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Coca-Cola in Saudi Arabia Coca-Cola in Saudi Arabia - Olayan Group

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<strong>Coca</strong>-<strong>Cola</strong> <strong>in</strong><br />

<strong>Saudi</strong> <strong>Arabia</strong><br />

Up, up, and away<br />

<strong>Olayan</strong> Facets<br />

Xerox Puts the Information<br />

Explosion to Work<br />

Issue No 10, W<strong>in</strong>ter 1998/1999<br />

INSide<br />

OFC Ranked No.10<br />

2<br />

Exports to the World<br />

6<br />

Employee Service Honored<br />

10<br />

Celebrat<strong>in</strong>g Our 50th<br />

12


2<br />

Milestones<br />

OFC Ranked 10th Among <strong>Saudi</strong> 100<br />

<strong>Olayan</strong> F<strong>in</strong>anc<strong>in</strong>g Company (OFC) was ranked No. 10 <strong>in</strong> a<br />

recently released annual survey of top <strong>Saudi</strong> companies,<br />

known as the <strong>Saudi</strong> 100.<br />

The widely publicized rank<strong>in</strong>gs were announced <strong>in</strong> the<br />

Dec. 21, 1998, edition of Arab News, a lead<strong>in</strong>g English-language<br />

daily <strong>in</strong> <strong>Saudi</strong> <strong>Arabia</strong>. While the survey has been<br />

conducted<br />

annually for<br />

several years,<br />

this was the<br />

first time OFC<br />

participated.<br />

While<br />

ranked tenth<br />

overall, OFC<br />

came <strong>in</strong> at No.<br />

4 among the<br />

top 10 diversified<br />

companies, with annual turnover of nearly $920 million<br />

(SR 3.4 billion). It was ranked No. 8 among the top 10<br />

employers <strong>in</strong> the K<strong>in</strong>gdom, with a total work force of 8,591<br />

employees at its wholly-owned, majority-owned and affiliated<br />

companies. OFC was ranked 19th overall <strong>in</strong> terms of<br />

assets, which were listed at $1.676 billion (SR 6.287 billion).<br />

Established <strong>in</strong> 1978 and headquartered <strong>in</strong> Riyadh, OFC<br />

oversees all of The <strong>Olayan</strong> <strong>Group</strong>’s bus<strong>in</strong>esses and <strong>in</strong>vestments<br />

<strong>in</strong> <strong>Saudi</strong> <strong>Arabia</strong> and the Middle East. It is also the<br />

vehicle for the <strong>Group</strong>’s jo<strong>in</strong>t ventures <strong>in</strong> the region.<br />

Chairman Attends Landmark Events<br />

<strong>Group</strong> Chairman Suliman <strong>Olayan</strong> attended several landmark<br />

events last fall while <strong>in</strong> the U.S. dur<strong>in</strong>g the course of his<br />

heavy <strong>in</strong>ternational bus<strong>in</strong>ess schedule.<br />

He and his wife Mary were guests of the Bechtel <strong>Group</strong><br />

at that company’s centennial celebration <strong>in</strong> San Francisco <strong>in</strong><br />

late September. Less than a week later, Mr. <strong>Olayan</strong> attended<br />

a d<strong>in</strong>ner <strong>in</strong> Wash<strong>in</strong>gton,<br />

DC, for H.R.H. Crown<br />

Pr<strong>in</strong>ce Abdullah b<strong>in</strong> Abdul<br />

Aziz Al Saud, who was on<br />

a state visit to the U.S. as<br />

part of a historic, 47-day<br />

tour to seven nations on<br />

three cont<strong>in</strong>ents. Mr.<br />

<strong>Olayan</strong> also attended the<br />

annual IMF and World<br />

Bank meet<strong>in</strong>gs <strong>in</strong><br />

Wash<strong>in</strong>gton, DC, accompa-<br />

nied by his daughter,<br />

Hutham <strong>Olayan</strong>, president<br />

of <strong>Olayan</strong> America Corp.<br />

Suliman <strong>Olayan</strong> with Steve Bechtel, Jr.<br />

at the Bechtel <strong>Group</strong>’s centennial<br />

celebration last September <strong>in</strong><br />

San Francisco.<br />

F<strong>in</strong>ally, Mr. <strong>Olayan</strong> was among the guests of honor <strong>in</strong><br />

early October at the 15th Anniversary event <strong>in</strong> New York of<br />

the Arab Bankers Association of North America. Mr <strong>Olayan</strong>,<br />

who received the organization’s Banker’s Achievement<br />

Award <strong>in</strong> 1993, was among 13 such dist<strong>in</strong>guished awardees<br />

who were asked to comment for the occasion on the<br />

greatest challenge fac<strong>in</strong>g bankers <strong>in</strong> the Arab world. Not<strong>in</strong>g<br />

that the price for jo<strong>in</strong><strong>in</strong>g the global economy is hav<strong>in</strong>g to<br />

play on a level field, Mr. <strong>Olayan</strong> presented this as the overrid<strong>in</strong>g<br />

question fac<strong>in</strong>g these bankers today: “When my protected<br />

economy opens up, can I compete?”<br />

Mr. <strong>Olayan</strong> <strong>in</strong> Wash<strong>in</strong>gton, DC. From left: H.E. Dr. Ibrahim Al-Assaf,<br />

<strong>Saudi</strong> M<strong>in</strong>ister of F<strong>in</strong>ance and National Economy; The Hon. Chas. W.<br />

Freeman, Jr., former U.S. Ambassador to <strong>Saudi</strong> <strong>Arabia</strong>; and the Hon.<br />

John H. Sununu, former Chief of Staff to President George Bush.<br />

<strong>Olayan</strong>-Bechtel Partnership Celebrated<br />

<strong>Olayan</strong> and Bechtel teamed up on Dec. 8, 1998, to hold a<br />

jo<strong>in</strong>t reception mark<strong>in</strong>g the close of Bechtel’s centennial<br />

year, the pass<strong>in</strong>g of <strong>Olayan</strong>’s 50th Anniversary, and an association<br />

between the two companies and their found<strong>in</strong>g families<br />

that dates from 1947.The event was held at the<br />

Equestrian Club <strong>in</strong> Riyadh and attended by nearly 200 people,<br />

