Information pack

swcouncils.gov.uk

Information pack

www.southglos.gov.uk


What is Breakthrough?Breakthrough is an activity based mentoringscheme that uses skilled mentors to offerweekly, one-to-one support to a range ofvulnerable people who have been identifiedby an agency as being in need of support. OurMission Statement and values are shown below.The project uses activities to help our mentees tobuild positive relationships with adults and peersas well as interests and skills that can be sustainedin the longer term. In some placements, short andlong term targets are set and closely monitored foreach placement and these are linked into rewardevents/activities.Mission Statement:Breakthrough creates positive experiences andrelationships to affect vulnerable people in order tohelp them achieve, grow, develop skills and realizetheir full potential.Values:1) Making a difference2) High quality mentoring3) Person centered outcomes4) Innovation5) Belief in Breakthrough6) Team work & team relationships


Rewards:How are placements set-up?1. Referral - a professional officer from a referringagency refers the person in question onto theproject.2. Set-up meeting - a meeting is held with theBreakthrough Co-ordinator, the referring agency,supported person and if possible their parent/guardian/carer. At this meeting the needs andaims of all parties are discussed as well as targetsand potential activities. Logistical issues suchas transport and timings are also discussed. Inparticular, Breakthrough’s code of confidentiality isexplained to all those at the meeting.3. Matching mentor to mentee - theBreakthrough Co-ordinator then identifies the mostappropriate mentor to work with the person inquestion.4. The placement starts!Activities:Activities can be anything that is safe and withinbudget and can include sporting activities, arts andcrafts, voluntary work or helping your mentee applyfor a job. Breakthrough mentors are encouraged toinvolve their mentee in the choice of activity.In some placements, the Breakthrough coordinator,the referring professional and the menteeagree certain targets for the mentee to achieve. Ifthe mentee achieves these targets then the mentormay arrange a reward event. It is important thatthis event should be different and exciting but alsosomething that adds value in some way.Exit strategy:Before a placement finishes a meeting will takeplace between the co-ordinator and the mentorto discuss a suitable exit strategy for the mentee.A key part of Breakthrough is building long termfriendships and interests for the mentee we aresupporting. Getting the mentee to join some sortof community group to pursue an interest is alwaysdesirable, as is building positive friendship groups.Proving our outcomes:We use a variety of methods to prove ouroutcomes, including the Department of Health’sStrengths and Difficulties Questionnaire whichevaluates the mentee’s emotional and behaviouraldevelopment. Apart from this “hard” evidence, wealso encourage our mentors to keep a record of“breakthroughs” big or small, such as learning toride a bike, leaving the house alone, joining a gymand getting a place at college (“soft” outcomes).


Training and Support:The Breakthrough team always aims toprovide as much support to our mentors aspossible. This includes information sharing,an initial training programme followed byfurther training modules if/when necessary,availability for discussion and access to anyresources required.We also operate a lone working policy that mentorsshould adhere to.Established mentors have constant support fromthe following:❚ Peer support group (with 3 planned teammeetings per year)❚ Their Breakthrough Co-ordinator❚ The Breakthrough Training and DevelopmentOfficer (a mentor for the mentors!)❚ Other members of the Breakthroughmanagement team.❚ 24 hour emergency supportContacts:If an issue arises or you need to clarify anything andcannot get hold of your co-ordinator please call anyof the below:Jonathan Wheeler(Co-ordinator)Mob: 07921492875Email: Jonathan.wheeler@southglos.gov.ukJay Lee(Co-ordinator)Mob: 07795353825Email: Jay.lee@southglos.gov.ukSteve Spiers(Manager)Mob: 07711495867Email: Steve.spiers@southglos.gov.ukAnnette Cook(Training and Development Officer)Mob: 07740961595Email: Annette.cook@southglos.gov.uk


