to download dcs plus catalogue in

Business critical 

end-to-end solutions

Business critical 

end-to-end solutions

Contents 

www.dcsplus.net 

A DECADE OF PASSION 4 

WHAT WE OFFER 6 

FLEXIBLE SOLUTIONS FOR YOUR BUSINESS NEEDS 6 

ONLINE SOLUTIONS 7 

MANAGEMENT FOR TRAVEL AGENCIES 9 

RESERVATIONS AND SALES 10 

TOUR OPERATOR SOFTWARE 11 

INVENTORY AND DISTRIBUTION 12 

STATIC AND DYNAMIC PACKAGING 13 

MULTIPLE POINTS OF SALE 14 

SALES FLEXIBILITY 16 

CORPORATE TRAVEL 18 

RELIABLE SERVICES 19 

CONSULTANCY 20 

OPERATIONAL AUDIT 22 

CUSTOMIZATIONS 23 

TRAININGS 24 

COURSES 25 

PRODUCTS’ STRENGTHS, KEY FEATURES AND FUNCTIONALITIES 26 

TRAVEL INTRANET APPLICATION - TINA 26 

TRAVEL BOOKING SYSTEM - TBS 30 

ADVANCED INVENTORY AND DISTRIBUTION APPLICATION - AIDA 34 

PRODUCTS INTERACTION 37 

AMADEUS SELECT PARTNER 39 

1

10 years of passion 

and success stories 


When I think back to what we have built in these 10 years it serves that need. We do not create software products just for 

comes to mind a tale of passion, motivation, opportunities and the sake of creating software products; it worth doing 

great efforts. We were young and inexperienced, but our something that you praise and you believe in. 

dreams had no limits. Nobody can own the world, but at that 

time, that seemed so achievable to us... In fact, that belief In 2012, dcs plus will continue to focus on quality and build on 

offered us so much diligence and courage that we took on its reputation of reliable partner, customer oriented. Also, we 

challenges and rose to them with an unbelievable enthusiasm. want to expand our presence in new markets. As part of this 

expansion strategy, we already opened a new office in one of 

Those 10 years preserve memories and values to which I am the world’s fastest growing economies - South Africa - and we 

profoundly attached including excellence, devotion and the are seeking for new partners who share our vision and who 

desire to make a difference. will contribute to our growth and evolution. 

Nothing was considered too difficult or impossible. Every time We know that our people, processes and technologies will 

we found the best solutions for the challenges we faced and result in quality services regardless of where we operate. We 

always tried to exceed expectations. are confident that, despite of the economic environment, we 

will continue to grow together with our customers and 

... from small to business critical 

partners. 

Over these 10 years, dcs plus has evolved from a small group Thanks to the commitment, efforts and unwavering 

of computer science graduates – just beginning to discover the perseverance of every single person in dcs plus team we have 

industry – to an important and reliable travel software gained the trust and respect of the major players in the 

provider that operates in 15 markets , with hundreds of travel industry. 

agencies and thousands of users benefiting of its products and 

with not even a single customer lost . The first 10 years had been an exciting period for dcs plus, 

and the next to come seem to be at least equally so. 

We still do things ‘the dcs plus way’: with passion, boldness, 

creativity and collaboration. And we are committed to 

everything that relates to responsibility, reliability and 

professionalism. Our philosophy drives us to search and 

understand a need and then provide the solution that best 

Cristian Dinca, 

General Director and Founder of dcs plus 

3

A decade of passion 

Passion 

One might think that software and software engineers 

have nothing to do with passion. One might also think that 

the Corporate World is all about figures, profit, hard 

negotiations and long hours inside meetings and inside the 

office. One might even think that what we do every day is 

to take a huge amount of data, apply some complex 

mathematical functions and create algorithms. 

We, here at dcs plus believe that one might also be wrong 

in making these assumptions. We state this very clearly 

because we know a different story. We know a story about 

passion, a story with long nights of hard work that seemed 

to be only minutes. We know a story full of challenges and 

successes from overcoming them. We know a story that 

seems to have no limits. 

We talk about a story full of passion because this is how 

we came into existence back in 2002 when the company 

was founded by its current owner inside the University 

Campus. We know it was passion because everything that 

was done back then by a small group of computer science 

graduates was done with the desire to make a difference; 

to stand out from the day to day stories and challenge 

everything and everyone. 

Courage 

We talk about courage in our story because with every 

little success we had more and more courage to be bolder 

and explore more…and challenge more and more people 

and mentalities. 

Experience 

With the passing of the years, part of the passion turned 

into experience. Part of the disappointments transformed 

into new challenges to overcome and so, in 2004 we have 

started to work on the ERP system TINA. Back then, it was 

hard to decide if we should embrace the new emerging 

web technology or use the well proven client-server 

architecture. We took the chance and developed 

everything in web based technologies. In December 2005 

we have officially launched the product inside the 

Romanian market. We put all our dreams and hopes, all 

our disappointments and passion, all our courage in this. 

We gave everything that we could to create a product 

which will be new from every single point of view 

(technology used, customer care, business model 

customization, consultancy services, implementation 

model). It was great. In 6 months time, most of the top 

4 www.dcsplus.net

travel agencies inside the Romanian market were using 

TINA. 6 months later we were signing an exclusive 

distribution agreement together with Amadeus IT Group 

which became the sole distributor of TINA across the CESE 

region as early as 2007. This story is still to be written as, 

since then, we are deploying TINA in more and more 

markets every year. 

Professionalism 

If you think that the passion died together with the 

successful launch of TINA you are wrong because after we 

climb the first wall there were many more to climb. This is 

why, in parallel, we have developed two more products 

TBS and AIDA in order to cover other areas of the travel 

industry. 


