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Insurance and Terms & Conditions - STA Travel Hub

Insurance and Terms & Conditions - STA Travel Hub

Insurance and Terms & Conditions - STA Travel Hub

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TERMS& CONDITIONSSTA TRAVEL (NZ) PTY LTD and STA Travel (PTE) LtdTERMS & CONDITIONSAgencyWe are STA TRAVEL (NZ) PTY LTD and STA Travel (PTE) Ltd. Wesell products and services as an agent on behalf of airlines,wholesale companies and other service providers includingaccommodation and transportation services (Third PartySuppliers). STA Travel’s role is to assist you to plan your travelarrangements, facilitate your bookings, and arrange paymentand refunds as applicable. STA Travel is not a provider of anytravel products/services and has no responsibility for products orservices provided or not provided by any Third Party Suppliers.We give and make no warranty or representation regardingthe standard of any services or products supplied by ThirdParty Suppliers and no person has authority to make any suchrepresentation or warranty on behalf of STA Travel. Whereyour contract is with a supplier, the booking conditions of thatsupplier will apply to your booking and STA Travel accepts noresponsibility for any errors or omissions made by a supplier. Iffor any reason, any Third Party Supplier is unable to provide theproducts/services you purchased through STA Travel, your remedylies against that Third Party Supplier and not STA Travel.GeneralThese general terms and conditions together with the relevantterms and conditions of the Third Party Suppliers apply to anytravel products/services you purchased through us. Once you payfor your booking (whether in full or in part):(a) you acknowledge and agree that you have read andunderstood these general terms and conditions; and any termsand conditions imposed by Third Party Suppliers, for whom weact as Agent;(b) you enter into a legally binding contract to acquire therelevant travel or travel related products and/or services with theThird Party Suppliers.(c) you are not at least eighteen years of age then your legalguardian must give consent to this contract on your behalf.(d) if you make a booking on behalf of someone, you warrant thatyou have the authority to accept and do accept on behalf of thatperson to be bound by STA Travel’s general terms and conditionsand the relevant Third Party Suppliers’ terms and conditions.Deposits and paymentDeposits are non-refundable. Payment of a deposit enables STATravel to hold a reservation for you but does not guarantee thefare and/or price. The fare and/or price can only be guaranteedonce we receive full payment and tickets and/or other traveldocuments have been issued. STA Travel will advise you ofthe date that full payment is required. Additional deposits forcertain travel arrangements may also be required by Third PartySuppliers.Failure to make payment in full by the due date may result in theforfeiture of any deposit paid. If payment for your booking ismade by credit card, a handling fee is payable as advertised. Nohandling fee will be charged for payments made by Debit Card/EFTPOS (NZ only) and direct deposit. Please note that a directdeposit may take up to 3 business days to process, therefore youwill need to allow sufficient time for payment to be cleared beforethe actual due date. Personal cheque is not accepted for anybookings. Please note that even after full payment, the conditionsof the contract between you and the Third Party Suppliers maypermit them to increase the cost of your arrangements. Localpayments have been included where applicable in the total costprice. The prices in this brochure and website are based on ratesand costs in effect at time of printing the brochure or postingon the website and are subject to change. STA Travel will pass onany such increase to you.DocumentationTravel documentation will not be issued until full payment withcleared funds is received. It is your responsibility to ensurethat all of the details on your travel documents are correct andto bring to our attention any errors or discrepancies as soonas possible but in any event within 72 hours after STA Travelprovides you with your travel documents. STA Travel’s generalpractice is to send documents to our customers electronicallywhenever possible. We reserve the right to charge you anadministration fee if we send you such documents in hard copyform, at your request. All travel documents are non transferable.It is your responsibility to collect all paper travel documents priorto departure. Your travel documents are valuable and shouldbe safeguarded as if they were cash. It is not always possibleto replace travel documents in the case of loss, theft, damage etc.Cancellations and ChangesYour contract with your Third Party Suppliers may allow suppliers tocancel or amend bookings. We will ensure that you are promptlynotified of any significant changes, but accept no liability for anychanges or costs incurred which may result. If we make an errorin your