MANUAL - Sonera

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MANUAL - Sonera

MANUALPayment terminal Verifone VX520


MANUALPayment terminal Verifone VX520


TABLE OF CONTENTS:1. GETTING STARTED1.1 Important...................................................................................... 41.2 Terminal structure.......................................................................... 51.3 Connecting the cables................................................................... 61.3.1 Connecting the power cord................................................... 61.3.2 Connecting the Ethernet cable.............................................. 71.4 Battery.......................................................................................... 81.5 SIM card....................................................................................... 91.6 Changing the paper roll.................................................................101.7 Using the menus...........................................................................101.8 How to enter characters................................................................ 111.9 How to switch the terminal on and off............................................. 111.10 How to test the connection.......................................................... 112. SETTINGS2.1 Terminal settings..........................................................................122.2 How to print parameters................................................................122.3 Batch time....................................................................................122.4 Cashier number............................................................................132.5 How to change the time and date...................................................132.6 How to enter IP addresses.............................................................132.7 Power options..............................................................................132.8 Sounds........................................................................................133. DOWNLOADS3.1 How to download the software ......................................................143.2 How to download parameters........................................................144. DAILY USE4.1 Transactions.................................................................................154.1.1 Chip card transactions.........................................................154.1.2 Swipe card transactions.......................................................164.1.3 Contactless card transactions..............................................174.1.4 Void ...................................................................................184.1.5 External void.......................................................................184.1.6 Manual entry of card number...............................................194.1.7 Receipt copy......................................................................194.1.8 Return................................................................................204.1.9 Cashback...........................................................................214.2 Online transactions.......................................................................214.2.1 General information on online transactions............................214.2.2 Online queue......................................................................22


4.3 Reports and bank connection .......................................................224.3.1 Batch report .......................................................................224.3.2 Monthly report....................................................................234.3.3 Bank connection.................................................................234.3.4 Blacklist.............................................................................244.3.5 Report explanations............................................................254.3.6 Issue report........................................................................264.3.7 Issue acknowledgement......................................................274.4 Authorization notifications....................................................... 28-295. SPECIAL VERSIONS5.1 Cash receipt.................................................................................305.2 Cash withdrawal...........................................................................305.3 Extra / Tip.....................................................................................315.4 VAT..............................................................................................315.5 Mandatory authorization...............................................................325.6 Preauthorization...........................................................................325.7 Invoice.........................................................................................325.8 Multi-cashier................................................................................336. OTHER VERSIONS6.1 Shared use by multiple companies.................................................347. TROUBLESHOOTING7.1 Messages on the screen...............................................................357.2 Messages on the receipt...............................................................367.3 Other errors.................................................................................367.4 Maintenance................................................................................378. TECHNICAL DETAILS....................................................................... 389. USEFUL CONTACT INFORMATION.................................................... 399.1 How to return the payment terminal................................................39


1. GETTING STARTED1.1 Important!PLEASE NOTE: If the user fails to adhere to these instructions andthe terminal is damaged, it will void the warranty!••Protect the power cord and the modem. If they are damaged, they must not beused.••The terminal is neither waterproof nor dustproof. It is intended for indoor use only.••The warranty on the terminal expires, if the terminal has been exposed to rain ordust.••Do not use the terminal near water or in moist conditions.••Do not use the terminal in temperatures below zero.••Do not insert any foreign objects into the slots or connection ports of the terminal.This might seriously damage the terminal.••If the terminal is damaged, please contact maintenance. Never try to fix theterminal yourself.••Only use appropriate paper in the terminal to avoid paper jams and damage to theprinter.• Low-quality paper may cause paper jams or generate harmful paper dust.••The terminal must not be plugged in the same power outlet as devices with notransformer or devices with a transformer generating too high a voltage.• Never use thinner, trichloroethylene, or ketone-based solvents for cleaning theterminal. These substances may deteriorate the terminal’s plastic or rubber parts.• Never spray cleaners or other solutions directly onto the screen or keypad.Instead, use a cleaning cloth or the like.• Always switch off the terminal before removing the battery.• Do not remove the power cord when a payment transaction is being processed,since this might prevent the transaction from being saved in the device memory.••The Li-ion battery of the terminal is hazardous waste. Do not dispose of the batterywith combustible waste. The battery must be taken to a hazardous wastecollection point or sent to the manufacturer for appropriate disposal.4


1. GETTING STARTED1.2 OverviewTHERMAL PRINTERPRINTER DOORLATCHSERRATEDMETAL STRIPSWIPE READERDISPLAYF1 - F4ALPHAPURPLE 1 - 4KEY PADCANCEL KEYENTER KEYCLEAR KEYCHIP CARD READER5


1. GETTING STARTED1.3 Connecting the cablesTo connect the cables, remove the cover at the bottom of the terminal.1.3.1 Connecting the power cordBAConnect the power cord to the indicated slot at the bottom of the terminal. Connectthe Power cord to the transformer and put the plug in a socket.6


1. GETTING STARTED1.3.2 Connecting the Ethernet cableConnect the Ethernet cable to the ETH port at the bottom of the terminal. Connect theother end of the cable either to a broadband modem or a broadband plug.ETHRS232 ETH7


1. GETTING STARTED1.4 BatteryTo insert the battery, put it in position and press down until it snaps into place.During normal use, the battery should be recharged whenever the charge is 1% orlower. When the payment terminal is connected to a power supply, it automaticallystarts to recharge the battery. The LED light next to the display blinks orange whenthe battery is being recharged. The light turns green when the battery is full. Whenthe battery is nearly empty, the light is red. You can always keep the payment terminalconnected to a power supply, as this has no effect on battery life. Ideally, let thepayment terminal recharge at night. This way, the battery is full when the working daybegins, and automatic batch transmission can be performed at night.8


