1 programme handbook - Wellington Institute of Technology

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1 programme handbook - Wellington Institute of Technology

School of HospitalityPROGRAMME HANDBOOK 2013HV4344Certificate in International Tourism(Level 4)Including Embedded Qualifications:HV4259 Certificate in Tourism (Level 3)HV4346 Certificate in Tourism (Level 4)Including Exit Qualifications:HV4268 City & Guilds Certificate in International TourismHV4347 City & Guilds Diploma in International TourismWellington Institute of Technology - 2013 Programme HandbookHV4344 Certificate in International Tourism (Level 4)Publication Date: 11 July 2013


CONTENTSHAERE MAI............................................................................................................................................. 4CHIEF EXECUTIVE’S WELCOME ......................................................................................................... 6EXECUTIVE DEAN’S WELCOME .......................................................................................................... 7INTRODUCTION ..................................................................................................................................... 7ACADEMIC CALENDAR - 2013 ............................................................................................................. 8STAFF ..................................................................................................................................................... 9AIMS ........................................................................................................................................................ 9GRADUATE PROFILESS ....................................................................................................................... 9CAREERS ............................................................................................................................................. 10STAIRCASING ...................................................................................................................................... 10PROGRESS THROUGH THE PROGRAMME ..................................................................................... 10GRADUATION CRITERIA .................................................................................................................... 10LEARNING AND TEACHING................................................................................................................ 13ASSESSMENT PROCEDURES ........................................................................................................... 13Assessment Rationale ................................................................................................................ 14Assessment Schedule ................................................................................................................ 14Guidelines For Assignment Writing ............................................................................................ 14Assessment Cover Sheets ......................................................................................................... 14Submitting Assessment And Assignment Work ......................................................................... 14Arranging for Late Submission Of Assessments ........................................................................ 15Applying For An Extension Beyond The Course End Date ........................................................ 15Penalty for Unarranged Late Submission ................................................................................... 15Absence From Supervised Assessments ................................................................................... 15Assessment Results Notification ................................................................................................ 15Challenging Assessment Decisions ............................................................................................ 16RISK MANAGEMENT, SAFETY AND HEALTH ................................................................................... 16ATTENDANCE MATTERS .................................................................................................................... 16REQUIRED TEXTS ............................................................................................................................... 16STATIONERY REQUIREMENTS ......................................................................................................... 17EQUIPMENT REQUIRED ..................................................................................................................... 17OFF-SITE PRACTICAL AND WORKPLACE COMPONENTS ............................................................. 17DRESS AND PRESENTATION ............................................................................................................ 17EDUCATIONAL TRIPS ......................................................................................................................... 17INFORMED CONSENT AND CONFIDENTALITY................................................................................ 18PROGRAMME EVALUATION .............................................................................................................. 18COURSE DESCRIPTORS .................................................................................................................... 19Wellington Institute of Technology - 2013 HV4344 Programme Handbook July 2013Overview and Programme Specific Information Page 5


WELCOME TO WELTECCHIEF EXECUTIVE’S WELCOMEGreetings, Kia Ora, Talofa Lava, Kia Orana, ni sa Bula VinakaKaise Hai, Sat sri akal, Malo e Lelei, Halo Olgeta, Taloha niMarhaba, Bozu, Fakalofa Lahi Atu, Annyong haseyo, Ni hao, NamasteWelcome to Wellington Institute of TechnologyTe Whare Wananga o te AwakairangiIn selecting to learn at Wellington Institute of Technology (WelTec), you have chosen a place oflearning that aims to give you not only the working lifestyle you want, but also, a friendly andcomfortable environment where you can feel at home.By enrolling at WelTec, you are setting out on a learning journey. What you learn and for whatpurpose, are your decisions to make. We want to walk beside you as your coach, partner andmentor; offering support, facilities, opportunities, tools and information to help you reach yourgoals.When you enrol, you will find that the majority, or maybe all, of your courses take place on onecampus. Whether your classes are held at our Wellington sites, in Auckland, Christchurch, any of ourPetone or other sites, all are your campuses.With your Student ID card, all services and facilities are there for you to use.Please let us know if you have any queries or needs we haven’t yet met. Best wishes for a happy andsuccessful year.Linda Sissons (Dr)Chief ExecutiveWellington Institute of Technology - 2013 HV4344 Programme Handbook July 2013Overview and Programme Specific Information Page 6


EXECUTIVE DEAN’S WELCOMEWelcome to WelTec – your place for learning. As an institute of learning you, as a student, are ourkey priority.All staff at WelTec have one primary focus and that is to help facilitate your learning. As youprogress through your studies please take the opportunity to access the facilities and staff supportavailable.Your success is our success.Julia Hennessy (MEd, MMgt, PGDipHSM, BA, DipN)Executive DeanINTRODUCTIONThis Programme Handbook is intended to provide information relating to the programme youare enrolled in with WelTec. There is also an associated WelTec A-Z site that has otherhelpful information regarding systems and processes that operate at WelTec.The most up-to-date version of this Programme Handbook and the WelTec A-Z generalinformation is online at:http://www.weltec.ac.nz/SH/programme/HV4344.pdfWelTec’s policies that apply to students and this Programme Handbook are located at:http://www.weltec.ac.nz/SH/Generic/POLICIES.pdfIf you find any errors, or have suggestions for improvements this Programme Handbook,please send your thoughts to the Programme Handbook team at:WelTecHandbook@weltec.ac.nzIf you find any errors, or have suggestions for improvements the WelTec A-Z Handbooksections, please send your thoughts to the A-Z team at:WelTecA-Z@weltec.ac.nzWellington Institute of Technology - 2013 HV4344 Programme Handbook July 2013Overview and Programme Specific Information Page 7


ACADEMIC CALENDAR - 2013The up-to-date, day-to-day and week-by-week timetables are located at:http://timetable.weltec.ac.nz/.Wellington Institute of Technology - 2013 HV4344 Programme Handbook July 2013Overview and Programme Specific Information Page 8


