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Download - Assistive Technology Suppliers Australasia

atsaPublished May 2013Chris Sparks - Executive Officer, ATSA2013 just seems to just be flying by. Youonly seem to recover from the Christmasbreak and next thing you know the yearis almost half over and as the weatherstarts to cool that means we are gettingclose to the ATSA Daily Living Expo(www.dailylivingexpo.com.au) in May.We alternate the Expos between Sydneyand Melbourne so this year sees usreturn to Rosehill Gardens in Sydney’swestern suburbs. The event continuesto grow in popularity and a couple ofmonths ago was a complete sell-out.Unfortunately we have had to turn awaymore than 10 organisations who werehoping to exhibit at the event.Many of the exhibitors are regularsbut this year we also welcome a numberof new companies and organisationswho are keen to promote their productsand services to people with disability,care givers and therapists. I am verypleased to see smaller organisationssuch as Fighting Chance Australia(www.fightingchance.org.au) joiningus and also to have EnableNSW attendingto provide information on AT funding.We look forward to welcoming the HonAndrew Constance MP, NSW Minister forAgeing and Disability Services who willbe joining us on the first day of the Expo.The Minister has played a major role inthe funding and establishment of theNDIS Launch Site in the Hunter regionand has a solid understanding of theimportance of assistive technology in thelives of people with disability.As usual there is an extensive ClinicalEducation Program that runs alongsidethe Expo and the list of presenters thisyear is truly exceptional. Along with ouroutstanding local AT experts, this year’sprogram will feature no less than 10international speakers from Ireland, NewZealand, the UK, Denmark and the USA. Iwill be making a point of attending severalsessions including Tom Eley’s presentationon “Space Drive Technology” along withNarelle Higson’s take on “Adult Oriented AT”.The big news is, at the request of ourATSA membership, we will be stagingour first Brisbane Daily Living Expo on23rd May at the Sheldon Conference andEntertainment Centre in Redlands. Thisevent only runs for one day and alsoincludes an impressive Clinical EducationProgram. If successful, we hope to makethis a regular event, so that those northof the border can see what’s happeningin AT without the need to travelinterstate.One very positive aspect of the Expois how it is bringing together so manygroups associated with supplying ATin Australia. Many of the various state/territory AT funding bodies will beattending as will many members ofARATA. Businesses are also using thetime around the Expo to invite theircustomers and/or business partners toconferences or training events as somany of them are already in town. Ialways look forward to the Expo and thechance to catch up with so many ATSAmembers.In this issue• ATSA Daily Living Expo 2013• Queensland’s Daily Living Expo Clinicalprogram• What we know about mobility scooterusers of Australia• Meet ATSA Member Mobility Options• In the business of the government• ATSA meets with the NDIS LaunchTransition Agency• Saving a Buck with AT Procurement1atsa Assistive Technology Suppliers Australasia IncWebsite: www.atsa.org.au Phone: (02) 9893 1883 Fax:(02) 8212 5840Mail: Level 7-91 Phillip St, PARRAMATTA NSW 2150 Email: info@atsa.org.auatsa


Throughout the year the news media hashighlighted the progress on the NDISor DisabilityCare as it has now beenrebranded. On 4th May the Premier ofVictoria, Denis Napthine, announcedhe had come to an agreement withthe Federal Government for the fullimplementation of the scheme in Victoria.This now brings the total number ofstates and territories to commit to theNDIS to 6, effectively extending thescheme to the majority of Australiansonce fully implemented.It was pleasing to see the positivereaction of the Australian public tothe suggestion that the Medicare levybe raised by 0.5% to help to fund thescheme. It is a very rare day whentaxpayers seem to agree to a hike in theirtaxes and clearly this demonstrates justhow many Australians believe we needan insurance scheme that covers us allin the event of a catastrophic disability.Earlier in the year our ATSA team metwith David Bowen, the CEO of theLaunch Transition Agency for the NDIS.Mr Bowen is ideally credentialed tolead this enormous challenge havingbeen one of the architects of the NSWLifetime Care and Support scheme. Withonly a couple of months till the launchsites commence operation, Mr Bowen issomeone with a lot on his plate now.We were delighted to hear that MrBowen has appointed Ms JackieHiller-Broughton as Director AssistiveTechnology and Modifications for theNDIS Launch Transition Agency. Jackieis an occupational therapist with a greatdeal of experience in working withcomplex AT including mobility, positioningand pressure care. More recently Jackiewas one of EnableNSW’s senior clinicaladvisors and so understands the manychallenges of effectively supplying andfunding AT for people with disability.Michael Summers, ATSA’s Senior PolicyAdvisor, has been kept busy working onour project funded by the NDIS PracticalDesign