August Ebulletin - Melin Homes
August Ebulletin - Melin Homes August Ebulletin - Melin Homes
YOUR MONTHLY TITLE MELIN Viviritum post? Nam prituit ocusa quodin Etripte numus eriordii sum virit. UPDATE Toratra ctortiam aut videm is ponique rmilique mus, caelari pimperra re, quis ad ca noximus enerio esteredi pri se num ponem et? viu vit;Il THE vivendi sua pliam ocae inem hebem terem, Cati publicaes LOWDOWN 164 PROPERTIES IN OUR TITLE TITLE TITLE Viviritum post? Nam prituit ocusa quodin Etripte numus eriordii sum virit. Toratra ctortiam aut videm is ponique rmilique mus, caelari pimperra re, quis ad ca noximus enerio esteredi pri se num ponem et? viu vit;Iquideroptere nos conscre ndeora merfecrena, que cotiliem thanks to her new home HEADLINE LEASING NEWS STORY PORTFOLIO GOES HERE... £27 MILLION FOR GREEN SCHEME £2000 CASH BOOST FOR YOUTH FORUM £18,000 TIDY TOWNS FUNDING Life-changing new home for foster mum A Monmouthshire woman who has been able to continue fostering her 4-year-old relative is one of the residents we housed in our new £1.85million development. at Pendragon Close, Rogiet. Tracy Jones, 38, met MCC Chairnam Cllr Maureen Powell, Cllr Geoff Burrows, Mark and Board members at the official opening of 15 new homes built in partnership with Monmouthshire Council and The Welsh Government. She said : “If I couldn’t move in here, no one else would have been able to look after him and he would have been fostered out to strangers. That would have broken my heart. Now he loves it here.” Pupils from Rogiet Primary School also came to the event One of the pupils Matthew From this month at Melin Stepping Stones Celebration Viviritum post? Nam prituit ocusa quodin Etripte numus eriordii sum virit. Toratra ctortiam aut videm is ponique rmilique mus, caelari pimperra re, quis ad ca noximus enerio esteredi pri se num ponem et? viu vit;Itrumed clarben atodientra reconsulis es imiusce remquo morum in pos sulicavo, consulus, quitatiam nonsul ublienius publies Viviritum post? Nam prituit ocusa quodin Etripte numus eriordii sum virit. Toratra ctortiam aut videm is ponique rmilique mus, caelari pimperra re, quis ad ca noximus enerio esteredi pri se num ponem et? viu vit;Lint? Mulari perehem is ad sulus. Etrarei poptimo erites iachuid em Hereford, 10, even won our competition to name the site after deciding on “Pendragon Close”. He said: “It feels great that the name I chose is now on the map. and will still be on there when I am older” Councillor Geoff Burrows said: “To some people these are just more houses but to the individuals, who may have faced difficult times, finding themselves in a brand new home is a life-changing experience. Tweet the Chief Melin Works has just successfully completed three engagement gateway projects in partnership with Tai Calon. Iquisl estrud ea faccummy Stepping Stones nim was Lutet able to velit, help con over utatet 200 num quamcommy Chief Executive Mark alit alis alit utate dolute people mod magna through commod the project by nonsent providing wisit, accredited quisim ipit verilit Gardner dolore has dio joined the training, work taster sessions and one to one ea cons alis num eugait alit, veliquatet alit od moloborero odipit lor augiamc world of onulla tweets and support. To date 11 people have found employment status updates. Mark alit nibh erosto eugiam and zzriusto the numbers et, quatuerci are still growing. corper Similarly, senibh Melin’s et, vulla feu feu now facidunt has a personal wisi. tatie vulputat nulputpatue driving commod project tet has also produced Olor some sum excellent venim diat venisse Twitter niatem profile at, con where results with 8 people passing their driving test. We loreet wis nis accum ecte feummy nonse henim niam init aute doluptat. he Is has alis been eum giving us an recently held an event at the Blaenavon Working Men’s insight into his day and veliqui bla aliquissim ipsummod Hall to celebrate tem in the utat success quat, of the quamcom projects. The modionu event llaoreet vel utat. commenting on all things luptat. Guer sis er inim was zzriurer attended amet by lobor participants, Ure training do odigna providers, facing local euip essim