1. GETTING STARTED1.5 SIM cardThe VX520 payment terminal uses a GRPS connection in the Sonera mobile networkfor data transfer.The SIM card in the device is ready for use.PLEASE NOTE: If you suspect or have noticed there is somethingwrong with the SIM card, please contact Sonera CustomerService.A B CThe SIM card slot is located under the battery. Insert the SIM card chip down andfolded corner down.9


1. GETTING STARTED1.6 How to replace the paper roll1. Pull the release latch upwards to unlock the cover of the paper compartment.2. Open the cover.3. Remove the old paper roll from the paper compartment.4. Place a new paper roll into the compartment. Make sure that the paper feeds fromthe underside of the roll towards the serrated metal strip of the terminal.5. Insert the edge of the paper into the tear bar slot and close the paper compartmentcover.6. You will see the text:••PAPER INSERTED PLEASE PRESS ENTER. Press Enter.1.7 How to navigate the menus10To navigate through the menus, use the PURPLE1 and PURPLE2 keys. To confirmyour selections, press Enter. To go back to the previous menu, press Cancel. To returnto the start view, press Cancel repeatedly. In the menus, press keys F1 to F4 to make aselection.


1. GETTING STARTED1.8 How enter charactersTo navigate through the menus, use the PURPLE1 and PURPLE2 keys. To confirmyour selections, press Enter. To go back to the previous menu, press Cancel.To return to the start view, press Cancel repeatedly. In the menus, press keys F1 to F4to make a selection.1 = Q Z . 2 = A B C 3 = D E F4 = G H I 5 = J K L 6 = M N O7 = P R S 8 = T U V 9 = W X Y* = , ‘ “ 0 = - space + # = ! : ; @ = & / \ % $ _1.9 How to switch the terminal on and offTo switch on the terminal press Enter and hold it down for about 5 seconds or connectthe power cord to the terminal device. To switch off the terminal, press Cancel andhold it down for about 5 seconds.PLEASE NOTE: The terminal will not switch off it the power cord isconnected.1.10 How to test the connection1. If the terminal status is ENTER AMOUNT, press PURPLE1 and then Enter.2. Next, select F2 SEND BATCH.3. The text CONNECTING will appear on the screen.••If the connection is successfully set up, the word CONNECTED appears onthe screen.••A bar and the text RECEIVING are displayed on the screen.••The bar turns gradually black as the batch sending progresses.••The payment terminal retrieves the payment terminal data, AID and BINtables, EMV keys and blacklist.The terminal is now ready for use.You can also test the connection when the terminal is switching on.If the blacklist is not downloaded to the terminal, the following text will be displayed onthe screen: BLACKLIST MISSING. UPDATE THE BLACKLIST?Select Enter. The payment terminal retrieves the payment terminal data, AID and BINtables, EMV keys and blacklist.PLEASE NOTE: If the connection does Not work, see section 7TROUBLESHOOTING for further instructions.11


2. SETTINGS2.1 Terminal settingsSome of the settings are explained further below. The section concerned is specifiedin brackets.1. To access the Settings menu, press PURPLE4, Enter and F4 SETTINGS.2. Select the EDIT menu on the Settings screen.BATCH TIME (2.3)CASHIER NUMBER (2.4)TCP/IP PARAMETERS (2.6)LANGUAGEEXTRA (5.4)CASH RECEIPT (5.1)POWER OPTIONS (2.7)AUTH. MANDATORY (5.6)TIME SETTINGS (2.5)VAT (5.4)PREAUTHORIZATION (5.7)MULTICASHIER VER (5.9)SOUND (2.8)ONLINE BATCH (4.2)TCS QUEUE LIMITS (4.3)Automatic transmission time of the terminalCashier number of the payment terminalDHCP/ FIXED IPThe language of the terminal (Finnish/Swedish/English)Settings of the Extra (Tip) functionYES / NOPowersave settings of the payment terminalYES / NOTime and dateYES / NOYES / NOYES / NOON/OFFON/OFF/CONDITIONALMaximum sum/number of transactions2.2. How to print parameters1. Press PURPLE4 and Enter.2. Select PRINT PARAMETERS F2 and PARAMETERS F2.••The terminal prints a list of parameters with the settings of the terminal.Save the printed list for later use.2.3 Batch time••The payment terminal establishes a connection to the bank automatically if the batchtransmission time has been specified in the settings and the payment terminal is on atthat time.••We recommend that the batch time be after the closing time of your business.Avoid setting the batch time on the hour.1. Press PURPLE4, Enter and select SETTINGS F4.2. Select the transmission time.3. Enter a desired batch time with four digits. Example: 0315.If you do not wish to use the automatic sending time, set it to be at 9999.The batch must then be sent manually.12


2. SETTINGS2.4 Cashier numberIf you have more than one payment terminal, it is important to distinguish between thedifferent terminals based on their cashier number. If a terminal has a cashier number,the number is printed on each receipt for payment transaction. This information canbe useful if clarification is needed on a particular case.1. Press PURPLE4, Enter and select SETTINGS F4.2. Go to CASHIER NUMBER in the menu.3. Enter the desired cashier number with three digits. For example, 001, 002, etc.2.5 How to change the time and date1. Press PURPLE4, Enter and select SETTINGS F4.2. Select TIME SETTINGS in the menu.3. Select ADJUST CLOCK.4. Select the item you want to change and change it.5. Accept by pressing Enter.2.6 How to enter IP addressesIf the network to which the terminal is connected uses fixed IP addresses,the addresses must be specified in the terminal settings.1. Press PURPLE4, Enter and select SETTINGS.2. Go to TCP/IP PARAMETERS.3. Choose FIXED IP.IP ADDRESS = The IP address used by the terminalGATEWAY = the gateway usedSUBNET MASK = the subnet mask used2.7 Power options1. Press PURPLE4, Enter and select SETTINGS.2. Go to POWER OPTIONS in the menu.SHUT-DOWN TIMER = Time after which the terminal is switched off, indicated inseconds (for example, 180 = 3 min). The payment terminal does not switch off if it isbeing recharged. Further, the payment terminal does not switch off, if a screensaver isin use. If you want to turn off the sleep mode, type 0.ONLINE STATUS = The minimum battery charge enabling the terminal to function,indicated as a percentage (for example, 20).2.8 SoundsTo adjust the button sounds, select PURPLE4, Enter and SETTINGS.Select SOUND. You may turn the key sounds either on or off.13