STAFFExecutive Dean:Julia HennessySchool:HospitalityHead of School:Ben ShadboltE-mail:ben.shadbolt@weltec.ac.nzAssociate Head of School: Clare JayPhone: 0-4-830 3027E-mail:Clare.Jay@weltec.ac.nzAIMSHV4344 Certificate in International Tourism (Level 4)HV4259 Certificate in Tourism (Level 3)• The aims of this programme are: To provide basic skills and knowledge to enablegraduates to enter into the tourism industry in New Zealand or overseas.• To enable students to develop literacy and numeracy skills relevant to the tourism industry,and for further study.HV4346 Certificate in Tourism (Level 4)This qualification provides a broad introduction to the theoretical and practical aspects oftourism for a front line employee.HV4268 City & Guilds Certificate in International TourismHV4347 City & Guilds Diploma in International TourismGRADUATE PROFILESSHV4344 Certificate in International Tourism (Level 4)HV4259 Certificate in Tourism (Level 3)HV4259 Certificate in Tourism (Level 3)Graduates from this programme will be able to demonstrate ability in:• Customer service• Tourism industry principles• Presentation of tourism products and services• Food and beverage service• First aidReservations and ticketingGraduates will have acquired a range of literacy and numeracy skills equipping them foremployment, or for continuing studyHV4346 Certificate in Tourism (Level 4)HV4268 City & Guilds Certificate in International TourismGraduates from this programme will be able to demonstrate ability in:Wellington Institute of Technology - 2013 HV4344 Programme Handbook July 2013Overview and Programme Specific Information Page 9


• Customer Service• Presentation of tourism products and services• Tourism Geography• Tourism Industry• Developing a Visitor AttractionHV4268 City & Guilds Certificate in International TourismHV4347 City & Guilds Diploma in International TourismCAREERSEmployment opportunities exist in a variety of tourism related roles. Including visitorattractions, visitor information centres, at the Department of Immigration, Customs andInternal Affairs, hotels, rental car companies, airport companies or VIP lounges.STAIRCASINGGraduates of HV4344 Certificate in International Tourism (Level 4) may be eligible for furtherstudy at Level 5, including the Diploma in Hospitality Operations Supervision (Level 5).Graduates of HV4259 Certificate in Tourism (Level 3) can apply for enrolment in HV4346Certificate in Tourism (Level 4).Graduates of HV4259 Certificate in Tourism (Level 3) and HV4344 Certificate inInternational Tourism (Level 4) are eligible for entry onto HV4190 Advanced Certificate inTravel (Level 3).PROGRESS THROUGH THE PROGRAMMEGRADUATION CRITERIATo receive HV4344 Certificate in International Tourism (Level 4) students must: Successfully pass all 18 courses listed in the Schedule.To receive HV4259 Certificate in Tourism (Level 3) students must: Successfully pass the following 10 courses listed below::Tourism IndustryTourism GeographyCustomer ServicePresentation of tourism products and servicesMarketingDeveloping a visitor attractionReservations and ticketing within travel and tourismFood and Beverage ServiceFirst AidWordprocessingTo receive HV4268 City & Guilds Certificate in International Tourism students must: Successfully pass the following courses from C15:Tourism IndustryTourism GeographyWellington Institute of Technology - 2013 HV4344 Programme Handbook July 2013Overview and Programme Specific Information Page 10


Customer ServicePresentation of tourism products and servicesMarketingDeveloping a visitor attractionReservations and ticketing within travel and tourismandSuccessfully pass the City & Guilds external written examinations.To receive HV4346 Certificate in Tourism (Level 4) students must: Successfully pass the following courses from C15:Development of the Tourism IndustryInternational Tourism GeographyCustomer Service OperationsPeople DevelopmentBusiness SystemsMarketing OperationsDeveloping a Local Tourism DestinationRelated Tourism ServicesTo receive the HV4347 City & Guilds Diploma in International Tourism students must: Successfully pass the following courses from C15:Development of the Tourism IndustryInternational Tourism GeographyCustomer Service OperationsPeople DevelopmentBusiness SystemsMarketing OperationsDeveloping a Local Tourism DestinationRelated Tourism ServicesandSuccessfully pass the City & Guilds external written examinations.Schedule of Course and Unit StandardsCourseNumberTH350Course/Unit Standard Credits Compulsory (C)TitleElective (O)Tourism Industry 7 CSite ofDeliveryMultiTH351TH3100TH357TH355Tourism Geography 9 CCustomer Service 9 CPresentation of Tourism 7 CProducts and ServicesMarketing 7 CMultiMultiMultiMultiWellington Institute of Technology - 2013 HV4344 Programme Handbook July 2013Overview and Programme Specific Information Page 11


CourseNumberTH356TH899TH4008TH358TH359TH4000Course/Unit StandardTitleCredits Compulsory (C)Elective (O)Developing a Visitor 7 CAttractionReservations and4 CTicketing withinTravel/TourismFood and Beverage 5 CFirst Aid 4 CWordprocessing 5 CDevelopment of theTourism Industry8 CSite ofDeliveryMultiPetoneWellingtonPetoneMultiMultiMultiTH4001International TourismGeography8 CMultiTH4002Customer ServiceOperations7 CMultiTH4003TH4004TH4005TH4006TH4007People Development 8 CBusiness Systems 8 CMarketing Operations 8 CDeveloping a Local 8 CTourism DestinationRelated Tourism Services 5 CMultiMultiMultiMultiMultiWellington Institute of Technology - 2013 HV4344 Programme Handbook July 2013Overview and Programme Specific Information Page 12