<strong>in</strong>clud<strong>in</strong>g lead<strong>in</strong>g <strong>Saudi</strong> and <strong>in</strong>ternational bus<strong>in</strong>essmen,<br />

government officials, ambassadors and diplomats. A photo<br />

display featured Bechtel’s landmark projects.<br />

Khaled <strong>Olayan</strong>, chairman<br />

of <strong>Olayan</strong> F<strong>in</strong>anc<strong>in</strong>g<br />

Company, and John Carter,<br />

Bechtel’s regional president<br />

for Europe, Africa, the<br />

Middle East and Southwest<br />

Asia, addressed the gather<strong>in</strong>g.<br />

Each stressed the commitment<br />

of their respective<br />

companies to the partnership<br />

and the development<br />

of <strong>Saudi</strong> <strong>Arabia</strong>.<br />

Khaled <strong>Olayan</strong> and John Carter at<br />

the Riyadh reception last December.<br />

Communiqué is published for the employees and friends of The <strong>Olayan</strong> <strong>Group</strong>.<br />

Editor: Richard Hobson, New York<br />

Correspondents: Samer Khalidi, Riyadh; Peter Crichton, Al-Khobar; Talal Munshi, Jeddah; Christ<strong>in</strong>e Childs, Athens; Gaye Rackham, London.<br />

Design and Production: VAMCOM & Partners, Parsippany, New Jersey


ABM, AT&E Make Headl<strong>in</strong>es<br />

<strong>Arabia</strong>n Bus<strong>in</strong>ess Mach<strong>in</strong>es (ABM) and its sister company,<br />

<strong>Arabia</strong>n Telecommunications & Electronics (AT&E), are featured<br />

<strong>in</strong> the December 1998 issue of <strong>Saudi</strong> Commerce &<br />

Economic Review. The magaz<strong>in</strong>e reported on the recent open<strong>in</strong>g<br />

of the concerns’ new flagship showroom for the Eastern<br />

Prov<strong>in</strong>ce, located <strong>in</strong> Al-Khobar.<br />

“The new showroom marks the launch of an extensive<br />

expansion program for both ABM and AT&E <strong>in</strong> the<br />

K<strong>in</strong>gdom, which will carry us <strong>in</strong>to the 21st Century,” General<br />

Manager Bakhit Al Farhan commented at the ceremony.<br />

Meantime, Vivid Technologies Inc. of the U.S. has<br />

announced an order completed by ABM for seven automated<br />

explosives detection systems for K<strong>in</strong>g Khalid International<br />

Airport <strong>in</strong> Riyadh. While Vivid systems have been selected<br />

for use <strong>in</strong> 33 airports <strong>in</strong> 17 countries, this was the first such<br />

sale to an airport <strong>in</strong> the Middle East. ABM is the exclusive<br />

distributor for <strong>Saudi</strong> <strong>Arabia</strong> of Vivid Technologies, based <strong>in</strong><br />

Woburn, Massachusetts.<br />

Khalid Al-Zamil, chairman of the Council of <strong>Saudi</strong> Chambers and the<br />

Chamber of Commerce and Industry for the Eastern Prov<strong>in</strong>ce, center,<br />

cuts the ribbon with Khaled <strong>Olayan</strong> as Bakhit Al-Farhan looks on.<br />

New Dimension <strong>in</strong> <strong>Coca</strong>-<strong>Cola</strong> Alliance<br />

The <strong>Olayan</strong> <strong>Group</strong> has become a major stakeholder <strong>in</strong> <strong>Coca</strong>-<br />

<strong>Cola</strong> Beverages Plc (CCB), the bottler for Central and Eastern<br />

Europe. The move has given the <strong>Group</strong> <strong>in</strong>stant exposure to<br />

a whole new market while further bolster<strong>in</strong>g its long-stand<strong>in</strong>g<br />

relationship with The <strong>Coca</strong>-<strong>Cola</strong> Company, the world’s<br />

largest beverage concern.<br />

CCB was formed <strong>in</strong> July 1998 as a sp<strong>in</strong>-off from its former<br />

parent, <strong>Coca</strong>-<strong>Cola</strong> Amatil Ltd. of Australia. <strong>Olayan</strong> acquired<br />

nearly an 11 percent stake <strong>in</strong> the new company, primarily<br />

through a private transaction with the San Miguel Corp. of<br />

the Philipp<strong>in</strong>es.<br />

<strong>Olayan</strong> executives Samir Toubassy <strong>in</strong> London and John<br />

Wolcott <strong>in</strong> New York coord<strong>in</strong>ated the project, work<strong>in</strong>g with<br />

respective offices of Credit Suisse First Boston, the <strong>Group</strong>’s<br />

advisor <strong>in</strong> the transaction. Toubassy was elected to CCB’s<br />

board last September.<br />

CCB’s <strong>in</strong>itial territory comprises 13 countries, <strong>in</strong>clud<strong>in</strong>g<br />

Austria, Italy, Switzerland, Poland and Hungary.<br />

“The <strong>Olayan</strong> <strong>Group</strong> is the largest shareholder after The<br />

<strong>Coca</strong>-<strong>Cola</strong> Company, and we look at this as a long-term<br />

strategic <strong>in</strong>vestment,” commented Toubassy.<br />

The <strong>Olayan</strong> <strong>Group</strong> has long been an <strong>in</strong>vestor <strong>in</strong> The<br />

<strong>Coca</strong>-<strong>Cola</strong> Company and <strong>Coca</strong>-<strong>Cola</strong> Enterprises <strong>in</strong> the U.S.<br />

The relationship took an active turn <strong>in</strong> 1988, when <strong>Olayan</strong><br />

brought <strong>Coca</strong>-<strong>Cola</strong> back to <strong>Saudi</strong> <strong>Arabia</strong> after a market<br />

absence of 25 years. That high-fly<strong>in</strong>g venture is featured on<br />

our cover and on pages 4-5.<br />

Participat<strong>in</strong>g <strong>in</strong> First Emergency Medic<strong>in</strong>e Conference<br />

The <strong>Saudi</strong> Red Crescent Society <strong>in</strong>itiated the First<br />

International Conference and Exhibition on Emergency<br />

Medic<strong>in</strong>e last summer, and naturally <strong>Olayan</strong>’s <strong>Arabia</strong>n Health<br />