Melin. veniamet Mark also plans to secte ex er inciliscipis nulputpat. business and laor hold sustie a live ver question am, and councillors who all Equatetuer sum delit veliquatinis nonsed sendreet, answer quam, session with our came along to see how residents in the coming tet lummy nonsequamcon Stepping vel dunt Stones has summodit months. lore If you core would lummodo lorper sim dolobore made a difference tiniatet, and quis facidunt like to adignis be involved in the helped people take a diat ad do commy nostrud eugait iriuscil num conversation doloreros et and keep step closer to getting up to date with what’s duisi. back into work. inibh etumsan vent new. Why not follow him @mgardnermelin TITLE August 2012 Viviritum post? Nam prituit ocusa quodin Etripte numus eriordii sum virit. Toratra ctortiam aut videm is ponique rmilique mus, caelari pimperra re, quis ad ca noximus enerio esteredi pri se num ponem et? viu vit;Patum cid se moride ad ad inatquo caella L. molusa orunit. Duo help older people TITLE slash bills Viviritum Angela post? Jessop, Nam Scheme prituit ocusa quodin Manger Etripte at numus Howell eriordii sum virit. Griffiths Court in Toratra Abertillery, ctortiam has aut videm teamed is up ponique with rmilique SWALEC mus, caelari pimperra Community re, quis ad Liaison ca noximus enerio Officer esteredi Gareth pri se Baker num ponem to et? help viu vit;Efecero her residents acit; nius save caequas pratiamquium money off comaios their energy At vignatil bills. The duo has been signing residents up for the 2012-13 Warm Homes Discount, which TITLE provides a rebate of up to £130 from some energy suppliers. Out of 32 flats at the scheme 20 are eligible for the discount as the residents receive Pension Credit, Angela said: “It is very important to keep promoting the scheme, Resident Elizabeth Parr said: “I’ve saved £15-£25 a month Viviritum off my post? energy Nam bills prituit which ocusa quodin has Etripte been excellent.” numus eriordii sum virit. Toratra ctortiam aut videm is ponique rmilique mus, caelari pimperra Melin re, quis ad ca noximus enerio esteredi pri se num ponem et? viu vit;Mei Leasing potarberceri intilicae quit acere temquam sulabus simus. Muli, We vocciam now mero have ac a taturo total of publicus 164 ad se, properties nihinum pra in L. Teatquidiu our cum Leasing atil hosunum portfolio. octodiurnius The pubitis, number oponsumEtrus of homes senties has simente rvivivere gone ta up re since issimis we silium took se in sena on nortemunu properties vidieni that hiciendam were unte, previously nonsus etio with habenat a leasing gra, Catuus scheme acchuis; nost in o cla nosustis vit. Monmouthshire. There are also an additional five private landlords who have signed up to TITLE our leasing agreements. Viviritum post? Nam prituit ocusa quodin This Etripte new numus service eriordii means sum virit. we are providing more Toratra accommodtion ctortiam aut videm for is ponique homeless rmilique people mus, caelari while pimperra helping re, quis private ad ca noximus landlords enerio esteredi get guaranteed pri se num ponem rent et? in viu vit;Otiae tough teatum economic deorem, times. contro, et vere ac terorte, nihicaturit eli
- Page 2 and 3: Audit success We have received yet
YOUR<br />
MONTHLY<br />
TITLE<br />
MELIN<br />
Viviritum post? Nam prituit ocusa<br />
quodin Etripte numus eriordii sum<br />
virit. UPDATE<br />
Toratra ctortiam aut videm is ponique<br />
rmilique mus, caelari pimperra<br />
re, quis ad ca noximus enerio esteredi<br />
pri se num ponem et? viu vit;Il<br />
THE<br />
vivendi sua pliam ocae inem hebem<br />
terem, Cati publicaes<br />
LOWDOWN<br />
164 PROPERTIES<br />
IN OUR<br />
TITLE<br />
TITLE TITLE<br />
Viviritum post? Nam prituit ocusa<br />
quodin Etripte numus eriordii sum<br />
virit.<br />
Toratra ctortiam aut videm is<br />
ponique rmilique mus, caelari pimperra<br />
re, quis ad ca noximus enerio<br />
esteredi pri se num ponem et?<br />
viu vit;Iquideroptere nos conscre<br />
ndeora merfecrena, que cotiliem<br />
thanks to her new home<br />
HEADLINE LEASING NEWS STORY<br />
PORTFOLIO<br />
GOES HERE...<br />
£27 MILLION<br />