Expertise 

During all these years, dcs plus team acquired experience, 

know-how and business expertise, managing to create a 

completely range of fully optimized and scalable solutions, 

being able to cover any scenario that might appear in the 

activity of a travel agency. Understanding very well the 

industry and knowing different types of business models, 

dcs plus can offer reliable advice and consultancy, also 

being able to recommend the solutions and practices that 

best fit each client needs. The support, guidance and 

follow up offered by dcs plus team are meant to bring 

added value to those who want to improve and grow. 

Today, we are as passionate about what we are doing as 

we were in day one. We still dream to change everything 

and we challenge ourselves on a daily basis. And if one 

might assume that we had a lot of fun doing it, one would 

finally be correct. 

15 markets 

hundreds of travel agencies 

having thousands of users 

first full web-based travel ERP 

more than 5 billion EUR in 

transactions made 

through our solutions 

no transaction fees charged 

Passion drives performance 

At dcs plus, we view the changes in 

the industry and markets as 

remarkable opportunities to grow. 

We truly believe that our dedicated 

and passionate team can take you to 

the next level in this complex and 

fast changing environment. 

5

What we offer 

Flexible solutions for your business needs 

10 years of experience in the travel industry allowed dcs For the travel agency, TINA allows: 

plus team to develop a complete range of software • to automate processes 

solutions designed to cover all the necessities of a travel • to increase business efficiency 

agency, regardless of size, business model or market. • to control the business by implementing the strategy 

directly inside the application 

Either you are: • to report all the information using different types of 

• Travel Management Company reports 

• Business Travel Agency • to change the business strategy on the go etc. 

• Leisure Travel Agency 

• Online Travel Agency TBS - advanced travel booking system with XML/API/ 

• Single-site Travel Agency webservice GDS connection. TBS allows reservations for 

• Travel Search Company any type of travel service: 

• Flight 

or you need: • Hotel 

• Online solutions • Car 

• Management for travel agencies • Insurance 

• Reservations and sales • Cruise 

• Tour operator software • Package etc 

• Inventory and distribution . 

• Static and dynamic packaging AIDA - designed for tour operators and travel package 

• Multiple points of sale retailers, AIDA allows inventory and stock management 

• Sales flexibility for travel services such as: 

• Corporate travel etc. 

• Accommodation 

...you can find in our complete range of end-to-end • Transportation 

solutions the answer to your individual necessities. • Additional services 

• Travel packages etc. 

Currently, dcs plus is handling 3 major products: 

TINA - the ERP of choice for the travel industry across 11 

markets – enables decision makers to have an enterprisewide 

view of the information they need. 


Online solutions 

Online business has been the fastest growing sector during 

the last decade and it continues to grow today, because of Also, for maximum flexibility in distributing products from 

the major cost reductions, customers’ affiliations and your own inventory, webservices were built. The travel 

accessibility. agencies which use our Inventory and Distribution 

Application (AIDA) can design a custom made front 

Consolidating the online selling channels is a major step office selling interface through those webservices, and sell 

forward for any travel agency. With the right and their own travel packages online. TBS also benefits from 

affordable instruments, this process can be completed fast webservices - allowing the desired level of customization 

enough to catch-up with the other competitors which have for front office selling interface. 

already made their move. 

Our online travel solutions - AIDA and TBS are 

designed for the online environment, using emerging 

technologies. Using a web based core platform means that 

our products provide advantages like accesibility and 

scalability, low cost implementation and maintenance, low 

cost TCO. 

Besides the possibility of selling through a reseller network 

or through corporate accounts, our Travel Booking 

System (TBS) allows online sales - the travel agency can 

sell its services on a catchy site. The online visitor has 

direct access to search throughout a large services 

database, book, select the payment option, get the 

voucher/ticket and enjoy the trip. Everything is very simple 

for the visitor, with as little effort as possible on the travel 

agency side. 

The online booking interface can be opened in any website 

in whitelabel, whether travel oriented or not. This allows 

the TBS client to increase the number of visitors, opening 

the online sales platform to high rated websites. 


In the online market - which is such a complex and 

fast moving environment - the success of a travel 

agency consists in the possibility of standing out 

through a differentiated and strong web presence. 

Alexandru Bararu - Director Distribution 

Solutions Department at dcs plus 

TBS 

AIDA 

Webservice / 

Whitelabel 

Webservice / 

Whitelabel 

7


Management for travel agencies 


ERP System for travel agencies 

ERP (Enterprise Resource Planning) is a software By using TINA, travel agencies can benefit from: 

architecture that facilitates the flow of information between 

the different functions within an enterprise. Similarly, ERP • a higher level of optimization for all business processes 

facilitates information sharing across organizational units • a more accurate and increased visibility over these 

and geographical locations. It enables decision-makers to processes 

have an enterprise-wide view of the information they need • a higher level of control over the activities that take 

in a timely, reliable and consistent fashion. place inside the travel agency 

dcs plus has created a travel management software named With these advantages, together with the possibility to 

TINA, which is an ERP application developed especially for estimate and forecast using powerful reporting tools inside 

the travel industry. Currently being deployed in hundreds the application, managers are able to better organize, 

of travel agencies across 11 markets, TINA is more than plan, control and make qualified decisions aimed to 

suited for any kind of travel agency which needs a robust increase the overall business. 

and efficient system. More than a piece of software, TINA 

includes know how gathered in more than 8 years and 

covers virtually any process inside a travel agency. 

Eternally fresh due to the permanent updates that take 

place periodically and add around 1000 new features every 

year, TINA includes features like: 

• Complete management of clients and suppliers 

• Management of requests and sales through every 

possible channel 

• Generation and management of travel and fiscal 

documents 

• Powerful reporting tools 

• Connection to 3rd party software via web service 

'It is more than 4 years since we have implemented TINA as a mid 

office application in order to increase our efficiency. The 

implementation period was shorter than expected; the professional 

training didn’t take a long time because the interface is very well 

structured and intuitive. The application helps us in maintaining a 

coherent workflow which increases our efficiency. No information is 

ever lost and the reports always reflect the real and up-to-date 

situation of the travel agency. This allows us to quickly manage 

the travel agency as well as the activity of the travel agents. Our 

work is faster and the human errors in respect with the 

preparation of documents are few. TINA was easily adapted to our 

specific needs and to the specific needs of every department (from 

ticketing to financial). Thanks to TINA we have become more 

efficient and for this we thank dcs plus for its constant 

professionalism.' 

