Living in the North - Townsville City Council

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Living in the North - Townsville City Council

townsvilleemergencycontacts >>educating residentsabout the naturaldangers that canoccur in northqueenslandserviceAll Emergency Calls 000Townsville City CouncilEmergency After Hours, Flooding information,Dengue outbreaks, Sun safety informationTownsville Local Disaster Management GroupDisaster Coordination Centre(only during declared emergencies)number1300 878 0011800 738 541Queensland Fire and RescueTownsville Fire StationTownsville State Emergency Service (SES)Tarping/Branches DownQueensland PolicePolice Link (Non life-threatening calls)00007 4771 211113 25 0000013 14 44Ambulance (Non life-threatening calls) 13 12 33Ergon EnergyLoss of supply and emergenciesOrigin EnergyNatural gas and LP gas emergencies - leaks only13 22 9613 16 701800 808 526RACQ (Road Reports) 1300 130 595Telstra 13 22 03Optus 13 13 44Townsville Hospital 07 4433 1111Department of Main Roads (Road Closures) 13 19 40Translating and Interpreting Service 13 14 50> Living in the NorthTownsville and North Queenslandis a beautiful place to live withover 300 days of sunshine.Like many regions in northernAustralia, there is a potentialrisk for natural disasters such asflooding and cyclones, tropicaldiseases (e.g. dengue) andhigher rates of skin cancer.Townsville City Council iscommitted to educating residentsabout the natural dangers thatcan occur in North Queensland.emergency contacts


emergencykit checklist >> it is vital you prepare anairtight, waterproof kitplan. prepare. survive.Plan for cyclonesSpecial Items Baby needs such as nappiesand bottles Medications Contact lenses orprescription glasses Games, books and puzzlesfor entertainment Esky and ice Ensure you have enough cashon hand to last one week Fuel for car Pet food and suppliesIn a waterproof wallet Will and insurance policies Passports and immunisationrecords Bank account and creditcard numbers Inventory of householdcontents Important phone numbers Family records such as birthand marriage certificates USB with the above documentssaved electronicallyUse this checklist when packing and updating your Emergency Kit.dietary requirements Comfort foods such asbiscuits, lollies, cereals,coffee and teaWater Water in plastic containers A three day supply; minimumfive litres of water per day perpersonFood Minimum three day supply Cooking facilities such as gasBBQ/camping stove Ready to eat canned meats,fruit and vegetables Canned juices, milk and soups Staples such as sugar,pepper, salt and high energyfoods such as peanut butter,honey, jams, biscuits andmuesli bars Vitamins Food for babies, children,elderly persons or any specialTools and supplies Plates, bowls, cups, utensils(paper or plastic plates don’trequire washing) Battery operated radio Battery operated torches Spare batteries Utility knife Toilet paper Soap/detergent Personal hygiene items Duct and masking tape Matches in waterproofcontainer Disinfectant Mobile phone and charger Insect repellent and sunscreen Tools for temporary repairs Rope and chains for securingoutdoor items Extension cords and powerboards Plastic sheeting or tarpsFirst Aid Kit Replace any used contentsClothing and bedding At least one complete changeof clothing and footwear perperson Long sleeve shirts and trousers Sturdy shoes Rain gear Blankets or sleeping bags Hats and work gloves Sunglassesemergency kit checklist


prepare yourfamily and homefor cyclones >>cleaning up around your homehelps you prepare for cyclonesplan. prepare. survive.Prepare your family and home for cyclonesTo help protect your home andloved ones during cyclones, takesteps prior to the wet season toprepare your family and maintainyour property. Don’t leave it tothe last minute. It pays to beprepared. Are you cyclone ready?Council assists residentswith the storage of importantdocuments and photos.CityLibraries now havedocument scanning stationsand residents can now:>> Visit any CityLibrariesbranch with their importantdocuments>> Receive a free 4GB USB(includes local disasterinformation)>> Copy and download theirdocuments and/or photosto the USB. The library staffcan assist if required.Prepare your home Repair corrosion, particularlyinside the roof. Replace rotten and termiteinfestedtimber. Secure and tighten fixings andtie-down bolts on your roof. Clean gutters and downpipes. Trim trees and overhangingbranches. Find out how to turn off mainspower for gas, water andelectricity. Purchase emergency suppliessuch as masking tape,tarpaulins, sandbags andwater containers. Is it possible that your housecould contain asbestos? Thiscould become damaged in adisaster event. It is importantto know how to safely handleand dispose of asbestos.Prepare your family Have a family meetingand explain the need fora family disaster plan andlikely threats. Discuss whatyour family will do during adisaster event. Is your house in a flood orStorm Tide Zone? Check theStorm Tide Evacuation Guideand prepare an EvacuationPlan. Prepare an Emergency Kit foryour family.There are many things you cando to reduce your chances ofbecoming a victim during adisaster. Taking these simpleprecautions will help protect you,your family and your propertybefore the onset of a disaster.preparing your home


