Toll Services & Systems - IBI Group

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Toll Services & Systems - IBI Group

Toll Services& Systems


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ibi groupIntelligent Systems | Toll Services & SystemsOur FirmIBI Group is a multi-disciplinary organization offeringprofessional services in four core disciplines: Urban Land,Facilities, Transportation and Intelligent Systems. The firmoffers comprehensive professional services to meet thechallenges of the 21st Century.Established in 1974, IBI Group has grown over the yearsboth organically and through strategic acquisitions. Todaythe firm has numerous offices located across NorthAmerica, Europe, the Middle East and Asia.IBI Group is a recognized leader in the planning, design,deployment, and operation of Intelligent TransportationSystems (ITS), including tolling, traffic management, travelerinformation, commercial vehicle operations, and trafficmanagement centres. A real strength of the firm is its abilityto provide services in both a consultancy and supplierrole for public and private clients. This dual capabilityhelps to ensure that our consultancy work results inrecommendations and specifications that can be deliveredby contractors and that our work as supplier has anappropriate operational focus.


Intelligent Systems | Toll Services & SystemsgToll Services& SystemsIn addition to providing toll consulting services such asfeasibility analysis, system design and implementationoversight, IBI Group is also a system integrator and hasimplemented a number of toll systems from single-plazabridge crossings to the 39-plaza, 195-toll-lane Attiki OdosMotorway in Greece. We have worked with a wide range oftechnologies from vendors in North America, Europe andSouth Asia. IBI Group has also developed, implemented,and supported back office systems including transactiontracking databases, billing systems, and integratedcustomer service functionality.This experience spans all aspects of toll operations,including:(a) roadside solutions including manual toll collection usingcash, credit/debit, smart card, and electronic paymentoptions; self-serve toll collection using coin machines orautomatic payment machines; and electronic toll collectionusing transponders and/or image capture of vehicle licenseplate; and(b) back-office solutions including managing transponders/smartcards, setting up accounts, creating statements andmailings, interfacing with external financial services suchas banks, credit processors, and cash transfer companies,tracking payments, identifying delinquent accounts,processing images, etc.


Intelligent Systems | Toll Services & Systems1System ProviderSection1


ibi group Intelligent Systems | Toll Services & Systems 3Confederation Bridge Toll & Traffic Management SystemPrince Edward Island, CanadaThe 13-km Confederation Bridge joins Prince EdwardIsland (PEI) and New Brunswick on Canada’s east coast.It is a private design, build, finance, and operate project.A 7-lane toll plaza is located on the PEI approach to collecttolls from vehicles departing the island. Tolls were initiallypaid using cash, credit card or debit card. The toll systemincludes lane devices, software and hardware for tollcollection, monitoring, auditing, and general managementfunctions. Electronic toll collection (ETC) was retrofittedinto two lanes with a full set of complementary CustomerService functions. ETC is interoperable with other Atlantictoll agencies at the transponder level (based on ATAprotocol).IBI Group was responsible for preliminary, functional anddetailed engineering, toll collection and traffic managementsystem application software development, deviceintegration and on-site implementation (installation, testing,training, documentation, warranty support) of the completeToll and Traffic Management Systems. We continue toprovide on-going support and system upgrades.photo courtesy of Strait Crossing Bridge Ltd.© 2005photo courtesy of Strait Crossing Bridge Ltd.© 2005system provider | all-electronic tolling / open road tolling | high occupancy / toll lanes | technology assessment | owner’s engineer | concessionaire support