LEARNING AND TEACHINGThe theory component of the programme is delivered through structured tutorials, lectures,collegial learning, demonstration and student self directed learning. Student centredlearning is the focus of the practical components where students work towards perfectingtheir skills with tutor guidance and practical roleplay demonstrations.Students will become self directed in their learning, develop high standards ofprofessionalism and develop appropriate skills, knowledge and attitudes for working in theindustryThere will be an emphasis on the development of teamwork and the ability to work cooperatively.This will be achieved via group role enacting, group case study analysis andpresentations.Students will be required to provide their own basic calculator and business dress. Tutorswill offer guidance on appropriate selections.ASSESSMENT PROCEDURESYou need to become familiar with the assessment procedures for your courses and thisProgramme. Overall Programme procedures are given below. There may also be coursespecific assessment procedures and requirements noted in your Course Outlines.Please note that all activities that contribute towards your final course grades, and thereforeyour qualification completion, are known as assessments (summative assessments to beprecise). There are many different types of assessment activities your tutors use in yourcourses.The WelTec Academic Regulations section 7 require that you:make yourself available to undertake all summative assessment items at the timeand place stipulated by the teaching staff responsible for the courseact with integrity (honesty) during assessments. You are expected to:o Submit material that is your own original worko Collaborate only as permittedo Acknowledge contributions from other sources by using APA reference format(failure to do this correctly may be regarded as plagiarism)o Keep written and electronic work secure to prevent others from accessing andcopying worko Understand the definition of academic dishonesty and the consequences ofbreaching the regulations (see Academic Regulations S12 Dishonest Practice).WelTec conducts assessments within rules set out in the following regulations and policies: The Academic Regulations 2013o Examination Ruleso Aegrotat regulationso Gradeso Resultso Challenging Assessment Decisionso Dishonest Practice in Assessmento Appeals Policy 3.05 Assessment Policyo Definitionso Guidelines for assessment practice Policy 3.07 Programme Moderation Policyo Quality assurance processes before using the assessment activityo Quality assurance processes after marking to verify marker’s consistencyYou may ask your tutors at any time about the quality-assured status of the assessmentactivities you are asked to complete.Wellington Institute of Technology - 2013 HV4344 Programme Handbook July 2013Overview and Programme Specific Information Page 13


Assessment RationaleThe courses in this programme are assessed using competency-based methods.You will be assessed for each course. The assessments may be by observation, projects,assignments, presentations, reports, multiple choice questions, tests and can also take theform of role-plays. Role-plays and presentations may be videoed. There may also be arequirement for students to work in groups.Assessment SchedulePlease refer to your Course Outline for the Assessment Schedule for each of your Courses.The Schedule will detail the assessment type (test, assignment, presentation, etc), the topicbeing assessed, due dates, and if appropriate the weighting. Any other conditions will alsobe noted as they apply to the assessments for that course.Guidelines For Assignment WritingWritten assignments are not only an exercise in research and applied thinking, but they arealso an exercise in communication.All written assignments must be typed or word-processed.Be sure to:• Use a minimum font of 12 point.• Ensure under "Page Setup” that all margins are at least 2.5cms.• Insert a spacing line between each paragraph.• Acknowledge all sources of material by using APA referencing.• Use the computer to spell check, and also proof read your work.• Read it out loud to yourself to check it makes sense.• Get someone else to read it, if you have any doubts or worries.Referencing adviceAll work that you hand in must be correctly referenced. WelTec uses the APA referencingsystem. Details of how to correctly reference your work using this system can be found onthe WelTec Library website.Assessment Cover SheetsAll assessment work that you submit either in person on paper (ie: printed) or by post musthave a completed Student Assessment Cover Sheet attached. There are two versions:When it is only you making your own submissionhttp://www.weltec.ac.nz/SH/Generic/SF020_Assessment_Cover_Sheet-Student.pdfWhen you are a member of a group (only one cover sheet required – all need to sign)http://www.weltec.ac.nz/SH/Generic/SF023_Assessment_Cover_Sheet-Group.pdfYou need to complete all parts of the form, including the declaration, before handing it in.It is highly recommended that you do this paper based submission process even if you areinvited to make assessment submissions via email.If your programme/course advises you to use the online TurnItIn portal for assessmentsubmission, then there is no need to submit a Cover Sheet. Please refer to your courseoutlines, and the section “Submitting Assignments” below for more information.Submitting Assessment And Assignment WorkIt is essential that you meet the assessment submission deadlines notified in your CourseOutlines' assessment schedules - unless you have pre-arranged for a late submission withWellington Institute of Technology - 2013 HV4344 Programme Handbook July 2013Overview and Programme Specific Information Page 14


your tutor. Please refer to your course outlines for any penalties for late submission ofassessments.Some assessments may have time-related criteria attached to them. Your course outline willnotify you of these particular assessments, and the reasons for the time criteria. Lateness,absence or early departure from these assessments may carry specific penalties.Arranging for Late Submission Of AssessmentsIn case of illness, injury or exceptional circumstances you may request to make asubmission after the assessment due date by submitting a Request for Late SubmissionForm to your tutor by the due date. On receiving your Request, your tutor may negotiate anew submission date/time. Where work has been handed in late without approval, lateassessment submission provisions will apply.Applying For An Extension Beyond The Course End DateIf you are prevented by illness, injury or exceptional circumstances from completing anassessment by the course end date, you may apply to the Associate Head of School for anextension to complete the assessment.The application is to be made in writing as soon as possible and not later than 48 hoursbefore the assessment due time and date. The application is made on the WelTec CourseExtension Form available from the Student Information Centre and the WelTec website.Where there are valid reasons, the Associate Head of School may grant an extension for aperiod of no more than three weeks after the course end date. A longer than three weeks’extension may be recommended by the Associate Head of School to the Board of Studies'Achievement Sub-Committee for approval, where there are extenuating circumstances thatjustify a longer extension.Penalty for Unarranged Late SubmissionThere will be no late submissions without an agreed arrangement.Absence From Supervised AssessmentsCity and Guilds external examinations must be sat on specified date. There are noexceptions.You may resit the City and Guilds International written assessment in July or December. Anadditional fee will be payable to City and Guilds.Each course has an assignment which is broken down into several tools.There will be a maximum of two (2) resubmission opportunities for each overall assignment,applicable when the original work submitted was not to the required standard.Your individual course tutos will give you clear guidance regarding the resubmissionsrequired and the deadlines by which these are due.Assessment Results NotificationCourse assessment and final grades are reported using the Grade Key 1 method. GradeKeys are explained in Appendix 2 of the Academic Regulations.Once your tutor has marked your assessments you will be notified of your result.• If the assessment is in the form of a practical in-class demonstration/observation, you arelikely to get your results immediately or shortly after the assessment activity has concluded.• If the assessment is a supervised test you are able to review your work, but theassessment is collected and retained by WelTec.• If you hand in an assignment it is returned to you along with feedback to explain thereason(s) for the assessment result.Wellington Institute of Technology - 2013 HV4344 Programme Handbook July 2013Overview and Programme Specific Information Page 15


