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Service Request Form - Cutco

Service Request Form - Cutco

Service Request Form -

ORDER #_______________ (located in the upper right corner of your packing slip) Check the appropriate box(es) [ ] Repair Service [ ] Sharpening Service [ ]Replacement Service [ ] Purchase for yourself [ ] Received as a gift [ ] Return for exchange/refund Customer Contact Information: Name: ______________________________________________________ Address: ______________________________________________________ City: ___________________________State:_______Zip:____________ Phone #: ______________________________________________________ Provide your e-mail address to receive service processing updates, order confirmations, new product announcements, & special offers from CUTCO. E-mail: ______________________________________________________ CUTCO respects our customer’s privacy. We do not share, sell, or rent any customer information. Service Request Form CUTCO Customer Service Questions? Please call 1-800-828-0448 Mon. - Fri. - 8 a.m. - Midnight EST Sat. 9 a.m. - 3 p.m. EST service@cutco.com Return Product Description Return Action Exchange New Product Qty. Item # & Color Code* Code** For Item # Description & Color *Return Codes For New Product *Return Codes For Return/Repair 1 Ordered Wrong Item 2 Wrong Color Received 3 Wrong Item Received 4 Arrived Too Late 5 Changed Mind 6 Did Not Meet Expectations 7 Not as Shown in Catalog 8 Received as a Gift 9 Already Have Item 10 Engraving Error 11 Knife Too Sharp 12 Too Expensive 13 New Product Received Defective 14 Broken Blade 15 Chipped Blade 16 Dull Blade 17 Rust/Corrosion on Blade 18 Broken Handle 19 Loose Handle 20 Ratcheting/Cutting Action Not Working Properly 21 Other (Please specify below) ___________________________ ___________________________ ___________________________ Please charge my credit card any balance due. [ ] Yes [ ] No Credit Card # _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Exp. _ _ / _ _ **Action Codes 50 Exchange For Different Item 51 Replace w/ Different Color 52 Replace w/ Same Item 53 Refund - within 15 days of receipt 54 Sharpening 55 Repair Service ® The World’s Finest Cutlery Web

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