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xviii - ISTEC

xviii - ISTEC

Humanware: The Key

Humanware: The Key Element in Educational TechnologyProjectsDouglas GalindoDirección de Centro de CómputoUniversidad Dr. José Matías DelgadoAntiguo Cuscatlán, El Salvador.dagalindo@ujmd.edu.svLilian MontoyaUniversidad Dr. José Matías DelgadoAntiguo Cuscatlán, El Salvador.limontoya@ujmd.edu.svBeatriz FortínezUniversidad Dr. José Matías DelgadoAntiguo Cuscatlán, El Salvador.bpachecof@ujmd.edu.svAbstract — The aim of this paper is to proveand identify Humanware as the key element inany educational technology project, in thedifferent phases of the development IT lifecycle.We emphasize the definition, design andimplementation phases where the human factordetermines the success or failure of the project.The notable features of Humanware are beyondthose of the traditional technologyinfrastructure where the Hardware andSoftware are the cornerstones of IT solutions.This paper discusses the social aspects and thedemocratization of technology thanks to theintegration of the human factor and proposes asocial technological model focused on the user.Keywords: Educational, Humanware, Opensource, Social Technology.1 www.ujmd.edu.sv/INTRODUCTIONEducational technology projects have beendeveloped in recent years in the ComputerCenter department of the University Dr. JoseMatias Delgado (UJMD), El Salvador 1 .Different strategies have focused on the user inorder to transform and enhance the studentexperience as well as the experience of theprofessor. However, we highlight two newelements for the technology infrastructure, 1)Knowledgeware, defined as the know-how ofthe user and technician. 2) Humanware, thehuman factor as the dynamic element thatestablishes the relationship between humans andtechnology.Besides the technological infrastructure,there are many other aspects to consider in ourprojects. It is important to take into accountOpen Source alternatives; the advantage reliesin the support of the community with acooperative and collaborative work. It is in thisway that we become part of a virtual wide worldcommunity. Other aspects to evaluate are thefinancial and technical possibilities with thepurpose to level the impact of the tools andsystems.Higher education tools demand strategiesfocused on the user, with the Humanwarestarting the understanding of their needs andcreating a bond between the participants in theIT 2 project, sharing their knowledge andsocializing technology. Those contributions arereflected in our case study for this paper,Conscius 3 .Conscius has been a rewarding experiencefor UJMD. The learning platform as a projectrepresents the shift to the socialization oftechnology. The user is provided withmechanisms of participation that allow them toown the solution. In the context ofempowerment of the solution, we highlight itsimpact within the university community withthe indicators of usability and dissemination ofthe tool.I. SOCIO-TECHNOLOGICAL MODELPrior to developing any educationaltechnological project based on Hardware andSoftware, the importance of interaction andfunctionality of the tool must be evaluated by a2 Information Technology3 Conscius, Latin word that means, “Sharing Knowledge”48

multidisciplinary team of users. This processbegins with the definition of the needs, thesolution design and the evaluation ofalternatives from the perspective of the user.That is how the Humanware acts into thisSocial - Technological model. (Fig 1). Thisrepresents a challenge for IT management; thehuman factor is incorporated into the projectphases in such a way that Human Interactionwith technology built a new model andintroduced a change into the educationalculture.HardHumanWAREKnowledgeFigure 1. Social - Technological ModelSoftHumanware as a technological concept hasnot been discussed or studied as the Hardwareand Software have [1]. The integration of thehuman factor may be able to explain themeaning of this interaction and implication inprojects oriented towards higher education,where we have a variety of user profiles such astechnicians, academics and researchers. Theusers assumed their role in the process ofcontribution of knowledge from the socialconstructive approach 4 of learning.Human contribution in technology promotesmodifications in IT choices and criteria likeusability and feasibility. The management andadministration of projects are sensible to thehuman factor, where relationship andinteraction with technology generates newactions context and new horizons. Under thiscontext socialization of technology isestablished, where the relation, collaborationand cooperation of the individuals are reflectedin the human factor.Based on this social – technological model,the UJMD´s experience creates the shift fromtraditional IT projects to projects focused on theuser, highlighting the aperture of changes andinnovation from higher authorities of theuniversity by supporting and integrating thehuman factor in its technological andeducational infrastructure.II. HUMANWARE CONTRIBUTIONSThe integration of Humanware in the modeland in the social technological infrastructurebrings with it new concepts and challenges. Weidentify the presence of multidisciplinary teamsin the phases of the project as well as thesocialization and democratization of thetechnology.The socialization starts with the followingvariables in technology:• Project management areas.• Human – Computer Interaction• Software lifecycle intervention.These aspects respond to the social approachand highlight several indicators: 1) Design, 2)Interaction, 3) Usability, 4) Adaptability and 5)Security criteria. They are considered for projectdevelopment and implementation. The successof the model relies in the democratic process ofacceptance by the user community extended bya multiplier effect.A. Human Know-howThe value and the major contribution fromthe human factor is knowledge. The know-howbelongs to the user and that enriches the logic ofthe machine. We can call it Knowledgeware,one of the fundamental components in the social– technological model.There is no doubt that Humanware permeatesinnovation in the traditional infrastructure andattempts to improve software engineering andhardware capabilities. (Fig. 2).4 Theory studied by Lev Semyónovich VigótskyFigure 2. Human Factor relationship49

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