Care Supply Company (AHCSC) was an active participant.<br />

H.R.H. Pr<strong>in</strong>ce Naif b<strong>in</strong> Abdul Aziz, Interior M<strong>in</strong>ister,<br />

<strong>in</strong>augurated the event, held at the <strong>Saudi</strong> Cultural Center <strong>in</strong><br />

Riyadh on the occasion of the Red Crescent Society’s 65th<br />

Anniversary.<br />

AHCSC exhibited products from its major suppliers,<br />

<strong>in</strong>clud<strong>in</strong>g Baxter, U.S. Surgical and Orthofix, as well as<br />

ENAYAH, the local manufacturer of surgical disposables and<br />

accessories from Kimberly-Clark <strong>in</strong> which <strong>Olayan</strong> plays a<br />

major role.<br />

Othman Abahusse<strong>in</strong>, general manager of AHCSC, right, briefs M<strong>in</strong>ister<br />

of Interior H.R.H. Pr<strong>in</strong>ce Naif b<strong>in</strong> Abdul Aziz, center, M<strong>in</strong>ister of Health<br />

H.E. Dr. Osama Shobokshi, and President of the <strong>Saudi</strong> Red Crescent<br />

Society H.E. Dr. Abdulrahman Al-Suwailem, left, on the activities of<br />

<strong>Olayan</strong>’s medical products company.<br />

33


4<br />

<strong>Coca</strong>-<strong>Cola</strong> <strong>in</strong> <strong>Saudi</strong><br />

Last September <strong>in</strong> Riyadh, Douglas Ivester, head of<br />

the world’s largest beverage company, unveiled a<br />

plaque commemorat<strong>in</strong>g his visit to the site of a<br />

new, $20 million <strong>Coca</strong>-<strong>Cola</strong> bottl<strong>in</strong>g plant. He was<br />

<strong>in</strong>vited to do so by Khaled <strong>Olayan</strong>, chairman of<br />

The <strong>Olayan</strong> <strong>Group</strong>’s operations <strong>in</strong> the K<strong>in</strong>gdom, which<br />

<strong>in</strong>clude the bottl<strong>in</strong>g jo<strong>in</strong>t venture with <strong>Coca</strong>-<strong>Cola</strong>.<br />

“It is a clear <strong>in</strong>dication of the success of<br />

The <strong>Coca</strong>-<strong>Cola</strong> Bottl<strong>in</strong>g Company of <strong>Saudi</strong><br />

<strong>Arabia</strong> (CCBCSA) that we are build<strong>in</strong>g this<br />

plant, and we should recognize its symbolic<br />

value,” said Mr. <strong>Olayan</strong>. “By build<strong>in</strong>g a stateof-the-art<br />

facility <strong>in</strong> Riyadh, we send an<br />

unmistakable signal. As the unified bottler<br />

for the whole of <strong>Saudi</strong> <strong>Arabia</strong>, we are<br />

determ<strong>in</strong>ed to establish our presence <strong>in</strong> all<br />

parts of the country with the goal of serv<strong>in</strong>g<br />

every customer.”<br />

The plant, which is scheduled to open <strong>in</strong><br />

March 1999, is the third <strong>Coca</strong>-<strong>Cola</strong> bottl<strong>in</strong>g<br />

facility <strong>in</strong> the K<strong>in</strong>gdom and the first <strong>in</strong> the<br />

central region. The others are <strong>in</strong> Dammam<br />

and Jeddah. The Riyadh facility is be<strong>in</strong>g<br />

built from scratch on a large parcel of<br />

<strong>Olayan</strong> land adjacent to the <strong>Olayan</strong> <strong>Saudi</strong><br />

Hold<strong>in</strong>g Company complex <strong>in</strong> the capital.<br />

The <strong>Saudi</strong> <strong>Arabia</strong>n Bechtel Company, another<br />

<strong>Olayan</strong> jo<strong>in</strong>t venture, is manag<strong>in</strong>g the<br />

construction project.<br />

Growth <strong>in</strong> a sizzl<strong>in</strong>g market<br />

Accord<strong>in</strong>g to a recent report <strong>in</strong> the<br />

F<strong>in</strong>ancial Times, the soft dr<strong>in</strong>k market <strong>in</strong> the<br />

Middle East and North Africa as a whole has<br />

grown 50 percent s<strong>in</strong>ce 1991 and is expected<br />

to expand 85 percent more by 2005. This<br />

region, which runs from Morocco to Oman,<br />

has benefited from $400 million <strong>in</strong> strategic<br />

<strong>in</strong>vestments by the <strong>Coca</strong>-<strong>Cola</strong> system over<br />

the past five years. Nearly one-quarter of<br />

this <strong>in</strong>vestment has gone <strong>in</strong>to the <strong>Saudi</strong> market,<br />

which Ivester, who is chairman and<br />

chief executive of The <strong>Coca</strong>-<strong>Cola</strong> Company,<br />

called the fastest-grow<strong>in</strong>g for <strong>Coca</strong>-<strong>Cola</strong><br />

products <strong>in</strong> the region. A further major <strong>in</strong>fusion<br />

<strong>in</strong> the region is scheduled over the next<br />

three years.<br />

That type of commitment has already paid off. <strong>Coca</strong>-<strong>Cola</strong><br />

products now represent nearly 40 percent of all carbonated<br />

soft dr<strong>in</strong>k sales <strong>in</strong> the region as a whole. In <strong>Saudi</strong> <strong>Arabia</strong>,<br />

CCBCSA’s share of sales, <strong>in</strong>clud<strong>in</strong>g <strong>Coca</strong>-<strong>Cola</strong> Lite, Sprite and<br />