booking, which gives rise to a need to significantly changeyour booking, we will inform you as soon as reasonably possibleif there is time before your departure. You will have the choice ofeither accepting the change of arrangements, accepting an offer ofalternative travel arrangements of comparable standard from us,(we will refund any price difference if the alternative has a lowervalue), or cancelling your booked arrangements and receiving a fullrefund. You agree that this is the only compensation payable inconnection with such an error.Period before departure when Compensationa significant change is notified payable per personMore than 56 days NZD $055-29 days NZD $3028-15 days NZD $5014-7 days NZD $707-0 days NZD $90Despite anything to the contrary in these general terms orconditions, changes beyond our control to the extent permittedby law, we will not be liable to compensate you in any way, if asignificant change is made to your booking for reasons beyond ourcontrol. These include: war, threat of war, riots, civil disturbances,terrorist activity, industrial disputes, natural and nuclear disasters,fire, epidemics, health risks, and changes due to rescheduling orcancellation of flights by an airline or alteration of the airline oraircraft type; closed or congested airports or ports, hurricanesand other actual or potential severe weather conditions, and anyother similar event. If you have booked a flight and we are alertedto a significant schedule change by your airline before you departfrom New Zealand or Singapore, we will contact you by emailto advise you of this. Please ensure that you have given yourcontact email address to STA Travel and that you regularly checkfor messages before you leave. STA Travel has no control overairline schedule changes and accepts no liability for costs whichmay arise as a result of such changes. After you have left NewZealand or Singapore, it is your responsibility to check with theairline that any onward flights you have confirmed are operatingas booked. We strongly recommend that you contact your airlineat least 72 hours before the scheduled departure of each flightto do this. Please note that for some airlines it is mandatory toconfirm with them your intention to fly. If you wish to change yourbooking and such a change is permitted and possible, STA Travelwill charge you a service fee to process the change. You may alsobe charged a service fee by your Third Party Supplier. For changesafter departure please contact your original STA Travel bookingstore for details. Please note that all reservation changes aresubject to availability and the terms and conditions of the productor service purchased. For changes before departure please contactyour original store that booked your ticket. The name in yourbooking must be exactly the same as your passport. Changes toname details are not allowed by many airlines and other serviceproviders. Whilst we will do our best to make such a change ifnecessary, please bear in mind that most airlines and other serviceproviders treat a name change as a cancellation, to which standardconditions and charges would apply. Flights must be taken in thesequence they appear on your ticket or e-ticket confirmation. Ifyou plan not to take a flight as booked, pleasecontact the airlineas far in advance as possible to discuss your options. If you donot check in on time for a confirmed reservation, the airline mayregister you as a ‘no-show’, which could result in extra chargesand/or your whole flight itinerary being cancelled and/or renderyour ticket void. If you cancel your booking, the cancellation termsand conditions of your. Third Party Suppliers will apply as well asSTA Travel fees outlined on your itinerary and receipt. We needto receive from you written notification of cancellation and youroriginal ticket/voucher before any refund can be considered. If youdecide to cancel arrangements before the balance due date, anydeposits paid are non-refundable. Refunds will only be paid to youonce we have received the funds back from Third Party Suppliers.Generally flight tickets cannot be refunded if they are partiallyused. If the reason for your cancellation is covered under the termsof your travel insurance policy, you may be able to reclaim yourcancellation charges through your insurer.Liability LimitationWe have taken all reasonable care to make sure that all theservices that make up the arrangements made by STA Travel areprovided by efficient and reputable businesses. These businessesshould follow the local and national laws and regulations of thecountry where they are provided. However, please be aware thatoverseas safety standards may be lower than in New Zealand and/or Singapore. You acknowledge and agree, however that, STA Travelhas no liability for any act, omission or default, whether negligentor otherwise, of any Third Party Supplier. In circumstances whereliability of STA Travel cannot be excluded, such liability is limitedto the value of the purchased travel arrangements. STA Travelreserves the right to decline to provide services to any individual.192VISIT WWW.STATRAVEL.COM