Antoniu Iubak, Business Travel and Tourism Marketing 

Manager 

9

Reservations and sales 

TBS 

allows reservations of any type of travel service: 

Flight Hotel Car Insurance Cruise Package 

Technology at work for you 

dcs plus product TBS (Travel Booking System) 

represents an advanced front office system which 

integrates the largest travel suppliers on the market, 

offering services such as air, hotel, cruise, car rental, 

insurance, packages etc. The travel service passes from 

the supplier through the travel agency rules, filters and 

restrictions to the selling platform (resellers, online, 

corporate, website etc.). This booking system offers also 

first level mid-back-office functionalities. 

The reservation system is built on a versatile platform, 

being able to integrate any travel service and supplier. 

Currently, TBS works with the following services and 

suppliers: 

• HOTELS - Expedia, GTA, Kuoni, Miki, Hotelbeds, 

HotelsPro, Go Global, Jumbo, Tourico, Travco, Transhotel, 

JacTravel, Smilo, Special Tours, Eurotours, AcademService, 

AC Tours, ASA. 

• AIR - Amadeus 

• CAR HIRE - Sixt, Hertz, CarTrawler 

• CRUISE - MSC Cruises 

• INSURANCE - Generali, Omniasig 

• PACKAGES - own packages (from AIDA) 

Your preferred content providers can be also integrated in 

TBS. 

Our reservation system focuses on: 

• Content quality 

• Availability 

• Volume management 

• Automation 

• Best price result 

TBS allows sales on multiple selling 

channels at once - resellers, corporate 

accounts, online sales or website sales, 

with credit card payments/ bank 

transfers etc. 

'A platform so flexible that it can 

accommodate any travel service and any 

supplier with fast integration time.' 




Tour operator software 


From inventory management 

and package pricing to online sales 

Because of their complexity and variety of possibilities, the • sell travel packages efficiently 

composed travel offers - packages, tours, charters etc. - • provide high level customer service 

are very hard to handle and manage. • handle complex packaging, both static and dynamic 

• configure capacities, prices, availability, promotions 

Solutions are needed to allow the tour operators to create • use the comprehensive module for price definition 

and update inventories and further distribute their travel • define complex cancellation policies with multiple rules 

services to the resellers and even directly to their clients, • automatically manage the reservations, together with 

in a unitary fashion. dcs plus has developed a tour voids and refunds and issue invoices for the resellers 

operator software named AIDA, that is a software solution • use advanced document templates for vouchers, 

designed for inventory and distribution management, for proformas, travel documents - ensuring flexibility and 

tour operators, resellers and third party front offices as adaptability 

well. • use advanced reporting tools 

• distribute services through their own selling platform or 

By using the specific modules inside AIDA, the travel via webservice 

agency can easily and effectively manage situations such 

as: 

• inventory availability and pricing 

• hotel room and cruise ship cabin allotment and 

guaranteed inventory 

• transportation inventory and seat management 

• transfers 

• local excursions, multi-day tours, etc. 

Functionally reach and easy to use, AIDA allows travel 

agencies to: 

• enjoy the benefits offered by a flexible and modular 

structure 

AIDA 

allows inventory and distribution for services such as: 

Accommodation Transportation Other services Packages 

11

Inventory and distribution 

AIDA - Advanced Inventory and Distribution front offices and online websites. 

Application - successfully comprehends all the features Even if it started from the idea of a complete computer 

needed for travel distributors, for all travel services: travel distribution system and front office, AIDA was 

enriched with mid-office and reporting features in order to 

• Accommodation (hotels, villas, apartments etc.) create a comprehensive solution and gives the tour 

• Transportation (air, bus, car, etc.) operator all the tools needed to fully control the business 

• Other services (meals, transfers, cruises, trips, tickets (automatic invoicing, reservation management, full control 

etc.) over the documents layout generated within the system, 

• Packages (tours, vacations, city breaks, shopping, report templates builder etc.). 

adventure, health etc.) 

This inventory and distribution solution can easily bring our 

customers ahead of their competition. 

As a plus, being developed using the latest technology and 

concepts, it is very flexible and permits fast changes to 

components structure (capacities, pricing, service links and 

restrictions, packages etc.), according to rapid market 

variations trend. 

AIDA targets the tour operating agencies which create 

their own packages (holidays, tours, city breaks, trips etc.) 

as well as resell other services and packages from third 

party tour operators, and require a way to automatically 

manage the availability inventory and prices. The travel 

agency wants to sell all these products (either in travel 

packages or individually), to individuals, companies or 

groups, through resellers, own travel agents, third party 

AIDA is a very flexible platform, allowing fast changes 

to components structure: 

• Capacity 

• Pricing 

• Service links and restrictions 

• Packages 

• Last minute 

• Early booking 


Static and dynamic packaging 


Advanced Inventory and Distribution Application Dynamic packaging 

(AIDA) represents a major breakthrough in technology for 

travel business. The complexity of storing inventories and Dynamic packages - accommodation, transport and other 

dynamically joining and distributing travel services was a services can be chosen in order to build custom packages, 

great challenge to all software solutions. based on the links, rules and restrictions that are set up. 

This way of creating virtual links among the services brings 

Our inventory and distribution solution offers both types of a great flexibility to the tour operator, which can model the 

packaging for travel agencies: dynamic packages on the fly, by adding/removing 

restrictions among services while on sale. The sales 

• Static packaging - services joined statically, under a platform is actually a shopping basket where the client 

fixed, predefined package puts all the services to create his package. 