ibi group Intelligent Systems | Toll Services & Systems 5Paradise Island Bridge Toll SystemBahamasHighway 104 Cobequid Pass Toll SystemNova Scotia, CanadaThe bridge provides access from Nassau to ParadiseIsland through a 4-lane toll plaza. Tolls are presently paidusing cash or customer account with identification viasmart card or electronic transponder. The original TDMAETC technology has been upgraded to ISO 18000-6C. Inaddition to typical customer pre/post paid accounts, theback office supports a flat rate annual plan for ParadiseIsland residents. It also provides collection, monitoring,auditing, general management, and transponder accountmanagement functions. The design incorporates a violationenforcement system to track toll violators and otherincorrect transactions.IBI Group provided all systems design, toll collectionsystem software development, hardware/deviceprocurement assistance, overall systems integration,installation, modular and overall testing, and system andoperations support. IBI Group currently maintains thesystem and provides ongoing system enhancements.The Cobequid Pass (Hwy 104) is a 45-km, 4-lane highwayin Nova Scotia, Canada. Tolls are collected at a singlemain-line plaza.IBI Group was responsible for a full replacement lane, plazaand account management solution including: toll booths,vehicle classification, electronic and cash toll collection,image capture, video audit, and driver feedback devices inall 6-toll lanes; plaza surveillance, equipment monitoringand control; customer service account/tag managementand support; and a full range of back office audit andreconciliation functionality.IBI Group responsibilities included design, development,installation, integration, commissioning, training, andsupport.system provider | all-electronic tolling / open road tolling | high occupancy / toll lanes | technology assessment | owner’s engineer | concessionaire support


ibi group Intelligent Systems | Toll Services & Systems 7Toll & Traffic Management SystemsGREECEIBI Group has extensive experience in the application oftechnology to tolling and charging schemes in Greece,including:• Design and Implementation of the Integrated Toll andTraffic Management System of the Attiki Odos Motorway(39 plazas, 195 lanes);• Turnkey provision including design, procurement andcommissioning, training and software support andmaintenance for the interim and final toll collectionsystems of the Olympia Odos Motorway (7 mainlineand 28 ramp toll plazas, 258 lanes);• Turnkey provision including design, procurement andcommissioning, training and software support andmaintenance for the Maliakos – Kleidi Toll CollectionSystem (15 plazas, 90 lanes); and• Provision of design, software development, integration,testing and commissioning of the Korinthos – Tripoli –Kalamata Motorway Toll Management System (6 mainlineand 28 ramp toll plazas, 115 lanes).system provider | all-electronic tolling / open road tolling | high occupancy / toll lanes | technology assessment | owner’s engineer | concessionaire support


ibi group Intelligent Systems | Toll Services & Systems 9Toll & Traffic Management SystemsINDIAIBI Group has been actively involved with Toll & TrafficManagement Systems in India since 2006, with Toll Systemdeployments for two major concession companies: GMRProjects Private Ltd. and DS Construction.GMR Projects Private Ltd. was awarded four concessions(one in Punjab, two in Andra Pradesh and one in TamilNadu) for the construction and operation of highwayprojects including toll and traffic management systems.IBI Group was retained as Software Provider andSystem Manager to design the overall systems, providethe required application software, and to assist in theprocurement and integration of the required equipmentfor the Toll Management System (TMS), Highway TrafficManagement System (HTMS) and the associatedcommunications interconnections. The IBI Group TollSystems for these concessions went into revenue servicein 2008.Based on the successful Indian Toll System deployments forGMR, which include a proven automatic vehicle detectionsystem that accurately classifies the various Indian vehicleconfigurations and a video image processing to audit tollcollectors and capture violators, IBI Group was selectedby DS Construction Ltd. to provide a turnkey Toll Systemfor two newly upgraded highways in Uttar Pradesh and inChhattisgarh. The IBI Group toll system includes ETC-basedon RFID windshield tags (ISO 18000-6C). The ETC solutionsupports various commercial policies required as per theconcession agreement and allows combining of policies.system provider | all-electronic tolling / open road tolling | high occupancy / toll lanes | technology assessment | owner’s engineer | concessionaire support