3. DOWNLOADS3.1 How to download the softwarePLEASE NOTE: When downloading software, you should keepthe terminal in one place and recharge it at the same time. Forexample, do not download software in a moving car, as this mightabort the download process. Before downloading, send thetransactions from the terminal to the bank by selecting PURPLE1and SEND BATCH. After downloading the software, you also haveto download the parameters to the terminal. See section 3.2 forinstructions.1. Select Settings and Enter.2. Select APPLICATION DOWNLOAD.3. Select APP + PARAMS / ONLY APPLICATION.The terminal will now download the software. A bar will appear on the screen thatgradually turns black as the download progresses.3.2 How to download parameters1. Select Settings and Enter.2. Select DOWNLOAD.3. Select FROM LOADPOINT.4. Select PHONE.The payment terminal will now download the parameters. A bar will appear on thescreen that gradually turns black as the download progresses. The terminal will printthe text “SUCCESSFUL PARAMETERS DOWNLOAD” on the receipt.PLEASE NOTE: After the parameters have been downloaded, youmust set up a connection to the bank with the terminal.Press PURPLE1 and select SEND BATCH.14


4. DAILY USE4.1 HOW TO MAKE TRANSACTIONS4.1.1 Chip transactions1. ENTER AMOUNT: Enter the amount in euros, including cents, and press Enter.2. INSERT/SWIPE OR PRESENT CARD: Insert the card in the chip card reader slot,the chip facing up.3. CREDIT/DEBIT: The customer selects the payment method.4. ENTER PIN AND PRESS ENTER: The customer enters the PIN code and pressesEnter.••The terminal prints out the seller’s receipt and prompts whether the customerreceipt will be printed. Press Enter, if you want to print the customer’sreceipt. Otherwise, press Cancel.••If the transaction has been confirmed with a PIN code, the customer neednot sign the receipt.5. The payment terminal prompts you to check the customer’s identity, if the rules ofthe card product so require.6. Press Enter and check the customer’s identity. On the receipt, write the last fourdigits of the customer’s identity number and indicate how you checked theidentity.7. REMOVE CARD: Remove the card from the reader.PLEASE NOTE: To skip the PIN code, press Enter. In this case,the seller always takes full responsibility for the transaction.Make sure the card is in the reader slot during the entiretransaction, or the operation will be aborted.15


4. DAILY USE4.1.2 Swipe card transactions1. ENTER AMOUNT: Enter the amount in euros, including cents, and press Enter.2. INSERT/SWIPE OR PRESENT CARD: Swipe the card through the reader.3. CREDIT/DEBIT: Select the payment method.••The terminal prints out the seller’s receipt and prompts whether thecustomer receipt will be printed. Press Enter, if you want to print thecustomer’s receipt. Otherwise, press Cancel.••The payment terminal prompts you to check the customer’s identity, if therules of the card product so require.4. Press Enter and check the customer’s identity. On the receipt, write the last fourdigits of the customer’s identity number and indicate how you checked theidentity.PLEASE NOTE: If the PIN code step is skipped, the merchant isliable for the transaction.16


4. DAILY USE4.1.3 Contactless card transactions1. ENTER AMOUNT: Enter the amount in euros, including cents, and press Enter.2. INSERT/SWIPE OR PRESENT CARD: The customer places the card by the displayof the payment terminal.3. CREDIT/DEBIT: The customer selects the payment method.••The terminal prints out the seller’s receipt and prompts whether thecustomer receipt will be printed. Press Enter, if you want to print thecustomer’s receipt. Otherwise, press Cancel.••The payment terminal prompts you to check the customer’s identity, if therules of the card product so require.4. Press Enter and check the customer’s identity. On the receipt, write the last fourdigits of the customer’s identity number and indicate how you checked theidentity.PLEASE NOTE: Contactless cards have a time limit set by theprovider of the card for contactless functions. When the limit ismet, the payment terminal automatically asks the customer toinsert the card into the chip reader. The chip is used for thetransaction then instead.17


4. DAILY USE4.1.4 VoidNOTE! A void can only be done to a transaction that is still in theterminals memory.1. Press MENU F1 and select VOID.2. ENTER RECEIPT NUMBER: The terminal shows the number of the latest receipt asdefault. Press Enter to accept it, or enter anotherreceipt number and press Enter.3. PLEASE INSERT CARD / READ SCANNING LINE: Insert the card in the reader orswipe the card.••The terminal displays the text CANCELLATION APPROVED, prints out the seller’sreceipt and prompts whether the customer receipt will be printed. PressEnter, if you want to print the customer’s receipt. Otherwise, press Cancel.4. TRANSACTION NOT FOUND: The receipt number you entered is wrong or thetransaction has already been transmitted to the bank.4.1.5 External voidPLEASE NOTE: An external void cannot be performed without thecard with which the transaction was made.An external void can also concern a transaction that was performed on anotherpayment terminal of the same company.1. Press MENU F1 and select EXTERNAL VOID.2. ENTER RECEIPT NUMBER: Enter the receipt number of the transaction to becancelled. You will find it on the receipt under REC.NUM.3. SERIAL NUMBER: Enter the serial number of the terminal device that was used forcarrying out the transaction in question. The serial number canbe found next to the bar code at the back of the device, under S/N.4. TRANSACTION TIME HHMM? Type the time of the transaction (hours:minutes).This is found on the receipt under TIME.5. PLEASE INSERT CARD: Insert the card that the transaction was made with.••The terminal connects and voids the transaction, after which the terminal displaysthe message CANCELLATION APPROVED.••The terminal prints out the seller’s receipt and prompts whether the customerreceipt will be printed. Press Enter, if you want to print the customer’s receipt.Otherwise, press Cancel.18