The “<strong>Coca</strong>-<strong>Cola</strong> Giants” attract a crowd.<br />

Douglas Ivester and Khaled <strong>Olayan</strong> after<br />

unveil<strong>in</strong>g the plaque at the Riyadh plant.<br />

Fanta, have grown to about 28 percent from zero a little<br />

over a decade ago. And that has been aga<strong>in</strong>st tough<br />

competition from an entrenched rival, which enjoyed a<br />

quarter-century head start.<br />

Celebrat<strong>in</strong>g its soar<strong>in</strong>g success<br />

Last April, <strong>Coca</strong>-<strong>Cola</strong> celebrated its ascendancy by choos<strong>in</strong>g<br />

the skies over Jeddah to <strong>in</strong>troduce the<br />

world’s largest bottle-shaped hot air balloons.<br />

It would take 2 billion liters of<br />

Coke to fill each one! Known as the<br />

<strong>Coca</strong>-<strong>Cola</strong> Giants, the tw<strong>in</strong> balloons<br />

kicked off a Middle East tour <strong>in</strong> <strong>Saudi</strong><br />

<strong>Arabia</strong> as a special “thank you” to its loyal<br />

customers there for help<strong>in</strong>g lead the<br />

region <strong>in</strong> sales growth.<br />

Dur<strong>in</strong>g their two-week stay <strong>in</strong> the<br />

K<strong>in</strong>gdom, the Giants were part of a new<br />

world’s record. At an altitude of 5,000<br />

feet, <strong>Coca</strong>-<strong>Cola</strong> stuntman Ian Ashpole successfully<br />

performed the world’s highestever<br />

somersault trapeze act. Then he<br />

jumped from the balloons with <strong>Saudi</strong><br />

parachutist Mubarak Al-Suwailem, the first<br />

<strong>Saudi</strong> daredevil to attempt such a feat <strong>in</strong><br />

the K<strong>in</strong>gdom.<br />

After their st<strong>in</strong>t <strong>in</strong> Jeddah, the balloons<br />

moved on to Riyadh and Dammam. More<br />

than 100,000 people participated <strong>in</strong> the<br />

festivities, and more than half a million<br />

residents got a chance to see the Giants<br />

as they flew over the K<strong>in</strong>gdom.<br />

Commitment to Community<br />

“As we focus on our bus<strong>in</strong>ess we<br />

have not lost sight of our<br />

community,” Khaled <strong>Olayan</strong> stated<br />

last fall dur<strong>in</strong>g a tour of the new<br />

<strong>Coca</strong>-<strong>Cola</strong> plant <strong>in</strong> Riyadh. “The<br />

<strong>Olayan</strong> <strong>Group</strong> is very proud of its<br />

long-stand<strong>in</strong>g tradition of contribut<strong>in</strong>g<br />

to the development of the K<strong>in</strong>gdom<br />

of <strong>Saudi</strong> <strong>Arabia</strong>, a history that<br />

<strong>Coca</strong>-<strong>Cola</strong> shares <strong>in</strong> its home markets.”<br />

In <strong>Saudi</strong> <strong>Arabia</strong>, <strong>Coca</strong>-<strong>Cola</strong> is<br />

actively support<strong>in</strong>g community<br />

services, especially sports and<br />

education, even as it f<strong>in</strong>ds <strong>in</strong>novative<br />

ways to serve customers. Snapshots of<br />

this work appear here.


<strong>Arabia</strong><br />

Up, up, and away<br />

Up, up, and away<br />

Nearly 1,000<br />

contestants<br />

competed <strong>in</strong> the<br />

fifth Olympic Day<br />

Run held last<br />

August 13 <strong>in</strong><br />

Dammam. The<br />

event was organized<br />

by the<br />

<strong>Saudi</strong> Olympic<br />

Committee and<br />

by <strong>Coca</strong>-<strong>Cola</strong>.<br />

<strong>Saudi</strong> children participated last<br />

May <strong>in</strong> the first Annual Young<br />

Scientists Fair, held at the Jeddah<br />

Science and Technology Center as<br />

part of a unique Al Baik/<strong>Coca</strong>-<strong>Cola</strong><br />

program. The Grand w<strong>in</strong>ner, Jawad<br />

Al Shamali, 11, attended the Nasa<br />

Space Camp <strong>in</strong> Alabama last<br />

September. It was his first trip to<br />

the U.S.<br />

Three lucky young<br />

soccer fans won a<br />

trip to the World<br />

Cup <strong>in</strong> France last<br />

summer as part of<br />

<strong>Coca</strong>-<strong>Cola</strong>’s Youth<br />

Program. Two of<br />

the boys were on<br />

the field at Cup<br />

matches as Ball<br />

Kids. The third<br />

played <strong>in</strong> a selected<br />

Pre-Match Match.<br />

They were among<br />

560 young fans to<br />

represent their<br />

countries at the<br />

world’s most<br />

watched sport<strong>in</strong>g<br />

event.<br />

Promotions like this one -<br />

“Collect 3, Get 1 Free,” which<br />

was launched <strong>in</strong> late 1998 -<br />

have proven enormously<br />

popular with economiz<strong>in</strong>g<br />

families <strong>in</strong> <strong>Saudi</strong> <strong>Arabia</strong>.<br />

5


Exports<br />

<strong>Saudi</strong> <strong>Arabia</strong><br />

<strong>Olayan</strong> has shipped diapers to Russia, disposable surgical suits to the<br />

6<br />

to the World<br />

U.S., plastic pipes to Hong Kong, and personal care products to Djibouti.<br />

Even today, at the dawn of the 21st<br />

Century, most people can easily conjure up an<br />

image of ancient camel caravans criss-cross<strong>in</strong>g<br />

<strong>Arabia</strong>’s desert terra<strong>in</strong> <strong>in</strong> a slow but steady movement from<br />

oasis to oasis, transport<strong>in</strong>g goods from east to west and back. So<br />

famous and deeply rooted <strong>in</strong> history is this scene that it often represents<br />

the nascent po<strong>in</strong>t of world trade.<br />

Flash to the present, at any of <strong>Saudi</strong> <strong>Arabia</strong>’s gateway airports or seaports,<br />

and the image is much different. Jumbo cargo jets, tractor-trailers, supertankers,<br />

and conta<strong>in</strong>er ships have long s<strong>in</strong>ce displaced the caravan. What has not<br />

changed is that the <strong>Arabia</strong>n Pen<strong>in</strong>sula today, like its counterpart of old, is a major<br />

hub of world trade.<br />

In the holds of cargo carriers are not just the hydrocarbons that have long made<br />

<strong>Saudi</strong> <strong>Arabia</strong> the world’s largest oil export<strong>in</strong>g nation, but also several billions of dollars<br />

worth of non-oil exports a year. The volume of these non-oil merchandise exports has<br />

been on the rise. So has their proportion of total <strong>Saudi</strong> exports. Moreover, with the<br />

recent decl<strong>in</strong>e <strong>in</strong> world oil prices to near historic lows <strong>in</strong> real terms, exports of <strong>Saudi</strong>made<br />

goods have taken on national strategic importance.<br />

The <strong>Olayan</strong> <strong>Group</strong> is not just do<strong>in</strong>g its part. It stands foursquare <strong>in</strong> the export torrent.<br />