Fund to develop an options paperthat looks at credentialing for both ATprescribers and suppliers. Michael hasbeen working with Dr Lloyd Walker fromTech4Life to examine how credentialingis being done locally and in the USA,Europe and UK to see what sort ofsystem would be practical and beneficialnationally in Australia. The paper is dueto be completed at the end of May andhas generated a great deal of interestfrom many different stakeholder groups.ATSA has also just completed asubmission to the NSW Government’sJoint Standing Committee on Road Safety(StaySafe) for their inquiry into nonregisteredmotorised vehicles. Electricwheelchairs and mobility scooters bothfit into this category and fall under thevarious road rules of the states andterritories. Submissions to the inquiry areeffectively confidential until published bythe Committee and ATSA’s submissioncan be read when published on www.parliament.nsw.gov.au/staysafe. ATSAis also working with the consultativegroup established by AustRoads whoare aiming to develop a consistentnational regulatory framework for theuse of motorised wheelchairs and othermotorised mobility devices on publicinfrastructure such as footpaths.The team from Victoria’s StatewideEquipment Program (SWEP) havebeen leading the way when it comesto maintaining an open and positivedialogue with AT suppliers. In FebruaryATSA and SWEP hosted an industryforum that was attended by more than50 staff from AT suppliers along withthe senior leadership of SWEP. We reallyappreciate the efforts made by JeniBurton and her team to gain a closerunderstanding of the issues facing theindustry in working with the funders.Jeni discussed some innovative ideasshe was considering to help improve theoutcomes SWEP achieves for Victorianswith disability. We hope to make thisa regular event to ensure our industrymaintains a close working relationshipwith them.I hope to see many of you throughoutthe next month at our Expos in Sydneyand Brisbane and to seeing first hand thelatest and greatest new AT gadgets.Chris Sparks - Executive Officer, ATSAATSA Daily Living Expo2013ATSA is very pleased to be offering fourtracks of Clinical Sessions in Sydneythis year – with 36 topics there will beeducation to suit everyone over the twodays.A couple of the sessions already gainingstrong interest are:Space Drive Technologyby Tom Eley - Australia’s leadingexpert OT in complex motor vehiclemodifications – Tom’s session is onWednesday from 1pmShady Business, Adult oriented ATby Narelle Higson - one of the few OTsto address issues of sexuality for peoplewith disability – Narelle had a full housewhen she presented in Melbourne lastyear – Narelle’s session is on Thursdayfrom 1pm.To Sit or Not to Sitby Darren Hammond – Darren isvisiting from the USA and is a verydynamic presenter and this not to bemissed session starts at 9.15am onWednesday 15th May.Remember all sessions are free to attend– as is the expo of 65 leading suppliers– register now, lock it into your calendar– and tell everyone you know you aregoing so they can book too.Registering is as simple as calling1300 789 845 or going towww.dailylivingexpo.com.au.Remember – Daily Living Expo is onlyheld in Sydney once every two years– so don’t miss it.What’s new on the show floor?Total Ability is the Australian distributorfor the complete range of FadielItalianaproducts. One of the new products theywill have on display is a Wireless SatelliteAccelerator.The new innovative wireless SatelliteAccelerator (AC2002) has been designedfor any driving situation, giving maximumfreedom of movement and preciseacceleration.2atsa Assistive Technology Suppliers Australasia IncWebsite: www.atsa.org.au Phone: (02) 9893 1883 Fax:(02) 8212 5840Mail: Level 7-91 Phillip St, PARRAMATTA NSW 2150 Email: info@atsa.org.auatsa


Available for left or right hand anddesigned to be worn like a glove.Adjustable for any hand size thanksto changeable brackets and padding.The advanced design eliminates anyinterference when holding or turning thesteering wheel. Thanks to the wide rangeof colours (for example, black satin,carbon fibre, brushed steel, pink, fuchsia,violet), the wireless Satellite Acceleratorwill match any vehicle.Dynamic clinical program,offering 30 sessions, featuringinternational speakers andcovering a wide range oftopics including breakthroughtechnologies, seating/positioning, sexuality andpressure care.In the business of thegovernmentGood news for you and your business,the NSW Government is throwing openits and inviting you in with its NSWProcurement Reforms.In something of a ‘you scratch our back,we’ll scratch yours’ scheme, the newSmall and Medium Enterprises (SME)Policy Framework means doing businesswith the government will get a whole lotsimpler.There is now greater (and easier)access for any enterprise looking to gaingovernment business. This means easyto understand contracts, as well as onlinesolutions and participation plans thatallow government agencies to identifycompetitive local suppliers and supportlocal industries.Products and services beingexhibited include healthcareequipment solutions –bathing, dressing, kitchen anddining, wheelchairs, beds,lifers, travel services, sportinggroups, associations, drivingsolutions and so much more.16 -17 May 2013Rosehill Racecourse, SydneyFREEENTRYREGISTER NOW TO AVOID QUEUES& TO BE KEPT UP TO DATEPRIZE POOL FOR THERAPISTS - pre register andattend Daily Living Expo and go into the draw towin a prize pack of products for your facility – andalso a $500 gift card for yourself.