2013 1st Quarter.pdf - Careers - DH Pace Company

EmployeeNEWSLETTER1st Quarter 2013E.E. Newcomer Enterprises, Inc. Familyof CompaniesDH Pace Company, Inc.Award Recipients from theEmployee Appreciation Dinnerscan be found on page 4Ankmar • DH Pace Commercial Group • DH Pace Facilities Group • DH Pace Systems Integration Group • Overhead Door GroupPace Yourself Towards Better Health. . . One Step at a TimeIn order to earn the 2013 wellness insurance premium rate, effective July 1, 2013, allemployees enrolled in the Company health insurance plan as of January 2013 were tocall a health advocate to schedule an appointment with a Cigna Health Coach.If you made this call, you are now working with your Health Coach to make progressand meet your personalized goal. You will also be required to attend a benefit enrollmentappointment in May/June.Please review the table below which outlines all the steps and deadlines in order to earn the wellness insurance premium rate for the July2013 - June 2014 plan year. The Wellness Incentive Rates will be determined and announced in May 2013.Steps to Earn the Wellness Insurance Premium Rate Effective July 1, 2013for the July 1, 2013 to June 30, 2014 Plan YearSTEPSSTEP 1: Dial 1-855-246-1873 to speak with a Cigna Health Advocate who will help you schedulea phone appointment with a Cigna Health Coach.STEP 2: Continuous enrollment and engagement with a Cigna Health Coach and make progresstoward goal through May 31, 2013 (documented and verified by Cigna).STEP 3: Schedule and attend your appointment during open enrollment.DEADLINEFebruary 28, 2013May 31, 2013May / June 2013The beginning of each year is a great timeto reflect on the past and make commitmentsabout the future in the form of thetraditional New Year’s resolution. Lookingback as a Company, 2012 was a year ofmilestone accomplishments. We set an alltimeinvoiced sales record exceeding $200million, expanded our customer base,opened a new operation in Oklahoma City,launched a new brand campaign, andcompleted a number of facility improvementprojects.These are just a few of the many accomplishmentswe should recognize and celebrate.Having done so, we need to turn ourattention to the future with its many challengesand opportunities.It is always hard to predict what the futureholds as it always contains surprises.For me, the key to our future success lies notin our ability to predict the future, butrather in our continued focus on, and commitmentto, our mission, values, and commitments.These timeless principles help us navigatethrough the good times and the difficulttimes that periodically arise suddenlyand unexpectedly. These principles keep usfocused on what matters most and whatdrives long-term sustainable success.In 2013, the Company is continuing toinvest in projects consistent with our mission,values, and commitments. These includeexpanding ourwellness programs, beginning new facilityimprovement projects, launching newly designedwebsites, developing new trainingprograms and continuing our long-standingcommitment to charitable work through ourTeam IMPACT committees and CharitableFoundation.At DH Pace we are blessed with greatemployees, loyal customers, and a strong financialstatement. Thank you for your contributionto our successes in 2012 and yourcommitment to working together to convertthe opportunities of this New Year into reality.2013 should be another exciting year!Rex Newcomer • CEO • DHPace Company

Employees Receive Awardsat Annual DinnersDuring the Employee Appreciation Dinners held in January and February, several awards were presented toemployees in recognition of their achievements in 2012. Congratulations to the following employees:Ankmar-Denver/Colorado Springs/LovelandJohn Beaton • Employee of the YearMario Pliego • Golden Glove AwardRob Johnson • Rookie of the YearKathy Simmons • Wholesale Super StarAl Martinez • Team ImpactArmond Vollaire • Commitment to Excellence-Colorado SpringsDavid Leflar • Commitment to Excellence-DenverClint Serl • Commitment to Excellence-LovelandAndres Aguilar • Residential Installer of the YearRaul Villalobos • Commercial Installer of the