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Food Stamp Program Corrective Action Plan - DPAweb - Alaska ...

Food Stamp Program Corrective Action Plan - DPAweb - Alaska ...

incomplete reviews

incomplete reviews comprise more than 5 percent of the sample, the state mustidentify corrective action.In FFY 2005, 24 cases were subject to review but not completed. Thisrepresents 5.3 percent of all completed active cases, and thus exceeds thethreshold of 5 percent.“Not subject to review” (NSTR) cases decreased dramatically from 9.5 percent inFFY 2004 to 5.6 percent in FFY 2005. However the percentage of NSTR casescontinues to result in a penalty, as Alaska is unable to complete 98 percent ofsampled cases. In the coming months Alaska will seek guidance from FNS andother states to explore methods of reducing the number of “not complete” andNSTR cases. For example, Alaska may explore the feasibility of eliminatingNSTR cases (such as fraud cases) before building the sampling frame.Negative case reviews:Negative reviews are coded as either “complete” or “not subject to review”(NSTR). In FFY 2005, 26 cases were reported to FNS as NSTR, representing9.3 percent of all negative reviews. No corrective action is required.D. Detailed Corrective Action Plans:Staff representing the Policy and Program Development Unit, Staff Developmentand Training, Systems Operations, Program Integrity & Analysis, QualityAssessment, the Chief of Field Services, and each Region have collaborated inthe development of these corrective actions. The actions focus on the topagency caused payment error element and other identified error trends.12/18/2006 19

CORRECTIVE ACTION PLANNING RECORDProblem: Earned income errors in FFY 2005 accounted for 48 percent of agency-causederror dollarsOutcome: Reduce the percentage of agency-caused error dollarsMonitoring/Feedback: All Corrective Actions will be monitored and evaluated regularlyCorrective Action Measurement Strategy LeadResponsibility• Pertinent sections identifiedPolicy & Program• Target date for revisions established Development• Manual changes implementedClarify policy manual sectionsrelated to estimating earnedincomeEstablish a statewide macro forincome documentation on theCANOProvide training in use of theCASS screen as a comparisontool before authorizing benefitsEnsure increased use of theCASS screen as a comparisonbefore authorizing benefitsProfile high risk income/highallotment casesProvide refresher training inestimating earned income forseasoned caseworkersIncrease interactive interviews(interviews with a supervisorpresent to provide constructivefeedback to the caseworker) toensure caseworker is askingfollow-up questions.• Development of statewide macro assigned• Macro pilot conducted• Statewide implementation complete• Training plan developed• Number of caseworkers participating intraining• Identify strategies for evaluating prevalenceof CASS screen usage• Decreased errors at data entry / missingreported information• High risk target cases profiled for eachregion• Number of target case-types for reviewestablished for each office• Number of target cases reviewed• Training plan developed• Number of caseworkers attending refreshertraining• Required number of interactive interviewsestablished• Number of interactive reviews monitoredvia the case review systemField ServicesStaffDevelopment &TrainingCentral, Coastal,Northern &SoutheastRegional MgrsProgram Integrity& AnalysisStaffDevelopment &TrainingCentral, Coastal,Northern &SoutheastRegional MgrsStatusBeginningBeginningBeginningBeginningOngoingBeginningBeginning*Shaded corrective actions address more than one problem identified in this plan.12/18/2006 20

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