• More than 100 exhibiting companies• Dynamic Clinical Program with international speakers• FREE Parking• Easy public transport access• Opening hours 9am - 4pm both dayswww.dailylivingexpo.com.au1300 789 845DAILY LIVING EXPOMore effective communication is amajor highlight of the reform. Not onlywill SMEs appreciate the revampedGovernment procurement “onestopshop”website with its easy accessto information and opportunities forbuyers and sellers; but there is now ahelpdesk to provide advice and supportfor those seeking help with governmentprocurement.There are also other benefits includinga more prompt payment system,purchasing cards and the removal of theState Contracts Control management fee.This new policy framework is set to beimplemented progressively as part of thereform of NSW Government procurement.Queensland’s DailyLiving Expo ClinicalprogramNow is the time to register to attend thefirst Daily Living Expo clinical program tobe held in Queensland on the 23rd May2013. With 3 tracks of Clinical Sessionscovering 15 topics, there will be aneducation to suit everyone.To be held at Sheldon Conference andEntertainment Centre in Redlands,these free dynamic clinical programsare designed to support the ongoingprofessional development of therapistsand equipment prescribers.A couple of the sessions that are alreadygaining strong interest are:Pressure & Pain by Andy O’SullivanAndy is over from New Zealand andknows all there is to know about pressurecare – this session starts at 9.15am inroom 1.Tone, Tonic Reflexes or Weaknessby Catherine Mulholland,visiting from the USA , Cathy is greaton paediatrics – this session starts at12.45pm in room 1.3atsa Assistive Technology Suppliers Australasia IncWebsite: www.atsa.org.au Phone: (02) 9893 1883 Fax:(02) 8212 5840Mail: Level 7-91 Phillip St, PARRAMATTA NSW 2150 Email: info@atsa.org.auatsa


Development of Standing& Walking by Mark AllenAnother presenter from the USA, thissession is from 2.15pm in room 3.All sessions are free to attend – as is theexpo of 40 leading suppliers – registernow, lock it into your calendar – and telleveryone you know you are going sothey can book too.Register by calling 1300 789 845Remember – this is the first timeDaily Living Expo has been brought toQueensland – so don’t miss it.Daily Living Expo will also be heldin Sydney 15-16 May 2013.www.dailylivingexpo.com.auATSA Code of PracticeUnder the ATSA Code of Practice, all ATSA members commit toensuring they act at all times with the best interests and welfare ofthe consumer in mind.Clause 6.2 states that - “Code Members’ staff must never purport tohave medical training where this is not the case, nor represent thattheir product is endorsed or accredited by a specific body, authorityor group unless such endorsement or accreditation can be evidencedin writing.”A PDF copy of the Code of Practice is available to download athttp://www.atsa.org.au/CodeofPractice.aspxWhat we know aboutmobility scooter users ofAustraliaIn an effort to work towards increasedsafety of mobility scooter users, around3000 people last year participated inAustralia’s first national survey on thetopic.Organised by the Australian Competitionand Consumer Commission (ACCC),NRMA, CHOICE, EnableNSW and FlindersUniversity among others, the survey’sresults speak volumes about the whos,wheres, and whys of mobility scooter usein Australia.The Mobility Scooter Usage and SafetySurvey Report details findings from thisAustralia-wide online and paper-basedsurvey of 515 self-selected mobilityscooter users; as well as a telephonesurvey involving 2406 people weighted torepresent the Australian adult population.The survey found that of the nation’sapproximate 231,000 mobility scooterusers, user demographics wereinconsistent with the common stereotypeof older Australians, with over 51 percentof users aged under 60.Around 95 percent of respondents expectto be using their scooter for the longterm and, not surprisingly, 93 percentsaid their scooter was a way for them tomaintain their independence.Based on responses, the vastmajority of trips do not result ininjury or damage of any kind, but 5percent of those surveyed reportedexperiencing an incident ...Though 88 percent of users feel safewhile on their scooter, the survey doesshow that there is a wide variationbetween the quality and depth of safetytraining provided by therapists andstockists. Post-purchase training canrange from something as simple as arundown of the controls and supplyingthe user with an RTA leaflet; to a safetydrive on road and footpath, road rules,battery charging, doorway maneuveringand so on. This highlights much room4atsa Assistive Technology Suppliers Australasia IncWebsite: www.atsa.org.au Phone: (02) 9893 1883 Fax:(02) 8212 5840Mail: Level 7-91 Phillip St, PARRAMATTA NSW 2150 Email: info@atsa.org.auatsa