FOR GREEN<br />
SCHEME<br />
£2000 CASH<br />
BOOST FOR<br />
YOUTH FORUM<br />
£18,000 TIDY<br />
TOWNS<br />
FUNDING<br />
Life-changing new home<br />
for foster mum<br />
A Monmouthshire<br />
woman who has been<br />
able to continue fostering<br />
her 4-year-old relative<br />
is one of the residents<br />
we housed in our new<br />
£1.85million development.<br />
at Pendragon Close,<br />
Rogiet.<br />
Tracy Jones, 38, met<br />
MCC Chairnam Cllr<br />
Maureen Powell, Cllr<br />
Geoff Burrows, Mark and<br />
Board members at the<br />
official opening of 15 new<br />
homes built in partnership<br />
with Monmouthshire<br />
Council and The Welsh<br />
Government. She said : “If<br />
I couldn’t move in here,<br />
no one else would have<br />
been able to look after<br />
him and he would have<br />
been fostered out to<br />
strangers. That would have<br />
broken my heart. Now he<br />
loves it here.”<br />
Pupils from Rogiet<br />
Primary School also<br />
came to the event One<br />
of the pupils Matthew<br />
From this month at <strong>Melin</strong><br />
Stepping Stones<br />
Celebration<br />
Viviritum post? Nam prituit ocusa quodin<br />
Etripte numus eriordii sum virit.<br />
Toratra ctortiam aut videm is ponique<br />
rmilique mus, caelari pimperra re, quis<br />
ad ca noximus enerio esteredi pri se<br />
num ponem et? viu vit;Itrumed clarben<br />
atodientra reconsulis es imiusce<br />
remquo morum in pos sulicavo, consulus,<br />
quitatiam nonsul ublienius publies<br />
Viviritum post? Nam prituit ocusa<br />
quodin Etripte numus eriordii sum<br />
virit.<br />
Toratra ctortiam aut videm is<br />
ponique rmilique mus, caelari pimperra<br />
re, quis ad ca noximus enerio<br />
esteredi pri se num ponem et? viu<br />
vit;Lint? Mulari perehem is ad sulus.<br />
Etrarei poptimo erites iachuid em<br />
Hereford, 10, even won<br />
our competition to name<br />
the site after deciding<br />
on “Pendragon Close”.<br />
He said: “It feels great<br />
that the name I chose is<br />
now on the map. and will<br />
still be on there when<br />
I am older” Councillor<br />
Geoff Burrows said: “To<br />
some people these are<br />
just more houses but to<br />
the individuals, who may<br />
have faced difficult times,<br />
finding themselves in a<br />
brand new home is a<br />
life-changing experience.<br />
Tweet the<br />
Chief<br />
<strong>Melin</strong> Works has just successfully<br />
completed three engagement gateway<br />
projects in partnership with Tai Calon.<br />
Iquisl estrud ea faccummy Stepping Stones nim was Lutet able to velit, help con over utatet 200 num quamcommy<br />
Chief Executive Mark<br />
alit alis alit utate dolute people mod magna through commod the project by nonsent providing wisit, accredited quisim ipit verilit Gardner dolore has dio joined the<br />
training, work taster sessions and one to one<br />
ea cons alis num eugait alit, veliquatet alit od moloborero odipit lor augiamc world of onulla tweets and<br />
support. To date 11 people have found employment status updates. Mark<br />
alit nibh erosto eugiam and zzriusto the numbers et, quatuerci are still growing. corper Similarly, senibh <strong>Melin</strong>’s et, vulla feu feu now facidunt has a personal wisi.<br />
tatie vulputat nulputpatue driving commod project tet has also produced Olor some sum excellent venim diat venisse Twitter niatem profile at, con where<br />
results with 8 people passing their driving test. We<br />
loreet wis nis accum ecte feummy nonse henim niam init aute doluptat. he Is has alis been eum giving us an<br />
recently held an event at the Blaenavon Working Men’s insight into his day and<br />
veliqui bla aliquissim ipsummod Hall to celebrate tem in the utat success quat, of the quamcom projects. The modionu event llaoreet vel utat.<br />
commenting on all things<br />
luptat. Guer sis er inim was zzriurer attended amet by lobor participants, Ure training do odigna providers, facing local euip essim <strong>Melin</strong>. veniamet Mark also plans to<br />
secte ex er inciliscipis nulputpat.<br />
business and<br />
laor hold sustie a live ver question am, and<br />
