crisis-management-pl.. - Wikileaks

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INTERNATIONAL LOSS PREVENTION GUIDE TOCRISIS MANAGEMENTDIRECTOR OF FINANCE/CONTROLLER:Establish bank sources for funds in countryDetermine how funds can be provided on short noticeDIRECTOR OF ENGINEERING:Ensures essential utilities are adequate and protectedDIRECTOR OF SECURITY:Develop and maintain liaison with local law enforcementGather information on subversive groups and activities on an ongoing basisInform General Manager and International Crisis Team Coordinator of newdevelopments or shifts, especially anti-American sentimentDevelop security procedures and warnings for associatesDevelop plans to secure hotel assetsOWNER REPRESENTATIVE:Serves as liaison between hotel and ownerAdvises hotel on assistance available from ownerMarriott International Confidential & Proprietary Information F - 3 October 2001
INTERNATIONAL LOSS PREVENTION GUIDE TOCRISIS MANAGEMENTSTEP 2 – ANALYZE CAPABILITIES AND HAZARDS.This step entails gathering information about current capabilities.Review internal plans and policies such as fire protection guidelines; healthprograms; security procedures; insurance programs; employee manuals;hazardous materials plan; crisis management plan; and evacuation plan.Meet with outside groups including government agencies, communityorganizations and utilities (Community Emergency Management Office; FireDepartment; Police Department; Emergency Medical Services Organizations; RedCross; weather service; neighboring hotels; Public Works; Planning Commission;telephone companies; electric utilities). Ask about potential problems and aboutplans and available resources for responding to them.Liaise with a local American or friendly company. They may be able to provideassistance, supplies or support during a crisis. Further, they may be able to assistin communications from the local country to the United States.Contact the local U.S. Embassy or Consulate. Every U.S. Embassy is requiredto have an Emergency Action Committee. The Regional Security Officer at theEmbassy or Consulate can assist you in developing your Plan.Identify codes and regulations including environmental regulations; Fire Codes;Seismic Safety Codes; Transportation Regulations; Zoning Regulations;Corporate Policies.Identify critical products, services and operations. You’ll need thisinformation to assess the impact of potential emergencies and to determine theneed for backup systems. Areas to review include products and services providedby suppliers especially sole sources vendors; lifeline services such as electricalpower, water, sewer, gas, telecommunications and transportation; operations,equipment and personnel vital to the continued functioning of the hotel.Identify internal resources and capabilities including personnel; equipment(communications equipment, first aid supplies, warning systems, emergencypower equipment); hotel resources (emergency operating center, media briefingarea, shelter, first aid stations, sanitation facilities); organizational capabilities(training, evacuation plan, employee support); backup systems (arrangementswith other Marriott Brand Hotels).Do an insurance review.Identify external resources as in some cases formal agreements may benecessary to define the hotel’s relationship with the Local EmergencyManagement Office; Local Fire Department; Emergency Medical Services;Hospitals; Community Service Organizations; Utilities; Contractors; Suppliers ofEmergency Equipment and Insurance Carriers.Marriott International Confidential & Proprietary Information F - 4 October 2001
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INTERNATIONAL LOSS PREVENTION GUIDE
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MANAGING THE MEDIA DURING ACRISIS-
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BOMB THREATINSTRUCTIONSNotify your
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