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AccentureInformationManagementServicesInformationManagement:An Imperativefor HighPerformancein FinancialServices

Accurate, comprehensive andtimely information underpins anorganization’s ability to developand execute strategy, respondto market change and ensureregulatory compliance.Financial services organizationshave invested huge sums in managinginformation to maximum advantage.However, much of this investmenthas been misdirected toward patchingtogether disparate systems builtup during years of mergers andacquisitions. To remain competitivein today’s information-driven market,some financial services organizationsare breaking away from legacyenvironments characterized byinflexible organizational divisions toa future environment that maximizesresponsiveness and customer focus.What is informationmanagement?Information management bringstogether the various informationassets of today’s financial servicesorganizations. Leading-edgeinformation management capabilities:• Encompass all types of data—fromstructured to unstructured, externaland internal.• Embrace the entire information lifecycle—from acquisition to storageto cleansing to integration and,ultimately, analysis.• Entail not only technology butalso governance models, enterprisestandards and practices, policies,and roles and responsibilities.Accenture’s integrated approachto information management appliesthese principles across all the diverseinformation assets necessary toachieve high performance, andtherefore includes capabilities inBusiness Intelligence (BI), Portalsand Content Management, andData Management and Architecture.Each of these elements only deliversoptimal benefits when they are a partof a robust overarching informationmanagement strategy.European universal bank—credit risk trackingAccenture helped a universal bankbased in Germany transform itsprocesses for tracking credit riskexposure, thereby boosting itsbusiness performance, improvingrisk management and helpingensure regulatory compliance.

Three key drivers for worldclassinformation managementAccenture’s unmatched experienceworking with financial servicesorganizations has revealed threekey drivers of competitive advantagethat can be harnessed by managinginformation effectively:1. Building business potential—leveraging customer insight to growrevenues, and attract and retain thebest customers.2. Compliance and standardization—cost-effectively meeting the need toimprove risk and compliance insightdriven by regulations such asSarbannes-Oxley, the U.S. Patriot Act,Basel II and Gramm-Leach-Bliley.3. Cost and control issues—improvingoperational performance throughself-service, enhancing financialperformance through a real-timeglobal financial view, and increasingefficiency through automation andintegration.To reach higher levels of performance,companies need to implement a robustinformation management strategy withthe right processes that turn theircustomer, financial and operationaldata into true intelligence.Full-service bank—intranetportal strategyAccenture assisted a major NorthAmerican full-service bank indeveloping and implementing anintranet portal strategy. This enabledits employees to save time andserve customers more effectivelyby providing them with readilyavailable,high-quality information.The solution, designed by Accenture,incorporated a corporate portalcomprising three functionalcomponents. These componentsinclude a common workforce-widecorporate area offering access to selfservicecapabilities such as technicalsupport, HR and an employeedirectory; a specific workforce portalproviding relevant information tohelp employees perform their jobsoptimally; and finally specific,standardized department sites actingas storefronts to information foremployees in each business unit.Following positive results fromthe pilots, the client is planninga three-year program to implementthe strategy throughout its bankingunits. This could deliver US$40millionto US$60 million in costsavings by increasing employeeproductivity, employee and customersatisfaction, and ultimately top-linerevenue, with further value realizedfrom reduced operating costs andfaster time to competence.

How Accenturehelps financialservices organizationsmeet the informationmanagement challengeOur capabilitiesBecause of Accenture’s blend of deepindustry insights, global reach andunrivalled deep technical expertise,we are increasingly recognized as thepartner of choice for financial servicesorganizations seeking to transformthe way they manage and leverageinformation across their businesses.As financial services organizationsstrive to achieve high performance,their customer, operational andfinancial data represents a powerfulasset. Our information managementcapabilities can enable organizationsto maximum effect by creatingmore targeted and flexible products,increasing customer sales, satisfactionand retention, and responding fasterby making better-informed decisionat all levels.Our delivery approachand assetsAccenture Information ManagementServices offers financial servicescompanies a range of industry-specificassets and solutions. For example:Accenture Business IntelligenceSolution for Insurance providesinsurers with timely and accurateinsight into their businessinformation.Key deliverables are:• An Enterprise Metrics Management(EMM) dashboard to showcase anddrill into key performance indicators(KPIs) and metrics.• Web intelligence reports andinterrogation capabilities on keydata points.• What-if and scenario-basedanalysis reports.Key elements include:• Well-designed, easy-to-accessKPIs providing quick andmeasurable value.• Improved Loss Cost, speed tomarket and customer service.• Benefits can be extended viaa bigger data warehousing andreporting implementation.Accenture Data Quality Solution forRisk and Regulatory Managementhelps financial institutions build acapability to manage more effectivelythe integrity of the data essential tocore risk management activities, andto meet the data quality standardsexpected by regulators, such ascapital calculation and regulatoryreporting for Basel II.Key deliverables are:• A robust data quality methodology,governance structure and toolsto provide the foundation formonitoring, improving andmaintaining clean, accurate data.Key elements include:• A proven Data Quality Diagnostictool to qualitatively assess thehealth of the client’s existing dataquality program.• Acceleration of the data profilingand cleansing process by using aJumpstart Kit of data requirementsand data quality rules based onBasel II client experience.