The goal of the <strong>Group</strong> has always been to bridge the <strong>Saudi</strong>, Gulf and global economies.<br />

It has driven commercial and <strong>in</strong>dustrial pylons deep <strong>in</strong>to the markets of the K<strong>in</strong>gdom<br />

and the Gulf. As the <strong>Saudi</strong> economy has developed, the traffic across this bridge has<br />

become dist<strong>in</strong>ctly two-way. The <strong>Group</strong> is actively promot<strong>in</strong>g <strong>Saudi</strong> exports at many<br />

of its affiliated companies <strong>in</strong> <strong>Saudi</strong> <strong>Arabia</strong> and the Gulf.<br />

Every year, the companies of The <strong>Olayan</strong> <strong>Group</strong> together export thousands of<br />

tons of manufactured goods to Gulf countries, the wider Middle East and well<br />

beyond. Key manufacturers contribut<strong>in</strong>g to the push appear on the fac<strong>in</strong>g<br />

page. The <strong>Group</strong> also exports services. For example, it recently expanded<br />

its master franchis<strong>in</strong>g agreement with Burger K<strong>in</strong>g to <strong>in</strong>clude not only<br />

the Gulf countries, but also Egypt, Yemen, Lebanon, Jordan, Syria<br />

and Iraq. <strong>Olayan</strong>-Descon, an <strong>in</strong>dustrial ma<strong>in</strong>tenance<br />

concern based <strong>in</strong> Jubail, has won contracts<br />

throughout the Gulf.


OLAYAN KIMBERLY-CLARK<br />

SAUDI BOX CO.<br />

NABISCO ARABIA CO.<br />

STEEL PRODUCTS CO.<br />

ARABIAN PAPER PRODUCTS CO.<br />

ARABIAN MEDICAL PRODUCTS MANUFACTURING CO.<br />

OLAYAN ARABIAN PACKAGING CO.<br />

SAUDI PLASTIC PRODUCTS CO.<br />

UNITED ARAB CAN MANUFACTURING CO.<br />

COLGATE-PALMOLIVE ARABIA LTD.<br />

ALUMINUM PRODUCTS CO.<br />

ALUMINUM MANUFACTURING CO.<br />

7


8<br />

Introduced<br />

several years oiii<br />

ago, the Xerox “X”<br />

symbol appears to be<br />

solid and diaphanous,<br />

constantly assembl<strong>in</strong>g and<br />

disassembl<strong>in</strong>g itself from<br />

float<strong>in</strong>g bits of<br />

<strong>in</strong>formation.<br />

In <strong>Saudi</strong> <strong>Arabia</strong>, this dynamic digital<br />

signature is more appropriate than ever.<br />

More and more documents are be<strong>in</strong>g<br />

created, shared, distributed and pr<strong>in</strong>ted on networks.<br />

The movement of the document from the<br />

pr<strong>in</strong>ted form to digital has fueled an explosion<br />

<strong>in</strong> the volume of useful <strong>in</strong>formation we all have<br />

at our disposal.<br />

Because it has prepared for the communications<br />

thunderbolt, and even seeded the clouds<br />

for it, <strong>Saudi</strong> Xerox Agencies Co. has been able<br />

Farid Moharram<br />

to anticipate the demand for the new technologies<br />

and offer equipment and systems that fulfill<br />

it. It meets this demand through nationwide coverage by<br />

highly motivated teams. Headquartered <strong>in</strong> Al-Khobar, <strong>Saudi</strong><br />

Xerox also has offices <strong>in</strong> Jubail Industrial City, Riyadh, Jeddah<br />

and Makkah. Founded <strong>in</strong> 1986, this <strong>Olayan</strong>-Xerox partnership<br />

is now <strong>in</strong> its 13th year.<br />

Accord<strong>in</strong>g to General Manager Farid Moharram, who jo<strong>in</strong>ed<br />

the <strong>Saudi</strong> agency four years ago, the group is well positioned<br />

to take a leadership role <strong>in</strong> the digital era. “We have the<br />

expertise, the products and most importantly the after sales<br />

support. The year ahead holds its challenges from the standpo<strong>in</strong>t<br />

of the general economy but offers great promise for<br />

those who weather the storm and stay firm.”<br />

<strong>Saudi</strong> <strong>Arabia</strong>’s Team Xerox is prepar<strong>in</strong>g its customers<br />

for an <strong>in</strong>formation mix that is rapidly<br />

tilt<strong>in</strong>g toward the digital networked side of the<br />

<strong>in</strong>formation equation, even while the amount<br />

of <strong>in</strong>formation <strong>in</strong> paper form is still grow<strong>in</strong>g<br />

rapidly.<br />

“In fact, the use of e-mail and the Internet<br />

has <strong>in</strong>creased the use of paper!” Moharram<br />

exclaims. “For <strong>in</strong>stance, we know that most<br />

people pr<strong>in</strong>t their e-mail first when they<br />

receive it.”<br />

Information as a resource has been recognized<br />

as the biggest capital asset a company<br />

can have. It has become the competitive edge <strong>in</strong> the world of<br />

today’s bus<strong>in</strong>ess. Critical <strong>in</strong>formation is captured <strong>in</strong> documents<br />

and, to the extent that a company can leverage technology<br />

to improve document work processes, it will be vital<br />

<strong>in</strong> the growth of the company’s <strong>in</strong>tellectual capital.<br />

Xerox has a heritage built on the <strong>in</strong>vention of the laser<br />

pr<strong>in</strong>ter, fax, mouse, graphic user <strong>in</strong>terface and Ethernet network<br />