Breakthrough will:❚ Have a well-communicated Mission Statementand values❚ Recruit, train and develop mentors❚ Have clear support structures for mentors❚ Have a child/person centred approach❚ Provide guidelines and boundaries for mentorsand mentees❚ Match mentor to mentee (one-to-one)❚ Agree targets (if appropriate) with mentee❚ Agree an exit strategy with mentees (whennecessary)❚ Have good relationships with other agencies❚ Demonstrate impactBreakthrough mentors will:High Quality MentoringBreakthrough aims to deliver a high quality mentoring programme with ateam of high quality mentors.❚ Put their mentee first, at all times❚ Give direction - guide and advise❚ Promote change❚ Be a positive role model❚ Be willing to listen❚ Give their mentee a chance to talk❚ Be willing to share the benefits of theirexperience❚ Provide positive reinforcement of their mentee asan individual❚ Give constructive feedback - direct but sensitive❚ Observe boundaries - verbal and non-verbal❚ Provide the mentee with appropriate tools/techniques to develop and grow❚ Provide a safe environment❚ Go the extra mile!Breakthrough mentors will be:❚ Reliable❚ A good communicator❚ Empathetic❚ Caring❚ Trust wor thy❚ Open and honest❚ Professional❚ Flexible❚ Innovative/Creative❚ Well organised – short term and long term❚ Patient❚ Approachable❚ Resilient


Breakthrough aims to deliver a high quality mentoring programme with ateam of high quality mentors.Breakthrough mentors will know:❚ Breakthrough policies❚ Some background information on physical andemotional well being❚ Why they are working with this particular mentee❚ The history - including the referring body (egschool, CAMHS)❚ The overall objective❚ Agreed goals/targets (if appropriate)❚ The family situation❚ The mentee❚ personal profile❚ needs❚ strengths❚ weaknesses❚ trigger points❚ current personal situationAnd Finally❚ Their limits!IN SHORT, Breakthrough believesthat high quality mentoring isabout...❚ Being there❚ Being Open and Honest❚ Listening❚ Guiding and Advising❚ Caring❚ Being child/person centred


Code of PracticeThe purpose of this code of practice is to ensure that the relationshipbetween the mentee and mentor is as positive and successful as possible andthat each partner is clear about their roles.Mentors should understand that when mentoring, they represent the Breakthroughproject and must therefore seek to act responsibly at all times.1 Mentors should not aim just to socialise with their mentee. It must be a relationship that adds value to thementee’s life.2 Mentors should not assume that their mentee likes them, will listen to them or will be honest with them.3 Mentors should not make promises to their mentee that they cannot keep.4 Mentors should complete the appropriate forms and reports as asked for by the coordinator.5 Mentors should treat other people’s time with respect, by being punctual at all times.6 Mentors should not buy expensive gifts for, or give money to, their mentee. Any small gifts should bediscussed first with the Breakthrough staff.7 Mentors should not accept money from their mentee. Any other gifts or presents received by a mentormust be discussed with the Breakthrough staff.8 Mentors must not be under the influence of alcohol or any illegal substance whilst with their mentee.9 Mentors should not encourage or allow a young person to use alcohol or any illegal substance.10 If a mentee turns up to a session under the influence of alcohol or any illegal substance then the mentorshould inform the mentee that the session will not take place and explain why. They should then ensurethat their mentee is left in a safe place and inform the coordinator as soon as possible.11 Mentors should never invite a mentee to their home, without prior agreement with Breakthrough staff.12 Mentors must never enter into a physical/intimate relationship with any mentee they work with.