4. DAILY USE4.1.6 Manual entry of card number1. Select MENU F1 and choose MANUAL ENTRY F32. CARD NUMBER: Type the card number and press Enter3. EXPIRY DATE: Type the card’s expiry date and press Enter4. DEBIT / CREDIT: Valitse maksutapa.5. AMOUNT: Enter the amount in euros, including cents, and press Enter.6. AMOUNT: Enter the amount in euros, including cents, and press Enter.7. DIAL? YES/NO: If you want the terminal to verify the transaction, select YES.NOT ALLOWED: The number of the card in question cannot be entered manually.PLEASE NOTE: Manually entered transactions must always beverified. If you bypass the authorization, the terminal will ask youto enter an authorization code.Call the authorization centre, type in the number they give you, and press Enter.You can also bypass this procedure by entering 9999. In this case, the responsibilitylies with your company.The terminal prints out the seller’s receipt and prompts whether the customerreceipt will be printed.Press Enter, if you want to print the customer’s receipt. Otherwise, press Cancel.The payment terminal prompts you to check the customer’s identity, if the rulesof the card product so require. Press Enter and check the customer’s identity.On the receipt, write the last four digits of the customer’s identity number andindicate how you checked the identity.4.1.7 Receipt copy1. Press MENU F1 and select RECEIPT COPY.2. ENTER RECEIPT NUMBER: The terminal shows the number of the latest receipt asdefault. Press Enter to accept it, or enter anotherreceipt number and press Enter.3. The terminal prints a copy of the receipt.19


4. DAILY USE4.1.8 ReturnYou can make a return at any time. If you need to undo a transaction made on thesame day, use the VOID function (4.1.4) instead.1. Press MENU F1 and select RETURN.2. ENTER AMOUNT: Enter the amount in euros, including cents, and press Enter.3. PLEASE INSERT OR SWIPE CARD: Insert the card in the reader or swipe the card.4. CREDIT/DEBIT: Select the payment method.••The terminal prints out the seller’s receipt and prompts whether thecustomer receipt will be printed. Press Enter, if you want to print the customer’sreceipt. Otherwise, press Cancel.••If the transaction has been confirmed with a PIN code, the customer neednot sign the receipt.••The payment terminal prompts you to check the customer’s identity, if therules of the card product so require.••Press Enter, check the customer’s identity, write the last four digits of thecustomer’s personal identity number on the receipt and indicate his/heridentity card type.••Return without a card: Press the * button when the terminal asks to insertthe card. The terminal will now ask for the card number and expiry date.••The terminal will inform NOT ALLOWED if the card does not allow manualentry.PLEASE NOTE: The RETURN function is NOT available for debitcard transactions.20


4. DAILY USE4.1.9 CashbackCashback refers to transactions where you withdraw money simultaneously as you payfor purchases.1. Press MENU F1 and select Cashback.2. Purchase amount: Enter the total amount of the purchases. Press Enter.3. Cashback amount: Enter the cashback amount. Press Enter.4. Insert the card. The customer inserts a chip card into the reader.5. Enter PIN: The customer enters a PIN code and presses Enter.••The payment terminal verifies the transactions and prints out the receipts.••Check the customer’s identity.••Both receipts must be signed by the customer and the salesperson.••Cashback transactions are indicated on a separate line in the paymentterminal’s batch report, with the cashback amount on a line of its own.••The purchase amount is included in either debit or credit purchases,depending on the method of payment.PLEASE NOTE: A cashback transaction is allowed only inconnection with purchases, and it must be made with achip card and confirmed with a PIN. The transaction mustalways be verified.4.2 ONLINE TRANSACTIONS4.2.1 General information on online transactions1. Press LILA4. Type the daily password and press Enter.2. Choose EDIT F4, scroll down with LILA2 and select ONLINE BATCH F4.3. Choose ON F2.••Online batch is a function which sends information on each payment transaction tothe real-time database of the Point reporting service. This is to prevent the loss ofinformation from the payment terminal. In connection with the next manual or automatictransaction transmission the transactions stored in the database changestatus in the Point reporting service and will be automatically sent to the recipient.••The option CONDITIONAL for online batches is available for terminal devices usingGPRS. If an offline transaction is made (the card is not verified), the terminal willnot make an online transmission of the transaction. When a verified transaction iscarried out, the terminal makes an online transmission of the transaction and alsosends any transactions that have been queued.21


4. DAILY USE4.2.2 Online batchOnline batch settings enable you to choose the maximum sum and number of transactionsin the terminal memory. After the maximum is reached, the terminal transmitsthe transactions forward. From the settings found in the TCS queue limits menu, youcan determine when the terminal sends transactions that are in queue from itsmemory as an online batch to Point reporting.NOTE! If you wish to edit these settings, please contact Sonera’scustomer service• TCS QUEUE AMOUNT = The maximum sum of the transactions in queue. Afterthis amount is reached, the terminal will send all of the transactions in queue (e.g.2,000 euros).• TCS QUEUE COUNT = The maximum number of the transactions in queue. Afterthis number is reached, the terminal will send all of the transactions in queue (e.g.20).The largest possible sum is 5 000,00 €. The largest possible number is 40.4.3 REPORTS AND BANK CONNECTION4.3.1 Batch report1. Press PURPLE1 and Enter.2. Choose PRINT BATCH.The terminal prints a report on the day’s transactions, classified by card type.Please note that the terminal automatically clears this report after the transactionshave successfully been sent to the bank..22