• Dynamic packaging - links among the services and 

dynamically created packages 

Static packaging 

Fixed components packages can be built based on 

accommodation, transport and other services. They can be 

either: 

• Tour - built starting from the transportation service, such 

a package has multiple destinations with multiple 

accommodation units. Multiple additional services can be 

added to the package, either mandatory or optional. 

• Holiday - built starting from the accommodation service, 

these packages have a single destination, the location of 

the accommodation service. Multiple additional services 

can be added to the package, either mandatory or 

optional. 

Join services statically, under 

fixed, predefined packages or 

dynamically create packages by 

linking different travel services. 

13

Multiple points of sale 

Both AIDA and TBS applications can provide points of sale 

such as: 

• B2B selling platform - allows selling of travel services 

through a network of resellers. The resellers have their 

own interface which allows them to search for services, 

make reservations, extract vouchers and invoices, 

generate reports, based on given credentials 

• B2B for corporate clients - corporate access to self 

booking tool 

• B2C selling platform - online selling platform - off the 

shelf booking engine which easily integrates in any 

website, allowing consumers’ direct access to the website 

for purposes of bookings, sales, information, travel 

documentation etc. 

• B2E channel - access via intranet, for corporate 

employees - a company’s employee can book directly on 

the company’s behalf, for his own, using the OSP (online 

selling platform) opened into the intranet 

• TINA Corporate Extranet – suitable for the access of 

the corporations who want to send order forms for 

agencies to process 


Select between various distribution channels 

the one(s) that best match your business strategy 


15

Sales flexibility 

Webservice - also known as API/ XML interface where AIDA can play the role of the wholesaler. 

In order to ensure maximum flexibility on the client side, Whitelabel 

being able to build custom made front office interface or to 

fully customize integration with a website for online sales, Whitelabel (sales for B2C platform) - the extension of the 

webservices have been developed. Also, webservices online selling platform, which allows any reseller to open 

facilitate integration with content providers and third party online sales. This feature allows the travel agencies to sell 

applications. online via catchy websites. 

Our reservation system, TBS, communicates with each of The online booking interface can be opened in any website 

the suppliers' systems over the network based on in whitelabel, whether travel oriented or not. This allows 

communication protocols (XML files/webservices) the TBS client to increase the number of visitors, opening 

extracting the data from their database, in order to build the online sales platform to high rated websites. 

its own database, later used to serve content to the 

resellers. 

Full webservice for custom made interaction with AIDA 

inventory is also available. Webservices commanding AIDA 

inventory can be used in two ways: 

• Design a custom made front office selling interface - for a 

special demanding reseller or for own agents, or even for 

his own site, the tour operator is free to build his own 

selling interface 

• Integration with 3rd party distribution system. Large 

distributors can be interested in reselling tour operator's 

products. TBS can also be a distribution channel of AIDA - 



17

Corporate travel 

If corporate travel is an important part of your business, • How to easily monitor and implement a Service Level 

surely you have met with at least a couple of the following Agreement with my corporate customers? 

questions: 

One possible answer to all of the above questions (and 

• How to provide access to a corporate customer in order many more) is the Corporate Extranet extension module of 

for him to be able to: TINA. In a nutshell, the Corporate Extranet is a website 

which allows the corporate client to communicate 

• Send requests in an organized and structured efficiently and secured, directly with the ERP system 

way? (TINA). 

• Receive price offers that he can easily confirm 

with one click? 

• See in real time the bookings, booking status, financial 

status (invoices, payments), reports, etc.? 

• Easily check where the employees are traveling in a 

given period of time? 

• Have his travel policy implemented? 

• Have his approval workflow respected? 

• Manage his cost centers and additional cost related 

information? 

• How to differentiate from my competition? 

• How to communicate easily and efficient marketing 

messages as well as warnings about trips? 

• How to expand the corporate business and be able to 

also reach the employees of my customer with leisure 

products in an easy and efficient way? 

Ready to take it one step forward? 

Give your corporate customer a powerful self booking 

tool by using the Corporate extension of TBS. 

Offer your corporate client the possibility to: 

• Input orders in a structured way 

• View their status 

• Get real time information about invoices, payments, 

reports 

• Manage his cost centers and other cost related 

information etc. 


Reliable services 

During the past 10 years 

of solutions design in 

travel business, we 

gathered an extensive 

experience in the field 


A decade of experience 

Besides the complete suite of business critical travel 

software solutions, dcs plus offers an extended service 

portfolio: 

• Consultancy 

• Operational audit 

• Customizations 

• Trainings 

• Courses 

'At dcs plus, expertise translates into professional and 

reliable consultancy'. 



19

Consultancy 

dcs plus has been designing and developing business 

critical travel software solutions since 2002. Major 

travel agencies in 15 markets are using solutions 

provided by dcs plus, such as web based travel ERP, 

inventory and distribution applications, online 

booking sytems, B2B, B2C and B2B2C interfaces. 

We answer the evolving needs of the market: 

• design and development of business critical travel 

applications 

• deployments in 15 markets 

• market assessments and market adaptations 

• ERP system deployment and implementations into some 

of the largest travel agencies in Eastern Europe (hundreds 

of agents) 

• online reservations systems 

• B2C and B2B sales, credit card payment 

• inventory and distribution, dynamic packaging 

• XML communication and integrations 

• travel business and opportunities consultancy 

• applications maintenance 

• callcenter and support 

A decade of experience 



21

Operational audit 

In our vision, power is given by a strong, robust, flexible The Operational Audit is focusing on mapping the 

and efficient piece of software and control is given by the operational processes inside the travel agency, 

way this software is being used. In order to use it identification of weak and strong points, concrete 

correctly, one must first evaluate the current situation and proposals on how to eliminate as many weak points as 

establish a strategy based on which the chosen software possible, on how to increase the number of strong points 

solution will be able to deliver the expected results. and on how to increase the overall efficiency. Good results 

are not possible unless we also take into consideration the 

Evaluation of the current situation and the establishment overall strategy of the travel agency. 

of the strategy means running the process that we call 

Operational Audit. Based on years of experience and 

hundreds of successful implementations, this process is 

partially reproduced each time we implement one of our 

products and it is free of charge. This is due to that fact 

that we value more a successful implementation which 

brings added value to the products as well as to our own 

image. 