ibi group Intelligent Systems | Toll Services & Systems 11EasyTrip Revenue Management System (Clearinghouse)IrelandGuide for Parking ELECTRONIC TOLLING & Tolling& PARKING SERVICEFAQ Guide for Parking & TollingEasytrip?What is Easytrip?n electronic collection service that can be used for payment ofd parking charges from a single account.Easytrip is an electronic collection service that can be used for payment of09 your Eazy tolls and Pass parking Ltd and charges eTrip from services a single merged account. together to formnd In April to offer 2009 you Eazy a new Pass concept Ltd and eTrip in electronic services payment merged together services. to formy “Easytrip” Pass and and eTrip to offer customers you a can new avail concept of the in electronic parking payment and tolling services.out Existing having Eazy to change Pass and their eTrip tag. customers can avail of the parking and tollingservice without having to change their tag.es Easytrip work?How does Easytrip work?easytripeasytripELECTRONIC TOLLING & PARKING SERVICEsists of a small electronic tag fixed to the inside of your vehicleEasytrip consists of a small electronic tag fixed to the inside of your vehicle. Tag readers installed in participating car parks and toll roadswindscreen. Tag readers installed in participating car parks and toll roadstagdetectandyourlift barrierstag and liftautomatically.barriers automatically.The toll fareThe tollorfareparkingor parkingchargechargematically will be automatically deducted from deducted your from Easytrip your account. Easytrip account. Easytrip Easytrip tags can tags cand also on the be used M50 on barrier the M50 free barrier system. free system.can Where I use can my I use Easytrip my Easytrip tag? tag?Car Parks Car in Dublin Parks in Dublin Car Parks Car outside Parks outsideoads Toll RoadsareaDublin areaareaDublin areaM50 Barrier Free system Setanta Car Park, Dublin 2 Victoria Square, BelfastFree system Setanta Car Park, Dublin 2 Victoria Square, BelfastSaint Stephens Green &East Link Saint Stephens Royal Green College & of Surgeons, Carroll’s Quay, CorkRoyal College Dublin of Surgeons, 1 Carroll’s Quay, CorkDublin 1 system Clerys Car Park, provider | all-electronic tolling / open road tolling | high occupancy / toll lanes | technology assessment | owner’s engineer | concessionaire supportDublin Port TunnelGrand Parade, CorkClerys Car Park, Dublin 1unnelGrand Parade, CorkDublin 1 Trinity Street Car Park,M1 Dublin-BelfastCity Hall, CorkDublin 2Trinity Street Car Park,elfastCity Hall, CorkM4 Kinnegad-Kilcock Ilac Centre, Dublin 1 St Finbarr, CorkEasyTrip is a state-of-the-art electronic toll collectionand revenue management system that contains backoffice financials to manage road user charges of toll roadnetworks and parking facilities.IBI Group was responsible for the design, developmentand implementation of the state-of-the-practice, fullyautomated back-office revenue management system forthe EasyTrip system.The revolutionary design of the EasyTrip system allowscustomers to have a single electronic transponderthat allows access to the entire road infrastructureenvironment and other commercial facilities, which areequipped to detect, monitor and bill customers for use ina real-time environment. Integrated billing, collection, andreconciliation are key facets of the back office system.The EasyTrip back office system exhibits point-of-salefunctionality, as well as e-Commerce capability, andintegrates with financial institutions such as banks andcredit card issuers to provide a seamless road usercharging system that is flexible across concessionsas well as jurisdictions.The system provides real-time information via:• Internet;• Email; and• SMS technology.The EasyTrip system manages revenue transactions fromthe following facilities.• M50 eFlow;• Dublin Port Tunnel;• M8 Rathcormac – Fermoy Bypass;• M4 Kinnegad – Kilcock Motorway;• M1 Dublin – Belfast Motorway; and• Q Park.The interactive web portal developed by IBI Groupprovides e-Commerce functionality.


Intelligent Systems | Toll Services & Systems13ALL-ELECTRONIC TOLLING /Open Road TollingSection2


ibi group Intelligent Systems | Toll Services & Systems 15PANYNJ AET Feasibility StudyNew York & New Jersey, USAAssessment of AET versus ORT with Cash for US-301Delaware, USAThe Port Authority of New York and New Jersey (PANYNJ),like many toll agencies around the world, has been closelyobserving the early adopters of All-Electronic Tolling (AET).Removing in-lane cash payment can result in fewer delays,reduced emissions and lower operating costs. However,not every change under AET is a benefit – an increasednumber of video transactions, and a heightened relianceon license plate identification and post-travel customerinvoicing suggest that the business case for AET shouldbe closely examined.Leading a multi-consultancy team, IBI Group examinedthe operational, financial and customer impacts of movingto AET. The project deliverables included an AET Conceptof Operations, which describes how PANYNJ’s tollingbusiness would operate in a cashless environment; afinancial model, which examines net financial impact ofmoving to AET; customer focus groups and surveys tounderstand the likely customer response to AET; anda legal review to examine the extent to which existinglegislation supports AET.US-301 serves as an alternate route to the I-95 tollroute through Delaware. The Delaware Department ofTransportation is planning to convert US-301 to a limitedaccess toll highway. The plan includes a single mainline tollplaza near the Maryland border, as well as ramp plazas atthe three interchange locations.IBI Group developed a comprehensive business caseanalysis to assess the option of replacing an open roadtolling (ORT) plus cash toll collection with an all-electronic(AET) solution using E-ZPass and video tolling. This workincluded assessment of the suitability of various technologyoptions, capital cost comparisons, ramp and mainlinetoll layouts and a number of video toll billing concepts.IBI Group utilized its detailed transaction flow model toassess the potential cost, revenue and loss associated withdifferent toll options.system provider | all-electronic tolling / open road tolling | high occupancy / toll lanes | technology assessment | owner’s engineer | concessionaire support