4. DAILY USE4.3.2 Monthly reportThe monthly report can also be used for example as a shift report. The terminal keepsadding transactions to the report until it is reset.How to print a monthly report:1. Press PURPLE1 and Enter.2. Select MONTHLY REPORT.3. Select MONTHLY REPORT again.••The payment terminal prints a report itemized by card.How to reset the monthly report:1. Press PURPLE1 and Enter.2. Select MONTHLY REPORT.3. Select RESET REPORT.••The terminal resets the report.4.3.3 Bank connectionThe terminal will automatically establish a connection to the bank, provided that a timeof dispatch has been specified in its settings The connection to the bank can also beestablished manually, if the automatical connection fails.PLEASE NOTE: An automatic bank connection can only beestablished if the payment terminal is on.1. Press PURPLE1 and Enter.2. Select SEND BATCH.••The terminal prints a batch report and sets up a connection to theTCS service.••The terminal sends the batch and retrieves the AID and BIN tables,EMV keys, and the blacklist.••If the batch has been transmitted successfully, the following text is printedon the report: BATCH SENDING OK.••This text will not be printed, however, if no transactions have been carriedout with the payment terminal..23


4. DAILY USE4.3.4 BlacklistThe terminal will update the blacklist automatically via the bank connection.The blacklist can also be updated manually, if it is not on the terminal.1. Press PURPLE4 and Enter.2. Select DOWNLOAD PARAMETERS.3. Select EMV PARAMETERS.4. Select BLACKLIST and FULL or UPDATE.FULL = the payment terminal retrieves the entire blacklist base.UPDATE = the payment terminal updates the blacklist base.The terminal sets up a connection to the bank and updates the blacklist.The number of blacklisted items will be printed on the receipt.24


4. DAILY USE4.3.5 Report explanationsPayment transactions are listed on the batch report by card type. After the list,a summary of all payment transactions is shown:• SENT TO TCS: The total sum and amount of transactions that are sent toPoint reporting as online transactions.• NOT SENT TO TCS: The total sum and amount of transactions that have notbeen sent to Point reporting as online transactions.• TOTAL: The total sum and number of transactions.• BATCH SENDING OK: Tells you that the transmission has been successful.• ISSUE REPORT: Any problems in sending batches from the Point reportingservice to the bank and other recipients.• AID TABLE, BIN TABLE and EMV KEYS: The terminal updates the newinformation if the bank has updated the new tables or keys.• BLACKLIST: This is the number of cards on the blacklist.25


4. DAILY USE4.3.6 Issue reportThe payment terminal sends the transactions to Point’s reporting service. The serviceforwards the transactions in batches to banks or card companies. If there is a problemin the batch transmission, this will be indicated in a problem report. In order that papercould be saved, problem reports always contain a maximum of 20 batches with problems.Below is a list of the problem types occurring in problem reports, and of the actionsthat need to be taken to remedy the problems. The problem report is displayed on thepayment terminal until the problems have been acknowledged or the batches reprocessed.The transaction recipient here refers to the bank or card company to whichthe transactions are sent from Point’s reporting service. When a batch has beenacknowledged, it cannot be re-sent under any circumstances. Batch acknowledgementis always the entrepreneur’s responsibility.• PENDING = The batch is waiting to be sent to the recipient.Action = Not needed. The batch will be sent automatically.• OLD TRANSACTIONS = The payment terminal has sent transactions that areolder than 20 days.Action = The batch can be sent by Point. Contact Point’s customer service. If thetransactions have already been re-processed in some other way, the batch can beacknowledged from the service or the payment terminal.• SENT TO BANK FAILED = The sending of the batch to the recipient has failed.Action = Contact the recipient and check why the transmission has failed. If thebatch needs to be re-sent, it will be done by Point. Please contact Point’s customerservice. If the batch has been processed by the bank, it can be acknowledgedfrom the service or payment terminal.• NOT SENT, CONTAINS DUPLICATES = The batch has not been sent, as itcontains duplicate transactions.Action = Contact your bank and check the duplicates included in the batch. If thebatch needs to be re-sent to the bank, it will be done by Point. Please contactPoint’s customer service. If the batch has been processed in some other way, itcan be acknowledged from the service or payment terminal.• SENT TO BANK, REPORT OVERDUE = The batch has been sent to the recipient,but no response has been received yet.Action = Contact the recipient and check that the transmission has succeeded.Acknowledge the batches from the service or payment terminal.26


4. DAILY USE• ALL REJECTED = The response states that the batch has been declined.Action = Contact the recipient and check why part of the batch has been declined.If the batch needs to be re-sent to the bank, it will be done by Point. Pleasecontact Point’s customer service. If the batch has been processed in some otherway, it can be acknowledged from the service or payment terminal.• PARTLY REJECTED = The response indicates that some of the transactionsincluded in the batch have been declined.Action = Contact the recipient and check why part of the batch has beendeclined. When the recipient has processed the batch, it can be acknowledgedfrom the service or payment terminal.• NON-MATCHING PAYMENT = The payment amount does not match the bankstatement.Action = Contact your bank and acknowledge the batch from the service orpayment terminal.• PAYMENT OVERDUE = The payment to the bank account has been delayed.Action = Contact your bank and acknowledge the batch from the service orpayment terminal.4.3.7 Acknowledging an issue1. Press PURPLE1 and Enter.2. Select ISSUE REPORT3. Select ACKNOWLEDGE ISSUE.4. ISSUE ID: Enter the 4-digit number you find in front of the problem in the problemreportand press Enter.The payment terminal contacts the service, acknowledges the problem from theservice and displays the message ISSUE ACKNOWLEDGED.If the acknowledgement fails, the message COULD NOT ACKNOWLEDGE ISSUE isdisplayed on the screen.PLEASE NOTE: It is the seller’s responsibility to monitor themonetary transactions and to remedy potential problems. Whena batch has been acknowledged, it can no longer be forwardedbut will be removed from Point’s service. Batches for which noremittance has been received must not be acknowledged fromthe payment terminal. They can be re-sent by Point.27