(precursor to the Internet), not to mention the xerographic<br />

copier!<br />

But the speed of change is <strong>in</strong>creas<strong>in</strong>g.<br />

“In the past we could develop and launch a product <strong>in</strong><br />

three years. Once it was launched, we could keep it go<strong>in</strong>g<br />

for five to 10 years,” notes Moharram. “This is no longer the


Volume of useful <strong>in</strong>formation<br />

case; the rate at which products are launched and replaced<br />

will probably be five times faster. In addition, many<br />

customers do not buy <strong>in</strong> face-to-face situations.”<br />

As a result, accord<strong>in</strong>g to Moharram, the traditional copier<br />

suppliers are no longer the competitors of tomorrow: “The<br />

bus<strong>in</strong>ess models to watch are those established by companies<br />

such as Hewlett Packard, Microsoft and Dell,” he says.<br />

<strong>Saudi</strong> Xerox has entered the fray with an entire family of<br />

products based on a 100 percent digital platform. They work<br />

as a bridge between the paper-based document and the<br />

electronic document. To <strong>in</strong>troduce the products, <strong>Saudi</strong><br />

<strong>Arabia</strong>’s Team Xerox organized a rov<strong>in</strong>g exhibition called<br />

DigiteX ‘98 (Digital Products Exhibition of Xerox). Events<br />

were run <strong>in</strong> Al-Khobar, Riyadh and Jeddah.<br />

The heart of the new digital technology is CenterWare,<br />

which comes with all Document Center products.<br />

CenterWare br<strong>in</strong>gs <strong>in</strong>credible productivity to small and large<br />

companies alike. A version of CenterWare that will work via<br />

the Internet is planned for release shortly.<br />

The challenge for <strong>Saudi</strong> Xerox is to help their customers<br />

learn new ways of acquir<strong>in</strong>g and manag<strong>in</strong>g this new k<strong>in</strong>d of<br />

office equipment. In the typical company, functions are still<br />

rather dist<strong>in</strong>ctly divided among such departments as office<br />

services, telecommunications and <strong>in</strong>formation services.<br />

Xerox CenterWare and Document Center products now<br />

blend all these functions.<br />

<strong>Saudi</strong> Xerox sales consultants recommend that to smooth<br />

the way for greater efficiency, their customers should create<br />

a cross-functional “big four” steer<strong>in</strong>g committee. The committee<br />

should comprise representatives from procurement<br />

plus office services, telecom and <strong>in</strong>formation services. The<br />

committee creates standards to <strong>in</strong>corporate multi-task<strong>in</strong>g<br />

technology for new locations and to upgrade exist<strong>in</strong>g locations.<br />

This plann<strong>in</strong>g technique -— really a consult<strong>in</strong>g function —<br />

can help guide forward-look<strong>in</strong>g companies to new<br />

efficiencies.<br />

DIGITAL DOCUMENTS TO SOAR<br />

Useful documents<br />

<strong>in</strong> paper form<br />

Useful documents<br />

<strong>in</strong> digital form<br />

1995 Data Po<strong>in</strong>t =>5.4 Billion<br />

Bus<strong>in</strong>ess Dcuments Created<br />

(worldwide)<br />

1985 1990 1995 2000 2005 Time<br />

Research by Data Po<strong>in</strong>t<br />

Held <strong>in</strong> Al-Khobar, Jeddah and Riyadh, DigiteX ’98 was <strong>in</strong>strumental<br />

<strong>in</strong> position<strong>in</strong>g <strong>Saudi</strong> Xerox as a pioneer and market leader <strong>in</strong> digital<br />

technologies.<br />

Some of the members of “<strong>Saudi</strong> Team Xerox” choose their own way to<br />

dramatize the <strong>in</strong>formation explosion chronicled more dryly <strong>in</strong> the chart<br />

at left.<br />

One <strong>in</strong> a series of company profiles highlight<strong>in</strong>g the<br />

<strong>in</strong>tegrated facets of The <strong>Olayan</strong> <strong>Group</strong>. 9


10<br />

Inside <strong>Olayan</strong><br />

In conjunction with its 50th<br />

Anniversary, The <strong>Olayan</strong> <strong>Group</strong><br />

held a series of celebrations <strong>in</strong> six<br />

cities on three cont<strong>in</strong>ents to honor<br />

its exceptionally dedicated, mult<strong>in</strong>ational<br />

work force. The New York<br />

office kicked off the program at the<br />

end of 1997, and events followed <strong>in</strong><br />

Athens, Al-Khobar, Jeddah, Riyadh<br />

and lastly, <strong>in</strong> November 1998,<br />

London.<br />

Bashir Ahmed, the <strong>Group</strong>’s longestserv<strong>in</strong>g<br />

member after its founder, presents<br />

Khaled <strong>Olayan</strong>, left, with his 20-year<br />

award. Bashir Ahmed, who is from the<br />

Sudan, has been with the <strong>Group</strong> s<strong>in</strong>ce<br />

1959, all of that time with General<br />

Contract<strong>in</strong>g Company, the orig<strong>in</strong>al<br />

<strong>Olayan</strong> enterprise.<br />

In a message to employees<br />

<strong>in</strong>augurat<strong>in</strong>g the Employee<br />

Recognition Program, <strong>Group</strong><br />

Chairman Suliman <strong>Olayan</strong> stated:<br />

“Fifty years ago, I embarked on a<br />

journey and was fortunate enough<br />

to have several able and dedicated<br />

people accompany me. That journey<br />

has taken me far, and today<br />

there are a lot more people<br />

<strong>in</strong>volved <strong>in</strong> the enterprise. But I<br />

have never lost sight of the fact<br />

that you and your fellow employees<br />

have made the journey possible<br />

and have helped propel The<br />

<strong>Olayan</strong> <strong>Group</strong> to where it is today.<br />

Just as importantly, we depend<br />

upon you to identify new paths for<br />

our organization and to guide us<br />

forward along them.<br />

Employee Service Celebrated<br />

Accounts Assistant Ghazala Qureshi accepts her five-year award from John Dunbar, manag<strong>in</strong>g<br />

director of <strong>Olayan</strong> Europe Ltd., at a celebration held last November at the Tower of London.<br />