ibi group Intelligent Systems | Toll Services & Systems 17Statewide Tolling FeasibilityConnecticut, USAHumber Bridge Toll System ReplacementEnglandThe Connecticut Office of Policy and Management wantedto understand how tolling and congestion pricing couldbe implemented in Connecticut to address funding issuesand tackle rising congestion. As part of a multi-consultancyteam, IBI Group was hired to explore the tolling andcongestion pricing options available in Connecticut.The team defined 10 possible AET/ORT implementationoptions including converting HOV to HOT lanes, expresslane tolling, truck-only tolling, pricing highways as afunction of their congestion and tolling all vehicle milestraveled in the state.IBI Group was responsible for defining the roadside andback office components needed to implement each option,along with the likely costs of such a deployment. IBI Groupalso designed the implementation tasks and timelines foreach option and the likely privacy issues faced by its users.The Humber Bridge is a two-lane dual carriagewaysuspension bridge across the Humber Estuary, locatedin Yorkshire. The bridge was opened to traffic on June 241981. Tolls are levied on vehicles crossing the bridge inboth directions and will continue to be levied until the debtfor construction of the bridge has been re-paid. In June2010, the Humber Bridge Board approved the upgrade ofthe existing toll collection system to include free flow tolling.IBI Group is responsible for the design and specificationof the toll collection aspects of this upgrade. Theimplementation includes Open Road Tolling with lay-byplaza for attended toll collection.IBI Group’s responsibilities include:• Development of technical and operational requirementsfor free flow tolling options;• Analysis of options to modify the current classificationscheme to make it suitable for free flow tolling;• Consideration of options for a temporary/back-up tollcollection system which could be used in advance ofthe full toll system upgrade coming on-line; and• Participation in the detailed design and procurement.system provider | all-electronic tolling / open road tolling | high occupancy / toll lanes | technology assessment | owner’s engineer | concessionaire support


ibi group Intelligent Systems | Toll Services & Systems 19Mersey Gateway Toll System Advisory ServicesEnglandM-50 Barrier-Free TollingIrelandThe £431M Mersey Gateway is a proposed 6-lane bridgeover the River Mersey in the North West of England. Itwill be financed with public and private sector funds andoperated as on a concession basis. Mersey Gateway willbe located to the east of the existing Silver Jubilee Bridgewhich is heavily congested. Tolls are to be introduced onboth bridges in order to fund the scheme.IBI Group has provided a range of tolling advisory servicesto Halton Borough Council, the promoters of the project:• Reviewing the initial bridge designs from a tollingoperations perspective;• Assessment of different tolling options for the bridges;• Assessment of the capital and operating costs ofdifferent tolling options;• Revenue and revenue loss projections;• Detailed consideration of financial/non-financial impactsof adopting free-flow tolling at the Mersey Gateway; and• Support for procurement of the concessionaire includingassistance in preparing the reference design for thetolling scheme.The M-50 motorway is the primary route around Dublin,Ireland. It carries 100,000 vehicles per day with two lanesin each direction and is heavily congested for large parts ofthe day. Historically, the toll plaza has been a major causeof congestion. Thus, the National Roads Authority (NRA) isreplacing the plaza with a barrier-free tolling system.The NRA commissioned IBI Group to help procure a privatesector company to carry out a range of enforcementactivities targeted at anyone who does not pay theappropriate charge in response to receiving a notice issuedby the operator Bet Eire Flow. The role of this private sectorEnforcement Service Provider (ESP) will include dealingwith toll payment violations assigned to vehicles registeredinside and outside Ireland. IBI Group supported the NRA asit prequalified six consortia to tender for the role of the ESP.IBI Group prepared the complete tender documentationand specifications, and assisted in the tender evaluationand selection of the ESP.system provider | all-electronic tolling / open road tolling | high occupancy / toll lanes | technology assessment | owner’s engineer | concessionaire support


