong>, a history that<br />
<strong>Coca</strong>-<strong>Cola</strong> shares <strong>in</strong> its home markets.”<br />
In <strong>Saudi</strong> <strong>Arabia</strong>, <strong>Coca</strong>-<strong>Cola</strong> is<br />
actively support<strong>in</strong>g community<br />
services, especially sports and<br />
education, even as it f<strong>in</strong>ds <strong>in</strong>novative<br />
ways to serve customers. Snapshots of<br />
this work appear here.
<strong>Arabia</strong><br />
Up, up, and away<br />
Up, up, and away<br />
Nearly 1,000<br />
contestants<br />
competed <strong>in</strong> the<br />
fifth Olympic Day<br />
Run held last<br />
August 13 <strong>in</strong><br />
Dammam. The<br />
event was organized<br />
by the<br />
<strong>Saudi</strong> Olympic<br />
Committee and<br />
by <strong>Coca</strong>-<strong>Cola</strong>.<br />
<strong>Saudi</strong> children participated last<br />
May <strong>in</strong> the first Annual Young<br />
Scientists Fair, held at the Jeddah<br />
Science and Technology Center as<br />
part of a unique Al Baik/<strong>Coca</strong>-<strong>Cola</strong><br />
program. The Grand w<strong>in</strong>ner, Jawad<br />
Al Shamali, 11, attended the Nasa<br />
Space Camp <strong>in</strong> Alabama last<br />
September. It was his first trip to<br />
the U.S.<br />
Three lucky young<br />
soccer fans won a<br />
trip to the World<br />
Cup <strong>in</strong> France last<br />
summer as part of<br />
<strong>Coca</strong>-<strong>Cola</strong>’s Youth<br />
Program. Two of<br />
the boys were on<br />
the field at Cup<br />
matches as Ball<br />
Kids. The third<br />
played <strong>in</strong> a selected<br />
Pre-Match Match.<br />
They were among<br />
560 young fans to<br />
represent their<br />
countries at the<br />
world’s most<br />
watched sport<strong>in</strong>g<br />
event.<br />
Promotions like this one -<br />
“Collect 3, Get 1 Free,” which<br />
was launched <strong>in</strong> late 1998 -<br />
have proven enormously<br />
popular with economiz<strong>in</strong>g<br />
families <strong>in</strong> <strong>Saudi</strong> <strong>Arabia</strong>.<br />
5
Exports<br />
<strong>Saudi</strong> <strong>Arabia</strong><br />
<strong>Olayan</strong> has shipped diapers to Russia, disposable surgical suits to the<br />
6<br />
to the World<br />
U.S., plastic pipes to Hong Kong, and personal care products to Djibouti.<br />
Even today, at the dawn of the 21st<br />
Century, most people can easily conjure up an<br />
image of ancient camel caravans criss-cross<strong>in</strong>g<br />
<strong>Arabia</strong>’s desert terra<strong>in</strong> <strong>in</strong> a slow but steady movement from<br />
oasis to oasis, transport<strong>in</strong>g goods from east to west and back. So<br />
famous and deeply rooted <strong>in</strong> history is this scene that it often represents<br />
the nascent po<strong>in</strong>t of world trade.<br />
Flash to the present, at any of <strong>Saudi</strong> <strong>Arabia</strong>’s gateway airports or seaports,<br />
and the image is much different. Jumbo cargo jets, tractor-trailers, supertankers,<br />
and conta<strong>in</strong>er ships have long s<strong>in</strong>ce displaced the caravan. What has not<br />
changed is that the <strong>Arabia</strong>n Pen<strong>in</strong>sula today, like its counterpart of old, is a major<br />
hub of world trade.<br />
In the holds of cargo carriers are not just the hydrocarbons that have long made<br />
<strong>Saudi</strong> <strong>Arabia</strong> the world’s largest oil export<strong>in</strong>g nation, but also several billions of dollars<br />
worth of non-oil exports a year. The volume of these non-oil merchandise exports has<br />
been on the rise. So has their proportion of total <strong>Saudi</strong> exports. Moreover, with the<br />
recent decl<strong>in</strong>e <strong>in</strong> world oil prices to near historic lows <strong>in</strong> real terms, exports of <strong>Saudi</strong>made<br />