• If you sit a final exam you are able to view your result online at the student results portal:https://results.weltec.ac.nz within 15 working days.Results for each assessment are available within 15 working days on WelTec's StudentResults portal at: https://results.weltec.ac.nz.Use your normal WelTec login and password to access a number of items, such as yourassessment results, current course enrolments, and other details.Challenging Assessment DecisionsIf you have reason to believe that the grade or mark for a particular assessment is incorrect,you should firstly discuss this with your tutor within five (5) working days of the return of theassessment.Your tutor will provide feedback to clarify why the grade or mark has been awarded andmay, if justified, amend the result.If you still believe that the mark or grade is incorrect, you should discuss the matter with theAssociate Head of School.For more information on Challenging Assessment Decisions please refer to the WelTecAcademic Regulations 2013 - section 11.RISK MANAGEMENT, SAFETY AND HEALTHWelTec students share the responsibility of maintaining a safe and healthy workingenvironment whether on campus or studying off-site (See Student Code of Conduct, Section3.4).ATTENDANCE MATTERSAn objective of study with WelTec is to prepare you for your career in industry. Your attitude,attendance and behaviour are important. Please give your best effort and ensure yourbehaviour and attendance reflect your desire to do well.You should therefore be present on time, fully equipped and, if applicable, dressed andgroomed appropriately for practical sessions.You are expected to attend all classes and assessments as timetabled. If you are not able toattend then you should notify your course tutor.Note that a student on student allowances/living costs who does not:• meet prescribed attendance requirements, and/or• disengages in their learning and assessments, and• does not respond to contact from the institute,will be notified to Academic Records and Administration. It is your responsibility to informStudyLink if you change your study details.All daytime classes will have a common start time on the hour and must finish by 50 minutespast the hour, to allow time for students and staff to arrive at their next class on time.REQUIRED TEXTSYour Course Descriptors may identify some text books as required, and/or recommendedtextbooks. Please refer to your Course Outlines for the most up-to-date edition information.Textbooks are available for purchase from vicBooks, Wellington, or as specified in theCourse Outlines.Wellington Institute of Technology - 2013 HV4344 Programme Handbook July 2013Overview and Programme Specific Information Page 16


STATIONERY REQUIREMENTSStudents are required to bring their own pens and writing paper and a calculator with aminimum function of a % key.EQUIPMENT REQUIREDStudents will be required to provide the following equipment and/or materials in addition tothe usual items such as stationery:• Calculator• Business suitOFF-SITE PRACTICAL AND WORKPLACE COMPONENTSThere is no off-site practical work based component.There is no workplace component tothis programme, although visits to local industry such as hotels and attractions will form partof the learning process. Students will be briefed in advance of any visit and will be expectedto wear business dress.DRESS AND PRESENTATIONYou will be required to wear Business Dress when representing WelTec on most excursionsoff campus, and whenever we have speakers from Industry addressing the programme. Youwill be given several day’s notice of your requirement to wear Business Dress. Anyone notwearing appropriate dress will be unable to participate.Business Dress in the tourism industry is normally very conservative and conventional, andwe suggest:For Men: a business suit, with shirt and tie, dark shoes and dark socks.For Women: a business matching jacket and skirt or trousers, with a conservative shirt/top.Court shoes, in a dark colour.Jewellery should be kept to a minimum.If you are unsure of our expectations in this regard, please talk with your tutor who willprovide guidance.EDUCATIONAL TRIPSEducational trips are an essential part of the programme. It is an opportunity to experiencefirsthand, knowledge and skills that are incorporated into the programme. The cost of thetransportation, accommodation and sightseeing while on an educational trip is included inthe programme costs. Meals and spending money are at your own expense.To participate in the educational trips you must have maintained an acceptable standard ofattendance and punctuality at timetabled classes. Acceptable attendance means maintaininga level of approximately 80%. However final decisions over your inclusion will be at thediscretion of the accompanying tutor. (See Health & Safety requirements in this Section)All students are required to sign a contract with the Institute prior to the departure of theeducational.There will be no refund of unused portions of the educational trips.As this is part of the programme, please note that friends and relatives are unable toaccompany you on educational trips.Wellington Institute of Technology - 2013 HV4344 Programme Handbook July 2013Overview and Programme Specific Information Page 17


INFORMED CONSENT AND CONFIDENTALITYA medical declaration must be completed by all students. This will be seen only by yourtutors and will be kept in a secured area. Information will be used only with regard todisclosures to operators of adventure activities and in the event on a medical emergency.You will be asked to sign a release for any photographic material taken on educational tripsto be used by WelTec for marketing purposes.PROGRAMME EVALUATIONWelTec is interested in the experience students have during their time studying. As well asinformal conversations with students, there are three main surveys available to students toexpress their views and rate WelTec services.As a student new to WelTec:In the first few weeks you will be invited to participate in the WelTec EV1 - First Impressionssurvey (www.surveymonkey.com/s/WelTecEV1). This is open to first-time WelTec students,and asks for your rating of and views about your enrolment experience, the initial in-classexperience, and also your experience of our online resource systems, Moodle or LearnZone.During your course time:Your course outline may indicate that your course will have an EV4 - Teacher and CourseEvaluation (http://www.surveymonkey.com/s/WelTecEV4) undertaken towards the end. Thishelps the Programme Team to improve the teaching, the course, and the value of theprogramme to students. Note: you will need a specific 'survey event code' supplied by thesurvey administrator to use the EV4 (you can’t do it otherwise).At the end of the programme or year:In the final few weeks of the programme, or year, you will be invited to participate in the EV3- Student Satisfaction Survey (www.surveymonkey.com/s/WelTecEV3). This asks you aboutyour overall experience of WelTec's services, the programme, teaching, skills development,career enhancement, and overall satisfaction.All WelTec surveys are anonymous; we do not ask you for identification. We do however askfor some demographic information (age range, sex, enrolment types, ethnicity, etc.) in orderto make sense of trends for particular student groups.The outcomes of the surveys are reported as aggregated information and tables to theWelTec Academic Committee. The reports are also made available to students.Wellington Institute of Technology - 2013 HV4344 Programme Handbook July 2013Overview and Programme Specific Information Page 18