By customer request, we can deliver the full product 

(Operational Audit) anytime the customer needs some 

consultancy (beginning of implementation, different 

moments in time when a re-evaluation of existing 

strategies and products is needed, purchasing a new 

company etc.). 

The necessary steps to take in order to complete 

this process are: 

1. Definition of the scope 

2. Allocation of teams 

3. Creation of the Audit Plan 

4. The Operational Audit itself 

5. First set of findings, validation and review of these 

findings together with the travel agency 

6. Final report of findings and action plan to be followed 

7. Follow-up in order to determine if the action plan was 

completed and what are the measurable results of it. 


Custom solutions are 

as individual as your business is 

Customizations 


Products opened for personalization General improvement versus customization policy 

As clients' demands become more sophisticated and Each additional requirement, regardless of its nature 

channeled to market evolution, the necessity of being (functionality modification, layout etc.) is carefully 

flexible and adaptable becomes essential. Meeting analyzed by dcs plus team of consultants together with the 

customers’ needs is the key to growth and profitability, and client. This process classifies the development into 3 major 

sometimes this means adapting our technologies to clients’ categories: 

individual tasks and responsibilities. 

1. general product improvement 

All our products are delivered with standard interfaces and 2. partial product improvement 

standard functionalities and plug-ins. Since all of them are 3. custom development for the client 

business critical software and are deeply integrated into 

the client's company structure, most of our major clients Depending on the category the development fits into, it 

required custom made modifications and personalization in can be scheduled for general product development plan 

order to better adapt the products to their particular and delivered free of charge for all product clients, or it 

business profile. can be specially developed for the client requesting it as 

additional plug-in. 

Solutions adaptable to your business needs 

Customizations and enhancements to software solutions 

are often needed. The customers’ preferences and 

expectations can be met after a careful analysis made by 

our professionals. 

23

Trainings 

Effective and comprehensive 

training sessions 

An approach which combines a well structured and mature 

application with a high level of know-how in using all the 

available features can guarantee benefits for your 

business. Some of these benefits, such as bringing added 

value for the company services and massive cost 

reductions, are more important in our days than in the 

past, due to the reorientation of the business models to 

efficiency instead of growth in volume. 

dcs plus has a high level of experience and a client 

portfolio that provides a maximum visibility on various 

types of travel business models, which allows us to work 

together with new customers to define the best business 

model adapted to the specific requirements of their activity 

and also aligned with the desired strategy. 

The training sessions, which are provided by default 

together with the implementation of the solution or on 

client's request, are adapted to the client’s characteristics 

such as: 

• selling channels (front desk/online sales) 

• targeted clients (business travel for corporations/leisure 

services for individuals) 

• number of users (large agencies with more than 100 

users/small agencies with less than 10 users) 

'A software solution, no matter how good it is, cannot be used at 

its full potential without the proper training beeing provided.' 

Octav Stan - Director 

Inventory Solutions Department at dcs plus 

'[...] the implementation period was shorter than expected; the 

professional training didn’t take a long time because the interface 

is very well structured and intuitive. The application helps us in 

maintaining a coherent workflow which increases our efficiency. 

[...]' 

Antoniu Iubak, Business Travel and Tourism 

Marketing Manager 

'[...] everything functioned very well from the beginning: 

acquisition, training, implementation, further advice and 

consultancy - everything. [...]' 

Gabriel Hritcu, Varbittour 

Owner and CEO 


Courses 


We do not only develop and 

maintain the software, but we 

also provide the services that 

surround it 

Is a well known fact that in our days all the elements of a • being able to effectively adjust the workflow based on 

business (and the travel industry is no exception) are in a 

continuous motion and change, determined by the variety 

market requirements 

of threats and opportunities. In this respect, to have the The major difference between courses and training 

capacity of making fast decisions, to be permanently up to sessions is their managerial orientation, while the training 

date with the industry peaks and nevertheless to have a sessions are focused on the selling and operational 

well prepared team who knows all the business 

mechanisms in depth, can make the difference between 

processes. 

guaranteed success and failure. With an important history of contacts with business profiles 

from different markets, our consultants will be more than 

Travel software courses glad to help your team in obtaining a professional overview 

of the travel industry in its global. Once having this 

Our consultants are sharing their experience by sustaining overview, the best workflow for your business can be 

specific courses always adapted to the specific of the determined and the software solution can be setup 

business. These courses consist of both detailed 

presentations of the administration and reporting tools of 

accordingly and used at full efficiency. 

the technological solutions and our own vision regarding 

business concepts which are essential for travel industry, 

such as: 

We are listening to the industry 

• determining key control points and implementing them in 

specific reports 

• defining advanced corporate profiles 

• applying a unitary workflow able to cover the specific 

elements of a service or activity that the agency is 

providing 

as well as the voice of our 

customers and help them grow 

and develop by adding value to 

their business. 

25

Products’ strengths, key features and functionalities 

Travel IntraNet Application - TINA 

TINA is the ERP of choice for the travel 

industry across 11 markets 

TINA addresses at least the following types of companies: 

• Travel management companies 

• Business travel agencies 

• Leisure travel agencies 

• Online travel agencies 

• Single-site travel agencies 

• Travel search companies 

TINA is: 

• A control tool - task management, customer profiles 

which are applied in an automated manner, sales force 

management module, automated reporting, dashboard 

reporting, calendar functions, automated alerts, credit limit 

management, user traces for the identification of patterns 

inside the daily workflow etc. 