storm tideevacuationguide >>you may need to evacuate yourhome due to a storm tide. areyou cyclone ready?plan. prepare. survive.Know your Storm Tide ZoneThe Storm Tide Evacuation Guide will help you prepare for cyclone events that result in an evacuation. Ifyou are not required to evacuate, your home is often the safest place for you. Evacuation zones have beenidentified. Residents living in these areas have received the guide and two zone identification stickers inthe mail. A copy of this guide is available on council’s website and Customer Service Centres. Residents areadvised to review this guide before the wet season.Evacuation ZonesRed Evacuation ZoneIndicates areas at highest risk offlooding from cyclone storm tide.Orange Evacuation ZoneIndicates areas at high risk offlooding from cyclone storm tide.Yellow Evacuation ZoneIndicates areas at moderate risk offlooding from cyclone storm tide.Blue Evacuation ZoneIndicates areas at low risk offlooding from cyclone storm tide.Authorities will adviseevacuations by the above zones,NOT streets or suburbs. Thisyear be prepared, know yourevacuation zone.1TOWNSVILLESTORM TIDEEVACUATION GUIDEThis guide is used to inform residents of predictedstorm tide flooding associated with a tropical cycloneBLUEEVACUATION ZONEYOUR PROPERTY IS IN THEBLUE EVACUATION ZONE.Your property may be at risk fromstorm tide flooding, during cyclones.Identify your evacuation route to yourpre-determined safer location.During a cyclone event tune intowarnings, authorities will advisewhich zones need to evacuate.For further information on evacuationvisit www.townsville.qld.gov.auYour property may be at risk fromstorm tide flooding, during cyclones.Identify your evacuation route to yourpre-determined safer location.During a cyclone even tune intowarnings, authorities will advisewhich zones need to evacuate.For further information on evacuationvisit www.townsville.qld.gov.auYELLOWEVACUATION ZONEYOUR PROPERTY IS IN THEYELLOW EVACUATION ZONE.REDEVACUATION ZONEYOUR PROPERTY IS IN THERED EVACUATION ZONE.ORANgEEVACUATION ZONEYOUR PROPERTY IS IN THEORANgE EVACUATION ZONE.Your property may be at risk fromstorm tide flooding, during cyclones.Identify your evacuation route to yourpre-determined safer location.During a cyclone even tune intowarnings, authorities will advisewhichzones need to evacuate.For further information on evacuationvisit www.townsville.qld.gov.auYour property may be at risk fromstorm tide flooding, during cyclones.Identify your evacuation route to yourpre-determined safer location.During a cyclone even tune intowarnings, authorities will advisewhich zones need to evacuate.For further information on evacuationvisit www.townsville.qld.gov.austorm tide evacuation guide


survivetune intowarnings >>tune into your local radio stationor follow social media for thelatest emergency informationplan. prepare. survive.Survive tune into warningsWhen warnings are issued youmay be directed to:>> Finalise preparations>> Secure items around your home>> Activate your Emergency Plan>> Shelter in your home, or>> Commence evacuation to yourpredetermined safer location.Radio StationsTune into your local radio stationfor emergency information.ABC Local Radio 630 AM4TO FM102.3 FMHot FM103.1 FMZinc100.7 FMMIX FM106.3 FMTriple T103.9 FMWebsitewww.townsville.qld.gov.auwww.disaster.qld.gov.auwww.bom.gov.auSocial MediaTownsville Disaster Information@TCC_newstune into warnings


stateemergencyservice >>a volunteer organisationdesigned to help thequeensland communityin times of emergenciesand disastersplan. prepare. survive.How can the SES help you?The role of the SESThe State Emergency Service(SES) is a volunteer organisationdesigned to help the Queenslandcommunity in times ofemergencies and disasters.Each year the SES receivethousands of calls for assistance.The SES is involved in preparingfor, and responding to, manydifferent types of disasters andemergencies including:>> Cyclones>> Storms>> Floods>> Crime Scene/ForensicsSearches>> Public events>> Body recovery>> Earthquakes>> Cliff rescues>> Transportation incidents(road/rail/air)>> Landslides>> Searches for missingpersons, and>> Animal disease outbreaks.The SES performs the followingfunctions in the above emergencies:>> Search and rescue>> Help injured persons>> Protect persons or propertyfrom danger or potentialdanger associated with anemergency, and>> Other activities to helpcommunities prepare for,respond to and recover fromdisaster events.When to call the SESSES volunteers have limitedresources to respond toemergencies. Please ensure thatyour situation is an emergencybefore you call. You can call theSES for the following assistanceduring emergencies:>> Trees and branches downand access to your homeis blocked>> Major flooding and temporaryrepairs/covering of damagedor leaking roof>> Access to tarpaulins forhomes, and>> Access to sandbags.The SES is not available toundertake general maintenanceon leaking roofs or cleaningblocked gutters during rain orcyclone events. If you rent yourproperty please contact theproperty owner or manager formaintenance issues. This shouldbe done prior to the wet season.The SES must have the owner’spermission to enter a property oraccess a roof. Power will be turnedoff by the SES before accessingroof. You will need to have alicensed electrician or Ergon turnit back on.state emergency service