for unification when it comes to trainingprovided to customers and new users.Scooter users take an average of 5.8trips per week outside the perimeter oftheir home – 83 percent are on sealedfootpaths or bike paths, 40 percentventure onto a sealed road, and asmall number of users will use theirs inshopping centres, on unsealed footpathsor tracks and unsealed roads. Based onresponses, the vast majority of trips donot result in injury or damage of anykind, but 5 percent of those surveyedreported experiencing an incidentwhether it be their scooter topplingover, collisions with stationary or movingobjects, or a trip or fall from their scooter.Factors that users felt contributed tothese accidents include cars backing outof driveways, scooters not being noticedon roads or parking lots, damagedroads and footpaths and confusion atintersections among pedestrians, scooterusers and other road users.These findings provide useful guidanceto those developing and implementingeducation and training of scooter users.ATSA meets with theNDIS Launch TransitionAgencyLate last year ATSA’s Executive Officer,Chris Sparks, attended the NAERAmeeting in Melbourne and was askedto do a presentation on supplying ATwithin the context of the NDIS. After themeeting Chris was invited to meet withDavid Bowen, CEO of the NDIS LaunchTransition Agency in Canberra. Chris,along with ATSA’s Senior Policy AdvisorMichael Summers, took the opportunityto meet with David and Jackie Hiller-Broughton, the Agency’s DirectorAssistive Technology and Modifications.The primary purpose of the meeting wasto introduce ATSA and see how we couldwork with the Agency to help implementan efficient and effective means ofsupplying AT in the various NDIS launchsites scheduled to commence on 1st July.Rome was not built in a day and Davidmade it clear that the NDIS is a schemethat will have to evolve and grow overtime to meet the needs of Australianswith disability. It was enlightening toget his perspectives on how the schemewould roll out and also the manychallenges that will confront this majorsocial reform.The responsibility for most disabilityservices mainly resides with the statesand territories. This includes most of thefunding for AT. Many of the state/territoryprograms will need to be dismantled overtime, either partially or entirely, and someof their functions taken over by the NDIS.This in itself is a massive undertakingand is further complicated by thedifferences that exist between the variousjurisdictions when it comes to supportingpeople with disability. Combine that withthe workforce readiness issues and youcan start to see just how much workthere is to make the NDIS a reality.AT is just one of the supports that willbe funded through the NDIS which is ascheme that will broadly help Australianswith disability to achieve their lifegoals. However ATSA made the pointthat for those who require AT for theirdaily living, it is one of the most criticalfactors.We look forward to working with David,Jackie and the rest of the Agency’s staffto help implement this long overdue andmuch need reform to disability support.David Bowen, CEO of the NDIS LaunchTransition AgencySaving a Buck with ATProcurementYou would have to have been SleepingBeauty for the past decade not to noticethat all governments, state/ territoryand federal, are under extreme financialpressure. Justifiably this extends to thosegovernment bureaucracies charged withthe responsibility of funding assistivetechnology (AT) for people with disability.After all, we’re all taxpayers and we expectthem to spend our money prudently.Over the past few years AT funders havebeen looking at various procurementoptions, all with the goal of getting morebang for their buck whilst maintainingquality AT outcomes for their clients. Itmay be worthwhile to consider someof the pros and cons of the differentmodels.Contracts and Tenders – We haveseen major mobility contracts issuedby DES in South Australia and MASS inQueensland. SWEP in Victoria issuedChemtronics with a state-wide contractfor equipment maintenance, serviceand reissue. The contract process isan expensive one for suppliers andit is often hard to justify the effortrequired for complex contracts outsidethe major markets of NSW, Victoria andQueensland. The methodology behindthis process is to offer a once in anX-year opportunity (insert the number ofyears of the contract for X) for a supplierto get on contract so they need to offervery competitive prices.There are however downsides to thisconcept –• Reduced consumer choice. A therapistcan usually recommend an item offcontract based on clinical need (often anonerous process in itself for overworkedtherapists) but what about what theconsumer actually wants?• Too many essential specifications.There is a lot of great AT out there withdifferent maximum/minimum widths andlengths, or weight capacity, or wheelsizes, or brake options etc. When thetender insists on too many “must-have”specifications, many potentially ideal,5atsa Assistive Technology Suppliers Australasia IncWebsite: www.atsa.org.au Phone: (02) 9893 1883 Fax:(02) 8212 5840Mail: Level 7-91 Phillip St, PARRAMATTA NSW 2150 Email: info@atsa.org.auatsa