goods have taken on national strategic importance.<br />
The <strong>Olayan</strong> <strong>Group</strong> is not just do<strong>in</strong>g its part. It stands foursquare <strong>in</strong> the export torrent.<br />
The goal of the <strong>Group</strong> has always been to bridge the <strong>Saudi</strong>, Gulf and global economies.<br />
It has driven commercial and <strong>in</strong>dustrial pylons deep <strong>in</strong>to the markets of the K<strong>in</strong>gdom<br />
and the Gulf. As the <strong>Saudi</strong> economy has developed, the traffic across this bridge has<br />
become dist<strong>in</strong>ctly two-way. The <strong>Group</strong> is actively promot<strong>in</strong>g <strong>Saudi</strong> exports at many<br />
of its affiliated companies <strong>in</strong> <strong>Saudi</strong> <strong>Arabia</strong> and the Gulf.<br />
Every year, the companies of The <strong>Olayan</strong> <strong>Group</strong> together export thousands of<br />
tons of manufactured goods to Gulf countries, the wider Middle East and well<br />
beyond. Key manufacturers contribut<strong>in</strong>g to the push appear on the fac<strong>in</strong>g<br />
page. The <strong>Group</strong> also exports services. For example, it recently expanded<br />
its master franchis<strong>in</strong>g agreement with Burger K<strong>in</strong>g to <strong>in</strong>clude not only<br />
the Gulf countries, but also Egypt, Yemen, Lebanon, Jordan, Syria<br />
and Iraq. <strong>Olayan</strong>-Descon, an <strong>in</strong>dustrial ma<strong>in</strong>tenance<br />
concern based <strong>in</strong> Jubail, has won contracts<br />
throughout the Gulf.
OLAYAN KIMBERLY-CLARK<br />
SAUDI BOX CO.<br />
NABISCO ARABIA CO.<br />
STEEL PRODUCTS CO.<br />
ARABIAN PAPER PRODUCTS CO.<br />
ARABIAN MEDICAL PRODUCTS MANUFACTURING CO.<br />
OLAYAN ARABIAN PACKAGING CO.<br />
SAUDI PLASTIC PRODUCTS CO.<br />
UNITED ARAB CAN MANUFACTURING CO.<br />
COLGATE-PALMOLIVE ARABIA LTD.<br />
ALUMINUM PRODUCTS CO.<br />
ALUMINUM MANUFACTURING CO.<br />
7
8<br />
Introduced<br />
several years oiii<br />
ago, the Xerox “X”<br />
symbol appears to be<br />
solid and diaphanous,<br />
constantly assembl<strong>in</strong>g and<br />
disassembl<strong>in</strong>g itself from<br />
float<strong>in</strong>g bits of<br />
<strong>in</strong>formation.<br />
In <strong>Saudi</strong> <strong>Arabia</strong>, this dynamic digital<br />
signature is more appropriate than ever.<br />
More and more documents are be<strong>in</strong>g<br />
created, shared, distributed and pr<strong>in</strong>ted on networks.<br />
The movement of the document from the<br />
pr<strong>in</strong>ted form to digital has fueled an explosion<br />
<strong>in</strong> the volume of useful <strong>in</strong>formation we all have<br />
at our disposal.<br />
Because it has prepared for the communications<br />
thunderbolt, and even seeded the clouds<br />
for it, <strong>Saudi</strong> Xerox Agencies Co. has been able<br />
Farid Moharram<br />
to anticipate the demand for the new technologies<br />
and offer equipment and systems that fulfill<br />
it. It meets this demand through nationwide coverage by<br />
highly motivated teams. Headquartered <strong>in</strong> Al-Khobar, <strong>Saudi</strong><br />
Xerox also has offices <strong>in</strong> Jubail Industrial City, Riyadh, Jeddah<br />
and Makkah. Founded <strong>in</strong> 1986, this <strong>Olayan</strong>-Xerox partnership<br />
is now <strong>in</strong> its 13th year.<br />
Accord<strong>in</strong>g to General Manager Farid Moharram, who jo<strong>in</strong>ed<br />
the <strong>Saudi</strong> agency four years ago, the group is well positioned<br />
to take a leadership role <strong>in</strong> the digital era. “We have the<br />
expertise, the products and most importantly the after sales<br />