Privacy and personal informationWe will handle your personal information in accordance withthe terms and conditions set out in our Privacy Policy which isposted on our website at www.statravel.co.nz orwww.statravel.com.sg you consent to the disclosure of yourpersonal information to us and to Third Party Suppliers. Weand the Third Party Suppliers may disclose your personalinformation to others where directly connected withfacilitating your travel arrangements and bookings and theprovision of travel services and products. For example, wemay disclose your personal information to airlines, hotels, carrental companies and other service providers in facilitatingyour travel arrangements.Passport, VisaS and ImmigrationIt is your responsibility to fulfil the passport, visa and otherimmigration requirements for all transiting and stopoverdestinations applicable to your itinerary. You should confirmthese with the relevant High Commissions, embassies and/orconsulates. We do not accept any responsibility in the caseof you being unable to travel due to not complying with anysuch requirements. Your passport must be valid for 6 monthsbeyond your return date into New Zealand or Singapore.InsuranceTravel insurance is a vital part of your arrangements. Westrongly recommend that you have taken out adequateinsurance for the duration of your journey. Travel insuranceis a mandatory element of some travel arrangements. We canarrange travel insurance for you and can provide you with aquote and answer any queries you may have regarding theinsurance available to you.Travel advice and vaccinationsNew Zealand residents should refer to the travel advice postedby the Ministry’ of Foreign Affairs and Trade at www.mfat.govt.nz or www.safetravel.govt.nz for all the countries youintend to visit. Vaccinations may be required for some or all ofthe places you are intending to visit. It is your responsibilityto ensure that you have arranged all necessary vaccinationsfor your itinerary.Singaporean citizens should refer to the travel advice postedby the Ministry of Foreign Affairs at www.mfa.gov.sg for all thecountries you intend to visit. Vaccinations may be required forsome or all of the places you are intending to visit.Taxes and Frequent Flyer ProgramLocal travel and airport taxes and charges may applyin various overseas countries. Unless otherwise stated,these taxes are not included as part of the fees. Taxes andduties may need to be paid in local currency at the time ofdeparture and are subject to change without notice. It is yourresponsibility to check with your airlines on whether yourbooking with us is qualified for any points under any frequentflyer programs. Please retain all boarding passes to allowverification of your travel if required.If you have a complaintIf you have a problem during your holiday, please inform therelevant Third Party Supplier (e.g. your hotel) immediately.Should they be unable to resolve the matter, please contactSTA Travel in New Zealand or Singapore, either throughthe store where you made your arrangements, or throughcustomerrelations@statravel.com.au or or STA Travel inSingapore through marketing@statravel.com.sg If you fail tocontact STA Travel, we will not be permitted the opportunityto investigate your complaint and rectify any error whilst youare away and this may affect your rights under your contract.Other important informationFor unaccompanied minors travelling overseas without theirparent/s or legal guardian please contact the relevant airlinesfor further information. Please contact the airline directlyregarding airline carriage conditions and luggage restrictions.Any contract entered into pursuant to these terms andconditions will be governed by the laws of New Zealand and/orSingapore; and supersede all previous agreements in respectof its subject matter and will embody the entire agreementbetween the parties in respect of its subject matter. Anyindulgence or extension of time which STA Travel may grant toyou will not prejudice or interfere with STA Travel’s rights andwill not constitute a waive. Prices are based on low seasondepartures and seasonal surcharges may apply.TERMS & CONDITIONS193


TRAVEL INSURANCETRAVELINSURANCECHOOSING THE RIGHT POLICYWhen choosing a policy, it’s really important tounderstand what it does and doesn’t cover. Whilesome policies may appear to be the same, qualitycover is more than just high policy limits.A good policy will provide cover for more thanjust your luggage - it will provide cover for thecosts of you having to unexpectedly cancelor amend your trip, emergency evacuations,transport, accommodation and medical costsshould you become ill or get injured overseas.Most importantly, it will give you access to 24hour emergency assistance should you requireevacuation for medical treatment.Make sure you check policy luggage item limits;you might find that you need to purchaseadditional cover for valuable items (e.g. a newcamera). Also, check what excess you