4. DAILY USE4.4 AUTHORIZATION CODESIf a transaction is rejected by the authorization centre, a code indicating the reason of rejectionis printed on the receipt. Transactions are declined on the basis of notifications given bythe bank or credit card company.000-099 are codes of acceptance000 Accepted001 Check ID002 Accepted for partial amount003 Accepted (VIP))005 Accepted, account type defined by the card donora006 Accepted for partial amount, account type defined by card donor007 Accepted, chip update100-199 Declined, card removal, no need to confiscate the card100 Declined101 Card is no longer valid102 Suspected card counterfeit103 Cashier, call recipient104 Limited card105 Cashier, call recipient’s security department106 Allowed number of PIN attempts exceeded107 Cashier, call the card donor108 Cashier, check the card donor’s special terms and conditions, verify manually109 Wrong payment recipient identifier110 Wrong amount111 Wrong card number112 PIN code required113 Commission not accepted114 Account type not found115 Required action not supported116 Not enough funds117 Wrong PIN118 Unknown card119 Transaction not allowed for card holder120 Transaction not allowed for payment terminal121 Exceeds withdrawal limit122 Security violation123 Exceeds time limit for withdrawals (too often)124 Violation of law125 Card not yet valid126 Wrong PIN block127 Wrong PIN length128 PIN key synchronization error129 Suspected fraud28


4. DAILY USE200-299 Declined, confiscate card200 Declined201 Card expired202 Suspected card counterfeit203 Cashier, contact payment recipient204 Limited card205 Cashier, call recipient’s security department206 Allowed number of PIN code attempts exceeded207 Special situation208 Lost card209 Stolen card210 Suspected fraud300 Successful306 Unsuccessful307 Unsuccessful, form error400 Transaction declined. Cancellation of authorization accepted. Try again.900-999 Authorization not successful, system error902 False transaction903 Do the transaction again904 Form error, try again905 Unable to route the transaction to the recipient906 Temporary service break in card donor’s systems907 Unable to connect to the card donor908 Unable to route the message909 System error910 Unable to connect to the card donor911 Unable to connect to the card donor912 Card donor unavailable913 Dual transaction sending914 Original transaction cannot be traced915 Control error, card donor’s systems temporarily unavailable916 MAC error917 MAC synchronization error918 Data transmission keys unavailable919 Decryption key synchronization error920 Security program error, try again921 Security program error, no transaction922 Unknown message number923 Transaction is being processed930 Payment terminal error, wrong date1Z30Y10Y31Z1Unable to connect to authorization centre, try againOffline accepted, no authorizationOffline accepted, authorization failedOffline rejected29


5. SPECIAL VERSIONS5.1 Cash receiptThe cash receipt function is used when the customer pays in cash and you want tomake a receipt with the payment terminal. Cash transactions are also included in thebatch report.To activate the cash receipt, go to the Settings menu (2.1).How to make a cash receipt:1. Press MENU F1.2. Select CASH RECEIPT.3. Select INVOICE.4. ENTER AMOUNT: Enter the amount in euros, including cents, and press Enter.5. ALV %: Enter the VAT rate and press Enter.••The terminal prints out the seller’s receipt and prompts whether thecustomer receipt will be printed. Press Enter, if you want to print thecustomer’s receipt. Otherwise, press Cancel.How to void a cash receipt sale:1. Press MENU F1.2. Select CASH RECEIPT.3. Select VOID INVOICE.4. ENTER AMOUNT: Enter the amount in euros, including cents, and press Enter.5. ALV %: Enter the VAT rate and press Enter.••The terminal prints out the seller’s receipt and prompts whether thecustomer receipt will be printed. Press Enter, if you want to print thecustomer’s receipt. Otherwise, press Cancel.5.2 Cash withdrawalThe cash withdrawal function can be used when the customer wants to withdraw cashfrom the cash register. In such a case, you make a transaction and give the customercash from the cash register. The seller receives a 50 cent compensation for the transaction.Thus if the customer wants to have €10.00 in cash, you enter a €10.50 transactionand give the customer €10.00 in cash.PLEASE NOTE: Cash can only be withdrawn with a debit card.An agreement with the bank is required for carrying out cashwithdrawals.301. Press MENU F1.2. Select CASH WITHDRAW.3. ENTER AMOUNT: Enter the amount in euros, including cents, and press Enter.4. PLEASE INSERT OR SWIPE CARD: Insert the card in the reader or swipe the card.5. CREDIT/DEBIT: Select Bank.6. ENTER PIN AND PRESS ENTER: If the card is a chip card, the customer enters thePIN code and presses Enter.••The terminal prints out the seller’s receipt and prompts whether thecustomer receipt will be printed.••Press Enter, if you want to print the customer’s receipt. Otherwise, pressCancel.