ibi group Intelligent Systems | Toll Services & Systems 21HIGHWAY 407Ontario, CanadaIBI Group provided advisory services for identification ofkey performance indicators and performance measurementtargets to Infrastructure Ontario for the Highway 407 EastExtension Project Toll Operation. IBI Group’s extensiveNorth American experience with toll system performancebased contracts was used to develop an appropriate setof criteria for Highway 407 East. Over 600 KPI for roadside,customer service and back office were investigated,grouped and consolidated.IBI Group has also provided services for the originalHighway 407 project in three independent areas. Weassisted the Ministry of Transportation of Ontario withthe preparation of traffic and toll revenue estimates usinga variety of toll levels and tolling strategies. This includedan origin destination survey to obtain travel data fromapproximately 20,000 travellers in the Highway 407corridor. We provided direct consulting advice to thedesign-build consortium on the toll collection systemsand opportunities to combine toll technology with trafficmanagement systems. Finally, IBI Group developedan early registration database application to enabletransponder distribution in advance of the full toll systemimplementation.system provider | all-electronic tolling / open road tolling | high occupancy / toll lanes | technology assessment | owner’s engineer | concessionaire support


Intelligent Systems | Toll Services & Systems23high occupancy /toll lanesSection3


ibi group Intelligent Systems | Toll Services & Systems 25SR-91 Express LanesSR-167 High Occupancy/Toll LanesCalifornia, usawashington, usaThe SR-91 Express Lanes are internationally recognizedas a leading-edge example of open-road tolling (ORT)and congestion pricing. As part of an on-going programof improvements to the operation of the corridor, theOrange County Transportation Authority (OCTA) reviewedopportunities for more advanced forms of value pricingbased on changing traffic conditions and to enhance thetravel time and traffic monitoring on the facility.lead a cross-departmental team providing support on theplanning and design phases, including:• Developing requirements and recommendations foradvanced travel time and speed monitoring systems;• Developing methodologies and rule sets for moving fromschedule-based time of day pricing to near real-timedynamic pricing based on current traffic conditions; andThe SR-167 HOT Lanes pilot project implemented aHOT Lane system along a congested segment of SR-167between Auburn and Renton in Washington State.IBI Group was part of the consultant team that developedthe Concept of Operations and was then retained todevelop the plans, specifications and estimates for theITS and toll infrastructure elements of the pilot.IBI Group served as the Owner’s Engineer for theimplementation of the tolling system and the interfaceto the existing statewide tolling customer service backoffice. The pilot has been expanded to include three newtolling zones and IBI Group is responsible for developingplans, specifications, and estimates for the ITS, tolling andcommunications infrastructure elements in these zones.IBI Group conducted a study to assist OCTA in evaluatingvalue pricing (including dynamic pricing) options for theSR-91 Express Lanes, assisted OCTA in successfullyapplying for FHWA Value Pricing Pilot Program funds and• Developing a pilot program for testing the proposeddynamic pricing approaches that integrate with theexisting toll systems.photos courtesy of WSDOTsystem provider | all-electronic tolling / open road tolling | high occupancy / toll lanes | technology assessment | owner’s engineer | concessionaire support