support. The year ahead holds its challenges from the standpo<strong>in</strong>t<br />
of the general economy but offers great promise for<br />
those who weather the storm and stay firm.”<br />
<strong>Saudi</strong> <strong>Arabia</strong>’s Team Xerox is prepar<strong>in</strong>g its customers<br />
for an <strong>in</strong>formation mix that is rapidly<br />
tilt<strong>in</strong>g toward the digital networked side of the<br />
<strong>in</strong>formation equation, even while the amount<br />
of <strong>in</strong>formation <strong>in</strong> paper form is still grow<strong>in</strong>g<br />
rapidly.<br />
“In fact, the use of e-mail and the Internet<br />
has <strong>in</strong>creased the use of paper!” Moharram<br />
exclaims. “For <strong>in</strong>stance, we know that most<br />
people pr<strong>in</strong>t their e-mail first when they<br />
receive it.”<br />
Information as a resource has been recognized<br />
as the biggest capital asset a company<br />
can have. It has become the competitive edge <strong>in</strong> the world of<br />
today’s bus<strong>in</strong>ess. Critical <strong>in</strong>formation is captured <strong>in</strong> documents<br />
and, to the extent that a company can leverage technology<br />
to improve document work processes, it will be vital<br />
<strong>in</strong> the growth of the company’s <strong>in</strong>tellectual capital.<br />
Xerox has a heritage built on the <strong>in</strong>vention of the laser<br />
pr<strong>in</strong>ter, fax, mouse, graphic user <strong>in</strong>terface and Ethernet network<br />
(precursor to the Internet), not to mention the xerographic<br />
copier!<br />
But the speed of change is <strong>in</strong>creas<strong>in</strong>g.<br />
“In the past we could develop and launch a product <strong>in</strong><br />
three years. Once it was launched, we could keep it go<strong>in</strong>g<br />
for five to 10 years,” notes Moharram. “This is no longer the
Volume of useful <strong>in</strong>formation<br />
case; the rate at which products are launched and replaced<br />
will probably be five times faster. In addition, many<br />
customers do not buy <strong>in</strong> face-to-face situations.”<br />
As a result, accord<strong>in</strong>g to Moharram, the traditional copier<br />
suppliers are no longer the competitors of tomorrow: “The<br />
bus<strong>in</strong>ess models to watch are those established by companies<br />
such as Hewlett Packard, Microsoft and Dell,” he says.<br />
<strong>Saudi</strong> Xerox has entered the fray with an entire family of<br />
products based on a 100 percent digital platform. They work<br />
as a bridge between the paper-based document and the<br />
electronic document. To <strong>in</strong>troduce the products, <strong>Saudi</strong><br />
<strong>Arabia</strong>’s Team Xerox organized a rov<strong>in</strong>g exhibition called<br />
DigiteX ‘98 (Digital Products Exhibition of Xerox). Events<br />
were run <strong>in</strong> Al-Khobar, Riyadh and Jeddah.<br />
The heart of the new digital technology is CenterWare,<br />
which comes with all Document Center products.<br />
CenterWare br<strong>in</strong>gs <strong>in</strong>credible productivity to small and large<br />
companies alike. A version of CenterWare that will work via<br />
the Internet is planned for release shortly.<br />
The challenge for <strong>Saudi</strong> Xerox is to help their customers<br />
learn new ways of acquir<strong>in</strong>g and manag<strong>in</strong>g this new k<strong>in</strong>d of<br />
office equipment. In the typical company, functions are still<br />
rather dist<strong>in</strong>ctly divided among such departments as office<br />
services, telecommunications and <strong>in</strong>formation services.<br />
Xerox CenterWare and Document Center products now<br />
blend all these functions.<br />
<strong>Saudi</strong> Xerox sales consultants recommend that to smooth<br />