5. SPECIAL VERSIONS••The payment terminal prompts you to check the customer’s identity, if therules of the card product so require.7. Press Enter and check the customer’s identity. On the receipt, write the last fourdigits of the customer’s identity number and indicate how you checked theidentity.5.3 Extra / TipThe Extra function can be used for example in restaurants, if you want to give thecustomer an opportunity to tip the waiter.To activate the Extra function, go to the Settings menu (2.1).Options:NO = Extra function not activatedONLY BEFORE = The extra amount is given during the transaction.ONLY AFTER = A line labelled Extra is printed on the receipt, and the extra amountis entered separately in the terminal.BEFORE AND AFTER = The terminal will ask for Extra during the transaction, andan Extra row is also printed on the receipt.PLEASE NOTE: If the customer pays with a chip card, Extra canonly be given during the transaction.How to enter Extra into the terminal separately:The customer has written an amount at the Extra line on the receipt. The amount mustbe entered into the terminal separately during the same day.1. Press MENU F1.2. Select EXTRA AMOUNT.3. ENTER RECEIPT NUMBER: The terminal shows the number of the latest receipt asdefault. Press Enter to accept it, or enter another receipt number and press Enter.4. EXTRA: Enter the amount and press Enter.••The terminal prints out the seller’s receipt and prompts whether the customerreceipt will be printed. Press Enter, if you want to print the customer’sreceipt. Otherwise, press Cancel.5.4 VATWhen you are entering a transaction, the payment terminal prompts you for VAT.Enter the appropriate VAT rate. The terminal then calculates the VAT for the receipt.The VAT function is activated in the Settings menu (2.1).31


5. SPECIAL VERSIONS5.5 Mandatory authorizationIf mandatory authorization has been activated, the terminal verifies all transactionsautomatically irrespective of the amount or card type.Mandatory authorization is activated in the Settings menu (2.1).5.6 PreauthorizationPreauthorization allows for example car rental agencies and hotels to check theoperation of the card.Preauthorization is activated in the Settings menu (2.1).1. Press MENU F1.2. Select PREAUTHORIZATION.3. PLEASE INSERT OR SWIPE CARD: Insert the card in the reader or swipe the card.4. CREDIT/DEBIT: Select Debit.5. ENTER AMOUNT: The payment terminal suggests EUR 1. Press Enter.6. ENTER PIN AND PRESS ENTER: If the card is a chip card, the customer enters thePIN code and presses Enter.••The terminal contacts the authorization centre, makes a cover reservation,and cancels it.5.7 InvoiceThe invoice function works in the same way as the cash receipt (5.1). The only differenceis that the text Invoice is printed on the receipt. Invoice:How to make an invoice:1. Press MENU F1.2. Select INVOICE.3. ENTER AMOUNT: Enter the amount in euros, including cents, and press Enter.••The terminal prints out the seller’s receipt and prompts whether thecustomer receipt will be printed. Press Enter, if you want to print thecustomer’s receipt. Otherwise, press Cancel.How to void an invoice:1. Press MENU F1.2. Select INVOICE.3. Select VOID INVOICE.4. ENTER AMOUNT: Enter the amount in euros, including cents, and press Enter.••The terminal prints out the seller’s receipt and prompts whether thecustomer receipt will be printed. Press Enter, if you want to print thecustomer’s receipt. Otherwise, press Cancel.32


5. SPECIAL VERSIONS5.8 MulticashierThe multicashier can be used for example in restaurants when it is necessary todistinguish between sales by different waiters.••When multicashier is being used, the payment terminal prompts you for for acashier number when you are entering a transaction. Enter a number between1 and 99.••The cashier number is printed on the receipt.Multicashier can be activated in the Settings menu (2.1).33


6. OTHER VERSIONS6.1 Shared use by multiple companiesThe payment terminal service is also available for shared use by multiple companies.In this version, one and the same payment terminal is used by multiple users, and themoney is directed to different accounts.HOW TO PRINT A LIST OF USERS:1. Press PURPLE4.2. Select PRINT.3. Select USERS.The payment terminal prints a list of the payment terminal users. The list shows theiruser numbers, receipt texts, and member shop numbers.HOW TO MAKE A PAYMENT TRANSACTION:1. ENTER AMOUNT: Enter the amount in euros, including cents, and press Enter.2. USER: Enter the user number and press Enter.3. PLEASE INSERT OR SWIPE CARD: The customer feeds the card in the chip readeror the salesperson reads the magnetic stripe.4. CREDIT/DEBIT: The customer selects the payment method.5. ENTER PIN AND PRESS ENTER: The customer enters the PIN code and pressesEnter.••If the transaction has been confirmed with a PIN code, the customer neednot sign the receipt. The payment terminal prints the receipts. One receiptis for the seller, the other is for the customer.••The payment terminal prompts you to check the customer’s identity, if therules of the card product so require.6. Press Enter and check the customer’s identity. On the receipt, write the last fourdigits of the customer’s identity number and indicate how you checked theidentity.7. REMOVE CARD: Remove the card from the reader. Make sure the card remains inthe reader slot during the entire transaction, or the operation will be aborted.Reports:Reports are printed in the same way as in the basic version, except that a batch reportis printed separately for each user.PLEASE NOTE: No monthly report is available in the version forshared use by multiple companies.34


7. TROUBLESHOOTING7.1 Messages on the displayNO SIM CARDERROR NO BATTERYBLACKLIST MISSINGUSE MAG CARDUSE CHIPPIN LOCKEDAPPLICATION LOCKEDThere is no SIM card in the terminal. See SIM instructionsin 1.6.Check that the battery is firmly locked in its place.The terminal cannot connect or print receipts withoutthe battery.A blacklist is missing from the terminal. For instructionson how to download the blacklist, see section4.3.4.The terminal cannot read the chip. Use the magneticstripe reader.The card has an EMV chip. Use the chip card reader.The PIN code of the card has been locked. Tounlock the PIN, contact the card donor or insert thecard into an ATM and enter the PIN code.The application on the card is locked. The card holdermust contact the card issuer.JÄSENLIIKENUMERO PUUTTUU The card is not included in the card selection andcannot thus be used for paying. Alternatively, no AIDand BIN tables can be found in the payment terminal.Contact the bank from the payment terminal(see instructions in 4.4.3).SERVICE NOT ALLOWED FORTHIS CARD PRODUCTNOT ALLOWEDWRONG CARDTRANS NOT FOUNDMAX LIMIT EXCEEDEDWRONG PINDOWNLOAD NEEDEDTAMPERING DETECTEDThe card is not found in the selection of cards andcannot thus be used for paying.The card type does not permit the desired paymenttransaction. For example, a transaction cannot becarried out with Visa Electron.Check that the card in the reader is the correct cardfor the transaction in question.The transaction is not in the memory of the terminal,check the transaction receipt number.The amount of the transaction exceeds the maximumlimit of the card used.The customer has entered the wrong PIN.The program can no longer be found on the paymentterminal. Please contact Point CustomerService.The terminal has suffered a knock or a power surgewhich has caused it to go into security lock mode.Please contact Sonera’s Corporate CustomerService.35


