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Page 1An Introduction to Pharmacy Spanish© 2010 Pharmaceutical Education Consultants, Inc. unless otherwise noted. All rights reserved.Reproduction in whole or in part without permission is prohibited.Introduction to PharmacySpanishStephanie LangstonHandsOnSpanish.comstephanie@handsonspanish.comThis program has been brought to you by PharmConPharmCon is accredited by the Accreditation Council for Pharmacy Education as aprovider of continuing pharmacy educationLearning Objectives• Identify common problems in following prescriptioninstructions for use encountered by Spanish-speakingpatients.• Describe general consumer habits of Spanish speakers.• Identify the correct pronunciation for each vowel inSpanish.• Identify the seven most common Spanish pronunciationerrors made by English speakers.• Identify basic Spanish pharmacy terms and Spanishphrases related to prescription drop-off and pick-up, andproblems with filling prescriptions.Problems Encountered by Spanish Speakers inTaking Prescription MedicationsProblems Encountered by Spanish Speakersin Taking Prescription MedicationsOne of the most important functions of a pharmacy isto be sure its patients fully understand theirprescription directions to increase the likelihood thatthey will follow them and to decrease the instance ofmisuse or overdose. This is a tall enough order withEnglish speakers. When we consider that even thoseSpanish speakers who understand some English maynot be able to read it, this task becomes daunting tothose pharmacy professionals who don't have aworking knowledge of Spanish.►►►In a recent survey, over half of the Spanish-speakingrespondents found it "impossible" to fully understandtheir prescription drugs because of languagedifficulties.47% of Spanish-speaking participants said theyhave at one time taken the wrong dosage becausethey had trouble translating the instructions intoSpanish.Overall, 17% have performed an activity that theyshouldn't have while on their medication.http://www.transperfect.com

Page 2An Introduction to Pharmacy Spanish© 2010 Pharmaceutical Education Consultants, Inc. unless otherwise noted. All rights reserved.Reproduction in whole or in part without permission is prohibited.Consumer Habits ofSpanish-Speaking PatientsConsumer Habits ofSpanish-Speaking Patients• Spanish speakers are far more loyal to merchantsthan non-Hispanic customers, which is terrific forrepeat business.• The Annual Buying Power of Hispanics nationally isover $600 Billion, averaging over $46,200 perhousehold. The average Hispanic customer spends46% more than the general population, visiting astore up to 26 times per month.Food Marketing Institute Nonprofit Organization►►They value extended family and have more frequentcontact with aunts and cousins, often living close tothem. This translates to many new customers viaword-of-mouth referral."Hispanics are 40% more likely than non-Hispanics totell a friend to avoid a store where they are treatedrudely.“ Hispanic customers typically are morepassionate in their relationships with brands thancustomers of non-Hispanic descent.Ipsos Study Compares Differences in Opinions About Customer Service and Word ofMouth Between Hispanic and Non-Hispanic Households, June 2005, www.ipsos-na.com.OverviewThis course is in an interactive format on our websitewith videos and background music. You will be givena link at the end of the webinar to watch theinteractive version. The content of this course wastaken from our 12-hour ACPE-approved “PharmacySpanish” course.Las Vocales - Vowels► The key to sounding as authentic as possible is tokeep the vowels short. Spanish vowels are verychoppy; they are never drawn out as in English.► This is one reason that Spanish sounds faster thanEnglish.► In English vowels are sometimes “silent”. InSpanish vowels are always pronounced.

Page 3An Introduction to Pharmacy Spanish© 2010 Pharmaceutical Education Consultants, Inc. unless otherwise noted. All rights reserved.Reproduction in whole or in part without permission is prohibited.Las Vocales - VowelsThere is only one way to pronounce each vowel in Spanish.Each is always pronounced as follows:Letter: Sound: **Type: Example:The Pronunciation of Spanish VowelsPractice Activitya ah strong mañana (tomorrow)e ay strong mes (month)i ee weak libro (book)o oh strong dolor (pain)u oo weak computadora (computer)How would you pronounce the following?mareoresfriadogarganta dificultad* y ee weak muy (very)hemofílicoembarazada*Y is sometimes a vowel and sometimes a consonant.**Note: Two strong vowels are two separate syllables: mu-seoOtherwise, 2 vowels combine to form one syllable: ciu-dadThe Seven Most Common Spanish PronunciationErrors Made by English SpeakersThe Seven Most Common SpanishPronunciation Errors Made by English Speakers► Argentina► Venezuela► Cuba► Honduras► guacamole► pollo► fajitaIguazú FallsArgentina► Mistake 1 : drawing out vowels► Instead: Make them short in duration.• Hola. Me llamo____.• Yo tengo dos hermanas.las fajitasThis course is in an interactive format on our website with videos andbackground music. You will be given a link at the end of the webinar to watchthe interactive version. The content of this course was taken from our 12-hourACPE-approved “Pharmacy Spanish” course. www.handsonspanish.com/FreeCE