living withthe wetseason >>townsville is built on anatural flood plain and thecity will sometimes experiencelocalised floodingthink. choose. act.Be safe in the wet seasonTownsville is built on a naturalflood plain and the city willsometimes experience localisedflooding. Inundation throughhomes is generally limited andtends to occur in older suburbs.During the wet season, water maybuild up over low lying roads. Itis important to note that someroads are designed to channelwater away when flows exceedthe capacity of the undergrounddrainage system. These roadsact as protection, directingstormwater away from propertiesto lakes, creeks and the ocean. Asa result, flood is short lived.Be flood safe!>> Don’t drink flood waters>> Don’t drive around barricades>> Don’t swim or play in floodwaters, and>> Don’t play or swim instormwater drains.King tides usually take placein January and February. If theycoincide with storm surges fromcyclones, water levels can greatlyexceed than the forecasted level.If you live in a suburb prone toking tides, tune into warningsand take precautionary action bymoving items to higher ground.Avoid driving through saltwateron roads wherever possible toprevent permanent damage toyour vehicle. Speeding shouldalso be avoided as it can sendwaves along streets, pushingwater into homes and yards.Be road safe!>> Do a safety check on your car– tyres, wipers, brakes>> Slow down in the wet, and>> Don’t drive through floodedroads.King TidesKing tides are a naturalphenomena that can result inlow lying areas of Townsvillebeing inundated, namely parts ofRailway Estate, South Townsvilleand Hermit Park.wet season


shelters,evacuationsand pets >>prior to each cyclone season,townsville residents needto develop a householdemergency plan.plan. prepare. survive.Shelter and evacuation options in TownsvillePrior to each cyclone season,Townsville residents need todevelop a Household EmergencyPlan that includes evacuation andshelter considerations based ontheir circumstances and exposureto risk. Follow these key steps todetermine your best shelteringoption in the event of a cyclone:1. What is your risk?>> Consider the location of yourhome.>> Consider the constructionand condition of your home,caravan or temporary dwelling.>> Consider your needs. Do youlive alone, have pets or havespecial needs?2. Consider yourshelter options:>> Shelter in Place – If you livein a well-constructed homelocated outside of a Storm TideEvacuation Zone, your bestoption is to shelter in your home.>> Evacuate to shelter in asafer place - Prearrange yourevacuation with friends orfamily first, consider shelteroptions in your community asa last resort.please note >> Shelters suchas Places of Refuge or CycloneShelters are intended as shorttermoptions, have very basicamenities and limited capacity.Managing yourpets in disastersOwners should include petsin their emergency plans. Adisaster may mean you needto evacuate or confine a pet athome. The following are tips tocare for your pets:>> Plan ahead - your animalsare your responsibility.Shelters and EvacuationCentres in Townsville willnot accept animals. Byacting early, you will avoidunnecessary danger andanxiety.>> Pets should be movedto a safer place before apotential disaster. This mightbe with relatives, friends,animal boarding facilities ora temporary animal shelter.>> If you are evacuatingand taking your pet withyou, ensure you have thefollowing:>> Non-perishable petfood and water bowls>> A leash (possibly amuzzle) or a carry-cage,bag or box>> Toilet litter or oldnewspapers, and>> Pets’ medical historyand vet contact details.shelters, evacuations and pets