Gabriel Saba, vice president of <strong>Olayan</strong><br />

Investments Company Establishment, left,<br />

receives his 30-year award from <strong>Group</strong><br />

President Aziz Syriani <strong>in</strong> Athens.<br />

No matter what position you personally<br />

hold, you are vital to the overall success<br />

of the journey and to our reach<strong>in</strong>g<br />

every milestone along the way.”<br />

Out of a total eligible work force of<br />

3,310 from 25 <strong>Olayan</strong> companies, 1,427<br />

employees, or 43 percent, received<br />

awards for five or more years of service.<br />

More than 20 percent received awards<br />

for 10 or more years of service and 5<br />

percent for 20 or more years. Eighteen<br />

employees were honored for hav<strong>in</strong>g<br />

reached the 25-year milestone, eight<br />

for reach<strong>in</strong>g 30 years, and one for<br />

reach<strong>in</strong>g 35.<br />

That is a remarkable record,<br />

consider<strong>in</strong>g that the average U.S. corporation<br />

currently loses about half its<br />

Alice Fonta<strong>in</strong>e, the longestserv<strong>in</strong>g<br />

member of <strong>Olayan</strong>’s<br />

New York team, has been a<br />

special assistant to the<br />

<strong>Group</strong> Chairman’s Office for<br />

more than a quarter century.<br />

employees every four years,<br />

accord<strong>in</strong>g to one widely cited<br />

estimate.<br />

Recogniz<strong>in</strong>g an exceptionally<br />

loyal work force, Mr. <strong>Olayan</strong> told<br />

employees, “We will cont<strong>in</strong>ue to<br />

depend upon you as we move forward<br />

to take up the challenges of<br />

the new century. Those challenges<br />

are many and diverse, but, with<br />

your cont<strong>in</strong>ued dedication, all is<br />

possible. I am confident that our<br />

<strong>Group</strong> will achieve even greater<br />

success <strong>in</strong> the years ahead.”


Animal Magnetism Senior Management Changes<br />

(L–R) Kelsey Burns, Jake Burns, and Carl Fusco spend quality time<br />

with an Australian wallaby.<br />

Offspr<strong>in</strong>g of employees at <strong>Olayan</strong> America Corporation got<br />

up close and personal last December with a number of<br />

“exotic” animals rarely seen <strong>in</strong> the Big Apple. It was all part<br />

of the Annual Children’s Holiday Party, held at the company’s<br />

Park Avenue office. Both animals and children scurried<br />

through the premises, and all strays were safely recovered.<br />

Realtors Battle Sizzlers <strong>in</strong> Basketball F<strong>in</strong>al<br />

N<strong>in</strong>e companies participated <strong>in</strong> the first Inter-<strong>Olayan</strong><br />

Basketball Tournament last summer at the Al-Bustan residential<br />

complex <strong>in</strong> Al-Khobar. The home team, the Al-Bustan<br />

Realtors, won the championship, while the youthful, crowdpleas<strong>in</strong>g<br />

Burger K<strong>in</strong>g Sizzlers came <strong>in</strong> second. The <strong>Coca</strong>-<br />

<strong>Cola</strong> Bottlers defeated the GCC Turbo Chargers for third<br />

place.<br />

Burger K<strong>in</strong>g’s Edward Torres was judged the most valuable<br />

player, while the Xerox Duplicators were a unanimous<br />

choice for the sportsmanship award. Other teams <strong>in</strong> the<br />

tournament, held from April 30 to July 9 and organized by<br />

the <strong>Group</strong>’s Human Resources Department, were the AMCO<br />

Metals, GTC Leone Tea Traders, <strong>Olayan</strong> Kimberly-Clark<br />

Super Trims, and VETCO Inspectors. OSHCO Chairman<br />

Khaled <strong>Olayan</strong>, President Clive M<strong>in</strong>to and then <strong>Group</strong> Vice<br />

President of Human Resources Amr Al-Taher were all on<br />

hand at the awards ceremony.<br />

Akram Hijazi<br />

After 30 years of service to<br />

The <strong>Olayan</strong> <strong>Group</strong>,<br />

<strong>in</strong>clud<strong>in</strong>g more than 20 as<br />

chief f<strong>in</strong>ancial officer,<br />

Akram Hijazi rel<strong>in</strong>quished<br />

his day-to-day duties at the<br />

end of July 1998. However,<br />

he rema<strong>in</strong>s on the Board<br />

of Directors and cont<strong>in</strong>ues<br />

to counsel the <strong>Group</strong> as a<br />

consultant.<br />

In announc<strong>in</strong>g the<br />

change, <strong>Group</strong> President Aziz Syriani said, “Akram’s<br />

achievements over an extraord<strong>in</strong>ary career will serve<br />

The <strong>Olayan</strong> <strong>Group</strong> well <strong>in</strong>to our second 50 years...<br />

While he will be missed, it is good to know that we will<br />

cont<strong>in</strong>ue to benefit from his association with us <strong>in</strong> his<br />

new role.”<br />

Dur<strong>in</strong>g Akram’s tenure as CFO, the <strong>Group</strong> experienced<br />

extraord<strong>in</strong>ary growth, averag<strong>in</strong>g 23 percent per<br />

year over the past quarter century. “The results, both<br />

qualitative and quantitative, speak for themselves,” said<br />

Syriani.<br />

The CFO functions, located <strong>in</strong> Athens, have been<br />

reassigned to four OICE vice presidents. Roger Fipps has<br />

accounts, f<strong>in</strong>ance, control and risk management. Sari<br />

Sahyoun and Nadim Tabbara co-manage fixed <strong>in</strong>come<br />

<strong>in</strong>vestments, <strong>in</strong>clud<strong>in</strong>g foreign exchange and derivatives.<br />

Makram Musallam cont<strong>in</strong>ues to handle the treasury function.<br />

Abdallah Al-Mouallimi<br />

With expanded duties <strong>in</strong><br />

the public doma<strong>in</strong>,<br />

Abdallah Al-Mouallimi has<br />

stepped down as vice<br />

chairman of <strong>Olayan</strong><br />

F<strong>in</strong>anc<strong>in</strong>g Company (OFC).<br />

While he has rel<strong>in</strong>quished<br />

his day-to-day responsibilities,<br />

he rema<strong>in</strong>s closely<br />

affiliated with the <strong>Group</strong><br />

as a member of the<br />

Executive Committee of<br />

both OFC and OSHCO and as manag<strong>in</strong>g director of The<br />

<strong>Coca</strong>-<strong>Cola</strong> Bottl<strong>in</strong>g Company of <strong>Saudi</strong> <strong>Arabia</strong>. In addition,<br />

he serves <strong>in</strong> a significant senior liaison function <strong>in</strong><br />

the important <strong>Olayan</strong>-Bechtel relationship.<br />

The change occurred <strong>in</strong> the wake of Abdallah’s<br />

appo<strong>in</strong>tment <strong>in</strong> mid-1997 to the Majlis Al-Shura or<br />

national consultative council and, <strong>in</strong> April 1998, to the<br />

Board of the newly created <strong>Saudi</strong> Telecommunications<br />

Company.<br />

He has served The <strong>Olayan</strong> <strong>Group</strong> s<strong>in</strong>ce 1987, follow<strong>in</strong>g<br />