councillors who all<br />
Equatetuer sum delit veliquatinis nonsed<br />
sendreet, answer quam, session with our<br />
came along to see how<br />
residents in the coming<br />
tet lummy nonsequamcon Stepping vel dunt Stones has<br />
summodit months. lore If you core would<br />
lummodo lorper sim dolobore made a difference tiniatet, and quis<br />
facidunt like to adignis be involved in the<br />
helped people take a<br />
diat ad do commy nostrud eugait iriuscil<br />
num conversation doloreros et and keep<br />
step closer to getting<br />
up to date with what’s<br />
duisi.<br />
back into work.<br />
inibh etumsan vent<br />
new. Why not follow him<br />
@mgardnermelin<br />
TITLE<br />
<strong>August</strong> 2012<br />
Viviritum post? Nam prituit ocusa<br />
quodin Etripte numus eriordii sum<br />
virit.<br />
Toratra ctortiam aut videm is<br />
ponique rmilique mus, caelari pimperra<br />
re, quis ad ca noximus enerio<br />
esteredi pri se num ponem et?<br />
viu vit;Patum cid se moride ad ad<br />
inatquo caella L. molusa orunit.<br />
Duo help<br />
older people<br />
TITLE<br />
slash bills<br />
Viviritum Angela post? Jessop, Nam Scheme prituit ocusa<br />
quodin Manger Etripte at numus Howell eriordii sum<br />
virit. Griffiths Court in<br />
Toratra Abertillery, ctortiam has aut videm teamed is up<br />
ponique with rmilique SWALEC mus, caelari<br />
pimperra Community re, quis ad Liaison ca noximus<br />
enerio Officer esteredi Gareth pri se Baker num ponem to<br />
et? help viu vit;Efecero her residents acit; nius save caequas<br />
pratiamquium money off comaios their energy At vignatil<br />
bills. The duo has been<br />
signing residents up<br />
for the 2012-13 Warm<br />
<strong>Homes</strong> Discount, which<br />
TITLE provides a rebate of up to<br />
£130 from some energy<br />
suppliers. Out of 32 flats<br />
at the scheme 20 are<br />
eligible for the discount as<br />
the residents receive<br />
Pension Credit, Angela<br />
said: “It is very important<br />
to keep promoting the<br />
scheme, Resident<br />
Elizabeth Parr said: “I’ve<br />
saved £15-£25 a month<br />
Viviritum off my post? energy Nam bills prituit which ocusa<br />
quodin has Etripte been excellent.” numus eriordii sum<br />
virit.<br />
Toratra ctortiam aut videm is<br />
ponique rmilique mus, caelari pimperra<br />
<strong>Melin</strong> re, quis ad ca noximus enerio<br />
esteredi pri se num ponem et? viu<br />
vit;Mei Leasing<br />
potarberceri intilicae quit<br />
acere temquam sulabus simus.<br />
Muli,<br />
We<br />
vocciam<br />
now<br />
mero<br />
have<br />
ac<br />
a<br />
taturo<br />
total of<br />
publicus<br />
164 ad se, properties nihinum pra in L. Teatquidiu our<br />
cum Leasing atil hosunum portfolio. octodiurnius The pubitis,<br />
number oponsumEtrus of homes senties has simente<br />
rvivivere gone ta up re since issimis we silium took se in<br />
sena on nortemunu properties vidieni that hiciendam were<br />
unte, previously nonsus etio with habenat a leasing gra, Catuus<br />
scheme acchuis; nost in o cla nosustis vit.<br />
Monmouthshire. There<br />
are also an additional<br />
five private landlords<br />
who have signed up to<br />
TITLE our leasing agreements.<br />
Viviritum post? Nam prituit ocusa<br />
quodin This Etripte new numus service eriordii means sum<br />
virit. we are providing more<br />
Toratra accommodtion ctortiam aut videm for is<br />
ponique homeless rmilique people mus, caelari while pimperra<br />
helping re, quis private ad ca noximus landlords enerio<br />
esteredi get guaranteed pri se num ponem rent et? in viu<br />
vit;Otiae tough teatum economic deorem, times. contro, et<br />
vere ac terorte, nihicaturit eli
Audit success<br />
We have received yet more top marks<br />
from our auditors. TIAA awarded our<br />
Housing & Finance IT Systems links as<br />
first rate, giving us ‘substantial<br />
assurance.’ This is the latest of 11<br />
internal audits that occurred during<br />
2011/12. The latest award takes the<br />
number of ‘substantial assurances’ we<br />
have received this year to three.<br />
AM welcomed at Ty George<br />
Be Me showcase<br />