• A reporting tool - Standard reports, customized reports 

built directly by the travel agency, automated report 

generation, several formats available, dashboard and 

interactive reporting, specialized reports for 3rd party 

partners (like consolidators, etc.) 

• A forecasting tool - Combining historical data, realtime 

data, access to the complete database, the powerful 

reporting module and sales force automation with data 

mining and business intelligence algorithms makes TINA 

the most suitable tool for business forecast. 

• hundreds of successful implementations across 

11 markets 

• more than 1000 analyzed business models 

• more than 6000 man - hours of training 

performed for travel agencies 

• more than 10.000 man - hours of business 

processes analysis etc. 

TINA is a very well designed software tool 

which is able to accommodate virtually any 

business model, to increase its efficiency and 

to remodel it in order to achieve the desired 

results. 

'Implementing TINA was probably the best option for having a real 

image of how business is going for both our companies, 

individually and together.[...]’ 

Gabriela Tudor, Owner & Managing Director 

(IATA and non-IATA travel agencies) 


Capabilities import/export mechanism for integration with pure 

accounting software 

• Management of customers - all types (resellers, • 3rd party software connection via web services - 

corporate, individuals), general and fiscal details, the agent is able to launch multiple parallel searches from 

management of offices, customer profile management, TINA into the suppliers systems, receive price quotation, 

statistics, credit limits, deposits, management of create bookings and import all the data inside TINA in 

duplicated accounts, frequent buyer cards management order to use it 

etc. 

• Management of suppliers - general details, fiscal Optional modules 

details, product names, prices from contract, invoicing 

profiles, commission management, CRM data etc. • Corporate Extranet - a website able to communicate 

• Management of request and sales - input of all with TINA via web services in order to extract and display 

requests (no matter the channel), processing the requests different pieces of information from the mid-office 

according to the approved workflows and procedures, application (TINA). 

parallel multiple searches inside 3rd party systems, • Credit Limit Management: Enables the travel agency 

searching inside own inventory etc. to use automatic segmentation in order to setup the credit 

• Management of travel documents - user has the limit for each client inside TINA 

possibility to generate whatever travel document he needs • Supplier price management: Enables the travel 

in a variety of formats (pdf, doc, docx, xls, rtf, html etc.) agency to input prices for hotels that have a direct contract 

• Management of fiscal documents such as: client with the travel agency. Full and ergonomic price definition 

invoices, client payments, supplier invoices, supplier is possible (even fixed periods). The prices can then easily 

payments, settlements between client and supplier be used inside the service offer module. 

invoices. • XML 3rd party import interface - Role: to allow the 

• Documents template manager (DTM) - allows the import of 3rd party reservation content inside TINA. 

user to completely customize the look and feel of the • Payment imports functionality - Role: to allow the 

documents generated by TINA as well as to exchange the integration of financial content from accounting 

output format. applications as well as from electronic invoice formats. 

• Management of reports templates - the user can • MICE extension: a specially designed module that 

define by himself or with the help of the customer care allows the travel agency which offers packages for 

department the report templates needed. Meetings, Incentives, Conventions and Exhibitions, to 

• Exporting and importing to and from accounting manage the entire production and sales process inside 

software - TINA includes in its default configuration an TINA. 


27

TINA Lite 

TINA Lite is a smaller version of TINA, which is designed to cost less and to offer the 

exact functionalities needed by a small travel agency. 

Optional modules available for TINA Lite 

1. Clients profiles: allows the travel agency to manage 

corporate and individual client profiles (as Service fee and 

Discount, Invoicing options, Key Account Managers, 

Contracts etc.) 

2. Supplier profiles: allows the travel agency to manage 

the supplier profiles related items 

3. Automated settlement: allows the travel agency to 

perform automated settlements between the clients and 

supplier invoices 

4. Export features: allows for financial information to be 

exported for processing to a 3rd party accounting 

application 

5. Report templates management: allows the travel 

agency to define its own templates for reports 

6. Frequent buyer cards management: allows the 

travel agency to manage frequent buyer cards for the 

individual passengers. 

All the optional features of TINA (full version) are available 

to be added to a TINA Lite version. 

In simple words: if you do not need the full set of 

features of TINA and want to make a smart 

investment in an ERP solution, implement TINA Lite. 

As you grow in size and product portfolio, TINA Lite 

is growing with you because it offers the possibility 

to purchase additional modules until it reaches the 

full potential of a TINA full version. 

'[...] I discovered with great satisfaction the TINA Lite (the small 

sister of TINA). The product is a great tool for small and medium 

offices which do not really need the IATA add-on, it looks and it 

works the same like TINA, it even has the reporting module plus 

the possibility of customizing the reports, and it is less expensive 

then the “bigger” sister.' 

Ionut Macovei, Liberty International Managing Director 



TINA Lite can become, in time, 

a full version of TINA. 

29

Travel Booking System - TBS 

TBS represents an advanced online booking system • B2E - Business to employee 

enriched with mid-back office features that integrates the • Webservice - full webservice for custom made 

largest travel providers on the market. interaction with TBS core engine 

Services provided: 

Flexible payment modes for resellers 

• Air tickets 

• Hotels • Credit - the reseller can book within the credit limit 

• Car rental without payment 

• Cruise • Prepayment - the reseller can book, but if the 

• Insurance reservation is not paid and confirmed, it is auto canceled 

• Vacation packages before entering the penalty period 

• Mixed - a combination of the above situations 

Separated modular distribution channels and selling 

platforms 

• B2B 

• B2C 

• Resellers 

• Interface for internal sales 

• Whitelabel on their website 

• Corporate 

• Interface for their account 

• Interface for their extranet/intranet 

• Your website 

• Online booking engine 

• Other partners websites 

• Whitelabel for online booking 

NO TRANSACTION FEES paid to dcs plus 

As part of dcs plus philosophy, we do not 

interfere in our customers’ business 

strategy by charging them for the 

reservations made in our systems. 