the way for greater efficiency, their customers should create<br />
a cross-functional “big four” steer<strong>in</strong>g committee. The committee<br />
should comprise representatives from procurement<br />
plus office services, telecom and <strong>in</strong>formation services. The<br />
committee creates standards to <strong>in</strong>corporate multi-task<strong>in</strong>g<br />
technology for new locations and to upgrade exist<strong>in</strong>g locations.<br />
This plann<strong>in</strong>g technique -— really a consult<strong>in</strong>g function —<br />
can help guide forward-look<strong>in</strong>g companies to new<br />
efficiencies.<br />
DIGITAL DOCUMENTS TO SOAR<br />
Useful documents<br />
<strong>in</strong> paper form<br />
Useful documents<br />
<strong>in</strong> digital form<br />
1995 Data Po<strong>in</strong>t =>5.4 Billion<br />
Bus<strong>in</strong>ess Dcuments Created<br />
(worldwide)<br />
1985 1990 1995 2000 2005 Time<br />
Research by Data Po<strong>in</strong>t<br />
Held <strong>in</strong> Al-Khobar, Jeddah and Riyadh, DigiteX ’98 was <strong>in</strong>strumental<br />
<strong>in</strong> position<strong>in</strong>g <strong>Saudi</strong> Xerox as a pioneer and market leader <strong>in</strong> digital<br />
technologies.<br />
Some of the members of “<strong>Saudi</strong> Team Xerox” choose their own way to<br />
dramatize the <strong>in</strong>formation explosion chronicled more dryly <strong>in</strong> the chart<br />
at left.<br />
One <strong>in</strong> a series of company profiles highlight<strong>in</strong>g the<br />
<strong>in</strong>tegrated facets of The <strong>Olayan</strong> <strong>Group</strong>. 9
10<br />
Inside <strong>Olayan</strong><br />
In conjunction with its 50th<br />
Anniversary, The <strong>Olayan</strong> <strong>Group</strong><br />
held a series of celebrations <strong>in</strong> six<br />
cities on three cont<strong>in</strong>ents to honor<br />
its exceptionally dedicated, mult<strong>in</strong>ational<br />
work force. The New York<br />
office kicked off the program at the<br />
end of 1997, and events followed <strong>in</strong><br />
Athens, Al-Khobar, Jeddah, Riyadh<br />
and lastly, <strong>in</strong> November 1998,<br />
London.<br />
Bashir Ahmed, the <strong>Group</strong>’s longestserv<strong>in</strong>g<br />
member after its founder, presents<br />
Khaled <strong>Olayan</strong>, left, with his 20-year<br />
award. Bashir Ahmed, who is from the<br />
Sudan, has been with the <strong>Group</strong> s<strong>in</strong>ce<br />
1959, all of that time with General<br />
Contract<strong>in</strong>g Company, the orig<strong>in</strong>al<br />
<strong>Olayan</strong> enterprise.<br />
In a message to employees<br />
<strong>in</strong>augurat<strong>in</strong>g the Employee<br />
Recognition Program, <strong>Group</strong><br />
Chairman Suliman <strong>Olayan</strong> stated:<br />
“Fifty years ago, I embarked on a<br />
journey and was fortunate enough<br />
to have several able and dedicated<br />
people accompany me. That journey<br />
has taken me far, and today<br />
there are a lot more people<br />
<strong>in</strong>volved <strong>in</strong> the enterprise. But I<br />
have never lost sight of the fact<br />
that you and your fellow employees<br />
have made the journey possible<br />
and have helped propel The<br />
<strong>Olayan</strong> <strong>Group</strong> to where it is today.<br />
Just as importantly, we depend<br />
upon you to identify new paths for<br />
our organization and to guide us<br />
forward along them.<br />
Employee Service Celebrated<br />
Accounts Assistant Ghazala Qureshi accepts her five-year award from John Dunbar, manag<strong>in</strong>g<br />
director of <strong>Olayan</strong> Europe Ltd., at a celebration held last November at the Tower of London.<br />
Gabriel Saba, vice president of <strong>Olayan</strong><br />