7. TROUBLESHOOTING7.2 Messages on the receiptCONNECTION ERROR = Unable to connect. See section 6.3 for instructions.BATCH SENDING ERROR = Unable to connect. See section 6.3 for instructions.CHECK THE CONNECTIONS AND TRY AGAIN = The terminal is unable to connect.See section 6.3 for instructions.PYYTÄMÄÄNNE AINEISTOA EI OLE = (printed under MAKSUPÄÄTEPALAUTE). Thebank has no ready-processed data for the terminal. This is the normal situation after aweekend or holiday.TAPAHTUMATIEDOSTO PUUTTUU = (printed under MAKSUPÄÄTEPALAUTE). Thebank has no ready-processed data for the terminal. This is the normal situation after aweekend or holiday.ERROR FILE NOT EXISTENT = (printed under MAKSUPÄÄTEPALAUTE). The bank hasno ready-processed data for the terminal. This is the normal situation after a weekendor holiday.OTA YHTEYS NEUVONTAAN = (printed under MAKSUPÄÄTEPALAUTE). The informationrequests are different on the payment terminal and in the bank. Contact thebank’s information desk.7.3 Other errorsCONNECTION PROBLEM = The connection might have a problem. Switch the terminaloff and on again, and then try to establish a new connection. Make sure the SIMcard is properly in place.TERMINAL DOES NOT READ CARDS = The reader may be jammed. Switch the terminaloff and on and try again. The reader may also be dusty. Clean the reader and tryagain.TERMINAL SCREEN IS UNLIT = Switch on the terminal by keeping Enter presseddown. If the battery is empty, recharge the terminal.36


7. TROUBLESHOOTING7.4 MaintenancePLEASE NOTE: Never try to repair the terminal by yourself –always send it to a repair shop. If you suspect or know that theterminal is broken or damaged, contact Sonera’s technicalcorporate customer service.If Sonera’s technical corporate customer service asks you to send the device to arepair shop, do as follows:1. Pack the terminal so that it is well protected during the transport.2. Enclose a note explaining what the suspected fault is and whether there are anpayment transactions in the terminal’s memory, and also give your contact details.3. You need not send any cables with the terminal unless you want them to bechecked as well.4. Send the terminal to the repair shop by mail. The postage is paid by the senderSonera Payment Terminal equipment is maintained by Point Transaction SystemsOy.Repair shop address:Point Transaction Systems Oy / HuoltoVanha Nurmijärventie 62 D01670 Vantaa37


8. TECHNICAL DATAProcessor: 400 MHz ARM11, 32-bit RISC processorMemory: 160 MB (128 MB Flash, 32 MB SDRAM) standard, may reach up to 500MB.Display: 128 x 64 pixel graphic LCD display (white background)Readers: Magnetic stripe 3-stripes, 2-directional, chip cards ISO 7816, 1.8V 3V 5V,memory and smart cards, EMV-certifiedSAM slots: 3Keypad: 12 back-lit numerical keys with letters, 8 function keys, and 4 displayselection keysPorts: Ethernet (10/100BaseT), telco, RS-232 and USB 2.0 ports.Connections: GPRS, WLAN or LANPrinter: Thermal graphics, 18lps, 24 or 32 columns, paper roll width 57mm,diameter 40mm.Security: 3DES, DUKPT, Master/session key management,PED-certified, SSL, WPABattery:Size:1800 mA lithium-Ion SmartLength 20.3 cm, width 8.7 cm, height 6.2 cm38


9. USEFUL CONTACT INFORMATIONCUSTOMER SERVICE:Sonera Corporate Customer Service(dial 4)0200 18818 (Mon–Fri, 8am–4:30pm)Sonera Technical Customer ServiceTechnical problems(dial 2) 0206 90801About Sonera Payment Terminal Servicewww.sonera.fi/maksupaateORDERS FOR ACCESSORIES:••Online www.sonera.fi/maksupaate/hallinta••By telephone(Point Transaction Systems Oy) 09 477 433 44 (Mon to Fri 8am to 4pm)AUTHORIZATION CENTERS:American Express 0800 114 646Diners Club 0800 955 55Luottokunta 09 696 4646Debit cards 0100 3100BANKS:Handelsbanken 010 444 2545Nordea 0200 672 10Osuuspankki 0100 051 51Sampo 0600 125 25Säästöpankit / Aktia / Pop-pankki 0100 4050Ålandsbanken 020 429 29109.1 How to return the payment terminalIf you want to stop using your Sonera Payment Terminal service, terminate it in writingat sonera.fi at www.sonera.fi/yhteydenotto under “Liittymä- ja palvelumuutokset”.Return the payment terminal to the address below.Point Transaction Systems OyLaitepalautus / SoneraVanha Nurmijärventie 6201670 Vantaa39


Sonera Corporate Customer Service0200 18818(mobile call charge / local network charge)Sonera’s Technical Customer Service0206 90801 (dial 2)

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