prepare yourhome forbushfires >>every year bushfires putthe lives and properties ofqueenslanders at risk.think. choose. act.Don’t fuel the fire - prepare yourhome and family for bushfiresEvery year bushfires put the livesand properties of Queenslandersat risk. Everyone has a part toplay in bushfire mitigation andit is vitally important that we alltake steps to ensure we preparefor bushfires. Do you live within a fewkilometres of bushland? Does your local area have abushfire history? Is your home built on a slope? Do you have trees and shrubswithin 20m of your house? Is your ‘Bushfire Survival Plan’more than one year old?If you answered ‘Yes’ to one ormore of these questions youmay be at risk in the event of abushfire. Visit www.ruralfire.qld.gov.au and develop a BushfireSurvival Plan.The following are few simplesteps to prepare yourself, familyand property for bushfires.1. Report Bushfire activityQueensland Fire and Rescue(wildfires) – 000Townsville Police(illegal activity) – 0002. Check regularlyCheck your local Fire DangerRating regularly and understandthe current fire risks.3. Prepare your propertyProperties that are well preparedare far more likely to survive abushfire, so everyone living ina bushfire-prone area shouldprepare their property:>> Clear space around buildings.>> Clear and removeundergrowth.>> Fill any gaps in the eaves andaround windows and doorframes.>> Clear debris and grass fromfence lines.>> Remove any fire hazards fromaround the house.>> Reduce debris in and aroundyour property e.g. removefallen palm fronds and piles ofgrass clippings, rake up barkand maintain your yard.>> Make sure you haveappropriate water andfirefighting equipment.>> Make sure your property hascleared access for fire trucks.More tips for preparing yourproperty are available atwww.ruralfire.qld.gov.au.please note >> It is illegal todump green waste over yourfence line, including dumpingon public land, parks, bushlandand creeks. This activity canincrease fuel for fires and putyour property at risk.bushfires


denguearound yourhome >>do your weekly yard check anddiscard any containers thathold waterthink. choose. act.Stop DengueDefend Against DengueFollow these three simple stepsto defend against dengue:1. Don’t get bitten – theyare daytime biters>> Use repellent>> Burn mossie coils>> Use surface sprays>> Screen your house>> Wear loose clothes – theycan’t bite throughCheck for potential breeding sitesweekly, including:1 Bird bath2 Palm frond3 Sump pit4 Bucket5 Boat6 Bromeliad7 Tyre8 Toys9 Pot plants10 Roof gutter11 Water tank2. See your doctor if youfeel unwell. Dengue Feversymptoms include:>> Headache10>> Muscle and joint pain>> Skin rash11>> Loss of appetite, vomiting,and diarrhoea3>> Fever>> Bleeding of gums or nose.Ask your doctor for a blood test7953. Do your weekly yard checkAre you making dengue mossieswelcome around your home?Take responsibility to protectyourself and your family bychecking your yard for anycontainers that hold water.81624dengue prevention


sun safetystinger safetyand lifeguards >>remember these safety tips whenyou’re enjoying townsville’sgreat outdoor facilitiesthink. choose. act >>Safety tips for enjoying the outdoorsWith over 300 days of sunshine ever year, Townsville is a great place to live. It is important to rememberhowever these safety tips when enjoying Townsville’s great outdoor facilities and swimming venues.Sun Safety>> Wear a long sleeve shirt>> Wide brim hat>> Sunglasses>> Re-apply sunscreen, and>> Drink plenty of water.It only takes six minutes to burn,avoid the sun between 10am and3pm when UV levels are extreme.Lifeguard HoursStinger SafetyNovember to May is Stingerseason:>> Look for and observe warningsigns>> Swim in swimming enclosuresalong coastal regions>> Do not swim when nets areclosed>> Wear a full body length lycraswimming suit or wetsuitduring the stinger season.This device can reduce yourchances of being stung by ajellyfish by well over 75%>> Refrain from swimming at night>> Dogs are not allowed in thestinger net enclosures soplease refrain from swimmingor wading dogs within thevicinity, and>> Do not jump or play on stingernets.facility stinger nets lifeguard patrolsThe Strand Two locations 9am - 5pm dailyRockpool N/A 9am - 5pm daily (Closed Thurs for cleaning)Magnetic Island Alma Bay No 9am - 4pm dailyMagnetic Island Horseshoe Bay Yes 9am - 4pm dailyMagnetic Island Picnic Bay Yes Easter and Xmas holidaysPallarenda Yes 9am - 5pm dailyBalgal Beach Yes Easter and Xmas holidaysRollingstone No No lifeguard on dutyToomulla No No lifeguard on dutyToolakea No No lifeguard on dutySaunders Beach No No lifeguard on dutyBushland Beach No No lifeguard on dutysun safety, stinger safety and lifeguards


Household Emergency Planemergency plan activation Contact all householders Tune into warnings Check on neighbours Shelter in our strongest room Locate Emergency Kit Make final preparationsevacuation destinationPlace to meet:Address:Phone number:Email address:out of town emergency contactName:Address:Phone number:Email address:main service supplies locationswitch offElectricity: Yes NoGas: Yes NoWater: Yes Novehicle registrationour strongest room ispetsName:evacuation checklistPrior to evacuation: Ensure vehicle is full of fuel Ensure you have cash on handWhen evacuating: Pack Emergency Kit, and a copy of our EmergencyPlan Contact our out of town emergency contactIf flooding or storm surge is imminent: Sandbag homeDescription: Know the preferred evacuation routes Know the location of our evacuation place Turn off mains supply for power, gas and water Secure and lock our home and proceed to ourpredetermined evacuation destination Store electrical items off the groundwww.townsville.qld.gov.au

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