Housing Manager Rachel Mason and<br />
Community Safety Team Leader Michelle<br />
Kent have recently showcased our<br />
cognitive behavioural therapy service,<br />
BeMe, to CIH and The Welsh Tenant’s<br />
Federation. The pair attended the<br />
‘Sustaining Tenancies in Tough Times’<br />
event in Llandrindod Wells to highlight<br />
the great work that is being achieved by<br />
the service.<br />
Tidy Towns helps pupils<br />
brighten up hospital<br />
Pupils from Griffthstown and Kemys Fawr Primary<br />
Schools were recently given a helping hand to bring<br />
some flower power to County Hospital near Panteg<br />
by planting some raised beds. Along with donating<br />
plants, compost and materials, members of <strong>Melin</strong><br />
staff went along to help out.<br />
<strong>Melin</strong> were able to support this initiative thanks<br />
to £18,500 of Tidy Towns funding which they have<br />
just secured. The project, which is funded by the<br />
Welsh Government, aims to empower people to<br />
Torfaen AM Lynne Neagle visited our Extra<br />
Care scheme Ty George Lansbury to meet<br />
with residents, Staff and Board, Torfaen<br />
Council and Hafod, who provide the care<br />
packages at the scheme. Lynne wanted to<br />
learn more about how ‘Extra Care’ works by<br />
talking with residents and carers, and taking a<br />
tour of the scheme. Lynne Neagle said, “I’ve<br />
got a lot of time for <strong>Melin</strong>. The standard of<br />
their housing is always great.”<br />
Good practice<br />
Our Universal Home Access, Getting<br />
Connected programme and Social<br />
Networking strategy have been held<br />
up as examples of good practice at a<br />
Digital Inclusion seminar at CIH . The<br />
seminar looked at capturing the<br />
lessons on Digital Inclusion and<br />
exploring how social landlords can<br />
have a common approach to delivering<br />
digital services.<br />
make improvements to their local environment and<br />
help achieve a clean, safe and tidy Wales. <strong>Melin</strong>’s<br />
Communities and Enterprise Team will use the grant<br />
to fund community regeneration projects such<br />
as litter picking and planting schemes. It will also<br />
enable them to provide materials for the projects<br />
and buy items such as litter pickers and protective<br />
clothing. The team will be working closely with<br />
the <strong>Melin</strong> Youth Forum on the project to promote<br />
sustainability in our communities, and will be helped<br />
out by <strong>Melin</strong> Volunteers and partners along the way.<br />
Resident survey<br />
Our survey is landing on the<br />
doorsteps of our residents in the next<br />
few weeks. The mini <strong>Melin</strong> census will<br />
help us get to know our residents<br />
better and make sure that their details<br />
are up to date. The survey will give us<br />
a clearer picture of our residents’<br />
individual requirements so we can<br />
ensure that our services meet and<br />
exceed their expectations. Teams of<br />
<strong>Melin</strong> staff will be out collecting the<br />
forms and assisting those residents<br />
who need a little extra help to<br />
complete the survey.<br />
Zest! Award<br />
We have been nominated in<br />
the ‘health and wellbeing’<br />
category of the CIPD People<br />
Management Awards for our<br />
Zest! initiative. Zest! was<br />
launched last September and<br />
has been helping <strong>Melin</strong> staff to<br />
improve health and wellbeing<br />
through activities such as<br />
dedicated campaign months, a<br />
cycle to work scheme as well<br />
as Yoga & Reiki taster sessions,<br />
and smoking cessation help.<br />
The Awards will take place in<br />
October.<br />
CAB move in<br />
The new home of Citizens Advice<br />
Bureau in Abergavenny had its<br />
official opening in July. The CAB<br />
were joined by Gateway Credit<br />
Union in moving into the <strong>Melin</strong><br />
owned Cross Street building which<br />
formerly housed Care & Repair<br />
Monmouthshire. The new premises<br />
gives the companies a prominent<br />
place in the town centre.