ibi groupIntelligent Systems | Toll Services & Systems 27Los Angeles congestion pricingI-95 Express Lanescalifornia, usaflorida, usaIBI Group was selected as part of the team byLos Angeles Metro and Caltrans District 7 to preparea concept of operations for congestion pricing in theLA area. IBI Group’s specific role is in the assessment ofpricing technology viability, implementation, and costsas they apply to a wide range of potential congestionpricing strategies. Near-term efforts focused on a verytight timeline to prepare concept of operations for HOVto HOT conversion on segments of I-10 and I-110. Both ofthese facilities present significant challenges in terms ofavailable capacity, physical constraints, and anticipatedimplementation timelines.IBI Group provided input on tolling points, variable rate signplacement, electronic pricing calculation methods, backoffice functionality, enforcement considerations, transituser credit programs/options, and interfaces to otherregional systems for sharing of traffic congestion, pricing,and related information. From the Concept of Operations,IBI Group developed a contractor Scope of Work and 30%design for the congestion pricing toll lane system (includingdynamic rate signs and communications), back officesystem and operations.IBI Group was involved in the development anddeployment of the I-95 Express Lanes HOT project northof Miami, FL. This project includes the conversion of21 miles of high occupancy vehicle (HOV) lanes alongI-95 from Miami to Fort Lauderdale into variably-pricedhigh occupancy/toll (HOT) lanes. The system will eventuallyinclude two Express Lanes and four General Purposelanes over four segments in each direction.IBI Group developed requirements and validated newmodules for the statewide SunGuide advanced trafficmanagement system (ATMS.)This system is used to control the facility in terms of dailyoperations, incident management and toll rate settingand is integrated with the statewide SunPass electronictoll system for collection of the tolls. IBI Group developedrequirements to deal with a wide variety of issuesincluding toll rate signing versus toll rate charged, failuremodes, travel time from entry to toll gantry, and thecustomer service information necessary to deal withcustomer enquiries.system provider | all-electronic tolling / open road tolling | high occupancy / toll lanes | technology assessment | owner’s engineer | concessionaire support


Intelligent Systems | Toll Services & Systems29Technology Assessment Section4


ibi groupIntelligent Systems | Toll Services & Systems 31E-ZPass GROUP NEXT GENERATION TECHNOLOGY ProcurementNortheast USAThe E-ZPass Group (EZPG), consisting of 24 member tollagencies in 14 northeast and mid-west states, operatesan electronic toll collection system known as E-ZPassthat utilizes a common technology to enable seamlesscollection of electronic tolls throughout the region.IBI Group has been assisting EZPG with its procurement ofNext Generation Technology AVI equipment (transpondersand roadside readers/antennas). The assignment was toinvestigate the alternative technologies, consider migrationstrategies, and assist with the procurement processfrom preparation of the RFP through vendor questions,proposal evaluation, and extensive validation testing of theproposed equipment.Initial project tasks (as a sub-consultant) were:assessment of IAG requirements across all agencies,assessment of available technologies and migrationstrategies, recommendations, and assistance withpreparation of a Request For Proposal. IBI Group focusedon the investigation of alternative ETC technologiesincluding RF 915 MHz, RF 5.9 GHz, infrared, satellite, andvideo. General research was combined with an Internetsurvey of industry leaders. Technologies and migrationstrategies were further discussed during individual vendor/integrator meetings. Our RFP preparation work includedparticipation in Task Force discussions of the RFP structure,as well as substantial involvement with the committeeresponsible for technical review and evaluation criteria.For the validation test, we have worked in conjuction withEZPG Technical Committee to plan, design, and implementmultiple test facilities equivalent to real world “plaza” and“open road” tolling environments. IBI Group developed andimplemented a test system to interface with the proposers’prepared detailed test execution plans, coordinated therequired test drivers and vehicle fleet, managed executionof the test, and provided detailed analysis and tabulation ofthe results.This project provided IBI Group with a thoroughunderstanding of the current and forecasted status ofelectronic tolling in North America and around the world.We have also acquired detailed knowledge and directexperience with all aspects of planning, setting up,conducting, and documenting a large scale, real world,technology test.Subsequent project tasks conducted by IBI Group asthe prime consultant have included: assistance withpreparation of responses to vendor RFP questions,update of the RFP documents in conformance with issuedaddenda, development of agency pricing guidelinesand agency pricing assistance, and proposal technicalcompliance verification.system provider | all-electronic tolling / open road tolling | high occupancy / toll lanes | technology assessment | owner’s engineer | concessionaire support