quality products are excluded from theoutset even though they may suit themajority of intended users and possiblycost less than those that fully comply.• Where’s the pressure to perform? Mosttenders/contracts have KPIs for thesuccessful supplier(s) to meet throughoutthe term of the contract, however it isquestionable if they are strictly monitoredand enforced. Some would suggest thatonce you have won the contract youare pretty much guaranteed to hold itfor the contract period and often for anextension period as well.• How do we know best value wasreally achieved? Value is hard to reallynail down, the combination of theright products and service levels at thelowest possible price. Looking at theoutcomes of some tender processes, thewinners and losers, it is sometimes hardto imagine best value was genuinelyachieved.• Tenders/contracts and subsidy fundingschemes. Both MASS (Qld) and SWEP(Vic) do not fully fund AT and manyof the subsidy levels they offer fallwell short of the real cost of AT. Theconsumer, often with the support ofbenevolent associations, picks up thebalance. What made sense to the funderin terms of costs during the tenderprocess may be totally unacceptable tothe consumer who has to accommodatethe funding shortfall.Bulk Purchase of Standard AT– This can be done via the tender/contract process or on a more adhoc basis as we have seen used veryeffectively by EnableNSW. With no longterm agreed contracts, suppliers haveto constantly sharpen their pencil to havea chance of winning some business.As with most other things in life, thereis always the flipside -• Often the only thing that matters isprice. It certainly keeps life simple, noreal requirement for service levels suchas immediate availability, repairs, stockof spare parts, trained technical staff,product knowledge etc. If that’s neededit will be found elsewhere, usually at aprice.• What about the trial? But it’s StandardAT we are talking about, you don’t needa trial. Fine, suppliers just wish someonewould tell that to the therapists. The factis that much of the so called “standard,noncustomised AT” often still needs atrial to ensure it works for the specificclient, their needs/capability and theirenvironment. Also many therapistsstruggle to effectively trial what maylook like simple AT without the help of asupplier.• Loss of value adds. Put simply, themultitude of added value services an ATsupplier provides is rarely understooduntil they are not available. Free deliveryand setup, loan equipment, immediateavailability of a range of sizes or thoseother products conveniently out in thevan that weren’t thought of before thetrial began. Even getting basic AT right isnot always as easy as simply ordering itfrom a warehouse.• The hidden costs. Though it’s notalways the case, bulk purchasinggenerally means the funder has toprovide warehousing and distributionservices. There’s also the cost of handlingreturns and resupply when the firstitem sent was unsuccessful with theintended client. What about the costs oftraining staff so they at least have somebasic knowledge of AT? Under a properfinancial microscope we may find whatis saved on the widget is more thanaccounted for in hidden costs borne bythe funder.Reissue is the Way – It just makessense. If someone no longer needs theirAT, get it back, clean it, service it, storeit, catalogue it and when someone elseneeds it there is no need to purchasea new one. DES (SA) have turned ATreissue into an artform and most otherstates/territories have a clear focus onincreasing their rates of AT reissue. Doneproperly, this means there are more fundsremaining to meet the needs of otherconsumers, often with more specialisedrequirements. Could there be anythingother than wins out of AT reissue -• Fitting the individual to the AT. It shouldabsolutely be the other way aroundbut we continue to hear anecdotesfrom therapists that they are beingpressured to take what’s on offer fromreissue as it’s “close enough to what wasrequested”.• Reissue as a driver of new productpurchases. There have been somealarming reports of funders encouragingtherapists to try a different product towhat was already successfully trialled,exhibiting a preference for those productsthe funder believes may be more suitedto reissue down the track. MultipleAT trials are a source of frustrationfor consumers as well as being costlyand time consuming for therapists andsuppliers.• The costs of reissue. How does afunder genuinely know what it costs toretrieve, clean, service, store, catalogueand reissue an item? What about thecosts of staff training, consumables,depreciation of plant, running a vehiclefleet, warehouse rental etc? SWEP(Vic) are the exception of course asthey have chosen to contract out theirreissue program to a specialist third partyorganisation.• Who configures it? Even a basicitem may need to be setup to suit theindividual and again therapists are notalways competent at this task. Who willadjust the seat back height, change theamount of dump, fit the drop base, lockin the removable legs or screw on theseat?