10 years as general manager of the Alum<strong>in</strong>um<br />

Products Company Ltd.<br />

11


Reach<strong>in</strong>g out on our 50th<br />

THE OLAYAN GROUP’S 50TH<br />

Anniversary, marked dur<strong>in</strong>g late<br />

1997 and <strong>in</strong> 1998, was <strong>in</strong> many<br />

ways a private affair. But the <strong>Group</strong><br />

also reached out to the public to<br />

recount its history, expla<strong>in</strong> its<br />

philosophy and recognize how its<br />

relationships with its customers and<br />

bus<strong>in</strong>ess partners have enabled the<br />

<strong>Group</strong> to grow from modest local<br />

beg<strong>in</strong>n<strong>in</strong>gs to global stardom.<br />

Follow<strong>in</strong>g coverage <strong>in</strong> The Wall<br />

Street Journal and an advertis<strong>in</strong>g<br />

supplement <strong>in</strong> Forbes dur<strong>in</strong>g mid-<br />

1997, the <strong>Group</strong> concentrated on<br />

reach<strong>in</strong>g the <strong>Saudi</strong>, Gulf and Middle<br />

Eastern markets. Most seen were a<br />

series of advertisements built<br />

around four themes that capture<br />

the essence of the <strong>Olayan</strong><br />

enterprise: Vision, Alliances, Impact<br />

and Strength.<br />

The ads were run <strong>in</strong> two <strong>in</strong>ternational<br />

Arabic dailies, Asharq Al-<br />

Awsat and Al-Hayat, as well as <strong>in</strong><br />

Middle East Economic Digest<br />

(MEED) and Gulf Bus<strong>in</strong>ess. The ads<br />

also appeared <strong>in</strong> <strong>Saudi</strong> newspapers<br />

and magaz<strong>in</strong>es, <strong>in</strong>clud<strong>in</strong>g Al-Youm,<br />

Okaz, Al-Riyadh, Tijarat al-Riyadh,<br />

Tijarat Jeddah, Al-Iqtisad<br />

Dammam, Al-Iqtisad wa Al-Amal,<br />

and Ahlan wa Sahlan, the <strong>in</strong>-flight<br />

magaz<strong>in</strong>e of <strong>Saudi</strong> <strong>Arabia</strong>n Airl<strong>in</strong>es.<br />

In addition, <strong>in</strong>-depth profiles of<br />

<strong>Group</strong> Chairman Suliman S. <strong>Olayan</strong><br />

appeared dur<strong>in</strong>g 1998 <strong>in</strong><br />

Al-Yamamah, Al-Iqtisad wa Al-<br />

Amal, and the U.K. and U.S.<br />

editions of the F<strong>in</strong>ancial Times.<br />

F<strong>in</strong>ally, a video documentary<br />

was produced, offer<strong>in</strong>g <strong>in</strong> eight<br />

m<strong>in</strong>utes an enlighten<strong>in</strong>g and<br />

enterta<strong>in</strong><strong>in</strong>g glimpse of how a small<br />

truck<strong>in</strong>g bus<strong>in</strong>ess launched by<br />

Mr. <strong>Olayan</strong> <strong>in</strong> 1947 became a<br />

global enterprise.<br />

RIYADH<br />

P.O. Box 8772<br />

Riyadh 11492<br />

<strong>Saudi</strong> <strong>Arabia</strong><br />

Fax: (966-1) 478-0988<br />

AL-KHOBAR<br />

P.O. Box 1520<br />

Al-Khobar 31952<br />

<strong>Saudi</strong> <strong>Arabia</strong><br />

Fax: (966-3) 857-5834<br />

JEDDAH<br />

P.O. Box 1227<br />

Jeddah 21431<br />

<strong>Saudi</strong> <strong>Arabia</strong><br />

Fax: (966-2) 660-5483<br />

Art Enlivens the Enterprise<br />

The <strong>Olayan</strong> <strong>Group</strong> commissioned a series of<br />

pa<strong>in</strong>t<strong>in</strong>gs to illustrate the four core themes of its<br />

50th Anniversary — Vision, Alliances, Impact,<br />

Strength — plus a fifth element, Opportunity, a<br />

rem<strong>in</strong>der of the <strong>Group</strong>’s entrepreneurial orig<strong>in</strong>s<br />

and abid<strong>in</strong>g spirit.<br />

Artist David Cutler captured these five<br />

concepts <strong>in</strong> symbolic pa<strong>in</strong>t<strong>in</strong>gs, each offer<strong>in</strong>g a<br />

dist<strong>in</strong>ctive metaphor that is at once whimsical and<br />

philosophical. At right, for example, Alliances is<br />

depicted as a balloon lifted by the draft of a<br />

thousand birds.<br />

Artist Cutler has been commissioned to convey<br />

thematic messages by many other corporate<br />

clients such as AT&T, Bank of America and IBM.<br />

The recipient of numerous awards, he is a member<br />

of the <strong>in</strong>ternationally recognized Society of<br />

Illustrators.<br />

The pa<strong>in</strong>t<strong>in</strong>gs were made <strong>in</strong>to posters which<br />

have been framed and mounted on the walls of<br />

many of the <strong>Group</strong>’s offices.<br />

ATHENS<br />

P.O. Box 75046 Kallithea<br />

Athens 17610<br />

Greece<br />

Fax: (30-1) 959-5818<br />

VIENNA<br />

Opern<strong>in</strong>g 1/R/709<br />

A-1010 Vienna<br />

Austria<br />

Fax (43-1) 581-6247<br />

LONDON<br />

140 Piccadilly<br />

London W1V 9FH<br />

United K<strong>in</strong>gdom<br />

Fax: (44-171) 235-3857<br />

NEW YORK<br />

505 Park Avenue<br />

New York, NY 10022<br />

USA<br />

Fax: (212) 308-3654

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