Investments Company Establishment, left,<br />
receives his 30-year award from <strong>Group</strong><br />
President Aziz Syriani <strong>in</strong> Athens.<br />
No matter what position you personally<br />
hold, you are vital to the overall success<br />
of the journey and to our reach<strong>in</strong>g<br />
every milestone along the way.”<br />
Out of a total eligible work force of<br />
3,310 from 25 <strong>Olayan</strong> companies, 1,427<br />
employees, or 43 percent, received<br />
awards for five or more years of service.<br />
More than 20 percent received awards<br />
for 10 or more years of service and 5<br />
percent for 20 or more years. Eighteen<br />
employees were honored for hav<strong>in</strong>g<br />
reached the 25-year milestone, eight<br />
for reach<strong>in</strong>g 30 years, and one for<br />
reach<strong>in</strong>g 35.<br />
That is a remarkable record,<br />
consider<strong>in</strong>g that the average U.S. corporation<br />
currently loses about half its<br />
Alice Fonta<strong>in</strong>e, the longestserv<strong>in</strong>g<br />
member of <strong>Olayan</strong>’s<br />
New York team, has been a<br />
special assistant to the<br />
<strong>Group</strong> Chairman’s Office for<br />
more than a quarter century.<br />
employees every four years,<br />
accord<strong>in</strong>g to one widely cited<br />
estimate.<br />
Recogniz<strong>in</strong>g an exceptionally<br />
loyal work force, Mr. <strong>Olayan</strong> told<br />
employees, “We will cont<strong>in</strong>ue to<br />
depend upon you as we move forward<br />
to take up the challenges of<br />
the new century. Those challenges<br />
are many and diverse, but, with<br />
your cont<strong>in</strong>ued dedication, all is<br />
possible. I am confident that our<br />
<strong>Group</strong> will achieve even greater<br />
success <strong>in</strong> the years ahead.”
Animal Magnetism Senior Management Changes<br />
(L–R) Kelsey Burns, Jake Burns, and Carl Fusco spend quality time<br />
with an Australian wallaby.<br />
Offspr<strong>in</strong>g of employees at <strong>Olayan</strong> America Corporation got<br />
up close and personal last December with a number of<br />
“exotic” animals rarely seen <strong>in</strong> the Big Apple. It was all part<br />
of the Annual Children’s Holiday Party, held at the company’s<br />
Park Avenue office. Both animals and children scurried<br />
through the premises, and all strays were safely recovered.<br />
Realtors Battle Sizzlers <strong>in</strong> Basketball F<strong>in</strong>al<br />
N<strong>in</strong>e companies participated <strong>in</strong> the first Inter-<strong>Olayan</strong><br />
Basketball Tournament last summer at the Al-Bustan residential<br />
complex <strong>in</strong> Al-Khobar. The home team, the Al-Bustan<br />
Realtors, won the championship, while the youthful, crowdpleas<strong>in</strong>g<br />
Burger K<strong>in</strong>g Sizzlers came <strong>in</strong> second. The <strong>Coca</strong>-<br />
<strong>Cola</strong> Bottlers defeated the GCC Turbo Chargers for third<br />
place.<br />
Burger K<strong>in</strong>g’s Edward Torres was judged the most valuable<br />
player, while the Xerox Duplicators were a unanimous<br />
choice for the sportsmanship award. Other teams <strong>in</strong> the<br />
tournament, held from April 30 to July 9 and organized by<br />
the <strong>Group</strong>’s Human Resources Department, were the AMCO<br />
Metals, GTC Leone Tea Traders, <strong>Olayan</strong> Kimberly-Clark<br />
Super Trims, and VETCO Inspectors. OSHCO Chairman<br />
Khaled <strong>Olayan</strong>, President Clive M<strong>in</strong>to and then <strong>Group</strong> Vice<br />
President of Human Resources Amr Al-Taher were all on<br />
hand at the awards ceremony.<br />
Akram Hijazi<br />
After 30 years of service to<br />
The <strong>Olayan</strong> <strong>Group</strong>,<br />
<strong>in</strong>clud<strong>in</strong>g more than 20 as<br />