YearSean Willner • Residential Service Technician of the YearRuss Middaugh • Commercial Service Technician of the YearDick Neuhalfen • Oustanding Residential Sales PerformanceJeff Curtis • Oustanding Commercial Sales PerformanceDH Pace Company - Home Office• Commitment to Excellence• Nancy Coleman, Kevin Dunn, Eric Fischer, Tracie Folscroft, Brian Gillespie,Laurie Hall, Sheldon Huyck, Kate Jones, Shawn Meredith, Brad Newcomer,Miles Rush, Karen Schopper, and Gary VogelDH Pace Company - Kansas CityAlan Kastler • Employee of the YearJonathan Mulroy • Rookie of the YearDavid Hall • Golden Glove AwardKate Jones • Commitment to ExcellenceRyan Locke • Customer Service AwardKim Haley • Excellence in Sales Award-5 StarsTrisha Crain • Excellence in Sales Award-4 StarsCarlene Tresnak • Excellence in Sales Award-4 StarsCarol Sanders • Excellence in Sales Award-2 StarsJerry Myers • Project Manager of the Year• Project of the Year: ASU Polytechnic Housing and Dining• Trisha Crain, Steve Holden, Elizabeth Petersel,Anne Presnal, and Carlene TresnakDH Pace National Accounts GroupTravis Smith • Employee of the YearCasey Haase • Rookie of the YearLaurie Pazienza • Rising Star AwardTara Rowland • Golden Glove AwardHolly Terhune • Outstanding Customer Service• Commitment to Excellence• Casey Haase, Luke Hannan, Sarah Rose,and Jason TomlinsonDH Pace Company - SpringfieldAdam West • Employee of the YearBrian Azevedo • Rising Star AwardJames Eldred • Golden Glove AwardTrishia Roberts • Commitment to ExcellencePaul Senne • Commitment to ExcellenceDH Pace Company - TempeDarren Falkenburry • Employee of the YearJoe Shelton • Golden Glove AwardJosh Sell • Rising Star AwardPatricia Herrera • Customer Service AwardLarry Langley • Commitment to ExcellenceJoe Mumper • PSI Sales Leader of the YearRyan Spaid • PDS Sales Leader of the YearSalvadore Armijo • Top Service Technician of the Year / Sales LeaderJohn Magnee • Commercial Service Technician of the YearJoe Jessen • Commercial Installer of the YearOverhead Door Company of Albuquerque,Santa Fe, and The Four CornersGary Abeyta • Employee of the YearTodd Traynor • Rookie of the YearCarl Oliver • Golden Glove Award• Commitment to Excellence• Ben Lapsley, Darlene Lucero, and Joe SenaOverhead Door Company of AtlantaKathy Boylen • Employee of the YearMatt Gerkin • PSI Employee of the YearTim Puzder • Rookie of the YearPam Klingel • Golden Glove AwardBobby Young • The Edgar Rieffel Memorial AwardAleksandr Egorov • Residential Installer of the YearAlex Flores • Commercial Installer of the YearVitaliy Karpov • Commercial Entry Door Installer of the YearWilliam Caldwell • Commercial Entry Door Service Technician of the YearJay Haynes • Residential Service Technician of the Year (All Around)Sergei Lebedev • Residential Service Technician of the Year (Top Revenue)Lee Pullium • Commercial Service Technician of the Year (All Around)Jason Taylor • Commercial Service Technician of the Year (Top Revenue)Chris Gilmartin • Residential Salesperson of the YearDoug Parker • Commercial Salesperson of the YearDon Hicks • Service Salesperson of the YearOverhead Door Company of Kansas CityRoy Haselhorst • Employee of the YearDebbie Allen • Customer Service AwardJason Wilmes • Commitment to ExcellenceJen Blackley • Rookie of the YearRyan Filmore • Rising Star AwardRobbie Robinette • Curt Carey AwardRyan Daniel • Residential Installer of the YearBrad Dibben • Commercial Installer of the YearBrad Burlingame • Residential Service Technician of the YearLeonard Hutchinson • Commercial Service Technician of the YearShawn Nordgren • Top Service Technician Sales Leader-Residential ProductsJimmy Jones • Top Service Technician Sales Leader-Commercial ProductsEd Forsyth • Outstanding Sales Performance-Residential ProductsScott Davis • Outstanding Sales Performance-Commercial Products. . . continued on page 5PAGE 4 • 1st Quarter 2013