• Safety for clients and care givers. Thisis the big one. Reissued equipmentmust be safe. Poorly trained orsupervised technicians combined with alack of real world experience can havedisastrous consequences. Who trainsthe clients and care givers in safe useprinciples of something like a patientlifter? Safety is a definite issue when itcomes to reissue.The other model that has beendeveloped is the rental contractestablished by the Department ofVeterans’ Affairs (DVA). It has some realbenefits for the DVA such as no upfrontcapital costs, the supplier remains thelegal owner of the equipment and withskilled negotiation, rental charges arefairly low and capped at 12 monthsregardless of how long the veteran usesthe piece of equipment. However oneof the major 5 contractors has alreadywithdrawn from the contract and thereare increasing concerns amongst thehundreds of small sub-contractors that6atsa Assistive Technology Suppliers Australasia IncWebsite: www.atsa.org.au Phone: (02) 9893 1883 Fax:(02) 8212 5840Mail: Level 7-91 Phillip St, PARRAMATTA NSW 2150 Email: info@atsa.org.auatsa


Debbie Woodgate from Mobility OptionsSurely there are many of you who can vividly remember the tragic Granville train disaster – still regarded today as the mostdevastating rail disaster in Australia’s history.It was January 18, 1977 when a crowded commuter train on its way into the city derailed and crashed into the bridge supportsat Granville. Eighty-three people died and 210 people were injured, while countless others to this day owe their lives to simplymissing the train.The opposite is true for Debbie Woodgate (nee Skow) of Mobility Options.On her way to work as a police woman, her car broke down and she was left no choice but to catch the train. She wastravelling in the carriage directly beneath the bridge and was buried for 12 hours beneath 400 tonnes of concrete in a traincarriage that had been crushed to just 45 centimetres in height. She was the last rescued and was given around a one per centchance of survival.Today, it is quite clear that Debbie’s path in life has been shaped by that accident. After enduring 18 months in intensivecare, an amputated leg and 11 years of rehabilitation, she emerged from it all and dedicated her life to helping others - fromvolunteering with a number of charities, to establishing Mobility Options nearly 11 years ago. Typical of Debbie’s giving attitudeand outlook on life, she is committed to helping the aged and people with disability.the contract is unsustainable, as when allfactors are considered, they are actuallylosing money. It will be interesting towatch how this develops over the next12 months.There is no doubt savings can bemade by funders through procurementpractices that are efficient, innovative,consumer outcome driven and with agenuine measurement of real value.The fundamental flaw ATSA sees in toomany of the procurement initiatives thatfunders embark upon, is a basic lack ofunderstanding of the supply chain, thecosts involved and the real opportunitiesfor savings through efficiency.Australia is an expensive place to dobusiness and like it or not, supplying ATin this country is heavily service oriented.Although the costs of many standarditems of AT have plummeted over thepast 2 decades (generally due to lowcost Asian manufacturing), these aremore than out weighed by the costs tothe supplier of providing the multitude ofvalue added services.The temptation is to ignore the serviceaspects of AT supply and go ahead andpurchase whatever is required at thelowest possible cost. The risks for goodconsumer outcomes are obvious anddifficult to measure if they begin to decline.Travelling in taxiswith mobility aidsFor a guide to identifying which mobility aidspassengers can remain safely seated in click hereInformation Sheet from Victorian Taxi DirectorateThere is a very important aspect of ATprovision that should be of concern toorganisations representing people withdisability and the consumers themselves.How do the types of initiatives detailedabove, align with a Person CentredApproach that is core to the NDIS and isbecoming part of the DNA of all disabilityservices in NSW, Victoria and otherjurisdictions?As a wheelchair user of some 50 yearsexperience, there few things moreconnected with my identity, dailycomfort, what I see when I look inthe mirror and my general well beingthan the wheelchair I sit in everyday. Iknow under the NDIS it will have to be“reasonable and necessary” but to methings such as looks, reliability, colourand brand really matter, they reallymatter. I sincerely hope that AT will beviewed with the same person centredapproach as other disability services, notjust in the NDIS, but in all governmentrun programs.Chris Sparks – Executive OfficerPresidentSecretaryTreasurerCommitteeSam Garland (Aidacare)Jill Barnett (Magic Mobility)George King (Home Safety & Comfort)Owen Davies (Permobil)Rob Hogan (Country Care)Warren Robinson (Walk on Wheels)Mark de la Mare (Invacare)Executive OfficerSenior Policy AdvisorMarketingChris SparksMichael SummersNikki McMahon7atsa Assistive Technology Suppliers Australasia IncWebsite: www.atsa.org.au Phone: (02) 9893 1883 Fax:(02) 8212 5840Mail: Level 7-91 Phillip St, PARRAMATTA NSW 2150 Email: info@atsa.org.auatsa