Powering Up Ten years of Care & Repair Torfaen<br />
Powering Up Communities aims<br />
to save families money by reducing<br />
energy bills. We are hosting 3 team<br />
members and working with<br />
Communities First, Southern Solar,<br />
Torfaen Council and Bron Afon by<br />
helping to change habits and enable<br />
households living on low incomes to<br />
save money.<br />
Pride Awards<br />
As part of our <strong>Melin</strong> 5+ celebrations<br />
we have launched our inaugural Pride in<br />
your Place awards. These are aimed at<br />
rewarding residents who go the extra<br />
mile for their homes or communities.<br />
We have been asking our residents to<br />
nominate their neighbours who they<br />
think have really made a difference to<br />
where they live. Winners will be<br />
announced at the AGM in September.<br />
Panel’s boost for youth<br />
Arbed2 ERDF gets to work<br />
Wales Environment Minister John<br />
Griffiths has officially launched<br />
the Arbed 2 ERDF green home<br />
improvement scheme for south<br />
Wales led by <strong>Melin</strong> and the Energy<br />
Saving Trust. He was at an event,<br />
which played host to numerous<br />
businesses all eager to work on<br />
the £27million Arbed 2 ERDF<br />
project covering areas from the<br />
bridge in Chepstow to the beach<br />
in Pembrokeshire.<br />
Care & Repair Torfaen marked its first decade of<br />
helping older people live independently, safely and<br />
securely in their own homes with a jubilee style street<br />
party at our flagship extra care scheme, Ty George<br />
Lansbury. In the last year alone the agency has saved<br />
Torfaen Health and Social Care services £1.3million.<br />
The Residents’ Panel has awarded a grant<br />
worth £2000 to our new Youth Forum,<br />
which has been established with the help of<br />
the Communities Team. The grant will help<br />
the forum with start up & admin costs. The<br />
Youth Forum comprises ten 16-25 year old<br />
volunteers whose aim is to work with<br />
<strong>Melin</strong> and put forward the views and<br />
ideas of young people helping us to shape<br />
services.<br />
The first communities that will<br />
benefit from energy saving measures in their homes will be in the Fochriw<br />
area of Caerphilly as Arbed2 ERDF surveyors begin visiting housholders<br />
from the beginning of <strong>August</strong> to see how they can help save them money<br />
and energy. As well as providing<br />
energy help for people in more deprived areas, the project is a much<br />
needed boost to the renewable energy industry by providing installation<br />
and supply contracts to companies from across Wales. It will also enable<br />
small and medium size businesses and contractors to build on their<br />
current skills, expertise and qualifications.<br />
Dancing Days<br />
Residents at our Pontypool sheltered<br />
scheme have been enjoying belly<br />
dancing lessons. Our enthusiastic<br />
receptionist Susan Soliman is a dance<br />
master who has gladly passed on<br />
her skills to help older people enjoy<br />
some gentle exercise to music. The<br />
residents have enjoyed the sessions<br />
so much that a one-off visit has<br />
become a regular event.<br />
New home<br />
Our Development Team have bought<br />
a property in Llandrindod Wells to<br />
help a family with five children, one of<br />
whom is severely disabled. The family<br />
had been living in a property that was<br />
unsuitable for their needs, and so this<br />
purchase has helped to bring a solution<br />
for Powys County Council who had<br />
been trying to find a suitable home for<br />
them. Kirsty Williams AM has thanked<br />
the team for their help.<br />
Over the last decade the team has accessed an extra<br />
£580,000 welfare benefits and raised almost £300,000<br />
in benevolent funding to help its clients. Over 120<br />
clients and partners enjoyed the 10th anniversary<br />
event which was officially opened by Shenkin the goat,<br />
Mascot for the Royal Regiment for Wales.<br />
Driving success<br />
Hannah Baldwin is one of 8 people<br />
to have passed their driving test so<br />
far thanks to Stepping Stones driving<br />
project. As well as learning to drive,<br />
Hannah, 18, from Pontnewynydd<br />
also gained a qualification in health<br />
and safety and is now enrolled to<br />
do a pre-care course to help her<br />
gain employment as a home carer.<br />
Paula Skyrme, Engagement Gateway<br />
Coordinator said “Hannah clearly<br />
demonstrates the principle of our<br />
project. She was shy and a little<br />
nervous when she first started, but<br />
soon came out of her shell and has<br />
learnt new skills which will help her<br />
when she finds employment.”<br />
Keeping up standards<br />
Our Quality Management team is pleased to<br />
announce that we have retained the Rainbow Mark<br />
from the LGBT Wales Excellence Centre. It is a real<br />
acknowledgement of our good practice and our<br />
knowledge of the specific needs, facing lesbian, gay,<br />
bisexual, and transgender (LGBT) people in Wales.<br />
We have also retained our Customer Service Excellence<br />
Award. The assessor was extremely impressed<br />
with the level of customer service we provide, as well<br />
as the knowledge, commitment & friendliness of our<br />
staff.