Page 4An Introduction to Pharmacy Spanish© 2010 Pharmaceutical Education Consultants, Inc. unless otherwise noted. All rights reserved.Reproduction in whole or in part without permission is prohibited.The Seven Most Common Spanish PronunciationErrors Made by English Speakers► Mistake 2 : pronouncing vowels as you would inEnglish► Instead: Use only one sound per Spanish vowel.Pronounce each vowel (no silent vowels).• guacamole• elefanteThe Seven Most Common Spanish PronunciationErrors Made by English SpeakersRemember: a [ ah ] e [ ay ] i [ ee ]►Cuba►banana►once►silenteo [ oh ] u [ oo ]The Seven Most Common Spanish PronunciationErrors Made by English Speakers► Mistake 3: pronouncing the “j” as in English► Instead: Pronounce it as “h”► fajita► ajo► Juan, Jorge, JoséThe Seven Most Common Spanish PronunciationErrors Made by English Speakers► The letter “g” before “e” or “i” is pronounced likethe “j”, which has the “h” sound.► Argentina► gente► gimnasioLa BocaItalian neighborhoodin Buenos Aires,Argentina

Page 5An Introduction to Pharmacy Spanish© 2010 Pharmaceutical Education Consultants, Inc. unless otherwise noted. All rights reserved.Reproduction in whole or in part without permission is prohibited.The Seven Most Common Spanish PronunciationErrors Made by English Speakers► Mistake 4: pronouncing the letter “h”The Seven Most Common Spanish PronunciationErrors Made by English Speakers► Mistake 5: pronouncing the letter “ll” as “l”► Instead: It is silent.► Instead: ll = y• Hasta• Hola► pollo► amarillo• HondurasThe Seven Most Common Spanish PronunciationErrors Made by English SpeakersThe Seven Most Common Spanish PronunciationErrors Made by English Speakers► Mistake 6: pronouncing the letter “r” as in English► Instead: r = dd (as in ladder)► Place the tongue towards the front of the mouth justbehind the front top teeth (but don’t touch the teeth withthe tongue).► You do not have to be able to trill to be understood. Justbe sure to use the “dd” sound for the “r” or “rr.”► Try “carro” as [ caddo ]► Honduras► Puerto Rico► perroView of El Morro, a fort in San Juan, Puerto Rico► The “rr” is always trilled (repeated).► The “r” is trilled (repeated) when• it is the first letter of a word/name• it is between two vowels► Roberto► cara► carroThis course is in an interactive format on our website with videos andbackground music. You will be given a link at the end of the webinar to watchthe interactive version. The content of this course was taken from our 12-hourACPE-approved “Pharmacy Spanish” course. www.handsonspanish.com/FreeCE