31

• Developed using the latest technologies available in application, from the communication with the wholesalers 

web development, being continuously improved by dcs to booking operations 

plus team • Reporting tools - definitions of reporting templates and 

• Optimized to work with many wholesalers by using extraction of comprehensive reports, depending on the 

parallel processes and multitasking, ensuring high- selected source 

speed operation • Export to any mid-back office 

• Search results are unique. The system matches the 

elements replicated into multiple wholesalers (countries, Complex pricing schemas 

cities, hotels) by joining them into a single element 

• Intuitive and highly usable interface, user friendly • Mark-up and commission - TBS automatically 

• Automated management manages all pricing components, starting from the supplier 

• Automatically manages the reservations, keeps price. It adds mark-up (travel agency fee) and commission 

track of voids and refunds (reseller fee) 

• Auto cancels the reservations that are about to • Promotions - the travel agency can define its own 

enter cancellation fee limit, according to settings promotions and rules of applicability. The promotion has a 

• Automatically issues invoices for certain validity period and a set of simple or combined filters for 

reservations appliance 

• Digital maps - TBS uses digital maps to place different • Sales targets - the travel agency can define complex 

points of interest sales targets for the resellers, with different commission 

• Search by point of interest for incentive per different thresholds. 

• Content quality management - adjust the quality of 

static data stored on the local database (descriptions, 

details, images, facilities etc.) 

• Multiple views of the results 

• Search by multiple types of rooms at once 

• Documents template manager - allows design of 

different layouts for documents (vouchers, proforma 

invoices, invoices, annexes etc.) 

• E-mail alerts and warnings - configuration of different 

warnings to be sent by email (ex. communication errors) 

• Operations logs - TBS saves comprehensive logs which 

include each operation and message inside the 

‘A platform so flexible that it can accommodate any travel service 

and any supplier with fast integration time.’ 

Alexandru Bararu - Director 

Distribution Solutions Department at dcs plus 


Partners 


TBS is built on a versatile platform, being able to adapt 

any travel service and supplier. Currently, TBS works with 

the following suppliers: 

TBS has been designed with a flexible and 

modular structure, with user access per module 

and an easy to use plug-in system. Functionalities 

and modules are able to be plugged or unplugged 

as per client request, in order to obtain a tailor 

made online travel solution that perfectly fits 

the travel agency needs and budget. 

'After one and a half years in operation I can definitely say that 

TBS is the right online booking system for Amsalem Israel as well 

as for ABT worldwide branches. 

TBS is one of those user friendly software, it's like dcs plus thought 

of almost every feature when they developed the system [...]' 

Tzafrir Ben-Avinoam, Amsalem FIT Managing Director 

33

Advanced Inventory and 

Distribution Application - AIDA 

AIDA is a solution for inventory and distribution, ideal Travel service types and (static) properties 

for tour operators. 

AIDA successfully comprehends all the features great 

• Accommodation 

• Allowed passenger types 

travel distributors have for all sorts of services: • Available room and facilities 

• Permitted occupancies 

• Accommodation (hotels, villas, apartments etc.) • Transportation 

• Transportation (air, bus, car, transfers etc.) • Departures and itinerary 

• Other services (meals, transfers, cruises, trips, tickets • Vehicles maximum capacities 

etc.) • Other (secondary) - meal, transfer, car rental, cruise, 

• Packages (tours, vacations etc.) theatre, tour etc. 

Very flexible platform, allowing fast changes 

to components structure: 

• Capacities 

• Pricing 

• Service links and restrictions 

• Packages 

• Last minute 

• Early booking etc. 

AIDA supports different distribution channels: 

• Own selling platform 

• Webservice - allowing the desired types of 

configurations for front office selling interface or 

integration with 3rd party distribution channels 

Inventory 

• Define capacities and availability in each day of the 

month, for all months which overlap the service lifespan 

• Use general rules to define large intervals, treat 

exceptions at day level 

• Day level inventory breakdown for each room type 

or transportation segment/ subitinerary 

• Intuitive and highly usable interface 

• Browse among the calendar and select each 

component at day level 

• Manage check-ins and stay lengths 


Manage accommodation services in different 

ways 

• Bulk (management per all rooms & all features - ex: 20 

rooms) 

• Detailed (management per room type - ex: 10 single, 

10 double) 

• Extra detailed (management per room feature - ex: 

single - 5 sea view, 5 mountain view, double - 3 garden 

view, 7 sea view) 

Comprehensive module for price definition 

All price components can be defined individually: 

• Supplier price 

• Tour operator commission 

• Reseller commission 

• Taxes 


The reseller’s commission and tour operator’s commission 

permit multi-layered schemas, with different values, for 

different activation intervals. This empowers the tour 

operator to easily switch between promotional and high 

season schemas, better motivating the reseller to buy his 

services (ex. offer early booking, last minute etc.). 

Cancellation policies 

The tour operator can define cancellation policies for each 

of its services or packages. 

The penalty can be defined as: 

• Percentage of service value 

• Fixed amount 

• Number of nights 

Multiple rules can be added to a single cancellation policy 

35

Static packages 

• Tours - built around a transportation service - 

multiple destinations with multiple accommodation units 

• Holidays - built around the accommodation service 

- single destination, the location of the accommodation 

service 

Multiple additional services can be added to the package, 

either mandatory or optional (ex. meals, trips, concert 

tickets etc.). 

Dynamic packages 

Each travel service is added into the shopping basket. 