COURSE DESCRIPTORSCourse Descriptors are the formally approved documents that describe:The course title, level, credit valueThe aims of the courseWhat you will be learning – the Learning Outcomes that guide the content andprocess of your learning experiences and activities with your tutorThe assessment activities you need to complete to show how well you havedeveloped your skills and knowledge against the requirements of the LearningOutcomesThe texts or resources that you are required to purchase. Note: for some courses thelatest texts may be listed either in the Required Texts section above, or in yourCourse Outline. If you are not certain, clarify the text or edition with your tutor.Any external standards that the course is also meeting the requirements of (may beunit standards, professional bodies, vendor certifications, etc.)Course Outlines, which your tutors will provide to you in class, or through LearnZone orMoodle, contextualise the Descriptors for your particular class for this year. The Outlineshould provide you with tutor information, specific course topic schedules, assessmentdates, specific rules and requirements, and other useful information.The course descriptors for this programme make up the rest of this Programme Handbookon the following pages.Note: Please be aware that it may be that not all courses listed are be offered in any giventrimester or year. For further information on this please contact your Student Advisor.Wellington Institute of Technology - 2013 HV4344 Programme Handbook July 2013Overview and Programme Specific Information Page 19


Course Title:Course Number:Tourism IndustryTH350Level: 3Credits: 7Pre or Co-requisitesNoneHours:Aim: Tuition 45 Self-directed 25 Total 70To provide students with an overview of the tourism industry.Topics:Importance of international and national tourismJob rolesAccommodation types, classification and facilitiesDevelopment, growth and decline of tourismTransportation routes, influence and travel controlsTravel related services for international travelInternet within international tourismLearning Outcomes:Students will be able to: Understand the important role that tourism plays throughout the world today. Understand the reasons and factors which have influenced the growth intourism, and investigate potential job roles within the industry.In achieving these outcomes students will also be able to:- Plan and write texts using appropriate format, for a specific purpose andaudience- Use reading strategies to read a range of texts for specific purposes- Use learning resources effectively- Carry out measurement unit conversions


Assessment Criteria:The learning outcome and assessment criteria are detailed in the City & Guildsmodule descriptor 01 (Certificate in International Tourism).Student Resources:NilAssessment:ReportReporting Grades:Grade Key OneSuccessful Completion of Course:Students need to demonstrate competence in all learning outcomes.Note:The embedded literacy and numeracy outcomes under the course descriptor refer tothe Tertiary Education Commission (TEC) Foundation Learning Progressionsframework. These outcomes indicate the literacy and numeracy skills necessary forthe learner to achieve on each component of the course.


Course Title:Course Number:Tourism GeographyTH351Level: 3Credits: 9Pre or Co-requisitesNoneHours:Aim: Tuition 60 Self-directed 30 Total 90To enable students to identify major continents, countries, tourist destinations, andattractions worldwide. To provide an understanding of climate and time zonesworldwide.Topics:Identify key map featuresIdentify continents and countriesIdentify major types of tourist destinations, attractionsand capital citiesTopographical features influencing tourismTransportation routesGeographical features of tourismClimate impacts on tourismTourist flows in international tourism marketWorld time zonesFood, Shopping, entertainment, culture and specialeventsLearning Outcomes:Students will be able to: Find and locate information about tourism destinations and the featuresthat attract tourists to these destinations. Understand visitor flows, transport routes and world time zones.In achieving these outcomes students will also be able to:


- Review and revise texts as they write- Plan and write short answers- Recognise and use specialised vocabulary and terminology in context- Use reading strategies to read a range of texts for specific purposes- Apply mathematical calculationsAssessment Criteria:The learning outcome and assessment criteria are detailed in the City & Guildsmodule descriptor 02 (Certificate in International Tourism).Student Resources:NilAssessment:AssignmentReportReporting Grades:Grade Key OneSuccessful Completion of Course:Students need to demonstrate competence in all learning outcomes.Note:The embedded literacy and numeracy outcomes under the course descriptor refer tothe Tertiary Education Commission (TEC) Foundation Learning Progressionsframework. These outcomes indicate the literacy and numeracy skills necessary forthe learner to achieve on each component of the course.


Course Title:Course Number:Customer ServiceTH3100Level: 3Credits: 9Pre or Co-requisitesNoneHours:Aim: Tuition 60 Self-directed 30 Total 90To enable students to be able to identify and provide effective customer service.Topics:Identify types of customers and their expectations intourism organisationsService standards in tourism organisationsLevels of customer satisfactionPositive impressions, communication and recording ofcustomer details in selected situationsCustomers with specific needsCreating rapport with customersEffective communicationPresent a positive imageMaintain personal presentation and groomingLearning Outcomes:Students will be able to: Be aware of the importance of customer service in order for them to both keepand attract new customers. Identify the needs of customers, handle customers and also be able to practisethe skills and methods required for providing excellent customer service.In achieving these outcomes students will also be able to:


- Plan and write texts using appropriate format, for a specific purpose andaudience- Use learning resources effectively- Verbally communicate information appropriately and coherently- Respond appropriately to interactions in conversationsAssessment Criteria:The learning outcome and assessment criteria are detailed in the City & Guildsmodule descriptor 03 (Certificate in International Tourism).Student Resources:NilAssessment:RoleplayReportReporting Grades:Grade Key OneSuccessful Completion of Course:Students need to demonstrate competence in all learning outcomes.Note:The embedded literacy and numeracy outcomes under the course descriptor refer tothe Tertiary Education Commission (TEC) Foundation Learning Progressionsframework. These outcomes indicate the literacy and numeracy skills necessary forthe learner to achieve on each component of the course.