chief f<strong>in</strong>ancial officer,<br />
Akram Hijazi rel<strong>in</strong>quished<br />
his day-to-day duties at the<br />
end of July 1998. However,<br />
he rema<strong>in</strong>s on the Board<br />
of Directors and cont<strong>in</strong>ues<br />
to counsel the <strong>Group</strong> as a<br />
consultant.<br />
In announc<strong>in</strong>g the<br />
change, <strong>Group</strong> President Aziz Syriani said, “Akram’s<br />
achievements over an extraord<strong>in</strong>ary career will serve<br />
The <strong>Olayan</strong> <strong>Group</strong> well <strong>in</strong>to our second 50 years...<br />
While he will be missed, it is good to know that we will<br />
cont<strong>in</strong>ue to benefit from his association with us <strong>in</strong> his<br />
new role.”<br />
Dur<strong>in</strong>g Akram’s tenure as CFO, the <strong>Group</strong> experienced<br />
extraord<strong>in</strong>ary growth, averag<strong>in</strong>g 23 percent per<br />
year over the past quarter century. “The results, both<br />
qualitative and quantitative, speak for themselves,” said<br />
Syriani.<br />
The CFO functions, located <strong>in</strong> Athens, have been<br />
reassigned to four OICE vice presidents. Roger Fipps has<br />
accounts, f<strong>in</strong>ance, control and risk management. Sari<br />
Sahyoun and Nadim Tabbara co-manage fixed <strong>in</strong>come<br />
<strong>in</strong>vestments, <strong>in</strong>clud<strong>in</strong>g foreign exchange and derivatives.<br />
Makram Musallam cont<strong>in</strong>ues to handle the treasury function.<br />
Abdallah Al-Mouallimi<br />
With expanded duties <strong>in</strong><br />
the public doma<strong>in</strong>,<br />
Abdallah Al-Mouallimi has<br />
stepped down as vice<br />
chairman of <strong>Olayan</strong><br />
F<strong>in</strong>anc<strong>in</strong>g Company (OFC).<br />
While he has rel<strong>in</strong>quished<br />
his day-to-day responsibilities,<br />
he rema<strong>in</strong>s closely<br />
affiliated with the <strong>Group</strong><br />
as a member of the<br />
Executive Committee of<br />
both OFC and OSHCO and as manag<strong>in</strong>g director of The<br />
<strong>Coca</strong>-<strong>Cola</strong> Bottl<strong>in</strong>g Company of <strong>Saudi</strong> <strong>Arabia</strong>. In addition,<br />
he serves <strong>in</strong> a significant senior liaison function <strong>in</strong><br />
the important <strong>Olayan</strong>-Bechtel relationship.<br />
The change occurred <strong>in</strong> the wake of Abdallah’s<br />
appo<strong>in</strong>tment <strong>in</strong> mid-1997 to the Majlis Al-Shura or<br />
national consultative council and, <strong>in</strong> April 1998, to the<br />
Board of the newly created <strong>Saudi</strong> Telecommunications<br />
Company.<br />
He has served The <strong>Olayan</strong> <strong>Group</strong> s<strong>in</strong>ce 1987, follow<strong>in</strong>g<br />
10 years as general manager of the Alum<strong>in</strong>um<br />
Products Company Ltd.<br />
11
Reach<strong>in</strong>g out on our 50th<br />
THE OLAYAN GROUP’S 50TH<br />
Anniversary, marked dur<strong>in</strong>g late<br />
1997 and <strong>in</strong> 1998, was <strong>in</strong> many<br />
ways a private affair. But the <strong>Group</strong><br />
also reached out to the public to<br />
recount its history, expla<strong>in</strong> its<br />
philosophy and recognize how its<br />
relationships with its customers and<br />
bus<strong>in</strong>ess partners have enabled the<br />
<strong>Group</strong> to grow from modest local<br />
beg<strong>in</strong>n<strong>in</strong>gs to global stardom.<br />
Follow<strong>in</strong>g coverage <strong>in</strong> The Wall<br />
Street Journal and an advertis<strong>in</strong>g<br />
supplement <strong>in</strong> Forbes dur<strong>in</strong>g mid-<br />
1997, the <strong>Group</strong> concentrated on<br />