Page 6An Introduction to Pharmacy Spanish© 2010 Pharmaceutical Education Consultants, Inc. unless otherwise noted. All rights reserved.Reproduction in whole or in part without permission is prohibited.The Seven Most Common Spanish PronunciationErrors Made by English SpeakersThe Seven Most Common Spanish PronunciationErrors Made by English Speakers► Mistake 7: pronouncing the letter “z” as in English► Instead: z = s►Practice ActivityHow would you pronounce the following?► Try “Venezuela”► zapatos► lápizpastillamedicamentoalmuerzojarabecarainhaladordolorheridaLos Básicos De La FarmaciaSome Pharmacy BasicsEnglish Spanish Pronunciationbottle la botella la bow-tay-yahchildproof lideasy-open lidla tapa a pruebade los niñosla tapa que abrefacilmentela tah-pa ah proo-aybahday lohs neen-yohsla tah-pa kay ah-brayfah-seel-main-taycontainer el envase ale ain-bah-sayentrance la entrada la ain-trah-dahexit la salida la sah-lee-dahform la forma la for-maLos Básicos De La FarmaciaSome Pharmacy BasicsEnglish Spanish Pronunciationgeneric druggeneric formof…la medicinagenéricala formagenérica de…la may-dee-see-nahhay-nay-ree-kahla for-mahay-nay-ree-kah dayjuice el jugo ale hoo-gomilk la leche la lay-chaylabel (thatyou put onthe bottle)name-branddrugla etiquetala medicina demarcaregistradala ay-tee-kay-tahla may-dee-see-nah daymar-kahray-he-strah-dah

Page 7An Introduction to Pharmacy Spanish© 2010 Pharmaceutical Education Consultants, Inc. unless otherwise noted. All rights reserved.Reproduction in whole or in part without permission is prohibited.Los Básicos De La FarmaciaSome Pharmacy BasicsEnglish Spanish Pronunciationnewprescriptionla recetanuevala ray-say-tahnoo-ay-bahrefill el surtido ale sewer-tee-doeoverdosepoisoninguna dosisexcesivaunenvenenamiento/ una intoxicaciónoo-nah doe-seesache-say-see-bahoon ain-bay-nay-nahme-ain-toe/oo-nah een-tokesee-kah-see-ownLos Básicos De La FarmaciaSome Pharmacy BasicsEnglish Spanish Pronunciationprescriptioninformation sheetla hoja deinformaciónsobre lamedicinarestroom el aseo /el baño /las facilidades /los serviciosla oh-ha dayeen-for-ma-see-own so-braylamay-dee-see-nahale ah-say-oh /ale bahn-yo /lahs fa-see-lee-dah-dace /lohs sair-bee-see-ohstelephone el teléfono ale tay-lay-fo-no¡Practiquemos! / Let’s Practice!Match each Spanish word to its picture. Jot down each numberand its matching letter.¡Practiquemos! / Let’s Practice! - AnswersHow did you do?1. 2. 3. 4.1. b 2. a 3. d 4. ca. la leche b. el teléfono c. el envase d. el bañob. el teléfono a. la leche d. el baño c. el envase

Page 8An Introduction to Pharmacy Spanish© 2010 Pharmaceutical Education Consultants, Inc. unless otherwise noted. All rights reserved.Reproduction in whole or in part without permission is prohibited.Al Pedir que el Paciente Regresey Problemas con la Receta / Asking the Patient to ComeBack and Problems with the PrescriptionEnglish Spanish PronunciationCalm down,please.I'm speakingwith thedoctor.I have to callthe doctor.Cálmese, porfavor.Estoy hablandocon el/ladoctor/a.Tengo quellamar al / a ladoctor/a.kall-may-say, pourfah-boreace-toy ah-blahn-doecone ale / ladoak-tore / ahtain-go kayyah-mar all / ah ladoak-tore / ahAl Pedir que el Paciente Regresey Problemas con la Receta / Asking the Patient to ComeBack and Problems with the PrescriptionEnglish Spanish PronunciationWe have toorder this drug.It containsthe sameingredients.Tenemos quepedir estamedicinaContienelos mismosingredientes.tay-nay-mohs kaypay-deer ace-tahmay-dee-see-nahcone-tee-ay-naylohs mees-mohseen-gray-dee-ain-taceWe don'thave thisdrug.No tenemosesta medicina.no tay-nay-mohsace-tah may-dee-see-nahAl Pedir que el Paciente Regresey Problemas con la Receta / Asking the Patient to ComeBack and Problems with the PrescriptionEnglish Spanish PronunciationThe order comesin ____.We do not haveenough medication tofill your prescription.We have providedyou with (xx) pills tohold you over.The balance will be inon (date).El pedidollega ______.Nos falta lacantidad totalpara surtir sureceta.Le hemos dado(xx) píldoraspara ahora.Tendremos elresto (date)ale pay-dee-doeyay-gahnohs fall-tah lakahn-tee-dod toe-tallpa-rah sewer-teer sueray-say-tahlay ay-mohs dah-doe(xx) peel-door-ahspa-rah ah-oar-ahtain-dray-mohs alerace-toe (date)Al Pedir que el Paciente Regresey Problemas con la Receta / Asking the Patient to ComeBack and Problems with the PrescriptionEnglish Spanish PronunciationYou may pay forthe medication atthat time.When would youlike to pick-upyour prescription?The wait is _#__minutes.Can you wait?Puede pagarentonces.¿Cuándo quiererecoger sureceta?La espera es_#__ minutos.¿Puedeesperar?p’way-day pah-garrain-tone­-sacek’wann-doekey-ay-ray ray-kohhairsue ray-say-tahla ace-pay-rah ace_#__ mee-noo-tohsp'way-dayace-pay-rahr