ibi groupIntelligent Systems | Toll Services & Systems 33WSDOT TRANSPONDER STUDYWashington, USAThe Washington State Department of Transportation(WSDOT) commissioned a study of Automatic VehicleIdentification (AVI) and electronic payment technology toassist in the selection of a specific AVI technology to useas part of the electronic toll collection (ETC) system forthe Tacoma Narrows Bridge (TNB). The recommendedtechnology is intended to be compatible with otherWSDOT initiatives that use AVI technology, which includeWashington State Ferries (WSF) electronic fare collectionsystem, WSDOT Commercial Vehicle Information Systemsand Networks (CVISN) program, the planned WSDOT HighOccupancy/Toll (HOT) Lanes demonstration project, andother systems using vehicle-based electronic payment andAVI technology to the extent that the technology permits.The analysis compared TNB and other stakeholderrequirements against feasible AVI technologies to developa recommendation that best meets these varied needs ina cost effective manner.IBI Group completed an assessment of AVI technologyfor deployment as part of the ETC system for the TNB.This assignment has furthered our understanding of theETC system requirements with special insights into theSystem Integrator’s accuracy and performance standards.This effort required a detailed assessment of current andfuture AVI technology, the balancing of competing andcomplimentary statewide stakeholder requirements forAVI technology including those of the System Integratorand the development of a carefully crafted solution thatfound this balance.Through this assignment, IBI Group has demonstratedto TNB its ability to marshal technical resources in acost effective manner to meet the contracted schedule.In addition, IBI Group is providing professional reviewservices relating to the design and construction of thetoll collection infrastructure being developed for thisdesign-build project.system provider | all-electronic tolling / open road tolling | high occupancy / toll lanes | technology assessment | owner’s engineer | concessionaire support


Intelligent Systems | Toll Services & Systems35Owner’s EngineerSection5


ibi groupIntelligent Systems | Toll Services & Systems 37Re-Introducing Tolls to Washington StateWashington, USAVDOT On-Call Toll Consulting ServicesVirginia, USAIBI Group is working for the Washington State Departmentof Transportation (WSDOT) as the Owner’s Engineer for theimplementation of toll collection, after many years withoutany toll facilities in the state.• Overseeing Customer Service Center (CSC)Implementation: Program management, systemimplementation and operations oversight for newStatewide CSC back office and facilities;• Overseeing Electronic Toll Collection (ETC)Implementation: Design, testing and installation oversightfor Tacoma Narrows Bridge (TNB) ETC system;• Implementing HOT Lanes: Toll system integration andenforcement expertise for the SR-167 High Occupancy/Toll (HOT) Lanes Pilot Project; and• Planning Future Toll Facilities and Technologies:Answering the questions of where, when and how futurepricing projects and the latest technologies can benefitWashington.As an on-call toll consultant for the Virginia Department ofTransportation, IBI Group has provided a wide variety ofservices including:• Conversion of the state’s electronic toll collectionprogram to E-ZPass;• Procurement and technical support for the developmentof a statewide electronic toll and violation processingcenter;• Procurement support for central ETC and VPSoperations;• Peer review of the traffic and revenue studies for avariety of public-private partnership proposals includingHOT lanes;• Traffic and revenue studies;• Toll system review, needs analysis, design and testing;• System transition technical and logistical support; and• Development of a next generation tolling analysis for thestate legislature.system provider | all-electronic tolling / open road tolling | high occupancy / toll lanes | technology assessment | owner’s engineer | concessionaire support


ibi groupIntelligent Systems | Toll Services & Systems 39Tamar Bridge and Torpoint FerryenglandDelaware toll consulting servicesDelaware, usaThe Tamar Bridge was the first major suspension bridgeto be constructed in the UK after the Second World War.The agency replaced the manual toll collection system onthe Tamar Bridge, as well as the revenue collection systemfor the local Torpoint Ferry, with a common ETC system.The following tasks were performed by IBI Group:• Detailed design of ETC system for bridge and ferry;• Detailed design of new toll plaza, all civil and highwayinfrastructure, and all communications systems;• Selection of a contractor for ETC and highwaydesign; and• Oversight services for supervision of construction,installation, commissioning and integration by thecontractor.IBI Group is currently working on multiple toll initiatives inDelaware including a role as the On-Call Toll Consultant toDelDOT and as a sub consultant on the supply of the openroad tolling solution and toll plaza upgrade for the I-95 tollplaza in Newark, Delaware.As part of our on-call assignment, IBI Group completed adetailed assessment of existing systems in order to definea strategy for upgrades to the system. Partial and fullsystem upgrade options were assessed from a financial,operations and maintenance perspective.For our work with the I-95 toll plaza, IBI Group is advisingthe Owner’s Engineer on the procurement approach,contract documents, interoperability with the E-ZPassGroup transponder technology and transition from existingsystem to open road tolling, oversight of the constructionof the ORT facilities and the upgrade of the existing tollplazas. IBI Group prepared the toll system RFQ and RFPmaterial, engineering cost estimates for the tolling elementsof the Contract, and a review of the ORT design, equipment,system, and software testing regime. We have also providedimplementation oversight and operational support duringtransition to the new ORT system.system provider | all-electronic tolling / open road tolling | high occupancy / toll lanes | technology assessment | owner’s engineer | concessionaire support