Customer Service WinnersA new team has been selected to help recognize employees on amonthly basis who exemplify great customer service within ourCompany, based on customer survey responses.The team represents numerous divisions, and consists of individualsthat were recommended by management because of their exhibitedpassion for customer service.Team members are as follows:Debbie Allen • OHD-Kansas CityMorganne Foster • PACE-DenverMelissa Gay • NAG-Kansas CityCarolyn Heath • OHD-AtlantaSara O’Dwyer • OHD-Kansas CityKhadijah Sewell • OHD-AtlantaTeresa Valadez • PACE-TempeThe Customer Service Award recipients will receive a financialgift from the Company. January and February recipients are:JANUARYOHD-Kansas CityChris Falke, Technician • Julie McGinnis, Call TakerYour technician and office staff was outstanding. I was told yourtechnician would be here “a little after four” and he called at four onthe money and pulled into my driveway at 4:10 p.m. That is what I’mlooking for with service with my busy schedule.Additionally, he wasvery professional and got the job done quick, even fixed some alignmentproblems. If I ever need this type of work done again, I will definitelycall you guys.Thanks! ~ Troy S.OHD-AtlantaSpencer Jackson, TechnicianSpencer was a great technician! Very professional, courteous,knowledgeable and friendly (and fast!). Company did a great job fromtaking the initial call to the office calling when Spencer was on hisway to the appointment before mine. Spencer also called when he wasenroute. Best service call I have ever experience for ANYcompany/need. Kudos all the way around!Thank You! ~ PaulOHD-AtlantaPhillip Steckbauer, SalesMatthew Goss, Technician • Khadijah Sewell, Call TakerI was completely satisfied with the entire process. From the time Iplaced the initial call to get a quote through the completion of the installation.I wish I had another garage so I could call on OverheadDoor. This was the best customer service I have experienced in quitea while.Thanks you. ~ Dan A.FEBRUARYOHD-Kansas CityDavid Holzhuter, TechnicianDavid Holzhuter was unbelievable! He did a great job with installation,but went above the call­of­duty. I had mentioned during theday that I wanted my son to blow out the dirt and debris in the garagewhile everything had been cleared out for the installation. Well, at theend of the job, while David was waiting for a callback from your officeto verify our credit card info, he took it upon himself to do my son’schore!! He also left us with nearly a full can of spray paint in case theneed for touch­ups arises. Wow!Thank you so much!OHD-Kansas CityBrian Dibben, TechnicianAfter a rocky start with the wrong dock (everyone can share in theerror), you stayed with it and completed more than the one job. Somewould have folded up and disappeared, but you guys stayed with it.Now that’s service under pressure. Good Job!OHD-AtlantaDan Landt, Technician • Tracy White, Call TakerThe web scheduling process worked perfectly. I received my confirmationvia email less than 24 hrs. after creating my order. It was fortoday, Saturday, Dec 8th between 8 a.m. and noon. Well, at 7:30 a.m.Dan called and said he would be here at 8 a.m. At 8 a.m. sharp, Danpulled up. I was very impressed at the punctuality and thanked him forarriving on time. He immediately looked at my issue: 2 of the garagedoor panel hinges tore completely away from the door, making operatingthe door impossible.I was parking my car outside the entire week. Dan quickly and efficientlyreplaced the hinges with commercial size hinges which wereable to be bolted in to a good part of the metal panel. I have not hadan issue with this garage door in the 10 years I have lived here untilthis issue occurred. So I asked Dan to check all the other hinges, springand operation of the door. Dan oiled the hinges and spring. He answeredall my questions. I inquired about a new track seal for the bottomof the door and Dan made recommendations and I told him thatI wanted a new one, so he put in an order for me for next Saturday.Dan worked quickly and efficiently and at the end of the job we engagedin nice conversation. I commend Dan on a job done beyond myexpectation. I was prepared for him telling me I needed a new doorfor $1,500, but he did an outstanding repair job and the cost wasunder $300 (and that included the new track seal). Dan finished thejob in about an hour. He approached the job with full knowledge andconfidence in what he was doing. Dan is a professional and representsyour company very well. I would definitely recommend OverheadDoors of Atlanta to others!1st Quarter 2013 • PAGE 7

