Download Presentation Nicole Boffin, Belgium

Feedback 31 reports with 23 tables holding 185 items Format derived from WOK feedback reports Selection by NB and LS, based on statistics and experience Format:EurFlYourpracticeTable 9: Privacy of patientsPrivacy for undressing39%72%1Table 12: Basics of quality policyNumber of team meetings on QA last year10912N. Boffin, L. Seuntjens. Flemish EPA report, january 20054

Evaluation questionnaire 31 reprints of 23 tables with 2 questions: Mark incorrect data Mark improvement challenges and propose strategiesTable 9:…EurFlYourpracticeIncorrect?Privacy for undressing39%72%1O…Challenges for improvement?N. Boffin, L. Seuntjens. Flemish EPA report, january 20055

Results questionnaires All “incorrect” items were already revised byEPA Some “incorrect” items had already beenadapted (improved) by the practicesN. Boffin, L. Seuntjens. Flemish EPA report, january 20057

Results questionnaires 54/185 priority subjects/items to improve1. Equipment, emergency drugs, patient leaflets,..2. Eye openers, easy to do and challenging:Social event for staff, suggestion box for patients,complaint procedure, critical incidence register3. Important but difficult to organiseEuropep results on waiting times, on preventiveservices,..N. Boffin, L. Seuntjens. Flemish EPA report, january 20058

Results group meetings 18 GPs from 14 practices in 2 meetingsProgram:GPs experiences, appreciation and questionsPresentation of questionnaire resultsGraphical presentation of some EPA resultsOur questions on future of EPA in Flemish GPN. Boffin, L. Seuntjens. Flemish EPA report, january 20059

Results of the group meetingsPleased with the experience, highly interested in thisproject, critical awareness of limits and conditionsNeed of guidelines on practice managementPreference for graphical presentationMixed prognosis for success in local peer groupsIdeal discussion materialTo threatening?Financial viability?N. Boffin, L. Seuntjens. Flemish EPA report, january 200510

Conclusions Fluent recruitment of practices in pilot & evaluationproject Sensitivity of Flemish GPs to patient evaluation Confirms and reveals weaknesses in practiceorganisation Broad range of indicators guarantees that something isin it for everyoneN. Boffin, L. Seuntjens. Flemish EPA report, january 200511