Page 9An Introduction to Pharmacy Spanish© 2010 Pharmaceutical Education Consultants, Inc. unless otherwise noted. All rights reserved.Reproduction in whole or in part without permission is prohibited.Al Pedir que el Paciente Regresey Problemas con la Receta / Asking the Patient to ComeBack and Problems with the PrescriptionEnglish Spanish PronunciationCan you wait_#__ minutes?Can you return in_#_ minutes?Can you returnat_(time)_?Can you returntomorrow?¿Puede (usted)esperar _#_minutos?¿Puede (usted)volver en _#_minutos?¿Puede (usted)volver a la(s)(hora)__?¿Puede ustedvolver mañana?p'way-day oo-staidace-pay-rahr_#_me-noo-tohsp'way-day oo-staidbowl-bare ain _#_me-noo-tohsp'way-day oo-staidbowl-bare ah la(s)__(insert time)__p'way-day oo-staidbowl-baremahn-yah-nahAl Pedir que el Paciente Regresey Problemas con la Receta / Asking the Patient to ComeBack and Problems with the PrescriptionEnglish Spanish PronunciationYou have to callyour doctor.You have to seeyour doctor.Tiene que llamara su doctor/a.Tiene que ver asu doctor/a.tee-ay-nay kayyah-mar ah suedoak-tore/ahtee-ay-nay kay bare ah suedoak-tore / ahThis course is in an interactive format on our website with videos andbackground music. You will be given a link at the end of the webinar to watchthe interactive version. The content of this course was taken from our 12-hourACPE-approved “Pharmacy Spanish” course. www.handsonspanish.com/FreeCEAl Pedir que el Paciente Regresey Problemas con la Receta / Asking the Patient to ComeBack and Problems with the PrescriptionEnglish Spanish PronunciationThere’s only onerefill left.The prescription isnot ready.Sólo queda un surtido.La receta noestá lista.so-la kay-da oonsewer-tee-doela ray-say-tah noay-stah lee-stahAl Pedir que el Paciente Regresey Problemas con la Receta / Asking the Patient to ComeBack and Problems with the PrescriptionWe will call you assoon as yourprescription isready.Le llamaremostan pronto comosu receta estélista.lay yah-ma-ray-mohs tahnprone-toe koh-mo sue raysay-tahay-stay lee-stahThe prescription isready!¡ La receta está lista ! la ray-say-tah ay-stahlee-stahThe prescriptionwill be ready___La receta va a estarlista___la ray-say-tah bah ah aystarlee-stah___