Course Title:Course Number:Presentation of Tourism Products and ServicesTH357Level: 3Credits: 7Pre or Co-requisitesNoneHours:Aim: Tuition 45 Self-directed 25 Total 70To provide students with effective presentation and merchandising of tourismproducts.Topics:Identify reasons for different forms of informationused by tourism organisationsKey elements of a verbal presentation and deliver apresentationExamine different ways information can be presented totourism customersKey elements of effective merchandisingKey criteria for a visual presentationKey elements for an effective visual presentationLearning Outcomes:Students will be able to: Be aware of methods of providing information within tourismorganisationsKnow how to structure and deliver an effective presentation and be able toovercome any potential difficulties. In achieving these outcomes studentswill also be able to:- Plan and write texts using appropriate format, for a specific purpose andaudience- Recognise and use written texts for specific purposes- Verbally communicate information appropriately and coherently


Assessment Criteria:The learning outcome and assessment criteria are detailed in the City & Guildsmodule descriptor 04 (Certificate in International Tourism).Student Resources:NilAssessment:ReportPresentationReporting Grades:Grade Key OneSuccessful Completion of Course:Students need to demonstrate competence in all learning outcomes.Note:The embedded literacy and numeracy outcomes under the course descriptor refer tothe Tertiary Education Commission (TEC) Foundation Learning Progressionsframework. These outcomes indicate the literacy and numeracy skills necessary forthe learner to achieve on each component of the course.


Course Title:Course Number:MarketingTH355Level: 3Credits: 7Pre or Co-requisitesNoneHours:Aim: Tuition 50 Self-directed 20 Total 70To enable students to understand the importance of marketing and meeting customerneeds.Topics:Marketing mixIdentify reasons for market research, methods ofconducting the research and carry out market researchMatching promotional methods with differentcustomer groups, products and servicesKey elements of effective merchandisingKey criteria for a visual presentationKey elements for an effective visual presentationLearning Outcomes:Students will be able to: Be aware of methods of providing information within tourism organisations. Know how to structure and deliver an effective presentation and be able toovercome any potential difficulties.In achieving these outcomes students will also be able to:- Plan and write texts using appropriate format, for a specific purpose andaudience- Recognise and use written texts in course specific documents- Recognise and use specialised vocabulary and terminology in context- Respond to and use appropriate skills and language to manage interactions


Assessment Criteria:The learning outcome and assessment criteria are detailed in the City & Guildsmodule descriptor 05 (Certificate in International Tourism).Student Resources:NilAssessment:ReportReporting Grades:Grade Key OneSuccessful Completion of Course:Students need to demonstrate competence in all learning outcomes.Note:The embedded literacy and numeracy outcomes under the course descriptor refer tothe Tertiary Education Commission (TEC) Foundation Learning Progressionsframework. These outcomes indicate the literacy and numeracy skills necessary forthe learner to achieve on each component of the course.


Course Title:Course Number:Developing a Visitor AttractionTH356Level: 3Credits: 7Pre or Co-requisitesNoneHours:Aim: Tuition 45 Self-directed 25 Total 70To enable the students to identify and understand the development of a visitorattraction.Topics:Stages of attraction developmentResearch sales and promotional activities for attractionsCategories and roles of visitor attractionsIdentify reasons why tourist areas have a range ofvisitor attractionsLearning Outcome:Students will be able to: Identify a range of visitor attractions throughout the world and examinetheir appeal and popularity.In achieving this outcome students will also be able to:- Write for a specific purpose and audiences- Use learning resources effectivelyAssessment Criteria:The learning outcome and assessment criteria are detailed in the City & Guildsmodule descriptor 06 (Certificate in International Tourism).Student Resources:Nil


Assessment:ReportReporting Grades:Grade Key OneSuccessful Completion of Course:Students need to demonstrate competence in all learning outcomes.Note:The embedded literacy and numeracy outcomes under the course descriptor refer tothe Tertiary Education Commission (TEC) Foundation Learning Progressionsframework. These outcomes indicate the literacy and numeracy skills necessary forthe learner to achieve on each component of the course.


Course Title:Course Number:Reservations and Ticketing Within Travel and TourismTH899Level: 3Credits: 4Pre or Co-requisitesNoneHours:Aim: Tuition 25 Self-directed 15 Total 40To ensure students understand the processes involved when making a reservation andissuing tickets including costings.Topics:Interpret screen informationInterpret and analyse costings in different forms oftravelResearch the completion of international tourism ticketsComputer reservation systemsBenefits of technologyLearning Outcome:Students will be able to:Understand the processes involved when making a reservation and issuingtickets including costings.In achieving this outcome students will also be able to:- Accurately record written information- Recognise and use specialised vocabulary and terminology in context- Use reading strategies to read text for course specific documents- Apply mathematical calculations- Analyse and interpret data to conclude


Assessment Criteria:The learning outcome and assessment criteria are detailed in the City & Guildsmodule descriptor 07 (Certificate in International Tourism).Student Resources:NilAssessment:Computer assessmentTicketingReporting Grades:Grade Key OneSuccessful Completion of Course:Students need to demonstrate competence in all learning outcomes.Note:The embedded literacy and numeracy outcomes under the course descriptor refer tothe Tertiary Education Commission (TEC) Foundation Learning Progressionsframework. These outcomes indicate the literacy and numeracy skills necessary forthe learner to achieve on each component of the course.


Course Title:Course Number:Food and Beverage ServiceTH4008Level: 3Credits: 5Pre or Co-requisitesNoneHours:Aim: Tuition 50 Self-directed - Total 50Students credited with this module are able to demonstrate the ability to serve foodand beverages in a manner that ensures customer comfort and safety.Topics:Prepare service areas and serve food and beveragesClear service and guest areasBeverage and beverage service knowledgeDeal with a range of unexpected situations relating toproblems with food and beverage serviceLearning Outcome 1:Students will be able to: Demonstrate the ability to correctly prepare service areas and serve foodand beverages.In achieving this outcome students will also be able to:- Recognise and use specialised vocabulary and terminology in context- Record accurately from spoken instructions and requests- Respond appropriately to requests and negotiations in conversations- Apply mathematical calculations- Apply proportional reasoning strategies to solve problemsAssessment Criteria 1:1.1 Service areas and equipment are clean and ready for use.