reach<strong>in</strong>g the <strong>Saudi</strong>, Gulf and Middle<br />
Eastern markets. Most seen were a<br />
series of advertisements built<br />
around four themes that capture<br />
the essence of the <strong>Olayan</strong><br />
enterprise: Vision, Alliances, Impact<br />
and Strength.<br />
The ads were run <strong>in</strong> two <strong>in</strong>ternational<br />
Arabic dailies, Asharq Al-<br />
Awsat and Al-Hayat, as well as <strong>in</strong><br />
Middle East Economic Digest<br />
(MEED) and Gulf Bus<strong>in</strong>ess. The ads<br />
also appeared <strong>in</strong> <strong>Saudi</strong> newspapers<br />
and magaz<strong>in</strong>es, <strong>in</strong>clud<strong>in</strong>g Al-Youm,<br />
Okaz, Al-Riyadh, Tijarat al-Riyadh,<br />
Tijarat Jeddah, Al-Iqtisad<br />
Dammam, Al-Iqtisad wa Al-Amal,<br />
and Ahlan wa Sahlan, the <strong>in</strong>-flight<br />
magaz<strong>in</strong>e of <strong>Saudi</strong> <strong>Arabia</strong>n Airl<strong>in</strong>es.<br />
In addition, <strong>in</strong>-depth profiles of<br />
<strong>Group</strong> Chairman Suliman S. <strong>Olayan</strong><br />
appeared dur<strong>in</strong>g 1998 <strong>in</strong><br />
Al-Yamamah, Al-Iqtisad wa Al-<br />
Amal, and the U.K. and U.S.<br />
editions of the F<strong>in</strong>ancial Times.<br />
F<strong>in</strong>ally, a video documentary<br />
was produced, offer<strong>in</strong>g <strong>in</strong> eight<br />
m<strong>in</strong>utes an enlighten<strong>in</strong>g and<br />
enterta<strong>in</strong><strong>in</strong>g glimpse of how a small<br />
truck<strong>in</strong>g bus<strong>in</strong>ess launched by<br />
Mr. <strong>Olayan</strong> <strong>in</strong> 1947 became a<br />
global enterprise.<br />
RIYADH<br />
P.O. Box 8772<br />
Riyadh 11492<br />
<strong>Saudi</strong> <strong>Arabia</strong><br />
Fax: (966-1) 478-0988<br />
AL-KHOBAR<br />
P.O. Box 1520<br />
Al-Khobar 31952<br />
<strong>Saudi</strong> <strong>Arabia</strong><br />
Fax: (966-3) 857-5834<br />
JEDDAH<br />
P.O. Box 1227<br />
Jeddah 21431<br />
<strong>Saudi</strong> <strong>Arabia</strong><br />
Fax: (966-2) 660-5483<br />
Art Enlivens the Enterprise<br />
The <strong>Olayan</strong> <strong>Group</strong> commissioned a series of<br />
pa<strong>in</strong>t<strong>in</strong>gs to illustrate the four core themes of its<br />
50th Anniversary — Vision, Alliances, Impact,<br />
Strength — plus a fifth element, Opportunity, a<br />
rem<strong>in</strong>der of the <strong>Group</strong>’s entrepreneurial orig<strong>in</strong>s<br />
and abid<strong>in</strong>g spirit.<br />
Artist David Cutler captured these five<br />
concepts <strong>in</strong> symbolic pa<strong>in</strong>t<strong>in</strong>gs, each offer<strong>in</strong>g a<br />
dist<strong>in</strong>ctive metaphor that is at once whimsical and<br />
philosophical. At right, for example, Alliances is<br />
depicted as a balloon lifted by the draft of a<br />
thousand birds.<br />
Artist Cutler has been commissioned to convey<br />
thematic messages by many other corporate<br />
clients such as AT&T, Bank of America and IBM.<br />
The recipient of numerous awards, he is a member<br />
of the <strong>in</strong>ternationally recognized Society of<br />
Illustrators.<br />
The pa<strong>in</strong>t<strong>in</strong>gs were made <strong>in</strong>to posters which<br />
have been framed and mounted on the walls of<br />
many of the <strong>Group</strong>’s offices.<br />
ATHENS<br />
P.O. Box 75046 Kallithea<br />
Athens 17610<br />
Greece<br />
Fax: (30-1) 959-5818<br />
VIENNA<br />
Opern<strong>in</strong>g 1/R/709<br />
A-1010 Vienna<br />
Austria<br />
Fax (43-1) 581-6247<br />
LONDON<br />
140 Piccadilly<br />
London W1V 9FH<br />
United K<strong>in</strong>gdom<br />
Fax: (44-171) 235-3857<br />
NEW YORK<br />
505 Park Avenue<br />
New York, NY 10022<br />
USA<br />
Fax: (212) 308-3654