Welcome to new ATSA membersCanterbury ConceptsPh: (03) 9580 1744 Fax: (03) 9560 3466 www.grabrail.com/Canterbury Concepts are based in Melbourne and supply the modular Canterbury ConceptsGrabrail System. With superior performance, versatility and a stylish design, this easily installedsystem assists people returning to or staying in their own homes.Statewide Home Health CarePh: (03) 9541 6220 Fax: (03) 9591 6292 www.shhc.com.au/Statewide Home Health Care is a family-owned business that originated in St Kilda, Victoria.Statewide have established a wide range of independent living and rehabilitation products,including for pain management, fall prevention, asthma and allergy care and aids for daily living.Peninsula Home Health CarePh: (03) 9786 7004 Fax: (03) 9786 8186 www.phhc.com.au/Peninsula Home Health Care is an independent living and rehabilitation centre, stocking awide range of assisted living aids equipment. All their staff are fully trained home health careconsultants and deliver the highest possible standard of care.Paragon Mobility3/10 Tapnor Crescent, Brendale QLD 4500 Ph: 1300 652 382 Fax: (07) 3112 6125www.paragonmobility.com.au/Paragon Mobility was formed in response to a growing need for specialised mobility products.They distribute products from PDG Mobility, Motion Concepts, RAZ Design Inc and MeyraOrtopedia.Mobility Options1/340 Pennant Hills Rd, Pennant Hills NSW 2120 Ph: (02) 9875 5530 Fax: (02) 9980 9358www.mobilityoptions.com.au/Mobility Options are a wholesale and retail outlet for disability and rehabilitation aids based inPennant Hills, New South Wales. Owner Debbie Woodgate and her husband import directly fromthe manufacturer as well as providing items from local big-name providers.Medix21 Australia8 Wayne Court, Dandenong VIC 3175 Ph: (02) 9970 7342 www.medix21australia.com.au/Medix21 Australia Pty Ltd originally began in New Zealand under the name Medix21Ltd and hasrecently commenced exclusively importing European brands such as Joerns Oxford hoists, Rothportable hand rails, Nightingale bariatric beds and Easa shower trays and doors. Medix21 worksclosely with their suppliers to bring you the newest products at all times.8atsa Assistive Technology Suppliers Australasia IncWebsite: www.atsa.org.au Phone: (02) 9893 1883 Fax:(02) 8212 5840Mail: Level 7-91 Phillip St, PARRAMATTA NSW 2150 Email: info@atsa.org.auatsa


atsaMembers RegisterAbility in Motion260 Leitchs RdBRENDALE QLD 4500Ph: 1800 994 408Fax: (07) 5335-1604www.abilityinmotion.com.auAidacare Pty Ltd4 Noonan RoadINGLEBURN NSW 2565Ph: (02) 9618-5000Fax: (02) 9618-5111www.aidacare.com.auAstec Equipment Services2/109 Hertford StreetSEBASTOPOL BALLARAT VIC 3356Ph: (03) 5336-3900Fax: (03) 5336-3977www.astecservices.net.auAustech MedicalUnit 1 / 88 Lear Jet DriveCABOOLTURE QLD 4510Ph: (07) 5495-8663Fax: (07)5495-8273Auto Mobility3/61-63 Canterbury RdMONTROSE VIC 3765Ph: 1300 660 773Fax: (03) 9762-2355www.automobility.com.auCanterbury ConceptsPh: (03) 9580 1744Fax: (03) 9560 3466http://www.grabrail.com/Country Care165 Ninth StreetMILDURA VIC 3500Ph: (03) 5022-1680Fax: (03) 5021-5653www.country-care.com.auDeJay Medical and Scientific Pty Ltd1 Prince William DriveSEVEN HILLS NSW 2147Ph: (02) 9838-8869Fax: (02) 9838-7869www.dejay.com.auDisability Hire VehiclesUnit 1 - 10-12 Wingate RoadMULGRAVE NSW 2756Ph: (02) 4577-2225Fax: (02) 4577-5828www.disabilityhire.com.auDurable Medical Equipment LtdUnit 2 - 19 Boden PlaceSEVEN HILLS NSW 2147Ph: 02) 9674-8904Fax: (02) 8212-5912www.durmed.com.auDynamic Controls Pty Ltd17 Print Place, MiddletonCHRISTCHURCH NZPh: +64 21 224978Fax: +64 3 9628989www.dynamiccontrols.comDynamic Wheelchair Solutions Pty LtdUnit 17, 14-26 Audsley StreetCLAYTON VIC 3168Ph: (03) 9548-8400Fax: (03) 9548-8411Eden Healthcare Solutions564 David StAlbury NSW 2640Ph: (02) 6041-9700Fax: (02) 6041-9711www.bellevuemedical.com.auEndeavour Lifecare Pty LtdUnit 2 - 37-41 Hallam South RoadHALLAM VIC 3803Ph: (03) 9703-2900Fax: (03) 9703-3465www.endeavourlifecare.com.auEniax Pty Ltd1/30 Heathcote RoadMOOREBANK NSW 2170Ph: (02) 9601-6909Fax: (02) 9601-7870www.hospitalathome.com.auFAS Therapeutic Equipment6 Bate DriveBRAESIDE VIC 3195Ph: (03) 9587-6766Fax: (03) 9587-6899www.fasequipment.comFisher Lane Pty Ltd26 Victoria CrescentABBOTSFORD VIC 3067Ph: (03) 9419-2250Fax: (03) 9417-2074www.fisherlane.com.auFreedom Healthcare88 Parramatta RoadUNDERWOOD QLD 4119Ph: (07) 3801-3910Fax: (07) 3801-4792www.freedomhc.com.auGeelong Wheelchair Services Pty LtdUnit 18 - 147 Marshalltown RoadGROVEDALE VIC 3126Ph: (03) 5244-0844Fax: (03) 5244-0850www.geelongwheelchairs.com.auGMS RehabilitationLot 1 - 48 Commercial RoadLYNBROOK VIC 3975Ph: 1800 060 919Fax: 1300 734 998www.gmsrehab.com.auGTK RehabUnit 11 - 14 Boden RoadSEVEN HILLS NSW 2147Ph: (02) 9620-9177Fax: (02) 9620-9081www.gtkrehab.com.auHealthcare Innovations Australia Pty LtdUnit 3, 10-12 Carsten RoadGEPPS CROSS SA 5094Ph: (08) 8260-3789Fax: (08) 8125-5990www.healthcareinnovations.com.auHome Safety and Comfort2/187 Lake RoadPORT MACQUARIE NSW 2444Ph: (02) 6581-2400Fax: (02) 6581-2422www.homesafetyandcomfort.com.auIndependent Home Care SuppliesUnit 2, 21 Denison StreetWOLLONGONG NSW 2500Ph: (02) 4227-4315Fax: (02) 4227-4316www.ihcss.com.auIndependent Living Solutions8 Keane StreetCURRAJONG TOWNSVILLE QLD 4812Ph: (07) 4728-1200Fax: (07) 4728-1201www.living-solutions.com.auInvacare Australia Pty Ltd1 