transfer to the next stage of education - Sitelines

General InformationAdmission to Schools in Newcastle upon Tyne General Local Authority AreaAppeals, Complaints and MediationComplaints about schoolsIf you are unhappy with what is happening at your child’s school please arrange to discuss yourconcerns with staff at the school in the first instance. It is important to give the school anopportunity to resolve your concerns informally. If you cannot resolve your concerns informally,then you may feel that it is necessary to make a formal complaint.Every school must publish a complaints procedure (Education Act 2002). Please contact theschool and obtain a copy before making your complaint.Staff and Governors of schools take complaints very seriously and will listen and respond tocomplaints and concerns raised by pupils and adults.Anyone making a complaint to a school has the right to be accompanied by a person of theirchoice, during discussions. Parents or another adult may accompany pupils.Complaints about the curriculum and collective worshipComplaints about the curriculum and collective worship are dealt with slightly differently.Please contact your school or Children’s Services for advice.Children’s ServicesCivic CentreNewcastle upon TyneNE1 8PUTelephone 0191 2115395Facilitating Agreement in the North East (FANE)FANE is an additional mediation service for the parents and carers of children with specialeducational needs. Contact FANE if you feel you need further support after you have alreadytried to resolve any difficulty or disagreement through• a meeting with the headteacher or special educational needs coordinator• talking to a Local Authority officer• contacting the Parent Partnership Service.You can contact FANE on telephone 01325 25454829