ibi groupIntelligent Systems | Toll Services & Systems 41TfL – London Congestion ChargingenglandIBI Group has been retained by Transport for London(TfL) in a number of areas related to toll and trafficmanagement systems, including the London CongestionCharging Scheme. For the Congestion Charging scheme,IBI Group services included strategy development, changemanagement, governance, program management, andmanagement of existing infrastructure, including testingof emerging technologies.system provider | all-electronic tolling / open road tolling | high occupancy / toll lanes | technology assessment | owner’s engineer | concessionaire support


Intelligent Systems | Toll Services & Systems43Concessionaire Support Section6


ibi groupIntelligent Systems | Toll Services & Systems 45SH-130 Segments 5 and 6texas, usaThe SH-130 (Sections 5 and 6) project is the first of theconcessions within the Comprehensive DevelopmentAgreement (CDA) for CINTRA-Zachry to provide andmanage infrastructure within the TTC-35 corridor. CINTRA-Zachry required assistance in preparing a formal proposalto be appointed concessionaire for this motorway section.As the first concession within the CDA, the SH-130(Sections 5 and 6) project will set the scene for futureworks within the corridor.I-635 (LBJ Freeway) Managed Lanestexas, usaThe goal of this project along I-635 in Dallas, Texas isto finance, construct, operate and maintain a corridorof frontage road, general purpose, and tolled managedlanes of over ten miles. IBI Group developed the tollingand traffic management concept of operations andconceptual design for the first concession based managedlane project in Texas. This work included defining therequirements for dynamically pricing the managed lanes toensure that required average speed of 50 mph is achieved.An integrated traffic and tolling system is proposed.The traffic management system includes active trafficmanagement components of lane use controls, cameras,traffic sensors, dynamic message signs, and roadwayweather information sensors.The tolling system is based on a non-stop cashlessapproach that incorporates provision of discount tollsfor HOV users of the managed lanes, transponderreading, video transactions, video auditing, and real timeenforcement support. Back office customer supportsystems and services were addressed. A conceptualdesign and detailed costs estimates were prepared.system provider | all-electronic tolling / open road tolling | high occupancy / toll lanes | technology assessment | owner’s engineer | concessionaire support


ibi groupIntelligent Systems | Toll Services & Systems 47M1 Dundalk Western BypassirelandThe M1 Dundalk Western Bypass is one of the NationalRoad Authority’s PPP roads projects. The toll schemecovers a total of 55 km on the key M1 Dublin to Belfastcorridor.The PPP concessionaire was also responsible for an earliertolling system located on the existing M1 motorway atDrogheda, which was considered for how this system wasto be upgraded and improved.IBI Group provided specialist advice and design input forthe complete toll collection and communications system atthe BAFO (Best and Final Offer) stage of the procurementprocess.N4-N6 Kilcock – Enfield – Kinnegad MotorwayirelandThe N4-N6 Kilcock – Enfield – Kinnegad Motorway is oneof the National Road Authority’s PPP roads projects.The toll scheme covers a total of 34 km on this key corridorbetween Dublin and the West Coast of Ireland. IBI Groupprovided detailed design services and costs for theoperation and maintenance of services for a ConcessionFirm. The detailed design services incorporated the tollsystem field and central systems design, communicationsystem, economic assessment, and traffic analysis formultiple payment options.system provider | all-electronic tolling / open road tolling | high occupancy / toll lanes | technology assessment | owner’s engineer | concessionaire support


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ibi groupwww.ibigroup.comIBI Group is a multi-disciplinary organization offering professional services infour areas of practice Urban Land | Facilities | Transportation | Intelligent SystemsOctober 2011

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