Lenton PlaceNORTH ROCKS NSW 2151Ph: (02) 8839-5333Fax: (02) 8839-5353www.invacare.com.auK Care Healthcare EquipmentUnit J - 5 Butler BoulevardeBurbridge Business ParkADELAIDE AIRPORT SA 5950Ph: (08) 8154-4105Fax: (08) 8154-4117www.hillshealthcare.com.auKeep Moving Pty LtdPO Nox 37082WINNELLIE NT 0821Ph: (08) 8947-5122Fax: (08) 8947-2531www.keepmoving.net.auLiberty Healthcare2/11 Commercial DriveASHMORE QLD 4214Ph: 1300 885 853Fax: (07) 5571-2312Magic Mobility Pty Ltd2/16 Viewtech PlaceROWVILLE VIC 3178Ph: (03) 9755-8100Fax: (03) 9755-8111www.magicmobility.com.auMaroondah Home Healthcare32-34 Railway AvenueRINGWOOD VIC 3135Ph: (03) 9879-8885Fax: (03) 9879-3133www.homehealth.com.auMedi-Repair Services129 Holbrook StreetINVERMAY TAS 7248Ph: (03) 6334-8844Fax: (03) 6334-8855www.medirepairservices.com.auMedistoreUnit 11 - 12 Mars RoadLANE COVE NSW 2066Ph: 1300 882 194Fax: 1300 882 197www.medistore.com.auMedix21 Australia8 Wayne CourtDandenong VIC 3175Ph: (02) 9970 7342http://www.medix21australia.com.au/Megalong Positioning ServiceUnit 1, 14-16 Livington StreetLAWSON NSW 2783Ph: (02) 4759-2800Fax: (02) 4759-2877www.megalongpositioning.com.auMobility Aids Australia Pty Ltd1/820 Princes HighwaySPRINGVALE VIC 3171Ph: (03) 9546-7700Fax: (03) 9546-7744www.mobilityaids.com.auMobility Matters Pty LtdPO Box 669FYSHWICK ACT 2609Ph: (02) 6280-7244Fax: (02) 6239-1281www.mobilitymatters.com.auMobility Options1/340 Pennant Hills RdPennant Hills NSW 2120Ph: (02) 9875 5530Fax: (02) 9980 9358http://www.mobilityoptions.com.au/9atsa Assistive Technology Suppliers Australasia IncWebsite: www.atsa.org.au Phone: (02) 9893 1883 Fax:(02) 8212 5840Mail: Level 7-91 Phillip St, PARRAMATTA NSW 2150 Email: info@atsa.org.auatsa


Northcott Equipment SolutionsPO Box 4055PARRAMATTA NSW 2124Ph: (02) 9890-0186Fax: (02) 9898-0924www.northcottes.com.auNorthern Rivers Surgical18 Endeavour CloseBALLINA NSW 2478Ph: (02) 6686-6644Fax: (02) 6686-9383www.intermobility.com.auNovis HealthcareUnit 12 - 12 Mars RoadLANE COVE NSW 2066Ph: 1300 738 885Fax: 1300 738 886www.novis.com.auOmni Healthcare206 Creswick RoadBALLARAT VIC 3350Ph: (03) 5333-4006Fax: (03) 5333-3825www.omnihealthcare.com.auOtto Bock Australia Pty LtdSuite 1.0 - Century Corporate Centre62 Norwest BoulevardeBAULKHAM HILLS NSW 2153Ph: (02) 8818-2804Fax: (02) 8814-4504www.ottobock.com.auPara Mobility5 Chadd StGALSTON NSW 2159Ph: (02) 9653-2719Fax: (02) 9653-3719www.paramobility.com.auParagon Mobility3/10 Tapnor CrescentBrendale QLD 4500Ph: 1300 652 382Fax: (07) 3112 6125http://www.paragonmobility.com.au/Peninsula Home Health CarePh: (03) 9786 7004Fax: (03) 9786 8186http://www.phhc.com.au/Permobil Australia Pty LtdUnit 3 - 39 Stanley RoadINGLEBURN NSW 2565Ph: (02) 9618-2755Fax: (02) 9605-7267www.permobil.comPride Mobility Products Australia Pty Ltd20-24 Apollo DriveHALLAM VIC 3803Ph: (03) 8770-9660Fax: (03) 9703-2720www.pridemobility.com.auProblem Management Engineering Pty Ltd6 Kookaburra RoadHORNSBY HEIGHTS NSW 2077Ph: (02) 9482-2808Fax: (02) 9476-6046www.pmeautoconversions.com.auScooters & Mobility Pty LtdUnit 4 - 166 Hannell StreetMARYVILLE NSW 2293Ph: (02) 4962-4007Fax: (02) 4962-4004www.scootersandmobility.comScooters AustraliaPO Box 3012WHEELERS HILL VIC 3150Ph: (03) 9799-9077Fax: (03) 9799-9177www.scootersaus.com.auScooters Australia CanberraWaramanga Shops, 1-7 Waramanga PlaceWARAMANGA ACT 2611Ph: (02) 6288-3538Fax: (02) 6288-3583www.scootersaus.com.auScooter World Australia81 Grange RoadWELLAND SA 5007Ph: (08) 8245-1111Fax: (08)-1110www.scooter-world.com.auSeating Dynamics Pty LtdUnit 3 - 19 Boden RoadSEVEN HILLS NSW 2147Ph: (02) 9620-7839Fax: (02) 9012-0087www.seatingdynamics.com.auSpecialised Wheelchair Company11 Mitchell RoadBROOKVALE NSW 2100Ph: (02) 9905-5333Fax: (02) 9905-2208www.swco.com.auStatewide Home Health CarePh: (03) 9541 6220Fax: (03) 9591 6292http://www.shhc.com.au/Sunrise Medical Pty LtdUnit 7 - 15 Carrington RoadCASTLE HILL NSW 2154Ph: (02) 9899-3144Fax: (02) 9899-3244www.sunrisemedical.com.auTotal Mobility Solutions Pty LtdUnit 1A 1-11 Burns RoadHEATHCOTE NSW 2233Ph: (02) 9520-1866Fax: (02) 9520-4345www.totalmobility.com.auVictorian Home Health Equipment51 Lusher RoadCROYDON VIC 3136Ph: (03) 9725-6577Fax: (03) 9725-8067www.vhhe.com.auWalk on Wheels Australia (Brendale) Pty Ltd260 Leitchs RoadBRENDALE QLD 4500Ph: (07) 3205-5654Fax: (07) 3205-5467www.walkonwheels.com.auWalk on Wheels NSW Pty Ltd7/301 Hillsborough RoadWARNERS BAY NSW 2282Ph: (02) 4954-8555Fax: (02) 4954-5017www.wownsw.comWatercomfort Company42 Alexander AvenueTAREN POINT NSW 2229Ph: (02) 9531-1699Fax: (02) 9531-1799www.watercomfort.com.auWheelchair SalesUnit 13/2 Ash RdPRESTONS NSW 2170Ph: (02) 9607 3355Fax: (02) 9607 2233www.wheelchairsales.com.auParaQuad NSW6 Holker StreetNEWINGTON NSW 2127Ph: (02) 8741-5685Fax: (02) 9735-0016www.paraquad.org.auPeak Care Equipment Pty LtdUnit 2 - 21 Denison StreetWOLLONGONG NSW 2500Ph: (02) 4227-4315Fax: (02) 4227-4316www.peak-care.com.au10atsa Assistive Technology Suppliers Australasia IncWebsite: www.atsa.org.au Phone: (02) 9893 1883 Fax:(02) 8212 5840Mail: Level 7-91 Phillip St, PARRAMATTA NSW 2150 Email: info@atsa.org.auatsa

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