will beliable for in the event you need to make a claim -all our international policies give you a choice ofexcess, including a $nil option, which means noexcess will apply.Like all insurance, there are conditions andexclusions that apply to our cover. Theinformation below is a summary only of the coveravailable. For full details of about what we doand don’t cover under each plan and the benefitlimits and sub-limits that apply, please read theProduct Disclosure Statement.WHY TAKE OUT STA TRAVEL INSURANCE?No two travellers are the same. That’s why we’vecreated a policy that lets you do more...24 hour emergency assistanceAccess to our 24 hour emergency assistanceteam for overseas medical emergencies andevacuations, help with hospital bills andassistance should you lose your passport ortravel documents.New for old replacementReplacement or repair of lost, stolen or damageditems including mobile phones, tablets, personalcomputers and cameras.Policy extensionsYou can see all four corners of the globe on theone policy and if you decide to stay longer, you canpurchase a new policy for up to 12 months throughSTA Travel prior to expiry of your original policy.Adventure activitiesWe automatically cover loads of adrenalinpumping activities, which means you canexperience heaps more with less stress! Youare also automatically covered for skiing,snowboarding, moped riding and motorcycleriding without any additional cost.Working holidays and studying abroadPlanning on working or studying overseas?No problem - we cover working holidays andoverseas study.TOUR CANCELLATIONIf your selected tour is cancelled due toinsufficient numbers, we’ll cover amendmentfees to help rearrange your trip and get you onyour way.Cover for existing medical conditionsWe cover a range of pre-existing medicalconditions at no additional charge. A medicalassessment process is available for customerswith conditions or circumstances that falloutside the specified criteria for automaticcover. If accepted, other pre-existing medicalconditions will be covered by paying anadditional premium.THE COVER YOU CAN EXPECTNo complicated plans to choose from - just greatcover you can rely on. Here are some of theinclusions you can expect with your STA TravelComprehensive International Cover:• Unlimited overseas medical and dental cover• Unlimited cancellation cover• Unlimited additional expenses cover• Access to 24 hour emergency assistancePlus, cover for:• Luggage and travel documents (includingsporting equipment while in use)• Delayed luggage allowance• Money• Travel delay expenses• Hospital incidentals• Hijacking• Loss of income• Disability• Accidental death• Personal liabilityRegardless of your destination, travel insurance is one ofthe most important decisions you’ll make when arrangingyour holiday. Imagine being sick or injured in a foreigncountry where you don’t speak the language. Or worsestill - imagine being refused medical treatment until aninsurance company can guarantee your medical bills. It’sa scary thought, but these kinds of things happen all toooften, all over the world. Having a 24 hour emergencyassistance team of experienced doctors, nurses andcase managers to call on is why having the right travelinsurance is so important. It gives you peace of mind.CHOOSE EXTRAS THAT SUIT YOUJust like making your own playlist to suit yourmood, you can customise your STA Travel policyto suit your trip.CHOOSE AN EXCESSThe higher the excess you choose, the lower yourpremium will be. You can choose between a nil,$100 or $250 excess.RENTAL VEHICLE INSURANCE EXCESS COVERHiring a car or a campervan? Don’t want to paya massive excess if you have an accident? Youcan purchase $5,000 of Rental Vehicle InsuranceExcess Cover by paying an additional premium.ANNUAL MULTI-TRIP COVERIf you plan on getting away a few times over thenext 12 months, you might like to consider thisgreat value cover - a 12 month policy that coversany number of trips (you choose your maximumnumber of days per trip).TOP TIPS• Don’t risk it. Get travel insurance.• Don’t leave travel insurance to the last minute.Remember, when you purchase a policy withSTA Travel, cancellation cover starts from thetime you take out the cover.• Ask for your emergency assistance card andkeep it with you at all times while you’re away.• Read the Policy Wording and ask your STATravel Adviser if you have any questions.MORE INFOFor more information chat to your STA TravelAdviser or go towww.statravel.co.nz/nz-travel-insurance.htmThis insurance is issued and managed by AGA Assistance AustraliaPty Ltd ABN 52 097 227 177 (Incorporated in Australia) tradingas Allianz Global Assistance and is underwritten by AllianzAustralia Insurance Limited ABN 15 000 122 850 (Incorporated inAustralia) trading as Allianz New Zealand. STA Travel (NZ) LimitedCompany No. 296025 arranges this insurance as an agent ofAllianz Global Assistance. You should consider the Policy Wordingbefore making any decisions about this product.194VISIT WWW.STATRAVEL.COM

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