Financial Tech - CeBIT Australia

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Sydney Convention and Exhibition CentreAGENDAChair: Steve Monaghan, Chief Innovation Officer, DBS Bank (Singapore)Integrating New Technologies into Legacy Systems11.00am - 11.30am11:30am - 11:55am11:55am -12:25pm12:25pm - 1:20pm1:20pm - 1:50pmInternationalKeynote1:50pm - 2:15pmMaintain Customer Relevance in a Digitised Future»»Banking and ecosystems»»Customer-centric innovationPatrick Maes, CTO, ANZReaping the Benefits of a Fundamental Infrastructure Overhaul»»Engaging in a fundamental infrastructure overhaul — replacing data centres, servers, storage, network, desktops, datawarehouse and analytics, payments terminals and mobile apps»»Overcoming the cultural barriers to change»»Reaping the benefits of the overhaul and discussing the future benefits»»An overview of the ‘branch of the future’David Gee, CIO, CUALeaders Panel Discussion: Future Innovation in the Financial Sector»»What’s the ‘next big thing’ in banking and insurance?»»Key issues facing senior technology executives as financial services continue to undergo significant change»»What are the most important skills senior technology executives must possess»»Overcoming implementation challenges – strategies for delivering innovations to market»»How should organisations justify investments in innovation?»»Who owns ‘innovation’ in the organisation?»»Understanding the need to be agile and leading the adoption of disruptive innovationsFacilitator: Steve Monaghan, Chief Innovation Officer, DBS Bank (Singapore)Panellists:John Tancevski, CEO, Community First Credit UnionDenis Curran, Head of Strategy & Innovation, NABDavid Gee, CIO, CUAAlan Dormer, Science Leader Government & Commercial Services, CSIROLunch and NetworkingEngaging your Customers through Technology and Social MediaInternational Keynote: The Crowdsourced Bank: Crowdsourcing, Product and Service Co-creation, OpenInnovation (API banking)Christophe Langlois, Published Author, Speaker, Advisor (UK)The Digital Media Bank – how video better engages customers and workforces»»Global developments, drivers and early results from pioneers in video-based banking services»»How appealing are video-based banking services to Australian consumers and what impact would they have onsatisfaction, loyalty, advocacy, switching and consideration?»»What are the strategic developments unfolding in the technology environment?»»How can digital media and communications technology better engage customers and workforces?2:15pm - 2:45pmInternationalKeynoteRocky Scopelliti, Group General Manager, Industry Development, Enterprise, Telstra Enterprise & GovernmentInternational Keynote: Looking From the Outside In – Driving Innovation From A Customer Perspective»»Creating customer centric values – innovating by understanding»»The next-gen financial services customer – delivering for the future»»Harnessing an innovative culture from within your organisationSteve Monaghan, Chief Innovation Officer, DBS Bank (Singapore)The information in this brochure was correct at time of publishing, however information is subject to change.
Sydney Convention and Exhibition Centre2:45pm - 3:15pm3:15pm - 3:40pm3:40pm - 4:10pm4:10pm - 4:40pm4:40pm - 5:10pm5:10pm - 5:35pm5:35pm - 5:40pmInternational Keynote: Creating a personalised online banking experienceStephen Bowe, Head of Digital, BNZAFTERNOON TEA and NetworkingPanel Discussion: What is the Relationship between Technology and the Customer?This panel will analyse the relationship between the five major customer touch points: online, social media, mobile, branch andcontact centre. It will assess how technology is influencing their relationships with each other and the customer.»»Meeting customer expectations through a multi-channel engagement network»»The future of touch point and distribution channel integration»»The right medium for the right message – identifying customer channel priorities»»The importance of customer centricity when engaging in multiple customer touch pointsFacilitator: Christophe Langlois, Published Author, Speaker, Advisor (UK)Panellists:Jon Linehan, CEO, Defence BankKaren Ganschow, Head of Customer Relationship Marketing and Digital, WestpacRocky Scopelliti, Group General Manager, Industry Development, Enterprise, Telstra Enterprise & GovernmentSteve Monaghan, Chief Innovation Officer, DBS Bank (Singapore)Future Payments Innovation, with Big Data and ApplicationsWill “big data” transform the financial services industry?»»How Big Data is creating and transforming industries»»Is Big Data relevant to other parts of the financial industry?»»How are organisations leveraging Big Data?»»What are the barriers to maximising this opportunity?Alex Twigg, General Manager, UBankWade Tubman, Principal, QuantiumPanel Discussion: Overcoming Barriers to Payments Innovation»»Keeping abreast of the latest innovations in payments technology»»What will the payments landscape look like in 2015? Assessing new opportunities for the banking and financial servicesindustry»»Overcoming implementation challenges - strategies for delivering innovations»»Competing or collaborating with emerging alternative payment providers»»Positioning for payments in a new mobile-social technology eraFacilitator: Stephen Coulter, Founder, Director, ControlabillPanellists:Kees Kwakernaak, Managing Director - Global Treasury Services, Bank of America Merrill LynchShuan Ghaidan, Global Product & Business Development, China UnionPayAndrew Rothwell, CTO, Tyro Payments LimitedRealising the Opportunities with a New Application Design»»Taking key learnings from other industries when designing the app»»Ensuring you build a pragmatic app with UX at the heart»»Delivering the omni-channel experience for your consumerSimon Clarke, Head of Internet & Mobile Banking, SuncorpClosing Remarks from the Chair and End of ConferenceSteve Monaghan, Chief Innovation Officer, DBS Bank (Singapore)The information in this brochure was correct at time of publishing, however information is subject to change.
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