The client chooses accommodation, transport and other 

services and builds his own custom package, based on the 

links, rules and restrictions the tour operator sets up. 

A few more features... 

• Flexible payment mode for resellers 

• Documents template manager (DTM) 

• E-mail alerts and warnings 

• Advanced reporting tools 

• Operations logs 

• Webservice 

• Mid-back-office export 

• Multi-language content and interface 

• AIDA can be integrated with 3rd party reservation 

system, etc. 

TBS can represent a distribution channel for 

AIDA - AIDA can play the role of the 

wholesaler in TBS 

NO TRANSACTION FEES 

paid to dcs plus 


Products interaction 

You can manage your travel stocks in AIDA, sell the wholesalers services or your own through TBS to end users or reseller 

network and manage the mid-back office activity in TINA. 


Advanced Inventory and Distribution Application 

37

Currently the solutions developed by dcs plus are being 

distributed inside the following markets: Bulgaria, Cyprus, 

Estonia, France, Hungary, Israel, Latvia, Lithuania, 

Romania, Russia, Serbia and Montenegro, Turkey and 

Ukraine. 

TINA, TBS and AIDA are designed with a flexible and 

modular structure, with user access per module and an 

easy to use plug-in system. 

All the products designed and developed by dcs plus are 

web based, fact that offers major advantages such as: 

• Accessibility and scalability 

• Low cost implementation and maintenance 

Maintenance and support program 

Being business critical software solutions, TINA, TBS and 

AIDA are fully maintained by dcs plus team, to ensure that 

the client uses the systems at full capacity at all times. 

dcs plus also offers helpdesk, call center support, trainings 

and courses to its customers. 

Periodical updates and general products improvements 

All the products developed by dcs plus are continuously 

evolving; they are updated several times a year, with 

improved functionalities, additional features, etc. These 

functionalities are in the benefit of the applications and 

represent advantages for all the customers. 

'After one and a half years in operation I can definitely say that 

TBS is the right online booking system for Amsalem Israel as well 

as for ABT worldwide branches. 

TBS is one of those user friendly software, it's like dcs plus thought 

of almost every feature when they developed the system. 

By the end of 2009, we had to take a tough decision to replace our 

previous B2B. From all the systems analyzed at that time, we 

found TBS the right software to lead us to a greater future. dcs 

plus team proved us that TBS is exactly what we are looking for. 

With the great support as well as persistence of Mr. Alexandru 

Bararu, the 1st phase implementation process took us only 3 

months time; during that time we passed several challenges to 

adopt the system to Amsalem needs. dcs plus team was always 

there for us, creative, professional, willing to listen as well to 

support. 

Phase 2 implementation is already behind us, the system is up and 

running producing more than expected. 

Naturally, we decided to implement AIDA, to increase our service 

portfolio. Beginning of 2011 we will adopt AIDA to manage our 

own inventory. 

Further on, we are testing TINA to be our future ERP system. 

I would like to thank you Mr. Cristian Dinca, dcs plus GM and your 

great team, especially Mr. Alexandru Bararu, who is there for me 

at any time of the day, Mr. Ionut Cioflan who always finds the right 

development solutions, Mr. Andrei Raileanu - ERP Solutions 

Department Director and the rest of the team.' 

Tzafrir Ben-Avinoam, Amsalem FIT Managing Director 


Amadeus Select Partner 


dcs plus is a part of Amadeus Partner Network, 

as Select Partner 

As strategic partners, Amadeus and dcs plus can 

generate opportunities to enter new markets with 

combined offerings, helping the travel industry players 

improve their overall operations/ business by providing the 

best solutions that respond to their needs. 

dcs plus and Amadeus have joined together in a 

partnership back in 2006. Our common goal was to offer 

better solutions to travel companies inside the Romanian 

market. In time our partnership has been extended to all 

our products and to the entire CESE (Central, Eastern and 

Southern Europe). Putting good products together with the 

experience and brand awareness of the leading GDS inside 

the region, translated so far in the deployment of TINA in 

the following markets: Bulgaria, Estonia, Hungary, Latvia, 

Lithuania, Romania, Russia, Serbia, Turkey and Ukraine. 

This partnership has passed the test of time and has 

offered added value and benefits to both parties. Amadeus 

IT Group has increased its portfolio of products with 3 very 

good solutions and dcs has managed to offer to its clients 

in all the above mentioned markets a strong local presence 

which is able to handle sales, implementation and first 

level of support at an excellent quality level. 

Amadeus Partner Network is the only programme to 

connect the most innovative travel IT solution providers 

with more than 90,000 travel agency points-of-sale that 

rely on Amadeus for their everyday business. dcs plus is a 

Select Partner member of Amadeus Partner Network in the 

following markets: 

• Bosnia and Herzegovina • Malta 

• Bulgaria • Poland 

• Croatia • Romania 

• Czech Republic • Russia 

• Estonia • Serbia and Montenegro 

• Greece • Slovakia 

• Hungary • Turkey 

• Latvia • Ukraine 

• Lithuania 

Select Partner members are recognized for the value they 

bring to the business of many Amadeus customers. Our 

registered solutions TBS, TINA and AIDA enhance 

Amadeus’ offer to travel agencies and provide superior 

functionality and/or preferred commercial conditions when 

used on Amadeus’ distribution system. 

39

Please feel free to contact dcs plus in order to get 

more details about our products and services. 

Address: No. 215 Mihai Bravu Road, 5th floor, district 2, 

030316, Bucharest, Romania. 

Telephone numbers: 

+40 (0) 21 302 31 32 

+40 (0) 21 302 31 33 

+40 (0) 21 302 31 34 

(Monday to Friday, 9:00 - 18:00 GMT+2) 

Email: office@dcsplus.net 

Webiste: www. dcsplus.net 

© 2012 dcs plus. All rights reserved. 

dcs plus is a registered trademark in the European Union. 


www. dcsplus.net

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