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Food Stamp Program Corrective Action Plan - DPAweb - Alaska ...

Food Stamp Program Corrective Action Plan - DPAweb - Alaska ...

CORRECTIVE ACTION

CORRECTIVE ACTION PLANNING RECORDProblem: More errors tend to occur at re-certification than at certificationOutcome: Improved accuracy of benefit issuance at re-certificationMonitoring/Feedback: All Corrective Actions will be monitored and evaluated regularlyCorrective Action Measurement Strategy LeadResponsibility• Standard requirements for interface checks QualitydevelopedAssessment Unit• Training plan established• Number of caseworkers trainedDevelop standard requirementsfor interface checks and providecomprehensive interface trainingStandardize case review processstatewide• Standard requirements for case reviewsdeveloped• Training plan established• Number of reviewers trainedProfile high risk cases at re-cert • High risk target cases profiled for eachregion• Number of target case-types for reviewestablished for each office• Number of target cases reviewedAddress issues with the GEN 72form – fix multiple mailings,develop a new form or use theGEN 50 instead of the GEN 72Incorporate telephone contact atre-certification when no face-tofaceinterview is required (sixmonth period with targetedreviews)Provide training in use of theCASS screen as a comparisontool before authorizing benefitsEnsure increased use of theCASS screen as a comparisonbefore authorizing benefits• Options and strategies to implement thischange identified and evaluated• Number of FS error cases with no interviewat re-cert identified• Case review tool enhanced to trackinterview type• Training plan developed• Number of caseworkers participating intraining• Identify strategies for evaluating prevalenceof CASS screen usage• Decreased errors at data entry / missingreported informationField ServicesProgram Integrity& AnalysisApplicationProject TeamField ServicesStaffDevelopment &TrainingCentral, Coastal,Northern &SoutheastRegional MgrsStatusBeginningBeginningOngoingBeginningBeginningBeginningBeginning12/18/200621

CORRECTIVE ACTION PLANNING RECORDProblem: More errors tend to occur at re-certification than at certificationOutcome: Improved accuracy of benefit issuance at re-certificationMonitoring/Feedback: All Corrective Actions will be monitored and evaluated regularlyCorrective Action Measurement Strategy LeadResponsibility• Required number of interactive interviews Central, Coastal,establishedNorthern &• Number of interactive reviews monitored Southeastvia the case review systemRegional MgrsIncrease interactive interviews(interviews with a supervisorpresent to provide constructivefeedback to the caseworker) toensure caseworker is askingfollow-up questions.Implement intranet web site toshare best practices• Explore feasibility and outline tasksnecessary to establish and maintain theweb siteOperationsSupportStatusBeginningBeginningRegularly review performancemeasures with staff / promote andrecognize quality work• Successful strategies identified and sharedwith all offices• On-going monitoring demonstrates stafffamiliarity with performance measures andrecognition for quality workCentral, Coastal,Northern &SoutheastRegional MgrsOngoing12/18/200622

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