1.2 Condiments, accompaniments, food and beverage items are prepared ready foruse1.3 Trays are laid correctly and overall presentation is to standard1.4 Guest orders are handled professionally and recorded correctly1.5 Customers are served with food and beverages in a prompt, friendly andefficient manner in accordance with the service styleLearning Outcome 2:Students will be able to: Demonstrate the ability to correctly clear service and guest areas.Assessment Criteria 2:2.1 Trays are cleared according to standard practice2.2 Guest areas are cleared of items not required in a manner that minimisesdisruption to guests2.3 Clearing of rubbish, soiled linen and resetting of the service area is done in asafe and hygienic manner.Learning Outcome 3:Students will be able to: Demonstrate knowledge of beverages and beverage service.In achieving this outcome students will also be able to:- Recognise and use specialised vocabulary and terminology in context- Record accurately from spoken instructions and requests- Respond appropriately to requests and negotiations in conversations- Apply mathematical calculations- Apply proportional reasoning strategies to solve problemsAssessment Criteria 3:3.1 Identify premium brands of spirits and liqueurs3.2 Recognise New Zealand wine growing regions and resulting wine styles3.3 Demonstrate ability to present and service still wine, popular aperitifs and hotbeveragesLearning Outcome 4:Students will be able to: Demonstrate the ability to deal with a range of unexpected situations relatingto problems with food and beverage service.In achieving this outcome students will also be able to:- Recognise and use specialised vocabulary and terminology in context


- Record accurately from spoken instructions and requests- Respond appropriately to requests and negotiations in conversationsAssessment Criteria 4:4.1 Show effective ways of dealing with unexpected situations. Range: Problemswith orders, food, spillages, equipment and guests.Student Resources:NilAssessment:Practical demonstrationWritten testReporting Grades:Grade Key OneSuccessful Completion of Course:Students need to demonstrate competence in all learning outcomes.Note:The embedded literacy and numeracy outcomes under the course descriptor refer tothe Tertiary Education Commission (TEC) Foundation Learning Progressionsframework. These outcomes indicate the literacy and numeracy skills necessary forthe learner to achieve on each component of the course.


Course Title:Course Number:First AidTH358Level: 3Credits: 4Pre or Co-requisitesNoneHours:Aim: Tuition 20 Self-directed 20 Total 40To enable students to manage first aid in emergency situations and provideresuscitation to Level 2 according to New Zealand Resuscitation Council Guideline(1999).Topics:Assessing and managing victims’ conditions andsituationsAssessing and managing victims’ conditions andsituations for first aid in emergency situationsProviding resuscitationDeal with a range of unexpected situations relating toproblems with food and beverage serviceLearning Outcome:Students will be able to: Manage first aid in emergency situations and provide resuscitation toLevel 2.In achieving this outcome students will also be able to:- Recognise and use written texts in course specific documents- Recognise and use specialised vocabulary and terminology in context- Respond to spoken instructions specific to course related tasks andactivities- Verbally communicate information appropriately and coherently


Assessment Criteria:As specified in unit standards 6400, 6401,6402http://www.nzqa.nz/nqfdocs/units/doc/6400http://www.nzqa.nz/nqfdocs/units/doc/6401http://www.nzqa.nz/nqfdocs/units/doc/6402Student Resources:NilAssessment:Practical demonstrationReporting Grades:Grade Key OneSuccessful Completion of Course:Students need to demonstrate competence in all learning outcomes.Note:The embedded literacy and numeracy outcomes under the course descriptor refer tothe Tertiary Education Commission (TEC) Foundation Learning Progressionsframework. These outcomes indicate the literacy and numeracy skills necessary forthe learner to achieve on each component of the course.


Course Title:Course Number:WordprocessingTH359Level: 2Credits: 5Pre or Co-requisitesNoneHours:Aim: Tuition 50 Self-directed - Total 50To enable students to explain the basic principles, terminology and techniques usedfor wordprocessing; and apply the basic principles and terminology ofwordprocessing and their associated techniques and functions to produce documents.Topics:Basic principles, terminology and techniques used forwordprocessingBasic principles and terminology of wordprocesing andtheir associated techniques and functions to producedocumentsLearning Outcomes:Students will be able to: Explain the basic principles, terminology and techniques used forwordprocessing Apply the basic principles and terminology of wordprocessing and theirassociated techniques and functions to produce documents.In achieving these outcomes students will also be able to:- Plan and write texts using appropriate format- Write documents accurately- Recognise and use written texts in course specific documents- Recognise and use specialised vocabulary and terminology in context- Respond to spoken instructions specific to course related tasks andactivities


Assessment Criteria:As specified in unit standard 111http://www.nzqa.nz/nqfdocs/units/doc/111Student Resources:NilAssessment:Computer assessmentObservationWritten testReporting Grades:Grade Key OneSuccessful Completion of Course:Students need to demonstrate competence in all learning outcomes.Note:The embedded literacy and numeracy outcomes under the course descriptor refer tothe Tertiary Education Commission (TEC) Foundation Learning Progressionsframework. These outcomes indicate the literacy and numeracy skills necessary forthe learner to achieve on each component of the course.


Course Title:Course Number:Development of the Tourism IndustryTH4000Level: 4Credits: 8Pre or Co-requisitesNoneHours:Aim: Tuition 50 Self-directed 30 Total 80To provide an understanding of the development of the tourism industry and keyfactors that have affected its development.Topics:Identify the different reasons why people travelInvestigate the positive and negative economic impactsof tourismResearch the growth and development of new tourisminitiativesIdentify the skills required for tourism jobsIdentify the component sectors of the internationaltourism industry and the different products and servicesassociated with each sectorAnalyse the reasons for the increase/decrease in touristnumbers in specific destinationsInfluence of the media on the growth/decline ofinternational tourismLearning Outcome:Students will understand how the tourism industry has developed and the key factorsthat have affected its development. They will understand why people travel and theimpact on destinations and future developments and opportunities.


Assessment Criteria:The learning outcome and assessment criteria are detailed in the City & Guildsmodule descriptor 01 (Diploma in International Tourism).Student Resources:NilAssessment:ProjectTimeline presentationReporting Grades:Grade Key OneSuccessful Completion of Course:Students need to demonstrate competence in all learning outcomes.


Course Title:Course Number:International Tourism GeographyTH4001Level: 4Credits: 8Pre or Co-requisitesNoneHours:Aim: Tuition 50 Self-directed 30 Total 80For students to be able to locate major international destinations throughout the world,including gateways, tourist attractions and local languages.Topics:Identify the location of continents, countries and majortourist attractionsFactors involved in time conversionIdentify major tourist gateways, hinterlands andattractionsCalculate foreign exchange transactionsGeographical features affecting the success of tourism,resort attraction, infrastructure and tourist flowsCalculating journey timesIdentifying language spoken in major internationaltourist destinationsEconomic issues affecting international tourismWorldwide climate conditions and the effects it has onthe choice of travelLearning Outcome:Students will be able to locate the major international destinations throughout theworld including gateways, tourist attractions and local languages. Candidates willalso be able to convert local times, carry out currency transactions and calculatejourney times.


