South Korea 4pp insert_Layout 1 - Inchcape Shipping Services

ISS in South KoreaInchcapeShipping Services

Our Value PropositionISS-KUM, formerly a joint venture with Korea Universal Marine Co. Ltd, became a 100% ISS-owned entity in2010. Our English-speaking staff are experienced, knowledgeable and strongly motivated to provide a highlevel of service across South Korea. ISS-KUM offers a comprehensive range of services covering all aspectsof marine and port agency, including crew logistics, vessel husbandry, cargo operations, spare partslogistics and attending to demanding needs of naval, offshore and NGO vessels. Our office in Seoulcoordinates a comprehensive network of trusted sub-agents, through which a 24/7 operations is controlled.Key Features and Benefits9 ISS-KUM provides port agency services across allSouth Korean ports, serving owners and charterersand every vessel type, including tankers, bulkers,container vessels, offshore vessels, rigs in transit andnaval ships. We serve a diverse commodity base, fromchemicals and petroleum products to ore and coal.9 ISS-KUM strives to ensure smooth and safeoperations. Our proactive communication andhands-on management style ensures anticipation ofchallenges before they happen and thereby helpsreduce operational risk for our customers. ISS-KUMhas in-depth knowledge and experience of theprocedures and requirements for all kinds ofactivities, including cargo operations, crew changes,spares movements and vessel husbandry.9 Our ability to handle cargoes is demonstrated by ourability to handle all types of cargoes/goods, from thesmallest fuel samples to project and heavy lift cargoes.9 The language capabilities of ISS-KUM serve as a hugedifferentiator when it comes to providing a high level ofservice. Suitably qualified and adequately trainedEnglish-speaking staff within the ISS-KUM teamprovide proactive communication with our clients.9 ISS-KUM cultivates and enjoys close andcooperative relationships with all local port authoritiesand partners, and works with preferred and vettedservice providers only.9 ISS KUM’s network within the Korean maritimecommunity is a vital strength. Through this network,we are able to discuss important issues with keydecision-makers on our principals’ behalf. We areable to assist our clients in all aspects of marineservices due to our strong relationships with variousauthorities and service providers in South Korea.9 As an integral part a global agent, we offer securityand peace of mind to our customers in South Koreaas well as across the network. We can demonstratefinancial robustness and integrity and we work towell-defined QMS and HSSE procedures.9 We have disaster recovery and business continuityplans in place to meet the most exacting demands ofour blue chip clientele.9 We conduct extensive internal and external audits inorder to monitor and maintain excellent service levels.9 The ISS team in South Korea works closely withcolleagues across the ISS Global Network, thustaking advantage of the expertise we have aroundthe world. This teamwork translates directly into bestservices for our customers.9 We utilize ISS’ in-house operational and financialmanagement application supporting our QMSprocesses, ensuring customers a consistently highlevel of service and data integrity.9 Through KPIs we benchmark response times toenquiries, D/A turnaround times, customer feedbackand other information requested by clients, enablingour customers to make informed and accuratedecisions applying to their own operations.South Korea’s Trading PartnersEXPORTSIMPORTS10.1%23.2%ChinaUS15.3%16.8%ChinaJapan5.8%Japan9%US5.3%55.6%Hong KongOther6.1%4.6%48.2%Saudi ArabiaAustraliaOtherTop Commodities• Semiconductors• Wireless telecommunications equipment• Motor vehicles• Computers• Steel• Ships• PetrochemicalsTop Commodities• Machinery• Electronics and electronic equipment• Oil• Steel• Transport equipment• Organic chemicals• Plastics

FAQ South Korea9 What are the key developments in theSouth Korean ports and maritime sector?South Korea has seen major investments in themodernization and expansion of its port facilities inrecent years as the country has sought to grow itsinfluence in the maritime sector and promote SouthKorea as the logistics hub of northeast Asia. ISS-KUM is already well established across South Korea’s ports,and ready to serve existing and new clients in this fast-developing sector.9 What are the linguistic capabilities of the ISS team in South Korea?All ISS-KUM staff are trained, both formally and informally, to communicate in English with our clients.We understand that communication is vital to understanding the requirements of customers who increasinglyoperate in an international environment.9 What kind of vessel husbandry services does ISS-KUM provide?ISS-KUM provides a wide range of services. These include issuing letters of guarantee for securing crew’svisas at airport of arrival, arranging crew changes on/off and related transportation, delivering spareparts/documents, working in a protective agency role and disbursement management.9 How are bunker calls managed?ISS-KUM can arrange bunkering at any South Korean port where bunkering operations are permitted.In advising clients of bunkering-related matters, we bring together our local knowledge of bunker prices andof the cost of bunkering operations, such as pilotage, port charges, launches, etc., to make the best decisionon the practical aspects of bunkering.9 How does ISS-KUM interact with sub-agents to ensure the delivery of a high-quality service?We ensure that our appointed local sub-agents meet all the requirements established in our in-house agencymanual or, as necessary, the principal’s manual. Our staff regularly conduct in-house audits to ensure thatsub-agents comply with all instructions and requirements.9 What services do you offer for tankers – product, chemical and LPG/LNG?Our first priority is understanding the client’s request. We then focus on meeting the very specific instructionsregarding the tanker. Close communication is maintained between terminal, principal and vessel duringall aspects of the operation.9 Which ports does ISS-KUM has in-depth operational knowledge of?ISS-KUM has in-depth operational knowledge of all Korean open ports, including Busan, Daesan, Dangjin,Donghae, Geoje, Hadong, Inchon, Janghang, Jinhae, Kojeong, Kunsan, Kwangyang, Masan, Mipo, Mokpo,Okgye, Okpo, Onsan, Pohang, Pyeongtaek, Samcheonpo, Taean, Ulsan, Yosu and Youngheong.9 What are the requirements regarding pilotage?Pilot guidance is strongly recommended, even at the self-pilot zone. Korean pilots do not distinguishthemselves as either harbour or sea pilots and are capable of guiding the vessel from sea passage toalongside berth. Pilotage is not required if the vessel is waiting at the anchorage area of any Korean port.9 What sort of taxation is in place on cargo?Tax on cargo is on the cargo receiver’s account. Please contact ISS-KUM for more details regarding freighttaxation.9 What are the Port State Control (PSC) procedures?South Korean PSC appoints a surveyor to carry out the scoped inspection. The age of the vessel and therecord of last default, if any, would be key factors in a smooth surveying process.MicrositesYou will find a wealth of further information on our South Korea portmicrosites at www.iss-shipping.com/microsites.aspxWhilst every effort has been made to ensure the accuracy of the information contained herein, Inchcape Shipping Services accepts no liability nor makes anyrepresentations or warranties of any kind, express or implied, as to its completeness, accuracy, reliability or suitability.V1