Page 10An Introduction to Pharmacy Spanish© 2010 Pharmaceutical Education Consultants, Inc. unless otherwise noted. All rights reserved.Reproduction in whole or in part without permission is prohibited.Al Pedir que el Paciente Regresey Problemas con la Receta / Asking the Patient to ComeBack and Problems with the PrescriptionEnglish Spanish PronunciationDo you need theprescriptiontoday?Your prescriptionhas no refills.We arecontacting yourdoctor to obtainrefillauthorization.¿Necesita lareceta hoy?Su receta notiene ningúnsurtido.Llamamos a sudoctor paraobtener elpermiso desurtirla.nay-say-see-tah laray-say-tah oysue ray-say-tah notee-ay-nay neen-goonsewer-tee-doeyah-ma-mohs ahsue doke-tore pa-rahoab-tay-nair alepair-me-so daysewer-teer-la.Al Pedir que el Paciente Regresey Problemas con la Receta / Asking the Patient to ComeBack and Problems with the PrescriptionEnglish Spanish PronunciationThis prescription(medicine) will nothave an (adverse)interaction withyour/his/her otherprescriptionmedications.Esta receta(medicina) nova a tenerningunainteracciónadversa consus otrasrecetas(medicinas).ace-tah ray-say-tah(may-dee-see-nah) nobah ah tay-nairneen-goo-naheen-tair-ahk-see-ownahd-bare-sah coneseuss oh-trahsray-say-tahs(may-dee-see-nahs)Al Pedir que el Paciente Regresey Problemas con la Receta / Asking the Patient to ComeBack and Problems with the PrescriptionAl Pedir que el Paciente Regresey Problemas con la Receta / Asking the Patient to ComeBack and Problems with the PrescriptionEnglish Spanish PronunciationThis prescription(medicine) mayhave an(adverse)interaction withyour/his/her otherprescriptionmedications.Esta receta(medicina)puede tenerunainteracciónadversa consus otrasrecetas(medicinas).ace-tah ray-say-tah(may-dee-see-nah)p’way-day tay-nairoo-naheen-tair-ahk-see-ownahd-bare-sah coneseuss oh-trahsray-say-tahs(may-dee-see-nahs)We are contactingyour doctor forfurtherinstructions.Llamamos a sudoctor paramásinstrucciones.yah-ma-mohs ahsue doke-tore pa-rahMahseen-strook-see-oh-nace

Page 11An Introduction to Pharmacy Spanish© 2010 Pharmaceutical Education Consultants, Inc. unless otherwise noted. All rights reserved.Reproduction in whole or in part without permission is prohibited.Al Recoger la RecetaPicking-up the PrescriptionEnglish Spanish PronunciationThe pharmacistneeds to speakto you aboutyourprescription.Please step tothe ConsultationArea. He/shewill be rightthere.Who is theprescription for?El farmacéuticonecesita hablarcon ustedsobre sureceta.Favor de venira las consultaspara esperar él/ ella.¿Para quién esla receta?ale far-ma-say-oo-tee-kohnay-say-see-tah ah-blarrcone oo-staidso-bray sue ray-say-tahfah-bore day bay-nearah lahs cone-sool-tahspa-rah ace-pay-rarr ale/ ay-yahpa-rah key-ain acela ray-say-tahAl Recoger la RecetaPicking-up the PrescriptionEnglish Spanish PronunciationWhat is thename on theprescription?What is theprescriptionnumber?How manyprescriptions areyou picking uptoday?¿Cuál es elnombre en lareceta?¿Cuál es elnúmero de lareceta?¿Cuántas recetasnecesitarecoger hoy?k’wall ace alenoam-bray ain laray-say-tah?k’wall ace alenoo-may-row day laray-say-tahk’wann-tahsray-say-tahsnay-say-see-tahray-koh-hair oyAl Recoger la RecetaPicking-up the PrescriptionEnglish Spanish PronunciationAre you pickingupprescriptionsfor anyone else?Do you have anyquestions for thepharmacist aboutyour prescription?For pharmacists only:Do you have anyquestions aboutyour prescription?¿Necesitarecogerrecetas paraotra persona?¿Tiene preguntaspara elfarmacéuticosobre su receta?¿Tiene preguntassobre su receta?nay-say-see-tahray-koh-hairray-say-tahs pa-rahoh-trah pair-so-nahtee-ay-naypray-goon-tahs pa-rahale far-ma-say-oo-tee-kohso-bray sueray-say-tahtee-ay-naypray-goon-tahsso-bray sueray-say-tahAl Recoger la RecetaPicking-up the PrescriptionEnglish Spanish PronunciationDo you haveany otherquestions?Please call ifyou haveany otherquestions orconcernsabout yourprescription.¿Tiene máspreguntas?Favor dellamarnos sitenga otraspreguntas opreocupacionessobre su receta.tee-ay-nay mahsprey-goon-tahsfah-bore dayyah-mar-nohs seetain-gah oh-trahspray-goon-tahs ohpray-oh-coo-pah-see-oh-naceso-bray sue ray-say-tah