Confidentiality &Managing InformationCode of ConfidentialityWithin the mentoring relationship, it is important that the mentee knows that manythings they tell are, and will remain, confidential. However, they also have to be awarethat should they disclose anything which is illegal, or has the potential to cause harmto themselves or others, the mentor has a duty to pass it on to an appropriate person.❚ At the start of the placement (usually as part of the set-up meeting) the Breakthrough co-ordinator willexplain the code of confidentiality to the mentee.❚ If there is a need to breach confidentiality (as explained above), Breakthrough or a relevant agency willthen explain to the mentee, prior to it happening, why this information needs to be shared and who willbe told. Where this is not possible (in an emergency) the mentee will be told of the breach at the earliestopportunity.❚ Any information passed to a mentor may be shared with the Breakthrough co-ordinator if the mentordeems necessary. However, this information will not be shared with a third party outside the projectwithout permission from the source unless there is a risk of significant harm to an individual.❚ Each mentee will be made aware that information is compiled on them and then shared with a mentor.Mentees have the right to see any written information about them, in the presence of their mentor or theco-ordinator.❚ Mentors should not discuss personal details about any mentee with anyone outside the Breakthroughproject.❚ Mentors should be clear about what information they wish to share with a mentee and should not bepressured to move from this.❚ Where mentors record information, they should not record the mentee’s full name. First names or initialswould be appropriate.


Health & Safety GuidelinesPhysical contact:Personal Safety:❚ Follow the Breakthrough Lone Working policy atall times.❚ Ensure you have a fully charged mobile with youduring your sessions.❚ Do not give the young person your hometelephone number and use the prefix 141 whencalling from home.❚ When choosing a venue for your meeting,wherever possible choose a public place whereother adults are on hand.❚ When transporting your mentee in your car:❚ You must be insured for business use. Pleasecheck with your insurance company❚ Your car must be roadworthy❚ All mentees must wear a seat belt❚ Do not accept/put up with any kind of violence/harassment from your mentee. If such incidentsoccur or you feel they are likely to occur, pleasecontact your co-ordinator who will support youin dealing with this.❚ Any accidents or incidents should be recordedimmediately on an incident form and sent toyour co-ordinator.Guidelines around physical contact arevery important because of the danger ofmisinterpretation and unwelcome contactto the young person. Physical punishment isobviously outlawed as is sexual contact. Thisincludes sexual remarks and innuendo. It isalso not advisable to use bad language.When considering the issues of physical contactbear in mind these points:❚ Is the contact appropriate for the age of theyoung person?❚ Is it consistent with what a good parent/carerwould do?❚ How will the young person perceive the contact?❚ Are the young person’s needs and wishes beingconsidered first and foremost in the contact?(Taken from Good Care Matters: Department of Health, Crown Copyright 1996)Please Note:If you are in any doubt about whether a sessionis suitable for your mentee, then it probablyisn’t! Here are some sessions to be wary of:1) Anything using toxic substances2) Anything using knives3) Anything using boiling water4) Anything in extreme weather conditions5) Anything you don’t feel qualified to oversee6) Anything in a venue you don’t feel confident in7) Anything that brings you into direct contact withelectricity8) Any session when you are unsure about the stateof the mentee’s mindIf you are in doubt don’t do it, even if you havearrived at the venue and your mentee is excited. Ifyou want a second opinion, ask your co-ordinator.


Lone Working Policy1. Each mentor will supply Breakthrough with thename and contact number of a designatedbuddy, and will supply their buddy with theBreakthrough team’s contact numbers, particularlyidentifying their Breakthrough Co-ordinator.The mentor will inform their buddy of the details oftheir session, ie mentee’s name, start and end timeof session, location.2. The Breakthrough team will have access to eachmentor’s contact details, their buddy’s contactdetails and their mentees’ contact details.3. For each session:On completion of the session, the mentor willcontact their buddy and inform them that theyhave finished the session.IF the buddy does not hear from the mentor at the designated time the following procedure shouldbe followed:Buddy to contact the mentor Everything is OK NO FURTHER ACTION REQUIREDNo replyContact Breakthrough Co-ordinator (or a member of the Breakthrough team)The Breakthrough Co-ordinator will try tocontact the mentorEverything is OKNO FURTHER ACTION REQUIREDNo replyContact the mentee (or their family)The Breakthrough Co-ordinator will try tocontact the menteeEverything is OKNO FURTHER ACTION REQUIREDStill concerns over the mentor’s safety or wellbeingBreakthrough will contact the appropriate authoritiesand inform the buddy of what is happening

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