People-BasedSafety GroupsWe continue to work with People-Based Safety Groups in each divisionin order to continue to work on ways to help improve and promoteour Safety Program, specifically as it relates to the view thatsafety is about more than just numbers—it’s about people.Each division has a designated Initiative Champion to help leadthese groups. Each Initiative Champion is responsible for driving thecreation and implementation of action items within each group.In order to help set a proper agenda for this group, we needinput from you about our existing program. This input will go to thePeople-Based Safety Group. We want to provide members of theDH Pace family with an opportunity to give candid opinions onhow well our program is performing and what we can do to makeimprovements.We always work hard at providing the best possible service forour customers and want to continue to provide that service. In thisinstance, you are the customer.The input and opinions will provide a roadmap to help DH Paceunderstand the areas where it is doing well in safety and loss prevention,as well as where it needs to improve. In the end, our primarygoal is to create and maintain a safe work environment, whichresults in maximum productivity and teamwork throughout thecompany.Please see your local Initiative Champion below for any suggestionsyou have, and we would also like to thank and recognize theseteam members for their commitment to our safety program.AtlantaClay FarlowColoradoJenna KileAndrew MooreKansas CityTim BrookeGeorge DonnellyPCOMEric FarleyBrian RandolphSpringfieldJeff BegleyTim LowerSt. LouisClayton BartellTempeJason FlandersWichitaKevin EngelAndy JanzenMilestone Anniversaries for 1Q1330 YearsKeith Whitehead • OHD-Kansas City25 YearsErnie Allen • OHD-Kansas CityMichael Mehari • OHD-St. Louis20 YearsRay Howel • PACE-Kansas CityDan Meyer • PACE-CorporateChuck Newcity • OHD-AtlantaStan Tate, Jr. • OHD-Atlanta15 YearsPam Glawson • OHD-Kansas CityJeremy Guthrie • PACE-Kansas City10 YearsMike Crosby • OHD-St. LouisJacob Gray • PACE-Kansas CityDanny Nolan • OHD-Kansas City5 YearsTim Shovlin • OHD-St. LouisDan Hiller • OHD-Kansas CityShane Krekemeyer • OHD-AtlantaCraig Ohlgren • ANK-Co. SpringsJohn Armenta • PACE-TempeOmar Blanco • ANK-DenverTracy Collins • PACE-Kansas CityHolly Halter-Proudfit • PACE-TempeLuke Hannan • NAG-Kansas CityKayleen Haynes • PACE-CorporateCraig Kelling • OHD-Kansas CityPAGE 8 • 1st Quarter 2013

LinkedIn is So Much Morethan Job SearchingDid you know LinkedIn is the #3-rankedsocial media platform? Over 74 millionusers in the U.S. and over 150 million usersworld-wide make this a social media platformnot to ignore any longer. It is by far thelargest network for professionals.Take 10 minutes today to look atLinkedIn differently. See it as a way toprospect, get referrals, find out more abouta hobby, stay up on any industry trends,and so much more.Did you know Groups on LinkedIn is themost popular feature? Nearly 75% of users,according to LinkedIn, are in one to nineGroups. Within these Groups, you can builda network of business contacts, prospects,and increase your visibility by participatingin discussions.There are four reasons you shouldspend 10 minutes of your day on LinkedIn:1. Increase your CredibilityThe first step is creating your profilethat includes current experience,prior experience, and recommendations.Prospects have been known toturn to LinkedIn looking for industryleaders who are participating inquestions and answers, posting crediblecontent, and those needing aconnection to a company.2. Build a Network ofBusiness ContactsConsider this your own personal CustomerRelationship Management(CRM) system. Connect with past andcurrent colleagues, businesses,clients, and don’t forget your friends.Maintaining your contacts throughLinkedIn allows you to keep currentwith job title and job changes.3. Learn Something