Page 12An Introduction to Pharmacy Spanish© 2010 Pharmaceutical Education Consultants, Inc. unless otherwise noted. All rights reserved.Reproduction in whole or in part without permission is prohibited.Al Recoger la RecetaPicking-up the PrescriptionEnglish Spanish PronunciationOur privacypolicy isprovided for youon the back ofthis prescriptionlabel receipt.Please sign hereto indicate thatyou havereceived it.Nuestrapolítica deconfidenciali-dadestá al otro ladode este recibo dela etiqueta de lareceta.Favor de firmaraquí parademostrar que larecibió.noo-ace-trahpo-lee-tee-kah daycone-fee-dain-see-ah-lee-dodace-tah all oh-trohla-doe day ace-tayray-see-bo day laay-tee-kay-tah day laray-say-tahfah-bore day fear-marrah-key pa-rahday-moe-strar kayla ray-see-bee-ohAl Recoger la RecetaPicking-up the PrescriptionEnglish Spanish PronunciationPlease sign hereto indicate thatyou had (did nothave) questionsfor thePharmacist.Favor de firmaraquí para indicarque (no) tuvopreguntaspara elfarmacéutico.fah-bore day fear-marr ahkeypa-raheen-dee-car kay (no)too-boe pray-goon-tahs parahalefar-ma-say-oo-tee-kohThis course is in an interactive format on our website with videos andbackground music. You will be given a link at the end of the webinar to watchthe interactive version. The content of this course was taken from our 12-hourACPE-approved “Pharmacy Spanish” course. www.handsonspanish.com/FreeCEAl Recoger la RecetaPicking-up the PrescriptionEnglish Spanish PronunciationDid you findeverything youwere looking for?Your total isThank-you forchoosing ourpharmacy.Have a nice day.¿Encontró todobien?Cuesta $$ entotal.Gracias porelegir nuestrafarmacia.Qué tenga unbuen día.ain-cone-troh toe-doebee-aink’wace-tah $$ aintoe-tallgrah-see-ahs pouray-lay-hear noo-ay-strahfar-ma-see-ahkay tain-gah oon b’waynedee-ah¡Practiquemos! / Let’s Practice!Indicate whether each phrase would be used when apatient drops-off a prescription (D) or when the patientpicks-up (P) a prescription.1. ______ Gracias por elegir nuestra farmacia.2. ______ Cuesta $$ en total.3. ______ ¿Puede usted volver mañana?4. ______ ¡ Su receta está lista !5. ______ Qué tenga un buen día.6. ______ ¿Cuándo quiere recoger su receta?7. ______ Favor de firmar aquí para indicar que (no)tuvo preguntas para el farmacéutico.

Page 13An Introduction to Pharmacy Spanish© 2010 Pharmaceutical Education Consultants, Inc. unless otherwise noted. All rights reserved.Reproduction in whole or in part without permission is prohibited.¡Practiquemos! / Let’s Practice! - AnswersHow did you do?1. __P____ Gracias por elegir nuestra farmacia.2. __P____ Cuesta $$ en total.3. __D____ ¿Puede usted volver mañana?4. __P____ ¡ Su receta está lista !5. __P____ Qué tenga un buen día.6. __D____ ¿Cuándo quiere recoger su receta?7. __P____ Favor de firmar aquí para indicar que (no)tuvo preguntas para el farmacéutico.Sample Dialogues► In this exercise, you will be prompted for the Pharmacist’sresponses to the patient’s questions and statements. Thisis an oral exercise that pulls together the information fromthis lesson and gives you real-life scenarios for practice.This course is in an interactive format on our website with videos andbackground music. You will be given a link at the end of the webinar to watchthe interactive version. The content of this course was taken from our 12-hourACPE-approved “Pharmacy Spanish” course. www.handsonspanish.com/FreeCETo Obtain the Following Free Resourcesgo to www.handsonspanish.com/FreeCENotes► Link to watch "Introduction to Pharmacy Spanish" again.► Video Series:The Seven Most Common Spanish Pronunciation ErrorsMade by English Speakers► PDF download of the Pharmacy Spanish “Behind theCounter Spanish Cheat Sheet” of common Spanishpharmacy words, their English meanings and an easypronunciation guide► mp3 of the audio for the cheat sheet