• An interactive dashboard enabledby applications from leadingtechnology vendors allowsquantitative data quality resultsto be illustrated effectively andfacilitate root cause analysis.• The ability to be extended tosupport Risk & RegulatoryManagement reporting functions,including reconciliationof risk and finance data.Accenture Case Managementenables quick and cost-effectiveimplementation of documentmanagement and case workflowsolutions.Key deliverables are:• A reduction of up to 20 percentin the working days tied up inthese processes and a 15-percentreduction in code errors.• Enhanced efficiency andtransparency across functionsthrough case managementworkflow.Key elements include:• A proven and repeatable solutionfor implementing case managementdocument workflow.• Faster time to market.Accenture InformationManagement ServicesTo create and continually update ourassets and establish a focused channeland unified point-of-contact for allour expertise around informationmanagement, we developed AccentureInformation Management Services—a global organization dedicatedto helping our clients synthesize,retrieve, use and share informationfor improved decision making.With a global network of peoplewith deep technology skills, functionalexperience and industry knowledge,as well as strategic alliances with acarefully selected group of majortechnology vendors, Accenture hasrapidly established itself as preeminentin information management.This status reflects not only ourunsurpassed skills-base, but alsoour proven delivery methodologiesand tools.One such tool is the InformationManagement Framework, whichbrings coherence and consistencyto data across a financial servicesorganization and provides a singleconsistent worldview. The frameworkenables accurate, timely and relevantbusiness intelligence to be identified,collected, channeled and analyzed todrive improved business performance.This builds on an organization’sexisting investment by leveragingits information and IT assets.The Accenture GlobalDelivery NetworkOur clients are supported by ournetwork of delivery centers, offering24/7 access to skills in more than40 centers worldwide, staffed byapproximately 4,000 dedicatedinformation management specialists.The Global Delivery Network leveragesrepeatable processes, world-classassets and highly skilled resourceslocated around the world. We drawon these centers to deliver fast, costeffective,high-quality solutions.Our peopleOur seasoned professionals blenda variety of deep technical knowledgewith specific industry skills to offera distinctive, forward-thinkingperspective on our clients’ businesschallenges that require informationmanagement solutions.Since the early 1990s, Accenturehas helped many financial servicesclients around the world optimizetheir information to improve theirbusiness performance. We havecontinually refined our insights andpractices to deliver the informationmanagement solutions that supportbusiness strategy. Our informationmanagement resources benefit froma tailored training program, whichsupplements their ongoing hands-onclient experience by providing themwith leading-edge informationmanagement training and industryspecificprofessional developmentprograms.Alliance partnersAccenture is committed to deliveringsolutions that will best meet ourclients’ needs. In our view, thismeans maintaining our technologyindependence yet building fruitful,collaborative relationships with theleading players in this market. Toachieve this, we continually evaluatethe technology landscape to identifyproviders we believe can help ourclients achieve high performance ininformation management. We havealliances with all of the leadingvendors in the industry, resultingin a number of joint offerings thatmaximize our clients’ return oninvestment.Leading non-life reinsurer –procurement transformationThis non-life reinsurer, one of theUnited States’ largest corporations, isa leading provider of property-casualtyinsurance, personal property-casualtyinsurance and asset managementservices. In 2004, the newly mergedcompany reported premiums of morethan US $6 billion and total assetsof more than US $20 billion.With Accenture’s help, the clienttransformed its procurement practicesacross the organization, resulting inannual cost reductions of more thanUS$15 million. In addition, thesolution provided better supplierperformancestatistics, which allowedthe company to negotiate higherqualityservices and products fromits supplier base. Finally, with fasterprocesses, more advanced monitoringcapabilities and better access toinformation, the reinsurer was ableto focus on continually improvingits strategic sourcing efforts,consolidating vendors and ensuringvendor compliance with existingcontracts.

About Accenture InformationManagement ServicesAccenture Information ManagementServices is a global cross-industryorganization focused on bringingclients solutions to better managetheir business, interact with customersand make strategic, financial andoperational decisions. Working acrossAccenture's service lines and industrygroups, this network of 13,000professionals* specializes in informationmanagement services includingbusiness intelligence, portals andcontent management and datamanagement and architecture. Formore information about AccentureInformation Management Services,visit www.accenture.com/informationmanagement.About AccentureAccenture is a global managementconsulting, technology services andoutsourcing company. Combiningunparalleled experience, comprehensivecapabilities across all industries andbusiness functions, and extensiveresearch on the worldÕs most successfulcompanies, Accenture collaborateswith clients to help them becomehigh-performance businesses andgovernments. With approximately177,000 people serving clients in morethan 120 countries, the companygenerated net revenues of US$21.58billion for the fiscal year endedAug.31, 2009. Its home page iswww.accenture.com*as of August 1, 2007.Copyright © 2009 AccentureAll rights reserved.Accenture, its logo, andHigh Performance Deliveredare trademarks of Accenture.For more information on Accenture’sinformation management servicesand solutions for Financial Services,please contact:Mudeita PatraoLead - Banking PracticeFinancial ServicesIndia Business, Accenture+ 91 98 2030 5179mudeita.patrao@accenture.comAdarsh ParekhLead - Accenture Technology ConsultingIndia+ 91 990 123 6895adarsh.parekh@accenture.com