JOB & PERSON SPECIFICATION

February 8, 2013Stephen R. OliverBonneville Power AdministrationDavid PonganisU.S. Army Corps of Engineers, Northwestern DivisionU.S. Entity Coordinators, Columbia River TreatyCRT Review (DKE)P.O. Box 14428Portland, OR 97293Delivered via e-mail to: treatyreview@bpa.govDear Mr. Oliver and Mr. Ponganis:Thank you for the opportunity to provide input into the U.S. Entity’s Columbia River Treaty(“CRT”) review process. For the reasons discussed below, Pacific Northwest GeneratingCooperative (“PNGC Power”) supports the U.S. Entity recommending to the U.S. Department ofState that it send notice of termination to the Canadian government, triggering the ten yeartermination period pursuant to the terms of the treaty. Such a recommendation of notice oftermination would allow for negotiations with Canada that address the overvaluation of theCanadian Entitlement (“CE”) 1 and other issues critical to PNGC Power and to the region.I. PNGC PowerPNGC Power is a wholesale electricity cooperative that provides electricity and managementservices to its 14 retail cooperative Members. PNGC Power’s Members are based in Oregon,Washington, Idaho, and Montana and serve mostly rural communities in seven western states.PNGC Power is the Bonneville Power Administration’s (“BPA’s”) third largest customer,procuring a significant amount of power from the agency to meet its Members’ needs. Wetherefore have a strong interest in the management and of the Federal Columbia River PowerSystem (“FCRPS”), the Columbia River, and the CRT. Through the Columbia River TreatyPower Group 2 and independently, PNGC Power has been actively engaging in CRT discussions1 The CE is the amount of energy and capacity that the United States provides to Canada each year pursuant theCRT. The CE is based on a formula in the CRT originally meant to represent one half of the downstream powerbenefits resulting from the treaty.2 The Columbia River Power Group is an ad hoc collection of utilities, other river users, and trade associations thatwork together to represent utility interests related to the CRT. Members of the group collectively represent all 6.4million electricity ratepayers in the Northwest.Pacific Northwest Generating Cooperative711 NE Halsey • Portland, OR 97232-1268(503) 288-1234 • Fax (503) 288-2334 • www.pngcpower.com

JOB SKILLSAdministration• Undertake routine administrative tasks andmaintain all required records to an acceptablestandard.• Ensure you are aware of relevant StandardOperating Procedures (SOPs) Policy andProcedure and the Collective Agreement.• Ensure timesheets and leave forms are completedto required standards.MEASUREMENT CRITERIA• Records assessed by Supervisor foraccuracy and content.• Knowledge of SOPs and working in linewith these. Feedback on these andproactive suggestions for change asrequired.Cleaning and Maintenance• Check Walking tracks for maintenancerequirements & complete maintenance requests.• Cleaning and undertake basic checks andmaintenance of Zoos SA equipment including;buses, cars, all park toilets, visitor centre displaysand equipment, etc.Education, Media & Public Relations• Interact informally with the public on an ad hocbasis providing directions and information on Zooactivities, exhibits, facilities and animals.• Undertake informal presentations, presenting topublic groups and responding to questions.• Assist with public relations activities.• Support and uphold Zoos SA principles andpromote a positive interpretive and educationexperience that will encourage the desire toparticipate in future Zoo experiences.• Public feedback from interactions,questionnaires, letters submitted,assessment by Supervisors /specialistsand ‘mystery shopper’ feedback.(“mystery shopper”?)• Highlights any potential media stories toSupervisors.• Standard and accuracy of interpretivematerials within the exhibit localityTours• Provision of professional and educational guidedexperiences at Monarto Zoo, this may include avariety of tour types ie bus & walking tours.• Driving buses, including tours and behind thescenes transport as required• Review content and style of presentation.Workplace Health and Safety• Work consistently in accordance with establishedsafety procedures to ensure animal security,personal safety, protection of co workers and thepublic.• Identify and report issues of safety to thesupervisor and complete appropriate reports.• Show care and consideration for co workers.• Has an understanding of relevant Policyand Procedures to their role and isworking in line with these.• Provides feedback and proactivesuggestions for change as required.• Understands the needs to report risksand incidents and does so promptly,following the required process.• Undertakes corrective action where thisis appropriate.• Completion of regular, detailedworkplace assessments.• Awareness of others and their feelings.Occupants signature: ________________

Other• Assist with providing guidance to staff, volunteersand work experience students as required.• Respond to minor emergencies including lostchildren and dealing with difficult people.• Participate in training and developmentprogrammes identified• Assist in emergency situations including fireoperations, ensuring compliance with emergencyprocedures for the safe conduct of staff andvisitors to Monarto Zoo.• Other duties as required.• Feedback from those trained andstandard of training against requirementsas established within the ‘StandardOperating Procedures’ and/or ‘RoundManuals’.• Continuous Professional Development.• Depth of knowledge and experience.PERSONAL SKILLS• Good numeracy and written and able to keepaccurate and detailed records.• Good verbal communication skills, prepares anddelivers accurate and informative presentations asrequired.• Outstanding customer service skills.• Well developed observational skills and attention todetail.• Ability to arrange personal work routines andpractices to make optimum use of time andresources.• Commitment to the Aim and Objectives of theSociety.• Awareness of the team goals and objectives andactively contributes to the achievement of these.• Demonstrate a caring attitude towards animals.• Ability to work consistently to establishedstandards.• Self motivated and shows initiative.MEASUREMENT CRITERIA• Review of records maintained.• Review of presentations and/ orfeedback from customers.• Ability to undertake duties within therequired timeframes and standards.• Team feedback.• Supervisor feedback and AppraisalProcess.QUALIFICATIONS:EssentialDesirable• Current SA Drivers Licence• Current HR bus licence• Passenger Transport Board Accreditation• Successful completion of Year 12, orequivalent.• Certificate 3 in Tourism/Tour Guiding – SiteSpecific, or equivalent.Occupants signature: ________________

SKILLS:EssentialDesirable• Excellent verbal communications in a one toone or group situation.• Presents clearly and confidently to a group ina formal or informal setting.• Able to manage customer expectations.• Proven ability to proactively contribute to teamgoals and objectives.• Self motivation and a confident high-energypersonality.• Punctuality and ability to work under pressure.• Excellent time management skills.• A responsible and mature attitude.• Ability to work within a small team.• Excellent driving skills.• First Aid Skills and willingness to maintain aqualification.EXPERIENCE / KNOWLEDGE:Essential• Familiar with the Aims and Objectives of theRoyal Zoological Society of SA Inc.• Demonstrated experience in driving includinglarge buses.Desirable• Conservation, science or researchbackground.• Prior study/interest in issues of tourism,environmental conservation, ecotourismand/or ecology.• Experience in packaging of tourism product.• Experience in emergency operations.I have noted the statement of duties, responsibilities and expectations as detailed in this documentand I agree to undertake these duties to the standards expected and uphold the vision, mission,values and strategic objectives of Zoos SA.Name: ________________________ Signature: ______________________ Date: ___/___/______Reviewed By: Mardi Nickels Date: 02/03/2012Approved By: Steve Callery Date: 02/03/2012Last Updated By: Mardi Nickels Date/Time: 02/03/2012Occupants signature: ________________