Assessment Criteria:The learning outcome and assessment criteria are detailed in the City & Guildsmodule descriptor 02 (Diploma in International Tourism).Student Resources:NilAssessment:Visual presentationProjectReporting Grades:Grade Key OneSuccessful Completion of Course:Students need to demonstrate competence in all learning outcomes.


Course Title:Course Number:Customer Service OperationsTH4002Level: 4Credits: 7Pre or Co-requisitesNoneHours:Aim: Tuition 50 Self-directed 20 Total 70To provide an understanding of the importance of customer service within the traveland tourism industry.Topics:Key components of customer serviceProcedures for handling complaints including recordingand responding in writing to complaintsRecommendations for the development of customerserviceComparing customer serviceDelivering customer service efficiently and effectivelyPrompt serviceReview performance and produce plans to improvecustomer serviceLearning Outcome:Students will understand the importance of customer service within the travel andtourism industry. They will understand customer service standards, procedures andcustomer feedback.Assessment Criteria:The learning outcome and assessment criteria are detailed in the City & Guildsmodule descriptor 03 (Diploma in International Tourism).Student Resources:Nil


Assessment:RoleplaysProjectReporting Grades:Grade Key OneSuccessful Completion of Course:Students need to demonstrate competence in all learning outcomes.


Course Title:Course Number:People DevelopmentTH4003Level: 4Credits: 8Pre or Co-requisitesNoneHours:Aim: Tuition 50 Self-directed 30 Total 80To provide awareness of the practical application of human resources in the travel andtourism industry.Topics:Organisational structures and factors which haveinfluenced the developmentPrepare a job specification and description to produce ajob advertisementDevelop a personal curriculum vitaeWorkplace standards of practice, operation andlegislationOrganisation of a team activity for a tourism relatedeventRecruitment and selection processesLearning Outcome:Students will understand the practical application of human resources in the travel andtourism industry. Students will be able to investigate organisational structures, staffrecruitment and selection, including legal requirements.Assessment Criteria:The learning outcome and assessment criteria are detailed in the City & Guildsmodule descriptor 04 (Diploma in International Tourism).


Student Resources:NilAssessment:AssignmentCase StudiesReporting Grades:Grade Key OneSuccessful Completion of Course:Students need to demonstrate competence in all learning outcomes.


Course Title:Course Number:Business SystemsTH4004Level: 4Credits: 8Pre or Co-requisitesNoneHours:Aim: Tuition 50 Self-directed 30 Total 80To ensure that students understand the day to day systems that need to put in place forbusiness.Topics:Financial terms, monitoring of financial performance,and factors affecting financial performanceSimple budgetingFuture technological developments upon businesssystemsFinancial accountsAdministration systems and communication systemsElectronic systems and information processing systemsLearning Outcome:Students will understand the day to day systems that are needed to be in place for abusiness to run both effectively and efficiently.Assessment Criteria:The learning outcome and assessment criteria are detailed in the City & Guildsmodule descriptor 05 (Diploma in International Tourism).Student Resources:Nil


Assessment:Group ProjectsAssignmentReporting Grades:Grade Key OneSuccessful Completion of Course:Students need to demonstrate competence in all learning outcomes.


Course Title:Course Number:Marketing OperationsTH4005Level: 4Credits: 8Pre or Co-requisitesNoneHours:Aim: Tuition 60 Self-directed 20 Total 80To provide an understanding of the role and importance of marketing for tourism andtravel organisations.Topics:Research tourism organisations and compare marketingactivitiesUndertake market research of tourism products andidentify objectives, the research process and techniquesusedMarketing plansPromotional methodsElements of the marketing mixEvaluating a marketing activityLearning Outcome:Students will understand the role and importance of marketing in the continuedsuccess of travel and tourism organisations.Assessment Criteria:The learning outcome and assessment criteria are detailed in the City & Guildsmodule descriptor 06 (Diploma in International Tourism).Student Resources:Nil


Assessment:Group ProjectsAssignmentReporting Grades:Grade Key OneSuccessful Completion of Course:Students need to demonstrate competence in all learning outcomes.


Course Title:Course Number:Developing a Local Tourism DestinationTH4006Level: 4Credits: 8Pre or Co-requisitesNoneHours:Aim: Tuition 60 Self-directed 20 Total 80To provide an understanding of the need for responsible development of tourism.Topics:Reasons for tourism development, stages ofdevelopment, organisations which influencedevelopment, sources of funding and impact on thelocal communityAnalyse factors involved in the marketing of thetourism developmentIdentify elements that create a tourism destinationIdentify the reasons why there is a need for continueddevelopment of tourist developmentsImage requirements of tourist developmentsLearning Outcome:Students will understand the need for the responsible development of tourism.Assessment Criteria:The learning outcome and assessment criteria are detailed in the City & Guildsmodule descriptor 07 (Diploma in International Tourism).Student Resources:Nil


Assessment:Group ProjectsGroup presentationReporting Grades:Grade Key OneSuccessful Completion of Course:Students need to demonstrate competence in all learning outcomes.


Course Title:Course Number:Related Tourism ServicesTH4007Level: 4Credits: 5Pre or Co-requisitesNoneHours:Aim: Tuition 25 Self-directed 25 Total 50To provide an understanding of the wider nature of the travel market and services.Topics:Travel insuranceCar hire including costingsAccommodation grading systemsDifferent types of cruising and destinationsLearning Outcome:Students will understand the wider nature of the travel market and services,concentrating on travel insurance, car hire and the cruise market.Assessment Criteria:The learning outcome and assessment criteria are detailed in the City & Guildsmodule descriptor 08 (Diploma in International Tourism).Student Resources:NilAssessment:AssignmentWritten test


Reporting Grades:Grade Key OneSuccessful Completion of Course:Students need to demonstrate competence in all learning outcomes.

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