NewSearch through the thousands ofGroups that make it easy to gain informationand research on anything,then join a few. Instead of seeing statusupdates about the latest morningbreakfast menu, Groups share bestpractices and tips specific to your industryor interests. It’s important thatyou participate. You wouldn’t go to anetworking event and stand by thewall, would you? No! You would mingleand talk to others. Groups are likethose meetings, just viral.4. ProspectingCold calls don’t have to exist anymore.Have a meeting coming upwith a new prospect? Visit theirLinkedIn profile. Determine who maybe the decision maker and see ifthere are hobbies or connections thatyou may have in common. Bonus!LinkedIn has a paid premium versionfor Sales Executives that has a selfautomationfeature that sends youcontacts based on search criteria andgets you introduced to the companiesyou are targeting.If you haven’t already, be sure to connect tothe DH Pace Company page on LinkedIn.Go through the company’s current connectionsand see who you aren’t connected toand should be.Two Employees Retire from DH Pace CompanyBetty Berens, with OverheadDoor Company of Springfield, retiredon December 20, 2012, after9½ years of service with our organization.Betty began her career as a receptionistsoon after we opened theSpringfield division and latermoved to a Residential DispatchManager role.Betty was honored on her lastday of employment with a breakfastand was presented with a “RetirementAngel”, a glass-blownpiece of art created by a localsculpturer.Betty plans to spend her retirement enjoyingher grandchildren.Walt Henderson retired inJanuary 2013 with over 18years of service with OverheadDoor Company of Atlanta.Walt worked in various managementroles throughout his18 years, decided to go parttimein January 2012, and officiallyretired in January 2013.The Atlanta division honoredhim by presenting him with anew putter for his golf game.Walt plans to spend his retirementtraveling with his wifeRobbin, and golfing. ThanksWalt for your dedication and years of service!1st Quarter 2013 • PAGE 9

DH Pace Company, Inc.1142 ClayNorth Kansas City, MO 64116Return Service RequestedDH Pace Company Values and PoliciesAs a new year unfolds, it is a good time to reflect on the values and policies that represent the culture at D.H. Pace Company. It is understood thatwe all believe and abide by these core values and translate them into our daily behaviors. D.H. Pace Company believes these values and policieswill help the Company and its employees succeed.OUR MISSION STATEMENT“To enhance the lives of people by improving the safety, security,convenience, and aesthetics of the buildings where they live,work, and play.EEO POLICY STATEMENTDH Pace Company, Inc., is an Equal Employment Opportunityemployer. It is our policy to provide equal opportunity to all employeesand applicants and to prohibit any discrimination becauseof race, color, religion, sex, national origin, age, maritalstatus, genetic information, disability, or protected veteran status.Employees will be treated on the basis of their job-relatedqualifications, ability, and performance. It is also our policy thatsexual harassment or any other kind of harassment, includingharassment based on sexual orientation, will not be tolerated.The foundation of these policies is our commitment to treateveryone fairly and equally and to have a bias-free work environment.If you believe you have been discriminated against,you are urged to bring the matter to the attention of your manageror your Equal Employment Opportunity coordinator.TheLIVING OUR VALUESWayLEADING BY EXAMPLERESPECT Treating everyone we encounter with consideration.INTEGRITY Honest and ethical behavior in everything we say and do.SERVICE Building relationships, discovering needs, and providingsuperior solutions.EXCELLENCE Continuous improvement through learning, sharing,teamwork, and a common purpose.OUR FIVE COMMITMENTS for SUCCESSBeing a Great Place to WorkGrowing a Superior ReputationDelivering Leading Industry ExpertiseBuilding Fortress Financial StrengthEncouraging Social ResponsibilityPAGE 10 • 1st Quarter 2013